User's Manual

Chapter 22 Troubleshooting
AMG1202-T10A User’s Guide
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22.2 ZyXEL Device Access and Login
I forgot the IP address for the ZyXEL Device.
1 The default IP address is 192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address of the ZyXEL
Device by looking up the IP address of the default gateway for your computer. To do this in most
Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the
Default Gateway might be the IP address of the ZyXEL Device (it depends on the network), so
enter this IP address in your Internet browser.
3 If this does not work, you have to reset the device to its factory defaults. See Section 1.7 on page
25.
I forgot the password.
1 The default admin password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See Section 1.7 on page
25.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.
• If you changed the IP address (Section 7.2 on page 86), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the ZyXEL Device.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled. See Appendix C on page 255.
4 Reset the device to its factory defaults, and try to access the ZyXEL Device with the default IP
address. See Section 1.7 on page 25.
5 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions