OptiPlex 3280 All-in-One Service Manual Regulatory Model: W21B Regulatory Type: W21B001 May 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Safety instructions....................................................................................................................... 6 Before working inside your computer................................................................................................................................. 6 Before you begin .............................................................................................................................................................
Wireless card........................................................................................................................................................................ 37 Removing the wireless card......................................................................................................................................... 37 Installing the wireless card....................................................................................................................................
4 System setup.............................................................................................................................80 BIOS overview..................................................................................................................................................................... 80 Entering BIOS setup program............................................................................................................................................80 Navigation keys...
1 Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. NOTE: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3. 4. 5. 6. Disconnect your computer and all attached devices from their electrical outlets. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer. Remove any media card and optical disc from your computer, if applicable.
• • • • • wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week. ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best method for doing this test.
2. 3. 4. 5. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer. Connect your computer and all attached devices to their electrical outlets. Turn on your computer.
2 Removing and installing components Recommended tools The procedures in this document may require the following tools: • • Phillips screwdriver #1 Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced. NOTE: Some systems have magnetic surfaces.
Table 1. OptiPlex 3280 All-in-One screw list(continued) Component Screw type Quantity Camera door M3x5 2 Heat sink—UMA Captive screws 5 Rear-I/O bracket M3x5 4 System board M3x5 7 Speakers M3 4+7.1xZN 4 Power-button board M3x5 1 Microphones M2x2.5 2 Side I/O-board shield M3x5 2 Side-I/O board M2.5x3.5 2 Antennas M2x2.5 2 Display panel M3x5 8 Middle frame M3x5 11 Audio board M3x5 1 Screw image Stand Removing the fixed stand Prerequisites 1.
Steps 1. Press and slide the release button up. 2. Hold the button in the release position and lift the stand upward. 3. Slide the stand downward, to lift the stand off the back cover. Installing the fixed stand Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image provides a visual representation of the fixed stand installation procedure.
Steps 1. Align the tabs on the stand with the slots on the back cover. 2. Snap the stand until it clicks into place. Next steps 1. Follow the procedure in After working inside your computer. Removing the articulating stand Prerequisites 1. Follow the procedure in Before working inside your computer. CAUTION: When servicing the system, place it on an elevated, clean, and flat surface. Dell recommends removing the stand to avoid accidental damage to the system display during servicing.
Steps 1. Press and slide the release button up.
2. Hold the button in the release position, and lift the stand upward. 3. Slide the stand downward, to lift the stand off the back cover. 4. Pry the rubber feet from the bottom cover and pull it out. Installing the articulating stand Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the articulating stand and provides a visual representation of the installation procedure.
Steps 1. Align the rubber feet with the slots on the bottom cover and push it firmly in place. 2. Align the tabs on the stand with the slots on the back cover. 3. Snap the stand until it clicks into place. Next steps 1. Follow the procedure in After working inside your computer. Removing the height adjustable stand Prerequisites NOTE: Follow the same procedure to remove the Height Adjustable Stand with Optical Disk Drive. 1. Follow the procedure in Before working inside your computer.
Steps 1. Press and slide the release button up. 2. Hold the button in the release position, and lift the stand upward. 3. Slide the stand downward, to lift the stand off the back cover. Installing the height adjustable stand Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: Follow the same procedure to install the Height Adjustable Stand with Optical Disk Drive.
Steps 1. Align the tabs on the stand with the slots on the back cover. 2. Snap the stand until it clicks into place. Next steps 1. Follow the procedure in After working inside your computer. Cable cover—optional Removing the cable cover Prerequisites 1. Follow the procedure in Before working inside your computer. CAUTION: When servicing the system, place it on an elevated, clean, and flat surface. It is recommended to remove the stand to avoid accidental damage to the system display during servicing. 2.
Steps 1. Unroute the power cable from the slots on the cable cover. 2. Remove the screw (M3x9) that secures the cable cover to the bottom cover. 3. Lift the cable cover from the bottom cover.
Installing the cable cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image provides a visual representation of the cable cover installation procedure.
Steps 1. Route the power cable through the slots on the cable cover. 2. Align the screw hole on the cable cover with the screw hole on the bottom cover. 3. Replace the screw (M3x9) to secure the cable cover to the bottom cover. Next steps 1. Install the stand. 2. Follow the procedure in After working inside your computer. Back cover Removing the back cover Prerequisites 1. Follow the procedure in Before working inside your computer.
Steps 1. Press and hold the release tab on the back cover to release it from the latch on the system-board shield. 2. Slide the back cover up to release the tabs on the cover from the slots on the middle frame. 3. Lift the back cover up and remove it from the system.
Installing the back cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image provides a visual representation of the back cover installation procedure.
Steps 1. Place the back cover on the middle frame and system-board shield and align the tabs on the back cover with the slots on the middle frame. 2. Slide the back cover to lock the release tab under the latch on the system-board shield. Next steps 1. Install the cable cover (optional). 2. Install the stand. 3. Follow the procedure in After working inside your computer. Hard drive Removing the hard drive Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer.
Installing the hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the hard drive and provides a visual representation of the installation procedure. Steps 1. Slide the hard-drive assembly into the slot on the display-assembly base. 2. Replace the two screws (M3x5) that secures the hard-drive assembly to the display-assembly base. Next steps 1. 2. 3. 4.
About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure. Steps 1. Pry and remove the DIMM door from the system-board shield 2. Using your fingertips, spread apart the securing clips on the memory-module slot until the memory module pops up. 3. Slide and remove the memory module from the memory-module slot. NOTE: Repeat step 2 and 3 if there are two memory modules.
Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. NOTE: Repeat step 1 and 2 if there are two memory modules. 3. Align the tabs on the DIMM door with the slots on the system-board shield and snap it into place. NOTE: Repeat step 1 and 2 if there are two memory modules.
About this task The following image indicates the location of the system-board shield and provides a visual representation of the removal procedure. Steps 1. Remove the five screws (M3x5) that secure the system-board shield to the display-assembly base. 2. Lift the system-board shield off the display-assembly base. Installing the system-board shield Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the system-board shield with the screw holes on the display-assembly base. 2. Replace the five screws (M3x5) to secure the system-board shield to the display-assembly base. Next steps 1. 2. 3. 4. Install the back cover Install the cable cover (optional). Install the stand. Follow the procedure in After working inside your computer. Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. 2. 3. 4. 5.
About this task The following image indicates the location of the solid-state drive and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x2.5) that secures the solid-state drive to the system board. 2. Slide and remove the solid-state drive from the M.2 card slot on the system board. Installing the M.2 2230 solid-state drive Prerequisites CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Steps 1. Align the notch on the solid-state drive with the tab on the M.2 card slot. 2. Slide the solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x2.5) to secure the solid-state drive to the system board. Next steps 1. 2. 3. 4. 5. Install the system-board shield. Install the back cover Install the cable cover (optional). Install the stand. Follow the procedure in After working inside your computer. Removing the M.
Steps 1. Remove the screw (M2x2.5) that secures the solid-state drive to the system board. 2. Slide and remove the solid-state drive from the M.2 card slot on the system board. Installing the M.2 2280 solid-state drive/Intel Optane memory module Prerequisites CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the notch on the solid-state drive with the tab on the M.2 card slot. 2. Slide the solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x2.5) to secure the solid-state drive to the system board. Next steps 1. 2. 3. 4. 5. Install the system-board shield. Install the back cover Install the cable cover (optional). Install the stand. Follow the procedure in After working inside your computer. System fan Removing the fan Prerequisites 1. 2. 3. 4. 5.
Steps 1. Disconnect the system-fan cable from the system board. 2. Remove the three screws (M3x5) that secure the system-fan to the display-assembly base. 3. Lift the system-fan, along with its cable, off the display-assembly base. Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the system-fan with the screw holes on the display-assembly base. 2. Replace the three screws (M3x5) to secure the system-fan to the display-assembly base. 3. Connect the system-fan cable to the connector on the system board. Next steps 1. 2. 3. 4. 5. Install the system-board shield. Install the back cover Install the cable cover (optional). Install the stand. Follow the procedure in After working inside your computer.
Steps 1. Using your fingertip or plastic scribe, press on the metal clip to release the coin-cell battery from the coin-cell battery holder. 2. Lift the coin-cell battery from the coin-cell battery holder. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps With the positive-side facing up, insert the coin-cell battery into the battery holder on the system board and gently press the battery until it snaps into place. Next steps 1. 2. 3. 4. 5. Install the system-board shield. Install the back cover Install the cable cover (optional). Install the stand. Follow the procedure in After working inside your computer. Wireless card Removing the wireless card Prerequisites 1. 2. 3. 4. 5. Follow the procedure in Before working inside your computer.
Steps 1. 2. 3. 4. 5. 6. 7. Remove the two screws (M2x4) that secure the wireless-card shield to the system board. Unroute the antenna cables from the routing guides on the display-assembly base. Lift the wireless-card shield out of the system. Remove the screw (M2x4) that secures the wireless-card bracket to the wireless card. Slide and remove the wireless-card bracket off the wireless card. Disconnect the antenna cables from the wireless card.
Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme: Table 2. Antenna-cable color scheme 2. 3. 4. 5. 6. 7. 8. Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black Place the wireless-card bracket on the wireless card. Align the notch on the wireless card with the tab on the wireless-card slot. Slide the wireless card at an angle into the wireless-card slot.
Camera assembly Removing the camera assembly Prerequisites 1. 2. 3. 4. 5. Follow the procedure in Before working inside your computer. Remove the stand. Remove the cable cover (optional). Remove the back cover. Remove the system-board shield. About this task The following image indicates the location of the camera assembly and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M3x5) that secure the camera assembly door to the display-assembly base. 2.
3. Unroute the camera cable from the routing guides on the display-assembly base. 4. Remove the two screws (M3x5) that secure the camera assembly to the middle frame. 5. Slide and remove the camera assembly from the middle frame. Installing the camera assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
6. Replace the two screws (M3x5) to secure the camera assembly door to the display-assembly base. Next steps 1. 2. 3. 4. 5. Install the system-board shield. Install the back cover Install the cable cover (optional). Install the stand. Follow the procedure in After working inside your computer. Bottom cover Removing the bottom cover Prerequisites 1. 2. 3. 4. 5. Follow the procedure in Before working inside your computer. Remove the stand. Remove the cable cover (optional). Remove the back cover.
2. Lift the bottom cover off the display-assembly base. Installing the bottom cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the bottom cover and provides a visual representation of the installation procedure. Steps 1. Align the screw holes on the bottom cover with the screw holes on the display-assembly base. 2.
Heat sink Removing the heat sink Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in Before working inside your computer. Remove the stand. Remove the cable cover (optional). Remove the back cover. Remove the system-board shield. Remove the system fan. About this task The following image indicates the location of the heat sink and provides a visual representation of the removal procedure. Steps 1.
Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that thermal conductivity is achieved. About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure. Steps 1.
Processor Removing the processor Prerequisites 1. 2. 3. 4. 5. 6. 7. Follow the procedure in Before working inside your computer. Remove the stand. Remove the cable cover (optional). Remove the back cover. Remove the system-board shield. Remove the system fan. Remove the heat sink. About this task The following image indicates the location of the processor and provides a visual representation of the removal procedure. Steps 1.
CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket. 3. Gently lift the processor from the processor socket. Installing the processor Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the processor and provides a visual representation of the installation procedure. Steps 1.
CAUTION: Ensure that the processor-cover notch is positioned underneath the alignment post. 3. When the processor is fully seated in the socket, pivot the release-lever down and place it under the tab on the processor cover. Next steps 1. 2. 3. 4. 5. 6. 7. Install the heat sink. Install the system fan. Install the system-board shield. Install the back cover Install the cable cover (optional). Install the stand. Follow the procedure in After working inside your computer.
Steps 1. Remove the four screws (M3x5) that secure the rear-I/O bracket to the display-assembly base. 2. Lift the rear-I/O bracket off the display-assembly base. Installing the rear-I/O bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the rear-I/O bracket and provides a visual representation of the installation procedure.
Steps 1. Align the screw holes on the rear-I/O bracket with the screw holes on the display-assembly base. 2. Replace the four screws (M3x5) that secure the rear-I/O bracket to the display-assembly base. Next steps 1. 2. 3. 4. 5. 6. 50 Install the bottom cover. Install the system-board shield. Install the back cover Install the cable cover (optional). Install the stand. Follow the procedure in After working inside your computer.
System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15.
1. 3. 5. 7. 9. 11. 13. 15. 17. 19. Processor Touch-screen cable connector System-fan cable connector eSPI Debug Card cable connector Hard-drive connector Microphone-module cable connector Speaker cable connector SIO-power cable connector M.2 WLAN connector Display back-light cable connector 2. 4. 6. 8. 10. 12. 14. 16. 18. Camera cable connector M.
Steps 1. Disconnect the camera cable from the connector on the system board. 2. Disconnect the touchscreen cable from the connector on the system board. 3. Disconnect the system fan cable from the connector on the system board.
4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Disconnect the microphone-module cable from the connector on the system board. Disconnect the SIO-signal cable from the connector on the system board. Disconnect the speaker cable from the connector on the system board. Disconnect the audio-board cable from the connector on the system board. Disconnect the SIO-power cable from the connector on the system board. Disconnect the display cable from the connector on the system board.
The following image indicates the location of system board and provides a visual representation of the installation procedure. Steps 1. Align the screw holes on the system board with the screw holes on the display-assembly base. 2. Replace the seven screws (M3x5) to secure the system board to the display-assembly base.
3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Connect the camera cable to the connector on the system board. Connect the touchscreen cable to the connector on the system board. Connect the system fan cable to the connector on the system board. Connect the microphone-module cable to the connector on the system board. Connect the SIO-signal cable to the connector on the system board. Connect the speaker cable to the connector on the system board. Connect the audio-board cable to the connector on the system board.
Steps 1. 2. 3. 4. Disconnect the speaker cable from the connector on the system board. Remove the four screws (M3 4+7.1xZN) that secure the speakers to the display-assembly base. Unroute the speaker cable from the routing guides on the display-assembly base. Lift the speakers along with the cable off the display-assembly base. Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the speakers with the screw holes on the display-assembly base. 2. Replace the four screws (M3 4+7.1xZN) to secure the speakers to the display-assembly base. 3. Route the speaker cable through the routing guide on display-assembly base and connect the speaker cable to the system board. Next steps 1. 2. 3. 4. 5. 6. 7. Install the rear-I/O bracket. Install the bottom cover. Install the system-board shield. Install the back cover Install the cable cover (optional).
2. 3. 4. 5. 6. 7. Remove the stand. Remove the cable cover (optional). Remove the back cover. Remove the system-board shield. Remove the rear-I/O bracket. Remove the speakers. About this task The following image indicates the location of the power-button board and provides a visual representation of the removal procedure. Steps 1. 2. 3. 4. Open the latch, and disconnect the power-button board cable from the connector on the system board.
Steps 1. 2. 3. 4. Align and place the power-button board in the slot on the middle frame. Replace the screw (M3x5) to secure the power-button board to the middle frame. Route the power-button board cable through the display-assembly base. Connect the power-button board cable to the connector on the system board and close the latch to secure the cable. Next steps 1. 2. 3. 4. 5. 6. 7. 8. Install the speakers. Install the rear-I/O bracket. Install the bottom cover. Install the system-board shield.
About this task The following image indicates the location of the microphones and provides a visual representation of the removal procedure. Steps 1. Disconnect the microphone cable from the system board, and unroute it from the routing guides on the display-assembly base. 2. Remove the two screws (M2x2.5) that secure the microphone module (2) to the middle frame. 3. Lift the microphone module (2) off the slots on the middle frame.
Steps 1. Align the screw holes on the microphone modules with the screw holes on the middle frame. 2. Replace the two screws (M2x2.5) that secure the microphone modules to the middle frame. 3. Route the microphone cable through the routing guides on the display-assembly base and connect the microphone cable to the system board. Next steps 1. 2. 3. 4. 5. 6. 7. Install the speaker. Install the rear-I/O bracket. Install the bottom cover. Install the back cover Install the cable cover (optional).
6. Remove the system-board shield. 7. Remove the bottom cover. 8. Remove the rear-I/O bracket. About this task The following image indicates the location of the side-I/O board and provides a visual representation of the removal procedure. Steps 1. 2. 3. 4. 5. 6. Remove the two screws (M3x5) that secure the side-I/O board shield to the display-assembly base. Lift and remove the side I/O-board shield off the side-I/O board.
About this task The following image indicates the location of the side-I/O board and provides a visual representation of the installation procedure. Steps 1. 2. 3. 4. 5. 6. Align the screw holes on the side-I/O board with the screw holes on the display-assembly base. Replace the two screws (M2.5x3.5) to secure the side-I/O board to the display-assembly base. Route the SIO-signal cable, SIO-power cable, and audio-board cable through the routing guides on the display-assembly base.
Audio board Removing the audio board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. Follow the procedure in Before working inside your computer. Remove the stand. Remove the cable cover (optional). Remove the back cover. Remove the system-board shield. Remove the bottom cover. Remove the rear-I/O bracket. Remove the side-I/O bracket. About this task The following image indicates the location of the audio board and provides a visual representation of the removal procedure. Steps 1.
About this task The following image indicates the location of the audio board and provides a visual representation of the installation procedure. Steps 1. Align the screw hole on the audio board with the screw hole on the display-assembly base. 2. Replace the screw (M3x5) to secure the audio board to the display-assembly base. 3. Connect the audio-board cable to the system board. Next steps 1. 2. 3. 4. 5. 6. 7. Install the rear-I/O bracket. Install the bottom cover. Install the system-board shield.
9. 10. 11. 12. Remove the bottom cover. Remove the rear-I/O bracket. Remove the speakers. Remove the side-I/O board. About this task The following image provides a visual representation of the antenna modules removal procedure.
Steps 1. 2. 3. 4. Remove the antenna cables from the routing guides on the display-assembly base. Remove the two screws (M2x2.5) that secure the antenna modules to the middle frame. Carefully peel the copper foil that secures the antenna cables to the middle frame. Lift the antenna modules off the middle frame. Installing the antenna modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. 2. 3. 4. Align and place the antenna modules in the slots on the middle frame. Adhere the copper foil that secures the antenna cables to the middle frame. Replace the two screws (M2x2.5) to secure the antenna modules to the middle frame. Route the antenna cables through the routing guides on the display-assembly base. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Install the speakers. Install the rear-I/O bracket. Install the system board. Install the bottom cover. Install the wireless card.
9. Remove the speakers. 10. Remove the camera assembly. 11. Remove the system board. About this task The following image indicates the location of display panel and provides a visual representation of the removal procedure.
Steps 1. Remove the 8 screws (M3x5) that secure the middle frame and display-assembly base to the display panel. 2. Place the system in an upright position. 3. Holding the top corner, release the display panel away from the middle frame and display-assembly base.
4. Route the display back-light, touch screen and display cable through the slots on the display assembly base. 5. Lift the display panel up from the middle frame and display-assembly base. Installing the display panel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of display panel and provides a visual representation of the installation procedure.
Steps 1. 2. 3. 4. 5. 6. 7. Place the system in an upright position, and slide the display panel on the slots of the display-assembly base. Route the display-backlight, touch screen, and display cable through the slots on the display-assembly base. Place the display-assembly base on a clean and flat surface with the display panel facing down. Replace the four screws (M3x5) to secure the display panel to the middle frame and display-assembly base. Remove the four jig screws from the display panel.
6. 7. 8. 9. 10. 11. Install the heat sink. Install the system-board shield. Install the back cover Install the cable cover (optional). Install the stand. Follow the procedure in After working inside your computer. Middle frame Removing the middle frame Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Follow the procedure in Before working inside your computer. Remove the stand. Remove the cable cover (optional). Remove the back cover. Remove the system-board shield.
Steps 1. Remove the 11 screws (M3x5) that secure the middle frame to the display-assembly base. 2. Remove the middle frame and lift the middle frame off the display-assembly base.
Installing the middle frame Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the middle frame and provides a visual representation of the installation procedure.
Steps 1. Slide and align the middle frame to the slots on the display-assembly base, then snap the middle frame into place on the displayassembly base. 2. Replace the 11 screws (M3x5) to secure the middle frame to the display-assembly base.
Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 78 Install the display panel. Install the antenna module. Install the side-I/O board. Install the microphones. Install the power-button board. Install the system board. Install the camera assembly. Install the speakers. Install the rear-I/O bracket. Install the bottom cover. Install the wireless card. Install the hard-drive. Install the system-board shield. Install the back cover Install the cable cover (optional). Install the stand.
3 Software This chapter details the supported operating systems along with instructions on how to install the drivers. Topics: • • Operating system Downloading the drivers Operating system • • • • • • Windows 10 Home (64-bit) Windows 10 IoT Enterprise 2019 LTSC (OEM Only) Windows 10 Professional (64-bit) Windows 10 Pro Education (64-bit) NeoKylin 7.0 (China only) Ubuntu 18.04 (64-bit) Downloading the drivers Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference. Use the BIOS Setup program for the following purposes: • • • Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: • • Access System Setup by pressing F2 key Bring up the one-time boot menu by pressing F12 key. The one-time boot menu displays the devices that you can boot from including the diagnostic option.
Table 3. System setup options—System information menu(continued) General-System Information Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed.
Table 4. System setup options—System Configuration menu(continued) System Configuration By default, all the options are enabled. SMART Reporting Enable or disable Self-Monitoring, Analysis, and Reporting Technology (SMART) during system startup. By default, the Enable SMART Reporting option is not enabled. USB Configuration Enable USB Boot Support Enable or disable booting from USB mass storage devices such as external hard drive, optical drive, and USB drive.
Table 5. System setup options—Security menu Security Admin Password Set, change, or delete the administrator password. System Password Set, change, or delete the system password. Internal HDD-0 Password Set, change, or delete the system's internal HDD password. Password Configuration Control the minimum and maximum number of characters allowed for the Admin and System passwords. Password Bypass Bypass the System (Boot) Password and the internal HDD password prompts during a system restart.
Table 7. System setup options—Intel Software Guard Extensions menu Intel Software Guard Extensions Intel SGX Enable Enable or disable Intel Software Guard Extensions. By default, the Software Controlled option is enabled. Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size. By default, the 128 MB option is enabled. Table 8. System setup options—Performance menu Performance Multi Core Support Enable multiple cores. By default, the option is enabled.
Table 9. System setup options—Power Management menu(continued) Power Management Block Sleep Enable or disable block sleep. By default, the option is disabled. Table 10. System setup options—POST Behavior menu POST Behavior Numlock LED Enable or disable Numlock LED. By default, the Enable Numlock LED option is enabled. Keyboard Error Enable or disable the keyboard error detection. By default, the option is enabled. Fastboot Enable to set the speed of the boot process.
Table 14. System setup options—Maintenance menu Maintenance Service Tag Display the system’s Service Tag. Asset Tag Create a system Asset Tag. SERR Messages Enable or disable SERR messages. BIOS Downgrade Control flashing of the system firmware to previous revisions. Data Wipe Enable to securely erase data from all internal storage devices. BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from a recovery file on the user primary hard drive or an external USB key.
Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter the system setup, press F2 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field.
5 Troubleshooting Dell SupportAssist Pre-boot System Performance Check diagnostics About this task The SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally.
3. Press and hold the power button. 4. Release the power button. 5. Hold the display built-in self test button until the test starts. Diagnostics Power status indicator light: Indicates the power status. Solid amber—The system is unable to boot to the operating system. This indicates that the power supply or another device in the system is failing. Blinking white—The system is unable to boot to the operating system.
Table 19. Diagnostic LED behavior(continued) Blinking pattern Amber Problem description White Suggested resolution 3 2 PCI, video card/chip failure Replace the system board. 3 3 Recovery image not found Flash the latest BIOS version. If problem continues, replace the system board. 3 4 Recovery image found but invalid Flash the latest BIOS version. If problem continues, replace the system board. 3 5 Power-rail failure EC ran into power sequencing failure.
Follow these steps to flash the BIOS: Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. 5. 6. 7. 8. 9. Click Drivers & downloads > Find it myself. Select the operating system installed on your computer. Scroll down the page and expand BIOS.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 20. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
