Z Series®/RZ™ Series Industrial/Commercial Printer User Guide ZM400, ZM600, RZ400, and RZ600 printers 79695L-003 Rev.
© 2011 ZIH Corp. The copyrights in this manual and the software and/or firmware in the printer described therein are owned by ZIH Corp. and Zebra’s licensors. Unauthorized reproduction of this manual or the software and/or firmware in the printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.
Declaration of Conformity Declaration of Conformity We have determined that the Zebra printers identified as the Z Series® and RZ™ Series Z4M, Z6M, Z4Mplus, Z6Mplus, ZM400, ZM600, R4Mplus, RZ400, RZ600 manufactured by: Zebra Technologies Corporation 475 Half Day Road, Suite 500 Lincolnshire, IL 60069 USA Have been shown to comply with the applicable technical standards of the FCC For Home, Office, Commercial, and Industrial use If no unauthorized change is made in the equipment, and if the equipment is
Compliance Information Compliance Information Compliance Information FCC Compliance Statement This device complies with Part 15 rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation.
Contents Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Select a Site for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Select a Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Provide Proper Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Allow Proper Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 5 • Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Replacing Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Recycling Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Lubrication . . . . . . . . . . . . .
Contents Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ _______________________________________________
About This Document This section provides you with contact information, document structure and organization, and additional reference documents. Contents Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About This Document Who Should Use This Document Who Should Use This Document This User Guide is intended for use by any person who needs to operate or to troubleshoot problems with the printer. How This Document Is Organized The User Guide is set up as follows: 79695L-003 Section Description Introduction on page 15 This section shows the operational controls and location of major components used when loading media.
About This Document Contacts Contacts Technical Support via the Internet is available 24 hours per day, 365 days per year. Web Site: www.zebra.com E-mail Back Technical Library: E-mail address: emb@zebra.com Subject line: Emaillist Self Service Knowledge Base: www.zebra.com/knowledgebase Online Case Registration: www.zebra.
About This Document Document Conventions Document Conventions The following conventions are used throughout this document to convey certain information. Alternate Color (online only) Cross-references contain hot links to other sections in this guide. If you are viewing this guide online in .pdf format, you can click the cross-reference (blue text) to jump directly to its location. LCD Display Examples Text from a printer’s Liquid Crystal Display (LCD) appears in Bubbledot ICG font.
About This Document Document Conventions Illustration Callouts Callouts are used when an illustration contains information that needs to be labeled and described. A table that contains the labels and descriptions follows the graphic. Figure 1 provides an example.
About This Document Document Conventions Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ ______________
1 Introduction This section shows the operational controls and location of major components used when loading media. Contents External View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Media Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction External View External View Figure 2 and Figure 3 show the components and connections on the outside of the printer.
Introduction External View Figure 3 • Rear of Printer (All Standard Connectors, Internal 10/100 Wired Print Server, and Wireless Plus Print Server Shown) 3 4 5 1 6 7 2 8 (All Standard Connectors, Internal 10/100 Wired Print Server, and Wireless Print Server with Integrated Radio Shown) 9 5 1 2 Power switch (O = off, I = on) AC power connector 5 6 3 Wireless card ejector button 4 Wireless Plus print server card slot (Ethernet option) 7 8 9 1/11/11 ® 1 6 7 2 8 Serial port Internal wired
Introduction Printer Media Compartment Printer Media Compartment Figure 4 shows the components inside the media compartment of your printer. Depending on installed options, your printer may look slightly different. Note • For optimal printing quality and proper printer performance across our product line, Zebra strongly recommends the use of genuine Zebra™ supplies as part of the total solution.
Introduction Control Panel Control Panel The control panel contains the lights that indicate basic operation and the buttons that you may need to press during basic operation. The control panel buttons and lights are labeled in Figure 5. Descriptions for each are located in Table 1 and Table 2.
Introduction Control Panel Control Panel Buttons Table 1 • Control Panel Buttons Button Function FEED Forces the printer to feed one blank label each time the button is pressed. • Printer not printing: one blank label immediately feeds. • Printing: one blank label feeds after the current batch of labels is complete. PAUSE Starts and stops the printing process. • Printer not printing: no printing occurs. (Press PAUSE again to resume printing.
Introduction Control Panel Control Panel Lights Table 2 • Control Panel Lights Light Status Indication POWER Off The printer is off, or no power is applied. On The printer is on. Off Normal printer operation. On The printer has stopped all printing operations. Flashing The Pause light flashes when initializing FLASH memory and in Peel-Off Mode when the label is available. Off Normal printer operation (no errors). PAUSE ERROR On An error condition is preventing printing.
Introduction Printer Language Modes Printer Language Modes Depending on how your printer was ordered, it came from the factory with firmware that operates in or allows you to use certain commands for one of the following printer languages: • Zebra Programming Language (ZPL®), which includes XML • Eltron® Programming Language (EPL™) Note • The following restrictions apply: EPL is supported only on 203 dpi printers. With older firmware, RFID functionality is available only with R53.
2 Printer Setup This section provides the tasks that you must complete and the issues that you must consider before you load and configure your printer. Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Setup Before You Begin Before You Begin Review this checklist, and resolve any issues before you set up or use your printer. Unpack and Inspect the Printer Have you unpacked the printer and inspected it for damage? If you have not, see Unpack and Inspect the Printer on page 25. Select a Site Have you selected an appropriate location for the printer? If you have not, see Select a Site for the Printer on page 26.
Printer Setup Handling the Printer Handling the Printer This section describes how to handle your printer. Unpack and Inspect the Printer When you receive the printer, immediately unpack it and inspect for shipping damage. • Save all packing materials. • Check all exterior surfaces for damage. • Raise the media door, and inspect the media compartment for damage to components. If you discover shipping damage upon inspection: • Immediately notify the shipping company and file a damage report.
Printer Setup Select a Site for the Printer Select a Site for the Printer Consider the following when selecting an appropriate location for your printer. Select a Surface Select a solid, level surface of sufficient size and strength to accommodate the printer and other equipment (such as a computer), if necessary. The choices include a table, countertop, desk, or cart. For the printer’s weight and dimensions, see General Specifications on page 140.
Printer Setup Select a Data Communication Interface Select a Data Communication Interface Table 5 provides basic information about data communication interfaces that you can use to connect your printer to a computer. You may send label formats to the printer through any data communication interface that is available. Select an interface that is supported by both your printer and your computer or your Local Area Network (LAN).
Printer Setup Select a Data Communication Interface Table 5 • Data Communication Interfaces (Continued) Interface IEEE 1284 Bidirectional Parallel Standard or Optional Standard Description Limitations and Requirements • Maximum cable length of 10 ft (3 m). • Recommended cable length of 6 ft (1.83 m). • No printer parameter changes required to match the host computer. Connections and Configuration No additional configuration is necessary.
Printer Setup Select a Data Communication Interface Table 5 • Data Communication Interfaces (Continued) Interface Standard or Optional Twinax/Coax Optional Description Limitations and Requirements • Acts as an EBCDIC to ASCII converter. • Allows for the ability to communicate with the printer in an IBM® AS/400® environment. Connections and Configuration No additional configuration is necessary. To purchase this option, contact your authorized Zebra reseller.
Printer Setup Select a Data Communication Interface Table 5 • Data Communication Interfaces (Continued) Interface Internal wired Ethernet print server Standard or Optional Optional Description Limitations and Requirements • Can print to the printer from any computer on your LAN. • Can communicate with the printer through the printer’s web pages when in ZPL mode. • The printer must be configured to use your LAN.
Printer Setup Select a Data Communication Interface Data Cables and Wireless Cards You must supply all data cables or removeable radio cards for your application. (Some wireless print servers come with an integrated radio card.) Data Cables Ethernet cables do not require shielding, but all other data cables must be fully shielded and fitted with metal or metallized connector shells. Unshielded data cables may increase radiated emissions above the regulated limits.
Printer Setup Connect the Printer to a Power Source Connect the Printer to a Power Source The AC power cord must have a three-prong female connector on one end that plugs into the mating AC power connector at the rear of the printer. If a power cable was not included with your printer, refer to Power Cord Specifications on page 33. Caution • For personnel and equipment safety, always use an approved three-conductor power cord specific to the region or country intended for installation.
Printer Setup Connect the Printer to a Power Source Power Cord Specifications Caution • For personnel and equipment safety, always use an approved three-conductor power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific, three-conductor grounded plug configuration. Depending on how your printer was ordered, a power cord may or may not be included.
Printer Setup Types of Media Types of Media Important • Zebra strongly recommends the use of Zebra-brand supplies for continuous high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has been specifically engineered to enhance the printing capabilities of the printer and to prevent premature printhead wear. To purchase supplies, go to http://www.zebra.com/howtobuy.
Printer Setup Types of Media Table 6 • Roll and Fanfold Media Media Type Non-Continuous Roll Media How It Looks Description Roll media is wound on a 3-in. (76-mm) core. Individual labels are separated by one or more of the following methods: • Web media separates labels by gaps, holes, or notches. • Black mark media uses pre-printed black marks on the back side of the media to indicate label separations.
Printer Setup Ribbon Overview Ribbon Overview Ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is transferred to the media during the thermal transfer process. The media determines whether you need to use ribbon and how wide the ribbon must be. When ribbon is used, it must be as wide as or wider than the media being used. If the ribbon is narrower than the media, areas of the printhead are unprotected and subject to premature wear.
Printer Setup Ribbon Overview 4. Observe the results. Did flakes or particles of ink from the ribbon adhere to the label? If ink from the ribbon... Then... Adhered to the label The ribbon is coated on the outside and can be used with the standard Thermal Transfer option (black ribbon spindle). In the ribbon loading procedure, instructions are marked with this symbol.
Printer Setup Ribbon Overview Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ _________________________
3 Operations This section provides the procedures for loading and calibrating the printer. Note • Complete the tasks and resolve the issues in Printer Setup on page 23 before operating the printer. Contents Print Modes and Printer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print Mode Descriptions and Printer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . Media Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operations Print Modes and Printer Options Print Modes and Printer Options The printer can use different print modes and options for label removal (Table 7). Use a print mode that matches the media being used and the printer options available. For more information on the types of media, see Types of Media on page 34. To select a print mode, see Select Print Mode on page 76.
Operations Print Modes and Printer Options Media Paths Table 8 shows the media paths for print mode and printer option combinations using roll media. Fanfold media uses the same print modes and printer options as roll media. RFID printers can use all of these printer options and have the same media paths.
Operations Print Modes and Printer Options Table 8 • Media Paths for Print Modes with Various Printer Options (Continued) Media Path Print Mode Printer Option Cutter or Delayed Cut Cutter (shown with an optional catch tray) Rewind Rewind Red solid lines = media, Blue dotted lines = backing only 79695L-003 ® Z Series /RZ™ Series User Guide 1/11/11
Operations Load Media Load Media The beginning steps for loading media apply to all printers, including those that have the peel-off, liner take-up, cutter, or rewind option. When you have completed these beginning steps, continue with the media loading instructions for the print mode and printer options that apply to you. For more information about print modes and printer options, see Print Modes and Printer Options on page 40.
Operations Load Media 3. Insert media into the printer. Follow the instructions for roll or fanfold media, as appropriate. Fanfold Media Roll Media a. Remove and discard any tags or a. Pull out and, if applicable, flip down labels that are dirty or that are held by adhesives or tape. b. Pull out and, if applicable, flip down the media supply guide. b. Feed the media through the rear or the media supply guide. bottom access slot.
Operations Load Media Fanfold Media (Continued) Roll Media (Continued) c. Place the roll of media on the media c. Drape the media over the media supply hanger. Push the roll as far back as it will go. d. If applicable, flip up the media supply supply hanger. d. If applicable, flip up the media supply guide. 1/11/11 guide.
Operations Load Media Fanfold Media (Continued) Roll Media (Continued) e. Slide in the media supply guide until e. Slide in the media supply guide until it touches the edge of the roll. it touches the edge of the media. 4. Feed the media under the dancer assembly (1), the upper media sensor (2), and the ribbon sensor (3). Slide the media back until it touches the inside back wall of the upper media sensor. 3 2 1 5. Continue with the final instructions for the desired print mode.
Operations Load Media Additional Steps for Tear-Off Mode After completing Beginning Steps for all Print Modes and Printer Options on page 43, continue with this section to operate the printer in Tear-Off mode. To operate the printer in Tear-Off mode, complete these steps: 1. Slide in the media guide until it touches the outer edge of the media. 2. Set the printer to Tear-Off mode. See Select Print Mode on page 76 for instructions. 3. Close the printhead assembly. 4.
Operations Load Media Additional Steps for Peel-Off Mode (with or without Liner Take-Up) After completing Beginning Steps for all Print Modes and Printer Options on page 43, continue with this section to operate the printer in Peel-Off mode with or without liner take-up. Your printer must have the Peel option, the Liner Take-Up option, or the Rewind option installed. See Print Modes and Printer Options on page 40 for more information.
Operations Load Media 3. Push down the peel-off mechanism release lever to open the peel assembly. 4. Feed the liner over the tear-off/peel-off bar (1) and behind the peel assembly (2). Make sure that the end of the liner falls outside of the printer. 1 2 5. Complete this step only if you want to use Peel-Off mode with liner take-up. Your printer must have the Liner Take-Up option or the Rewind option installed. Follow the instructions for your printer option. Rewind Option Liner Take-Up Option a.
Operations Load Media Rewind Option (Continued) Liner Take-Up Option (Continued) b. Loosen the thumbscrew on the rewind b. Push the liner back until it touches the media guide. back plate of the liner take-up spindle assembly. c. Slide the rewind media guide all the way out, and then fold it down. d. Slide an empty core onto the rewind c. Wrap the liner around the liner spindle. 79695L-003 take-up spindle and turn the spindle counterclockwise to tighten the liner.
Operations Load Media Rewind Option (Continued) Liner Take-Up Option (Continued) e. Wrap the liner around the core and (No additional steps for the liner take-up option.) turn the rewind spindle counterclockwise to tighten the liner. f. Fold up the rewind media guide, and then slide it in until it touches the liner. g. Tighten the thumbscrew on the rewind media guide.
Operations Load Media 6. Caution • Use the peel release lever and your right hand to close the peel assembly. Do not use your left hand to assist in closing. The top edge of the peel roller/assembly could pinch your fingers. Close the peel assembly using the peel-off mechanism release lever. 7. Slide in the media guide until it touches the outer edge of the media. 8. Set the printer to Peel-Off mode. See Select Print Mode on page 76 for instructions. 9. Close the printhead assembly. 10.
Operations Load Media Additional Steps for Cutter or Delayed Cut Mode After completing Beginning Steps for all Print Modes and Printer Options on page 43, continue with this section to operate the printer in Cutter or Delayed Cut mode. To operate the printer in Cutter or Delayed Cut mode, complete these steps: 1. Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers. Feed the media through the cutter (1). 1 2.
Operations Load Media 4. Close the printhead assembly. 5. If the printer is paused (the Pause light is on), press PAUSE to enable printing. Cutting begins automatically. Additional Steps for Rewind Mode After completing Beginning Steps for all Print Modes and Printer Options on page 43, continue with this section to operate the printer in Rewind mode. For additional procedures related to the rewind option, see Routine Maintenance for the Rewind Option on page 108.
Operations Load Media 2. Feed the media over the peel assembly (1). 1 3. Feed the media under the media alignment roller (1). 1 4. Loosen the thumbscrew on the rewind media guide. 5. Slide the rewind media guide all the way out, and then fold it down.
Operations Load Media 6. Slide an empty core onto the rewind spindle. 7. Wrap the media around the core and turn the rewind spindle counterclockwise to tighten the media. Ensure that the edge of the media is flush against the backplate of the rewind spindle. 8. Fold up the rewind media guide, and then slide it in until it touches the media. 9. Tighten the thumbscrew on the rewind media guide.
Operations Load Media 10. Slide in the media guide until it touches the outer edge of the media. 11. Set the printer to Rewind mode. See Select Print Mode on page 76 for instructions. 12. Close the printhead assembly. 13. If the printer is paused (the Pause light is on), press PAUSE to enable printing. Rewinding begins automatically.
Operations Load Ribbon Load Ribbon Always use ribbon that is wider than the media to protect the printhead from wear. For direct thermal printing, do not load ribbon in the printer. The standard Thermal Transfer option (black ribbon spindle) uses ribbon coated on the outside, and the alternate Thermal Transfer option (gray ribbon spindle) uses ribbon coated on the inside. To avoid damaging your printer, follow the directions for the Thermal Transfer option installed in your printer.
Operations Load Ribbon Caution • While performing any tasks near an open printhead, remove all rings, watches, hanging necklaces, identification badges, or other metallic objects that could touch the printhead. You are not required to turn off the printer power when working near an open printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you must reload them before you resume printing.
Operations Load Ribbon 3. Insert the ribbon into the printer. In this step, follow the instructions for the Thermal Transfer option installed in your printer. Ribbon Coated Outside (black ribbon spindle) Ribbon Coated Inside (gray ribbon spindle) a. Hold the ribbon with the loose end unrolling clockwise. a. Hold the ribbon with the loose end unrolling counterclockwise. b. Place the roll of ribbon on the ribbon supply spindle (1) and push it all the way back. b.
Operations Load Ribbon 4. Close the printhead assembly. 5. Wind the ribbon clockwise onto the ribbon take-up spindle (1).
Operations Load Ribbon Remove Used Ribbon To remove used ribbon, complete these steps: 1. Caution • Do not cut the ribbon directly on the ribbon take-up spindle. Doing so may damage the spindle. If the ribbon has not run out, cut or break it before the ribbon take-up spindle (1). 1 2. To loosen the ribbon, squeeze it against the ribbon take-up spindle tension blades (1). At the same time, turn the ribbon take-up spindle release knob counterclockwise (2).
Operations Calibrate the Printer Calibrate the Printer The printer can be set to calibrate automatically, or you can calibrate it manually. Auto Calibration When the control panel setting for MEDIA POWER UP or HEAD CLOSE is set to CALIBRATION, the printer automatically calibrates on power up or when the printhead is closed. During auto calibration, the printer determines the label length and sensor settings. The results of the auto calibration are stored in the printer’s temporary memory.
Operations Adjust Printhead Pressure Adjust Printhead Pressure You may need to adjust printhead pressure if printing is too light on one side, if you use thick media, or if the media drifts from side to side during printing. See Figure 10. The ZM400 and RZ400 pressure adjustment dials have four possible settings designated by blocks of increasing size embossed on the print mechanism.
Operations Adjust Printhead Pressure Table 10 • ZM600 and RZ600 Printhead Pressure Media Width Inside Dial Outside Dial 2 in. (50 mm) 6 1 3 in. (75 mm) 6 2 4 in. (100 mm) 7 3 5 in. (125 mm) 7 4 5.5 in. and up (140 mm and up) 6 6 2. If necessary, adjust the pressure adjustment dials as follows: 1/11/11 If the media... Then... Requires higher pressure to print well Increase both dials one position.
Operations Adjust Printhead Pressure Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________
4 Configuration This section describes the control panel parameters that are used to configure the printer for operation. Contents Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enter and Use Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuration Setup Mode Setup Mode After you have installed the media and ribbon and the Power-On Self Test (POST) is complete, the control panel displays PRINTER READY. You may now set printer parameters for your application using the control panel display and the buttons directly below it. If it becomes necessary to restore the initial printer defaults, see FEED and PAUSE Self Test on page 135.
Configuration Setup Mode Exit Setup Mode When you exit setup mode, you have several options for saving, changing, or not changing parameters. To leave Setup mode, complete these steps: 1. While in Setup mode, press SETUP/EXIT. The LCD displays SAVE CHANGES. 2. Press PLUS (+) or MINUS (-) to display the save options: LCD Description PERMANENT Stores values in the printer even when power is turned off. TEMPORARY Saves the changes until power is turned off.
Configuration Change Password-Protected Parameters Change Password-Protected Parameters Certain parameters, including the communication parameters, are password-protected by factory default. Caution • Do not change password-protected parameters unless you have a complete understanding of the parameters’ functions. If the parameters are set incorrectly, the printer may function unpredictably. The first time that you attempt to change a password-protected parameter, the printer displays ENTER PASSWORD.
Configuration Print a Configuration Label Print a Configuration Label A configuration label lists the printer settings that are stored in configuration memory. After you load the media, print a configuration label as a record of your printer’s current settings. Keep the label to use when troubleshooting printing problems. To print a configuration label, complete these steps: 1. On the control panel, press SETUP/EXIT. 2.
Configuration Print a Network Configuration Label Print a Network Configuration Label If you are using a print server, you can print a network configuration label after the printer is connected to the network. To print a network configuration label, complete these steps: 1. On the control panel, press SETUP/EXIT. 2. Press PLUS (+) or MINUS (-) to scroll through the parameters until you reach LIST NETWORK. 3. Press SELECT to select the parameter. 4. Press PLUS (+) to confirm printing.
Configuration Standard Control Panel Parameters Standard Control Panel Parameters Table 11 shows parameters in the order in which they are displayed when you press PLUS (+) after entering Setup mode. For parameters that do not appear in this table, see Additional Control Panel Parameters on page 98. Note • Your label preparation software or the printer driver may override adjustments made through the control panel. Refer to the software or driver documentation for more information.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 2 of 25) Language/Parameter Action/Explanation Adjust Print Speed Adjusts the speed for printing a label (given in inches per second). Slower print speeds typically yield better print quality. Print speed changes take effect upon exiting Setup mode. Default Value (ZPL): 2 IPS Default Value (EPL): 6 IPS Range: • 200 dpi: 2 to 10 IPS • 300 dpi: 2 to 8 IPS • 600 dpi: 1 to 4 IPS To change the value shown: 1.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 3 of 25) Language/Parameter Action/Explanation Adjust the Tear-Off Position This parameter establishes the position of the media over the tear-off/peel-off bar after printing. See Figure 13. Higher numbers move the media out (the tear line moves closer to the leading edge of the next label), and lower numbers move the media in (the tear line moves closer to the edge of the label just printed).
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 4 of 25) Language/Parameter Action/Explanation Select Print Mode This parameter tells the printer how printed labels will be removed. Make sure that you select a print mode that is compatible with your printer and printer options. For information about how the print modes work with different printer options, see Print Modes and Printer Options on page 40.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 5 of 25) Language/Parameter Action/Explanation Select Print Method The print method parameter tells the printer the method of printing that you want to use: direct thermal (no ribbon) or thermal transfer (using thermal transfer media and ribbon). Default Value: THERMAL TRANSFER Selections: THERMAL TRANSFER, DIRECT THERMAL To change the value shown: 1. Press SELECT to select the parameter. 2.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 6 of 25) Language/Parameter Action/Explanation Set Maximum Label Length This parameter is used during the media portion of the calibration process. Always set maximum label length to a value that is at least 1.0 in. (25.4 mm) greater than the actual label length (Figure 14).
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 7 of 25) Language/Parameter Action/Explanation Set Early Warning for Maintenance When this feature is enabled, the printer provides warnings when the printhead needs to be cleaned. Default Value: MAINT. OFF Selections: MAINT. OFF, MAINTENANCE ON To change the Early Warning settings: 1. Press SELECT to select the parameter. 2.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 8 of 25) Language/Parameter Action/Explanation Set Printhead Life for Early Warning This parameter appears only when Early Warning for Maintenance is enabled. Set this value to the number of inches of media that the printhead is expected to print. Default Value: 1,000,000 inches Range: 100 to 1,000,000 inches To change the value shown: 1. Press SELECT to select the parameter. 2. Press MINUS (-) to move the cursor. 3.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 9 of 25) Language/Parameter Action/Explanation Print Counter Readings Prints a label that lists the odometer readings for the following: • the non-resettable counter • the two user-controlled counters • the Early Warning for Maintenance counters, which indicate when the printhead was last cleaned and the printhead life If the Early Warning for Maintenance feature is disabled, the counters related to it do not print.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 10 of 25) Language/Parameter Action/Explanation List Setup This option prints a configuration label (see Figure 11 on page 71), which lists the current printer configuration. To print a configuration label: 1. Press SELECT to select the parameter. 2. Press PLUS (+) to select PRINT. 3. Press SELECT to deselect the parameter.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 11 of 25) Language/Parameter Action/Explanation Format Memory Card Note • This parameter appears only when a Wireless Plus option board with the flash chip populated is installed. This option erases all previously stored information from the 64 MB flash chip. Caution • This option completely erases the flash chip. To format a memory card: 1. Press SELECT to select the parameter.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 12 of 25) Language/Parameter Action/Explanation Initialize Flash Memory This option erases all previously stored information from Flash memory. Caution • This option completely erases the Flash memory. To initialize Flash memory: 1. Press SELECT to select the parameter. 2. If prompted for a password, enter the printer password. For instructions, see Change Password-Protected Parameters on page 70.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 13 of 25) Language/Parameter Action/Explanation Calibrate Media and Ribbon Sensor Sensitivity Use this procedure to adjust sensitivity of media and ribbon sensors. Important • Follow this procedure exactly as presented. All of the steps must be performed even if only one of the sensors requires adjustment. You may press MINUS (-) at any step in this procedure to cancel the process.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 14 of 25) Language/Parameter (continued from previous page) Action/Explanation Calibrate Media and Ribbon Sensor Sensitivity (continued) Caution • Use the peel release lever and your right hand to close the peel assembly. Do not use your left hand to assist in closing. The top edge of the peel roller/assembly could pinch your fingers. c. Close the peel assembly using the peel-off mechanism release lever. 4.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 15 of 25) Language/Parameter Action/Explanation Set Parallel Communications Select the communications port that matches the one being used by the host computer. Default Value: BIDIRECTIONAL Selections: BIDIRECTIONAL, UNIDIRECTIONAL To change the value shown: 1. Press SELECT to select the parameter. 2. Press PLUS (+) or MINUS (-) to scroll through the options. 3.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 16 of 25) Language/Parameter Action/Explanation Set Data Bits This setting applies only when the serial port is used. The data bits of the printer must match the data bits of the host computer for accurate communications to take place. Set the data bits to match the setting being used by the host computer. Default Value: 8 BITS Selections: 7 BITS, 8 BITS To change the value shown: 1.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 17 of 25) Language/Parameter ZPL only Action/Explanation Set Protocol Protocol is a type of error checking system. Depending on the selection, an indicator may be sent from the printer to the host computer signifying that data has been received. Select the protocol that is requested by the host computer. Further details on protocol can be found in the Programming Guide for ZPL, ZBI, Set-Get-Do, Mirror, and WML.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 18 of 25) Language/Parameter ZPL only Action/Explanation Set Control Prefix Character The printer looks for this two-digit hex character to indicate the start of a ZPL/ZPL II control instruction. Note • Do not use the same hex value for the control, format, and delimiter character. The printer must see different characters to work properly. Default Value: 7E ~ Range: 00 to FF To change the value shown: 1.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 19 of 25) Language/Parameter ZPL only Action/Explanation Set Delimiter Character The delimiter character is a two-digit hex value used as a parameter place marker in ZPL/ZPL II format instructions. See the Programming Guide for ZPL, ZBI, Set-Get-Do, Mirror, and WML for more information. Note • Do not use the same hex value for the control, format, and delimiter character.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 20 of 25) Language/Parameter Action/Explanation Select Media Power-Up Option This parameter sets the action of the media when you turn on the printer. Default Value (non-RFID printers): CALIBRATION Default Value (RFID printers): FEED Selections: CALIBRATION, SHORT CAL, LENGTH, NO MOTION, FEED • Calibration adjusts sensor levels and thresholds, determines length, and feeds the media to the next web.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 21 of 25) Language/Parameter Action/Explanation Select Backfeed Sequence This parameter sets when label backfeed occurs after a label is removed in some print modes. It has no effect in Rewind mode. This setting is superseded by ~JS when received as part of a label format (see the Programming Guide for ZPL, ZBI, Set-Get-Do, Mirror, and WML for more information).
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 22 of 25) Language/Parameter ZPL only Action/Explanation Set Reprint Mode When reprint mode is enabled, you can reprint the last label printed either by issuing the ~PR ZPL command or by pressing MINUS (-) on the control panel. Default Value: DISABLED Selections: ENABLED, DISABLED To change the value shown: 1. Press SELECT to select the parameter. 2. Press PLUS (+) or MINUS (-) to toggle between the options. 3.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 23 of 25) Language/Parameter ZPL only Action/Explanation Select Format Convert Selects the bitmap scaling factor. The first number is the original dots per inch (dpi) value; the second, the dpi to which you would like to scale. Default Value: NONE Selections: NONE, 150 300, 150 600, 200 600, 300 600 To change the value shown: 1. Press SELECT to select the parameter. 2.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 24 of 25) Language/Parameter Action/Explanation Set Real-Time Clock (RTC) Date This parameter allows you to set the date following the convention selected in IDLE DISPLAY. To change the value shown: 1. Press SELECT to select the parameter. 2. Press MINUS (-) to move to the next digit position. 3. Press PLUS (+) to change the value of the digit. 4. Press SELECT to accept any changes and deselect the parameter.
Configuration Standard Control Panel Parameters Table 11 • Printer Parameters (Page 25 of 25) Language/Parameter Action/Explanation Select the Display Language This parameter changes the language displayed on the LCD. Each language selection is displayed in the language itself.
Configuration Additional Control Panel Parameters Additional Control Panel Parameters Additional parameters appear in the following situations. • When a Radio Frequency Identification (RFID) reader is installed. For more information, refer to the RFID Programming Guide. • When a wired print server is installed in the printer. For more information, refer to the ZebraNet 10/100 Print Server User and Reference Guide • When a wireless print server is installed in the printer.
5 Routine Maintenance This section provides routine cleaning and maintenance procedures. Contents Replacing Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recycling Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Routine Maintenance Replacing Printer Components Replacing Printer Components Ordering Replacement Parts For optimal printing quality and proper printer performance across our product line, Zebra strongly recommends the use of genuine Zebra™ supplies as part of the total solution. Specifically, the ZM400, ZM600, RZ400, and RZ600 are designed to work only with genuine Zebra™ printheads, thus maximizing safety and print quality.
Routine Maintenance Cleaning Schedule and Procedures Cleaning Schedule and Procedures Important • Zebra is not responsible for damage caused by the use of cleaning fluids on this printer. Specific cleaning procedures are provided on the following pages. Table 13 shows the recommended cleaning schedule. These intervals are intended as guidelines only. You may have to clean more often, depending upon your application and media. .
Routine Maintenance Cleaning Procedures Clean the Printhead and Platen Roller You can minimize printhead wear and maintain print quality with regular preventive measures. Over time, the movement of media or ribbon across the printhead wears through the protective ceramic coating, exposing and eventually damaging the print elements (dots). To avoid abrasion: • Clean the printhead frequently, and use well-lubricated thermal transfer ribbons with backings optimized to reduce friction.
Routine Maintenance Cleaning Procedures Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool. Caution • Before touching the printhead assembly, discharge any built-up static electricity by touching the metal printer frame or by using an antistatic wriststrap and mat. To clean the printhead and platen roller, complete these steps: 1. Open the printhead assembly. 2. Remove the media and ribbon. 3.
Routine Maintenance Cleaning Procedures 4. While manually rotating the platen roller, clean it thoroughly with the swab. Allow the solvent to evaporate. 5. Reload media and ribbon, and close the printhead assembly. Note • If performing this procedure does not improve print quality, try cleaning the printhead with Save-A-Printhead cleaning film. This specially coated material removes contamination buildup without damaging the printhead. Call your authorized Zebra reseller for more information.
Routine Maintenance Cleaning Procedures Clean the Media Compartment and Sensors To clean the media compartment and sensors, complete these steps: 1. Brush or vacuum any accumulated paper lint and dust away from the media and ribbon paths. 2. Brush or vacuum any paper lint and dust away from the sensors (see Figure 16).
Routine Maintenance Cleaning Procedures Clean the Cutter Module If the cutter is not cutting the labels cleanly or if it jams with labels, clean the cutter. Caution • For personnel safety, always power off and unplug the printer before performing this procedure. To clean the cutter module, complete these steps: 1. Turn the printer off (O), and unplug the printer from its power source. 2. Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.
Routine Maintenance Cleaning Procedures 4. See Figure 17. Using the swab from the Preventive Maintenance Kit (part number 47362), wipe along the upper cutting surface (1) and the cutter blade (2). In place of the Preventive Maintenance Kit, you may use a clean swab dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%). Allow the solvent to evaporate. Figure 17 • Cleaning the Cutter Module 1 2 5. Replace the cutter shield. 6.
Routine Maintenance Routine Maintenance for the Rewind Option Routine Maintenance for the Rewind Option When you use the Rewind option, you will periodically need to remove printed labels or used liner from the rewind spindle. You may also need to adjust the media alignment for the Rewind option. Remove Printed Labels or Liner from the Rewind Spindle To remove printed labels or liner from the rewind spindle, complete these steps: 1.
Routine Maintenance Routine Maintenance for the Rewind Option 4. Slide the rewind media guide all the way out, and then fold it down. 5. Slide the core with the liner from the take-up spindle.
Routine Maintenance Routine Maintenance for the Rewind Option Adjust Media Alignment for Rewind Option The instructions below apply only if the printer has a Rewind option. The liner should be installed flush against the backplate of the rewind spindle to prevent the media/backing from winding too loosely. Perform the adjustments in the order given. Do only what is needed to solve the problem. To adjust the media alignment for printers with the Rewind option, complete these steps: 1.
6 Troubleshooting This section provides information about errors that you might need to troubleshoot. Assorted diagnostic tests are included. Contents Troubleshooting Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Troubleshooting Checklists Troubleshooting Checklists If an error condition exists with the printer, review this checklist: Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensor Sensitivity on page 85. Is the printer reporting a ribbon error when ribbon is loaded properly? If yes, see Calibrate Media and Ribbon Sensor Sensitivity on page 85.
Troubleshooting LCD Error Messages LCD Error Messages The LCD displays messages when there is an error. See Table 14 for LCD errors, the possible causes, and the recommended solutions. Table 14 • LCD Error Messages LCD Display/ Printer Condition ERROR CONDITION INVALID HEAD Possible Cause Recommended Solution The printhead was replaced with one that is not a genuine Zebra™ printhead. Install a genuine Zebra™ printhead. In thermal transfer mode, ribbon is not loaded or incorrectly loaded.
Troubleshooting LCD Error Messages Table 14 • LCD Error Messages (Continued) LCD Display/ Printer Condition WARNING RIBBON IN Possible Cause Recommended Solution Ribbon is loaded, but the printer is set for direct thermal mode. Ribbon is not required with direct thermal media. If you are using direct thermal media, remove the ribbon. This error message will not affect printing. The RIBBON light is on; the ERROR light flashes. The ERROR light flashes.
Troubleshooting LCD Error Messages Table 14 • LCD Error Messages (Continued) LCD Display/ Printer Condition WARNING HEAD COLD The printer prints while the ERROR light flashes. Possible Cause Recommended Solution Caution • An improperly connected printhead data or power cable can cause this error message. The printhead may be hot enough to cause severe burns. Allow the printhead to cool. The printhead temperature is approaching its lower operating limit.
Troubleshooting LCD Error Messages Table 14 • LCD Error Messages (Continued) LCD Display/ Printer Condition DEFRAGMENTING Possible Cause The printer is defragmenting memory. The printer stops. ERROR CONDITION CUTTER JAM The printer stops; the ERROR light flashes. OUT OF MEMORY (function) Recommended Solution Caution • Do NOT turn off the printer power during defragmenting. Doing so can damage the printer. Allow the printer to finish defragmenting.
Troubleshooting Print Quality Problems Print Quality Problems Table 15 identifies problems with print quality, the possible causes, and the recommended solutions. Table 15 • Print Quality Problems Problem Possible Cause Recommended Solution General print quality issues The printer is set at the incorrect print speed. For optimal print quality, set the print speed to the lowest possible setting for your application via control panel, the driver, or the software. See Adjust Print Speed on page 74.
Troubleshooting Print Quality Problems Table 15 • Print Quality Problems (Continued) Problem Possible Cause Recommended Solution Wrinkled ribbon Ribbon was fed through the ribbon system incorrectly. Load the ribbon correctly. See Load Ribbon on page 58. Incorrect burn temperature. Set the darkness to the lowest possible setting for good print quality. See Adjust Print Darkness on page 73. Incorrect or uneven printhead pressure.
Troubleshooting Print Quality Problems Table 15 • Print Quality Problems (Continued) Problem Possible Cause Vertical drift in top-of-form position The printer is out of calibration. Calibrate the printer. See Calibrate Media and Ribbon Sensor Sensitivity on page 85. Vertical image or label drift The bar code printed on a label does not scan. 1/11/11 Recommended Solution Vertical drift occurs during normal printer operation. Note • A vertical drift of ± 4 to 6 dot rows (approximately 0.
Troubleshooting Calibration Problems Calibration Problems Table 16 identifies problems with calibration, the possible causes, and the recommended solutions. Table 16 • Calibration Problems Problem Possible Cause Recommended Solution Loss of printing registration on labels. Excessive vertical drift in top-of-form registration. The platen roller is dirty. Clean the platen roller according to the instructions in Clean the Printhead and Platen Roller on page 102.
Troubleshooting Communications Problems Communications Problems Table 17 identifies problems with communications, the possible causes, and the recommended solutions. Table 17 • Communications Problems Problem Possible Cause Recommended Solution A label format was sent to the printer but was not recognized. The DATA light does not flash. The communication parameters are incorrect. Check the printer driver or software communications settings (if applicable).
Troubleshooting Ribbon Problems Ribbon Problems Table 18 identifies problems that may occur with ribbon, the possible causes, and the recommended solutions. Table 18 • Ribbon Problems Problem Possible Cause Recommended Solution Broken or melted ribbon Darkness setting too high. 1. The ribbon is coated on the wrong side and cannot be used in this printer. Replace the ribbon with one coated on the correct side. For more information, see Coated Side of Ribbon on page 36.
Troubleshooting RFID Problems RFID Problems Table 19 identifies problems that may occur with RFID printers, the possible causes, and the recommended solutions. For more information about RFID, refer to the RFID Programming Guide. A copy of the manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer. Table 19 • RFID Problems Problem Possible Cause Recommended Solution The RFID-enabled printer voids every label.
Troubleshooting RFID Problems Table 19 • RFID Problems (Continued) Problem Possible Cause The RFID-enabled printer voids every label. (Continued from previous page.) Low yields. Too many RFID tags per roll are voided. Recommended Solution You are using an incorrect programming position, particularly if the tags being used are within printer specifications.
Troubleshooting RFID Problems Table 19 • RFID Problems (Continued) Problem Possible Cause Recommended Solution The printer stops at the RFID inlay. The printer calibrated the label length only to the RFID inlay instead of to the interlabel gap. 1. Select FEED for the MEDIA POWER UP and The download was not successful. For best results, cycle power on the printer before downloading any firmware. 1. Turn off (O) the printer.
Troubleshooting Miscellaneous Printer Problems Miscellaneous Printer Problems Table 20 identifies miscellaneous problems with the printer, the possible causes, and the recommended solutions. Table 20 • Miscellaneous Printer Problems Problem Possible Cause Recommended Solution The LCD displays a language that I cannot read The language parameter was changed through the control panel or a firmware command. 1. 2. 1. 2. 3. Press SETUP/EXIT to enter configuration mode. Press MINUS (-).
Troubleshooting Miscellaneous Printer Problems Table 20 • Miscellaneous Printer Problems (Continued) Problem Possible Cause Recommended Solution Changes in parameter settings did not take effect Parameters are set incorrectly. 1. A firmware command turned off the ability to change the parameter. Refer to the Programming Guide for the printer language being used, or call a service technician. A firmware command changed the parameter back to the previous setting.
Troubleshooting Miscellaneous Printer Problems Table 20 • Miscellaneous Printer Problems (Continued) Problem Possible Cause Recommended Solution The printer locks up while running the Power-On Self Test. Main logic board failure. Call a service technician. The printer prints VOID on every label that I try to print. The printer is set for RFID operation, but you are not using RFID labels. Switch to RFID labels, or remove the RFID commands from your label formats.
Troubleshooting Printer Diagnostics Printer Diagnostics Self tests and other diagnostics provide specific information about the condition of the printer. The self tests produce sample printouts and provide specific information that helps determine the operating conditions for the printer. The most commonly used are the Power-On and the CANCEL self tests. Important • Use full-width media when performing self tests. If your media is not wide enough, the test labels may print on the platen roller.
Troubleshooting Printer Diagnostics CANCEL Self Test The CANCEL self test prints a configuration label (Figure 18). To perform the CANCEL Self Test, complete these steps: 1. Turn off (O) the printer. 2. Press and hold CANCEL while turning on (I) the printer. Hold CANCEL until the first control panel light turns off. A printer configuration label prints (Figure 18).
Troubleshooting Printer Diagnostics PAUSE Self Test This self test can be used to provide the test labels required when making adjustments to the printer’s mechanical assemblies or to determine if any printhead elements are not working. Figure 19 shows a sample printout. To perform a PAUSE self test, complete these steps: 1. Turn off (O) the printer. 2. Press and hold PAUSE while turning on (I) the printer. Hold PAUSE until the first control panel light turns off.
Troubleshooting Printer Diagnostics FEED Self Test Different types of media may require different darkness settings. This section contains a simple but effective method for determining the ideal darkness for printing bar codes that are within specifications. During the FEED self test, labels are printed at different darkness settings at two different print speeds. The relative darkness and the print speed are printed on each label.
Troubleshooting Printer Diagnostics 4. See Figure 21 and Table 21. Inspect the test labels and determine which one has the best print quality for your application. If you have a bar code verifier, use it to measure bars/spaces and calculate the print contrast. If you do not have a bar code verifier, use your eyes or the system scanner to choose the optimal darkness setting based on the labels printed in this self test.
Troubleshooting Printer Diagnostics Table 21 • Judging Bar Code Quality (Continued) Print Quality Description “In-spec” The “in-spec” bar code can only be confirmed by a verifier, but it should exhibit some visible characteristics. • The normal bar code will have complete, even bars and clear, distinct spaces. • The rotated bar code will have complete, even bars and clear, distinct spaces. Although it may not look as good as a slightly dark bar code, the bar code will be “in-spec.
Troubleshooting Printer Diagnostics FEED and PAUSE Self Test Performing this self test temporarily resets the printer configuration to the factory default values. These values are active only until power is turned off unless you save them permanently in memory. If the factory default values are permanently saved, a media calibration procedure must be performed. To perform a FEED and PAUSE self test, complete these steps: 1. Turn off (O) the printer. 2.
Troubleshooting Printer Diagnostics Communications Diagnostics Test The communication diagnostics test is a troubleshooting tool for checking the interconnection between the printer and the host computer. When the printer is in diagnostics mode, it prints all data received from the host computer as straight ASCII characters with the hex values below the ASCII text. The printer prints all characters received, including control codes such as CR (carriage return).
Troubleshooting Printer Diagnostics Sensor Profile Use the sensor profile label to troubleshoot the following types of problems: • If the media sensor experiences difficulty in determining gaps (web) between labels. • If the media sensor incorrectly identifies preprinted areas on a label as gaps (web). • If the ribbon sensor cannot detect ribbon. For instructions on printing a sensor profile, see Print Sensor Profile on page 84.
Troubleshooting Printer Diagnostics Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________
7 Specifications This section provides the features of and specifications for the printer. Contents General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ribbon Specifications. . . . . . . . . .
Specifications General Specifications General Specifications General Specifications ZM400/RZ400 Height 13.3 in. 338 mm 13.3 in. 338 mm Width 10.9 in. 278 mm 13.4 in. 341 mm Depth 18.7 in. 475 mm 18.7 in. 475 mm Weight (without options) 32.4 lbs. 15 kg 34.7 lbs.
Specifications Printing Specifications Printing Specifications Printing Specifications ZM400/RZ400 Print resolution 203 dots/in. 8 dots/mm 203 dots/in. 8 dots/mm 300 dots/in. 12 dots/mm 300 dots/in. 12 dots/mm 600 dots/in. 24 dots/mm N/A N/A 203 dots/in. 0.0049 in. x 0.0049 in. 0.125 mm x 0.125 mm 0.0049 in. x 0.0049 in. 0.125 mm x 0.125 mm 300 dots/in. 0.0033 in. x 0.0039 in. 0.084 mm x 0.099 mm 0.0033 in. x 0.0039 in. 0.084 mm x 0.099 mm 600 dots/in. 0.0016 in. x 0.0016 in. 0.
Specifications Printing Specifications Printing Specifications ZM400/RZ400 ZM600/RZ600 Programmable constant print speeds 203 dots/in. • • 2.4 in. (61 mm) per second 3 in. through 10 in. per second in 1-in. increments (76 mm through 254 mm per second in 25-mm increments) • • 2.4 in. (61 mm) per second 3 in. through 10 in. per second in 1-in. increments (76 mm through 254 mm per second in 25-mm increments) 300 dots/in. • • 2.4 in. (61 mm) per second 3 in. through 8 in. per second in 1-in.
Specifications Media Specifications Media Specifications Media Specifications Label length Minimum Maximum Label width Minimum Maximum ZM400/RZ400 ZM600/RZ600 Non-RFID Tear-off 0.5 in. 13 mm 0.5 in. 13 mm Peel-off 0.5 in. 13 mm 0.5 in. 13 mm Rewind 0.5 in. 13 mm 0.5 in. 13 mm Cutter 1 in. 25.4 mm 1.0 in. 25.4 mm RFID Varies for each transponder type* 200 or 300 DPI 39 in. 991 mm 39 in. 991 mm 600 DPI 20 in. 508 mm N/A N/A Non-RFID 1 in. 25.4 mm 2 in.
Specifications Ribbon Specifications Ribbon Specifications Ribbon can be wound with the coated side on the inside or outside. The ribbon used must match the Thermal Transfer option installed. The standard Thermal Transfer option (black ribbon spindle) uses ribbon coated on the outside, and the alternate Thermal Transfer option (gray ribbon spindle) uses ribbon coated on the inside. For more information, see Ribbon Overview on page 36.
Specifications Printer Options Printer Options Option ZM400 ZM600 RZ400 RZ600 Cutter X X X X Peel-off X X X X Liner take-up X Not available X Not available Alternate Thermal Transfer option (gray spindle), which uses ribbon coated on the inside X Not available X Not available Factory-installed 64 MB (58 MB user available) Flash memory X X X X 300 dpi printhead X X X X 600 dpi printhead X Not available Not available Not available Rewind X X X X External print ser
Specifications Printer Options Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ _______________________
Index A adhesive test for ribbon coating, 36 adjustments left position, 93 media alignment for rewind, 110 print darkness, 73 printhead pressure, 64 tear-off position, 75 auto calibration, 63 B backfeed setting, 93 bar codes darkness comparison during FEED self test, 132 list available codes, 81 battery disposal, 100 baud setting, 87 before you begin setup, 24 bitmap scaling factor, 95 black mark media described, 35 C calibration media and ribbon sensor, 85, 86 setting for head close, 92 setting for medi
Index emulations, 22 enter Setup mode, 68 error messages, 113 Ethernet characteristics of internal wired connection, 30 characteristics of wireless connection, 30 wired and wireless connector locations, 17 exit Setup mode, 69 external view of printer, 16 control panel buttons described, 20 enter and use Setup mode, 68 exit Setup mode, 69 LCD error messages, 113 lights described, 21 location, 16 overview and illustration, 19 parameters, 73 control prefix setting, 90 counters, 81 customer service, 11 c
Index international safety organization marks, 33 INVALID HEAD message, 113 media black mark, 35 continuous roll media, 35 fanfold, 35 loading, 43 media LED setting, 94 non-continuous roll media, 35 ordering, 11 perforated, 35 RFID “smart” labels, 34 setting media type, 76 specifications, 143 tag stock, 34 types of media, 34 web, 35 media and ribbon sensor calibration procedure, 85, 86 media compartment cleaning, 105 components, 18 media door, 16 media power up setting, 92 Media S.
Index passwords default, 70 disable, 70 entering, 70 setting password level, 96 PAUSE button description, 20 FEED and PAUSE self test, 135 PAUSE self test, 131 Peel-Off mode loading media, 43 media path, 41 print mode use described, 40 selecting, 76 perforated media, 35 power connect to power source, 32 power cord specifications, 33 power switch and connector locations, 17 site selection, 26 Power-On Self Test (POST), 129 print configuration label CANCEL self test, 130 List Setup command, 82 print dar
Index restore factory default settings, 69 network settings, 69 Rewind mode adjust media alignment, 110 liner removal, 108 loading media, 43 media path, 42 print mode use described, 40 selecting, 76 RFID firmware and language restrictions, 22 printer parameters, 98 “smart” labels, 34 troubleshooting, 123 ribbon adhesive test, 36 determining coated side, 36 loading, 58 ordering, 11 removing, 62 ribbon LED setting, 94 scratch test, 37 specifications, 144 troubleshooting, 122 when to use, 36 RIBBON IN message
Index thermal transfer mode media scratch test, 36 setting, 77 THERMISTOR FAULT message cycling with other messages, 114 displayed alone, 114 time setting, 96 top of label printer cannot detect, 127 setting, 93 troubleshooting checklist, 112 communications problems, 121 diagnostic tests, 129 LCD error messages, 113 print quality problems, 117 RFID problems, 123 ribbon problems, 122 twinax/coax port characteristics of twinax or coax connection, 29 types of media black mark media, 35 continuous roll med
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