Manual

8-5
SOFTWARE PROBLEMS
SYMPTOMS POSSIBLE CAUSE ACTIONS REF
Unable to setup a sensor
or setup date and time
The sonde is in unattended
sample mode
Cancel unattended sample mode 3.4
There is an open file Close any open files 4.1
Internal failure Return sonde for service C
Missing data within an
unattended sample
Study not setup correctly Follow instruction 3.4
Date and time is incorrect Reset date and time 2.5
Upload takes priority over sample Data lost. No corrective action.
Internal failure Return sonde for service C
Uploaded file is not
found in file directory
Site description of study has not
been defined
Check for filename “undefined”
Data directory is specified
elsewhere
Check advanced setup for data
directory
5.7
Insufficient PC disk space Make space or specify a different
drive
5.7
Upload unsuccessful Insufficient PC disk space Make space or specify a different
drive
5.7
Low battery voltage Replace batteries 7.1
Communication noise Try lower baud rate 2.4
4.5
Internal failure Send sonde for service C
Expected parameters are
not displayed on reports
or plots
Parameters not added to Y-axis
list
Add parameter 5.4
Sensor disabled or not detected Check sensor setup instructions 4.7
Unable to print reports
or plots
Printer port improperly set Check setup 5.7
Printer type improperly selected Check setup 5.7
Print cable improperly connected Check connections at both ends
Video screen of PC is
not readable
Incorrect menu color option has
been selected
Select appropriate menu parameter 2.4
Incorrect graphic mode Select compatible graphic mode 5.5
When selecting “sonde”
from PC6000 top line,
sonde menu not shown
Prompt # appears in place of
menu
Type “menu” and press (enter)
Communication problem See communication above
Premature termination of
unattended sampling
Full flash disk Upload all data and format flash
disk
4.3
Internal failure Return sonde for service C
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