TRENDnet User’s Guide Cover Page
Table of Contents TRENDnet User’s Guide Contents Power over Ethernet (PoE) Settings ............................................................................ 19 Product Overview ...........................................................................1 Power over Ethernet (PoE) Scheduling ........................................................................ 20 Package Contents ..........................................................................................................
TEW-WLC100P TRENDnet User’s Guide Features Product Overview TRENDnet's PoE+ Wireless LAN Controller, model TEW-WLC100P, is designed to simplify management and setup processes for your access points. This new controller features seamless WiFi roaming, helping your devices stay connected when transitioning from one access point to another within the network. Fast BSS Transition, or fast roaming, along with Opportunistic Key Caching (OKC) ensures optimal roaming conditions for your mobile WiFi clients.
TEW-WLC100P TRENDnet User’s Guide WAP Maps™ Upload floor plans to create WAP Maps™ for a visual overview of each access point’s location Product Hardware Features Front View Batch Firmware Upgrades Simultaneously upgrade firmware on multiple access points Rack Mount Design Sturdy metal housing with rack mount hardware included Disclaimer *For wireless controller compatibility, access points must have the corresponding firmware versions listed below. TEW-755AP (Firmware Version: 1.
TEW-WLC100P TRENDnet User’s Guide Reset Button – Press and hold this button for 15 seconds and release to reset the controller to factory defaults. The ports LEDs will turn off to indicate that the reset was initiated. Gigabit Port (5) – Connect to your LAN network or a non-PoE network device. Gigabit PoE+ Ports (1-4) – Connect to PoE, PoE+, or non-PoE network devices. Power Port – Connect the included power adapter to your controller power port and then to an available power outlet.
TEW-WLC100P TRENDnet User’s Guide A. Initial Controller Setup Basic Installation & Setup Note: Before connecting the wireless controller to the network and connecting other devices such as access points, follow the steps to set up your controller IP address settings and administrator password first.
TEW-WLC100P TRENDnet User’s Guide 5. Enter the User Name and Password, and then click Login. By default: User Name: admin Password: admin 7. In the New Password and Confirm Password fields, enter the new administrator password and click OK to save the new password settings. You will be prompted immediately afterwards to login to the controller management page with the password. Note: User name and password are case sensitive. 8. Click Management and click on LAN. 6.
TEW-WLC100P TRENDnet User’s Guide 9. Configure the controller IP address settings to match the requirements of your network and click Apply. B. Connect your wireless access points Important Note: Please make sure your access points have met the requirements in the Access Point Compatibility section. 1. Using an Ethernet cable, connect each wireless access point to PoE+ ports 1-4 (green) located on the back of your wireless controller or your network.
TEW-WLC100P TRENDnet User’s Guide C. Initial Wireless Setup 1. Using your computer and web browser, access the wireless controller management page using the newly assigned IP address settings (configured in Section A) and login. Note: If the IP address settings were not changed in Section A, the IP address settings for the controller are 192.168.10.200 / 255.255.255.0. 3. The access points will be discovered automatically and appear in the Device List.
TEW-WLC100P TRENDnet User’s Guide 7. In the list below, click Create to create a new wireless profile. 10. For Authentication method, select WPA/WPA2-PSK. For the Security Mode, select WPA2-Personal. For the WPA Cipher, select AES and enter the Pre-Shared Key required to connect to your wireless network. Click OK. Note: The pre-shared key is the key/password (8-63 alphanumeric characters) client devices will be required to enter in order to connect to your wireless network. 8.
TEW-WLC100P TRENDnet User’s Guide Mounting Installation Rack Mount Hardware Installation Desktop Hardware Installation The controller can be mounted in an EIA standard-size, 19-inch rack, which can be placed in a wiring closet with other equipment. Attach the mounting brackets at the controller’s front panel (one on each side), and secure them with the provided screws. The site where you install the hub stack may greatly affect its performance.
TEW-WLC100P TRENDnet User’s Guide Controller Management Change your controller administrative login password Account Settings Access your wireless controller management page Note: Your controller default management IP address http://192.168.10.200 is accessed through the use of your Internet web browser (e.g. Internet Explorer®, Firefox®, Chrome™, Safari®, Opera™) and will be referenced frequently in this User’s Guide. 1.
TRENDnet User’s Guide TEW-WLC100P Change your controller LAN IP address Management > LAN This section allows you to change your controller LAN IP address settings. Typically, the IP address settings should be changed to match your existing network subnet in order to access the switch management page on your network. Default Controller IP Address: 192.168.10.200 Default Controller IP Subnet Mask: 255.255.255.0 1.
TEW-WLC100P TRENDnet User’s Guide Upgrade your controller firmware 4. Click on Management and click on Maintenance. Management > Maintenance TRENDnet may periodically release firmware upgrades that may add features or fix problems associated with your TRENDnet controller model and version. To check if there is a firmware upgrade available for your device, please check your TRENDnet model and version using the link. http://www.trendnet.com/support.
TEW-WLC100P TRENDnet User’s Guide Upgrade firmware using the online upgrade The controller management page will display a notification if the new firmware upgrade is available and provide you with the option to upgrade the firmware via online through the controller management page. *Note: Available in controller firmware 2.02 and above. 1. Log into your controller management page (see “Access you wireless controller management page” on page 10). 5.
TEW-WLC100P TRENDnet User’s Guide View your controller system log Backup and restore your controller configuration settings Management > System Logging Management > Maintenance Your controller system log can be used to obtain activity information on the functionality of your controller or for troubleshooting purposes.
TEW-WLC100P TRENDnet User’s Guide Backup configuration to file on USB storage (FAT32 supported only) Restore configuration from file on USB storage device (FAT32 supported only) 1. Plug in a USB storage device (FAT32 format only) into the USB port located on the back of the controller. 1. Rename the backup configuration file (Default Filename: backup_cfg_WLC100.cfg) to cfg.tar.gz and save the file to the USB storage device. (FAT32 format only) 2.
TEW-WLC100P TRENDnet User’s Guide Reboot your controller Set idle timeout for users logged into controller management Management > Maintenance Management > Maintenance You may want to restart your controller if you are encountering difficulties with your controller and have attempted all other troubleshooting. You can set the amount of idle time before automatic log out when a user is logged into the controller management page. There are two methods that can be used to restart your controller.
TEW-WLC100P TRENDnet User’s Guide Reset your controller to factory defaults Controller default settings Management > Maintenance You may want to reset your controller to factory defaults if you are encountering difficulties with your controller and have attempted all other troubleshooting. Before you reset your controller to defaults, if possible, you should backup your controller configuration first, see “Backup and restore your controller configuration settings” on page 15.
TEW-WLC100P TRENDnet User’s Guide Create additional users to access controller management Set your controller date and time settings Management > User Configuration > Sites You may want to create additional administrative accounts or user accounts with read only privileges to the controller management configuration. 1. Log into your controller management page (see “Access you wireless controller management page” on page 10). 2. Click on Management and click on User. 3.
TEW-WLC100P TRENDnet User’s Guide You can choose to set the controller date and time manually or sync to an Internet NTP server. NTP Settings – Check Enable NTP Server to use an Internet NTP server to synchronize the controller date and time. Note: The controller IP address, gateway, and DNS IP address settings must be configured properly under the Maintenance > LAN section in order to correctly synchronize with an Internet NTP server. o NTP Server – Enter the domain name of the Internet NTP server.
TEW-WLC100P TRENDnet User’s Guide Port – Displays the port number. Note: Applying port settings under the row marked “All” will apply settings to all ports. Admin – Enabled indicates PoE is turned on for the indicated port(s). Disabled indicates that PoE is turned off for the indicated port(s). Status – Displays if PoE power is currently being supplied indicated port(s) to a connected powered device (PD). Schedule – Allows you to apply a selected schedule.
TEW-WLC100P TRENDnet User’s Guide Access point management and configuration Important Note: Make sure your existing network is using a DHCP server to distribute IP addresses to the access points. By default, TRENDnet access points listed below will obtain an IP address automatically through DHCP or otherwise default back to 192.168.10.100 / 255.255.255.0 if a DHCP server is not available on your network. Each access point must be assigned a unique IP address on the same network.
TEW-WLC100P TRENDnet User’s Guide o NEW - The AP has not been added to any other wireless controllers and is available to add to the currently managed controller. o RUN - The AP has been successfully added to the currently managed wireless controller. When APs are added to the controller, they can no longer be managed individually, only managed through the controller. APs will need to be removed from the controller in order to be individually managed.
TEW-WLC100P TRENDnet User’s Guide Note: When APs are added to the controller for the first time, the default 2.4G channel is set to 1 and default 5G channel is set 161 (North America) & 48 (Europe). It is recommended for APs in the same wireless group to use the same channel for seamless roaming. Tx Power – Displays the 2.4G and 5G transmit power setting. Example: auto / auto means 2.4G transmit power is set to auto and 5G transmit power is set to auto. (First: 2.
TEW-WLC100P TRENDnet User’s Guide o o TX Power – Sets the AP 2.4G transmit power. The higher the value dBm, the stronger the wireless output power. It is recommended to keep setting as Auto. wireless devices support the higher 40MHz or 80Mhz channel width settings. Enabling this setting typically results in Max Clients - Sets the 2.4G client device limit on the AP. substantial performance increases when connecting 802.
TEW-WLC100P TRENDnet User’s Guide Device IP Settings – Allows you to set the AP individual IPv4 and IPv6 address settings. You can statically/manually (Manual) assign the AP IP address settings or set the AP to automatically obtain IP address settings from an existing DHCP server on your network. The default setting is to Keep AP’s Setting which leaves the AP’s current IP address settings untouched by the controller. It is recommended to use the default setting.
TEW-WLC100P TRENDnet User’s Guide Manually add an access point Remove access points from the controller Configuration > Access Points Configuration > Access Points If an AP was not discovered automatically in the Monitor > Devices section, you can manually add an AP by click Add. Once APs are added to the controller, they must be managed and configured through the controller and can no longer be managed individually.
TEW-WLC100P TRENDnet User’s Guide Simultaneously upgrade firmware for multiple access points Upgrade access point firmware using the online upgrade Configuration > Access Points The controller management page will display a notification if the new firmware upgrade is available for your access points and provide you with the option to upgrade the firmware via online through the controller management page.
TRENDnet User’s Guide TEW-WLC100P 5. In the Online Firmware Update prompt, click OK to start the online firmware upgrade process. Please wait for the firmware upgrade process to complete. Note: By default, the Internal Memory settings is selected to temporarily download the firmware files to the controller’s internal memory for the firmware upgrade process.
TEW-WLC100P TRENDnet User’s Guide Moving APs to a new controller It is recommended to regularly back up the configuration of your wireless controller. In the case of controller failure/replacement or adding a new controller to the network, APs can be moved to other controllers to be management or restored to a replacement controller unit. If a controller fails or is removed from the network, the APs will continue to function and keep their current wireless settings.
TEW-WLC100P TRENDnet User’s Guide Wireless groups and profiles Once APs are added to the controller, wireless profiles and security settings are configured using wireless groups and no longer configured on each individual AP. A wireless group consists of multiple APs or AP bands assigned to the specified wireless group. APs should be separated and assigned by wireless group and multiple profiles can be created within the wireless group for different purposes.
TEW-WLC100P TRENDnet User’s Guide Roaming – Select which roaming protocols to enable for the wireless profile. o 802.11k – This protocol enables the exchange of messages between APs and client devices which includes utilization and signal strength information of neighboring APs in the same wireless network. This protocol can assist supported client devices in better roaming decisions when transitioning between multiple APs in the same wireless network. Client devices must support 802.
TEW-WLC100P TRENDnet User’s Guide Authentication Method – Select the authentication method used for the profile. o None – Does not require client devices to authentication or enter in any security parameters to connect to the wireless network. Not recommended for typical usage. Only recommended if using captive portal authentication. o WEP – Requires client devices to enter an unencrypted key to connect to the wireless network. Only Key Index 1 is supported.
TEW-WLC100P TRENDnet User’s Guide Creating a new wireless group assignment which is used for identification purposes under the Monitor > Devices section. (e.g. Next group created would be assigned (3), next (4), and so on.
TRENDnet User’s Guide TEW-WLC100P 5. To assign additional APs to the new group, repeat steps 3 & 4 and after you have assigned all the desired APs to the new group, you can create wireless profiles under the new wireless group. 6. To create new wireless profiles under the new wireless group, click on Configuration and click Wireless Groups/Profiles. 7. In the Select Wireless Group drop-down list, select the new wireless group. (e.g. R&D) 8. To create a new wireless profile for the new group (e.g.
TEW-WLC100P TRENDnet User’s Guide Captive Portal A. To Internal Portal URL The captive portal feature allows you to provide customized authentication typically for public WiFi users and guest user authentication. Captive Portal authentication is typically used in areas such as hotel lobbies, airports, coffee shops and other WiFi hot spots.
TEW-WLC100P TRENDnet User’s Guide b. Next, specify the Authentication Timeout settings. This is the session time period (minutes) which users are allowed to be logged in to your wireless network. Once the time expires, users will automatically logged and will need to log back in through the captive portal page again in order to reconnect to your wireless network. It is recommended to set a value to ensure authentication sessions are closed after a certain time period.
TRENDnet User’s Guide TEW-WLC100P Customize your internal captive portal page After you have defined the initial parameters, you can apply basic portal page customization. Under Upload Image File, click Browse or Choose File depending on your browser, and navigate to the directory where the selected image is located and select the image. Once you have selected the image, click Upload.
TEW-WLC100P TRENDnet User’s Guide B. To Advertisement URL
Configuration > Captive Portal Welcome to TRENDnet WiFi access! Choose the option To Advertisement URL. Please enter your account information for Internet access. Happy surfing! First, enter the authentication timeout value and the advertisement URL and click Apply to save the settings.
TRENDnet User’s Guide TEW-WLC100P C. Captive Portal with RADIUS (CoovaChilli) Configuration > Captive Portal Choose the option Captive Portal with RADIUS. Note: Since the option requires the use of an external RADIUS/CoovaChilli server for authentication, please make sure it is set up, configured and available on your network accessible by your controller and APs. Enter the CoovaChilli server settings. Click OK.
TEW-WLC100P TRENDnet User’s Guide WAP Maps™ The WAP (wireless access point) maps feature allows you to upload a floor plan (JPEG, PNG, or GIF) to the wireless controller and place your APs on your floor plan for AP location planning and reference. Note: For optimal viewing, it is recommended to use a base image size of 970px x 520px (max.) for all uploaded floor plans and the actual layout drawings within 920 x 470px (max.).
TRENDnet User’s Guide TEW-WLC100P When double clicking the AP icon, additional options will appear. – Clicking this option will display a summarized list of information about the AP. o Locate – If the AP has been marked on a previously uploaded WAP Map floorplan, clicking this link will reopen the floorplan. o Reboot – Clicking this link will reboot the AP.
TRENDnet User’s Guide TEW-WLC100P Monitoring access points and clients Viewing the controller dashboard Monitor > Dashboard The dashboard displays an overview of the most recent activity for APs, clients, and data usage over time. 1. Log into your controller management page (see “Access you wireless controller management page” on page 10). 2. Click on Monitor and click Dashboard.
TEW-WLC100P TRENDnet User’s Guide View client connections Monitor > Clients The controller allows you to monitor all of the currently connected client devices. Additionally, the client blacklist feature allows you to permanently block specific client devices that are currently connected to your wireless network. The client blacklist prevents/restricts any specified client devices from accessing your wireless network in the future unless they are removed from the blacklist. 1.
TEW-WLC100P TRENDnet User’s Guide Technical Specifications Standards IEEE 802.3 IEEE 802.3u IEEE 802.3x IEEE 802.3ab IEEE 802.3af IEEE 802.
TRENDnet User’s Guide TEW-WLC100P Operating Temperature 0 – 40° C (32 – 104° F) Operating Humidity Max. 90% non-condensing Dimensions 215 x 130 x 44.45mm (8.27 x 6.3 x 1.73 in.) Rack mountable 1U height Weight 762g (1.7 lbs.) Certifications CE FCC Disclaimers *For wireless controller compatibility, access points must have the corresponding firmware versions listed below. TEW-755AP (Firmware Version: 1.04 or above) TEW-821DAP (Firmware Version: 1.
TEW-WLC100P TRENDnet User’s Guide Troubleshooting Q1: How do I configure my computer’s network adapter with a static IP address? Note: Please note that although the following procedures are provided to follow for your operating system network adapter settings to be used as general guidelines, however, it is strongly recommended that you consult your computer or operating system manufacturer directly for assistance on the proper procedure for configuring network settings.
TEW-WLC100P TRENDnet User’s Guide Q2: I configured my computer’s network adapter with a static IP address, how do I reconfigure my computer’s network adapter to default settings and obtain an IP address automatically using DHCP? Q3: I typed http://192.168.10.200 in my Internet Browser Address Bar, but an error message says “The page cannot be displayed.
TRENDnet User’s Guide TEW-WLC100P Command Prompt Method Windows 2000/XP/Vista/7/8/8.1/10 a. On your keyboard, press Windows Logo+R keys simultaneously to bring up the Run dialog box. b. In the dialog box, type cmd to bring up the command prompt. c. In the command prompt, type ipconfig /all to display your IP address settings. MAC OS X a. Navigate to your Applications folder and open Utilities. b. Double-click on Terminal to launch the command prompt. c.
TEW-WLC100P TRENDnet User’s Guide Appendix How to choose the type of security for your wireless network Setting up wireless security is very important. Leaving your wireless network open and unsecure could expose your entire network and personal files to outsiders. TRENDnet recommends reading through this entire section and setting up wireless security on your new controller.
TEW-WLC100P TRENDnet User’s Guide Steps to improve wireless connectivity There are a number of factors that can impact the range of wireless devices. Follow these tips to help improve your wireless connectivity: 1. Keep the number of obstructions to a minimum. Each obstruction can reduce the range of a wireless device. Position the wireless devices in a manner that will minimize the amount of obstructions between them. a. b. c. d. e. 2. 3. 4.
TRENDnet User’s Guide TEW-WLC100P 2. In the Network Preference window, next to "Show:", select Network Status. You'll see your network status and your IP address settings displayed. Note: If you are experiencing difficulties, please contact your computer or operating system manufacturer for assistance. How to find your MAC address? In Windows 2000/XP/Vista/7/8.1/10, Your computer MAC addresses are also displayed in this window, however, you can type getmac –v to display the MAC addresses only.
TEW-WLC100P TRENDnet User’s Guide Federal Communication Commission Interference Statement RoHS This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Limited Warranty TRENDnet User’s Guide Limited Warranty TRENDnet warrants only to the original purchaser of this product from a TRENDnet In the event that, after evaluation, TRENDnet cannot replace the defective product or there is no comparable model available, we will refund the depreciated value of the product. authorized reseller or distributor that this product will be free from defects in material and workmanship under normal use and service.
Limited Warranty TRENDnet User’s Guide shipping from outside of the USA and Canada are responsible for any return shipping CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, and/or customs charges, including but not limited to, duty, tax, and other fees.
