User guide

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3170 Series™ is a registered trademark of UTC RETAIL 11827027 Rev A

3170 Series

Touch Screen POS Workstation

USER GUIDE

Congratulations on your purchase of UTC

RETAIL’s innovative 3170 Series Touch

Screen POS Workstation. The 3170

Series was designed to conserve counter

space and it comes standard with a rich

set of features. This guide will acquaint

you with the 3170 Series Workstation’s

features and functionality.

This document provides instruction and

information for product users, and may

not be used for any purpose other than its

intended use. This document must be

downloaded in its entirety; it may not be reproduced, stored or transmitted in part without the

prior written permission of UTC RETAIL. All attempts have been made to ensure that the

information presented in this document is correct. No liability expressed or implied, will be

assumed by UTC RETAIL, its dealers, or affiliates, for damage resulting from the use of this

information.

The 3170 Series Touch Screen POS Workstation complies with UL60950 requirements. This

equipment has been tested and found to comply with the limits for a Class “A” digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio frequency energy and, if not installed and used

in accordance with the instruction manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is likely to cause harmful

interference, in which case the user will be required to correct the interference at his/her own

expense.

Summary of content (16 pages)

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3170 Series Touch Screen POS Workstation USER GUIDE Congratulations on your purchase of UTC RETAIL’s innovative 3170 Series Touch Screen POS Workstation. The 3170 Series was designed to conserve counter space and it comes standard with a rich set of features. This guide will acquaint you with the 3170 Series Workstation’s features and functionality. This document provides instruction and information for product users, and may not be used for any purpose other than its intended use.
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Contents PRODUCT INFORMATION ........................................................................................................................................... 3 Product Components ....................................................................................................................................... 3 Product Safety .................................................................................................................................................
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Product Information The 3170 Series Touch Screen POS Workstation is designed for use in restaurants, convenience stores, cafeterias and other specialty retail establishments. It is highly configurable, has easy access to connectors, and a large selection of interface ports for connectivity to printers, cash drawers, scanners, keyboards, and other peripherals.
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Technical Specifications 3170 Series Touch Screen POS Workstation Processor Intel Pentium G850 Dual Core Storage Hard disk drive (HDD), 320GB Second HDD, 320GB (Optional) Memory Up to 16 GB DDR3 DRAM (2 DIMM slots) Input/Output (1) Cash drawer ports, +12VDC or +24VDC, default setup for +24VDC cash drawer (4) RS232 serial ports on rear I/O panel, default setup is COM1 unpowered, COM2-4 powered (5) USB ports on rear I/O panel and (1) on front I/O panel (1) SVGA port (1) 10/100/1000 Base-T Ethernet p
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To perform a one-time modified boot order, keep pressing F7 during the boot process until the Boot Order menu appears. To access the BIOS during the system boot, keep pressing Delete during the boot process unit until the BIOS Main screen appears. Service and Technical Support Assistance and customer service are available from your dealer or authorized service provider. If your dealer or service provider cannot answer your questions or provide satisfactory service, call UTC RETAIL Technical Support.
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Motherboard Jumpers and Connectors Serial Port Power Selection The 3170 Series COM1 serial port is shipped factory set for modem operation. Pin 1 is for DCD (Data Carrier Detect), pin 9 for RI (Ring Indicator). Therefore, JP3 (COM1) has pins 1 and 2 jumpered. COM2, COM3 and COM4 are shipped factory set to provide +5VDC on Pin 9. Therefore, JP3 has pins 9 and 10 jumpered, JP7 and JP6 have pins 1 and 2 jumpered, and pins 9 and 10 jumpered.
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Each of these ports may be configured to provide +5V or +12V output to Pin 1 or Pin 9 to power your serial port peripherals. They must not be setup to provide power to Pin 1 and Pin 9 simultaneously. Do not hot plug onto a COM port configured to provide power to pin 1 or pin 9. You run a risk of shorting the powered pin to the port’s shield while hot plugging. By default, COM2, COM3 and COM4 have +5VDC on pin 9.
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COM3 and COM4 Power Settings COM3 and COM4 can be set to provide power to your serial device. The voltage can be set to +5V or +12V by setting jumper JP4 on the motherboard. When enabled, the power is available on pin 9 of the DB9 connector. By default, this power option is enabled in the BIOS. Enable COM3/COM4 power in BIOS 1. Power on the system, and press the ~~key when the system is booting up to enter the BIOS Setup utility. 2. Select the Advanced tab 3.~~
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Cash Drawer Port Power Selection The 3170 Series Cash Drawer port is shipped factory set to drive a +24VDC cash drawer circuit. Therefore, JP11 has pins 1 and 2 jumpered. Cash Drawer Port Power Settings Function JP3 (1 – 2) (3 – 4) Cash Drawer +12VDC 1 3 2 4 ▲Cash Drawer +24VDC 1 3 2 4 Audio Line-out Jack The 3170 Series 3.5mm line-out jack will provide an audio output signal to an external pair of computer speakers.
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Appendix A Programming Guide: 3170 Rear Customer Display Note: If you are using the customer display with an OPOS, JavaPOS, or POS for .Net application, this document does not apply to you. You will need to use the correct driver available on the UTC RETAIL web site at www.utcretail.com. The 3170 Rear Customer Display (RCD) operates by converting recognized data, supplied by serial communication, into a display message. The supplied data may also contain commands that control the display.
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Dimming Feature x 04 DEC 04 HEX Brightness can be controlled to four levels by using this function. After writing 04h to the display, the next byte sent will set the brightness. The table below lists the display dimming commands in ASCII, DEC and HEX expression.
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Carriage Return Feature 13 DEC 0D HEX The write-in moves to the first position of the same row. Display Position Feature 16 DEC 10 HEX Use the display positioning function to specify the write-in starting position.
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Flashing Text Stop 29 DEC 1D HEX After receipt of this command, the characters following will not flash. Clear to End of Line Feature 24 DEC 18 HEX This command will clear out the display from the current write-in position to the end of the current line. The current write-in position will not change. Clear to End of Display Feature 25 DEC 19 HEX This command will clear out the display from the current write-in position to the end of the second line.
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Serial Operating Parameters Selection The 3170 RCD ships factory set for 9600 baud, 8 data bits, and no parity. If desired, the baud and parity can be changed with a few simple steps. Remove the lens cover by depressing the 2 tabs on the bottom of the display. While the tabs are depressed, carefully rotate the lens cover off of the display, starting at the bottom of the display. Once the lens is removed, the headers used to select the baud rate and parity will be visible.
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ASCII Character Set DEC HEX ASCII DEC HEX ASCII DEC HEX ASCII DEC HEX ASCII 0 00 Ctrl-@ (NUL) 32 20 Space 64 40 @ 96 60 ` 1 01 Ctrl-A (SOH) 33 21 ! 65 41 A 97 61 a 2 02 Ctrl-B (STX) 34 22 “ 66 42 B 98 62 b 3 03 Ctrl-C (ETX) 35 23 # 67 43 C 99 63 c 4 04 Ctrl-D (EOT) 36 24 $ 68 44 D 100 64 d 5 05 Ctrl-E (ENQ) 37 25 % 69 45 E 101 65 e 6 06 Ctrl-F (ACK) 38 26 & 70 46 F 102 66 f 7 07 Ctrl-G (BEL) 39 27 ‘ 71 47
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Appendix B Programming Guide: 3170 Cash Drawer Driver Note: If you are using the cash drawer with an OPOS, JavaPOS, or POS for .Net application, this document does not apply to you. You will need to use the correct driver available on the UTC RETAIL web site at www.utcretail.com. Microsoft® Windows® Softwarei If you purchased your 3170 POS with a Windows® operating system pre-installed on it, you will find a Cash Drawer Utility folder within the Drivers folder on the hard drive.