Owner's Manual

Programming Troubleshooting
Symptom Suggested Action
• Press each keypad button for response when pressed.
Lock does not respond -
• Check batteries are installed and oriented correctly (polarity)
door is open and
accessible.
in the battery case.
• Check batteries are in good condition ; replace batteries*
if discharged.
• Check to see if keypad harness is fully connected
and not pinched.
Lock does not respond -
door is locked and
• Batteries may be completely discharged.
inaccessible.
Unit is on for a while then
shows no reaction . Lights
dim.
• Batteries do not have enough power . Replace batteries*.
Unit chimes to indicate
• Check the door gaps for any foreign objects between door
code acceptance, but the
and frame.
door will not open.
• Check that the wire cable is firmly connected to the board.
Unit operates to allow
• Check to see if Auto Re-lock Mode is enabled.
access, but will not
• Disable Auto Re-lock Mode to lock the door (automatically).
automatically re-lock.
• If low battery indicator is lit (see below) , change batteries*.
• Entry codes must consist of 4 to 8 digits to register .
• The same entry code cannot be used for multiple users.
• Registration/management of entry codes is set by the
Entry codes will not register .
authority of the Master Code, which is set first.
• Contact the Master user.
• User codes must be entered within 5 seconds or process
will have to be restarted.
• Check ({) or gear(Q) cannot be used as part of the entry code.
Upon entering an entry code
• All Code Lockout Mode is enabled.
and pressing 0 key, the
• Only the Master user can enable/disable All Code Lockout
lock gives a senes of beeps ,
flashes red 7 times, and
Mode.
does not unlock.
• Contact the Master user.
Upon entering an ent!)' code
• Check to see if the lock is set to All Code Lockout Mode.
and pressing the 0 key ,
• Setting/managing All Code Lockout Mode is done through
the lock gives a series of
beeps.
Master Code only. Contact the Master user.
The unit operates, but it
makes no sound.
• Enable Audio Mode
The unit displays inter-
• This is the alert to replace the batteries. Replace all four
mittent RED flashes.
(4) batteries* with new AA Alkaline batteries.
Upon entering an ent[Y code
and pressing the 0 key,
• The digits entered were incorrect or incomplete. Re-enter
the unit responds with a
the correct code followed by the check 0 key.
series of beeps and the
keypad flashes three times.
* When batteries are replaced, Smart Module locks have a real time clock that will be set
through the User Interface (UI); it is recommended to verify correct date and time
particularly those locks operating under Daylight Saving Time (DST).