C824/C834/C844/ES8434 User’s Manual
Table of contents Connecting to an Access Point (Infrastructure) ......................................................................................... 36 Connecting to the Machine Directly (AP Mode) ......................................................................................... 40 Connecting a USB Cable ............................................................................................................ 41 1 Before starting ...........................................................
Image Quality Issues ..................................................................................................................................99 Deleting a Printer Driver ........................................................................................................... 146 Vertical White Lines Appear .....................................................................................................................101 Updating a Printer Drivers .........................................
1 Before starting For Your Safety Preface About This Manual Trademarks License
1. Before starting For Your Safety • Cautions Related to Safety If the machine is dropped or the cover is damaged, unplug the power plug from the outlet, and contact your dealer. Electric shock, fire, or injury may result. Indicates additional information which, if ignored or not followed, may result in personal injury or death. Indicates additional information which, if ignored, may result in personal injury. Unplug the power plug regularly, and clean the bases of and in between the plug blades.
1. Before starting Operation using an UPS (uninterruptible power supply) or inverter is not guaranteed. Do not use an uninterruptible power supply or inverter. Fire may result. Do not go near the paper output part when you turn the power on or when printing is in progress. Injury may result. Do not touch a broken liquid crystal display. Injury may result. If you get liquid (liquid crystal) spilled from the liquid crystal display into your eyes or mouth, immediately rinse with a large amount of water.
1. Before starting Preface 4-11-22 Shibaura, Minato-ku, Tokyo 108-8551, Japan • Disclaimer Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-date. The manufacturer assumes no responsibility for the result of errors beyond its control. The manufacturer also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this manual will not affect the applicability of the information in it.
1. Before starting About This Manual About Marks This manual uses the following marks. Unless otherwise specified, this manual uses screenshots of the following screens. • For Windows: Windows 10 Symbol Meaning Indicates the cautions and restrictions for operating this machine correctly. Be sure to read to ensure that you can operate the machine correctly. • For Mac : mac OS High Sierra [OKI Printer] may be written as the model name. Indicates information that is useful for using this machine.
1. Before starting About Symbols About Illustrations This section describes symbols and their meaning in this manual. Symbol Illustrations of the display screen on the operator panel used in this manual are with the factory default settings. Meaning «» Indicates a button/ key on the operator panel of the machine. [] Indicates a menu name, item name, option, or other items that are displayed on the display screen on the operator panel.
1. Before starting Trademarks The following cables were used to evaluate this product for EMC directive 2004/108/EC compliance, and configurations other than this may affect that compliance. OKI is a registered trademark of Oki Electric Industry Co., Ltd. CABLE TYPE LENGTH (METER) Energy Star is a trademark of the United States Environmental Protection Agency. Microsoft, Windows, Windows Server, Windows Vista and Internet Explorer are registered trademarks of Microsoft Corporation. Power 1.
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2 Setup Setup Flow Checking the Placement Environment Checking Package Contents Names of Components How to Use of the Operator Panel Preparing Your Printer About the Power Supply Test Printing from the Printer Changing the Administrator Password
2. Setup Setup Flow How to set up is explained in this chapter. 1. Checking Products • Checking package contents • Checking names of product parts - Printer - Operator panel • Available Options 2. Checking the placement environment • Placement Environment • Placement Space 3. Preparing Your Printer • • • • • Unpacking Installing Consumables Loading Paper Turning On/Off the Power Test Printing from the Printer 4.
2. Setup Checking the Placement Environment • Installation Environment • Install the machine in the following environment. • Ambient temperature: 10°C to 32°C Ambient humidity: 20% to 80% RH (relative humidity) • Maximum wet bulb temperature: 25°C • • • • Use care to prevent condensation. It may cause a malfunction. • If installing your machine where the ambient humidity is 30% RH or below, use a humidifier or antistatic mat.
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2. Setup Checking Package Contents • The starter toner cartridge is not installed in the ES model. Install the toner cartridge that is included in this machine. Refer to "Replacing the Image Drum". Check that you have everything shown below. • Software DVD-ROM Injury may result. Lift this machine by 2 persons, because it weighs approximately 40 kg. For instructions on how to unpack, see "Unpacking". • Be sure to use the supplied consumables first.
2. Setup Names of Components This section explains the names and functions of components of the printer. No. No. Name Functions 1 Front cover 2 Front cover open lever Lever to unlock when opening the front cover. 3 Operator panel This is the panel to operate the printer. Display screen operation buttons, numeric keys, function keys, and attention indicator lamp are on the panel. 4 Power switch Turns the machine on and off. 5 Output tray (Top Cover) Printouts are stocked here.
2. Setup How to Use of the Operator Panel No. 11 Name «CLEAR» key This section explains the names and functions of components on the operator panel. Function Executes the following actions according to the entered items when pressed or held down. • Minimizes a setting value. • Enters zero for a setting value. • Deletes a character. • Cancels the selected item. Returns to the previous settings. Not available when entering an IP address. No.
2. Setup How to Use the Numeric Keypad How to Use the Fn Key Press numeric keys after pressing the «Fn» key when the message “Ready To Print” appears on the display screen. The function menu corresponding to the number entered is displayed. Use to enter numbers and characters. Press the key consecutively to switch between numbers and characters. Press the key until the desired character is displayed, and then press the «ENTER» button.
2. Setup Function No. Function Menu List Function No.
2. Setup Preparing Your Printer Unpacking This section explains how to unpack your printer and a set of consumables and paper. Injury may result. • Unpacking Lift this machine by 2 persons, because it weighs approximately 40 kg. • Installing Consumables • Loading Paper • Be sure to use the consumables or maintenance units provided with this printer at first. Otherwise, the life of the consumables or maintenance units may not be displayed correctly, or you may not be able to use them later.
2. Setup Installing Consumables • Image drums are not locked on the printer. It can be removed by lifting it up. 1 Insert your finger into the recess on the right side of the printer and pull the front cover open lever (1) to open the front cover (2) forward. • Open the front cover gently. If opening rapidly, an MP tray may open. 2 • The starter toner cartridges are shipped with the image drums attached. Please do not remove starter toner cartridges from the image drums.
2. Setup (2) Draw the protective sheet in the direction of the arrow. Do not turn the toner cartridge lock lever (7) (blue). 6 7 Repeat from step 4 to step 6 to pull out all the image drum and remove all the protective sheet in the order of "Y: Yellow", "M: Magenta", and "C: Cyan". And put them back to the printer, then turn the toner cartridge lock lever. 8 Close the output tray (4) by pushing the center of the cover firmly.
2. Setup Loading Paper • The front cover cannot be closed securely if the output tray is not closed. For details on available paper, see "Supported Paper". • When the error message that the top or front cover is open does not disappear from the operator panel’s display screen, make sure they are closed securely. 1 Pull out the paper cassette (1). 2 Set the paper size dial (2) to match the loading paper size. Set the dial to [A4 ] when loading the A4 size paper with a landscape orientation.
2. Setup • If you draw the tray with the power on, the paper size, paper type, and paper thickness are displayed on the panel. If you change paper, change the settings to the appropriate values. You can change the setting to hide the screen. To hide the tray paper size message, select [Admin Setup] > [Panel Setup] > [Paper setup when paper exchange] and set it to [Off]. • Do not load paper above the " " mark (5) on the paper guide. • Make sure to match the size of paper and that on the paper size dial.
2. Setup About the Power Supply Power Supply Conditions The power supply must meet the following conditions. This section explains condition of the power supply and how to turn on/off the printer. Voltage: 110 to 127V AC (Range 99 to 140V AC) / 220 to 240V AC (Range 198 to 264V AC) Frequency: 50/60 Hz ± 2% • Power Supply Conditions • Connecting the Power Code • Turning On the Power • If the power supply is unstable, use a voltage regulator.
2. Setup Connecting the Power Code Fire or electric shock may result. • • • • • • • • • • • • • • • • • • Be sure to turn this machine off before connecting and disconnecting the power cord and the ground wire. Be sure to connect the ground wire to the designated ground terminal. If this machine cannot be grounded, contact your dealer. Be sure not to connect the ground wire to the ground of a water pipe, gas pipe or telephone line, or to a lightning rod.
2. Setup Turning On the Power Turning Off the Power 1 1 Hold down the power switch for about 1 second to turn on the power. Hold down the power switch for about a second. The message “Shutting down. Please wait. Printer will turn off automatically” appears in the operator panel, and the power switch indicator blinks every 1 second. Then the printer turns off automatically and the power switch indicator goes out. • It may take about 5 minutes to turn off the power. Wait until it turns off.
2. Setup What You Should Do If You Do Not Use This Machine for an Extended Period of Time If you do not use this machine for an extended period of time due to holidays, trips, or other reasons, unplug the power cord from the outlet. • This machine does not have functional failures if the power cord is unplugged for an extended period of time (four weeks or more).
2. Setup 3 Test Printing from the Printer Press the «ENTER» button as [Execute] is selected. After finishing a print of printer settings, a setup for printing from a printer completes. Check that you can print with the printer. Check the detailed settings and status of your printer by printing the contents of the settings (Configuration). • If you purchased optional equipment such as the additional tray unit, check the printer after mounting the optional equipment.
2. Setup Changing the Administrator Password It is recommended to change the administrator password to protect your security. Set the administrator password using from 6 to 12 alphanumeric characters. Be careful not to forget the set password. 1 Press the scroll button 2 Enter the administrator password using the numeric (0-9) keys, and then press «ENTER» button. several times to select [Admin Setup] and press the «ENTER» button. The factory default password is "123456".
3 Connecting to a Computer Connection Method and Flow Product Requirements Types of Drivers Connecting to a Wireless LAN Connecting a USB Cable Connecting a LAN Cable Installing a Printer Driver to a Computer Selecting a connecting method between different segments This section describes how to connect the printer to a computer and install the printer driver on the supplied DVD-ROM. When using the software DVD-ROM, prepare a computer with DVD drive.
3. Connecting to a Computer Connection Method and Flow This section describes the flow to connect the printer to a computer.
3. Connecting to a Computer Product Requirements Your printer supports the following operating systems: • Windows 10/Windows 10 (64bit Version) • Windows 8.1/Windows 8.1 (64bit Version) • Windows 8/Windows 8 (64bit Version) • Windows 7/Windows 7 (64bit Version) • Windows Server 2016 • Windows Server 2012 R2 • Windows Server 2012 • Windows Server 2008 R2 • Windows Server 2008/Windows Server 2008 (64bit Version) • Mac OS X 10.
3. Connecting to a Computer Types of Drivers The types of the drivers that can be installed are as follows. If you do not know what driver to choose, choose the PCL printer driver. • PCL Printer Driver You can use it in C824/C834/C835/C844/ES8434. The PCL printer driver is suitable for printing of business documents. • PS Printer Driver You can use it in C834/C844/ES8434. The PS printer driver is suitable for printing of documents including PostScript fonts and EPS data.
3. Connecting to a Computer Connecting to a Wireless LAN Connecting to an Access Point (Infrastructure) This section describes how to connect the printer and a computer using wireless LAN. For C824 and ES8434, the optional wireless LAN module is required to use wireless connection. • Install this machine in a place with a good view of the wireless access point. (We suggest that the distance between the machine and the wireless device be 30 m or less.
3. Connecting to a Computer Connecting with WPS • You cannot operate the panel when WPS is in progress. If the wireless LAN access point supports WPS, you can easily connect to the wireless LAN with the easy setup button (WPS button). 1 Check the position of the WPS button by referring to the instruction manual 2 3 Check that the wireless LAN access point starts and is operating properly. 11 Go to the procedure to "Installing a Printer Driver to a Computer".
3. Connecting to a Computer 4 5 Press the scroll button several times to select [Wireless(Infrastructure) Setting] and press the «ENTER» button. • Item Enter the administrator password using the numeric (0-9) keys, and then press the «ENTER» button. The factory default administrator password is "123456". If the administrator password is changed, enter the updated password. The "It is not possible to use the Wireless(AP Mode) at the same time." message is displayed for approximately five seconds.
3. Connecting to a Computer 5 Enter the administrator password using the numeric (0-9) keys, and then press the «ENTER» button. When the screen indicates that connection is established, select [Close] and press the «ENTER» button. The factory default administrator password is "123456". If the administrator password is changed, enter the updated password. Go to the procedure to "Installing a Printer Driver to a Computer".
3. Connecting to a Computer 8 Connecting to the Machine Directly (AP Mode) Wireless LAN (AP mode) directly connects wireless devices (computers, tablets, smartphones, etc.) to the machine without using a wireless LAN access point. Start the WPS-PBC (push button) operation on your wireless device to connect to the machine. When [Connection successful] is displayed, the setup of the wireless LAN is completed. If [Connection failed] is displayed, follow the steps in "Manual Setup" to try again.
3. Connecting to a Computer Connecting a USB Cable • For Windows, do not insert the other end of the USB cable into the computer until the instruction is displayed on the screen when the driver installation is in progress. Connect the printer to a computer using a USB cable. 1 Prepare a USB cable. A USB cable is not supplied. A USB2.0 cable is required. • USB3.0 is not supported. Go to the procedure to "Installing a Printer Driver to a Computer". • If you want to connect in USB 2.
3. Connecting to a Computer 4 Connecting a LAN Cable Insert the other end of the LAN (1) cable into the hub (2). Connect the printer to a computer using wired LAN network. Before installing the printer driver, connect the printer to a network using a LAN cable. 1 Prepare a LAN cable (1) and hub (2). 2 3 Turn off the machine and computer. A LAN cable is not supplied. A LAN cable (category 5e or higher, twist pair, strait) is required.
3. Connecting to a Computer 7 Enter the administrator password, using the numeric (0-9) keys and press the «ENTER» button. If obtaining the IP address automatically, check that [Auto] is selected, and press the «ENTER» button. Proceed to the step 16. The factory default password is “123456”. 8 9 10 Press the «BACK» button until [Network Setup] is displayed. Press the scroll button several times to select [IPv4 Address], and press the «ENTER» button.
3. Connecting to a Computer 12 Press the scroll button button. 13 Enter the subnet mask in the same manner of IP address. All input was completed, then press the «BACK» button. 14 Press the scroll button «ENTER» button. to select [Subnet Mask], and press the «ENTER» to select [Gateway Address], and press the 15 Enter the Gateway Address in the same manner of IP address. All input was completed, then press the «BACK» button. 16 Press the «ON LINE» button to complete the network settings.
3. Connecting to a Computer Installing a Printer Driver to a Computer For Windows Install the printer driver from the "Software DVD-ROM" to the computer. • If your computer is not equipped with DVD-ROM drive or when updating the printer driver, download the printer driver from the "Oki Data website" to install. • Check the status of this machine before installing. 1 2 Check that the printer is connected to a computer and turned on. 3 When [Auto Play] is displayed, click [Run Setup.exe].
3. Connecting to a Computer 7 Select [Network connection] or [USB connection] in accordance to the connection method of the machine and computer. Check the software and click [Start]. If the [Windows Security Alert] dialog is displayed, click [Allow access]. Installation starts. 8 Select the model name of the machine, and then click [Next]. • The following software is installed.
3. Connecting to a Computer 12 If you do not need to update, click [Next]. If the following dialog is displayed, click [Yes]. Click [Confirm] if you need to update or you are not sure if updating is required. 14 If the following screen is displayed, click [Yes]. When the updating process is complete, click [Go]. 13 Click [Next]. - 47 - Click [Exit].
3. Connecting to a Computer For Mac • To change the name, enter a new name into [Name]. This section describes how to install the PS printer driver. 1 Make sure that the machine and a computer are connected and the machine 2 3 4 5 Insert the "Software DVD-ROM" into a computer. 6 7 8 Select [System Preferences] from the Apple menu. 9 10 is turned on. Double-click the [OKI] icon on the desktop. [Drivers] > [PS] > Double-click [Installer for OSX].
3. Connecting to a Computer Selecting a connecting method between different segments The printer can use wired LAN and wireless LAN simultaneously, to connect a device out of the segment, enable the default gateway of the connection method first. [Enabling Default Gateway] is [Wired] by factory default. When connecting between different segments using wired LAN, the following steps are not required. Change the settings only when connecting between different segments using wireless LAN.
4 Print Supported Paper Paper Loaded on the Tray How to Print from the Tray How to Print from the MP Tray Paper Output Canceling Printing This chapter describes how to print documents from a computer.
4. Print Supported Paper Paper Type Plain paper Paper Size mm (inch) A3 297 x 420 This chapter describes various information about paper that can be loaded in a paper tray of this machine. A4 210 x 297 A5 148 x 210 • Supported Paper Types For high-quality printing, be sure to use paper types that satisfy requirements such as those for material quality, weight, and surface finish. Please use digital photo print paper.
4. Print Paper Type Paper Size mm (inch) Index card Index card 76.2 x 127 (3 x 5) Label A4 210 x 297 Letter 215.9 x 279.4 (8.5 x 11) • Labels Paper Weight Labels must be of the type recommended for use in copiers and laser printers, in which the base carrier page is entirely covered by labels. Other types of label stocks may damage the machine due to the labels peeling off during the printing process. 0.1 to 0.
4. Print Paper Loaded on the Tray • Tray 2/3/4/5 (Optional) Available paper size Available paper sizes and types, and tray capacity are as follows. A3 A4 A5 (lengthwise direction) B4 B5 Tabloid Letter Legal13 Legal13.5 Legal14 Executive (lengthwise direction) 8.
4. Print • MP Tray Available paper size Tray capacity A3 A4 A5 A6 (lengthwise direction)*1 B4 B5 B6 B6 Half (lengthwise direction)*1 B7*1 B8 (lengthwise direction)*1 Tabloid Letter Legal13 Legal13.5 Legal14 Executive Statement*1 8.
4. Print How to Print from the Tray • Make sure to match the size of paper and that on the paper size dial. Otherwise, paper size error occurs and printing cannot be done. This section explains how to load paper in tray and print from tray. • For size of paper which can be loaded either horizontal or vertical such as A4, please be careful of the direction. Regarding media flexibility, please refer to "Supported Paper", "Paper Loaded on the Tray". This procedure explains to load paper in tray 1.
4. Print 6 7 Secure the loaded paper with the paper guide. 3 On the [Setup] tab, select a paper size from [Size]. 4 5 6 Select [Tray 1] from [Source]. Check if a size of loaded paper matches the setting of paper size dial. • If the size of paper and that on the paper size dial do not match, paper size error occurs and printing cannot be done. 8 9 Return the paper cassette to the printer.
4. Print 7 8 Click [OK]. Click [Print] on the [Print] Screen. • Mac PS Printer Driver (C834/C844/ES8434) 1 2 3 4 5 6 From the [File] menu, select [Page Setup]. Select a paper size from [Paper Size] and then click [OK]. From the [File] menu, select [Print]. Select [Paper Feed] from the panel menu. Select [All pages From] and then select [Tray 1]. Start printing. • Mac PCL Printer Driver (C824/C835 Only) 1 2 3 4 5 6 From the [File] menu, select [Page Setup].
4. Print How to Print from the MP Tray 3 Unfold the sub support (4). 4 Open the paper set cover (5). 5 Adjust the manual feeding paper guide (6) to the width of paper to be loaded. 6 Insert the paper with the print side face up. This section explains how to load paper in the MP Tray and print from the MP Tray. Regarding media flexibility, please refer to "Supported Paper", "Paper Loaded on the Tray". • Do not load paper of different sizes, types or weights at the same time.
4. Print • Do not load paper exceeding the [ ] mark (7) of the paper guide. • When a printer is in the power saving mode, press «POWER SAVE» button to restore from the mode. • Make sure that the message "Ready To Print" is displayed in the operator panel. If the message is not displayed, press the «ON LINE» button. • Use paper stored in proper temperature and humidity conditions. Do not use paper that is curled or waved because of humidity.
4. Print 4 Press the «BACK» button until [MPTray Config] is displayed. 5 Press the scroll button «ENTER» button. 6 Press the scroll button to select the type of the loaded paper and then press the «ENTER» button. 7 Press the «BACK» button until [MPTray Config] is displayed. 8 Press the scroll button «ENTER» button. 9 Press the scroll button to select the weight of the loaded paper and then press the «ENTER» button.
4. Print 2 Click [Preferences] (or [property]). 2 Click [Preferences] (or [property]). 3 4 On the [Setup] tab, select a paper size from [Size]. 3 4 5 6 Select the [Paper/Quality] tab. Select [Multipurpose Tray] from [Source]. • Printing one by one: Click [Paper feed option] on the [Setup] tab, and check the [Use MP tray as manual feed]. Select [Multi-Purpose Tray] from [Paper Source]. Click [Advanced]. Click [Paper Size] and select a paper size from the drop-down list.
4. Print 8 Click [Print] on the [Print] Screen. • Mac PS Printer Driver (C834/C844/ES8434) 1 2 3 4 5 6 From the [File] menu, select [Page Setup]. Select a paper size from [Paper Size] and then click [OK]. From the [File] menu, select [Print]. Select [Paper Feed] from the panel menu. Select [All pages From] and then select [Multi-Purpose Tray]. Start printing. • Mac PCL Printer Driver (C824/C835 Only) 1 2 3 4 5 6 From the [File] menu, select [Page Setup].
4. Print Paper Output • Check that the rear output tray (1) on the rear side of the machine is closed. While the rear output tray is open, paper is always output to the rear output tray. The machine outputs paper to the Output tray or Rear output tray. Available paper for output trays.
4. Print 2 Unfold the paper support. 3 Open the sub support.
4. Print 5 Canceling Printing To cancel data currently being printed or ready to print, press the «CANCEL» button on the operator panel. When "Processing ..." or "Data present." is displayed, cancel printing on the operator panel of the machine. • For Mac 1 2 3 4 5 6 7 Press «CANCEL» button to display the screen below. To cancel printing, select "Yes", then press the «ENTER» button. To continue printing, select "No", and then press the «ENTER» button.
5 Energy Saving Function About Energy Saving Setting the Time Before Entering the Power Save Mode Setting the Time Before Entering the Sleep Mode Restrictions in Sleep Mode Automatically Turning the Machine Off (Auto Power Off) Setting the Time Before Entering the Auto Power Off Mode This section describes the energy-saving function of the printer. Two power save modes called Power Save Mode and Sleep Mode help you save energy consumption of the printer.
5. Energy Saving Function About Energy Saving • The machine also recovers from Power Save mode, when some data is received from a computer or another device. This section describes each energy saving function. • Power Save Mode If you do not use the printer for a certain period of time, the printer automatically enters the Power Save mode, saving power consumption. Or press the «POWER SAVE» button to enter the Power Save Mode manually.
5. Energy Saving Function Setting the Time Before Entering the Power Save Mode • Available values are as follows. The factory default setting is 1 minute. 1 minute, 2 minutes, 3 minutes, 4 minutes, 5 minutes, 10 minutes, 15 minutes, 30 minutes, 60 minutes (For C824, [60 minutes] is not available.) • When a printer is in the power saving mode, press the «POWER SAVE» button to restore from the mode. 4 • Check if the message “Ready To Print” appears.
5. Energy Saving Function Setting the Time Before Entering the Sleep Mode • Available values are as follows. The factory default setting is 15 minutes. 1 minute, 2 minutes, 3 minutes, 4 minutes, 5 minutes, 10 minutes, 15 minutes, 30 minutes, 60 minutes (For C824, [60 minutes] is not available.) • When a printer is in the power saving mode, press the «POWER SAVE» button to restore from the mode. 4 • Check if the message “Ready To Print” appears.
5. Energy Saving Function Restrictions in Sleep Mode In a network environment where a large number of packets are sent, the machine automatically exits Deep Sleep mode to Sleep mode and responds. The machine does not enter Sleep mode in the following case. Also, if a terminal that runs searches with Bonjour, such as Mac or iPhone, is connected to the same network, the machine automatically exits Deep Sleep mode to Sleep mode and responds.
5. Energy Saving Function 6 7 Automatically Turning the Machine Off (Auto Power Off) The machine is equipped with the Auto Power Off function which automatically turns the power off if the machine is left unoperated for a certain period of time. There are three options for the Auto Power Off setting and [Auto Config] is set by factory default. • [Auto Config]: The machine automatically turns off after being left unoperated for a certain period of time unless the machine is in the following conditions.
5. Energy Saving Function Setting the Time Before Entering the Auto Power Off Mode • Available values are as follows. The factory default setting is 4 hours. 1 hour, 2 hours, 3 hours, 4 hours, 8 hours, 12 hours, 18 hours, 24 hours 4 • When a printer is in the power saving mode, press the «POWER SAVE» button to restore from the mode. • Check if the message “Ready To Print” appears. If the message is not displayed, press the «ON LINE» button. 1 Press the «Fn» key on the operator panel.
6 Troubleshooting When an Error Message Appears on the Display Screen (When the ATTENTION Indicator Lights Up/Blinks) Error Messages When Paper Jams Occur Other Issues This chapter provides solutions to the problems you may encounter while operating your machine. Meanings of symbols in error messages are as follows. • %COLOR% : Either of Cyan (C), Magenta (M), Yellow (Y) or Black (K). • %TRAY% : Either of Tray1, Tray2, Tray3, Tray4, Tray5 or MP Tray.
6. Troubleshooting When an Error Message Appears on the Display Screen (When the ATTENTION Indicator Lights Up/Blinks) Display Screen when the «HELP» button is pressed When a printer problem occurs, an error message appears on the display screen and the «ATTENTION» indicator on the operator panel lights up or blinks. Check the error message and deal with the problem according to the relevant procedure.
6. Troubleshooting Error Messages Message Error code Indicato r Cause/Solution Please see the explanation of the message and handle the problem. XXX Error Postscript - - A postscript error has occurred. The job has been dismissed. If [Please see HELP for details] is displayed on the bottom line of the display screen, press the «HELP» button to display the error code and solution. XXX PDL Error Occurred - - PDL error has occurred. To erase the message, press «ENTER» button.
6. Troubleshooting Message Error code Indicato r Cause/Solution Message Error code Indicato r Cause/Solution XXX %COLOR% Image Drum Life, %PAGES% Pages Left. Search keyword: P40936 Lights up The image drum indicated on the screen reaches its lifetime. The number of pages you can print is displayed in "%PAGES%". XXX Incompatible USB device connected Please detach it - - An unsupported USB device is connected. Remove the USB device. XXX %COLOR% Image Drum Life, Print Quality Not Guaranteed.
6. Troubleshooting Message XXX E-mail receiving has been cancelled Press ONLINE Button Error code - Indicato r Lights up Cause/Solution Indicates that Email receiving has been canceled. It has the following possibilities. • The format of email that has received is illegal or not supported. • The attached file is illegal or not supported. • The attached file that has received is too large. • Network connection has disconnected.
6. Troubleshooting Message Insufficient memory. If using multiple functions, finish the function being used before attempting another. If the problem does not improve, reduce the resolution. Press ONLINE Button Error code - Indicato r Blinks Cause/Solution Memory is full. Print after the ongoing operation is over. If the error persists, lower the image quality on the printer driver.
6. Troubleshooting Message Error code Non Recommended Image Drum %COLOR% Please see HELP for details 684, 685, 686, 687, 690, 691, 692, 693, 700, 701, 702, 703, 704, 705, 706, 707 Blinks The indicated image drum is not optimum. We recommend using an optimum Image Drum.
6. Troubleshooting Message Error code Paper jam occurred 390 Paper remained in %NUM% place(s) Remove the paper 391, 392, Press Help for details 393, 394, 395 380 Indicato r Cause/Solution Blinks A paper jam has occurred in the paper feed path from the MP tray. Remove the jammed paper. Blinks A paper jam has occurred in the paper feed path from the indicated tray. Remove the jammed paper. If paper is not jammed, feeding paper may fail.
6. Troubleshooting Message Error code Indicato r Cause/Solution Check Belt Unit 330 Please see HELP for details Blinks The belt unit is not properly installed. Remove and re-install the belt unit. Non Recommended Belt 688-01, Unit 688-02, Please see HELP for details 688-03, 688-04 Blinks Check the model number of the belt unit mentioned in the User's manual. Use a belt unit that matches your machine.
6. Troubleshooting When Paper Jams Occur Error Code "370", "371", "373" A paper jam has occurred around the duplex unit. This section describes how to handle when a paper jam occurs. Check the error code on the operator panel and see the corresponding section. 1 Take out the duplex unit (1) by pulling it upward while holding the center 2 Check for jammed paper inside the machine. If jammed paper remains, remove it. recess on the back of the machine.
6. Troubleshooting 3 4 5 Check for jammed paper in the duplex unit. If jammed paper remains, pull it out gently. Check the back side of the duplex unit and remove jammed paper gently if it remains. Error Code "372" A paper jam has occurred around the front cover. 1 Insert your finger into the recess on the right side of the machine and pull the 2 Remove the jammed paper gently in the direction of the arrow if an edge of jammed paper can be seen, and then go to step 8.
6. Troubleshooting 3 4 Take out the duplex unit (3) by pulling it obliquely upward while holding the center recess on the back of the machine. 6 Open the upper duplex unit cover (4) and check for jammed paper. If jammed paper remains, remove it, and close the cover. 7 Replace the duplex unit (3) to the machine. 8 Close the front cover (2). Check for jammed paper inside the machine. If jammed paper remains, remove it. • If paper is invisible, check the innermost part of the printer.
6. Troubleshooting 3 Error Code "380", "401", "637" Close the front cover (2). A paper jam has occurred around the front cover. When the error code 401 is displayed, paper may have automatically ejected. In this case, open and close the front cover to clear the error. 1 Insert your finger into the recess on the right side of the machine and pull the front cover open lever (1) to open the front cover (2) forward. Task is complete.
6. Troubleshooting Error Code "381", "638" 3 Remove all four image drums and place them on a flat surface. 4 Cover the removed image drums with paper so that the image drums are not exposed to light. A paper jam has occurred near the image drum. Remove the jammed paper by following the procedure below. 1 2 Insert your finger into the recess on the right side of the machine and pull the front cover open lever (1) to open the front cover (2) forward.
6. Troubleshooting 5 Pull out the jammed paper gently to the rear of the machine (the direction of the arrow) if an edge of jammed paper can be seen. Pull out the jammed paper gently while lifting the release levers (5) on the fuser unit if an edge of jammed paper cannot be seen. 6 Return all four image drums into the machine carefully. 7 Close the output tray (4) by pushing the center of the cover firmly.
6. Troubleshooting Error Code "382", "383", "385", "639", "640" • The front cover cannot be closed if the output tray is not closed securely. A paper jam has occurred near the fuser unit. Remove the jammed paper by following the procedure below. 1 Insert your finger into the recess on the right side of the machine and pull the 2 Press the open button (3) and open the output tray (4). front cover open lever (1) to open the front cover (2) forward. Task is complete. Burns may result.
6. Troubleshooting 3 Remove all four image drums and place them on a flat surface. 5 Remove the jammed paper remaining inside of the unit. 4 Cover the removed image drums with paper so that the image drums are not exposed to light. 6 Lift the left lock lever (5) of the fuser unit forward.
6. Troubleshooting 7 Hold the fuser unit handle (6) and lift the fuser unit out of the machine. 8 Lift the release levers (7) on the fuser unit, and pull out the jammed paper forward gently. 9 10 - 90 - If jammed paper remains in the machine, hold the both sides of the paper to remove it gently. Hold the fuser unit handle (6) and place the fuser unit into the machine.
6. Troubleshooting 11 Push the left lock lever (5) of the fuser unit backward. • When closing the output tray, beware of the front cover. The front cover may open and the output tray may pop up. 14 12 Close the front cover (2). Cannot close the front cover securely if the output tray is not closed. Return all four image drums into the machine carefully. Task is complete. 13 Close the output tray (4) by pushing the center of the cover firmly.
6. Troubleshooting 3 Error Code "390", "637" Remove the jammed paper gently by pulling the edge of paper. A paper jam has occurred while feeding paper from a tray. Remove the jammed paper by following the procedure below. 1 If there is any paper on the MP tray, lift the paper set cover (1) and take it out. Remove the paper from the back gently if the edge of paper cannot be seen.
6. Troubleshooting 5 If loading paper on MP tray, lift the paper set cover (1) and set the paper with the print side face up. Error Code "391", "392", "393", "394", "632", "633", "634" A paper jam has occurred while feeding paper from a tray. • If paper jams occur frequently, clean the paper feed rollers. For details, refer to "Cleaning". This procedure uses Tray 1 as an example. 6 1 Gently pull out from the machine the paper cassette (1) for which an error is 2 Remove the jammed paper.
6. Troubleshooting 3 5 Push the paper cassette (1) back into the machine. Close the front cover (3). Task is complete. Open and close the front cover to clear the error. 4 Insert your finger into the recess on the right side of the machine and pull the front cover open lever (2) to open the front cover (3) forward.
6. Troubleshooting Other Issues Unable to Print from a Computer This section explains the issues you may encounter while operating your printer and how to solve them. See the corresponding items for Mobile Print, AirPrint, Google Cloud Print, and troubles related to the NFC. • If you cannot solve a problem with the following solutions, contact your dealer. • For problems caused by an application, contact the manufacturer of the application.
6. Troubleshooting Cause [Receiving data timeout] or [Invalid Data] is displayed on the operator panel and the machine does not print. Solution Wireless LAN is Not available (Infrastructure) Reference Press the scroll button or on the operator panel to select [Menus] > [System Adjust] > [Timeout Injob] and set a longer period of time. The factory default setting is 40 seconds.
6. Troubleshooting Wireless LAN is Not available (AP Mode) • Network communication is Not stable Cause RSSI is low. * Refer to as shown above. Solution Reference Print Network Information and check the Wireless (AP Mode) Information. The received signal strength is weak. Install this machine in a place with a good view of the wireless access point. (We suggest that the distance between the machine and the wireless device be 30 m or less.
6. Troubleshooting Cause Solution A USB hub is used. When using a USB cable, directly connect the machine to the computer. USB hub is not supported. A printer driver is not installed correctly. Reinstall the printer driver. Reference Unable to Install a Printer Driver Successfully Connecting a USB Cable • If you cannot solve a problem with the following solutions, contact your dealer.
6. Troubleshooting Symptom The "Unable to install printer driver" error message is displayed. Cause/solution Use Plug-and-Play. Follow the procedure below: 1. Check that the machine and computer are turned off. 2. Connect a USB cable. 3. Turn the machine on. 4. Turn the computer on. 5. When the [Found New Hardware Wizard] is displayed, follow the onscreen instructions to complete the setup. Reference Image Quality Issues - This section describes problems with print results.
6.
6. Troubleshooting Vertical White Lines Appear Cause Printed Images are Fading Vertically Solution The LED head is dirty. Wipe the LED head with a soft tissue paper. The toner is low. If "Toner Low" or "Toner Empty. Replace with new Toner Cartridge." appears, replace the toner cartridge. The light-shielding film of the image drum is dirty. Wipe the light-shielding film with a soft tissue paper. The image drum is not installed properly. Install the image drum properly.
6. Troubleshooting Printed Images are Light Cause White Spots and Lines Appear Solution The toner is low. If "Toner Low" or "Toner Empty. Replace with new Toner Cartridge." appears, replace the toner cartridge. The paper is damp. Use paper stored under proper temperature and humidity conditions. The paper is unsuitable. Use recommended paper. The paper is unsuitable. The settings of the media type and weight are incorrect.
6. Troubleshooting Dew Condensation Appears on Printed Paper Cause Solution The paper is damp. Use paper stored under proper temperature and humidity conditions. The machine is printing when the temperature and humidity conditions are high. Use the machine under proper temperature and humidity conditions. Edge of paper is damp. Press the scroll button to select [Menus] > [Print Adjust] > [Moisture Control] and change the setting.
6. Troubleshooting Horizontal Lines and Spots Appear Periodically Cause If the intervals of lines or spots are approximately 94 mm (3.7 inches), the green tube of the image drum is damaged or dirty. Solution Replace the fuser unit. If the intervals of lines or spots are approximately 37 mm (1.5 inches), there may be foreign objects in the image drum. Open and close the front cover, and then print again.
6. Troubleshooting The Periphery of Characters is Smudged Cause Solution The LED head is dirty. Wipe the LED head with a soft tissue paper. The paper is unsuitable. Use recommended paper. The paper is damp. Replace the damp paper with new paper. The Entire Paper Area is Lightly Stained When Printing on Envelopes or Coated Paper Cause Reference Solution The toner may stick to the whole area This is not a malfunction. of the envelope or coated paper. Coated paper is not recommended.
6. Troubleshooting Toner Comes Off When Printed Paper is Rubbed Cause Solution The settings of the media type and weight are incorrect. Press the scroll button or , select [Menus] > [Tray Configuration] > the paper tray you are using, and then select the proper values for [Media Weight]. Or, select a thicker value for [Media Weight]. Recycled paper is used.
6. Troubleshooting Black or White Dots Appear Cause Dirt is Printed Solution The paper is unsuitable. Use recommended paper. If a lot of paper dust attaches to paper, separate paper sheets before setting. If the intervals of lines or spots are approximately 94 mm (3.7 inches), the green tube of the image drum is damaged or dirty. Lightly wipe the image drum with a soft tissue paper. Replace the image drum if it is damaged.
6. Troubleshooting The Entire Page is Printed Black Cause A malfunction may occur in the machine. Nothing is Printed Solution Contact your dealer. Reference Cause - - 108 - Solution Two or more sheets of paper are fed at the same time. Fan the paper well and load the paper again. A malfunction may occur in the machine. To check if the machine can print alone, print a menu map. If the menu map cannot be printed correctly, contact your dealer.
6. Troubleshooting White Patches Appear Color of the printed image is not what you expect Cause Cause Solution The paper is damp. Replace the damp paper with new paper. The paper is unsuitable. Use recommended paper. Reference Loading Paper Loading Paper Solution The toner is low. If "Toner Low" or "Toner Empty. Replace with new Toner Cartridge." appears, replace the toner cartridge. The setting of [Black Finish] is not suitable for the application.
6. Troubleshooting Symptom Feeding Issues Paper often jams. Cause Solution Reference Paper dust attaches to Clean the paper feed rollers. the paper feed rollers. Cleaning the Paper Feed Rollers (Tray 1/ Tray 2/Tray 3/ Tray 4/Tray 5) • If you cannot solve a problem with the following solutions, contact your dealer. Symptom • Paper often jams. • Multiple sheets of paper are pulled in at the same time. • Paper is pulled in at an angle. Cause Solution The machine is inclined.
6. Troubleshooting Symptom Cause Solution Reference A corner of paper is folded (edge folded). Paper is curled. Use paper stored under proper temperature and humidity conditions. Loading Paper The paper is twinkled when printing on envelopes. The paper is damp. Use paper stored under proper temperature and humidity conditions. Loading Paper The machine is printing when the temperature and humidity conditions are high.
6. Troubleshooting Symptom The machine does not start printing. Cause Solution An error is displayed. Check the error code, and then follow the on-screen instructions. A LAN cable or USB cable is unplugged. Plug in a LAN cable or USB cable firmly. There may be a problem with a LAN cable or USB cable. Use another LAN cable or USB cable.
6. Troubleshooting Symptom Printing is slow. The printer driver is not correctly displayed. Cause Printing process is also processed in the computer. Solution Reference Use a computer with faster processing speed. - You have selected [ProQ / Select [Normal (600x600)] High Quality] or [Fine / on the [Job Options] tab of Detail (1200x1200)] on the the printer driver. [Print Job Options] tab of the printer driver. - The print data is complicated. Simplify the print data.
7 Maintenance Replacing Consumables and Maintenance Units Cleaning Moving This Machine Transporting This Machine Before the printer disposal Deleting a Printer Driver Updating a Printer Drivers Updating the Firmware This chapter explains how to replace consumables and maintenance units, clean the printer, and move or transport the printer.
7. Maintenance Replacing Consumables and Maintenance Units Cautions When Replacing Observe the following cautions when replacing. This section explains how to replace consumable items and maintenance units. Toner cartridges and image drums are consumables. A fuser unit, a belt unit, a set of paper feed rollers (rollers for the trays 1/2/3/4/5 and MP tray) are maintenance parts. Do not throw the toner or toner cartridge into a fire. The toner will scatter, resulting in burns.
7. Maintenance Replacing the Toner Cartridge This section describes how to recognize the replacement period of Toner Cartridges. If you swallow toner, spit it out. Seek medical advice if necessary. When the "[COLOR] Toner Low" message ("[COLOR]" indicates C (cyan), M (magenta), Y (yellow) or K (black)) which appears on the display screen, prepare a replacement toner cartridge. When handling a paper jam or replacing toner cartridges, use care not to let your clothes or hands get dirty with toner.
7. Maintenance 4 For K (black) Toner Cartridge Only Lift the toner cartridge (4) from the right side, and remove it from the machine. Burns may result. • When replacing the C, M, Y toner cartridges, refer to "For C (cyan), M (magenta), Y (yellow) Toner Cartridge". 1 2 Never throw used toner cartridges into a fire. They may explode, and the toner inside may fly off and cause burns. Prepare a new [K] toner cartridge.
7. Maintenance 6 Remove the tape (5) from the toner cartridge. 7 Insert a new toner cartridge (6) by aligning its left side indentation (7) with the protrusion (8) on the image drum so the toner cartridge and image drum [K] color label align. Then insert the right side gently into place. 8 While pressing the toner cartridge, turn the toner cartridge lock lever (blue) (3) backward until its to aligns on the mark, and lock the toner cartridge to the image drum.
7. Maintenance For C (cyan), M (magenta), Y (yellow) Toner Cartridge 4 5 Identify an empty toner cartridge by its label color. 6 Lift the toner cartridge (6) from right side, and remove it from the machine. • When replacing only the K toner cartridge, refer to "For K (black) Toner Cartridge Only". 1 2 Turn the toner cartridge lock lever (blue) (5) of the toner cartridge toward you until its top align on the mark to detach the toner cartridge from the image drum. Prepare new toner cartridges.
7. Maintenance 7 Unpack a new toner cartridge and shake it several times vertically and horizontally. 8 Remove the tape (7) from the toner cartridge. 10 Holding the toner cartridge, turn the toner cartridge lock lever (5) (blue) all the way to the end in the direction of the arrow and lock the toner cartridge to the image drum. • Trying to close the cover without turning the toner cartridge lock levers (blue) may cause a malfunction.
7. Maintenance 12 Close the front cover (2). Replacing the Image Drum This section describes how to recognize the replacement period of an image drum, and how to replace the image drum. Life of an image drum When the "[COLOR] Image Drum Near Life" message appears on the display screen, prepare a replacement image drum. If you continue printing, the message "[COLOR] Image Drum Life" will be displayed and printing will stop. When the "Please install new Image Drum Unit.
7. Maintenance 3 • If you use a new image drum with the toner cartridges currently in use, the remaining amount indication of the toner cartridges will not display correctly. The messages "[COLOR] Image Drum Near Life" or "[COLOR] Image Drum Life" may also be displayed soon after replacement. Press the open button (3) and open the output tray (4). Burns may result. • Use extra care when handling the image drum (the green cylinder), because it is fragile. The fuser unit is extremely hot. Do not touch it.
7. Maintenance 6 7 8 9 Turn the toner cartridge lock lever (blue) (6) of the toner cartridge toward you until its top align on the mark while pressing the toner cartridge. Remove the protective sheets. 10 Remove the toner cover. 11 Insert the toner cartridge (7) removed in step 7 by aligning its left side indentation (8) with the protrusion (9) on the image drum so that the toner cartridge and image drum color label align. Then insert the right side gently into place.
7. Maintenance 12 Turn the toner cartridge lock lever (blue) (6) of the toner cartridge backward until its top align on the mark while pressing the toner cartridge to attach the toner cartridge to the image drum. 14 Close the output tray (4) by pushing the center of the output tray (4) firmly. 15 Close the front cover (2). • The front cover cannot be closed if the output tray is not closed securely. 13 Check the label color of the new image drum and place the drum into the machine.
7. Maintenance 3 Replacing the Image Drum and Toner Cartridge at the Same Time Press the open button (3) and open the output tray (4). Burns may result. This section describes how to replace the image drum and toner cartridge with new ones at the same time. The fuser unit is extremely hot. Do not touch it. • Use extra care when handling the image drum (the green cylinder), because it is fragile. • Do not expose the image drum to direct sunlight or strong light (approximately 1,500 lux or more).
7. Maintenance 7 Remove the protective sheets. 8 Remove the toner cover. 9 Unpack a new toner cartridge and shake it several times vertically and horizontally. - 126 - 10 Remove the tape (6) from the toner cartridge. 11 Insert a new toner cartridge (7) by aligning its left side indentation (8) with the protrusion (9) on the image drum so that the toner cartridge and image drum color label align. Then insert the right side gently into place.
7. Maintenance 12 Turn the toner cartridge lock lever (blue) (10) of the toner cartridge backward until its top align on the mark while pressing the toner cartridge to attach the toner cartridge to the image drum. 14 Close the output tray (4) by pushing the center of the output tray (4) firmly. 15 Close the front cover (2). • The front cover cannot be closed if the output tray is not closed securely. 13 Check a label color of a new image drum and place the drum into the machine.
7. Maintenance Replacing the Belt Unit 2 Insert your finger into the recess on the right side of the machine and pull the front cover open lever (1) to open the front cover (2) forward. 3 Press the open button (3) and open the output tray (4). When the "Belt Unit Near Life" message appears on the display screen, prepare a replacement belt unit. You can keep printing approximately 2,000 pages until the next message appears. When the "Change Belt Unit" message appears, replace the belt unit.
7. Maintenance 4 Take all the four image drums out of the machine, and then place them on a flat surface. 5 Cover the image drums you took out with paper so that the image drums do not expose to the light. - 129 - 6 Turn the blue knobs (5) on each side of the belt unit in direction of the arrow to unlock. 7 Remove the belt unit by holding the blue handle (6).
7. Maintenance 8 Hold the blue handle of a new belt unit, support the bottom of the belt unit, and insert the axis of the belt unit into the groove (7) in the printer. 9 Lower the handle side of the belt unit and set the belt unit to the machine. 10 Turn the blue knobs (5) on both sides of the belt unit in the direction of the arrow to lock the belt unit. • Do not forget to turn the knobs and lock the belt unit.
7. Maintenance Replacing the Fuser Unit • When closing the output tray, slightly closing the front cover makes it smoother. When the "Fuser Unit Near Life" message appears on the display screen, prepare a replacement fuser unit. You can keep printing approximately 2,500 pages until the next message appears. The front cover may open and the output tray may pop up. When the "Change Fuser Unit" message appears, replace the fuser unit.
7. Maintenance 2 3 Insert your finger into the recess on the right side of the machine and pull the front cover open lever (1) to open the front cover (2) forward. Press the open button (3) and open the output tray (4). Possible to get burned. Since the fuser unit gets hot, carry out the operation carefully, and when lifting it up you must hold it by the handle. Do not try to hold it whilst it is hot. Wait until it has cooled down and then carry out the operation.
7. Maintenance 6 Hold the handle and place the new fuser unit into the machine. • When closing the output tray, slightly closing the front cover makes it smoother. The front cover may open and the output tray may pop up. 9 7 Push back the left locking lever (5) of the fuser unit to lock. 8 Close the output tray (4) by pushing the center of the output tray firmly. Close the front cover (2). • The front cover cannot be closed if the output tray is not closed securely. 10 Please recycle fuser unit.
7. Maintenance Cleaning Cleaning the Surface of the Machine This section describes how to clean each part of the printer. • Do not use benzine, thinners, or alcohol, because they may damage the plastic parts of the machine. • Do not lubricate the machine with oil. Do not apply oil. • Cleaning the Surface of the Machine 1 • Cleaning the LED Head • Cleaning the Light-shielding Film Turn off the machine.
7. Maintenance 2 Cleaning the LED Head Clean the LED head if vertical white lines appear, images are faded, or the periphery of letters are smudged in the printouts. Press the open button (3) and open the output tray (4). Burns may result. The fuser unit is extremely hot. Do not touch it. • Do not use solvents, such as methyl alcohol or thinners, because they may damage the LED head. • Do not expose the image drum to direct sunlight or strong light (approximately 1,500 lux or more).
7. Maintenance The front cover may open and the output tray may pop up. Cleaning the Light-shielding Film If the light-shielding film of the image drum becomes dirty, wipe the film by following the procedures below. 5 1 Insert your finger into the recess on the right side of the machine and pull the 2 Press the open button (3) and open the output tray (4). front cover open lever (1) to open the front cover (2) forward. Close the front cover (2).
7. Maintenance 4 Wipe the light-shielding film (5) with soft tissue paper. • The front cover cannot be closed if the output tray is not closed securely. 5 6 Put the image drum back to the printer. Close the output tray by pushing the center of the output tray firmly. When closing the output tray, slightly closing the front cover makes it smoother. The front cover may open and the output tray may pop up. 7 Close the front cover (2).
7. Maintenance Cleaning the Paper Feed Rollers (Tray 1/Tray 2/Tray 3/Tray 4/ Tray 5) 3 4 Remove paper loaded in the paper cassette. 5 6 Load paper in the paper cassette. Clean the paper feed roller in the paper tray and the rollers inside the machine. Wipe the paper feed roller (3) on the paper cassette with a wet cloth that has been wrung out well. • If paper jams persists even after cleaning the paper feed roller, replacing the paper feed roller is recommended.
7. Maintenance Cleaning the Paper Feed Rollers (MP Tray) 3 In the same manner, slightly lifting the MP tray (2), press the left arm (3) inward, then unlock the tab (4). 4 Open the paper set cover (5) until it touches to the machine body. 5 Wipe the rollers. If paper jams occur frequently, clean the paper feed rollers. • If paper jams persists even after cleaning the paper feed roller, replacing the paper feed roller is recommended.
7. Maintenance 8 Close the separation roller cover (6). 9 Lower the paper set cover (5). • Do not damage the paper end sensor lever when cleaning the rollers. 6 Open the separation roller cover (6) forward while pressing the center part of the MP tray. 7 Wipe the separation rollers (7) with a wet cloth that has been wrung out well.
7. Maintenance 10 While pressing the right arm (3) on the MP tray (2) inward, slightly lift the MP tray (2) and hook the tab (4). • Closing the MP tray without putting the tab back in place may crack the paper set cover. Be sure to put it back in place. 12 • Closing the MP tray without putting the tab back in place may crack the paper set cover. Be sure to put it back in place.
7. Maintenance Cleaning the Resist Roller Clean the resist rollers in the following steps when they are dirty. 1 2 Open the front cover. Wipe the metal part (1) and (2) of the resist roller which can be seen in front with a soft tissue. • When cleaning the metal part (2), do not touch the rubber roller which contacts the metal part (2). 3 4 Turn the metal parts downwards and wipe them until they get clean. Close the front cover.
7. Maintenance Moving This Machine Injury may result. Lift this machine by 2 persons, because it weighs approximately 40 kg. 1 2 3 4 Turn off the machine. Unplug all the cables. • Power cord • LAN or USB cable Remove any paper from the paper cassettes. Lift up this machine, and then move it to a new location.
7. Maintenance Transporting This Machine Injury may result. Lift this machine by 2 persons, because it weighs approximately 40 kg. 1 Turn off the machine. Turning Off the Power 2 3 4 Unplug all the cables. • Power cord • LAN or USB cable Remove any paper from the paper cassettes. If the optional additional tray units are installed, detach the printer unit from the additional tray units. • Pack the printer unit and optional additional tray units separately and transport them.
7. Maintenance Before the printer disposal We highly recommend you to erase registered personal information and saved data in the machine before you relinquish the machine. The following information is saved in the machine. Admin Password Values set to menu items Private print data Various histories Access control, user management data (local users, external user cache [LDAP, Kerberos]) Erase the stored data by following the procedures below.
7. Maintenance This section describes how to remove the printer driver that is installed in a computer. 11 12 Depending on your OS, printer driver version, the description on this document may be different. • For Mac OS Deleting a Printer Driver Click [Close] in the [Print Server Properties] dialog. Restart the computer. • For Windows • You must log in as the administrator to perform this procedure. • You must log in as the administrator to perform this procedure.
7. Maintenance Updating a Printer Drivers 2 Double-click the downloaded file, then double-click the installer in the disk image displayed on the desktop. This section describes how to update driver that is installed in a computer. 3 4 5 6 Follow the on-screen instructions to complete the installation. • Depending on your OS, printer driver version, the description on this document may be different. • Check details on the latest driver on the Oki Data Web site.
7. Maintenance Updating the Firmware 3 Registrable printers are displayed on the [Register printer] screen. 4 Enter the administrator password of the printer on the [Administrator password authentication] screen, click [OK]. 5 Make sure that the checked printer is displayed on the [Monitoring Tool] screen, and finish [Monitoring Tool]. Check the printers that you want to register and click [Register]. Update the printer firmware (device control program) to the latest version.
7. Maintenance 3 Enter the administrator password of the printer on the [Administrator password authentication] screen, click [OK]. 4 The latest firmware is downloaded from the Oki Data website and the firmware of the printer is updated. • Please do not turn the power of the printer off while the firmware is being updated. 5 When [Succeed] is displayed, updating firmware is finished. • When [Update error] is displayed, wait a while and then repeat the steps above. 6 Quit [Monitoring Tool].
8 Appendix How to open printer folder Menu List of the Operator Panel Options Specifications
8. Appendix How to open printer folder This section describes how to open the printer driver icon folder in each version of Windows. • For Windows 10 (Version 1703 and later) 1 2 Click [Start] and display the application list. Select [Windows System] > [Control Panel] > [View devices and printers]. • For Windows Server 2012 R2/ Windows Server 2016 Select [Control Panel] > [View devices and printers]. • For Windows 10/8/8.
8. Appendix Menu List of the Operator Panel Numbers following the Fn in the menu items indicate the function numbers.
8. Appendix Options • Additional Tray Unit This section explains how to install optional equipment. The following options are available for your printer: • Duplex Unit Model Number: TRY-C3J1 Model Number: • Be sure to turn off your printer and unplug the AC cord and Ethernet or USB cable before installing options. Installing options while your printer is turned on may damage your printer and options. • Wireless LAN module • After installing options, set the option settings with a printer driver.
8. Appendix Installing the Duplex Unit (C824n, C834nw Only) 3 Remove blind cover of the printer back. 4 Ensure that the duplex unit is the right way up, as shown, and push it into the slot at the rear of the printer. The duplex unit adds the function of two-sided printing, using less paper and making large documents easier to handle. It also enables booklet printing, which uses even less paper and makes large documents even easier to handle.
8. Appendix 6 Print "Menu map". Installing the Wireless LAN module (C824, ES8434 Only) If "Duplex unit" is displayed, the duplex unit is properly attached. Install the wireless LAN module when you want to use a wireless connection. Set the wireless LAN module to [Enable] after installing. Also you can directly connect wireless devices (computers, tablets, smartphones, etc.) to the machine without using a wireless LAN access point.
8. Appendix 4 5 6 7 Install the Wireless LAN module to the printer. Press the scroll button «ENTER» button. , select [Wireless Module], and then press the 10 Press the scroll button button. , select [Enable], and then press the «ENTER» 11 Press «Online» button. Close the Wireless LAN module cover. Plug the AC cord, and then Turn on your printer. When this machine turns on and [PLEASE WAIT] is displayed on the display screen, press the «ENTER» button.
8. Appendix Installing the Caster Base 2 Place the printer unit or the additional tray unit on the base so that the back of the printer unit or the additional tray unit aligns to the protrusion (1) on the back of the caster base. 3 When attaching the additional tray unit, connect the printer unit and the additional tray unit. Caster Base is a base with casters for moving the printer. Stoppers for fall prevention are equipped.
8. Appendix 4 Lock the casters. Installing the Additional Tray Unit(s) If you want to load more paper, install additional tray units. You must set the printer driver after installing. When three or more additional trays are installed, attaching the Caster Base and setting the tip-over protection tools are recommended for precluding tippling over. 5 Set the tip-over protection tools. Model Number: TRY-C3J1 Injury may result. Lift this machine by 2 persons, because it weighs approximately 40 kg.
8. Appendix 2 4 Place slowly the printer unit on the additional tray units aligning their backs. When using the caster base, place the additional tray units on the caster base first and place the printer unit. When attaching the caster base, lock the casters and set the tip-over protection tools. You can find two tip-over protection tools on the left and right sides of the caster base, and also two tools on its back side. Pull them straight out, then turn them 90° counterclockwise until they click.
8. Appendix 6 Press the power switch for approximately a second. When Adding Options When the machine is turned on, the power switch LED lamp is lit. If the additional tray unit(s) or Duplex Unit are installed, set the options information to a printer driver. • To follow this procedure, you must log in to a computer as the administrator.
8. Appendix 4 If the Duplex Unit is installed, check [Duplex Unit] check box. For network connection, select [Get installed options automatically] for [Installable Options], and then click [Setup]. For USB connection, select the total number of trays for [Available Trays] in [Installable Options]. 5 Click [OK]. 5 Click [OK]. • If a TCP/IP network connection is used, click [Get Printer Settings] to set the driver automatically.
8. Appendix 5 Select the total number of trays for [Available Tray], and then click [OK].
8. Appendix Specifications General Specifications This section describes the specifications of the machine. SFP Model Model Number C824/C834/C835/ES8434 N35300A/N35300B C844 N35301A/N35301B • General Specifications Item • Printing Specifications C824 C834/C835/ES8434 • Network Specifications CPU ARM Processor (667MHz) • Wireless LAN Specifications Memory DDR3 32bit 1GB ROM 3GB Weight (including consumables) approx.
8. Appendix Item Printing Specifications Item C824 C834/C835/ES8434 C844 Printing method Dry electrophotographic recording method with LED (Light-emitting diode) Page-description language PostScript 3 (C834/ES8434/C844 Only), PCL5c, PCL6 (XL), EPSON FX, IBM ProPrinter, PDF (v1.
8. Appendix Network Specifications Item Interface Protocol Wireless LAN Specifications C824/C834/C835/C844/ES8434 Item Ethernet 10BASE-T/100BASE-TX/1000BASE-T, IEEE802.11 a/b/g/n Wireless LAN*1 TCP/IPv4, TCP/IPv6, NetBIOS over TCP, LPR, Port9100, IPP, FTP, HTTP, TELNET, SMTP, POP3, SNMPv1/v3, DHCP, DHCPv6, DNS, DDNS, UPnP, WINS, Bonjour, SNTP, LLTD, Web Services Discovery (WSD), SSL/TLS, IPSec, LDAPv3, Kerberos, IEEE802.
8. Appendix IC statement This device complies with Part 15 of FCC Rules and Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of this device. Le présent appareil est conforme aux la partie 15 des règles de la FCC et CNR d'Ubdustrie Canada applicables aux appareils radio exempts de licence.
Menu Map Functions Print From USB Memor Select Print File Print Setup Paper Feed Copies Duplex Binding Fit Color Mode Print Shared Print Private Print Configuration Tray Count MPTray Tray1 Tray2 Tray3 Tray4 Tray5 Paper Feed Roller Counter MPTray Tray1 Tray2 Tray3 Tray4 Tray5 A4/Letter Impressions Count Color Mono Supplies Life Cyan Toner (n.nK) Magenta Toner (n.nK) Yellow Toner (n.nK) Black Toner (n.
Print Information Menus Configuration Network File List PS Font List PCL Font List IBM PPR Font List EPSON FX Font List Usage Report Supplies Report Error Log Color Profile List Job Log CMYK TEST 1 Tray Configuration System Adjust Print Adjust Fn100 Fn101 Fn102 Fn103 MPTray Config Paper Size X Dimension Y Dimension Media Type Media Weight Tray Usage Fn90 Fn91 Fn92 Fn93 Fn94 Fn95 Tray1 Config Paper Size X Dimension Y Dimension Media Type Media Weight Legal Paper Other Size Fn10 Fn11 Fn12 Fn13 Fn1
Paper Black Setting Paper Color Setting Trans. Black Setting Trans.
PCL Setup Font Source Font Number Font Pitch Font Height Symbol Set A4 Print Width White Page Skip CR Function LF Function Print Margin True Black Pen Width Adjust Tray ID# SIDM Setup SIDM Manual ID# SIDM Manual2 ID# SIDM MP Tray ID# SIDM Tray1 ID# SIDM Tray2 ID# SIDM Tray3 ID# SIDM Tray4 ID# SIDM Tray5 ID# IBM PPR Setup Character Pitch Font Condense Character Set Symbol Set Letter O Style Zero Character Line Pitch White Page Skip CR Function LF Function Line Length Form Length TOF Position Left Margin
Time Setup Date Format Time Zone Daylight Saving Setting method SNTP Server (Primary) SNTP Server (Secondary) Time Setting Power Setup Auto Power Off Peak Power Control Tray Setup Unit of Measurement Default Paper Size Others Setup Paper Feed Roller Counter Clear MP Tray Clear Tray1 Clear Tray2 Clear Tray3 Clear Tray4 Clear Tray5 Clear Flash Memory Setup Initialize Format Partition Job Log Setup Save Job Log Clear Job Log Security Setup Access Control User Counter Report Language Setup Selec
Google Cloud Print Wireless(Infrastructure ) Setting Print Manually Delete Registered Information Register to Google Cloud Print Google Cloud Print Settings Wireless(Infrastructure) Network Setting Using Cloud Service DNS Server (Primary) DNS Server (Secondary) Proxy Proxy Server Proxy Server Port No.
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