User manual

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8. The monitoring screen shows horizontal lines when the resolution of
Panasonic BB-HCM381 camera is set as 640x480.
This is due to the interlaced scanning design of the camera. Please login the
configuration page of the IP camera and go to “Setup” > “Camera” > “Vertical
Resolution”. Configure the resolution setting as 240.
9. The E-map cannot be displayed correctly.
Please check the file format. VioStor supports E-map in JPEG only.
10. I cannot find VioStor by the QNAP Finder.
A. Check if VioStor is turned on.
B. Make sure the computer on which Finder is run and VioStor have been
connected to the network.
C. Refresh the QNAP Finder and check the IP address of VioStor. Make sure
you have turned off all the firewall software on your computer.
11. The changes to the system configuration did not take effect.
After changing the settings on the administration page, click “Apply” to apply
the changes.
12. The monitoring page cannot be fully displayed in Internet Explorer.
If you are using the zooming function of Internet Explorer 7, the page may not
be displayed properly. Please click F5 to refresh the page.
13. I cannot use the SMB, FTP, and Web File Manager services of VioStor.
A. Login VioStor as an administrator. Go to “Network Settings” > “File
Services” and check if these three functions are enabled.
B. If VioStor is installed behind a router, the SMB and FTP services can only
be accessed from the same subnet. Please refer to Appendix B
for
details.
14. VioStor takes too long to restart.
When VioStor takes more than 5 minutes to restart, turn off the power and turn
on the server again. If the problem persists, please contact the technical
support.