Setup and Install

Table 4-2 Device control-panel messages (continued)
Message Description and actions
Authentication failed: Error code ### – continued
●
223: Tested user's password is not valid
●
224: Tested user's credentials are not valid
●
225: Tested user's domain is not valid
●
226: Test account exists but cannot be opened
● 227: The server did not contain the necessary
information to locate the user's home mail server.
Authentication information is incorrect. Please re-enter
information.
The username or password that was used is incorrect. Type
the information again.
Verify that the settings on the Authentication tab of the
Configuration Utility are correct for the network.
Digital Send Communication Error. The device was unable to connect to the DSS service.
1. Verify that the DSS program is running.
2. Verify that the DSS server and the device are
connected to the network.
3. Restart the DSS service.
4. Restart the computer on which DSS is installed.
Digital Send server is not responding. Contact
Administrator.
The device cannot communicate with the DSS server. Check
the network connection. Verify that the DSS server is running
and has an active network connection.
E-mail Gateway did not accept the job because the
attachment was too large.
Resend the job by using a lower resolution setting, smaller
file size setting, or fewer pages.
Increase the attachment size that the e-mail gateway
accepts (see the documentation for the e-mail package).
Read the "returned mail" message (if one was received) to
determine the reason that the e-mail message was not
delivered.
E-mail Gateway did not respond. Job failed. The e-mail gateway stopped responding while the device
was processing a digital-send job.
1. Verify that the SMTP server is running.
2. Select another SMTP server.
3. Verify that the SMTP server and the device are
connected to the network.
4. Try sending the job later.
E-mail Gateway is not configured. Contact administrator. The user attempted to select E-mail as a send option, but no
TCP/IP address for a SMTP Gateway has been configured.
Use the Configuration Utility to configure the e-mail gateway.
142 Chapter 4 Support and troubleshooting ENWW