User guide

Chapter 3: Getting Around AltiWare Administrator
AltiWare ACC 5.2 Administration Manual 35
• Unstaff—the number of agents who are logged out from the system and have
become a virtual extension
• Queue—the number of calls waiting in queue
• Waiting Time—the longest wait time of callers in queue
• Service Level— the percentage of calls in queue with queue time less than or equal
to the defined service level threshold
Current Resource Statistics Window
The Current Resource Statistics window displays the total VoIP channels, available
channels, and in-use channels.
The window allows administrators to monitor VoIP channel usage and MeetMe
conference resource use.
Figure 8. Current Resource Statistics window
Top part of the window
Contains a summary of codec usage. The first G711 only codec section is displaying
30-port G711 VoIP board codec use.
Middle part of the window
Displays the following data:
• Gateway ID—the ID of the VoIP channel’s home gateway
• IP Resource—the Triton VoIP logical board ID:internal DSP channel ID
• Codecs Capability—the codecs the IP channel can use
• Active Codec—the codec currently being used
• Used By—the extension, trunk, SIP channel or H.323 channel that is using this
channel
• Connect To—the extension, trunk, or channel the channel is connected to
• Packets Sent/Received—the number of voice packets sent and received
• Bytes Sent/Received—the total size (in bytes) of all voice packets sent and
received
• Network Packet Loss—the number of voice packets that have been lost due to
prolonged delays, network congestion, or routing failure
• JB Packet Loss—the number of voice packets that have been discarded due to jitter
buffer overflow