User's Manual

Chapter 31 Auto-attendant
ISG50 User’s Guide
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31.3.3 The Add/Edit Auto-Attendant Option Screen
Use this screen to configure an option for an auto-attendant menu. To access this screen, click the
Add or Edit icon for an item in the office hour or night service Options list.
Figure 332 Add/Edit Option Setting
Each field is described in the following table.
Table 179 Add/Edit Option Setting
LABEL DESCRIPTION
Key Type the digit(s) a caller should dial to execute this option. This field can be 1-2 digits in
length.
Action
Specify the action for this auto-attendant option. The choices are:
• Forward to an extension - to forward a call to a specific extension.
• Forward to a skill - to route the call to an ACD skill. See Chapter 38 on page 553 for
details on using this feature.
• Forward to page group - to forward the call to the page group you specify. See
Chapter 37 on page 549 for details on this feature.
• Forward to hunt group - to forward the call to the hunt group you specify. See
Section 38.5 on page 562 for details on this feature.
• Forward to an Auto-Attendant - to forward the call to the auto attendant you
specify. See Chapter 31 on page 503 for details on this feature.
• Forward to an user defined number - to forward the call to the extension or other
phone number you specify. Enter a number 3-20 digits in length.
• Forward to a sub menu - to forward a call to child menu that you configure.
• Repeat menu - to replay the auto-attendant audio file for this menu.
Extension
Specify the extension or a hunting group number you want to forward this call to. This
field is only applicable if you select Forward to an extension in the Action field. This
field can be 3-20 digits in length.
Description
Type a description for this auto-attendant option. This field can be 0-63 alphanumeric
characters (A-Z, a-z, 0-9) and spaces. 0 means this field can be left blank.
OK Click OK to save your customized settings and exit this screen.
Cancel Click Cancel to exit this screen without saving.