HP DIGITAL SENDING SOFTWARE 4.
HP Digital Sending Software 4.
Copyright Trademarks © 2010 Copyright Hewlett-Packard Development Company, L.P. Microsoft®, Windows®, Windows NT®, Windows® XP, Windows Vista® are U.S. registered trademarks of Microsoft Corporation. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Introduction to Digital Sending ..................................................................................................................... 1 Digital sending overview ....................................................................................................................... 2 Introduction to DSS .............................................................................................................................. 3 Features overview .........................
Windows ........................................................................................... 25 LDAP ................................................................................................ 25 Novell ................................................................................................ 26 Notification ......................................................................................................................... 26 Errors, warnings, and information .........................
System and environment requirements ............................................................................. 44 Software requirements ...................................................................................... 44 Hardware requirements ..................................................................................... 45 Device firmware requirements .......................................................... 45 Port requirements ...............................................................
Configure the Device ......................................................................................... 78 How to .............................................................................................. 79 General Device configuration ............................................................................................ 80 General subtab .................................................................................................. 81 Addressing subtab .................................
LDAP replication ............................................................................................. 131 Configure direct LDAP addressing on the device ........................................... 131 Adding addresses ........................................................................... 131 Clearing addresses ......................................................................... 132 LDAP filters ...............................................................................................
viii ENWW
1 Introduction to Digital Sending This chapter contains the following topics: ENWW ● Digital sending overview ● Introduction to DSS ● Embedded Digital Sending vs DSS ● DSS vs WebJet Admin ● What is new in DSS 4.
Digital sending overview HP Digital Sending technology offers a fast, simple and reliable way to capture valuable information from paper-based documents and convert it to a digital format which can be further processed and routed to a number of different destinations.
Introduction to DSS The HP Digital Sending Software (DSS) extends the embedded Digital Sending functionality of supported devices by adding the following capabilities: ● Routing e-mail through a central point (the DSS server), which simplifies SMTP security management in environments with Access Control List security. ● Multiple SMTP gateways for redundancy in delivering e-mail jobs. ● Encrypted e-mail channel with SMTP over SSL. ● Sending fax through LAN Fax and Internet Fax servers.
Features overview This section gives a basic overview of the various features of the DSS. ● ● ● ● E-mail ◦ Route e-mail jobs from multiple devices through a single point. DSS makes it possible to route e-mail jobs either through DSS or directly from the device to the SMTP gateway. Routing e-mail through the DSS server simplifies SMTP security management in environments with Access Control List security on the SMTP gateways. ◦ SMTP gateway redundancy.
● Digital Sending management ◦ Easy and intuitive interface to manage Digital Sending features through the Configuration Utility. ◦ ● Logging ◦ ● Central logging of document sending activity for tracking, auditing and troubleshooting purposes. Additional file types ◦ PDF/A. This file format is used for long-term archiving of electronic documents. ◦ Compressed PDF. Advanced compression technology allows creating PDF files of significantly smaller size while preserving good image quality.
Embedded Digital Sending vs DSS There are two ways to implement Digital Sending: 1. Embedded Digital Sending.Embedded Digital Sending indicates device-specific Digital Sending capabilities. These Digital Sending capabilities are embedded in the firmware of the Digital Sending enabled device. Embedded Digital Sending includes capabilities such as e-mail and fax. 2. Digital Sending Software (DSS).
● Group 3 ◦ HP ScanJet Enterprise 7000n Document Capture Workstation ◦ HP M4555 MFP and CM4540 Color MFP ● Group 4 — HP LaserJet 9055 / 9065 MFP ● Group 5 — HP CM8050/8060 Color MFP Table 1-1 Feature comparison Area Feature Product Groups Group 1 Authentication Send to Addressing ENWW Group 2 Group 3 Group 4 LDAP NA NA LDAP over SSL NA NA Microsoft Windows DSS DSS Kerberos NA E Novell Netware DSS DSS Group 5 DSS E NA E DSS E-mail DSS Folder NA NA LAN Fax DSS DSS
Table 1-1 Feature comparison (continued) Area Feature Other Product Groups Group 1 Group 2 Group 3 Group 4 Group 5 Optical Character Recognition (OCR) DSS DSS DSS*** DSS Workflow DSS DSS DSS DSS* Metadata support DSS Custom-keys metadata DSS DSS DSS NA DSS FileNet integration DSS DSS DSS DSS DSS Single point for e-mail routing DSS DSS DSS DSS NA SMTP gateway redundancy DSS DSS DSS DSS DSS SMTP over SSL DSS DSS DSS DSS Quick Sets NA NA NA NA PDF/A DSS D
Table 1-2 What else does DSS allow you to do? Feature Benefits Send to LAN Fax and Internet Fax Allows sending faxes through LAN Fax and Internet Fax systems from DSS-enabled devices using the Fax icon, which offers a user-friendly interface with Speed Dials, address book etc. Public Address Book Allows an administrator to maintain an address book which is accessible to all devices connected to the DSS server.
DSS vs WebJet Admin HP Digital Sending Software and HP WebJet Admin are two different software products available from HP with very different value propositions. However, while the products are different there is still some overlap in functionality. The purpose of this section is to provide a basic understanding of the differences between DSS and HP WebJet Admin. HP WebJet Admin is a fleet management tool designed to manage printers and Digital Sendingenabled devices on a network.
What is new in DSS 4.91? With the release of DSS 4.91, several improvements have been made. DSS 4.91 provides the functionality of DSS 4.x on a new .NET platform and also adds support for DSS-enabled devices using the new HP firmware base code. Table 1-3 Product improvements in DSS 4.91 Component Description Operating system support ● Adds support for Windows 2008, Windows 7 and Windows Vista. ● Supported on R2 and 64-bit versions of these operating systems, but runs in 32-bit (x86) mode.
12 Chapter 1 Introduction to Digital Sending ENWW
2 Theory of operations This chapter contains the following topics: ENWW ● Components ● Communications between devices and DSS server ● Understand licensing ● Features 13
Components Figure 2-1 DSS Components DSS can be viewed as a system that consists of a number of components, where each component provides a specific set of features that allows the system to function as a whole. The above diagram shows the DSS components and how they are connected. The following covers each of these in detail. DSS Service the central nervous system of the HP Digital Sending Software is the service named “HP Digital Sending Software”, typically called the “DSS service”.
Internally, the DSS service is divided into several subcomponents and has dependencies. The below figure shows this at a high level: Figure 2-2 DSS Service Architecture Table 2-1 DSS Service – Technical Detail Technical detail Service display name: HP Digital Sending Software Service name: DssWinService Executable name: HP.Dss.App.WinService.exe Typical memory usage: 200-400MB Configuration Utility The role of the Configuration Utility is to act as a management console for DSS.
Configuration Utility”, since in this mode it is used to manage a remote DSS server. The address of the server to be managed is entered in the startup dialog. Figure 2-3 Configuration Utility Table 2-2 Configuration Utility– Technical Detail Technical detail Executable name: HP.Dss.App.ConfigurationUtility.View.exe Default window size: 1024x768 Typical memory usage: 200-300MB DSS-enabled device DSS-enabled devices are the HP MFPs, Digital Senders or ScanJet products that support DSS.
Table 2-3 DSS-enabled devices – Technical Detail Technical detail List of supported devices: See Supported devices – Legacy device support on page 5 Minimum firmware version: See Table 3-3 DSS 4.91 supported device firmware revisions on page 45 Feature matrix: See Table 1-1 Feature comparison on page 7. I.R.I.S. OCR engine DSS uses I.R.I.S. OCR engine version 12 to provide Optical Character Recognition (OCR) and High Compression PDF functionality.
Table 2-4 I.R.I.S. OCR engine – Technical Detail Technical detail OCR engine: I.R.I.S. OCR engine version 12 Default install directory: C:\Program Files\DsOcrComSrvr Executable name: dpe_ocr123.exe Languages supported: I.R.I.S OCR 12 recognizes more than 120 languages Database DSS uses Microsoft SQL Server 2005 Express Edition to host the DSS database. The database is used to hold the DSS activity log.
Third-party tools As the name indicates, third party tools are not a part of the DSS system. However, they are mentioned here because third party tools are required to deliver some of the DSS functionality as listed here: ● LAN Fax. This feature requires a compatible LAN Fax product. DSS enables the functionality by providing a Fax interface at the Digital Sending-device and then passing the fax job along with an HPF file (metadata) to a watched folder. ● Internet Fax.
minimum firmware level; therefore, the version of firmware loaded on the DSS-enabled device is important. For example, the OCR processing feature for Send to E-mail requires a minimum firmware revision of 48.051.1 to work on the HP LaserJet M5035 MFP. If the firmware revision is not at least 48.051.1, the OCR processing feature for DSS Send to E-mail cannot function.
Communications between devices and DSS server All communication between the DSS Service and DSS-enabled devices is encrypted. Previous generation devices (e.g. HP LaserJet M4345) use DSMP (Digital Sender Module Protocol–an encrypted HP Proprietary protocol). Edgeline devices (CM8000) use Web Services (WS) on a secure HTTPS channel. New DSS-enabled devices (e.g. Scanjet Enterprise 7000n) use a protocol know as Web Services Star (WS-*), which is also sent using HTTPS.
Licensing requirements The Licenses section of the Configuration Utility General tab contains a Trial License entry where new licenses must be added. The remaining trial period also appears on that tab. DSS is available in five different seat configurations. Seats Part Number 1 T1936AA#UA0 5 T1936AA#0AD 10 T1936AA#0A9 50 T1936AA#0AA 250 T1936AA#UD6 Each seat enables Digital Sending features on one device. As many licenses as needed can be installed to in order to accumulate seats.
certificate(s) and the server ID of the DSS server. After this information is entered into the Software License Manager, the generated licenses are delivered by fax or e-mail.
Features This section contains the following topics: ● Authentication ● Notification ● Send to Folder ● Workflow ● Send to E-mail ● Send to Fax ● Addressing Authentication DSS allows you to set up Digital Sending-enabled devices so that a user must be authenticated before using some or all of the Digital Sending features. When authentication is enabled, the user at the device needs to supply valid credentials (such as a user name and password) to gain access to the Digital Sending features.
The following diagram shows the data flow that takes place during authentication. Figure 2-8 Data flow – Authentication Different types of authentication DSS uses the following types of authentication. ● Windows ● LDAP ● Novell Windows Windows authentication uses Microsoft Active Directory, a database that contains information about objects, including users, that are contained within the domain. Active Directory provides an LDAP interface to the data in the directory database.
After a user provides valid credentials, DSS uses this information to match an attribute in the LDAP database. After the match is made and the user is identified in the database, the user e-mail address is retrieved by using another database attribute. Novell This method integrates with Novell Directory Services. This method is only available if the Novell Client software is installed on the DSS server.
Table 2-7 Critical error messages (continued) Error Message Suggested Actions The SMTP server didn't accept the e-mail message because it was too big Reduce the e-mail size limit in DSS to a number less than the limit that is configured at the SMTP server. A disk file was not downloaded to the [device IP] printer Remove the device (indicated by the TCP/IP address) and add the device back again to DSS.
● Firmware downloads ● System errors The following information is recorded in the activity log. ● Severity of event (information, warning, error) ● User ● Description of event ● Date and time ● Supplementary details (such as list of destinations, size and number of pages and file format) To view the activity log 1. On the DSS server, start the Configuration Utility. 2. Click the Log tab. 3. Click Refresh. 4. Select a log item and click Details to view details of the log entry. 5.
Table 2-8 Device log events (continued) Event Description Action to take Authentication Failure A user was unable to authenticate at the device. ● The user should attempt to log in again. ● If the login still fails, verify the settings on the Authentication tab of the Configuration Utility. Click Test to test the settings. ● Turn the device off and then on again. ● Restart the DSS service. ● Turn the device off and then on again.
Table 2-8 Device log events (continued) Event Description Action to take Job Tracking Failure An error occurred while retrying a previously uncompleted job because of a Job Recovery Failure. ● Check to see if any disk errors have occurred. ● Verify that the disk that contains the DSS service is not full. ● Restart the DSS service. If the problem persists, contact an HP-authorized service representative. Startup Failure A Digital Sending subsystem did not start successfully.
files, but different file extensions. The extension for the first notification file (the first fax number dialed) is .000, and for the second notification file (the second fax number dialed) is .001, the third notification file is .002, and so on. DSS periodically looks in the shared fax folder for notification files. If it finds a file, DSS pulls it from the shared fax folder.
Use the Send to Folder feature If the Send to Folder feature is configured as part of DSS, users can scan files and send them to folders on the network. Supported operating systems for folder destinations are CIFS/SMB-compliant file systems. Using DSS to send a document to a folder Follow these instructions to scan a document and send it to a folder. 1. Select FOLDER from the send options on the device. 2.
monitoring the network folder or FTP site can then retrieve and decipher the information, performing the specified operation on the scanned image. The system administrator can also set up a printer as a workflow destination, which allows users to scan a document and then send it directly to any network printer to be printed. 1. When the user selects WORKFLOW on the control-panel display, the workflow prompt screen appears. 2. To send to a workflow, the user selects one of the custom workflow buttons.
Use the Send to E-mail feature Devices can be configured to send e-mail directly to an e-mail gateway or through DSS. All e-mail creation activities, including image processing, SMTP message creation, and addressing, are performed in the device firmware. This section describes how completed e-mail jobs are routed to the SMTP gateway through DSS. Communications between the device and DSS are always done through the DSMP protocol for current generation devices.
7. When the e-mail is ready, the user touches Send on the device control panel. The device scans the job. 8. When scanning is complete, the device uses image processing on the job and saves the resulting file(s) to disk. 9. The device sends all of the addressing information that the user provided in step 4 to DSS, followed by the image-file attachment(s). 10. The DSS e-mail task opens up a session with the SMTP server. 11.
LAN fax This section contains the following topics: ● Components and data flow Components and data flow When it is configured for the LAN fax method, DSS uses a simple “file drop” mechanism to deliver fax files and receive fax-notification files for each fax job that is sent from a device. Most LAN fax solutions support some method of fax notification. Figure 2-12 LAN fax process 5a. E-mail notification 5a. E-mail notification SMTP server 3. Fax 1. Fax job 5b. Print notification 2. .HPF and .
(configured in DSS) and the LAN fax server supports HP’s method for fax notification, the LAN fax server writes a notification file to the shared fax folder for each fax number dialed. 4. DSS periodically checks the shared fax folder for notification files. If it finds a file, DSS pulls it from the shared fax folder. 5.
is used as the first part of the e-mail address. The e-mail address suffix is typically the e-mail suffix of the Internet fax provider’s SMTP gateway (for example, efax.com). Unless the Internet fax provider offers it, the Internet fax method does not provide fax notification.
contacts. The user’s contacts are temporarily downloaded to the DSS address book structure and are deleted once the user logs off from the device. LDAP Replication On a schedule set by the administrator, DSS connects to LDAP using the specified port, bind method and query parameters. The retrieved information is stored in a hidden, read-only address book which is always available to all devices, similar to the Public Address Book.
● The amount of entries returned for a query ● Availability of system resources (CPU and memory) In some environments the LDAP servers may be highly utilized and therefore less responsive than the DSS server(s). In that case, if direct LDAP addressing is enabled on the devices it may slow down the responsiveness of the address book for users. Further, having a large number of devices directly access LDAP servers may contribute to slow down those servers even more.
in the SQL database on the DSS server. The LDAP replication feature is used to populate the LDAP address book on the DSS server. For latest generation devices, the Personal address book is stored in the database on the device during authentication. The Personal address book for a particular individual will only exist during the authenticated session. Legacy devices do not store Personal address books. All device types read from the Personal address books stored in the SQL database on the DSS server.
42 Chapter 2 Theory of operations ENWW
3 Installation and configuration This chapter contains the following topics: ENWW ● Planning the DSS deployment ● Installation ● Configuration 43
Planning the DSS deployment This section contains the following topics: ● System and environment requirements ● Backup and restore strategy ● Licensing ● Device differences System and environment requirements This section contains the following topics: ● Software requirements ● Hardware requirements ● Port requirements Software requirements The following table shows the server software requirements.
Hardware requirements The following table shows the server hardware requirements. Table 3-2 DSS hardware requirements Processor Type Minimum Recommended Recommended for 1000 devices See operating system documentation. 1 GHz 2 GHz 2 GHz, dual core Memory See operating system documentation. 1 GB of RAM 1 GB of RAM per server plus 3 MB per device. 4 GB Page file n/a See operating system documentation. See operating system documentation. See operating system documentation.
Table 3-3 DSS 4.91 supported device firmware revisions (continued) 46 Device model Minimum firmware revision HP LaserJet 9040 / 9050 MFP 08.101.9 HP LaserJet 9055 / 9065 MFP 07.006.7, and requires the DSS JAR file version 4.0.0.0 to be installed. Contact HP support if an update is required. HP Color LaserJet 9500mfp 08.101.9 HP Color LaserJet 4730mfp 46.191.2 HP LaserJet M3035mfp 48.051.1 HP LaserJet M4345mfp 48.051.1 HP LaserJet M5035mfp 48.051.1 HP 9200c Digital Sender 09.111.
Port requirements DSS 4.91 uses a number of industry standard network protocols and their corresponding TCP and UDP ports in order to facilitate its Digital Sending functionality, such as Send to E-mail, Send To Folder, Authentication, and LDAP Replication. This section gives an overview of which ports are used in different configurations. In its most basic configuration, DSS 4.91 requires ports 1783, 5213, 7627 and 161 to function.
Table 3-4 Ports used by DSS 4.
Table 3-5 DSS data Component Location Description Job logs Database Job logs for all devices are stored in the DSS database. Error logs Database and Windows Event Log The error logs show system events for information, warning and error conditions such as service stop and security audit. Debug logs [Install Path]\FileSystems\MachineData \Logs DSS maintains a set of debug log files. These files are designed to help HP support debug issues with the DSS service, such as crashes, hangs etc.
Restore DSS data 1. Open the DSS Configuration Utility. 2. On the General tab, click Restore. The Open dialog box appears. 3. Navigate to the location where you saved the backup file, click to select the file, and then click Open. Scaling the DSS server Correctly scaling/sizing a DSS server is a complex task which should include industry standard tools and methods. This section provides information specific to DSS to assist in the scaling process, but is not a complete reference.
● Use the notification features of the LAN Fax server. ● For OCR intensive environments, use high performance servers and use multiple servers to divide the load. It is recommended to perform a pilot test of a given DSS configuration prior to wide scale roll-out. During the pilot administrators should make sure to test all the required DSS features on a limited number of devices while using the Windows performance monitoring tools to assess the impact on server performance.
After entering this information into the Software License Manager an activated license key is generated and delivered to the screen, and via fax or e-mail. Install licenses The activated license key is in the format XXXX-XXXX-XXXX-XXXX-XXXX. The key is entered in the General tab for the Configuration Utility, which will then show the number of seats provided by each license key, as well as the total accumulated number of seats. Figure 3-2 Install licenses Trial or demo license When DSS 4.
Node locking DSS licenses are protected by node locking. For more information, see the Node Locking on page 22 section of this guide. Device differences As part of planning the deployment of a DSS server it is important to understand the Digital Sending features available in the various device models in the environment. See Table 1-1 Feature comparison on page 7 for more information.
Installation This section contains the following topics: ● Pre-installation checklist ● Installer screens and options Pre-installation checklist 1. Review the hardware and software requirements for the DSS server. See System and environment requirements on page 44 for more information. 2. Verify that devices planned for connection to DSS have the minimum required firmware. 3. If you are upgrading from a previous version of DSS, make a backup of the existing configuration. 4.
3. The Welcome screen appears. Click Next to continue. Figure 3-3 Software Installation – Welcome screen 4. The License Agreement screen appears. Click Print to print a copy of the license agreement. Click I do not accept the terms in the license agreement, and then click Next to cancel the installation. After reading the license agreement, click to select I accept the terms in the license agreement, and then click Next to continue the installation. 5. The Windows Firewall Configuration screen appears.
the installer closes. Click the Show me the readme file check box if you want to see the product readme file when the installer closes. Click Finish to complete the installation.
Configuration The HP Digital Sending Software (DSS) executes as a Windows service and allows users to scan documents at Digital Sending-enabled devices, and send the scanned images to various types of destinations (such as e-mail, fax and folder). This software package includes a Configuration Utility that allows you to set up DSS features in a way that works best in your environment. Each DSS feature must be configured before it is available for use on Digital Sending-enabled devices.
The Configuration Utility has several display elements to assist you in knowing what data is required to make DSS features available on devices. Figure 3-4 Configuration Utility elements Table 3-6 Configuration Utility elements Callout Component Description 1 Exclamation point An exclamation point (!) next to the name of a tab indicates that required data for that feature has not been supplied.
Add licenses 1. In the DSS Configuration Utility, click the General tab. Figure 3-5 General tab – DSS Configuration Utility 2. In the License Files section, click Add. The Add License dialog box appears. Figure 3-6 Add License dialog box ENWW 3. Type in the 20-digit license key code for the license you are installing, and then click OK. 4. The new license appears in the License Files list and the Total Seats field updates to reflect the additional seats provided by this license.
Remove licenses In rare instances it is necessary to remove licenses from the DSS server. One condition that would prompt license removal from a DSS server would be to install those licenses on a new DSS server to provide hardware redundancy. 1. In the DSS Configuration Utility, click the General tab. Figure 3-7 General tab – DSS Configuration Utility 2. In the License Files section, click the license you want to remove, and then click Remove. 3.
Device management The Device Configuration tab on the Configuration Utility specifies which devices are using the DSS service and also provides an interface for customizing DSS features for specific devices. Figure 3-8 Device Configuration tab 1 2 6 7 3 4 5 8 The Device Configuration tab contains the following elements. Table 3-7 Device Configuration tab ENWW Callout Component Description 1 Group List Use this list to organize and filter the devices using the DSS service. ● Add Group.
Table 3-7 Device Configuration tab (continued) 62 Callout Component Description 2 Device List This list shows the individual devices using the DSS service as well as the features that are enabled or not enabled on each device.
Add and remove devices Add a device 1. On the DSS server, open the Configuration Utility and click the Device Configuration tab. Figure 3-9 Device Configuration tab 2. Click Add Device. The Add Devices dialog box appears. Figure 3-10 Add Devices dialog box ENWW 3. Click Find Devices to display a list of the DSS-enabled devices on the network. 4. From the displayed list, select the device to be added.
NOTE: If you know the hostname or TCP/IP address of the device, you can type it in the Hostname or IP Address text box under Manually enter a device's network name instead of using the Find Devices button. 5. Click > to add the device to the Device List. NOTE: You can add only as many DSS-enabled devices as there are seats available in the DSS license. The number of seats available appears near the top of the Add Devices dialog box . 6. Click OK to close the Add Devices dialog box. Remove a device 1.
2. In the Device List, click to select the device you want to remove, and then click Remove Device. The Remove Device dialog box appears. Figure 3-12 Remove Device dialog box 3. Click Yes (or Yes to All if you are removing multiple devices) to remove DSS-enabled devices. Device configuration After adding a new device (or group of devices), use the following procedure to configure the Digital Sending features for the device or group. 1.
9. On the Send to Workflows tab, select the Enable Send to Workflows check box to enable workflows and configure settings. 10. Click Apply to save all of the changes. NOTE: The settings are not propagated to the device until Apply is selected. Understanding the Device List The Device List on the Device Configuration tab shows the Digital Sending-enabled devices that are currently being served by DSS. The icon to the left of the device name indicates the status of the device.
Create a device group 1. Open the Configuration Utility and click the Device Configuration tab. 2. Select the group in which you want to add a new group or select All Devices. Device groups can be nested within other groups. 3. Click Add group. 4. Type a name for the new group. Add devices to a group 1. Right-click on a device and select Add to Group. 2. Click the desired group for this device. Remove devices from a group 1. Right-click on a device and select Remove. 2.
LDAP Server Figure 3-14 Authentication tab – LDAP Server 1 2 3 The LDAP Server option on the Authentication tab contains the following elements. Table 3-9 Authentication tab – LDAP Server 68 Callout Component Description 1 Authentication method Select LDAP Server from the drop-down menu.
Table 3-9 Authentication tab – LDAP Server (continued) Callout Component Description 2 LDAP Sign In Setup Use the following fields to set up the sign-in method.
Figure 3-15 LDAP authentication Encrypted using SSL 2. User credentials (simple bind) 3. Authentication result 1. User credentials (DSMP-encrypted) 6. Authenticated user’s e-mail addresses 4. LDAP query 5. Query results HP DSS server LDAP server Microsoft Windows Figure 3-16 Authentication tab – Microsoft Windows 1 2 3 The Microsoft Windows option on the Authentication tab contains the following elements.
Table 3-10 Authentication tab – Microsoft Windows (continued) Callout Component Description 2 Windows Sign in Setup (Kerberos and NTLM) Click Add to add domains to the Trusted Domains list. ClickRemove to remove domains from the list. Select the Default Windows Domain from the drop-down menu. Use the following fields to set up the sign-in method.
Figure 3-17 Windows Active Directory authentication 5. Query results 4. LDAP query LDAP server 1. User credentials (DSMP-encrypted) 6. Authentication user’s e-mail address 2. User credentials (API-encrypted) HP DSS server 3. Authentication result (API-encrypted) Domain controller Determining the LDAP server bind method for Windows By default, Active Directory is not configured to accept anonymous queries for information that is contained in the Active Directory store.
8. Select Everyone. 9. Click View/Edit. 10. In the Apply onto drop-down list, select This object and all child objects. 11. Click Apply. 12. Click OK to close the Properties dialog box. 13. Right-click Users and then click Refresh. NOTE: Enabling anonymous access to the Users container might also enable other anonymous users (for example, the Guest logon) to view LDAP properties. For more information about security and Active Directory, consult Microsoft support.
Table 3-11 Authentication tab – Novell NDS (continued) Callout Component Description 2 Novell NDS Sign in Setup Click Add to add trees to the Trees list. ClickRemove to remove trees from the list. Select the Default Tree from the drop-down menu. Use the following fields to set up the sign-in method.
Figure 3-19 Novell authentication 1. User credentials (DSMP-encrypted) 6. Authentication user’s e-mail address 5. Query results 4. LDAP query LDAP server Novell client 2. User credentials (Novell API-encrypted) HP DSS server 3. Authentication result (Novell API-encrypted) Novell NDS Novell NDS configuration When setting up Novell NDS authentication on the Authentication tab, the Search Root text box is typically left blank.
Table 3-12 Authentication bind methods Bind method Description Can be used by Anonymous The selected LDAP server does not require user credentials to gain access to the LDAP database Windows Novell Simple The selected LDAP server requires user credentials but does not support NTLM or SPNEGO. Windows Novell ● The password, if any, is sent non-encrypted across the network. ● The process requires a username and password.
in the database of an LDAP server by using settings that are specific to the LDAP server. If either step fails, the user is denied access to the Digital Sending features. These two steps utilize two distinct technologies (an authentication server and an LDAP server), except in the case of the LDAP server method, where both steps are accomplished by using the LDAP server. To enable authentication, start by selecting an option from the Authentication drop-down list. The following options are available.
Configure the Device Figure 3-20 Authentication subtab – Configure Devices tab set 1 2 3 The Authentication subtab on the Configure Devices tab set contains the following elements. Table 3-13 Authentication subtab — Configure Devices tab set 78 Callout Component Description 1 Copy DSS Authentication Settings Click this button to copy saved settings on the server to the device.
Table 3-13 Authentication subtab — Configure Devices tab set (continued) Callout Component Description 2 Sign In and Permission Policies Set sign-in requirements at the control panel by allowing or denying guest access. Guests are users who have not signed in to use the device. The remaining permissions can be applied to local users account on the device or to network users and groups.
If you select anything other than HP Digital Sending Service as the Authentication Agent for any feature, you will need to set up the authentication in the Embedded Web Server or Web Jet Admin. 6. Depending on the Authentication Method you selected on the Authentication Settings page, you can provide certain default user credential information.
General subtab Figure 3-21 General subtab in the Configure Devices tab set 1 The General subtab in the Configure Devices tab set contains the following elements. Table 3-14 General subtab on the Configure Devices tab set Callout Component Description 1 Administrator Information The General tab allows you to configure settings common to all the Digital Sending features supported on the device.
Addressing subtab Figure 3-22 Addressing subtab on the Device Configuration tab set 1 2 3 4 5 6 Table 3-15 Addressing subtab — Configure Devices tab set Callout Component Description 1 Enable Network Contacts (use LDAP server) Click to select Enable Network Contacts (use LDAP server) check box, and then follow the steps below. 2 Network Directory Server (LDAP) (Step 1) Use the following controls to designate the LDAP server.
Table 3-15 Addressing subtab — Configure Devices tab set (continued) ENWW Callout Component Description 4 LDAP Database Search Settings (Step 3) Use the following controls to configure the search settings. ● Type in the Path to Start Search (BaseDN, Search Root) or click Auto Find to have DSS find the path. ● Select a Source for Attribute Names or click Auto Find to have DSS find the source. ● Type in the attribute to match the recipient's name, e-mail address, and fax number.
Log subtab The Log subtab in the Configure Devices tab set displays the Digital Sending activities carried out by the specific selected device. Figure 3-23 Log subtab in the Configure Devices tab set 1 2 3 4 5 6 7 8 9 The Log subtab contains the following controls. Table 3-16 Log subtab on the Configure Devices tab set Callout Component Description 1 Device Information This list shows the individual device on which the event occurred.
Table 3-16 Log subtab on the Configure Devices tab set (continued) Callout Component Description 6 Save Click this button to save the log file as a text file. 7 Details Click this button to view additional details about the selected log event. 8 Refresh Click this button to refresh log events. 9 Clear Click this button to clear all of the log entries.
Table 3-17 Send to Folder tab (continued) Callout Component Description 2 Predefined folders The Predefined folders list shows the folders as they are added to the DSS service. These folders are available at the device. The Display name, UNC Folder path, and Credentials for each folder are listed here. The following controls are also available for configuring the folders. 3 Credentials to Access Public Folders ● Add. Click to add a new folder ● Edit.
6. Next, select the credentials that should be used to gain access to the folder in the Authentication Settings section. Click to select Use credentials of user to connect after Sign-in at the control panel to use the credentials of the user when logged into the device. Or click to select Use common credentials to use the credentials designated in the Credentials to Access Public Folders section on the Send to Folder tab. Click Verify Access to test authentication. 7. Click OK to save the settings.
Table 3-18 Send to Folder subtab on the Configure Devices tab set Callout Component Description 1 Enable Save to Network Folder Click to select the Enable Save to Network Folder check box. 2 File Settings Use the controls in the File Settings section to configure how files are formatted in the predefined folders.
Configure DSS Use the E-mail tab of the Configuration Utility to configure and organize the SMTP e-mail servers that DSS uses to send e-mail messages. Figure 3-26 E-mail tab 1 The E-mail tab contains the following elements. Table 3-19 E-mail tab ENWW Callout Component Description 1 Outgoing E-mail Server (SMTP) Gateway Server Use theOutgoing E-mail Server (SMTP) Gateway Server to manage e-mail servers for the DSS server. The e-mail servers are listed here by priority.
Configure the e-mail feature on DSS 1. On the DSS server, open the Configuration Utility and click the E-mail tab. Figure 3-27 The E-mail tab 2. Click Add. The Add SMTP Gateway dialog box appears. 3. Type the host name or TCP/IP address of the SMTP server in theServer Name or Address field. -orOr clickAuto Find to find all of the SMTP servers on the network. A list of SMTP servers appears. Select one or more SMTP servers and click OK. 4.
NOTE: If the test fails, double-check the gateway address and then contact the network administrator to see if the SMTP server is functioning. See Verifying the SMTP gateway on page 91. 5. Click OK to add the server to the SMTP Gateway Server list. 6. If there is more than one SMTP server, use the Move arrow buttons to move SMTP servers to a different position on the list. DSS attempts to use the first SMTP server when processing an e-mail transmission.
To verify the SMTP gateway 1. On a networked computer, open a command prompt, type t el net 25, and then press Enter (where is the fully qualified domain name or TCP/IP address of the SMTP gateway) to establish communication with the SMTP gateway on port 25. 2. Type hel p and then press Enter. Note the different SMTP options that are returned. 3. To start a conversation with the SMTP gateway, type HELO and then press Enter.
Figure 3-28 Send to E-mail subtab in the Configure Devices tab set 1 2 3 4 5 Table 3-20 Send to E-mail subtab — Configure Devices tab set ENWW Callout Component Description 1 Enable Send to Email Click to select Enable Send to E-mail check box. 2 Outgoing E-mail Server Use the Outgoing E-mail (SMTP) Server section to manage the e-mail server for the device. Select how the device sends e-mail from the Send E-mail dropdown menu, then use the following controls to configure the e-mail server.
Table 3-20 Send to E-mail subtab — Configure Devices tab set (continued) Callout Component Description 3 Address and Message Field Control Select the desired setting for each field and whether the field can be edited by the user at the control panel. If any selections require users to sign in, set the base application to require signing in by navigating to the Security tab.
NOTE: If authentication is enabled, the Default From field is disabled. The e-mail address of the authenticated user is used for the From e-mail address. 6. Type the Display Name (optional). This name appears in the From: text box when the device user first initiates a send-to-e-mail operation. This text box can be used to provide instructions to the device user (with messages such as "Please type your e-mail address here").
NOTE: If the display name is not provided, the default sender is the e-mail address that appears in the From: text box. 7. Type a default e-mail subject into the Default Subject text box. The default subject is used if the Device user does not provide an e-mail subject.
● Gold-Fax ● Imecom Integral Fax ● INTERSCOPE FaxPlus/Open ● Interstar LightningFAX ● Object Fax ● Omtool ● RedRock FaxNow! ● RTEFax ● Tobit DvISE ● TOPCALL ● Zetafax Configure DSS The Configuration Utility Fax tab controls all of the DSS fax settings. To configure the fax option, first select the fax delivery method from the Fax Send Method drop-down list.
Internet fax Figure 3-29 Fax tab – Internet fax option 1 2 3 4 The Internet fax option on the Fax tab contains the following elements. Table 3-21 Fax tab – Internet fax option 98 Callout Component Description 1 Enable Fax Send Click to select the Enable Fax Send check box. 2 Fax Send Method Select the Fax Send Method from the drop-down menu.
Table 3-21 Fax tab – Internet fax option (continued) Callout Component Description 3 Outgoing E-mail Server (SMTP) Gateway Server Use the controls in the Outgoing E-mail Server (SMTP) Gateway Server section to configure and prioritize e-mail servers to use the Internet fax feature. The list shows the e-mail servers in order of priority. Use the up and down arrows to move servers on the list. The following options are also available. 4 Internet Fax setup ● Find servers.
NOTE: If you select this option, the user's e-mail address must be registered with the Internet fax service provider in order to fax successfully. 8. Click Apply to save the Internet fax settings. LAN fax Figure 3-30 Fax tab – LAN fax option 1 2 3 4 5 6 7 The LAN fax option on the Fax tab contains the following elements. Table 3-22 Fax tab — LAN fax Callout Component Description 1 Enable Fax Send Click to select the Enable Fax Send check box.
Table 3-22 Fax tab — LAN fax (continued) Callout Component Description 6 Input Settings Configure the following input settings. 7 Output Settings ● Notification ● Error correction mode ● Notification timeout (minutes) Configure the following output settings. ● Transmission speed ● Cover page To configure LAN fax Follow these instructions to set up faxing from the device by using the network LAN fax service. 1. On the DSS server, open the Configuration Utility and click the Fax tab. 2.
Configure the Device Use the Fax tab on the Configure Devices tab set to configure the send-to-fax features for the selected device. Depending on the faxing method and settings, some of these options might not be available. To configure the fax option, first select the fax delivery method from the Fax Send Method dropdown list. The following options are available: ● Internet Fax ● LAN Fax ● Analog Fax Internet fax Configuring the Internet Fax feature on the device 1.
NOTE: The user cannot change the resolution setting from the device control panel. 7. Optionally, provide a Billing Code that can be used for accounting. If the user needs to type or change the billing code, select the Allow users to edit billing code check box. In addition, type in the minimum number of characters to use for a billing code value in the Minimum Length text box. LAN fax Configuring the LAN fax feature on the device 1.
Analog fax If the Device has an analog fax modem, faxes can be sent by using this functionality rather than using DSS.
Table 3-23 Analog fax option — Fax subtab on the Configure Devices tab set — 1 of 2 Callout Component Description 1 Enable Fax Send Click to select this check box to enable the Fax Send for the device. 2 Enable Fax Receive Click to select this check box to enable the Fax Receive for the device. 3 Fax Send Select the Fax Send method from the drop-down menu. 4 Fax Dialing Settings Use the following settings to configure fax dialing at the device.
Table 3-23 Analog fax option — Fax subtab on the Configure Devices tab set — 1 of 2 (continued) Callout Component Description 9 Device Modem Settings The Device Modem Settings are a part of the Common Analog Fax Settings group. Use the following controls to configure the modem settings for the device. 10 11 12 106 Fax Archive Fax Forwarding Troubleshooting Chapter 3 Installation and configuration ● Country/Region. Select from the drop-down menu. ● Company Name. Type into the text box.
Table 3-23 Analog fax option — Fax subtab on the Configure Devices tab set — 1 of 2 (continued) Callout Component Description 13 Reports and Internal Pages The Reports and Internal Pages are a part of the Common Analog Fax Settings group. Use the following controls to work with the fax reports for the device. 14 ENWW Fax Job Options ● Print Activity Log. Click to print the report. ● Clear Activity Log. Click to clear the activity log on the device.
Figure 3-32 Fax subtab on the Configure Devices tab set – Analog fax option – 2 of 2 15 16 17 18 Table 3-24 Analog fax option — Fax subtab on the Configure Devices tab set — 2 of 2 108 Callout Component Description 15 Fax Receive Settings The Fax Receive Settings are a part of the Analog Fax Receive settings. Use the following controls to configure the fax receive settings for the device. Chapter 3 Installation and configuration ● Ringer Volume. Select from the drop-down menu.
Table 3-24 Analog fax option — Fax subtab on the Configure Devices tab set — 2 of 2 (continued) Callout Component Description 16 Default Receive Notification Settings The Default Receive Notification Settings are a part of the Analog Fax Receive settings. The e-mail address associated with a user's account is used for notification when a user signs in at the device. If not signed in, the user must enter an e-mail address before notification is sent. The device must also be set up to use an SMTP server.
5. Select the fax notification options in the Notification group box. ● Make a selection from the Condition on which to notify drop-down menu. The options are Never, Always, or for errors on any faxes. ● When notification is enabled, the Method used to deliver notification drop-down menu becomes available. If authentication is enabled, the two options are Print and E-mail. If authentication is not enabled, only the Print option is available, because DSS does not have access to the user's e-mail address.
● ● Configure the Troubleshooting settings. ◦ T30 Report ◦ Signal Strength ◦ Restore Select the Reports and Internal Pages you want to receive.
Configure DSS The Configuration Utility Workflows tab can also be used to view workflow entries or to set up workflow processes. Figure 3-33 The Workflows tab 1 Table 3-25 Workflows tab 112 Callout Component Description 1 Workflows This list shows the workflows that are set up and available for use to any of the devices connected to the DSS server. Click to select the Display Prompt Text check box to show the prompt text for each workflow in the list.
Configure the menu structure (groups, menus, and forms) The workflow configuration process comprises three steps: ENWW ● Creating the workflow group, which defines which workflow menus and forms are available on the device control panel. ● Creating the workflow menu, which creates logical groups of workflow forms. ● Creating the workflow form, which accumulates information that the user specifies at the control panel before initiating a send-to-workflow job.
Groups The first step in creating a workflow process is to create a workflow group. NOTE: Rather than creating a new group, the default group, called the Common Device Group can also be used. This group cannot be deleted. Custom groups are optional and provide a way to associate different workflows with different devices or groups of devices. 1. On the DSS server, open the Configuration Utility and click the Workflows tab. 2. Click Add Group. The Workflow Group dialog box appears. 3.
2. Click Add Form. The Workflow Form dialog box appears. Figure 3-34 Workflow Form dialog box 3. ENWW In the Form Name text box, type a name for the new form. The name must be unique within the workflow menu.
4. Select Folder from the Destination Type drop-down list. NOTE: Based on the option selected, the options on the Workflow Form dialog box change. This procedure applies to the Folder option. See the following sections for instructions for creating a workflow form for an FTP site or a printer. 5. Select the Network Type from the drop-down menu. Type the path for the destination folder in the Folder Path text box, or browse to select a path. 6.
b. In the Add Prompts dialog box, click New to create a new prompt. This opens the Workflow Prompt dialog box. Figure 3-36 Workflow Prompt dialog box c. Under Prompt Settings in the Workflow Prompt dialog box, type the Prompt Name. This name is used internally and is not visible to the user. It must be unique within the workflow form. d. Select the Hidden check box if the prompt is not to be shown to the user.
Table 3-26 Response format options (continued) Format Selection List Date Time Attributes ● The user can select from a list of options. ● The user is limited to typing a date value in the form of HH/DD/YYYY. The date format cannot be changed. ● The user is limited to typing a time value in the form of HH:MM:SS using the 24hour clock. The time format cannot be changed. h. Click to select the User must supply a response check box to require a response to the prompt. i.
2. Click Add Form. The Workflow Form dialog box appears. Figure 3-37 Workflow form for an FTP site 3. ENWW In the Form Name text box, type a name for the new form. The name must be unique within the workflow menu.
4. Select FTP Site in the Destination Type drop-down menu. 5. In the FTP Server text box, type the host name or TCP/IP address of the FTP server. 6. In the FTP Path text box, type in the path to the directory on the FTP server that will hold the scanned documents. 7. In the Authentication Settings section, type in the username and password that are required for the FTP server. 8. Select a setting from the Image Presets drop-down menu, if needed. 9.
b. In the Add Prompts dialog box, click New to create a new prompt. This opens the Workflow Prompt dialog box. Figure 3-39 Workflow Prompt dialog box c. Under Prompt Settings in the Workflow Prompt dialog box, type the Prompt Name. This name is used internally and is not visible to the user. It must be unique within the workflow form. d. Select the Hidden check box if the prompt is not to be shown to the user.
Table 3-27 Response format options (continued) Format Selection List Date Time Attributes ● The user can select from a list of options. ● The user is limited to typing a date value in the form of HH/DD/YYYY. The date format cannot be changed. ● The user is limited to typing a time value in the form of HH:MM:SS using the 24hour clock. The time format cannot be changed. h. Click to select the User must supply a response check box to require a response to the prompt. i.
2. Click Add Form. The Workflow Form dialog box appears. Figure 3-40 Workflow form for a printer 3. In the Form Name text box, type a name for the new form. The name must be unique within the workflow menu. 4. Select Printer in the Destination Type drop-down menu. 5. In the Select Printer drop-down menu, select a printer from the list of available network printers. 6. Select one of the option buttons to use the default or custom printer preferences.
8. Under Scan Settings, select the settings for the scanned file. These should be the settings that the third-party software program that processes the file requires. 9. Click OK to save the workflow form. 10. Click Apply to save the settings on the Workflow tab. Configure the Device The Send to Workflows subtab is shown in the following illustration.
Addressing This section contains the following topics: ● Address Book Manager ● Personal address books ● Exchange contacts ● Guest address book ● Public address book ● LDAP replication ● Configure direct LDAP addressing on the device ● LDAP filters ● Configure DSS for Windows Active Directory Services Address Book Manager Use the Address Book Manager on the Addressing tab to manage the address books for the DSS service.
Table 3-29 Address Book Manager Callout Component Description 1 DSS Address Books The DSS Address Books list shows the address books available to the devices connected to the DSS server. Click an address book to see the address book contacts appear in the window to the right. Use the following controls to configure the address books 2 Address Book Contacts ● Export. Click to export an address book. ● Delete. Click to delete an address book from the list. ● Import Address Book.
Configuring address books on the Addressing tab Use the Configuration Utility Addressing tab to configure DSS to make centralized address books available to digital-sender users. Figure 3-43 The Addressing tab 1 2 3 4 Table 3-30 Addressing tab Callout Component Description 1 Search Method Click to select Quick Search to find matches beginning with the search string. Click to select Detailed Search to find matches containing the search string.
Table 3-30 Addressing tab (continued) Callout Component Description 3 Network Contacts Click to select the Enable Network Contacts (use LDAP server) check box, and then follow the steps below. ● ● ● 4 Address Book Manager Network Directory Server (LDAP) (Step 1). Use the following controls to designate the LDAP server. ◦ Type the hostname or IP address in theLDAP Server Address text box or click AutoFind to have DSS find the LDAP server address.
Configuring DSS address books DSS uses address books to store e-mail addresses that a user types at the device. If user authentication is enabled on the device, addresses are stored in a user's personal DSS address book. Otherwise, the addresses are stored in a public DSS address book. These DSS address books are available to every digital sender or device that DSS supports.
To set up automatic replication of the LDAP address book 1. On the DSS server, open the Configuration Utility and click the Addressing tab. 2. Click to select the Enable Network Contacts check box. The screen expands to show the steps for configuring the LDAP server. Figure 3-44 Enable Network Contacts section 3. Click the arrow next to Sync schedule. The screen expands to show sync options. 4. Select a replication schedule from the Sync drop-down menu. Click Sync Now to replicate now.
Guest address book The Guest address book is always available to all devices and cannot be disabled. This address book is used to store addresses added by un-authenticated users (“guests”) from the front panel of devices. Public address book The Public address book is always available to all devices and cannot be disabled. An administrator can use the Address Book Management tab in the Configuration Utility to manage the contents of the address book.
Clearing addresses DSS uses address books to store e-mail addresses that a user types at the device. If user authentication is enabled on the device, addresses are stored in a user's individual DSS address book. Otherwise, the addresses are stored in a public DSS address book. DSS address books are available to every digital sender or device that the DSS server supports.
To exclude the groups setting for Exchange 5.5 would be (!(objectclass=groupofnames)) . Other e-mail settings could include but not limited to the following: 6. ● iPlanet: (!(objectclass=groupofuniquenames)) ● Active Directory: (!(objectclass=group)) Click Apply. Configure DSS for Windows Active Directory Services You must install the Digital Sending Software and ensure that the Digital Sending Service is running before you can configure the software for the Windows Active Directory environment.
4. In the Test Windows Sign In section, select the domain from the Domain drop-down menu, and then type in the username and password for an authenticated user in the Username and Password text boxes. Click Test to test the credentials. 5. Click Apply.
ENWW 3. Click the Authentication subtab. Set the Authentication Method to Microsoft Windows. 4. Set the Login Method to Simple. 5. Type in the credentials of an authenticated user into the Username, Password, and Domain text boxes. 6. Type the IP Address or Hostname of the Domain Controller or Global Catalog Server. 7. Make sure the LDAP Database is Alphabetized check box is not selected.
136 Chapter 3 Installation and configuration ENWW
4 Support and troubleshooting This chapter contains the following topics: ENWW ● Obtaining support ● Control panel messages ● DSS error messages 137
Obtaining support This section contains the following topics: ● HP customer care service and support ● Finding documentation and other supporting information ● Using Internet support HP customer care service and support Along with your product, you receive a variety of support services from HP and our support partners. These services are designed to give you the results you need, quickly and professionally.
Using Internet support Information about the software and all documentation can be found at the following Website: www.hp.
Control panel messages This section lists and explains the messages that might appear on the device control panel during Digital Sending. If a problem persists, contact an HP-authorized dealer. Table 4-2 Device control-panel messages 140 Message Description and actions Address book is full. To add an address, you must first delete an address. Delete unused addresses from the address book. Access denied The user is trying to use a feature or access a folder that they do not have authorization to use.
Table 4-2 Device control-panel messages (continued) ENWW Message Description and actions Authentication failed: Error code ### Authentication failed for a reason other than incorrect userspecified information (username and password). The following error codes might appear in the error message. ● 201: Unexpected failure. ● 202: Authentication is not available. The service is too busy to accept the authentication request. ● 203: Authentication is not supported. ● 204: Encryption is not supported.
Table 4-2 Device control-panel messages (continued) Message Description and actions Authentication failed: Error code ### – continued ● 223: Tested user's password is not valid ● 224: Tested user's credentials are not valid ● 225: Tested user's domain is not valid ● 226: Test account exists but cannot be opened ● 227: The server did not contain the necessary information to locate the user's home mail server. Authentication information is incorrect. Please re-enter information.
Table 4-2 Device control-panel messages (continued) Message Description and actions E-mail Gateway is not responding. Contact administrator. An e-mail gateway is configured, but is not responding. 1. Verify that the SMTP server is running. 2. Select another SMTP server. 3. Verify that the SMTP server and the device are connected to the network. 4. Restart the computer on which the DSS service is installed. E-mail Gateway rejected the job because of the addressing information. Job failed.
Table 4-2 Device control-panel messages (continued) Message Description and actions No Send Options are currently available No licensed DSS services are available, and the device is not configured for embedded e-mail or fax capabilities. 1. Use the Configuration Utility to enable one or more send options. 2. Restart the DSS service. 3. Use the Configuration Utility to verify that the license for the device was typed correctly. 4. Use the Configuration Utility to configure embedded e-mail.
DSS error messages Select the Notify administrator of critical error check box on the General tab of the Configuration Utility to receive e-mail messages when critical errors occur. The subject line of these e-mail messages reads: Digital Sending Software – Critical Error Notification. The e-mail message body reads as follows: “The Digital Sending Software server [server TCP/IP] incurred a critical error [error message]. This error might require administrative action.
146 Chapter 4 Support and troubleshooting ENWW
5 Appendix This appendix contains information about the following topics: ENWW ● Image processing ● Supported third-party fax programs ● Change the default SQL Server port ● Enable High Compression PDF and PDF/A for previous generation devices 147
Image processing Image-processing features for HP DSS include the following options: ● Different file formats depending on the intended use of the scanned image.
Supported third-party fax programs HP DSS is compatible with the following third-party fax-software programs: ENWW ● ACCPCC ● Anny Way Office Edition ● Biscom FAXCOM ● Capteris RightFAX ● Castelle FaxPress ● Cycos-mrs Unified Communication ● Esker LanFax ● Esker Pulse/Fax ● FACSys Fax Messaging Gateway ● Fenestrae Faxination ● GFI FAXmaker ● Gold-Fax ● Imecom Integral Fax ● INTERSCOPE FaxPlus/Open ● Interstar LightningFAX ● NET SatisFAXtion ● Object Fax ● Omtool ● RedR
Change the default SQL Server port To use a port for SQL Server other than the default 5213, follow these steps. 1. In a text editor open the DSS service configuration file: [Install Path]\System\FileSystems \Product\Dss\Configuration\HP.Dss.App.Service.Config.xml 2. Change the SQL Server TCP Port setting. Edit the port setting 5213. Select the correct port for your installation. 3. Save the edited configuration file. 4. Restart the DSS service. Open the Windows Service Manager.
Enable High Compression PDF and PDF/A for previous generation devices Follow these instructions. 1. File Type selection at the device control panel must be “Searchable PDF (OCR)”. 2. Edit the following configuration file FileSystems\Product\Stargate\Configuration \HP.Dss.App.Jobs.Config.xml Figure 5-1 Edit HP.Dss.App.Jobs.Config.
152 Chapter 5 Appendix ENWW
Glossary ABM The Address Book Manager is used to access public address books in legacy devices. Anonymous Choose this option if the selected LDAP server does not require user credentials, also known as authentication, to access the LDAP database. Authentication A security feature within the DSS that verifies a user identity with a user name and password. Authentication requires an LDAP server. Client This is a PC in a client/server environment.
The term Embedded Digital Sending refers to the technology which is embedded in the firmware of a Digital Sending-enabled device. Typical features include: ● Ability to send documents to e-mail, fax, folder and FTP destinations. ● Address Book capabilities. ● End user authentication through LDAP, Kerberos and other methods. FTP File Transfer Protocol is used to transfer files over a TCP/IP network, such as the Internet. GUI A Graphical User Interface is employed in a device display.
NANP North American Number Plan NDS Novell Directory Services in NetWare software that provides directory services within a server. The DSS uses NDS versions 4.x and 5.x for authentication. NetWare Novell operating system software that runs within a server. NTLM (NT LAN Manager) Choose this option if the selected LDAP server requires user credentials and supports NT Challenge Response authentication. PDF (.pdf) The Portable Document Format is the file format most often used for e-mail attachments.
156 Glossary ENWW
Index A activity log 27 Address Book Manager (ABM) importing addresses 126 addressing Address Book Manager (ABM) 125 address storage 40 configuring address books 127 device differences 40 direct LDAP addressing 39, 131 Exchange contacts 38, 130 guest address book 39 guest address books 131 LDAP filters 132 LDAP replication 39, 131 overview 38 personal address book 39 personal address books 130 public address books 131 Adobe Acrobat Reader 34 authentication device settings 78 LDAP 25 LDAP bind methods 75 LD
DSS server communicating with 21 scaling 50 E enabling high compression PDF and PDF/A 151 error messages activity log 27 Exchange contacts 130 e-mail configuring device 95 gateway verification 92 sending documents 34 F fax internet 19, 37 LAN 19, 36 LAN settings 30, 37 third-party programs, supported 149 file formats types available 148 firmware DSS-enabled devices 19 requirements 45 formats, file types available 148 G gateways verification 92 graphics file formats 148 guest address books 131 H hardware r
menu structure 111 metadata files 111 settings Configuration Utility 15 LAN fax 30, 37 size, file compression 148 Smart Compression Imaging Technology 148 SMTP servers gateway verification 92 sending e-mail 34 software backup and restore capabilities 49 requirements 44 software license agreement 55 SQL Server changing the default port 150 support documents 138 HP Customer Care 138 Web 139 supported devices 5 T telnet sessions 92 third-party fax programs supported 149 timeout, LAN fax 31 troubleshooting cont
160 Index ENWW
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