MODEL RL5000 SERIES AUTOMATED TELLER MACHINE USER MANUAL VERSION 3.0 TDN 07100-00018C 02/2005 CORPORATE HEADQUARTERS: 522 E. Railroad Street Long Beach, MS 39560 Phone: (228) 868-1317 Fax: (228) 868-0437 COPYRIGHT NOTICE © 2003-2005 Delaware Capital Formation, Inc. All Rights Reserved. TRITON, TRITON WHERE MONEY COMES FROM, TRITON WAVES, DOVER and DOVER logo are registered trademarks of Delaware Capital Formation, Inc., a wholly-owned subsidiary of Dover Corporation.
MODEL RL5000 SERIES USER MANUAL DISCLAIMER The manufacturer of the Automated Teller Machine (ATM) product(s) described herein makes no representations or warranties, either expressed or implied, by or with respect to anything in this manual, and shall not be liable for any implied warranties of fitness for a particular purpose or for any indirect, special, or consequential damages.
MODEL RL5000 SERIES USER MANUAL Notification of Changes in Telephone Company Equipment: The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advanced notice in order for you to make necessary modifications to maintain uninterrupted service.
MODEL RL5000 SERIES USER MANUAL Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier.
MODEL RL5000 SERIES USER MANUAL Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.
MODEL RL5000 SERIES USER MANUAL Note: This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
MODEL RL5000 SERIES USER MANUAL Notices Copyright © Delaware Capital Formation, Inc., 2003. All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, Inc. The information in this publication has been carefully checked and is believed to be accurate. However, Triton Systems of Delaware, Inc.
MODEL RL5000 SERIES USER MANUAL Warranty Statement Manufacturer warrants that the products delivered to a distributor will perform in accordance with the Manufacturer’s published specifications for thirteen months from date of shipment in Long Beach, MS. Manufacturer’s warranty shall not apply to any damage resulting from abuse, negligence, accident, or to any loss or damage to the products while in transit.
MODEL RL5000 SERIES USER MANUAL In the event that a final injunction shall be obtained against the Distributor’s use of the goods or any of their parts by reason of infringement of a patent or other intellectual property right or if in Manufacturer’s opinion the goods are likely to become the subject of a claim of infringement of a patent or other intellectual property right, Manufacturer will, at its option and at its expense, either procure for the Distributor the right to continue using the goods, replac
MODEL RL5000 SERIES USER MANUAL Waiver Ineffective No claim or right arising out of or relating to a breach of these terms and conditions can be discharged in whole or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by consideration and is in writing signed by the aggrieved party.
MODEL RL5000 SERIES USER MANUAL Limited Warranty covers normal use.
MODEL RL5000 SERIES USER MANUAL • If possible, call the shipping company before the driver leaves your delivery site. Make note of the damage on the “receipt of delivery” paperwork. If this is not possible, call them as soon as possible to report the damage. • Take photographs of the damaged packaging prior to opening the boxes. If this is not possible, make note of key points, such as whether the equipment is on a pallet, if the banding is intact, how the boxes are damaged, etc.
MODEL RL5000 SERIES USER MANUAL Triton’s Technical Services Department The primary purpose of the Technical Services department is to provide assistance to customers in the operation, trouble shooting, and repair of equipment manufactured by Triton. A toll-free phone number (1-800-259-6672) is provided for convenience. The Technical Services department operates to serve our customers. The staff is trained to follow our policies and procedures to ensure fair and uniform treatment of all our customers.
MODEL RL5000 SERIES USER MANUAL Questions on Operation of Equipment Technical support is available to owners of Triton equipment and to qualified service personnel. When calling for help with the configuration or operation of a Triton product, the caller must provide either positive identification as a service technician or the serial number of a Triton terminal. Technical support is provided during normal business hours for the life of the product.
MODEL RL5000 SERIES USER MANUAL Contents SECTION 1 - INTRODUCTION ........................................................ 1 WHAT’S IN THIS MANUAL ................................................................................ 2 RL5000 SERIES MODELS .................................................................................. 2 CLASS OF SERVICE (BUSINESS-VS-LEVEL1) .......................................................... 2 COMPUTER SYSTEM ............................................................
MODEL RL5000 SERIES USER MANUAL Contents NOTE CONDITION ............................................................................................. 32 PREPARING NOTES ........................................................................................... 33 SDD DISPENSER ............................................................................................. 34 REPLENISHING CASSETTES ................................................................................
MODEL RL5000 SERIES USER MANUAL Contents DIAGNOSTICS ................................................................................................. 66 INTRODUCTION ................................................................................................. 67 DIAGNOSTICS MENU ........................................................................................ 67 TERMINAL STATUS FUNCTIONS ...........................................................................
MODEL RL5000 SERIES USER MANUAL Contents COUPONS / MESSAGES ..................................................................................... 103 INTRODUCTION ................................................................................................. 103 COUPON FUNCTIONS ........................................................................................ 105 COUPON TYPES ........................................................................................ 106 PROMPT / MINIMUM LEVEL .......
MODEL RL5000 SERIES USER MANUAL Contents APPENDIX B - ADS GRAPHICS ..................................................... B-1 ADS GRAPHICS ................................................................................................ B-2 ADD NEW ..................................................................................................... B-3 DELETE ......................................................................................................... B-6 EDIT ....................................
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SECTION 1 INTRODUCTION 1
MODEL RL5000 SERIES USER MANUAL What’s in This Manual This manual describes the operating features of the RL5000-series ATM family. The setup and operating procedures given in this manual are generally applicable to any RL5000-series ATM. If your ATM does not have the ability to perform some of the features described in this manual, it is because your processor does not support the feature or the dispenser was purchased without that particular option.
INTRODUCTION Feature Highlights Important features of the RL5000 family are highlighted in the following list: Highly reliable, state-of-the-art PC platform design. Modular architecture eases troubleshooting and servicing. Easy to install and configure by software. Supports Dial-up, TCP/IP, VSAT, Radio Pad, or Lease Line communications. Supports remote setup, configuration, and monitoring via Triton Connect™.
MODEL RL5000 SERIES USER MANUAL RL5000 with low topper RL5000 with high topper Standard Features Standard features of the RL5000 ATM are summarized in the following paragraphs. Access and Transaction Security Password-Controlled Access. Access to the ATM’s Management Functions is protected by a password-based access scheme. The ATM provides a “Master” password level of access and a flexible system of “User-level” passwords.
INTRODUCTION Multimedia Interface (Audio/Video) The ATM’s LCD screen can display text and graphical content in a wide range of colors, providing an interesting and dynamic experience to the customer. In addition, graphic can be printed on receipts. Supported multimedia features include: Text Effects, Ad Screens, Receipt Graphics, and Audio Output. Text Effects Various special effects such as scrolling, blinking, or fading can be applied to text messages that appear on the LCD screen.
MODEL RL5000 SERIES USER MANUAL Remote Monitoring and Management The RL5000 provides support for remote monitoring and management via the optional Triton Connect software package. Triton Connect is PC (Personal Computer) based software that enables you to perform a wide range of monitoring and control functions from the convenience of a central location.
INTRODUCTION Communications The RL5000 ATM supports communication with the transaction processor using a variety of communications technologies. These include Dial-Up, VSAT, RadioPad, DataPak and Client-Server(Ethernet). Dial-Up This method uses PSTN (the standard telephone system) for communications. Because your PC is a digital device, while the PSTN is primarily an analog medium, an internal modem is used to access the PSTN network in order to contact the processor and process transactions.
MODEL RL5000 SERIES USER MANUAL Close Management A suite of close functions are provided to facilitate daily balancing of the ATM’s internal record of transaction activity with the processor’s transaction records. Day Close The Day Close is normally completed as the final step in the daily balancing process, and is used to clear the totals and switch to the next business day. This function prints a report summarizing all of the activity recorded by the ATM since the last Day Close was completed.
INTRODUCTION Normally, journal data is printed by the unit’s receipt printer, but with the optional Triton Connect software package the information can be sent to a remote PC for storage and subsequent analysis. Journal data can also be locally archived using the ATM’s internal memory. Even after old journal records have been printed to the receipt printer, uploaded to Triton Connect, or locally archived, they can still be read and printed again.
MODEL RL5000 SERIES USER MANUAL FT5000 Fe ature s and Spe cifications Compute r Sys te m Standard Optional Processor 300 MHz Intel PXA255 (XScale) 520 MHz PXA255 (Q 4, 2003) Memory (BIO S and Program) 32 Mbytes 128 Mbytes Memory (RAM) 64 Mbytes 256 Mbytes Solid State Storage N one required 1 Gbyte (Max) Hard Drive N one required 5 Gbytes (Max) Serial Ports 4 used, 1 for expansion USB 1.
INTRODUCTION R L5000 Fe ature s and Spe cifications Printe r Standard Optional Paper Size 80 mm Print Resolution 8 Dots / mm Print Area 72 mm wide Print Speed 75 mm / sec Print Capability Text, graphics, bar codes Any Windows image (B/W only) Card R e ade r Standard Optional Interface RS- 232C USB Track Configuration Track 1 and 2 Track 1, 2 and 3 Track 2 and 3 EMV Level 1 compliant Smart Card Insertion Method Dip Motorized D is pe ns e r Standard Optional SDD 1800 notes TDM- 1
MODEL RL5000 SERIES USER MANUAL R L5000 Fe ature s and Spe cifications M is ce llane ous Standard Documentation C o mp le te "He lp " file s fo r M a na ge me nt Functions (built in) Vandalism Resistant 6 mm tempered glass screen over LC D Vault Design UL 291 Business Hour Serviceability Modular design Mean time to repair <5 minutes Vault Lock Electronic C ombo - Gard 33 Media Lead through Indicators 3 L E D b a r s fo r c a r d r e a d e r, p r int e r, dispenser Communications Standard Dia
SECTION 2 BASIC OPERATION 13
MODEL RL5000 SERIES USER MANUAL Introduction This chapter describes the basic operation of the terminal. The following topics are covered: 1. Control Panel Layout. Describes the layout of the terminal’s control panel. 2. Keypad Operation. Describes the use of the alphanumeric keypads. 3. Menu-Based Operation. This section gives a general overview of the terminal display interface. 4. Accessing Management Functions.
BASIC OPERATION Keypad Operation See Figure 2-2 and Table 2-1. The main keypad consists of 10 alphanumeric keys, two arrow keys and four large control keys, all located in a 16-key group beneath the LCD display. The table lists the keys and their functions. 1 2 3 QZ ABC DEF 4 5 6 GHI JKL MNO 7 8 9 PRS TUV WXY ENTER CLEAR CANCEL 0 CTRL Key Fig. 2-2.
MODEL RL5000 SERIES USER MANUAL ON-SCREEN KEYPAD OPERATION To enter text characters into the dialog boxes that are displayed by the Management Functions, press the F8 key to display the screen keyboard. Use the keys described below to navigate and enter required data. (see Figure 2-3) • The arrow keys (left and right), the 8 key (Up), and the 0 key (Down) navigate the keyboard. • • • • • • Press the ENTER key to select the highlighted key entry.
BASIC OPERATION Menu-Based Operation The terminal operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the screen keys located to the left and right of the display. For the purpose of security, many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending on the function being performed.
MODEL RL5000 SERIES USER MANUAL Accessing Management Functions 1. At the Customer screen (Figure 2-6), press and hold down the key; while holding down the key, press the <1> key. Release both keys. The password entry prompt appears. (Figure 2-7) 2. At the password entry screen, enter the Master or Users password. Fig. 2-7. Password entry dialog. Fig. 2-6. Customer screen. To access Management Functions, you must enter an appropriate password in the dialog box that appears.
BASIC OPERATION DEFAULT MASTER PASSWORD The default Master user ID is “00” and the password is “1234”. To enter Management Functions as the Master user, enter “001234” and press “Enter”. Change the Master password immediately to prevent unauthorized access to the ATM! See Configuration Manual for procedures on changing the Master password and other password Management procedures. Once you have entered the Management Functions menu, you may perform any of the functions allowed by the type of password used.
MODEL RL5000 SERIES USER MANUAL Voice-Enabled Transactions The terminal provides voice feedback via an integrated output jack, enabling sightimpaired users to plug in a set of headphones and receive spoken instructions to assist them in using the ATM. Figure 2-9, headphone jack location, shows the location of the headhone jack on the RL5000. Fig. 2-9. Headphone jack location. Raised symbols helps a user locate the headphone jack.
SECTION 3 INITIAL SETUP 21
MODEL RL5000 SERIES USER MANUAL Parameter Categories There are a number of setup parameters that must be configured when an ATM is installed. Generally speaking, these parameters can be grouped into the following major categories. Communications Languages Security Messages Surcharging Ad Screens Currency Settings Date/Time Settings Cassette Setup Status Monitoring Transactions Close Receipts User Interface Coupons Options Each area consists of one or more individual parameters.
INITIAL SETUP Parameter Importance Levels Critical The parameters with this importance level are primarily those that represent the minimum number of parameters that must be correctly configured in order to process transactions. In addition, because of the importance of protecting access to the ATM Management Functions, the access password parameters are also included in this category. The primary parameters in this category include various communications and security (including access password) parameters.
MODEL RL5000 SERIES USER MANUAL Setup Parameters Table 3-1, Significance Levels, correlates each Management Functions area to the significance levels of parameters in that area. NOTE: The significance level of individual parameters as described in this manual is provided as a general guide to assist you in understanding and prioritizing the setup requirements of your ATM.
INITIAL SETUP TABLE 3-1 MANAGEMENT FUNCTIONS AREA 1 LANGUAGE 2 SYSTEM PARAMETERS 3 COUPONS 4 MESSAGES 5 GENERAL PARAMETERS 6 ADS/GRAPHICS 7 OPTIONAL SCREENS 8 OPTIONAL SCREEN BUTTONS 9 COMMUNICATION SIGNIFICANCE LEVELS CRITICAL REQUIRED IMPORTANT USER-DEFINED X X X X X X X X X X X X X X X 10 DIAGNOSTICS X 11 PASSWORD MAINTENANCE X 12 KEY MANAGEMENT X 13 CASSETTE PARAMETERS X X X X 14 CLOSE FUNCTIONS X 15 WITHDRAWAL AMOUNTS X X 16 NOTE CONFIGURATION X
MODEL RL5000 SERIES USER MANUAL TABLE 3-2 - CRITICAL SETUP PARAMETERS SD D TDM-100 NMD-50 MANAGEMENT FUNCTIONS AREA FUNCTION OPTION PARAMETER NAME FACTORY DEFAULT 1 X X X DIAGNOSTICS MODEM CONFIGURE MODEM * 2 X X X PASSWORD MAINTENANCE CHANGE USER PASWORD 001234 3 X X X PASSWORD MAINTENANCE MODIFY USER ACCESS * 4 X X X PASSWORD MAINTENANCE ADD USER N/A 5 X X X PASSWORD MAINTENANCE REMOVE USER N/A 6 X X X SYSTEM PARAMETERS SELECT SCREEN FILE * 7 X X X TER
INITIAL SETUP TABLE 3-3 - REQUIRED SETUP PARAMETERS SD D TDM-100 NMD-50 MANAGEMENT FUNCTIONS AREA FUNCTION OPTION PARAMETER NAME FACTORY DEFAULT 1 X X X TERMINAL CLOSE FUNCTIONS CASSETTE CLOSE CASSETTE QUANTITY 0 2 X X X TERMINAL CONFIGURATION GENERAL PARAMETERS DEFAULT TRANSACTION TYPE * 3 X X X TERMINAL CONFIGURATION GENERAL PARAMETERS DEFAULT ACCOUNT TYPE * 4 X X X TERMINAL CONFIGURATION TERMINAL MESSAGES SURCHARGE OWNER * 5 X X X TERMINAL CONFIGURATION CASSE
MODEL RL5000 SERIES USER MANUAL TABLE 3-4 - IMPORTANT SETUP PARAMETERS SD D TDM-100 NMD-50 MANAGEMENT FUNCTIONS AREA FUNCTION OPTION 1 X X X TERMINAL CLOSE FUNCTIONS SCHEDULE CLOSE DISABLED 2 X X X TERMINAL CLOSE FUNCTIONS SEND TERMINAL TOTALS DISABLED 3 X X X DIAGNOSTICS CONFIGURE PRINTER * 4 X X X SYSTEM PARAMETERS DATE AND TIME 5 X X X SYSTEM PARAMETERS REGIONAL SETTINGS 6 X X X TERMINAL CONFIGURATION GENERAL PARAMETERS STATUS MONITORING DISABLED 7 X X X
INITIAL SETUP TABLE 3-5 - USER-DEFINED SETUP PARAMETERS SD D TDM-100 NMD-50 MANAGEMENT FUNCTIONS AREAS FUNCTION OPTION 1 X X X LANGUAGE ENGLISH/FRENCH/SPANISH * 2 X X X SYSTEM PARAMETERS VOLUME * 3 X X X SYSTEM PARAMETERS SCHEDULE REBOOT ENABLE/DISABLE TIME SET/DAY SELECT * 4 X X X TERMINAL CONFIGURATION GENERAL PARAMETERS DEFAULT LANGUAGE (CUSTOMER SCREENS) * 5 X X X TERMINAL CONFIGURATION COUPONS COUPON * 6 X X X TERMINAL CONFIGURATION COUPONS PROMPT * 7
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SECTION 4 CURRENCY HANDLING 31
MODEL RL5000 SERIES USER MANUAL Introduction The purpose of this section of the manual is to describe the procedures for: (1) removing and replacing note cassettes, (2) loading cassettes, and (3) removing and replacing the reject notes (as applicable). Information conrcerning note handling and quality issues are explained where appropriate. Dispensing Mechanisms The RL5000-series ATM use a variety of dispensing mechanisms.
CURRENCYHANDLING New or Uncirculated Note Defects **CAUTION** DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE! Doing so could cause more rejects and/or currency jams. Note Condition • All the conditions listed for used notes. • Excessive bowing due to conditions of packing and storing. • New or uncirculated currency must be “burst” and fully separated prior to loading into cassettes. If possible, store currency at room temperature for at least eight hours before dispensing from the cassettes.
MODEL RL5000 SERIES USER MANUAL 4. SDD Dispenser Replenishing Cassettes 1. Open the ATM security container via the enclosure lock on the front of the unit. The combination lock must then be opened to gain access to the security container. 2. To remove the cassette, grasp the handle on the front of the dispensing mechanism with one hand while holding the mechanism in place with the other hand and pull sharply. Do not allow the cassette to swing freely when it is pulled out.
CURRENCYHANDLING 6. Pull the packer plate to the rear of the cassette (away from the shutter) until it locks to the white packer plate latch. It will be necessary to push down on the packer plate latch to lock the packer plate in place. The packer plate will be held in this position until the lid is closed or the latch is released by pushing it down. Be careful not to release the packer plate onto your fingers. 7. Place the currency into the cassette.
MODEL RL5000 SERIES USER MANUAL 10. Verify that the cassette is primed. Be certain the green indicator is showing in the window below the key! Install the cassette into the Cash Dispenser by placing the cassette guides on the dispensers’ rails and firmly pushing the cassette in until it locks in place. 11. Close and lock the security container. Place old notes together. • Common notes Simply place the prepared bundles in the tray. 8. Installing cassette. Make sure the note pile is as even as possible.
CURRENCYHANDLING and reject cassettes can be accessed from the front. Release the locking pin and move the mounting latform back and forth slightly to ensure the pin snaps back into place, locking the mounting platform into the service position. TDM-100/150/200/250 Dispensers Removing the Currency Cassette 1. Ensure the terminal is not in use before removing the note cassette! Removing the note cassette while the machine is in operation (processing customer transactions, performing close operations, etc.
MODEL RL5000 SERIES USER MANUAL Loading the Currency Cassette 1. Unlock the cassette and open the cassette lid using the supplied key. Move the pusher plate to the rear of the cassette (toward the handle). Pull the packer back. Some cassettes allow the pusher-plate to be latched in position using the key-lock. (Insert) Note: The pusher plate action will depend on the type of cassette in use. Some cassettes require you to maintain pressure on the pusher plate as needed while loading notes.
CURRENCYHANDLING • Cupped bundle To avoid dispensing problems caused by cupped bundles, turn all the bundles with the cupped side towards the dispense opening of the note cassette (opposite end from the handle). Dispense opening. Place old notes together. • Simply place the prepared bundles in the cassette. Turn cupped sides toward dispense opening. • Mixed (Slanting and Cupped) bundles Separate the mixed currency into neat bundles of 100-200 notes of each type.
MODEL RL5000 SERIES USER MANUAL 5. Close and lock the cassette. Remove the key. Slide the cassette back into its compartment in the dispensing mechanism. Make sure the cassette is fully inserted! You will feel the cassette latch securely into the snap catches. 3. Remove any notes in the reject compartment. 4. Close and lock the reject tray. Remove the key. Slide the cassette back into its compartment in the dispensing mechanism.
CURRENCYHANDLING Continue to support the bottom of the cassette to keep it level as you place it on a table or other flat surface. NMD-50 Dispenser Removing Note Cassettes 1. 2. 3. Opening Note Cassettes UNLOCK the cassettes, using the Cassette Close procedure in Section 5, Management Functions. Open the outer fascia panel of the security container using the key lock on the front of the panel.
MODEL RL5000 SERIES USER MANUAL Loading Note Cassettes Follow these steps to load the cassette with notes. When loaded, the notes must lean evenly against the packer plate. IMPORTANT: The shape of some notes may be affected by conditions of storage or bundling, preventing them from forming neat even piles. If not corrected, such conditions may cause notes to be rejected by the dispensing mechanism.
CURRENCYHANDLING Installing Note Cassettes Once the cassettes have been loaded with currency, replace them using the reverse of the steps used to remove the cassettes from the mechanism. Slide each note cassette into its slot in the mechanism. Make sure each cassette is fully inserted. Once all cassettes have been filled and reinserted, follow the remaining prompts for the Cassette Close procedures.
MODEL RL5000 SERIES USER MANUAL Remove the vault seal (if applicable). Turn the small handle on the front counterclockwise and lift the lid. Release the handle. Collect the rejected notes. IMPORTANT! If you remove the reject vault with power applied, the terminal will sense this and automatically reset the rejected note count to ZERO. Therefore, to ensure an accurate rejected note count NEVER REMOVE THE REJECT VAULT WITH POWER APPLIED WITHOUT CHECKING FOR AND REMOVING ANY REJECTED NOTES. 2.
CURRENCYHANDLING Verify Operation of All Dispensers Installing the Reject Vault Using the reverse of the steps taken to remove the reject vault, slide the reject vault back into its slot in the mechanism. Make sure the vault is fully inserted. 1. Close and lock the security cabinet. 2. Verify the cassettes are Locked and In Service. (Multi-cassette use) 3. In Management Functions, select Diagnostics, then Dispenser. 4. Select the Test Dispense option.
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SECTION 5 MANAGEMENT FUNCTIONS 47
MODEL RL5000 SERIES USER MANUAL Introduction This section describes the Management Functions available for controlling the ATM. When the Customer Welcome screen is displayed, you can access the Management Functions menu by following the procedure described next. Accessing the Management Functions Menu 1. Press and hold down the key; while holding down the key, press the <1> key. Release both keys. After a moment the top menu will be displayed. 2.
MANAGEMENT FUNCTIONS To access Management Functions, you must enter an appropriate password in the dialog box that appears when the Management Functions option is selected. The password will consist of a 2-digit ID code and a password of 4-12 digits; for example, 051234 could be a password entry consisting of an ID code of 05 and a password of 1234. Press the Enter button to accept the entry or Cancel to exit. When a valid password is entered, the Main Menu screen will be displayed.
MODEL RL5000 SERIES USER MANUAL 8. Terminal Status. Used to view terminal status reports. 9. Language. Press the 9 key repeatedly to cycle through the available languages. The current language is displayed in the button caption. When a language is selected, the ATM uses the language in all Management Functions. 0. More Options. Used to display additional configuration options that may be available to the user. Figure 5-3. Main Menu screen.
MANAGEMENT FUNCTIONS The buttons on the Management Report dialog let you perform the following actions: (Figure 5-4) 1. Page Up. Scrolls the report up a maximum of one full page. 2. Home. Moves directly to the first page of the report. 3. Print. Sends the report to the terminal receipt printer for hardcopy output. 4. Page Down. Scrolls the report down a maximum of one full page. 5. End. Moves directly to the last page of the report. 6. Save To File.
MODEL RL5000 SERIES USER MANUAL CLOSE FUNCTIONS Introduction Cassette and Day Close reports provide important information about the transactions being performed by your ATM. This information helps you manage the ATM more effectively. The ATM’s close functions are accessed through the Management Function’s Terminal Close Functions menu.
MANAGEMENT FUNCTIONS Day Close The Day Close report shows the cumulative value of all transactions (withdrawals, transfers and balance inquiries) performed by the ATM since the previous Day Close. The report also shows the corresponding host totals, allowing you to compare the ATM totals against the host processor records. • • • IMPORTANT Perform a Day Close once each business day.
MODEL RL5000 SERIES USER MANUAL TERMINAL CLOSE FUNCTIONS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. DESCRIPTION: The TERMINAL CLOSE menu allows the terminal operator to perform the following functions: 1. Schedule Close. Used to enable/disable automatic Day Close. 2. Send Terminal Totals (ON/OFF).
MANAGEMENT FUNCTIONS SCHEDULE CLOSE FACTORY DEFAULT: OFF ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the SCHEDULE CLOSE function, press the number (1) on the keypad. DESCRIPTION: This function allows you to turn ON or OFF the SCHEDULE CLOSE function and to specify a time of day at which a close operation will be performed.
MODEL RL5000 SERIES USER MANUAL SEND TERMINAL TOTALS FACTORY DEFAULT: OFF ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To change the condition of the SEND TERMINAL TOTALS function to ON, press number (2) on the keypad. DESCRIPTION: This function allows you to turn ON or OFF the SEND TERMINAL TOTALS option.
MANAGEMENT FUNCTIONS TRIAL CLOSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To display the Management Report that provides the TRIAL CLOSE information for the ATM, press number (3) on the keypad. 3. When the TRIAL CLOSE dialog appears, press the ENTER key. DESCRIPTION: The TRIAL CLOSE function is used during the daily close procedure.
MODEL RL5000 SERIES USER MANUAL DAY CLOSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To display the Management Report that provides the DAY CLOSE information for the ATM, press number (4) on the keypad. 3. When the DAY CLOSE dialog appears, press the ENTER key. DESCRIPTION: The DAY CLOSE function is used to complete daily balancing of the ATM with the processor.
MANAGEMENT FUNCTIONS TRIAL CASSETTE CLOSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To display the Management Report that provides the TRIAL CASSETTE CLOSE information for the ATM, press number (5) on the keypad. Select which cassette(s) to include in the Trial Cassette Close report. 3. 4. Press ENTER to view/print report.
MODEL RL5000 SERIES USER MANUAL CASSETTES CLOSE FUNCTIONS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. DESCRIPTION: The CASSETTE CLOSE FUNCTIONS menu allows the terminal operator to perform the following operations: 1. Selected Cassette (“A” through the last available cassette).
MANAGEMENT FUNCTIONS SELECT CASSETTE(S) FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. 2. 3. 4. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. Select which cassette(s) to close and replenish and press ENTER. CLOSE report presented for selected cassette. DESCRIPTION: SELECTS CASSETTE(S) for Cassette Close and Quantity entries.
MODEL RL5000 SERIES USER MANUAL REPLENISH CASSETTE(S) FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. 3. Select which cassette(s) to close and replenish and press ENTER. CLOSE report presented for selected cassette. User prompted to refill cassette(s). 4. 5.
MANAGEMENT FUNCTIONS SELECTED CASSETTE(S) IN-SERVICE FACTORY DEFAULT: ALL ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. 3. After replenishing cassette(s), select which cassette(s) to put IN-SERVICE. DESCRIPTION: In a multi-cassette configuration, individual cassettes can be placed in service.
MODEL RL5000 SERIES USER MANUAL CASSETTE QUANTITY FACTORY DEFAULT: “0” ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. 3. After replenishing cassette(s) and re-installing, press ENTER. 4. Enter quantity of bills for each selected cassette(s).
MANAGEMENT FUNCTIONS TRIAL CASSETTE CLOSE REPORT FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. 3. After Cassette Quantity is entered, a TRIAL CASSETTE CLOSE report is presented. DESCRIPTION: The TRIAL CASSETTE CLOSE report verifies the number of bills entered and provides a starting point for cassette balances.
MODEL RL5000 SERIES USER MANUAL DIAGNOSTICS Introduction Diagnostics provide important information about the status of the ATM. It maintains an “historical” record of the operating system and associated hardware to determine system errors that have occurred. The Diagnostics function also performs self-tests on the major components to help determine and isolate any malfunctions or errors. • Terminal Diagnostics Provides Terminal Status of any errors present and error reset function.
MANAGEMENT FUNCTIONS DIAGNOSTICS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. DESCRIPTION: The following options will be available from the TERMINAL DIAGNOSTICS screen: 1. Terminal Status. Displays the terminal status dialog, which provides access to configuration and status reporting functions. 2. Transaction Totals.
MODEL RL5000 SERIES USER MANUAL TERMINAL STATUS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the TERMINAL STATUS menu by pressing number (1) on the keypad. DESCRIPTION: The following options will be available from the TERMINAL STATUS screen: (Note: * denotes service provider function) 1. Current Terminal Error. Shows current error status of the terminal. 2. Terminal Error History.
MANAGEMENT FUNCTIONS CURRENT TERMINAL ERROR TERMINAL ERROR HISTORY FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. To view the options available on the TERMINAL STATUS screen, press number (1) on the keypad 3. To view the CURRENT TERMINAL ERROR of the terminal, press number (1) on the keypad. 4. To view the TERMINAL ERROR HISTORY of the terminal, press number (2) on the keypad.
MODEL RL5000 SERIES USER MANUAL RESET TERMINAL ERROR FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. To view the options available on the TERMINAL STATUS screen, press number (1) on the keypad 3. To RESET TERMINAL ERROR, press number (3) on the keypad. DESCRIPTION: Use this function to remove the entries in the Current Terminal Error list. 1.
MANAGEMENT FUNCTIONS CONFIGURATION SUMMARY FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. To view the options available on the TERMINAL STATUS screen press number (1) on the keypad. 3. To view the CONFIGURATION SUMMARY, press number (4) on the keypad. Description: A comprehensive CONFIGURATION SUMMARY of current terminal and hardware status information.
MODEL RL5000 SERIES USER MANUAL TRANSACTION TOTALS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. View the TRANSACTION TOTALS screen by pressing number (2) on the keypad . DESCRIPTION: The TRANSACTION TOTALS report displays transaction totals in two categories: Totals Since Last Close and Cumulative Totals. The report also provides the date/time of the Last Completed Transaction and Last Denied Transaction.
MANAGEMENT FUNCTIONS SYSTEM DIAGNOSTICS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. View the SYSTEM DIAGNOSTICS screen by pressing number (3) on the keypad . DESCRIPTION: The SYSTEM DIAGNOSTICS function displays the system information dialog. This dialog provides information about the resources (e.g. memory, hard disk space, etc.) currently in use by the ATM’s computer system.
MODEL RL5000 SERIES USER MANUAL DISPENSER DIAGNOSTICS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. View the DISPENSER diagnostics menu by pressing number (4) on the keypad. DESCRIPTION: The following options will be available from the DISPENSER DIAGNOSTICS screen: (Note: * denotes service provider function) 1. Dispenser Status. Displays a Management Report showing current dispenser hardware status. 2.
MANAGEMENT FUNCTIONS DISPENSER STATUS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. View the DISPENSER STATUS screen by pressing number (1) on the keypad. DESCRIPTION: The DISPENSER STATUS report identifies the type of dispensing mechanism installed and shows the results of the most recent dispenser status check.
MODEL RL5000 SERIES USER MANUAL PURGE / TEST DISPENSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To force the dispenser to complete a PURGE, press number (2) on the keypad. 4. Press the ENTER key when the PURGE dialog screen appears 5. To complete a TEST DISPENSE, press number (3) on the keypad.
MANAGEMENT FUNCTIONS FORCE UNLOCK CASSETTE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To display the FORCE UN LOCK CASSETTE options screen, press number (5) on the keypad.
MODEL RL5000 SERIES USER MANUAL DISPENSER TOTALS RESET DISPENSER FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To view the DISPENSER TOTALS screen, press number (6) on the keypad. 4. To RESET the dispenser, press number (7) on the keypad.
MANAGEMENT FUNCTIONS CASSETTE PARAMETERS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. Description: The following options will be available from the CASSETTE PARAMETERS screen: (Note: * denotes service provider function) 1. Relearn Bill Thickness.
MODEL RL5000 SERIES USER MANUAL RELEARN BILL THICKNESS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. 4. To force the dispening mechanism to RELEARN BILL THICKNESS, press number (1) on the keypad.
MANAGEMENT FUNCTIONS ALL CASSETTES LOCKED FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. 4. To LOCK or UNLOCKALLCASSETTES, press number (2) on the keypad to place or remove the check from the box..
MODEL RL5000 SERIES USER MANUAL ACTIVE CASSETTE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. 4.
MANAGEMENT FUNCTIONS CASSETTE IN SERVICE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. 4. To change the service status of the selected Active Cassette, press number (6) on the keypad.
MODEL RL5000 SERIES USER MANUAL MULTIPLE AMOUNT FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. To view or change the MULTIPLE AMOUNT in the Active Cassette, press number (7) on the keypad. 4.
MANAGEMENT FUNCTIONS DOCUMENT TYPE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. To set the DOCUMENT TYPE for the Active Cassette, press number (8) on the keypad to select either CASH or NON-CASH. 5.
MODEL RL5000 SERIES USER MANUAL NON-CASH ITEM DESCRIPTION SECONDARY ITEM DESCRIPTION FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. To enter a NON-CASH ITEM DESCRIPTION for the NonCash document in the Active Cassette, press number (9) on the keypad.
MANAGEMENT FUNCTIONS CARD READER FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the CARD READER diagnostics menu by pressing number (5) on the keypad. DESCRIPTION: The following options will be available from the CARD READER DIAGNOSTICS screen: 1. Card Reader Status. Displays a Management Report showing card reader hardware status. 2. Card Reader Totals.
MODEL RL5000 SERIES USER MANUAL CARD READER STATUS CARD READER TOTALS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the CARD READER diagnostics menu by pressing number (5) on the keypad. 3. To display CARD READER STATUS, press number (1) on the keypad. 4. To display CARD READER TOTALS, press number (2) on the keypad.
MANAGEMENT FUNCTIONS SCAN CARD FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the CARD READER diagnostics menu by pressing number (5) on the keypad.. 3. To use the SCAN CARD diagnostics, press number (3) on the keypad. . DESCRIPTION: The SCAN CARD function uses a series of dialogs to report the operation of the card reader. The dialog shown above is displayed when the function is first entered.
MODEL RL5000 SERIES USER MANUAL PRINTER DIAGNOSTICS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the PRINTER diagnostics menu by pressing number (6) on the keypad. DESCRIPTION: The following options will be available from the PRINTER DIAGNOSTICS screen: 1. Device Status.
MANAGEMENT FUNCTIONS DEVICE STATUS (PRINTER) RESET/TEST PRINTER FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the PRINTER diagnostics menu by pressing number (6) on the keypad. 3. To display DEVICE STATUS, press number (1) on the keypad. 4. To perform a RESET/TEST operation to verify printer operation, enter number (2) on the keypad.
MODEL RL5000 SERIES USER MANUAL CONFIGURE PRINTER FACTORY DEFAULT: LISTED BELOW ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the PRINTER diagnostics menu by pressing number (6) on the keypad. 3. To CONFIGURE PRINTER operating parameters, press number (3) on the keypad. DESCRIPTION: The CONFIGURE PRINTER function enables you to set-up the operating parameters for the terminal's printer.
MANAGEMENT FUNCTIONS MODEM / DEVICE STATUS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the MODEM/ETHERNET diagnostics menu by pressing number (7) on the keypad. 3. To view the DEVICE STATUS report, press number (1) on the keypad. DESCRIPTION: The following options will be available from the MODEM / ETHERNET screen: (Note: * denotes service provider function) 1. Device Status.
MODEL RL5000 SERIES USER MANUAL TEST (MODEM) / MODEM TOTALS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the MODEM/ETHERNET diagnostics menu by pressing number (7) on the keypad. 3. To enter the TEST function, press number (2) on the keypad. 4. To view the MODEM TOTALS report, press number (3) on the keypad. DESCRIPTION: Use the TEST function to test the ATM's modem.
MANAGEMENT FUNCTIONS DEVICE STATUS (KEYPAD) TEST (KEYPAD) FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the KEYPAD diagnostics menu by pressing number (8) on the keypad. 3. To view the DEVICE STATUS function, press number (1) on the keypad. 4. Keypad/Screen Button Test Keypad 1, State: Down Keypad 1, State: Up Screen Button 1, State Down To enter the TEST function, press number (2) on the keypad.
MODEL RL5000 SERIES USER MANUAL Electronic Journal Introduction The ATM features an electronic journal that is integrated into the dispensing mechanism. The details of each transaction are stored in the journal’s memory and can be retrieved at a later date. When needed, just the information desired can be recalled and a printout of the records made. Old records are retained until 32,768 records have been stored, at which time, the journal must be printed or cleared.
MANAGEMENT FUNCTIONS ELECTRONIC JOURNAL FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. DESCRIPTION: The following options will be available from the ELECTRONIC JOURNAL screen: 1. Display Unaudited Records. This function is used to display a summary of the journal entries collected since the last time the journal was printed. 2. Display Last X.
MODEL RL5000 SERIES USER MANUAL DISPLAY UNAUDITED RECORDS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. 2. To DISPLAY UNAUDITED RECORDS, press number (1) on the keypad. DESCRIPTION: The DISPLAY UNAUDITED RECORDS function is used to display a summary of the journal entries collected since the last time the journal was printed. ALL records stored in the electronic journal will be printed.
MANAGEMENT FUNCTIONS DISPLAY LAST X FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. 2. To DISPLAY LAST X electronic journal entries, press number (2) on the keypad. DESCRIPTION: The DISPLAY LAST X function is used to display and print records from the electronic journal, either before or after they have been audited using the CLEAR JOURNAL or DISPLAY UNAUDITED RECORDS functions.
MODEL RL5000 SERIES USER MANUAL DISPLAY SELECTED RECORDS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. 2. To DISPLAY SELECTED RECORDS from the electronic journal entries, press number (3) on the keypad. DESCRIPTION: The following options will be available from the Display Selected Records screen: 1. All/Unaudited/Audited.
MANAGEMENT FUNCTIONS CLEAR JOURNAL FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. 2. To CLEAR JOURNAL (or mark all unaudited journal records as audited), press number (4) on the keypad. DESCRIPTION: The CLEAR JOURNAL function is used to mark all unprinted records in the electronic journal as audited.
MODEL RL5000 SERIES USER MANUAL ARCHIVE/DELETE JOURNAL VIEW JOURNAL ARCHIVE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. 2. To ARCHIVE / DELETE JOURNAL, press number (5) on the keypad. 3. To VIEW JOURNAL ARCHIVE, press number (6) on the keypad. DESCRIPTION: The ARCHIVE/DELETE JOURNAL function allows you to specify the end date of the current journal archive interval.
MANAGEMENT FUNCTIONS Coupons / Messages Introduction Coupons are typically used as a promotional incentive, offering a product, service, or discount as an incentive for making withdrawals from the ATM. Such incentives are typically referred to as “prizes” or “awards.” Messaging enables the store owner to personalize messages to the customer. Typical messages are “Welcome” and “Surcharge”.
MODEL RL5000 SERIES USER MANUAL Random CouponAward If you want fifty percent (for example) of ALL customers to receive a coupon, no matter the level of their withdrawal or type of transaction (such as a balance inquiry or transfer), do the following for coupon Printed 1: 1. Enter a minimum amount of zero (0) and a maximum amount equal to the ATM’s maximum withdrawal amount. 2. Enter a random percentage of fifty (50) percent. 3. Enter the message you want to appear on the random-based coupon.
MANAGEMENT FUNCTIONS COUPONS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the COUPON menu, press number (2) on the keypad. DESCRIPTION : The following options will be available from the COUPON screen: (Note: * denotes service provider function) 1. Coupon. Press this button to cycle through the available coupon types: Printed1, Printed2, Dispensed1, and Dispensed2.
MODEL RL5000 SERIES USER MANUAL COUPONS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the COUPON menu, press number (2) on the keypad. 3. To configure the type of coupon the ATM will issue when coupons are enabled, press number (1) on the keypad repeatedly until the desired selection is displayed in the text box.
MANAGEMENT FUNCTIONS PROMPT / MINIMUM LEVEL FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the COUPON menu, press number (2) on the keypad. 3. To configure the PROMPT message that will be displayed when coupons are issued, press number (2) on the keypad and enter the desired message. 4.
MODEL RL5000 SERIES USER MANUAL MAXIMUM LEVEL / RANDOM FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the COUPON menu, press number (2) on the keypad. 3. To set the MAXIMUM LEVEL (maximum withdrawal amount) that will trigger the printing or dispensing of a coupon, press number (4) on the keypad and enter the minimum withdrawal amount. 4.
MANAGEMENT FUNCTIONS MESSAGE / PRINT FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the COUPON menu, press number (2) on the keypad. 3. To enter the MESSAGE that is printed on the coupon when it is awarded, press number (7) on the keypad and enter the text of the message in the dialog box. 4.
MODEL RL5000 SERIES USER MANUAL TERMINAL MESSAGES FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the TERMINAL MESSAGES menu, press number (3) on the keypad. DESCRIPTION: The following options will be available from the TERMINAL MESSAGES screen: Note: The number of characters that will fit is based on the average characters size (lowercase). * Currently not activated.
MANAGEMENT FUNCTIONS WELCOME MESSAGE STORE MESSAGE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the TERMINAL MESSAGES menu, press number (3) on the keypad. 3. To view or change the WELCOME MESSAGE, press number (1) on the keypad. 4. To view or change the STORE MESSAGE, press number (2) on the keypad.
MODEL RL5000 SERIES USER MANUAL MARKETING MESSAGE EXIT MESSAGE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the TERMINAL MESSAGES menu, press number (3) on the keypad. 3. To view or change the MARKETING MESSAGE, press number (3) on the keypad. 4. To view or change the EXIT MESSAGE, press number (4) on the keypad.
MANAGEMENT FUNCTIONS TERMINAL OWNER MESSAGE SURCHARGE OWNER MESSAGE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the TERMINAL MESSAGES menu, press number (3) on the keypad. 3. To view or change the TERMINAL OWNER MESSAGE, press number (5) on the keypad. 4. To view or change the SURCHARGE OWNER MESSAGE, press number (6) on the keypad.
MODEL RL5000 SERIES USER MANUAL NEWS TICKER MESSAGE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the TERMINAL MESSAGES menu, press number (3) on the keypad. 3. To view or change the NEWS TICKER MESSAGE, press number (7) on the keypad. DESCRIPTION: *Currently not activated. Enter up to 1024 characters that will scroll across the Customer Welcome screen.
MANAGEMENT FUNCTIONS DATE AND TIME FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the SYSTEM PARAMETERS option by pressing number (5) on the keypad. 2. Press number (1) on the keypad to access options that allow you to change the terminal DATE and TIME properties. DESCRIPTION: This menu allows you to set the terminal DATE and TIME properties using the following functions: (Note: * denotes service provider function) 1. Set Date.
MODEL RL5000 SERIES USER MANUAL SET DATE / SET TIME FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the SYSTEM PARAMETERS option by pressing number (5) on the keypad. 2. Press number (1) on the keypad to access options that allow you to change the terminal DATE and TIME properties. 3. To change the DATE properties of the terminal, press number (1) on the keypad to display the SET DATE screen 4.
MANAGEMENT FUNCTIONS VOLUME CONTOLS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the SYSTEM PARAMETERS option by pressing number (5) on the keypad. 2. To adjust the level of the speaker output, press number (3) on the keypad. DESCRIPTION: This dialog box will allow you to adjust the speaker volume. Press number (1) to raise the volume, and number (2) to lower the volume. The indicator bar will provide a visual indication of the current volume level.
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SECTION 6 MAINTENANCE 119
MODEL RL5000 SERIES USER MANUAL 1. Introduction This chapter of the User manual covers preventive and corrective maintenance procedures appropriate for user personnel. The following areas are covered: 1. Replenishing Receipt Paper. Describes how to replace a spent receipt paper roll. 2. Cleaning the Enclosure. The proper way to clean the ATM housing. 3. Card Reader Cleaning. The recommended card reader cleaning technique. 4. Card Reader Problems. Servicing card reader problems. 5.
MAINTENANCE 2. If paper remains on the roll, cut the paper between the roll and the printer with a pair of scissors as shown in Figure 6-1. Use the FEED button (Figure 6-2) to feed the paper through the paper path until all paper comes out the front of the receipt paper chute. Figure 6-3. Paper roll removed. **WARNING** Do not pull the paper backward through the printer. This may leave paper fragments that can cause paper jams. 3.
MODEL RL5000 SERIES USER MANUAL 7. 8. 9. If the paper is not automatically taken-up by the printer, check the tension roller lever on the printer chassis. Pull the pin located on the right side of the printer bracket above the cutter assembly ( Figure 6-8). Rotate the assembly towards the front of the control panel. (Figure 6-9) Figure 6-6. Paper feeds from top of roll. The blue tension lever is located on the left side.
MAINTENANCE Cleaning the Enclosure Card Reader Cleaning The ATM front panel is highly durable, resisting scratches and finger smudges. However, occasional cleaning of the front panel and the plastic enclosure may be desirable. A soft dry or slightly damp cloth may be used for cleaning. For best results, use a weak solution of a mild detergent and water. Special cleaning cards are available for proper maintenance of the card reader.
MODEL RL5000 SERIES USER MANUAL 4. Insert and remove an ATM card. If no error message is received, but card still can’t be read, contact your service provider. If an error message is received, continue with the next step. 5. From the screen, enter Management Functions >System Parameters >Restart the Terminal. The terminal will initiate a shutdown/power up sequence. 6. Access the Management Functions again and re-attempt the Scan Card option. Try to read a card.
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MODEL RL5000 USER MANUAL Introduction This chapter of the operation manual describes how operator personnel can respond to ATM error conditions and perform user-level corrective actions. Status Conditions The ATM operating system determines the operational status of each of its components by routinely performing a system status check. Each status code generated as a result of this check can fall into one of three categories: 1. Normal 2. Warning 3.
ERROR RECOVERY Error Recovery Procedures Many error conditions require the assistance of a qualified service technician to return the ATM to normal operation. But there are some actions that the end user can perform to confirm the existence of a problem or correct simple problems. Table 7-1, Status Codes / Error Recovery Procedures, provides a list of status conditions, most of which can cause the ATM to enter an “OUT OF SERVICE” condition.
MODEL RL5000 USER MANUAL After performing the indicated action, you will attempt to clear the error status. If the error condition continues to be reported, even after performing the action to clear the error status, then a restart of the terminal may be warranted. A restart action will re-initialize the terminal’s operating system. NOTE: The least disruptive procedure should be tried first. Try to CLEAR the error status before RESTARTING the terminal.
ERROR RECOVERY A Clear Status Using Management Functions 1. Press and hold down the Control (CTRL) key (blank key in lower right corner of alphanumeric keypad). While holding down the CTRL key, press the number (1) key. Release both keys. The Password Entry screen appears. (Figure 7-2) 2. Enter the Master or User password at the Password Entry dialog prompt. The Management Functions main menu appears. (Figure 7-3) 3. Fig. 7-2. Password entry.
MODEL RL5000 USER MANUAL B 1. 2. Restart Using Management Functions Press and hold down the CTRL key (blank key in lower right corner of alphanumeric keypad). While holding down the CTRL key, press the number (1) key. Release both keys. The Password Entry screen appears. Enter the Master or User password at the Password Entry dialog prompt. The Management Functions main menu appears. 3. Select the System Parameters option by pressing number (5) on the alphanumeric keypad.
ERROR RECOVERY C Shut Down (Remove Power) Using Management Functions 1. Press and hold down the CTRL key (blank key in lower right corner of alphanumeric keypad). While holding down the CTRL key, press the number (1) key. Release both keys. The Password Entry screen appears. 2. Enter the Master or User password at the Password Entry dialog prompt. The Management Functions main menu appears. 3. Select the System Parameters option by pressing number (5) on the alphanumeric keypad.
MODEL RL5000 USER MANUAL D 1. Shut Down / Apply Power Using Power Supply ON/OFF Switch Open the top of the ATM by unlocking the top enclosure and pulling the hinged door forward. WARNING The control panel is provided with a pneumatic piston to prevent the door from extending too far when opening and from being closed too quickly. In the unlikely event of the pneumatic piston not functioning properly, the panel should be prevented from opening too far and from being slammed when closing. 2.
ERROR RECOVERY TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode SD D TDM-100/150 TDM-200/250 32 X Good operation 33 X Feed failure NMD-50 Meaning Recovery Procedure N/A 3 34 X Mistracked note at feed 3 35 X Mistracked note at double detect 3 36 X Mistracked note at exit 3 37 X Note too long at exit 3 38 X Blocked exit 3 39 X Too many notes 3 42 X Timing w heel error 1 44 X Bad roller profile 1 45 X Diverter error 1 46 X Exit quantified 1 47
MODEL RL5000 USER MANUAL TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode SD D TDM-100/150 TDM-200/250 NMD-50 Meaning Recovery Procedure 107 X Timeout w aiting for FIFO 3 108 X Unexpected note at double detect 3 109 X Timeout at exit sensor 3 110 X Trailing edge timeout at exit 3 111 X Diverter timeout 1 112 X Timeout w aiting for leading edge at reject 1 113 X Timeout w aiting for trailing edge at reject 1 114 X Exit blocked during purge 3 115 X Diver
ERROR RECOVERY TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode SD D TDM-100/150 TDM-200/250 NMD-50 142 X X X Dispenser returned bad command error 1 143 X X X PTDF error 1 144 X X X Security module not responding 1 145 X X X Security module bad reply 1 146 X X X Electronic journal not responding 1 147 X X X Electronic journal bad reply 1 148 X X X Electronic journal write failed 1 149 X X X Electronic journal read failed 1 150 X X X Ele
MODEL RL5000 USER MANUAL TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode SD D TDM-100/150 TDM-200/250 NMD-50 186 X X X Bill siz e not configured correctly 5 187 X X X Maximum w ithdraw al not configured correctly 5 188 X X X Communications key not configured 5 189 X X X Terminal ID not configured 5 190 X X X Master key not configured 5 191 X X X Feed failure 1 192 X X X Communications failure 2 X An attempt to dispense bills is being made w hen
ERROR RECOVERY TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode SD D TDM-100/150 TDM-200/250 NMD-50 Meaning Recovery Procedure 307 X Transmission error 1 308 X Illegal command or command sequence 1 309 X Jam in note qualifier 3 310 X Feed cassette not present 4 311 X Configuration record siz e invalid 1 312 X No notes retracted 1 313 X Cassette hopper map invalid 1 314 X Cannot resolved dispense count 1 315 X Reject cassette not properly Iistalled 9
MODEL RL5000 USER MANUAL TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode SD D TDM-100/150 TDM-200/250 NMD-50 Meaning Recovery Procedure 356 X Error in note transport 3 357 X Dispenser - data siz e error 1 358 X Dispenser - read error 1 359 X Dispenser - record error 1 360 X Dispenser - Iivalid return ID 1 361 X Dispenser - sequence error 1 362 X Dispenser - device write error 1 363 X Dispenser - device not found 1 364 X Dispenser - device offline 1
ERROR RECOVERY TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode SD D TDM-100/150 TDM-200/250 NMD-50 Meaning Recovery Procedure 386 X Dispenser - device and reject found no hoppers 4 387 X Dispenser offline - error validating configuration 1 388 X Dispenser - NMD requires reject and 1 cassette 4 389 X NMD detected offline error - check op status 4 390 X Dispenser offline - storing configuration record 1 391 X Dispenser sensor failure 2 1 392 X Error in last dis
MODEL RL5000 USER MANUAL TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode SD D TDM-100/150 TDM-200/250 NMD-50 519 X X X SPED - invalid command data 2 520 X X X SPED - device reset 2 521 X X X SPED - clear key 2 522 X X X Electronic journal - error 2 523 X X X Electronic journal - data siz e error 1 524 X X X Electronic journal - bad command 1 525 X X X Electronic journal - invalid ID 1 526 X X X Electronic journal - device busy 1 527 X X
ERROR RECOVERY TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode SD D TDM-100/150 TDM-200/250 NMD-50 547 X X X Card reader - start sentinel not found 2 548 X X X Card reader - end sentinel not found 2 549 X X X Card reader - parity error 2 550 X X X Card reader - card not removed 2 551 X X X Card reader - card removed too slow 2 552 X X X Card reader - device received invalid request 2 553 X X X Card reader - device offline 2 554 X X X Card re
MODEL RL5000 USER MANUAL TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode SD D TDM-100/150 NMD-50 TDM-200/250 576 X 577 X X 578 X 579 Meaning Recovery Procedure Timeout waiting to receive response from dispenser 1 X Card reader disabled 2 X X Card reader card present timeout 2 X X X (SPED) Enable keypad command failed 2 580 X X X (SPED) Disable keypad command failed 2 581 X X X (SPED) Enable key from pad mode failed 2 582 X X X (SPED) Disable key fr
ERROR RECOVERY TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode SD D TDM-100/150 TDM-200/250 NMD-50 606 X X X (SPED) Reported wrong data length 2 607 X X X (SPED) Reported PIN retry too soon 2 608 X X X (SPED) Self test CRC failed 2 609 X X X (SPED) Self test cryptographic error 2 610 X X X (SPED) Self test battery low status 2 611 X X X (SPED) Self test serial number error 2 612 X X X (SPED) Tamper status cold 2 613 X X X (SPED) Tamper statu
MODEL RL5000 USER MANUAL 1 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Purge/Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
ERROR RECOVERY 3 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Purge/Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
MODEL RL5000 USER MANUAL 4 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Purge/Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
ERROR RECOVERY 5 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 3. 2. Return to the Customer Welcome screen and resume normal operation. If the error condition was not cleared after following the steps outlined above, check the applicable parameter, as follows: PRIMARY NUMBER. Go to Terminal Configuration/Communication in Management Functions.
MODEL RL5000 USER MANUAL 6 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Purge/Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
ERROR RECOVERY 7 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Purge/Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
MODEL RL5000 USER MANUAL 8 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Purge/Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
ERROR RECOVERY 9 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Purge/Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
MODEL RL5000 USER MANUAL 10 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Purge/Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
ERROR RECOVERY 11 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Purge/Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
MODEL RL5000 USER MANUAL 12 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Purge/Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
ERROR RECOVERY 13 1. ERROR RECOVERY PROCEDURE Check the applicable door: Control Panel Door. Ensure the control panel door is closed and locked. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 3. Security Cabinet Door. Ensure the security cabinet door is closed and locked. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 3. 2.
MODEL RL5000 USER MANUAL 14 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
ERROR RECOVERY 15 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
MODEL RL5000 USER MANUAL 16 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
ERROR RECOVERY 17 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 3. 2. Return to the Customer Welcome screen and resume normal operation. 3. Verify that the Optional Screens/Buttons have been enabled or disabled. Refer to Terminal Configurations for acount/transaction types. If necessary, change the options available for your needs. Continue with Step 4. 4.
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APPENDIX A ELECTRONIC LOCK A-1
MODEL RL5000 SERIES USER MANUAL Entering the Combination The electronic lock combination consists of six digits. Upon arrival, the combination of the lock should already be set at 1-2-3-4-5-6. After installation of the safe has been completed, perform the following steps: 1. Enter the preset combination and check for proper operation. After each keypress, the lock will beep. After the final digit has been entered, the lock will beep twice and the open period will begin. 2.
APPENDIX A - ELECTRONIC LOCK Bad Battery/Battery Replacement If the lock beeps repeatedly while open or beeps twice and refuses to open, the 9volt battery, located in the battery box on the inside of the door, is weak or dead and needs to be replaced. Note: If the lock will not operate (i.e.
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APPENDIX B ADS GRAPHICS B-1
MODEL RL5000 USER MANUAL ADS GRAPHICS ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. DESCRIPTION: The following options will be available from the ADS GRAPHICS screen: 1. ** Important ** Add New. Use to add a graphic to the current rotation. Lets you configure Duration, Active Hours and Active Ad Fields for the graphic. 2.
APPENDIX B - ADS GRAPHICS ADD NEW ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. 4. Press the number (1) on the keypad to ADD NEW graphic to the graphics rotation. DESCRIPTION: Graphics can be stored in an external USB flash drive and downloaded to the terminal directly.
MODEL RL5000 USER MANUAL The File List shows the files in the selected location that are of the selected type. The Filename, Size and Date/Time attributes are show for each file. Use the Left or Right keys on the keypad to highlight a file. Press on the keypad to accept the currently highlighted file or to exit without making a selection. If an Ad graphic was selected, the Ads properties dialog will appear.
APPENDIX B - ADS GRAPHICS ACTIVE HOURS. By default, the graphic will be displayed every hour of the day. If you want to restrict the display of the graphic to particular hours of the day, leave a checkmark next to the hour in which you want to display the graphic. Remove the checkmark from those hours in which you don’t want the graphic to be displayed.
MODEL RL5000 USER MANUAL DELETE ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. 3. Press the number (2) on the keypad to delete a graphic display list. DESCRIPTION: This function removes an Ad graphic entry from the display list NOT the hard drive.
APPENDIX B - ADS GRAPHICS EDIT ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. 3. To EDIT the properties of an ad file, press the number (3) on the keypad. DESCRIPTION: With the Ads/Graphics main dialog displayed, use the arrow keys to highlight an ad entry in the list.
MODEL RL5000 USER MANUAL Active Hours. By default, the graphic will be displayed every hour of the day. If you want to restrict the display of the graphic to particular hours of the day, leave a checkmark next to the hour in which you want to display the graphic. Remove the checkmark from those hours in which you don't want the graphic to be displayed.
APPENDIX B - ADS GRAPHICS MOVE UP ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. 3. To use the MOVE UP feature, press the number (4) on the keypad. DESCRIPTION: The order in which multiple ad graphics are displayed on the LCD screen is determined by their arrangement in the Ads/Graphics display list.
MODEL RL5000 USER MANUAL MOVE DOWN ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. 3. To use the MOVE DOWN feature, press the number (5) on the keypad. DESCRIPTION: The order in which multiple Ad graphics are displayed on the LCD screen is determined by their arrangement in the Ads/Graphics display list.
APPENDIX B - ADS GRAPHICS COUPONS (GRAPHICS) ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the COUPON menu, press the number (2) on the keypad. 3. To configure the type of COUPON the ATM will issue when coupons are enabled, press the number (1) on the keypad repeatedly until the desired selection is displayed in the text box. 4.
MODEL RL5000 USER MANUAL Press the number (1) on the keypad to cycle through the available coupon types. After selecting the coupon type, configure the remaining coupon settings as needed. Press to accept the settings or to exit. The LAYOUT parameter establishes the orientation of text and graphics on printed coupons. The orientation can be set to either of two types: Landscape or Portrait. Top Graphic. The selected graphic is printed at the top of the designated receipt. Bottom Graphic.
APPENDIX B - ADS GRAPHICS GRAPHIC EXAMPLES BANNER 205 x 56 LOGO 310 x 86 WELCOME SCREEN 315 x 385 FULL SCREEN 640x480 C-13
MODEL RL5000 USER MANUAL GRAPHIC EXAMPLES RECEIPT 480 x 120 TRANSACTION AD 640 x 260 C-14
APPENDIX B - ADS GRAPHICS UPDATING TERMINAL SOFTWARE (RL/FT5000) This step procedure describes how to perform a software update for the RL/FT5000. You will need a Flash drive device (USB storage device) with the terminal software loaded in it. 1. 2. From the MAIN MENU screen, select the SYSTEM PARAMETERS option by pressing the number (5) on the keypad. Open the Control Panel. Locate the Docking Board assembly shown below. Connect the Flash drive to either of the 2 USB ports available. C-15 3.
MODEL RL5000 USER MANUAL 5. In the Look In option should be the “USB” location. If it’s not present, out of the SOFTWARE UPDATE screen and then re-enter the same screen. 7. Use the left and right keys on the keypads to highlight the selected file. Press when selected. 8. A screen will appear verifying the selected file and prompt to restart the terminal. Press to continue. 9. 6.
APPENDIX G T9 KEYPAD COPYRIGHT NOTICE © 2014 Triton. All Rights Reserved.
APPENDIX G Document Updates May 14, 2014 Original ** WARNING ** Once the T9 EPP Keypad is installed and activated in the unit, it CANNOT be removed. If the keypad is removed from the unit after activation, reactivation is required and can only be performed by Triton Technical Support. The T9 EPP Keypad is mostly identical to the T5 EPP Keypad except for: • The T9 EPP contains a removal detection switch that deactivates / TAMPERS the EPP if the EPP is ever removed from the ATM.
T9 KEYPAD New Error Codes to Support the T9 EPP • Error Code 625: SPED - Not Activated Cause: The EPP has not yet been activated for use. Recommended Action: Activate the EPP. • Error Code 626: SPED - Not Authorized Cause: The EPP has been removed from the ATM. Recommended Action: Call Triton Technical Support for activation code.
APPENDIX G To Install the T9 Keypad The T9 EPP Keypad is a drop in replacement for new units manufactured with a T5 or T7 EPP Keypad. No additional parts are required. • All RL1613, Traverse and ARGO were manufacturered with a T5 or T7 EPP. (See NOTE below) • All X2 RL23XX, RL53XX and RT23XX were manufactured with a T5 or T7 EPP beginning January 2, 2008 (Julian date of 08002).
T9 KEYPAD Prior to T9 Keypad Activation The Device Status report will indicate if the EPP has been installed correctly into the unit. This is imperative to check prior to activation as if it is not installed correctly, the EPP activation will fail. 1. Log into Management Functions. 2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics. 3. Press 8 - Keypad. 4. Press 1 - Device Status. 5. If the T9 EPP Keypad has been installed correctly, the “Remove Detector Activated:” will read “TRUE”.
APPENDIX G To Activate the T9 Keypad NOTE: Activation is NOT required for units that ship with the T9 EPP installed. 1. Log into Management Functions. 2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics. 3. Press 8 - Keypad. 4. Press 4 - Activate EPP. 5. When the activation is successful, the “EPP activation successful” message will appear.
T9 KEYPAD To Reactivate the T9 Keypad NOTE: Triton Technical Support CANNOT supply an activation code without the Operator Id, Serial Number and Nonce numbers supplied in Step 5. 1. Log into Management Functions. 2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics. 3. Press 8 - Keypad. 4. Press 4 - Activate EPP. 5. The following screen will appear. An activation code is required from Triton Technical Support to reactivate the T9 EPP Keypad.
APPENDIX G Replacing the battery in the T9 Keypad NOTE: Do NOT remove the battery from the T9 EPP without FIRST connecting a new battery!! This EPP will be permanently damaged if the battery is removed and the keypad is unpowered before connecting a new battery. 1. Shutdown the unit with the proper shutdown procedures. Turn the power switch on the power supply to the OFF (O) position. 2. Remove the battery cover from the EPP. Set the cover aside for reinstallation. 3.
