User Manual
Table Of Contents
- Table of contents
- Before starting
- Setup
- Connecting to a Computer
- Connection Method and Flow
- Product Requirements
- Types of Drivers
- Connecting to a Wireless LAN
- Connecting a USB Cable
- Connecting a LAN Cable
- Installing a Printer Driver to a Computer
- Selecting a connecting method between different segments
- Energy Saving Function
- Troubleshooting
- When an Error Message Appears on the Display Screen (When the ATTENTION Indicator Lights Up/Blinks)
- Error Messages
- When Paper Jams Occur
- Other Issues
- Unable to Print from a Computer
- Unable to Install a Printer Driver Successfully
- Image Quality Issues
- Vertical White Lines Appear
- Printed Images are Fading Vertically
- Printed Images are Light
- White Spots and Lines Appear
- Dew Condensation Appears on Printed Paper
- Vertical Lines Appear
- Horizontal Lines and Spots Appear Periodically
- White Area on Paper is Lightly Stained
- The Periphery of Characters is Smudged
- The Entire Paper Area is Lightly Stained When Printing on Envelopes or Coated Paper
- Toner Comes Off When Printed Paper is Rubbed
- Uneven Gloss
- Black or White Dots Appear
- Dirt is Printed
- The Entire Page is Printed Black
- Nothing is Printed
- White Patches Appear
- Color of the printed image is not what you expect
- Feeding Issues
- Problems on the Machine
- Maintenance
- Replacing Consumables and Maintenance Units
- Cleaning
- Moving This Machine
- Transporting This Machine
- Before the printer disposal
- Deleting a Printer Driver
- Updating a Printer Drivers
- Updating the Firmware
- Appendix
- Menu Map
- Contact Us
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6. Troubleshooting
When Paper Jams Occur
This section describes how to handle when a paper jam occurs.
Check the error code on the operator panel and see the corresponding section.
• Error Code "370", "371", "373"
• Error Code "372"
• Error Code "380", "401", "637"
• Error Code "381", "638"
• Error Code "382", "383", "385", "639", "640"
• Error Code "390", "637"
• Error Code "391", "392", "393", "394", "632", "633", "634"
A paper jam has occurred around the duplex unit.
1
Take out the duplex unit (1) by pulling it upward while holding the center
recess on the back of the machine.
2
Check for jammed paper inside the machine. If jammed paper remains,
remove it.
• If paper is invisible, check the innermost part of the printer.
Error Code "370", "371", "373"