Warranty Guide

Introducon
It oen takes decades, for the selected few to earn their reputaon of becoming world known,
respected brands they are today. However, maintaining the hard earned reputaon, only a few have
been able to manage. This is why, while VONN has quickly earned its reputaon as a pioneer in
ecological and resource-efficient LED lighng innovaons with knowledge and skill to deliver
unsurpassed quality and design, we are also commied to delivering the highest industry standards in
customer care as well.
VONN ligh ing is proud to announce VONN 5 Year Limited Warranty on all VONN products. Now let’s
see if we can answer some of the ques ions:
Warranty Coverage
VONN warrants that our products are in new condion, original packaging, free of defects in
manufacturing, materials, and quality, when purchased from VONN authorized distributors ONLY. This
warranty extends to the original end-user consumer with the original proof of purchase from any of
VONN’s authorized distributors. Manufacturer’s 5 Year Limited Warranty shall not extend to any other
person, transferee, or commercial use.
What does the warranty cover?
VONN warrants its products free from defects in material and quality for one (1) year and five (5) years
for the LED Light Engines and electrical components.
This warranty only applies when all components, including drivers and power supplies, have been
provided by VONN. Substung another manufacturer’s product and/or components will void the
warranty completely.
Please NOTE: While built-in LED arrays are covered under the 5-year limited warranty, stand-alone LED
Light bulbs (shipped with some fixtures) are EXEMPT from VONN 5 Year Limited Warranty.
What is NOT covered by the warranty?
VONN 5 Year Limited Warranty does not cover defects resulting from the improper or unreasonable use
or maintenance, referring to fixtures and product finishes that are mishandled, improperly installed, cut
wires, connected or wrongfully operated, unusually used, aached to the improper voltage supply.
VONN will not be held accountable for acts of God such as high winds, floods, water damage, fire, excess
moisture, power surges, failure to follow wrien instrucons for proper use and care, damaged
packaging, unauthorized alteraon, modificaon of original condion, changes, or adaptaon to enable
it to operate in any country other than the country for which it was designed, or repair by non-licensed
professional.
Significant product exposure to chemicals, harsh cleaners, salt water or salt air or use of parts not
supplied by VONN, will ulmately void any and all warranes on products and their exterior finishes.
Once contacted, VONN will…..
Gather informaon, locate the original purchase order record, review every detail provided, evaluate
and diagnose the problem and aempt to resolve over the phone. If unsuccessful, using new or