Reference Manual (complete instructions)

176
Technical Notes
Troubleshooting
Shooting Issues
Problem Cause/Solution
A
Cannot switch
to shooting
mode.
Disconnect the HDMI cable or USB cable. 102
Cannot take
pictures or
record movies.
• When the camera is in playback mode, press the c
button, shutter-release button, or b(e) button.
2, 20
• When menus are displayed, press the d button. 113
• When the scene mode is Night portrait or
Backlighting with HDR set to Off, raise the flash.
35, 57
• The flash is charging while the flash lamp is flashing. 57
• The camera and smart device are connected using Wi-Fi
connection and the camera is operated by remote
control.
30
• The battery is exhausted. 10, 11,
166
The camera
cannot focus.
• The subject is too close. Try shooting using Scene auto
selector or Close-up scene mode, or macro mode.
35, 36,
38, 61
• The subject is hard to focus on. 69
• Set AF assist in the setup menu to Auto. 112, 117,
151
• Turn the camera off and then on again. –
Colored stripes
appear on the
screen when
shooting.
Colored stripes may appear when shooting subjects with
repeating patterns (such as window blinds); this is not a
malfunction.
The colored stripes will not appear in captured images or
recorded movies. However, when using Continuous H:
120 fps or HS 480/4×, the colored stripes may be seen in
the captured images and recorded movies.
–
Images are
blurred.
• Use the flash. 19, 57
• Increase the ISO sensitivity value. 112, 115,
125
• Enable Photo VR when shooting still images. Enable
Movie VR when recording movies.
112, 115,
117, 136,
150
• Use a tripod to stabilize the camera (using the selftimer at
the same time is more effective).
60