Warranty Guide

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Warranty - The VELUX promise 1

VELUX products with a 20 year

limited warranty

VELUX insulating glass

(b)(c)

For a period of (20) twenty years from the date of purchase, VELUX warrants to the

end-user

(a)

that the insulated glass unit in VELUX skylights will not develop a material

obstruction of vision due to a failure of the glass seal. If a seal failure is brought to our

attention during this time period, VELUX will, at its option, 1) provide a replacement

pane delivered free of charge to the original point of purchase or to the end-user, 2)

provide a replacement roof window or skylight product with an insulated unit deliv-

ered free of charge to the original point of purchase or to the end-user, or 3) refund

the end-user the original purchase price.

VELUX SUN TUNNEL™ skylight rigid tunnel

For a period of (20) twenty years from the date of purchase, VELUX warrants to the

end-user that the reﬂection-enhanced material in the SUN TUNNEL skylight shall

be free from defects in material and workmanship and correspond to the agreed

materials properties. VELUX guarantees that the material under normal interior envi-

ronmental conditions will not splinter, yellow, darken, peel-o, blister, crack or develop

any other surface deterioration reducing the reﬂectivity when used as instructed in

the VELUX product instructions. If a defect is found during this period, VELUX will, at

its option: 1) provide a replacement component delivered free of charge to the original

point of purchase or to the end-user, or 2) repair the component without charge for

material or labor.

(a) End-user means the natural or legal entity or person who owns the product and has not acquired

it with a view to reselling or installing it in the course of a business.

(b) VELUX Modular Skylights (VMS) and roof windows are covered under a separate limited warran-

ty and are not covered by this Limited Warranty.

rain sensors, and blinds (pleated shades, venetian blinds, roller shades, lightblock shades, and awning

blinds) are covered under a separate warranty from the roof window or skylight as described by this

limited warranty.

VELUX products with a 15 year warranty

VELUX polycarbonate skylights

(d)

For a period of (15) ﬁfteen years from the date of purchase, VELUX warrants to the

end-user that VELUX polycarbonate skylights (Models CD-, CE-, CT-, CG-, CH- and

CJ-) will be free from defects in material, workmanship, and that no water will leak

through the installed VELUX polycarbonate skylight, which includes coverage against

cracking or crazing of the polycarbonate material that would result in a water leak.

If a VELUX polycarbonate skylight is found to be defective during this time period,

VELUX will, at its option: 1) provide a replacement component, a replacement skylight

delivered free of charge to the original point of purchase or to the end-user, 2) repair

the skylight without charge for material or labor, or 3) refund the end-user the original

purchase price.

What is not covered by the Polycarbonate Limited Warranty?

In no event shall VELUX be liable if the source of the leakage of water is determined

to have entered through the interface of the curb to the roof or ﬂashing details of the

curb. Curbs must be ﬂashed according to rooﬁng material manufacturers speciﬁ-

cations. In no event shall VELUX be liable if the source of the leakage of water is

determined to have entered through cracking or crazing of the polycarbonate material

resulting from abuse, acts of God, misuse, faulty building construction or design,

improper or insucient handling, or ice damming not resulting from a defect in the

VELUX product. Condensation on polycarbonate skylights and related water damage,

which may occur as a natural result of humidity within a building or a variation

between indoor/outdoor temperatures is not a defect and will not be covered by this

warranty. Normal aging of the surfaces resulting from weathering or eects caused by

atmospheric, or environmental conditions, or corrosive substances including, but not

limited to, those found in cleaning agents that may cause physical reaction with the

components of the skylight are not covered by this warranty.

VELUX polycarbonate skylights glazing material - hail breakage

limited warranty

For a period of ﬁfteen (15) years from the date of purchase, VELUX warrants to the

end-user

(a)

that VELUX Polycarbonate Skylights will not crack or break due to hail.

If VELUX, (i) veriﬁes that the VELUX Polycarbonate Skylight subject to this Limited

Warranty is cracked or broken as a result of hail, and (ii) conﬁrms the occurrence

of hail from the National Weather Service for the appropriate location of original

installation, VELUX will, at its option: (1) provide a replacement product or (2) refund

to the end-user the original purchase price of the VELUX skylight in question paid by

the end-user.

What is not covered by the Hail Breakage Limited Warranty?

This limited warranty for hail breakage on VELUX polycarbonate skylights exclude the

following: (1) Normal aging, discoloration or deterioration of the components resulting

from weathering, pollution, dirt or eects caused by atmospheric or environmental

conditions,(2) damages caused by hail stones measuring greater than 2” in diameter,

(3) damages caused due to exposure to acid, or chemicals, or corrosive substances

including, but not limited to, those found in cleaning agents that may cause physical

reaction with the components of the skylight, (4) reinstallation labor or other

consequential damages, (5) dents, cosmetic, superﬁcial or other damages that do not

inhibit the reasonable operation or serviceability of the skylight in which the VELUX

Polycarbonate Skylight Glazing material is installed, (6) transportation costs required

to deliver a replacement product to the original point of purchase or the end-user.

This limited hail breakage warranty applies solely to cracks or breaks to the VELUX

Polycarbonate Skylight Glazing material only speciﬁcally caused by hail and not by

any other cause of damage to the glazing material or skylight as veriﬁed by VELUX.

VELUX acrylic and polycarbonate skylight integral metal frames

(c)

For a period of (15) ﬁfteen years from the date of purchase, VELUX warrants to the

end-user that VELUX acrylic and polycarbonate skylights (Models CD-, CT-, and CH-)

will be free of any manufacturers defect or deterioration of the aluminum metal

frames. If a defect or deterioration in a VELUX acrylic or polycarbonate skylight alu-

minum metal frame is brought to our attention during this time period, VELUX will, at

its option, 1) provide a replacement component or skylight delivered free of charge to

the original point of purchase or to the end-user, 2) repair the skylight frame without

charge for material or labor, or 3) refund the end-user the original purchase price.

What is not covered by the Metal Frames Limited Warranty?

Normal aging of the metal surface resulting from weathering or eects caused by

atmospheric, or environmental conditions, or corrosive materials are not covered by

this warranty.

(a) End-user means the natural or legal entity or person who owns the product and has not acquired

it with a view to reselling or installing it in the course of a business.

and CD4; model CT- refers to speciﬁc models CT1, CT2, and CT3; model CH- refers to speciﬁc models

CH1 and CH2.

(d) VELUX polycarbonate skylight model CD- refers to speciﬁc models CD1, CD2, CD3, and CD4;

model CE- refers to speciﬁc models CE1, CE2, CE3 and CE4; model CT- refers to speciﬁc models

CT1, CT2, and CT3; model CG- refers to speciﬁc models CG1, and CG2; model CH- refers to speciﬁc

models CH1 and CH2; Model CJ- refers to speciﬁc models CJ1 and CJ2. VELUX skylight model CDS

is covered by a separate limited warranty and is not covered by this limited warranty.

VELUX products with a 10 year

limited warranty

VELUX roof windows, skylights, SUN TUNNEL skylights,

and ﬂashing

(c)(d)

For a period of (10) ten years from the date of purchase, VELUX warrants to the

end-user that VELUX roof windows, glass skylights, VELUX modular skylight (VMS),

SUN TUNNEL skylights, and ﬂashing will be free from defects in material and work-

manship. If a VELUX roof window, skylight, VMS, SUN TUNNEL skylight, or ﬂashing

product is found to be defective during this time period, VELUX will, at its option: 1)

provide a replacement component or a replacement roof window, skylight, VMS, SUN

TUNNEL skylight, or ﬂashing product delivered free of charge to the original point of

purchase or to the end-user, 2) repair the roof window, skylight, VMS, SUN TUNNEL

skylight or ﬂashing without charge for material or labor, or 3) refund the end-user the

original purchase price.

Hail breakage warranty for VELUX skylights with Clean, Quiet &

Safe glass only

For a period of ten (10) years from the date of purchase after January 1, 2014, VELUX

warrants to the end-user

(a)

that VELUX Skylights with Clean, Quiet and Safe glass on-

(b)

will not crack or break because of hail. If VELUX, (i) veriﬁes that the Clean, Quiet

and Safe glass on any VELUX Skylight subject to this Limited Warranty is cracked or

broken as a result of hail, and (ii) conﬁrms the occurrence of hail from the National

Weather Service for the appropriate location of original installation, VELUX will, at

its option: (1) provide a replacement pane, (2) provide a replacement skylight with an

insulated pane, or (3) refund to the end-user the original purchase price of the VELUX

skylight in question paid by the end-user.

VELUX Warranty

Summary of content (4 pages)

PAGE 1
VELUX Warranty VELUX products with a 20 year limited warranty VELUX insulating glass (b)(c) For a period of (20) twenty years from the date of purchase, VELUX warrants to the end-user(a) that the insulated glass unit in VELUX skylights will not develop a material obstruction of vision due to a failure of the glass seal.
PAGE 2
What is not covered by the Glass Hail Breakage Limited Warranty? This limited warranty for the VELUX Clean, Quiet and Safe glass exclude the following: (1) Normal aging, discoloration or deterioration of the components resulting from weathering, pollution, dirt or effects caused by atmospheric or environmental conditions, (2) reinstallation labor or other consequential damages, and (3) dents, cosmetic, superficial or other damages that do not inhibit the reasonable operation or serviceability of the skylig
PAGE 3
product. Furthermore, VELUX may, at its option, refuse to provide any or all remedies under this Warranty if any unauthorized attempt to repair or replace a Covered Product causes further damages. 10-year “No Leak” installation limited warranty It is the responsibility of the end user to mitigate and minimize water damage or any other damage that a defect in a Covered Product may cause.
PAGE 4
What is not covered The end-user is responsible for a one-time service inspection fee at current published rates if, after a complaint of leakage, a VELUX-authorized technician determines that the Covered Product was not installed strictly in accordance with VELUX deck mounted skylight and related flashing installation instructions or if the water penetration is not related to the skylight installation.