User manual

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Note: If you have updated the configurations of VioStor, the recording will be
stopped temporarily and restart again shortly.
4. I cannot login the administration page of VioStor.
Please check if you have the administrator authority. Only administrators are
allowed to login VioStor.
5. The live video is not clear or smooth sometimes.
A. The image quality may be restricted and interfered by the network traffic.
B. When there are multiple accesses to the IP camera or VioStor, the image
quality will be reduced. It is recommended to allow only three
simultaneous connections to the monitoring page at maximum. For
higher recording performance, do not open too many IE browsers to view
the live video.
C. The same IP camera may be shared by multiple VioStor servers for
recording at the same time.
6. The alarm recording does not function.
A. Please login the administration page of VioStor and go to “Camera
Settings” > “Alarm Settings”. Make sure the alarm recording is enabled
for the IP camera.
B. When using Panasonic BB-HCM311 cameras, the camera firmware must
be upgraded to v1.3 for the alarm recording to work properly.
C. If VioStor is installed behind a router while the IP camera is not, the alarm
recording will not work.
D. When the alarm recording is enabled, make sure you have entered the
number of days that the alarm recordings will be retained in “Camera
Settings” > “Advanced Settings”. Otherwise, the recordings may be
overwritten.
7. The estimated storage space for recording displayed on the
“Recording Settings” page is different from the actual value.
This estimated value is a reference value only. The actual disk space may vary
according to the image contents, the network environment, and the
performance of the IP cameras.