The frequency of the sounds produced by a bottlenose dolphin ranges from 0.25 to 150 the highest form of intelligent communication KHz. The lower frequency vocalisations (ab 0.25 to 50 kHz) probably function mainly in social communication. Social signals have their most energy at frequencies less than 40kHz. Higher frequency clicks (40 to 150 kHz) probably are used primarily in echolocation.
TOSHIBA Telecoms Division Digital Business Telephone Systems DKT3000/2000-Series Digital Telephone User Guide October 2002
Toshiba Information Systems UK Ltd. Weybridge Business Park Addlestone Road, Weybridge Surrey KT15 2UL Tel: 01932 825069 Fax: 0870 2383776 www.telecoms.toshiba.co.uk Publication Information Toshiba Information Systems (UK) Ltd. reserves the right to change any of this information including, but not limited to, product characteristics and operating specifications, without prior notice.
Contents Introduction Organisation .................................................................................................................................. vii How to Use This Guide ................................................................................................................ viii Conventions ................................................................................................................................. viii Related Documents/Media ..............................
Contents Which Outgoing/Incoming Call Features Do I Have? ............................................................. 10 Making a Call ................................................................................................................................ 11 Hot Dialling .............................................................................................................................. 11 Spkr Button .......................................................................................
Contents Voluntary Account Codes (Verified/Non-Verified) ................................................................. 26 Automatic Busy Redial ................................................................................................................. 27 Automatic Callback ....................................................................................................................... 28 Background Music .......................................................................................
Contents All Call Page ............................................................................................................................. 48 Emergency Page ....................................................................................................................... 49 Privacy ........................................................................................................................................... 49 Redial ...............................................................
Contents Chapter 6 DADM/DSS Console DADM .......................................................................................................................................... 79 Buttons and LEDs .................................................................................................................... 80 DSS Console ................................................................................................................................. 81 DSS Buttons ................................
Contents vi Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Introduction This user guide describes how to use the 3000-series and 2000-series digital phones for Strata CTX systems. Also discussed are Digital Add-on Modules (DADMs) and the Direct Station Selection (DSS) Console. Organisation ♦ Chapter 1 – The Grand Tour provides an overview of the digitial telephones. ♦ Chapter 2 – The Basics covers the basic telephone features that you need to know. ♦ Chapter 3 – Advanced Operation includes an explanation of Soft Key operations.
How to Use This Guide Introduction How to Use This Guide This guide provides in-depth instructions for the DKT3000- and DKT2000-series digital telephones and their features. Most telephone users can use the “Strata CTX 3000/2000-series Digital Telephone Quick Reference Guide” instead of this guide. Conventions Conventions Description Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items.
Introduction Related Documents/Media Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page.
Related Documents/Media x Introduction Strata CTX DKT3000/2000-Series Digital Telephone October 2002
The Grand Tour 1 This chapter familiarises you with DKT3000-series and DKT2000-series digital speakerphones (model numbers appear on the bottom of your telephone).
DKT3000-series Telephones The Grand Tour LCD Display Handset Mode Page Scroll Feature LCD Control Buttons/ Soft Keys Red/Green LED Indicators Dial Pad Q Z Msg Spdial Mic Redial Spkr Cnf/Trn Flexible Buttons (also known as Programmable Buttons - PB) Vol Hold 5649 Fixed Buttons Microphone Location DKT3020-SD Telephone 2 Strata CTX DKT3000/2000-Series Digital Telephone October 2002
The Grand Tour DKT3000-series Telephones Fixed Buttons The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics. Flexible Buttons Your telephone can have 10, 14, or 20 Flexible Buttons (shown in the illustration on the previous page) that can be programmed to do many button functions, including: ♦ Line is used to access an outside line. ♦ Primary Extension is your extension button.
DKT2000/2500-series Telephones The Grand Tour ♦ Mode is generally used as a Soft Key. ♦ Pressing Page switches you from the Call Forward (CF) display to the User Name display. ♦ Pressing Scroll advances you through information. ♦ Feature will be used in the future.
The Grand Tour DKT2000/2500-series Telephones LCD Display Handset LCD Control Buttons/ Soft Keys Red/Green LED Indicators Dial Pad Flexible Buttons 5972 Fixed Buttons Microphone Location DKT2020-SD Telephone Fixed Buttons The fixed buttons on your telephone enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics.
DKT2000/2500-series Telephones The Grand Tour Flexible Buttons All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your CTX System Administrator for button assignments. Line Buttons You may have buttons designated as Line and/or Pooled Line Grp which enable you to directly access outside lines.
The Grand Tour DKT3500 Terminal Overview DKT3500 Terminal Overview ♦ DKT3524F-SD ♦ DKT3524F-S ♦ DKT3512F-SD ♦ DKT3512F-S The above models offer a different cosmetic styling but operate in much the same way as the DKT3000 series terminals.
DKT3500 Terminal Overview DKT3524F-S The Grand Tour DKT3524F-SD Key Differences The main differences between the 3000-series and the 3500-series terminals are: Number of Flexible Buttons DKT3500-Series DKT3000-Series 12 or 24 10 or 20 Number of One touch keys 10 0 Ringing LED indicator top right Yes No Button Assignments Flexible Buttons: These have the 10 light grey keys to the right hand side of the Flexible Buttons. The main use for these is access to speed Dial locations.
The Basics 2 This chapter shows you the basic operation of your DKT3000-series or DKT2000-series telephone. Important! The text in this chapter applies to both the DKT3000-series and DKT2000-series telephones, unless otherwise noted. Important - Read First Be sure to check with your CTX System Administrator and make sure you know which features are enabled on your system. Use the check boxes ❐ throughout this book to mark which features you have.
Important - Read First The Basics Which Outgoing/Incoming Call Features Do I Have? Check mark here which outgoing/incoming features you have on your system. 10 ❐ Automatic Line Selection (ALS): When making outgoing calls, you have ALS if when you lift the handset or press Spkr you hear dial tone and the Line Light Emitting Diode (LED) lights steady green. The LCD displays the station number and the seized outside line.
The Basics Making a Call Making a Call There are three ways to originate a call from your digital telephone: Hot Dialling 1. To make a call using Hot Dialling, dial the number. When you start to dial, the extension button, Spkr and Mic LEDs light. Digits display as they are dialled. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker. 2. When connected, you can continue speakerphone operation or lift the handset and continue the conversation. Spkr Button 1.
Answering a Call The Basics Answering a Call There are several ways to answer a call: Handset ➤ If your telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line. ➤ If not, press the button associated with the ringing line (flashing green LED). Speaker ➤ If your telephone is programmed for Ringing Line Preference, press Spkr and the telephone automatically answers the ringing line.
The Basics Message Waiting Message Waiting Use your Msg LED/button and LCD to see/retrieve message(s). An extension can receive up to four simultaneous Message Waiting indications and LCD messages. One message is reserved for the Message Center. Your telephone can be programmed to have up to four additional (flexible) Message Waiting buttons/ LEDs. Check with your CTX System Administrator to see if these buttons have been programmed on your telephone.
Microphone The Basics Turning On/Off Message Waiting LED on Another Extension If you call an extension and it’s busy or there is no answer, you can light that extension’s Message Waiting LED and enable that extension to call you back. 1. Dial an internal extension. You hear busy tone or there’s no answer. 2. Press Msg or 7. The Msg LED flashes red on the called telephone. At your telephone, the Msg LED lights steady red and the LCD shows the station number where you set a Message Waiting light. 3.
The Basics Call Transfer Call Transfer 1. While on a call, press Cnf/Trn. Your Line LED flashes green and you hear internal dial tone. 2. Dial the extension where the call will be transferred. You can remain on the line and announce the call or immediately “blind transfer” the call. During call transfer, you can connect all three parties by pressing your flashing extension button or Cnf/Trn. ♦ ♦ If you get voice mail, you can leave a message or hang up and let the transferred caller leave a message.
Conference Calls The Basics Conference Calls You can conference together up to eight parties (including your own) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions. The person who initiates the conference call is the Master. If, after the conference is established and the Master exits the conference, the first station to have been added to the conference becomes the Master.
The Basics Conference Calls Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call. ➤ To add Voice Mail to a conference call (performed by Conference Master) 1. Press Cnf/Trn to place the current call on Consultation Hold. 2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code.
Hold The Basics Hold 1. To place a call on hold, press Hold. Your LCD shows the line on hold. The held Line’s LED flashes green while appearances of the line at other stations flash red. ♦ ♦ ♦ To return to the held call, press the held Line button. If you do not return to the held call within a specified time, it rings back to your telephone. The call remains camped-on to your station indefinitely. If the held party hangs up, the call is released. 2. Repeat Step 1 to place additional lines on hold.
The Basics Volume Control Volume Control ➤ To adjust the handset volume ➤ Press the Vol ▲ to increase volume and Vol ▼ to decrease volume during the call. When you hang up, the volume returns to the default setting. ➤ To adjust the speaker volume for internal/external calls and background music 1. Press Spkr. 2. Press an extension button - you hear dial tone. 3. Press the Vol ▲ to increase volume and Vol ▼ to decrease volume. This volume setting applies to all calls until changed.
LCD Contrast Adjustments 20 The Basics Strata CTX DKT3000/2000-Series Digital Telephone October 2002
3 Advanced Operation This chapter gives you more details about your DKT3000-series or DKT2000-series telephone’s advanced functions. Using Your LCD If your telephone has an LCD, use this section to learn more about its functions. In its idle state, the LCD is a desk clock and calendar. When you are on an outside call, the call duration displays. A “+” on the LCD readout (shown at right) indicates there is more data to display. ➤ Press Scroll to advance through the information.
Soft Keys Advanced Operation Soft Keys When Soft Keys are on, they replace the functions on the Mode, Page, Scroll and Feature buttons below the LCD. (Feature is a future feature for DKT3000-series phones only.) The following table defines Soft Key Prompts. Table 1 Soft Key Prompts Soft Key Definition ABR Activates Automatic Busy Redial after dialling a busy outside telephone number. ACB Activates Automatic Callback after reaching a busy station, Exchange line, or Exchange Line group.
Advanced Operation Soft Keys Soft Key Example When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. Here’s an example of how Soft Keys work. 1. When an outside call is in progress, the LCD appears as shown on the right. ABR = Automatic Busy Redial CONF = Conference PAGE = Paging 00:01:01 Soft Key Prompts ABR CONF PGE Mode Page Scroll Feature LCD Control Buttons/Soft Keys 6060 2.
Advisory Messages Advanced Operation Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata CTX provides a number of stored messages, shown in the table below. Message numbers 5~9 can be defined by your CTX System Administrator. Msg No.
Advanced Operation Account Code Calls Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report.
Account Code Calls Advanced Operation Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option. If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not affect the call.
Advanced Operation Automatic Busy Redial Automatic Busy Redial After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals. The system repeats the redial until the destination is no longer busy. This feature may not be on some telephones on your system. Automatic Busy Redial is not attempted while your station is busy, but continues to time-out. The system inserts a pause (P) on your LCD before redialling the number.
Automatic Callback Advanced Operation Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle. Automatic Callback can also place you in queue for an available outside line, if you reach a line group in which all lines are busy. When a station or line becomes available, the system rings your telephone. Then when you answer, it automatically rings the intended destination.
Advanced Operation Background Music Background Music You can set background music over your telephone speaker or over external speakers. Up to 16 different music sources can be applied to the Strata CTX system: the first source is Quiet Tone, all others can be music or recorded information. ➤ To enable background music on your telephone speaker ➤ Press the BGM + n(#) + BGM, where n is the music sources 1~16 ...or press an extension button + #490 + n + # + Spkr, where n is the music source 1~16.
Call Forward Advanced Operation Call Forward System System Call Forward (which is set in Programming) automatically directs calls to a predefined location, such as Voice Mail. See your CTX System Administrator to determine which type of Call Forward you have, as well as the Call Forward location. Station Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone. Each extension can be independently set for a different Call Forward feature.
Advanced Operation Call Forward Call Forward Settings ♦ Call Forward All Calls – Forwards all calls immediately. ♦ Call Forward Busy/Do Not Disturb – Forwards calls immediately when your extension is busy or in Do Not Disturb (DND) mode. In Tone-first systems, if your (PDN) appears on more than one button on your telephone, Call Forward Busy forwards calls only when all (PDN) buttons are in use. In Voice-first systems, Call Forward Busy forwards all calls any time your telephone is in use.
Call Forward Advanced Operation Station Call Forward Procedures The following table contains Call Forward Button sequences. You can do a Call Forward function by, one, entering the button sequence as described, or two, by programming a Flexible Button to perform the sequence. See “Programming Feature Buttons” on page 67 for instructions on programming a Flexible Button. Some Call Forward features require a Pass Code entry. Use the following procedure to change your Pass Code.
Advanced Operation Table 2 Call Forward Call Forward Procedure Feature Button Sequence Call Forward Any Call - Internal and Incoming Line Calls: Forwards any call, whether an internal call or incoming line call. All Calls Extension (Ext.) button + #6011 (Tone) + Destination No. (Tone) Busy Ext. button + #6021 (Tone) + Dest. No. (Tone) No Answer Ext. button + #6031 (Tone) + Dest. No. (Tone) + Timer + # Busy No Answer Ext. button + #6041 + Dest. No. + Timer + # Cancel Ext.
Call History Table 2 Advanced Operation Call Forward Procedure (continued) Feature Button Sequence All Calls Ext. button + #6014 (Tone) + ext. no. + Pass Code + # (Tone) + Dest. No. (Tone) +# Busy Ext. button + #6024 (Tone) + ext. no. + Pass Code + # (Tone) + Dest. No. (Tone) +# No Answer Ext. button + #6034 (Tone) + ext. no. + Pass Code + # (Tone) + Dest. No. (Tone) + # + Timer + # Busy No Answer Ext. button + #6044 (Tone) + ext. no. + Pass Code + # (Tone) + Dest. No.
Advanced Operation Call Park Orbits Call Park Orbits The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid extension number within the system.
Call Pickup Advanced Operation ➤ To park a call 1. While on a call, press Park in Orbit ...or Cnf/Trn + #33. The LED flashes green (consultation-hold). 2. Specify the Park Orbit using one of the following: ♦ Press * and the system automatically selects a General Park Orbit between 7000~7019. The chosen orbit appears on the LCD. ♦ Enter a valid extension. ♦ Press # and the system automatically selects your extension as the orbit. 3. Hang up.
Advanced Operation Call Pickup Call Pickup This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types of calls occur at the same time, the pickup priority is station-to-station and then Page calls in the order of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively. ➤ To perform Call Pickup 1. Press an extension button. 2. Enter a code from the following table.
Call Waiting Advanced Operation Notes ♦ The Primary extension number is the directory number by which the telephone set is defined. Other, non-primary extension numbers may also appear on the telephone. By convention, the Primary extension number is assigned to the first button on a multi-button telephone. ♦ If more than one call is on hold, the call on the telephone’s lowest button number is picked up. ♦ Ringing calls are picked up over held calls as a priority.
Advanced Operation Direct Inward System Access (DISA) Direct Inward System Access (DISA) Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. See your CTX System Administrator for details. 1. From outside the system, dial the public telephone number assigned to DISA. The call will be answered and you will hear CTX dial tone.
Distinctive Ringing Advanced Operation Distinctive Ringing 1. Press #9876 to enter User Programming Mode. 2. Press a Line button. The Line LED is steady green. Note The INT key should be pressed. “External Call” will appear in the LCD display. Press the HOLD button to toggle between Internal and External setting. 3. Enter one of the following ten distnctive ring tones.
Advanced Operation Do Not Disturb ➤ To activate DND on your Primary extension ➤ Press Do Not Disturb or #6091 (hear Success Tone). The LED lights steady red and DND mode is activated for the entire station. ➤ To activate DND on a non-Primary extension ➤ Press the desired extension appearance and Do Not Disturb or #6091 (hear Success Tone). The LED lights steady red and DND mode is activated for that extension on your telephone. ➤ To deactivate DND ➤ Press Do Not Disturb or #6092 (hear Success Tone).
Door Lock(s) Advanced Operation Door Lock(s) Your telephone may have Unlock Door button(s). Each Unlock Door button is programmed to unlock a specific door. Check with your CTX System Administrator to find out the locations of your system’s door phones and record them below. Door Lock No. Location Door Lock No. 0 6 1 7 2 8 3 9 4 10 Location 5 ➤ To unlock a door ➤ Press the specific Unlock Door button or #12 + the Door Lock Number (see above table).
Advanced Operation Door Phone(s) Door Phone(s) Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area. LCD telephones display the door phone name ID when calls are made to or from door phones. The number of possible door phones varies by Strata CTX system, with up to 24 (01~24) as the maximum for larger systems.
Emergency Ringdown Advanced Operation ➤ To call/monitor a door phone 1. With the handset off-hook, press an extension button. You hear dial tone and the LED flashes green (in-use). 2. Press #15 (hear three tone bursts), then enter the door phone number (01~24, depending on system size). A two-way talk-path exists between your telephone and the door phone. The door phone will not ring. You can audibly monitor the area around the door phone. ➤ To call from a door phone 1.
Advanced Operation Off-hook Call Announce Off-hook Call Announce Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad. The destination telephone must be programmed to accept an OCA. The announcement may be delivered over the handset or the speaker. Handset OCA Announce can operate on any digital telephone.
Override Calls Advanced Operation Override Calls The available override features are: Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring.
Advanced Operation Override Calls Executive Override Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones. ➤ To perform Executive Override ➤ After reaching a busy station, press 3 ...or, if you have an LCD telephone, use the OVRD Soft Key. You enter a conference with the busy station and the party to whom he was talking.
Paging Advanced Operation Privacy Override This feature enables you to enter an established call on a line you share with another telephone. Up to two station users can enter an existing Exchange line-to-station call (i.e., up to three stations can be connected to an Exchange line). You can also use this feature if the station that is already connected to the Exchange line is in the Privacy Release mode.
Advanced Operation Privacy ➤ To make an All Call Page 1. With the handset off-hook, press All Call Page ...or extension + #30. This pages all telephones in the All Call Page Group but, depending on system programming, you may or may not page external speakers. 2. Make your announcement then hang up. ➤ To answer an All Call Page ➤ Lift the handset off-hook, press extension + #5#35. Emergency Page An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices.
Redial Advanced Operation ➤ To use Privacy Release ➤ While on an Exchange line call, press Privacy Release. The LED lights red. The outside line flashes at all appearances. When another station user enters the outside line call by pressing a common outside Line, the Privacy Release LED turns Off. To add a third station, press Privacy Release again; the process repeats. ➤ To set/cancel Privacy ➤ Press Privacy on Line to set privacy. The LED lights steady red.
Advanced Operation Speed Dial Making a Call Using Speed Dial There are three ways to begin a Speed Dial Call. 1. Dial * ...or press Spdial on a DKT3000-series telephone ...or press the Speed Dial feature key on any DKT. 2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.
Speed Dial Advanced Operation ➤ To store a Station Speed Dial Number using an Access Code 1. Dial #66. The display shows “SPEED DIAL” and you hear Entry Tone. 2. Dial the Station Speed Dial number (100~199). The LCD shows your digits and you hear Entry Tone. Note Selected telephones may have the ability to change System Speed Dial numbers. Follow this procedure but specify a System Speed Dial number (200~999) instead. 3. Enter the destination digits, then press #.
Advanced Operation Tone/Pulse Dialling The numbers are defined in Table 4: Table 4 Dial String Characters Entry Meaning 0~9 0~9 # End of Speed Dial Number when entering via access code (#66) Escape. “*” functions as an escape key indicating that the number immediately following represents something exceptional. When * is used as an escape character, it consumes one Speed Dial digit. Entering *7 to insert a seven-second pause would use two of 32 characters. * * (1 ~ 9) ** *# Pause (1~9) seconds.
Voice Mail - Direct Transfer Advanced Operation Voice Mail - Direct Transfer The Strata CTX enables you to transfer a call directly to a voice mailbox without first ringing that person’s telephone. ➤ To transfer a call directly to Voice Mail (VM) 1. While on a call, press Cnf/Trn. You hear feature dial tone. 2. Enter #407. You hear entry tone. 3. Enter the VM mailbox number (usually the same as the extension number), then press #. The call transfers immediately and your extension becomes idle.
Advanced Operation Table 6 Voice Mail Soft Keys Soft Keys for CTX Digital Telephones DKT 3014 SDL DKT 3010 SD DKT 3020 SD DKT 2010 SD DKT 2020 SD ACCEPT ADD Confirm automatic copy destination ADD ADD ADD DESTS ADD MBX Voice Mail Functions Create a Guest Mailbox Additional Destinations ADD ADD Add a mailbox to the list ALL MSGS Copy All Messages AM? AM APPEND APND Append recording AUTO COPY Set Automatic Msg Copy BACK UP Backup (rewind) BSY GRT REC Record Busy Greeting BUSY GREET
Voice Mail Soft Keys Table 6 Advanced Operation Soft Keys for CTX Digital Telephones (continued) DKT 3014 SDL DND DKT 3010 SD DKT 3020 SD DND DKT 2010 SD DKT 2020 SD DND Voice Mail Functions Change Do Not Disturb (On/Off) Enable/Disable: • Notification template (toggle) ENABLE/DISABLE • Automatic copy END TIME Set copy End Time FOLDERS FLDR FORWARD FWD New/Saved message folder FWD Forward the current message FUTURE DLVR Set Future Delivery, Future Delivery Review GO FORWARD Go forward (
Advanced Operation Table 6 Voice Mail Soft Keys Soft Keys for CTX Digital Telephones (continued) DKT 3014 SDL DKT 3010 SD DKT 3020 SD DKT 2010 SD DKT 2020 SD PREVIOUS Voice Mail Functions Play the Previous message PREV MENU PREV REC COMMENT COMM COMM Record a list Comment RECORD REC REC Record Return to previous menu REENTER REENTER NAM Re-enter automatic copy destination REDO REDO REPLAY Re-enter name or Exit Replay current message REPLY RPLY RPLY Reply to the current message R
Call Recording Table 6 Advanced Operation Soft Keys for CTX Digital Telephones (continued) DKT 3014 SDL DKT 3010 SD DKT 3020 SD SND THS FAX FAX1 SPCIAL SEND SPCL DKT 2010 SD DKT 2020 SD Voice Mail Functions Send Current Fax (to fax device) SPCL START TIME Special Delivery Options Set copy Start Time STOP STOP STOP URGENT MSGS USER OPTNS End recording Copy Urgent Messages OPTN YES OPTN Change User Options Resume playback Call Recording While on an active call, a station user can recor
Advanced Operation Call Recording ➤ To record a call 1. With a call in progress, press Record. If you are using the auto method, the Record LED flashes rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the in-use interval flash rate. You are now recording. Continue to Step 3. ...or if you are using the manual method, the Record LED flashes green rapidly. Continue to Step 2. 2.
Call Recording 60 Advanced Operation Strata CTX DKT3000/2000-Series Digital Telephone October 2002
4 DKT3014 LCD Features This chapter shows how to use the DKT3014-SDL (shown below) large screen directory display and individual name searches. Mode FRED S Page FEB 19 NO.
Directory and Speed Dial Listings DKT3014 LCD Features Directory and Speed Dial Listings The directory menu (idle state) is shown below. Mode Page Scrolling Directories Search by Initials FRED S FEB 19 NO.
DKT3014 LCD Features Directory and Speed Dial Listings System Speed Dial and Personal Speed Dial Using System Speed Dial and Personal Speed Dial is very similar to using Direct Station Selection, described above. 1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen. 2. To view the following pages, press the MORE Soft Key; press PREVIOUS to page back. 3. To select someone from the list, press the Soft Key next to their name.
Directory and Speed Dial Listings DKT3014 LCD Features If you entered “B,” all names beginning with “B” are listed. You can press the MORE Soft Keys to view adjacent pages. FRED J NO. 3371 B BAKER GBALL F BAWLER SBRETON l 3. To select someone from the list, press the Soft Key next to the name. The directory information displays. 4. Press the Soft Key next to the person or dept. you wish to call. The system calls and displays the directory information. PREVIOUSMORE EXITFIND FRED J 5.
DKT3014 LCD Features Directory and Speed Dial Listings Table 7 Dial Pad Alphanumeric Characters Press Dial Pad Buttons 1 2 3 4 5 6 7 8 9 0 Number of times to press the dial pad button 1 2 3 4 5 . : , 1 A B C ‘ 2 D E F ! 3 G H I & 4 J K L * 5 M N O # 6 P Q R S 7 T U V ? 8 W X Y Z 9 ( ) & / 0 ➤ To add a space or move one character to the right, press the RIGHT Soft Key. ➤ To backspace (delete previous character), press the LEFT Soft Key.
Directory and Speed Dial Listings 66 DKT3014 LCD Features Strata CTX DKT3000/2000-Series Digital Telephone October 2002
User Programming 5 User programming enables you to change your telephone’s layout/registration and other settings. With user programming you can re-define Flexible Buttons to perform other functions. ♦ Enter numbers in your personal Speed Dial list ♦ Program One Touch and Flexible Buttons ♦ Register Call Forward assignments for easy use (max.
Flexible Button Codes ♦ ♦ ♦ Note User Programming Call Forward – Users can set the Call Forward (CF) destination and CF-No Answer Timer for the CF buttons. One Touch – Users can set speed dial and custom feature access code sequences for One Touch buttons. Background Music – Users can select Quiet Tone or the music source (up to 15) that will play on their telephone’s speaker when they activate the BGM button.
User Programming Flexible Button Codes Setting/Changing a Flexible Button’s Function 1. Press #9876 to enter User Programming Mode. 2. Press Hold. 3. Press the Flexible Button to set or change. 4. Enter the Flexible Button Code (see Table 8), plus any optional parameters. 5. Press the same Flexible Button (flashing) to save the setting. “DATA PROGRAMMED” appears on your LCD.
One Touch Buttons User Programming One Touch Buttons One Touch buttons can be used for storing frequently used features or dialled numbers, such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). One-touch buttons can be preassigned to your telephone – your System Administrator can help you identify them. If you do not have a One Touch button, but you have an available Flexible button, you can convert the Flexible button to a One Touch button.
User Programming Table 9 One Touch Buttons Special Characters Entry Meaning *+ Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of the remaining digits in the string until it is pressed again. Multiple “stops” can be programmed into one string. * Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional pause escape sequences. For example, to insert a 17-second pause, enter *9*8.
Feature Codes User Programming Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. Table 10 Feature Access Codes Feature Feature Access Code Sequences Account Code Cnf/Trn + #46 + Account code digits Attendant Console 0 Automatic Busy Redial - On #441 Automatic Busy Redial - Off #442 Automatic Callback Cancel #431 Background Music Telephone Speaker On Ext. button + #490 + source number + # Telephone Speaker Off Ext.
User Programming Table 10 Feature Codes Feature Access Codes (continued) Feature Feature Access Code Sequences Call Forward Any Call - Set for Another Station All Call Ext. button + #6012 + ext. no. + Pass Code + # + Dest. No. + # Busy Ext. button + #6022 + ext. no. + Pass Code + # + Dest. No. + # No Answer # Busy No Answer # Cancel Ext. button + #6052 + ext. no. + Pass Code + # Ext. button + #6032 + ext. no. + Pass Code + # + Dest. No. + # + Timer + Ext. button + #6042 + ext. no.
Feature Codes Table 10 User Programming Feature Access Codes (continued) Feature Feature Access Code Sequences On hold - Remote Retrieve Ext. button + #5#72 + Remote Ext. No. On hold - Outside line Retrieve Ext. button + #5#73 + Line on hold On hold - Directed Extension Retrieve Ext. button + #5#74 + Ext. No. on hold Incoming - Any External Call Conferencing - Three Way Ext.
User Programming Table 10 Feature Codes Feature Access Codes (continued) Feature Feature Access Code Sequences Messaging - Advisory Advisory Message - Activation #411 + Message No. Advisory Message - Cancellation #412 Network Access Code (Private Network) 8 + Private Network No.
Feature Codes Table 10 User Programming Feature Access Codes (continued) Feature Speed Dial Register Station (00~99) System Feature Access Code Sequences #66 *1 + Index Number (00~99) *2 + Index Number (000~099) *3 + Index Number (100~199) *4 + Index Number (200~299) *5 + Index Number (300~399) *6 + Index Number (400~499) *7 + Index Number (500~599) *8 + Index Number (600~699) *9 + Index Number (700~799) Start Application #18 Substitution of Dial “#” 440 Substitution of Dial “*” 441 Travelling
User Programming LED Indicator Details LED Indicator Details Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Table 11).
LED Indicator Details 78 User Programming Strata CTX DKT3000/2000-Series Digital Telephone October 2002
DADM/DSS Console 6 This chapter provides an overview of the following two optional units and describes the features, buttons and associated LEDs. There’s a 3000-series and 2000-series model for each of these units. ♦ Digital Add-on Module (DADM) – adds 20 line/feature buttons to digital telephones. Up to two DADMs can be connected to a telephone. ♦ Direct Station Selection (DSS) Console – adds 60 line/feature buttons to a digital telephone.
DADM DADM/DSS Console Buttons and LEDs The buttons can be programmed for Direct Station Selection (DSS), outside line access, and Station or System Speed Dial. Directory Numbers or other functions cannot be assigned to DADMs. ♦ ♦ ♦ A station or line shows steady red when in use by others; green when in use by the DADM. A DSS LED will flash red while making a call and turn intermittently green once connected. An outside Line LED is green when the outside line is in use by the DADM console user.
DADM/DSS Console DSS Console DSS Console The Direct Station Selection (DSS) console operates alongside of a digital telephone to provide 60 additional buttons. The 3000-series telephone requires a 3000-series DSS; the 2000-series telephone requires a 2000-series DSS. An example of the DDSS3060 is shown right. The DDSS2060 (not shown) looks similar and has the same button/LED functions. The buttons can be programmed as DSS, outside Line, All Call Page, Night Transfer, and Station or System Speed Dial.
DSS Console DADM/DSS Console Calling a Station ➤ To call a station’s extension from either a DSS console or a DADM, press the DSS associated with the station. A station call with a DSS button can be made on-hook or off-hook, and with Voice First or Tone signalling. After pressing the button, treat the call like any other station call made from a digital telephone. DSS LEDs indicate whether the associated station is idle or busy.
DADM/DSS Console DSS Console Call Transfer with Camp-on You can transfer a call to a busy station from either a DSS console or an DADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red. ➤ To transfer call to a busy station 1. Press DSS corresponding to the busy station to be called. You may hear a busy tone. The original caller is placed automatically on hold.
DSS Console DADM/DSS Console Paging You can make an announcement page to a group of telephone speakers selected in system programming with All Call Page on the DSS console. SD (if programmed) on either the DSS console or the DADM can be used for page announcements. See “All Call Page” on page 48.
Centrex Application A Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system. Your telephone may have access to one or more of the enhanced Centrex features listed below: Flexible Directory Numbering A station’s extension can be three or four digits. It is, therefore, possible to match a station’s extension and Centrex line extension number. Dial the entire station number when indicated.
Ringing Repeat Centrex Application Ringing Repeat The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone, enabling you to answer appropriately for either outside, inside or callback calls. Delayed Ringing Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing.
B Button Labels All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your CTX System Administrator for button assignments. The button labels in Table 12 are for the Programmable Buttons on your telephone. Programmable buttons are the unmarked buttons on your keystrip.
Delayed Ringing Table 12 Button Labels Feature Button Definitions (continued) Button Definitions Call Frwd No Answer Call Forward-No Answer – Press to forward calls to another station or voice mail device when your station is not answered after 8~60 seconds (set at your station). Call Frwd External Call Forward-External – Press to forward Private or DDI line calls to an external or internal telephone number.
Button Labels Table 12 Delayed Ringing Feature Button Definitions (continued) Button Definitions Record Record to Voice Mail – Press to record current conversation to voice mailbox. Release and Ans Release and Answer – Press to disconnect or complete the transfer the current outside or extension call and automatically answer the new incoming outside or extension call.
Delayed Ringing 90 Button Labels Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Notes to Users Step 1: Safety Approval Toshiba Information System (U.K.) Ltd declare that the Strata CTX complies with the EEC’s LVD directive, (Directive No. 73/23/EEC). The product has been assessed and found to comply with EN60950:2000. The notes listed below form part of the products compliance with the aforementioned European Norm. IMPORTANT SAFETY NOTES 1-1. 1-2. Both systems must have an earth connection and must be hardwired to a main distribution point. The main cabinet must be earthed.
Safety Approval Notes to Users Table A-1(continued) Type of Circuit (EN60950 Classification) Port Description For connection of Voice Mail and Call Logging Equipment. RS232 ports. For connection of approved 2 wire devices. For connection of approved 2 wire devices. SELV BSIS1A TNV3 TNV3 RSTU1F RSTU3F/ASTU1F PCOU2F/PCOUS2F For connection to PTO provided Loop Calling Unguarded RCOU/RCOS/ Clear exchange lines. RCOUS 2 Cct ISDN2, (TBR3), Basic Rate I/F. For connection to euroRBSU2A ISDN services.
Notes to Users EU Compliance Any peripheral apparatus connected to the above ports must have the same EN60950 classification. ie. ♦ SELV ports must only be connected to SELV type ports. ♦ TNV ports must only be connected to TNV type ports. 1-3.
EU Compliance Notes to Users The notes listed below form part of the products’ compliance with the aforementioned European Norm. To ensure EU compliance the system must installed in accordance with the instructions in the “Installation and Maintenance” manual. In order to maintain compliance any shielded cables supplied and/or ferrite suppression cores must be used.
Notes to Users Type Approval Step 3: Type Approval Toshiba Information Systems (UK), Ltd, (TIU), hereby declares that the Strata CTX product complies with the requirements of the EC Directive 1999/5/EC, (aka Radio & Telecommunications Terminal Equipment directive). A manufacture’s Declaration under this Directive allows connection to the relevant Public Network Services and the right to place the Product on the market.
Network Planning Information Notes to Users Step 4: Network Planning Information 4-1. Strata CTX Tone Plan. Table A-3 below lists the characteristics of the tones and signals used in Strata CTX. Table A-3 Tones/ Signal to: Exchange Line Frequency Cadence Call on Hold Music On Hold 1209Hz N/A 0.12 ON 2s Off Internaql Hold Tone 1. 500/640Hz 2. 1240/1560Hz 1s On 3s Off OR 1sOn 1s Off I/C PSTN call Opt.1 & 2. 1s On 3s Off OR 1sOn 1s Off I/C PSTN call Opt.3 & 4. 3.
Notes to Users Network Planning Information Table A-3(continued) Tones/ Signal to: 2 Wire extns Internal general Frequency Cadence Meaning 1. 20Hz 0.4s On 0.2s Off 0.4s On 3s Off Ringing Signal Internal 2. 20Hz 1s On 3s Off Ringing Signal Internal 3. DTMF A 80 or 160mS Voice Mail Answer 4. DTMF D 80 or 160mS Voice Mail Disconnect 5. DTMF B 80 or 160mS Voice Mail Recall 6. MWI Signal 0.9 ON/0.1s Off Message Waiting Signal 7. 20Hz 1s On 1 S Off Recall Ringing Signal 8.
Network Planning Information 4-2. Notes to Users System Port to Port losses. Table A-4 below lists the various “typical” transmission gains/losses when inter-connecting the various port types. Table A-4 System Port Type PCOU2F/RCOU RPTU1F/2F RBSU2A PEMU2F/REMU PACU2F/PACU3F RSTU3F/ASTU RCOU3R/ PCOU2F to fm 3.7 3.7 1.9 1.8 1.9 1.8 3.1 3.2 -0.7 -1.5 -0.5 -1.0 RBSU2A to 1.8 0 0 1.3 -3.4 -2.4 fm 1.9 0 0 1.3 -2.5 -2.8 RPTU1F/ RPTU2F to fm 1.8 1.9 0 0 0 0 1.3 1.3 -3.4 -2.5 -2.4 -2.
Index A abandoned call numbers (see Call History) 34 about this book conventions viii how to use this guide viii organisation vii related documents ix access codes 69, 72 account codes 25, 69, 72 calls 25 forced 25 verified/non-verified 25 add-on module⁄ DSS console 79 advisory messaging 75 alert signalling 27 all call page 48 alphanumeric entry 64 ANI 34 answering calls 11 attendant console 72 automatic busy redial 69, 72 callback 28 callback cancel 69, 72 hold 18 line selection 10 Strata CTX DKT3000/200
Index call hold 18 call park 73 orbits 35 call pickup 36, 69, 73 call recording 58 call transfer 15 call waiting 38 caller ID 34 centrex application 85 feature buttons 85 change pass code 32 conference calls 16, 74 hold 18 voice mail 17 D DADM 79 delayed ringing 86 dial pad 64 digital add-on module (DADM) 79 direct inward system access (see DISA) direct station selection 62 buttons 39 directories 64 DISA security code 74 distinctive ringing 40 DKT2000-series telephones 4 DKT3000-series telephones 1 do not
Index hold 18 hot dialling 10 Mic button 14 microphone cut-off 45 Msg button/LED 13 I N H indicators LED 77 internal directory 63 ISDN buttons 53, 89 names (entering) 64 network access 75 night ring answer 75 night transfer button 84 L O language changes 74 language code 44 LCD (large screen) 61 3000-series buttons 3, 6 contrast 19 LCR dialling out 74 LED indicators 77 line access 9 automatic selection 10 buttons 9 ringing preference 10 M message waiting 13, 74 message waiting light on another te
Index privacy 49 override 48 private network access 75 programming buttons 69 R redial 15 repeat last number dialled 75 ringing distinctive settings 40 line preference 10 ringing repeat 86 S signalling tone 10 voice first 10 soft keys 22, 23 2000-phone location 6 3000-phone location 3 DKT3014 LCD 62, 63 Stratagy voice mail 54 speakerphone 12 speed dial 50, 70 access codes 69, 76 personal 63, 71 system 63 speed dial (DADM or DSS) 83 start application 76 switch dialling 10 system speed dial 63 IN-4 T ton
