User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 29
Using Attendant Console
Coomand Menu Toobar Description
Ref.
Page
Answer Answers the call highlighted in the Call List portion of the
main screen.
59
Hang-up Disconnects the connected call.
60
Immediate Transfer Sends the selected call directly to the selected directory
entry, without an announcement.
60
Announced Transfer Places the connected call on transfer hold, and makes an
announcement call to the selected directory entry so that
you can announce the transfer.
61
Transfer to Voice Mail This transfers the connected call to the voice mailbox of the
selected directory entry.
61
Hold for Transfer Places the connected call on transfer hold so that you can
make an announcement call.
61
Split Switches the call between a transfer announcement call and
the call that is waiting to be transferred.
62
Complete Transfer Completes an announced transfer call.
61
Complete Transfer to
Hold
Completes an announced transfer call and places it on hold
at the transfer destination.
62
Cancel Transfer Cancels a call transfer with announcement. It disconnects
the announcement call and reconnects the call waiting to be
transferred.
61
Individual Hold Places the connected call on individual hold. If the “Hold to
Complete Transfer Hold” box is checked in the User Tab
(see page 10), you can also use this button to complete an
announced transfer and place the call on hold at the
destination station.
63
System Hold Places the connected call on System hold, which allows it to
be picked up at any keyset station that has a flashing key for
that outside line.
63
Conference Adds the selected call to a conference list when setting up a
conference.
63
Leave a Message Leaves a message at the called station, then hangs up if you
select it while you are on an intercom call.
64
Leave a Voice Mail Leaves a message in the mailbox associated with the called
station while you are on an intercom call.
64
Tag Allows you to associate a name with the selected outside
call.
60
Add to Directory Adds the selected call to your custom directory.
53, 50