Quick Guide

PAGE HEADER.....
17
EN
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES EASY SOLUTION

from the group head.
No hot water.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked
into position.
Push water tank down completely
to lock into place.
• Machine needs to
be descaled.
Perform descale cycle.
• Coee is ground too nely
and/or too much coee in
lter basket and/or over
tamping and/or lter basket
is blocked.
See below, ‘Espresso only drips
from the portalter spouts or
not at all’.
Espresso only drips

spouts or not at all.
• Coee is ground too nely. Use slightly coarser grind.
Refer to 'Coee Dose and Tamping'
on page 10 and 'Extraction Tips'
on page 13.
• Too much coee in
the lter basket.
Lower dose of coee.
After tamping, trim the coee
dose using the Razor™ dose
trimming tool. Refer to 'Coee
Dose and Tamping' on page 10 and
'Extraction Tips' on page 13.
• Coee tamped too rmly. Tamp between or 15–20kg
of pressure.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked
into position.
Push water tank down completely
to lock into place.
• The lter basket may
be blocked.
Use the pin on the end of
the provided cleaning tool to
unblock the hole(s).
• Machine needs to
be descaled.
Perform descale cycle.
Water doesn't come
through (the machine
makes loud noise).
• Water tank is empty or
water level is below MIN.
Fill tank.
• Water lter has been
inserted without soaking.
Ensure that the water lter has
been soaked for 5 minutes before
inserting into the water tank.