HP Scanjet 7000/5000 Scanner User Guide
Contents 1 Scanner overview Scanner hardware .....................................................................................................................3 Scanner front panel buttons ................................................................................................3 Scanner lamp setting ...........................................................................................................4 Scanner software ..........................................................................
Scanner initialization or hardware problems ............................................................................29 Check the USB connection ................................................................................................29 Check that the scanner has power ....................................................................................29 Reset the scanner .............................................................................................................
1 Scanner overview This User Guide covers what you need to know about using your scanner. Scanner hardware Scanner software • • Scanner hardware 1 Front panel 2 Power save button 3 Document feeder 4 Latch to open scanner 5 Power switch 6 Power supply input 7 USB input See also • • Scanner front panel buttons Scanner lamp setting Scanner front panel buttons Use the buttons on the scanner front panel to start a scan and to configure some scanner settings.
Chapter 1 Icon Button name Description 1 LCD • • 2 OK/Select Displays available scan profiles and status and error messages. Displays the number of copies you specified for copying. Allows you to scroll the list of scan profiles, view their details, and specify the number of copies. • • Press and to scroll through profiles or specify number of copies.
To switch from Power Save mode to Instant Lamp On mode, select the Enable Instant Lamp On check box on the Settings tab of the HP Scanner Tools Utility. To switch back to Power Save mode, clear the Enable Instant Lamp On check box. Scanner software The scanner comes with an assortment of scanning and document-management programs, including: • • HP Smart Document Scan Software HP Scanner Tools Utility HP Smart Document Scan Software HP Smart Document Scan Software guides you through the scanning process.
Chapter 1 HP Scanner Tools Utility Use the HP Scanner Tools Utility to configure the list of scan profiles on the scanner front panel, to create scan profiles that use third-party scanning software, and to find information about scanner settings, status, and maintenance. To open the utility, do one of the following: • • • Double-click the HP Scanner Tools Utility icon on the desktop. Press the Tools ( ) button on the scanner front panel.
2 Use the scanner The following topics describe the HP Scanjet scanner as well as how to scan or copy original documents. • • Load originals Scan and copy Load originals For helpful information on loading your documents properly, refer to the following topics. • • • Document loading tips Load documents Load cards into the document feeder Document loading tips • • • • • The maximum capacity of the document feeder is 50 sheets of 75 g/m2 (20 lb) paper.
Chapter 2 • • • • Scanning the following types of documents might result in paper jams or damage to the documents.
Load documents 1. Pull up the document feeder extension and adjust the output tray. 2. Adjust the paper guides to the width of the documents. Take care not to overtighten the guides, which can restrict paper feeding. When scanning small originals such as checks, it is especially important that the paper guides fit snugly against the edges of the original.
Chapter 2 3. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that will be pointing into the feeder in one direction, and then fan that same edge in the opposite direction. 4. Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate the stack 90 degrees and repeat. 5. Gently set the stack in the document feeder. Load the pages face down with the top of the pages pointing into the feeder.
Load cards into the document feeder To load cards into the document feeder, follow these steps: 1. Place the stack of cards face down with the long dimension parallel to the paper guides. 2. Adjust the paper guides to center the original. Make sure the paper guides touch the edges of the original. Scan and copy The following topics describe how to scan or copy originals using the scanner and the scanner software.
Chapter 2 • • If you want to change the copy settings, select Start copy software and then press either the Scan Simplex ( ) or Scan Duplex ( ) button. The HP Copy software starts on the connected computer where you can modify copy settings. You can create scan profiles that use third-party scanning software. For more information, see the HP Scanning Tools Utility Help. Scan from the scanner buttons To scan using the scanner buttons, follow these steps: 1. Load the originals. 2.
For more information, see the online help for the scanning software.
3 Useful scanner features Experienced document management professionals might be interested in the following scan features. These features are available from any document TWAIN or ISIS application that allows you to modify the scan settings in its user interface.
For more information, see the HP Smart Document Scan Software Help. Create scan profiles that use third-party scanning software If you have scanning software that you want to use with your scanner, you can create profiles that use your software. To create a third-party scan profile, follow these steps: 1. 2. 3. 4. Turn on the scanner and start the HP Scanner Tools Utility. Click the Profiles tab. In the Other application profiles area, click Create.
Chapter 3 To enable long-page scans in an HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document Scan Software. 2. Select a scan profile, and then click Edit. 3. Set the page size: ▲ On the Scan tab of the Profile Settings dialog box, select Custom in the Size drop-down list, and then type the actual page dimensions, up to 216 mm x 864 mm (8.5 in x 34 in), in the Width and Height boxes. TIP: Alternatively, you can select Maximum in the Size drop-down list.
Filter out color from a document (color dropout) Available color dropout options depend upon your scanner. • • HP Scanjet 7000: You can filter out a color channel (red, green, or blue) or up to three individual colors. For specific colors, the sensitivity setting controls how closely a scanned color must approximate the specified color. HP Scanjet 5000: You can filter out a color channel (red, green, or blue).
Chapter 3 3. On the Scan tab of the Profile Settings dialog box, click Advanced Settings. 4. On the More tab of the Properties dialog box: • Clear the Enable check box (located under the Misfeed (Multipick) Detection heading) to disable this feature. • Select the Enable check box to enable this feature.
4 Care and maintenance This section presents information about how to care for and maintain the scanner. • • • • • • HP Scanner Tools Utility Maintenance tab Order maintenance and scanning supplies Clean the scanner glass Clean the paper path Clean the rollers Replace the rollers Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary depends upon several factors, including the amount of use and the environment. You should perform routine cleaning as necessary.
Chapter 4 3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. Do not spray the glass cleaner directly on the glass.
3. Place the unfolded cloth into the document feeder. 4. Press the Tools ( ) button to open the Scanner Tools Utility. Click the Maintenance tab. 5. Click the Clean button to feed the cloth through the scanner. CAUTION: Wait two minutes for the components to dry before proceeding to the next step. 6. Place up to five pages of printed paper in the scanner. Scan and view the results. 7. If streaks still appear, repeat steps 3 through 5.
Chapter 4 To clean the rollers, follow these steps: 1. Press the Power switch to the off position, and then disconnect the USB cable and power supply from the scanner. 2. Open the scanner hatch. 3. Open the roller cover on the inside of the scanner hatch and lift the roller up. 4. Remove any visible lint or dust from the roller and its housing using either compressed air or a clean lint-free cloth moistened with isopropyl alcohol.
5. Reinsert the roller into the housing. 6. Open the door on the inside of the scanner, open the roller covers, and then remove the rollers. 7. Remove any visible lint or dust from the rollers and their housing using either compressed air or a clean lint-free cloth moistened with isopropyl alcohol. 8. Reinsert the rollers into the housing. Rotate the rollers as you slide them to the left to match up the notches on the roller axle and axle holder.
Chapter 4 9. Clean the non-removable rollers using either compressed air or a clean lint-free cloth moistened with isopropyl alcohol. 10. Close the scanner hatch, and then reconnect the USB cable and power supply to the scanner. 11. Press the Power switch to the on position, and then update the scanner maintenance history: a. Press the Tools ( ) button on the scanner front panel to open on the HP Scanner Tools Utility. b. In the Record Cleaning section of the Maintenance tab, click Record Cleaning.
3. Close the scanner hatch, and then reconnect the USB cable and power supply to the scanner. 4. Update the scanner maintenance history: a. Press the Tools ( ) button on the scanner front panel to open on the HP Scanner Tools Utility. b. In the Record Replacement section of the Maintenance tab, click Record Replacement. For more information, see the HP Scanner Tools Utility Help. NOTE: HP recommends that you replace the rollers every 100,000 scans.
5 Troubleshooting This section contains solutions for common problems with the scanner. • • • • • • • • Scanner error codes Basic troubleshooting tips Scanner installation troubleshooting Scanner initialization or hardware problems Scanner operation problems Scanner buttons are not working correctly Scanner paper path problems Contact HP Support For additional troubleshooting, see the Help for the HP scanning program that you are using.
(continued) Error Code Description Paper Error The document feeder cannot pick up the paper or the paper is jammed. Follow these steps to resolve the error: 1. 2. 3. 4. Hardware Error Remove the paper from the document feeder. Sort through the stack to make sure the sheets are not stuck together. Make sure the paper meets the size and weight specifications, as specified in the scanner User Guide. Replace the stack of originals and try again. Two conditions could generate this error.
Chapter 5 Scanner installation troubleshooting • • Check the cables Uninstall and then reinstall the HP Scanjet utilities Check the cables Cable type Action Power cable The power cable is connected between the scanner and a power outlet. • • • USB cable Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector. If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.
Scanner initialization or hardware problems • • • • Check the USB connection Check that the scanner has power Reset the scanner Scanner has stopped working correctly Check the USB connection Check the physical connection to the scanner. • • Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. Ensure that the USB cable is securely connected between the scanner and the computer.
Chapter 5 If the problem persists after verifying the above items, follow these steps: 1. Press the Power switch to the off position, and then disconnect the power cable from the scanner. 2. Wait 30 seconds. 3. Reconnect the power cable to the scanner, then press the Power switch to the on position. See also Check the cables Reset the scanner If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to use the scanner, you should reset the scanner.
5. Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) from the Control Panel to uninstall the following applications: • HP Scanjet 7000 Document ISIS/TWAIN or HP Scanjet 5000 Document ISIS/ TWAIN • HP Scanjet 7000 Utilities or HP Scanjet 5000 Utilities 6. Reinstall using the HP Scanning Software CD that came with your scanner. 7. Reconnect the USB cable and power cable to the scanner, and then press the Power switch to the on position.
Chapter 5 NOTE: The scanner lamp does not turn off when paper is in the document feeder, when in Instant Lamp On mode, and when Energy Savings is turned off. Scanner does not scan right away Make sure the scanner hatch is closed, and that the power switch on the back of the scanner is in the on position. If the scanner has not been used for awhile, the scanner lamp might need to go through a warm-up period before scanning can begin.
See also • • Clean the scanner glass Reduce file size with hardware compression Scanned pages are out of order at the scan destination Verify that the page order of the original document is correct before inserting into the document feeder. Make sure that there are no staples, paper clips, or any other attached material (such as adhesive notes) that may cause the pages to feed incorrectly. Verify that pages are not stuck together.
Chapter 5 Scanned images are not straight Verify that the document feeder guides are centered on the scanner and set to an appropriate width for the original being scanned. Make sure the paper guides touch the edges of the original. Vertical white stripes appear on the printed page The destination printer might be out of toner or ink. Scan a different original to the same printer to see if the issue lies with the printer. If the second scan has the same problem, try scanning to a different printer.
4. Restart your computer. 5. If the problem persists, the buttons might be disabled outside of the HP Scanner Tools Utility. Try the following procedure: a. Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list. b. Display the scanner properties: • Windows 2000: Click Properties. • Windows XP and Vista: Right-click your scanner model, and then click Properties. c.
Chapter 5 See also • • • • • Document loading tips Hardware Misfeed (Multipick) Detection Clean the paper path Clean the rollers Replace the rollers Scanning fragile originals To safely scan fragile originals (photographs or documents on wrinkled or very lightweight paper) place originals in a clear, heavyweight document sleeve that is no more than 216 mm (8.5 in) wide before inserting into the document feeder.
The bottom of the scanned image is cut off By default, the scanning software can scan media that is up to 356 mm (14 in) long. For longer pages, the end of the document is not included in the scanned image. Verify that you have specified an appropriate page size in the scanning software. See also Scan extra long documents The scanned images have streaks or scratches After each step, try another scan to see if the streaks or scratches are still apparent. If so, then try the next step.
Chapter 5 Clear jams from the scanner paper path To clear a paper jam: 1. Open the scanner hatch. 2. Remove the originals or any obstructions from the paper path. 3. Remove any debris (paper, staples, clips, etc.) that you see in the paper path. 4. Close the scanner hatch until it snaps into place. 5. Reload the unscanned originals in the document feeder. 6. Resume scanning.
Contact HP Support For support contact information, see the printed Getting Started Guide that came with the scanner, or see www.hp.com/support.
6 Product accessibility and support Accessibility options on this scanner include an LCD Reader and the ability to enable and disable scanner buttons. NOTE: The scanner User Guide is available in a Help format that is readable by most screen readers. To find this file, click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 7000 or 5000, and then click User Guide.
To turn off the scanner buttons, follow these steps: 1. Open the HP Scanner Tools Utility. 2. On the Profiles tab, select the Disable front panel buttons check box. To turn on the scanner buttons, clear the Disable front panel buttons check box. NOTE: You must have administrative privileges on the computer to change the setting of this check box. Getting assistance In order to get the best results from your HP product, please consult the following HP support offerings: 1.
Index A accessibility 40 applications scan from 12 B Back button 4 black scans troubleshoot 33 blurry images 32 buttons scanner front panel 3 C cables troubleshoot 28 Cancel button 4 Care Pack Services 41 clean paper path 20 rollers 21 scanner glass 19 cleaning cloth 20 Color dropout 17 crooked images 34 customer support 39 cut-off images troubleshoot 37 D disable scanner buttons 40 document feeder load cards 11 load paper 9 tips on loading 7 E export profiles 15 F features color dropout 17 Hardware Mi
Index replace rollers 24 reset scanner 30 rollers clean 21 replace 24 S scan cards 11 feeding problems 35 files too large 34 fragile items 36 from HP Smart Document Scan Software 12 from other programs 12 paper originals 9 scan profiles 14 scanner front panel buttons 3 reset 30 Scanner hardware compression 16 scanner lamp troubleshoot 4, 31 screen reader 40 skewed images 34 software troubleshoot installation 28 uninstall and reinstall 28, 30 speed troubleshoot 32 speed, troubleshoot 33 streaks troubleshoot
