User's Manual

Chapter 31 Auto-attendant
ISG50 User’s Guide
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Direct a call to an extension. “Dial 1 to reach the operator.
Direct a caller to the next menu. “Dial 2 to reach the sales department.
Allow the caller to listen to the current menu again. “Dial 3 to listen to this menu again.
Allow the caller to go back to the previous menu. “Dial 4 to go back to the previous menu.” (Not
available for the first menu.)
The caller dials the number specified in the prompt to navigate through the auto-attendant’s
menus. When configuring auto-attendant, you must choose a number that the caller should dial
and an associated function for that option. The following example shows the options you can assign
when the caller dials 1 as he or she moves through your customized auto-attendant.
Figure 327 Auto-Attendant Menus
When a caller dials 1 in Menu-1, you can direct them to an extension (A), move them to the next
menu (B) or allow them to hear the menu again (C). The same options are available in Menu-2
with the addition of going back to Menu-1 (D).
31.2 The Default Auto-Attendant Screen
Use this screen to configure the default auto-attendant used by all trunks when a custom auto-
attendant does not exist or apply. These settings are used if a custom auto-attendant is not
assigned.
1
Menu-2
1
Menu-3
Menu-1
.......
B
C
A
B
D
A
C