User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 31
Using Attendant Console
Directory List
Directory information is provided by the telephone system (except custom entries). You can
update your directory by performing a system refresh, as described in “Performing a System
Refresh” on page 9.
The Directory List shows the device type graphically and displays the extension or phone
number in the Number column along with their respective last and first names, status, and
locations, as shown below.
To move columns:
Drag column headers to the desired position, as shown below.
To display extended information:
The Console provides extended information for stations and hunt groups in a yellow ToolTip
popup screen, as shown above.
To access to this screen, do one of the following methods:
• Highlight the desired directory entry and press Shift + Enter.
• Highlight the desired directory entry and click details> in the ToolTip.
• In Details view, by moving the mouse pointer over a selected item.
For stations, the extended information includes the number of ringing calls, the number of
holding calls, a list with all the calls at the station, and a button (Pickup) for reverse transferring
a call.
For ACD hunt groups, the extended
information includes a list of all the
stations logged in and out of the hunt
group as well as the number of calls
ringing and number of available agents,
as shown on the right.
For UCD hunt groups, only the number of
calls ringing and number of available
agents are displayed.