Reference Manual (complete instructions)

177
Technical Notes
Troubleshooting
Bright specks
appear in
images
captured with
flash.
Flash is reflecting off particles in the air. Lower the flash, and
set the flash mode setting to W (off).
57
Flash does not
fire.
• A shooting mode that restricts the flash is selected. 71
• A function that restricts the flash is enabled. 73
Digital zoom
cannot be used.
• Digital zoom is set to Off or Crop in the setup menu. 112, 117,
151
• When movie recording starts with Movie options set to
d 2160/30p (4K UHD) or c 2160/25p (4K UHD),
the digital zoom magnification is restricted up to
approximately 2×.
130, 151
• Digital zoom cannot be used with certain shooting
modes or when using certain settings in other functions.
74, 112,
117, 151
Image size not
available.
• A function that restricts the Image size option is
enabled.
73
• When the scene mode is set to Easy panorama, the
image size is fixed.
44
No sound when
the shutter is
released.
Off is selected for Shutter sound in Sound settings in the
setup menu. No sound is produced with some shooting
modes and settings, even when On is selected.
47, 117,
152
AF-assist
illuminator does
not light.
Off is selected for the AF assist option in the setup menu.
AF-assist illuminator may not light depending on the
position of the focus area or the current shooting mode,
even when Auto is selected.
112, 117,
151
Images appear
smeared.
The lens is dirty. Clean the lens. 169
Colors are
unnatural.
White balance or hue is not adjusted properly.
38, 112,
115, 120
Randomly
sp
ace
d bright
pixels (“noise”)
appear in
image.
The subject is dark and the shutter speed is too slow or ISO
sensitivity is too high. Noise can be reduced by:
• Using the flash 19, 57
• Specifying a lower ISO sensitivity setting 112, 115,
125
Problem Cause/Solution
A