MODEL RT2000 AUTOMATED TELLER MACHINE USER MANUAL TDN 07103-00047 May 19, 2014 CORPORATE HEADQUARTERS 21405 B Street Long Beach, MS 39560 Phone: (228) 575-3100 Fax: (228) 575-3101 COPYRIGHT NOTICE © 2014 Triton. All Rights Reserved. TRITON logo is a registered trademark of Triton Systems of Delaware.
MODEL RT2000 SERIES USER MANUAL DISCLAIMER The manufacturer of the Automated Teller Machine (ATM) product(s) described herein makes no representations or warranties, either expressed or implied, by or with respect to anything in this manual, and shall not be liable for any implied warranties of fitness for a particular purpose or for any indirect, special, or consequential damages.
MODEL RT2000 SERIES USER MANUAL Notification of Changes in Telephone Company Equipment: The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advanced notice in order for you to make necessary modifications to maintain uninterrupted service.
MODEL RT2000 SERIES USER MANUAL Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier.
MODEL RT2000 SERIES USER MANUAL Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.
MODEL RT2000 SERIES USER MANUAL Note: This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
MODEL RT2000 SERIES USER MANUAL Notices Copyright © Delaware Capital Formation, Inc., 2004. All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, Inc. The information in this publication has been carefully checked and is believed to be accurate. However, Triton Systems of Delaware, Inc.
MODEL RT2000 SERIES USER MANUAL Warranty Statement Manufacturer warrants that the products delivered to a distributor will perform in accordance with the Manufacturer’s published specifications for thirteen months from date of shipment in Long Beach, MS. Manufacturer’s warranty shall not apply to any damage resulting from abuse, negligence, accident, or to any loss or damage to the products while in transit.
MODEL RT2000 SERIES USER MANUAL In the event that a final injunction shall be obtained against the Distributor’s use of the goods or any of their parts by reason of infringement of a patent or other intellectual property right or if in Manufacturer’s opinion the goods are likely to become the subject of a claim of infringement of a patent or other intellectual property right, Manufacturer will, at its option and at its expense, either procure for the Distributor the right to continue using the goods, replac
MODEL RT2000 SERIES USER MANUAL Waiver Ineffective No claim or right arising out of or relating to a breach of these terms and conditions can be discharged in whole or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by consideration and is in writing signed by the aggrieved party.
MODEL RT2000 SERIES USER MANUAL Limited Warranty covers normal use.
MODEL RT2000 SERIES USER MANUAL • If possible, call the shipping company before the driver leaves your delivery site. Make note of the damage on the “receipt of delivery” paperwork. If this is not possible, call them as soon as possible to report the damage. • Take photographs of the damaged packaging prior to opening the boxes. If this is not possible, make note of key points, such as whether the equipment is on a pallet, if the banding is intact, how the boxes are damaged, etc.
MODEL RT2000 SERIES USER MANUAL Triton’s Technical Services Department The primary purpose of the Technical Services department is to provide assistance to customers in the operation, trouble shooting, and repair of equipment manufactured by Triton. A toll-free phone number (1-800-259-6672) is provided for convenience. The Technical Services department operates to serve our customers. The staff is trained to follow our policies and procedures to ensure fair and uniform treatment of all our customers.
MODEL RT2000 SERIES USER MANUAL Questions on Operation of Equipment Technical support is available to owners of Triton equipment and to qualified service personnel. When calling for help with the configuration or operation of a Triton product, the caller must provide either positive identification as a service technician or the serial number of a Triton terminal. Technical support is provided during normal business hours for the life of the product.
MODEL RT2000 SERIES USER MANUAL Contents SECTION 1 - INTRODUCTION ........................................................ 1 WHAT’S IN THIS MANUAL ................................................................................ 2 RT2000 MODELS ............................................................................................. 2 CLASS OF SERVICE (BUSINESS HOURS) ............................................................... 2 COMPUTER SYSTEM .......................................................
MODEL RT2000 SERIES USER MANUAL Contents NOTE CONDITION ............................................................................................. 32 PREPARING NOTES ........................................................................................... 33 TDM-SERIES DISPENSERS ............................................................................... 34 REMOVING THE CURRENCY CASSETTE(S) ............................................................ 34 LOADING THE CURRENCY CASSETTE(S) ...........
MODEL RT2000 SERIES USER MANUAL Contents CASSETTE PARAMETERS .................................................................................... 71 RELEARN BILL THICKNESS ........................................................................ 72 ALL CASSETTES LOCKED ........................................................................... 73 ACTIVE CASSETTE ..................................................................................... 74 CASSETTE IN SERVICE ......................................
MODEL RT2000 SERIES USER MANUAL Contents SECTION 6 - MAINTENANCE ....................................................... 111 INTRODUCTION ................................................................................................. 111 REPLENISHING THE RECEIPT PAPER ................................................................... 111 CLEANING THE ENCLOSURE .............................................................................. 115 CLEANING THE DISPLAY .........................................
MODEL RT2000 SERIES USER MANUAL Contents APPENDIX C - ADS GRAPHICS (COLOR DISPLAYS) .................... C-1 ADS GRAPHICS ................................................................................................ C-2 ADD NEW ................................................................................................ C-3 DELETE ................................................................................................... C-6 EDIT ...............................................................
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SECTION 1 INTRODUCTION 1
MODEL RT2000 SERIES USER MANUAL What’s in This Manual This manual describes the operating features of the RT2000 ATM family. The setup and operating procedures described are generally applicable to any RT2000 ATM. If your ATM does not have the ability to perform some of the features described in this manual, it is because your processor does not support the feature or the dispenser was purchased without that particular option. RT2000 Models The RT2000 family consists of a number of ATM models.
INTRODUCTION Feature Highlights Important features of the RT2000 family are highlighted in the following list: Highly reliable, state-of-the-art PC platform design. Supports single and multi-cassette dispensing mechanisms. Easy to install and configure by software. Supports Dial-up, TCP/IP, VSAT, Radio Pad, or wireless communications. Optional Operator Service Panel (OSP) allows access to Management functions for security and ease of cassette loading and diagnostics.
MODEL RT2000 SERIES USER MANUAL Model RT2000 Standard Features Standard features of the RT2000 ATM are summarized in the following paragraphs. Access and Transaction Security Password-Controlled Access. Access to the ATM’s Management Functions is protected by a password-based access scheme. The ATM provides a “Master” password level of access and a flexible system of “User-level” passwords.
INTRODUCTION Encrypting PIN Pad (EPP) Entry Device Support Secure EPP entry device is an encryption system that offers additional protection for the customer PIN during entry at the ATM keypad. Complies with all international encryption standards and is Triple DES compliant. Multimedia Interface (Audio/Video) Note The 5.7” display (monochrome) doesn’t support graphics (welcome, banner, logo, receipts, etc.). The 6.5” display (color) supports all Ad graphics except banners.
MODEL RT2000 SERIES USER MANUAL Remote Monitoring and Management The RT2000 provides support for remote monitoring and management via the optional Triton Connect software package. Triton Connect is PC (Personal Computer) based software that enables you to perform a wide range of monitoring and control functions from the convenience of a central location.
INTRODUCTION Communications The RT2000 ATM supports communication with the transaction processor using a variety of communications technologies. These include Dial-Up, VSAT, RadioPad, DataPak, and Client-Server(Ethernet). Dial-Up This method uses PSTN (the standard telephone system) for communications. Because your PC is a digital device, while the PSTN is primarily an analog medium, an internal modem is used to access the PSTN network in order to contact the processor and process transactions.
MODEL RT2000 SERIES USER MANUAL Close Management A suite of close functions are provided to facilitate daily balancing of the ATM’s internal record of transaction activity with the processor’s transaction records. Day Close The Day Close is normally completed as the final step in the daily balancing process, and is used to clear the totals and switch to the next business day. This function prints a report summarizing all of the activity recorded by the ATM since the last Day Close was completed.
INTRODUCTION Normally, journal data is printed by the unit’s receipt printer, but with the optional Triton Connect software package the information can be sent to a remote PC for storage and subsequent analysis. Journal data can also be locally archived using the ATM’s internal memory. Even after old journal records have been printed to the receipt printer, uploaded to Triton Connect, or locally archived, they can still be read and printed again.
MODEL RT2000 SERIES USER MANUAL RT2000 Fe ature s and Spe cifications Compute r Sys te m Standard Processor 200 MHz Intel XScale ® Memory (BIOS and Program) 32 Mbytes 64 Mbytes Memory (RAM) 64 Mbytes 128 Mbytes Serial Ports 5 USB 1.1 4 master PCMCIA 2 - Type II Audio AC97 CODEC stereo output Ethernet 10/100 Base- T RJ- 45 connector Operating System Microsoft Windows ® (CE.NET 4.
INTRODUCTION RT2000 Fe ature s and Spe cifications Printe r Standard Optional Paper Size 80 mm Print Resolution 8 dots / mm Print Area 72 mm wide Print Speed 75 mm / sec Print Capability Thermal text, bar codes (Color display) graphics (BMP.
MODEL RT2000 SERIES USER MANUAL RT2000 Fe ature s and Spe cifications M is ce llane ous Documentation Standard Complete "Help" files for Management Functions (built in) C ap ab le o f d iagno stics and day/cassette close functions from rear of cabinet Operator Service Panel Vandalism Resistant Vault Design Serviceability Vault Lock Optional 6 mm tempered glass screen over LCD UL 291 Business Hour UL 291 Level 1 Modular design Mean time to repair <5 minutes Mechanical (LaGard) (combo) Electronic (LaG
SECTION 2 BASIC OPERATION 13
MODEL RT2000 USER MANUAL Introduction This chapter describes the basic operation of the terminal. The following topics are covered: 1. Control Panel Layout. Describes the layout of the terminal’s control panel. 2. Keypad Operation. Describes the use of the alphanumeric keypads. 3. Menu-Based Operation. This section gives a general overview of the terminal display interface. 4. Accessing Management Functions.
BASIC OPERATION Keypad Operation See Figure 2-2 and Table 2-1. The main keypad consists of 10 alphanumeric keys, two arrow keys and four large control keys, all located in a 16-key group beneath the LCD display. The table lists the keys and their functions. 1 2 3 QZ ABC DEF 4 5 6 GHI JKL MNO 7 8 9 PRS TUV WXY ENTER CLEAR CANCEL 0 CTRL Key Fig. 2-2.
MODEL RT2000 USER MANUAL ON-SCREEN KEYPAD OPERATION To enter text characters into the dialog boxes that are displayed by the Management Functions, press the F8 key to display the screen keyboard. Use the keys described below to navigate and enter required data. (see Figure 2-3) • The arrow keys (left and right), the 8 key (Up), and the 0 key (Down) navigate the keyboard. • • • • • • Press the ENTER key to select the highlighted key entry.
BASIC OPERATION Menu-Based Operation The terminal operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the screen keys located to the left and right of the display. For the purpose of security, many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending on the function being performed.
MODEL RT2000 USER MANUAL Accessing Management Functions 1. At the Customer screen (Figure 2-6), press and hold down the key; while holding down the key, press the <1> key. Release both keys. The password entry prompt appears. (Figure 2-7) 2. At the password entry screen, enter the Master or Users password. Fig. 2-7. Password entry dialog. Fig. 2-6. Customer screen. To access Management Functions, you must enter an appropriate password in the dialog box that appears.
BASIC OPERATION DEFAULT MASTER PASSWORD The default Master user ID is “00” and the password is “1234”. To enter Management Functions as the Master user, enter “001234” and press “Enter”. Change the Master password immediately to prevent unauthorized access to the ATM! See Configuration Manual for procedures on changing the Master password and other password Management procedures. Once you have entered the Management Functions menu, you may perform any of the functions allowed by the type of password used.
MODEL RT2000 USER MANUAL Voice-Enabled Transactions The terminal provides voice feedback via an integrated output jack, enabling sightimpaired users to plug in a set of headphones and receive spoken instructions to assist them in using the ATM. Figure 2-9, headphone jack location, shows the location of the headhone jack on the RT2000. Fig. 2-9. Headphone jack location. Raised symbols helps a user locate the headphone jack.
SECTION 3 INITIAL SETUP 21
MODEL RT2000 USER MANUAL Parameter Categories There are a number of setup parameters that must be configured when an ATM is installed. Generally speaking, these parameters can be grouped into the following major categories. Communications Languages Security Messages Surcharging Ad Screens Currency Settings Date/Time Settings Cassette Setup Status Monitoring Transactions Close Receipts User Interface Coupons Options Each area consists of one or more individual parameters.
INITIAL SETUP Parameter Importance Levels Critical The parameters with this importance level are primarily those that represent the minimum number of parameters that must be correctly configured in order to process transactions. In addition, because of the importance of protecting access to the ATM Management Functions, the access password parameters are also included in this category. The primary parameters in this category include various communications and security (including access password) parameters.
MODEL RT2000 USER MANUAL Setup Parameters Table 3-1, Significance Levels, correlates each Management Functions area to the significance levels of parameters in that area. NOTE: The significance level of individual parameters as described in this manual is provided as a general guide to assist you in understanding and prioritizing the setup requirements of your ATM.
INITIAL SETUP TABLE 3-1 MANAGEMENT FUNCTIONS AREA 1 LANGUAGE 2 SYSTEM PARAMETERS 3 COUPONS 4 MESSAGES 5 GENERAL PARAMETERS 6 ADS/GRAPHICS 7 OPTIONAL SCREENS 8 OPTIONAL SCREEN BUTTONS 9 COMMUNICATION SIGNIFICANCE LEVELS CRITICAL REQUIRED IMPORTANT USER-DEFINED X X X X X X X X X X X X X X X 10 DIAGNOSTICS X 11 PASSWORD MAINTENANCE X 12 KEY MANAGEMENT X 13 CASSETTE PARAMETERS X X X X 14 CLOSE FUNCTIONS X 15 WITHDRAWAL AMOUNTS X X 16 NOTE CONFIGURATION X
MODEL RT2000 USER MANUAL TABLE 3-2 SD D TDM-100 NMD-50 CRITICAL SETUP PARAMETERS MANAGEMENT FUNCTIONS AREA FUNCTION OPTION PARAMETER NAME CONFIGURE MODEM FACTORY DEFAULT 1 X X X DIAGNOSTICS MODEM 2 X X X PASSWORD MAINTENANCE CHANGE USER PASWORD 3 X X X PASSWORD MAINTENANCE MODIFY USER ACCESS * 4 X X X PASSWORD MAINTENANCE ADD USER N/A 5 X X X PASSWORD MAINTENANCE REMOVE USER N/A 6 X X X SYSTEM PARAMETERS SELECT SCREEN FILE 7 X X X TERMINAL CONFIGURATION G
INITIAL SETUP TABLE 3-3 - REQUIRED SETUP PARAMETERS SD D TDM-100 NMD-50 MANAGEMENT FUNCTIONS AREA FUNCTION OPTION PARAMETER NAME FACTORY DEFAULT 1 X X X TERMINAL CLOSE FUNCTIONS CASSETTE CLOSE CASSETTE QUANTITY 0 2 X X X TERMINAL CONFIGURATION GENERAL PARAMETERS DEFAULT TRANSACTION TYPE * 3 X X X TERMINAL CONFIGURATION GENERAL PARAMETERS DEFAULT ACCOUNT TYPE * 4 X X X TERMINAL CONFIGURATION TERMINAL MESSAGES SURCHARGE OWNER * 5 X X X TERMINAL CONFIGURATION CASSE
MODEL RT2000 USER MANUAL TABLE 3-4 - IMPORTANT SETUP PARAMETERS SD D TDM-100 NMD-50 MANAGEMENT FUNCTIONS AREA FUNCTION OPTION 1 X X X TERMINAL CLOSE FUNCTIONS SCHEDULE CLOSE DISABLED 2 X X X TERMINAL CLOSE FUNCTIONS SEND TERMINAL TOTALS DISABLED 3 X X X DIAGNOSTICS CONFIGURE PRINTER * 4 X X X SYSTEM PARAMETERS DATE AND TIME 5 X X X SYSTEM PARAMETERS REGIONAL SETTINGS 6 X X X TERMINAL CONFIGURATION GENERAL PARAMETERS STATUS MONITORING DISABLED 7 X X X TERMINA
INITIAL SETUP TABLE 3-5 - USER-DEFINED SETUP PARAMETERS SD D TDM-100 NMD-50 MANAGEMENT FUNCTIONS AREAS FUNCTION OPTION 1 X X X LANGUAGE ENGLISH/FRENCH/SPANISH * 2 X X X SYSTEM PARAMETERS VOLUME * 3 X X X SYSTEM PARAMETERS SCHEDULE REBOOT ENABLE/DISABLE TIME SET/DAY SELECT * 4 X X X TERMINAL CONFIGURATION GENERAL PARAMETERS DEFAULT LANGUAGE (CUSTOMER SCREENS) * 5 X X X TERMINAL CONFIGURATION COUPONS COUPON * 6 X X X TERMINAL CONFIGURATION COUPONS PROMPT * 7
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SECTION 4 CURRENCY HANDLING 31
MODEL RT2000 USER MANUAL Introduction **CAUTION** DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE! Doing so could cause more rejects and/or currency jams. The purpose of this section of the manual is to describe the procedures for: (1) removing and replacing note cassettes, (2) loading cassettes, and (3) removing and replacing the reject notes (as applicable). Information conrcerning note handling and quality issues are explained where appropriate.
CURRENCYHANDLING Preparing New or Uncirculated Notes New or Uncirculated Note Defects • All the conditions listed for used notes. • Excessive bowing due to conditions of packing and storing. • New or uncirculated currency must be “burst” and fully separated prior to loading into cassettes. • Remove the band around each bundle of notes. Separate the notes from each other by: • Striking the bundle hard against the edge of a table or similar object.
MODEL RT2000 USER MANUAL TDM-series Dispenser Removing the Currency Cassette(s) 1. Ensure the terminal is not in use before removing the note cassette! Removing the note cassette while the machine is in operation (processing customer transactions, performing close operations, etc.) can cause the terminal to enter an “Out of Service” condition! 2. Unlock the mechanical/electronic lock on the security container door and open the door to gain access to the dispensing mechanism. 3.
CURRENCYHANDLING Pull the packer back. Some cassettes allow the pusher-plate to be latched in position using the key-lock. (Insert) 2. IMPORTANT: The shape of some notes may be affected by conditions of storage or bundling, preventing them from forming neat even piles. If not corrected, such conditions may cause notes to be rejected by the dispensing mechanism. To compensate for the most common conditions of slanting or cupped note piles, follow the directions given next.
MODEL RT2000 USER MANUAL • Mixed (Slanting and Cupped) bundles Separate the mixed currency into neat bundles of 100-200 notes of each type. Place the cupped bundles nearest the dispense opening of the cassette, with the cupped side facing the opening. Turn every other slanted bundle around to give the bundles the same height on both sides and place after the cupped bundles.
CURRENCYHANDLING Removing the Reject Cassette The reject tray is located just above the currency cassette in the dispensing mechanism. Follow these steps to remove the reject cassette: 1. 2. Grasp reject cassette and pull from its compartment in the dispensing mechanism. Place the tray on a flat surface. Remove reject cassette. Unlock the tray using the supplied key. Flip the top back to gain access to the reject compartment. Unlock and open reject cassette. 3.
MODEL RT2000 USER MANUAL Verify Operation of All Dispensers 1. After completion of the “Cassette Close” procedures, close and lock the security cabinet. 2. In Management Functions Main Menu, select Diagnostics, then Dispenser. 3. Select the Test Dispense option. Select either individual cassettes that are installed [“A” ( single cassette dispenser) or “A” or “B” (dual-cassette dispenser)) or “ALL CASSETTES ”. A prompt appears asking how many notes to dispense (below).
SECTION 5 MANAGEMENT FUNCTIONS 39
MODEL RT2000 USER MANUAL Introduction This section describes the Management Functions available for controlling the ATM. When the Customer Welcome screen is displayed, you can access the Management Functions menu by following the procedure described next. Accessing the Management Functions Menu 1. Press and hold down the key; while holding down the key, press the <1> key. Release both keys. After a moment the top menu will be displayed. 2.
MANAGEMENT FUNCTIONS To access Management Functions, you must enter an appropriate password in the dialog box that appears when the Management Functions option is selected. The password will consist of a 2-digit ID code and a password of 4-12 digits; for example, 051234 could be a password entry consisting of an ID code of 05 and a password of 1234. Press the Enter button to accept the entry or Cancel to exit. When a valid password is entered, the Main Menu screen will be displayed.
MODEL RT2000 USER MANUAL 8. Terminal Status. Used to view terminal status reports. 9. Language. Press the 9 key repeatedly to cycle through the available languages. The current language is displayed in the button caption. When a language is selected, the ATM uses the language in all Management Functions. 0. More Options. Used to display additional configuration options that may be available to the user. Figure 5-3. Main Menu screen.
MANAGEMENT FUNCTIONS The buttons on the Management Report dialog let you perform the following actions: (Figure 5-4) 1. Page Up. Scrolls the report up a maximum of one full page. 2. Home. Moves directly to the first page of the report. 3. Print. Sends the report to the terminal receipt printer for hardcopy output. 4. Page Down. Scrolls the report down a maximum of one full page. 5. End. Moves directly to the last page of the report. 6. Save To File.
MODEL RT2000 USER MANUAL CLOSE FUNCTIONS Introduction Cassette and Day Close reports provide important information about the transactions being performed by your ATM. This information helps you manage the ATM more effectively. The ATM’s close functions are accessed through the Management Function’s Terminal Close Functions menu. Day Close The Day Close report shows the cumulative value of all transactions (withdrawals, transfers and balance inquiries) performed by the ATM since the previous Day Close.
MANAGEMENT FUNCTIONS Cassette Close The Cassette Close report shows current cassette activity, including total notes dispensed and remaining and the total value of those notes, since the previous Cassette Close was performed. This report can help you judge the volume of withdrawal activity and plan cassette replenishment activities accordingly. • IMPORTANT Perform a Cassette Close before replenishing the currency in the cassette.
MODEL RT2000 USER MANUAL TERMINAL CLOSE FUNCTIONS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. DESCRIPTION: The TERMINAL CLOSE menu allows the terminal operator to perform the following functions: 1. Schedule Close. Used to enable/disable automatic Day Close. 2. Send Terminal Totals (ON/OFF).
MANAGEMENT FUNCTIONS SCHEDULE CLOSE FACTORY DEFAULT: OFF ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the SCHEDULE CLOSE function, press the number (1) on the keypad. DESCRIPTION: This function allows you to turn ON or OFF the SCHEDULE CLOSE function and to specify a time of day at which a close operation will be performed.
MODEL RT2000 USER MANUAL SEND TERMINAL TOTALS FACTORY DEFAULT: OFF ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To change the condition of the SEND TERMINAL TOTALS function to ON, press number (2) on the keypad. DESCRIPTION: This function allows you to turn ON or OFF the SEND TERMINAL TOTALS option.
MANAGEMENT FUNCTIONS TRIAL CLOSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To display the Management Report that provides the TRIAL CLOSE information for the ATM, press number (3) on the keypad. 3. When the TRIAL CLOSE dialog appears, press the ENTER key. DESCRIPTION: The TRIAL CLOSE function is used during the daily close procedure.
MODEL RT2000 USER MANUAL DAY CLOSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To display the Management Report that provides the DAY CLOSE information for the ATM, press number (4) on the keypad. 3. When the DAY CLOSE dialog appears, press the ENTER key. DESCRIPTION: The DAY CLOSE function is used to complete daily balancing of the ATM with the processor.
MANAGEMENT FUNCTIONS TRIAL CASSETTE CLOSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To display the Management Report that provides the TRIAL CASSETTE CLOSE information for the ATM, press number (5) on the keypad. Select which cassette(s) to include in the Trial Cassette Close report. 3. 4. Press ENTER to view/print report.
MODEL RT2000 USER MANUAL CASSETTES CLOSE FUNCTIONS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. DESCRIPTION: The CASSETTE CLOSE FUNCTIONS menu allows the terminal operator to perform the following operations: 1. Selected Cassette (“A” through the last available cassette).
MANAGEMENT FUNCTIONS SELECT CASSETTE(S) FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. 2. 3. 4. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. Select which cassette(s) to close and replenish and press ENTER. CLOSE report presented for selected cassette. DESCRIPTION: SELECTS CASSETTE(S) for Cassette Close and Quantity entries.
MODEL RT2000 USER MANUAL REPLENISH CASSETTE(S) FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. 3. Select which cassette(s) to close and replenish and press ENTER. CLOSE report presented for selected cassette. User prompted to refill cassette(s). 4. 5.
MANAGEMENT FUNCTIONS SELECT CASSETTE(S) IN-SERVICE FACTORY DEFAULT: ALL ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. 3. After replenishing cassette(s), select which cassette(s) to put IN-SERVICE. DESCRIPTION: In a multi-cassette configuration, individual cassettes can be placed in service.
MODEL RT2000 USER MANUAL CASSETTE QUANTITY FACTORY DEFAULT: “0” ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. 3. After replenishing cassette(s) and re-installing, press ENTER. 4. Enter quantity of bills for each selected cassette(s).
MANAGEMENT FUNCTIONS TRIAL CASSETTE CLOSE REPORT FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. 3. After Cassette Quantity is entered, a TRIAL CASSETTE CLOSE report is presented. DESCRIPTION: The TRIAL CASSETTE CLOSE report verifies the number of bills entered and provides a starting point for cassette balances.
MODEL RT2000 USER MANUAL DIAGNOSTICS Introduction Diagnostics provide important information about the status of the ATM. It maintains an “historical” record of the operating system and associated hardware to determine system errors that have occurred. The Diagnostics function also performs self-tests on the major components to help determine and isolate any malfunctions or errors. Terminal Diagnostics • Provides Terminal Status of any errors present and error reset function.
MANAGEMENT FUNCTIONS DIAGNOSTICS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. DESCRIPTION: The following options will be available from the TERMINAL DIAGNOSTICS screen: 1. Terminal Status. Displays the terminal status dialog, which provides access to configuration and status reporting functions. 2. Transaction Totals.
MODEL RT2000 USER MANUAL TERMINAL STATUS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the TERMINAL STATUS menu by pressing number (1) on the keypad. DESCRIPTION: The following options will be available from the TERMINAL STATUS screen: (Note: * denotes service provider function) 1. Current Terminal Error. Shows current error status of the terminal. 2. Terminal Error History.
MANAGEMENT FUNCTIONS CURRENT TERMINAL ERROR TERMINAL ERROR HISTORY FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. To view the options available on the TERMINAL STATUS screen, press number (1) on the keypad 3. To view the CURRENT TERMINAL ERROR of the terminal, press number (1) on the keypad. 4. To view the TERMINAL ERROR HISTORY of the terminal, press number (2) on the keypad.
MODEL RT2000 USER MANUAL RESET TERMINAL ERROR FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. To view the options available on the TERMINAL STATUS screen, press number (1) on the keypad 3. To RESET TERMINAL ERROR, press number (3) on the keypad. DESCRIPTION: Use this function to remove the entries in the Current Terminal Error list. 1.
MANAGEMENT FUNCTIONS CONFIGURATION SUMMARY FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. To view the options available on the TERMINAL STATUS screen press number (1) on the keypad. 3. To view the CONFIGURATION SUMMARY, press number (4) on the keypad. Description: A comprehensive CONFIGURATION SUMMARY of current terminal and hardware status information.
MODEL RT2000 USER MANUAL TRANSACTION TOTALS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. View the TRANSACTION TOTALS screen by pressing number (2) on the keypad . DESCRIPTION: The TRANSACTION TOTALS report displays transaction totals in two categories: Totals Since Last Close and Cumulative Totals. The report also provides the date/time of the Last Completed Transaction and Last Denied Transaction.
MANAGEMENT FUNCTIONS SYSTEM DIAGNOSTICS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. View the SYSTEM DIAGNOSTICS screen by pressing number (3) on the keypad . DESCRIPTION: The SYSTEM DIAGNOSTICS function displays the system information dialog. This dialog provides information about the resources (e.g. memory, hard disk space, etc.) currently in use by the ATM’s computer system.
MODEL RT2000 USER MANUAL DISPENSER DIAGNOSTICS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. View the DISPENSER diagnostics menu by pressing number (4) on the keypad. DESCRIPTION: The following options will be available from the DISPENSER DIAGNOSTICS screen: (Note: * denotes service provider function) 1. Dispenser Status. Displays a Management Report showing current dispenser hardware status. 2. Purge.
MANAGEMENT FUNCTIONS DISPENSER STATUS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. View the DISPENSER STATUS screen by pressing number (1) on the keypad. DESCRIPTION: The DISPENSER STATUS report identifies the type of dispensing mechanism installed and shows the results of the most recent dispenser status check.
MODEL RT2000 USER MANUAL PURGE / TEST DISPENSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To force the dispenser to complete a PURGE, press number (2) on the keypad. 4. Press the ENTER key when the PURGE dialog screen appears 5. To complete a TEST DISPENSE, press number (3) on the keypad.
MANAGEMENT FUNCTIONS FORCE UNLOCK CASSETTE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To display the FORCE UN LOCK CASSETTE options screen, press number (5) on the keypad. Note: This option applicable to NMD family dispensers.
MODEL RT2000 USER MANUAL DISPENSER TOTALS RESET DISPENSER FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To view the DISPENSER TOTALS screen, press number (6) on the keypad. 4. To RESET the dispenser, press number (7) on the keypad.
MANAGEMENT FUNCTIONS CASSETTE PARAMETERS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. Description: The following options will be available from the CASSETTE PARAMETERS screen: (Note: * denotes service provider function) 1. Relearn Bill Thickness.
MODEL RT2000 USER MANUAL RELEARN BILL THICKNESS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. 4. To force the dispening mechanism to RELEARN BILL THICKNESS, press number (1) on the keypad.
MANAGEMENT FUNCTIONS ALL CASSETTES LOCKED FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. 4. To LOCK or UNLOCKALLCASSETTES, press number (2) on the keypad to place or remove the check from the box..
MODEL RT2000 USER MANUAL ACTIVE CASSETTE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. 4. To view or change the configuration of an ACTIVE CASSETTE, press number (5) on the keypad to select and display the cassettes configuration data for the available cassettes.
MANAGEMENT FUNCTIONS CASSETTE IN SERVICE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. 4. To change the service status of the selected Active Cassette, press number (6) on the keypad.
MODEL RT2000 USER MANUAL MULTIPLE AMOUNT FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. To view or change the MULTIPLE AMOUNT in the Active Cassette, press number (7) on the keypad. 4.
MANAGEMENT FUNCTIONS DOCUMENT TYPE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. To set the DOCUMENT TYPE for the Active Cassette, press number (8) on the keypad to select either CASH or NON-CASH. 5.
MODEL RT2000 USER MANUAL NON-CASH ITEM DESCRIPTION SECONDARY ITEM DESCRIPTION FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. To enter a NON-CASH ITEM DESCRIPTION for the NonCash document in the Active Cassette, press number (9) on the keypad.
MANAGEMENT FUNCTIONS CARD READER FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the CARD READER diagnostics menu by pressing number (5) on the keypad. DESCRIPTION: The following options will be available from the CARD READER DIAGNOSTICS screen: 1. Card Reader Status. Displays a Management Report showing card reader hardware status. 2. Card Reader Totals.
MODEL RT2000 USER MANUAL CARD READER STATUS CARD READER TOTALS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the CARD READER diagnostics menu by pressing number (5) on the keypad. 3. To display CARD READER STATUS, press number (1) on the keypad. 4. To display CARD READER TOTALS, press number (2) on the keypad. DESCRIPTION: CARD READER STATUS display a report showing card reader hardware status.
MANAGEMENT FUNCTIONS SCAN CARD FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the CARD READER diagnostics menu by pressing number (5) on the keypad.. 3. To use the SCAN CARD diagnostics, press number (3) on the keypad. . DESCRIPTION: The SCAN CARD function uses a series of dialogs to report the operation of the card reader. The dialog shown above is displayed when the function is first entered.
MODEL RT2000 USER MANUAL PRINTER DIAGNOSTICS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the PRINTER diagnostics menu by pressing number (6) on the keypad. DESCRIPTION: The following options will be available from the PRINTER DIAGNOSTICS screen: 1. Device Status.
MANAGEMENT FUNCTIONS DEVICE STATUS (PRINTER) RESET/TEST PRINTER FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the PRINTER diagnostics menu by pressing number (6) on the keypad. 3. To display DEVICE STATUS, press number (1) on the keypad. 4. To perform a RESET/TEST operation to verify printer operation, enter number (2) on the keypad.
MODEL RT2000 USER MANUAL CONFIGURE PRINTER FACTORY DEFAULT: LISTED BELOW ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the PRINTER diagnostics menu by pressing number (6) on the keypad. 3. To CONFIGURE PRINTER operating parameters, press number (3) on the keypad. DESCRIPTION: The CONFIGURE PRINTER function enables you to set-up the operating parameters for the terminal's printer.
MANAGEMENT FUNCTIONS MODEM / ETHERNET DEVICE STATUS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the MODEM/ETHERNET diagnostics menu by pressing number (7) on the keypad. 3. To view the DEVICE STATUS report, press number (1) on the keypad. DESCRIPTION: The following options will be available from the MODEM / ETHERNET screen: (Note: * denotes service provider function) 1. Device Status.
MODEL RT2000 USER MANUAL TEST (MODEM) / MODEM TOTALS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the MODEM/ETHERNET diagnostics menu by pressing number (7) on the keypad. 3. To enter the TEST function, press number (2) on the keypad. 4. To view the MODEM TOTALS report, press number (3) on the keypad. DESCRIPTION: Use the TEST function to test the ATM's modem.
MANAGEMENT FUNCTIONS DEVICE STATUS (KEYPAD) TEST (KEYPAD) FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the KEYPAD diagnostics menu by pressing number (8) on the keypad. 3. To view the DEVICE STATUS function, press number (1) on the keypad. 4. Keypad/Screen Button Test Keypad 1, State: Down Keypad 1, State: Up Screen Button 1, State Down To enter the TEST function, press number (2) on the keypad.
MODEL RT2000 USER MANUAL Electronic Journal Introduction The ATM features an electronic journal that is integrated into the dispensing mechanism. The details of each transaction are stored in the journal’s memory and can be retrieved at a later date. When needed, just the information desired can be recalled and a printout of the records made. Old records are retained until 32,768 records have been stored, at which time, the journal must be printed or cleared.
MANAGEMENT FUNCTIONS ELECTRONIC JOURNAL FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. DESCRIPTION: The following options will be available from the ELECTRONIC JOURNAL screen: 1. Display Unaudited Records. This function is used to display a summary of the journal entries collected since the last time the journal was printed. 2. Display Last X.
MODEL RT2000 USER MANUAL DISPLAY UNAUDITED RECORDS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. 2. To DISPLAY UNAUDITED RECORDS, press number (1) on the keypad. DESCRIPTION: The DISPLAY UNAUDITED RECORDS function is used to display a summary of the journal entries collected since the last time the journal was printed. ALL records stored in the electronic journal will be printed.
MANAGEMENT FUNCTIONS DISPLAY LAST X FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. 2. To DISPLAY LAST X electronic journal entries, press number (2) on the keypad. DESCRIPTION: The DISPLAY LAST X function is used to display and print records from the electronic journal, either before or after they have been audited using the CLEAR JOURNAL or DISPLAY UNAUDITED RECORDS functions.
MODEL RT2000 USER MANUAL DISPLAY SELECTED RECORDS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. 2. To DISPLAY SELECTED RECORDS from the electronic journal entries, press number (3) on the keypad. DESCRIPTION: The following options will be available from the Display Selected Records screen: 1. All/Unaudited/Audited.
MANAGEMENT FUNCTIONS CLEAR JOURNAL FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. 2. To CLEAR JOURNAL (or mark all unaudited journal records as audited), press number (4) on the keypad. DESCRIPTION: The CLEAR JOURNAL function is used to mark all unprinted records in the electronic journal as audited.
MODEL RT2000 USER MANUAL ARCHIVE/DELETE JOURNAL VIEW JOURNAL ARCHIVE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. 2. To ARCHIVE / DELETE JOURNAL, press number (5) on the keypad. 3. To VIEW JOURNAL ARCHIVE, press number (6) on the keypad. DESCRIPTION: The ARCHIVE/DELETE JOURNAL function allows you to specify the end date of the current journal archive interval.
MANAGEMENT FUNCTIONS Coupons / Messages Introduction Coupons are typically used as a promotional incentive, offering a product, service, or discount as an incentive for making withdrawals from the ATM. Such incentives are typically referred to as “prizes” or “awards.” Messaging enables the store owner to personalize messages to the customer. Typical messages are “Welcome” and “Surcharge”.
MODEL RT2000 USER MANUAL Random CouponAward If you want fifty percent (for example) of ALL customers to receive a coupon, no matter the level of their withdrawal or type of transaction (such as a balance inquiry or transfer), do the following for coupon Printed 1: 1. Enable a minimum amount of zero (0) and a maximum amount equal to the ATM’s maximum withdrawal amount. 2. Enter a random percentage of fifty percent (50%). 3. Enter a message you want to appear on the random-based coupon.
MANAGEMENT FUNCTIONS COUPONS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the COUPON menu, press number (2) on the keypad. DESCRIPTION : The following options will be available from the COUPON screen: (Note: * denotes service provider function) 1. Coupon. Press this button to cycle through the available coupon types: Printed1, Printed2, Dispensed1, and Dispensed2.
MODEL RT2000 USER MANUAL COUPON TYPE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the COUPON menu, press number (2) on the keypad. 3. To configure the type of coupon the ATM will issue when coupons are enabled, press number (1) on the keypad repeatedly until the desired selection is displayed in the text box.
MANAGEMENT FUNCTIONS PROMPT / MINIMUM LEVEL FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the COUPON menu, press number (2) on the keypad. 3. To configure the PROMPT message that will be displayed when coupons are issued, press number (2) on the keypad and enter the desired message. 4.
MODEL RT2000 USER MANUAL MAXIMUM LEVEL / RANDOM FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the COUPON menu, press number (2) on the keypad. 3. To set the MAXIMUM LEVEL (maximum withdrawal amount) that will trigger the printing or dispensing of a coupon, press number (4) on the keypad and enter the minimum withdrawal amount. 4.
MANAGEMENT FUNCTIONS MESSAGE / PRINT FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the COUPON menu, press number (2) on the keypad. 3. To enter the MESSAGE that is printed on the coupon when it is awarded, press number (7) on the keypad and enter the text of the message in the dialog box. 4.
MODEL RT2000 USER MANUAL TERMINAL MESSAGES FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the TERMINAL MESSAGES menu, press number (3) on the keypad. DESCRIPTION: The following options will be available from the TERMINAL MESSAGES screen: Note: The number of characters that will fit is based on the average characters size (lowercase). * Currently not activated. 1.
MANAGEMENT FUNCTIONS WELCOME MESSAGE STORE MESSAGE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the TERMINAL MESSAGES menu, press number (3) on the keypad. 3. To view or change the WELCOME MESSAGE, press number (1) on the keypad. 4. To view or change the STORE MESSAGE, press number (2) on the keypad.
MODEL RT2000 USER MANUAL MARKETING MESSAGE EXIT MESSAGE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the TERMINAL MESSAGES menu, press number (3) on the keypad. 3. To view or change the MARKETING MESSAGE, press number (3) on the keypad. 4. To view or change the EXIT MESSAGE, press number (4) on the keypad.
MANAGEMENT FUNCTIONS TERMINAL OWNER MESSAGE SURCHARGE OWNER MESSAGE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the TERMINAL MESSAGES menu, press number (3) on the keypad. 3. To view or change the TERMINAL OWNER MESSAGE, press number (5) on the keypad. 4. To view or change the SURCHARGE OWNER MESSAGE, press number (6) on the keypad.
MODEL RT2000 USER MANUAL NEWS TICKER MESSAGE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the TERMINAL MESSAGES menu, press number (3) on the keypad. 3. To view or change the NEWS TICKER MESSAGE, press number (7) on the keypad. DESCRIPTION: *Currently not activated. Enter up to 1024 characters that will scroll across the Customer Welcome screen.
MANAGEMENT FUNCTIONS DATE AND TIME FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the SYSTEM PARAMETERS option by pressing number (5) on the keypad. 2. Press number (1) on the keypad to access options that allow you to change the terminal DATE and TIME properties. DESCRIPTION: This menu allows you to set the terminal DATE and TIME properties using the following functions: (Note: * denotes service provider function) 1. Set Date.
MODEL RT2000 USER MANUAL SET DATE / SET TIME FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the SYSTEM PARAMETERS option by pressing number (5) on the keypad. 2. Press number (1) on the keypad to access options that allow you to change the terminal DATE and TIME properties. 3. To change the DATE properties of the terminal, press number (1) on the keypad to display the SET DATE screen 4.
MANAGEMENT FUNCTIONS VOLUME CONTOLS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the SYSTEM PARAMETERS option by pressing number (5) on the keypad. 2. To adjust the level of the speaker output, press number (3) on the keypad. DESCRIPTION: This dialog box will allow you to adjust the speaker volume. Press number (1) to raise the volume, and number (2) to lower the volume. The indicator bar will provide a visual indication of the current volume level.
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SECTION 6 MAINTENANCE 111
MODEL RT2000 USER MANUAL Introduction Replenishing the Receipt Paper This chapter of the User manual covers preventive and corrective maintenance procedures appropriate for user personnel. The following areas are covered: NOTE: This operation must be completed with the AC Power applied to the ATM. 1. Replenishing Receipt Paper. Describes how to replace a spent receipt paper roll. 2. Cleaning the Enclosure. The proper way to clean the ATM housing. 3. Card Reader Cleaning.
MAINTENANCE 3. Remove the existing paper roll and/ or empty spindle (as appropriate) from the paper support bracket by pulling the spool out of the bracket. Figures 6-3 shows an empty paper support bracket. 4. Unwind about 18" from the end of the new paper roll and use scissors to cut off. This is to ensure that no glue is still on the paper roll. 5. Install the 6" roll of new receipt paper on the paper spool as shown in Figure 6-4. 6.
MODEL RT2000 USER MANUAL 10. Grasp the handle below the printer feed slot (Figure 6-7) and pull the release pin located on the right side of the printer bracket ( Figure 6-8). 11. Rotate the assembly up and release the pin until it locks in place as shown in Figure 6-9. (This position also allows receipt access for printing status if using the Opersator Service Panel) Figure 6-7. Printer handle. 12. The blue tension lever is located on the right side.
MAINTENANCE Cleaning the Enclosure Card Reader Cleaning Special cleaning cards are available for proper maintenance of the card reader. The card reader should be cleaned at least once a month by inserting and removing a cleaning card, as shown in Figure 6-11. It may be necessary to clean the card reader more often in locations that see heavy usage. The ATM front panel is highly durable, resisting scratches and finger smudges.
MODEL RT2000 USER MANUAL Card Reader Problems Communication Problems The following procedures provide help in recovering from card reader problems. Follow these steps to recover from “System Unavailable” and “Communication Error” conditions (Dial-up only). 1. Can’t Read Customer Card Access Management Functions main menu. 2. Select the Diagnostics option. Select the Card Reader option. 3. Select the Scan Card option. 4. Insert and remove an ATM card.
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MODEL RT2000 USER MANUAL Introduction This chapter of the operation manual describes how operator personnel can respond to ATM error conditions and perform user-level corrective actions. Status Conditions The ATM operating system determines the operational status of each of its components by routinely performing a system status check. Each status code generated as a result of this check can fall into one of three categories: 1. Normal 2. Warning 3.
ERROR RECOVERY Clearing Terminal Status In following the error recovery procedures in Table 7-1, in most cases the first action you will perform will be to clear the error status. In some cases, if the terminal is reporting an error in a user-serviceable component area, such as a low receipt paper or currency condition, check the area and replace the receipt paper, load currency, or other actions as applicable. After performing the indicated action, you will attempt to clear the error status.
MODEL RT2000 USER MANUAL Error Recovery Procedures Many error conditions require the assistance of a qualified service technician to return the ATM to normal operation. But there are some actions that the end user can perform to confirm the existence of a problem or correct simple problems. Table 7-1, Status Codes / Error Recovery Procedures, provides a list of status conditions, most of which can cause the ATM to enter an “OUT OF SERVICE” condition.
ERROR RECOVERY A Clear Status Using Management Functions 1. Press and hold down the Control (CTRL) key (blank key in lower right corner of alphanumeric keypad). While holding down the CTRL key, press the number (1) key. Release both keys. The Password Entry screen appears. (Figure 7-2) 2. Enter the Master or User password at the Password Entry dialog prompt. The Management Functions main menu appears. (Figure 7-3) 3. Fig. 7-2. Password entry.
MODEL RT2000 USER MANUAL B 1. 2. Restart Using Management Functions Press and hold down the CTRL key (blank key in lower right corner of alphanumeric keypad). While holding down the CTRL key, press the number (1) key. Release both keys. The Password Entry screen appears. Enter the Master or User password at the Password Entry dialog prompt. The Management Functions main menu appears. 3. Select the System Parameters option by pressing number (5) on the alphanumeric keypad.
ERROR RECOVERY C Shut Down (Remove Power) Using Management Functions 1. Press and hold down the CTRL key (blank key in lower right corner of alphanumeric keypad). While holding down the CTRL key, press the number (1) key. Release both keys. The Password Entry screen appears. 2. Enter the Master or User password at the Password Entry dialog prompt. The Management Functions main menu appears. 3. Select the System Parameters option by pressing number (5) on the alphanumeric keypad.
MODEL RT2000 USER MANUAL D Shut Down / Apply Power Using Power Supply ON/OFF Switch 1. Open the cabinet sleeve door. of the ATM. The power supply is located on the inside of the cabinet sleeve door. 2. Locate the ON/OFF switch on the POWER SUPPLY, as shown in Figure 7-9. Move switch to the OFF <0> position. Fig. 7-9. Power supply ON/OFF switch location. Fig. 7-9. Power supply On/Off switch location. 3. To RESTART after shut down, move the ON/OFF switch to the ON position. 4.
ERROR RECOVERY TABLE 7-1 - STATUS CODES Error C ode Description Error C ode Description 0 No Errors 58 Too many notes dispensed 32 Good operation 59 Timing w heel error 33 Feed failure 60 Counting sensor blocked 34 Mistrack note at feed 61 Loss of pow er during payment/purge 35 Mistrack note at double detect 62 Loss of pow er during payment 36 Mistrack note at exit 63 RAM error 37 Note too long at exit 64 Damaged USART 38 Blocked exit 65 Cassette shuffled 39 Too many not
MODEL RT2000 USER MANUAL TABLE 7-1 - STATUS CODES Error C ode Description Error C ode Description 90 Reject Box absent or not detected 113 Timeout waiting for trailing edge at reject 91 Dispenser sensor failure 114 Exit blocked at purge 92 Error in last dispense 115 Diverter timeout at purge 93 Error in double detect 116 Motor fault 94 Purge failed upon power-up 117 Timeout waiting for notes to divert 95 Multiple cassettes of same type 118 Exit sensor blocked at start of dispense
ERROR RECOVERY TABLE 7-1 - STATUS CODES Error C ode Description Error C ode Description 137 Print failure to journal 161 Electronic journal clear failed 138 Print failure to receipt 162 Electronic journal get serial number failed 139 Print controller not responding 163 Terminal did not answ er Triton Connect 140 Timeout w aiting for printer to be ready 164 Terminal did not return call to Triton Connect 141 Status reported paper jam 165 Electronic journal not present 142 Dispenser re
MODEL RT2000 USER MANUAL TABLE 7-1 - STATUS CODES Error C ode Description 198 Detected no note going in stacker Error C ode Description 240 SPED self test failed 199 Dispenser w idth errors 241 SPED low battery 200 Dispenser fed extra note into stacker 300 Successful command 201 Dispenser detected more than 6 errors 301 Low level 202 Dispenser busy 302 Empty cassette 203 SPED keypad not replying to main board 303 Lifts are dow n 204 Number of bill dispensed not equal to bills re
ERROR RECOVERY TABLE 7-1 - STATUS CODES Error C ode Description Error C ode Description 321 Cassette data corrupt 362 Dispenser - Device write error 322 Main motor failed 363 Dispenser - Device not found 323 Dispense count check failed 364 Dispenser - Device offline 325 Note qualifier faulty 365 Dispenser - BCC error 326 Cassette exit sensor faulty 366 Dispenser - Cassette disabled 327 Shutter failed 367 Dispenser - Comms error 329 Notes in delivery throat 368 Dispenser - Can
MODEL RT2000 USER MANUAL TABLE 7-1 - STATUS CODES Error C ode Error C ode Description Description 385 Dispenser - Device found no reject/hoppers 511 SPED - Device data overflow 386 Dispenser - Device and reject found no hoppers 512 SPED - Device idle 387 Dispenser - Offline error 513 SPED - Device offline 388 Dispenser - NMD requires reject and 1 cassette 514 SPED - Device bit stuck 389 NMD detected offline error - check status 515 SPED - Device attention stuck 390 Dispenser offline
ERROR RECOVERY TABLE 7-1 - STATUS CODES Error C ode Description Error C ode Description 534 EJ - Device reset 557 System device reset 535 Card reader - Data siz e error 558 System sync error 536 Card reader - Device read error 559 Operating System (O/S) - Error 537 Card reader - Invalid record 560 Unknown device error 538 Card reader - Reader type error 561 Terminal software error 539 Card reader - Invalid track 562 SPED keypad can not be found or offline 540 Card reader - Inval
MODEL RT2000 USER MANUAL TABLE 7-1 - STATUS CODES Error C ode Description Error C ode Description 580 SPED - Disable keypad command failed 603 SPED - reported tamper present 581 SPED - Enable key from pad mode failed 604 SPED - Reported invalid key index 582 SPED - Disable key from pad mode failed 605 SPED - Reported parent key not loaded 583 SPED - Enable PIN entry mode failed 606 SPED - Reported wrong data length 584 SPED - Disable PIN entry mode failed 607 SPED - Reported PIN retry
ERROR RECOVERY MODEM COMMUNICATIONS RELATED CODES Status C ode Description 1 Timeout 3 Back Ground Dial (BGD) - no answ er 4 Error in modem data 5 Connect 1200 Baud, then lost carrier / connection. Host hung up.
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APPENDIX A MECHANICAL/ELECTRONIC LOCKS A-1
MODEL RT2000 USER MANUAL Introduction The security cabinet can be secured using either a mechanical or electronic combination lock. This Appendix covers how to change the combination of either lock. Procedures specific to the electronic lock, such as changing the battery, are also covered. The first section covers the Mechanical combination lock. Operating the Mechanical Lock Unlocking the Lock There are two marks on the dial ring (see drawing opposite page).
APPENDIX A - MECHANICAL/ELECTRONIC LOCKS Opening Index Changing Index Changing the Combination Change the Combination To change the combination, you will need access to the existing combination and a change key. First, open the safe door by dialing the existing combination. With bolt retracted and before changing combination, verify that the dial stopped between 90 and 100 on the OPENING Index. Select three new numbers. DO NOT use any number between 1 and 20 for the last number.
MODEL RT2000 USER MANUAL Figure 1 3. Turn change key to the LEFT until it stops (approximately one-quarter turn). With the change key in this position, set the new combination as follows: Never select a number from 0 to 20 (the forbidden zone) as the last number of the combination. 4. Using the CHANGE index, turn the dial to the LEFT stopping when the first number of the new combination aligns with the CHANGE Index, the FOURTH time. 5.
APPENDIX A - MECHANICAL/ELECTRONIC LOCKS Operating the Electronic Lock Entering the Combination The electronic lock combination consists of six digits. Upon arrival, the combination of the lock should already be set at 1-2-3-4-5-6. After installation of the unit has been completed, perform the following steps: 1. Enter the preset combination and check for proper operation. After each keypress, the lock will beep.
MODEL RT2000 USER MANUAL Lockout Feature The lock includes a WRONG TRY PENALTY lockout feature that prevents entry from unauthorized personnel. This feature performs as follows: • Entry of four consecutive invalid combinations will disable the lock for 5 minutes. • During this lockout period, the panel LED will flash every 10 seconds. During this time no other combination entries will be allowed.
APPENDIX B OPERATOR SERVICE PANEL FUNCTIONS B-1
MODEL RT2000 USER MANUAL Operator Service Panel (OSP) Functions The OSP provides convenient user-access to Administrative Management functions for performing such tasks as diagnostics, cassette close/replenishment, and other day-to-day functions from inside the facility. The panel, located at the rear of the terminal, employs an easy to use “touch-screen LCD” for maneuvering through the various menu options.
APPENDIX B - OPERATOR SERVICE PANEL FUNCTIONS Note: The Customer screen will change its display to “This machine is temporarily out of service. Please wait.” It will continue this message as long as you are accessing the OSP functions. 4. Refer to Figure 5. Press your fingertips on the “Press here to begin” box. The OSP will then display its Password Entry screen as shown in Figure 6. Enter your password to access the OSP main menu screen by pressing the appropriate numbers on the touchscreen LCD.
MODEL RT2000 USER MANUAL TERMINAL CLOSE FUNCTIONS DESCRIPTION: TERMINAL CLOSE FUNCTIONS allow access to the following close functions: • Trial Close • Day Close • Trial Cassette Close • Cassette Close Select cassette(s) to close Close report (cassette(s) zeroized) Remove and replenish cassette(s) Place cassette(s) In-service Enter cassette(s) quantity Trial cassette close report DIAGNOSTICS DESCRIPTION: DIAGNOSTICS allows you to complete specific diagnosticss to verify and test the ATM for proper o
APPENDIX B - OPERATOR SERVICE PANEL FUNCTIONS ELECTRONIC JOURNAL DESCRIPTION: ELECTRONIC JOURNAL allows access to the ATMs journal functions. The following is a list of journal functions available: • Display Unaudited Records • Print Last X • Clear Journal • Journal Properties RESET TERMINAL ERROR DESCRIPTION: RESET TERMINAL ERROR allows you to attempt to reset the current terminal error.
MODEL RT2000 USER MANUAL RESTART THE TERMINAL DESCRIPTION: Selecting R ESTART THE TERMINAL allows you to “reboot” the terminal operating program. When the screen to the right is displayed, select “Enter” to start. The terminal program will end and automatically restart. CONTRAST ADJUSTMENT To adjust the contrast for the OSP display, look on the backside of the panel (Figure at right). Using a small jewelers phillips-head screwdriver, turn the adjustment slowly to the desired brightness.
APPENDIX C ADS GRAPHICS (COLOR DISPLAY UNITS ONLY) C-1
MODEL RT2000 USER MANUAL ADS GRAPHICS ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. DESCRIPTION: The following options will be available from the ADS GRAPHICS screen: 1. ** Important ** Add New. Use to add a graphic to the current rotation. Lets you configure Duration, Active Hours and Active Ad Fields for the graphic. 2.
APPENDIX C - ADS GRAPHICS ADD NEW ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. 4. Press the number (1) on the keypad to ADD NEW graphic to the graphics rotation. DESCRIPTION: Graphics can be stored in an external USB flash drive and downloaded to the terminal directly.
MODEL RT2000 USER MANUAL The File List shows the files in the selected location that are of the selected type. The Filename, Size and Date/Time attributes are show for each file. Use the Left or Right keys on the keypad to highlight a file. Press on the keypad to accept the currently highlighted file or to exit without making a selection. If an Ad graphic was selected, the Ads properties dialog will appear.
APPENDIX C - ADS GRAPHICS ACTIVE HOURS. By default, the graphic will be displayed every hour of the day. If you want to restrict the display of the graphic to particular hours of the day, leave a checkmark next to the hour in which you want to display the graphic. Remove the checkmark from those hours in which you don’t want the graphic to be displayed.
MODEL RT2000 USER MANUAL DELETE ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. 3. Press the number (2) on the keypad to delete a graphic display list. DESCRIPTION: This function removes an Ad graphic entry from the display list NOT the hard drive.
APPENDIX C - ADS GRAPHICS EDIT ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. 3. To EDIT the properties of an ad file, press the number (3) on the keypad. DESCRIPTION: With the Ads/Graphics main dialog displayed, use the arrow keys to highlight an ad entry in the list.
MODEL RT2000 USER MANUAL Active Hours. By default, the graphic will be displayed every hour of the day. If you want to restrict the display of the graphic to particular hours of the day, leave a checkmark next to the hour in which you want to display the graphic. Remove the checkmark from those hours in which you don't want the graphic to be displayed.
APPENDIX C - ADS GRAPHICS MOVE UP ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. 3. To use the MOVE UP feature, press the number (4) on the keypad. DESCRIPTION: The order in which multiple ad graphics are displayed on the LCD screen is determined by their arrangement in the Ads/Graphics display list.
MODEL RT2000 USER MANUAL MOVE DOWN ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. 3. To use the MOVE DOWN feature, press the number (5) on the keypad. DESCRIPTION: The order in which multiple Ad graphics are displayed on the LCD screen is determined by their arrangement in the Ads/Graphics display list.
APPENDIX C - ADS GRAPHICS COUPONS (GRAPHICS) ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the COUPON menu, press the number (2) on the keypad. 3. To configure the type of COUPON the ATM will issue when coupons are enabled, press the number (1) on the keypad repeatedly until the desired selection is displayed in the text box. 4.
MODEL RT2000 USER MANUAL Press the number (1) on the keypad to cycle through the available coupon types. After selecting the coupon type, configure the remaining coupon settings as needed. Press to accept the settings or to exit. The LAYOUT parameter establishes the orientation of text and graphics on printed coupons. The orientation can be set to either of two types: Landscape or Portrait. Top Graphic. The selected graphic is printed at the top of the designated receipt. Bottom Graphic.
APPENDIX C - ADS GRAPHICS GRAPHIC EXAMPLES FULL SCREEN 640x480 C-13
MODEL RT2000 USER MANUAL GRAPHIC EXAMPLES RECEIPT 480 x 120 TRANSACTION AD 640 x 260 C-14
APPENDIX C - ADS GRAPHICS UPDATING TERMINAL SOFTWARE This step procedure describes how to perform a software update for the RT2000. You will need a Flash drive device (USB storage device) with the terminal software loaded in it. 1. 2. From the MAIN MENU screen, select the SYSTEM PARAMETERS option by pressing the number (5) on the keypad. Open the cabinet sleeve door. Locate the Docking Board assembly shown below. Connect the Flash drive to any of the 4 USB ports available. C-15 3.
MODEL RT2000 USER MANUAL 5. In the Look In option should be the “USB” location. If it’s not present, out of the SOFTWARE UPDATE screen and then re-enter the same screen. 7. Use the left and right keys on the keypads to highlight the selected file. Press when selected. 8. A screen will appear verifying the selected file and prompt to restart the terminal. Press to continue. 9. 6.
APPENDIX G T9 KEYPAD COPYRIGHT NOTICE © 2014 Triton. All Rights Reserved.
APPENDIX G Document Updates May 14, 2014 Original ** WARNING ** Once the T9 EPP Keypad is installed and activated in the unit, it CANNOT be removed. If the keypad is removed from the unit after activation, reactivation is required and can only be performed by Triton Technical Support. The T9 EPP Keypad is mostly identical to the T5 EPP Keypad except for: • The T9 EPP contains a removal detection switch that deactivates / TAMPERS the EPP if the EPP is ever removed from the ATM.
T9 KEYPAD New Error Codes to Support the T9 EPP • Error Code 625: SPED - Not Activated Cause: The EPP has not yet been activated for use. Recommended Action: Activate the EPP. • Error Code 626: SPED - Not Authorized Cause: The EPP has been removed from the ATM. Recommended Action: Call Triton Technical Support for activation code.
APPENDIX G To Install the T9 Keypad The T9 EPP Keypad is a drop in replacement for new units manufactured with a T5 or T7 EPP Keypad. No additional parts are required. • All RL1613, Traverse and ARGO were manufacturered with a T5 or T7 EPP. (See NOTE below) • All X2 RL23XX, RL53XX and RT23XX were manufactured with a T5 or T7 EPP beginning January 2, 2008 (Julian date of 08002).
T9 KEYPAD Prior to T9 Keypad Activation The Device Status report will indicate if the EPP has been installed correctly into the unit. This is imperative to check prior to activation as if it is not installed correctly, the EPP activation will fail. 1. Log into Management Functions. 2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics. 3. Press 8 - Keypad. 4. Press 1 - Device Status. 5. If the T9 EPP Keypad has been installed correctly, the “Remove Detector Activated:” will read “TRUE”.
APPENDIX G To Activate the T9 Keypad NOTE: Activation is NOT required for units that ship with the T9 EPP installed. 1. Log into Management Functions. 2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics. 3. Press 8 - Keypad. 4. Press 4 - Activate EPP. 5. When the activation is successful, the “EPP activation successful” message will appear.
T9 KEYPAD To Reactivate the T9 Keypad NOTE: Triton Technical Support CANNOT supply an activation code without the Operator Id, Serial Number and Nonce numbers supplied in Step 5. 1. Log into Management Functions. 2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics. 3. Press 8 - Keypad. 4. Press 4 - Activate EPP. 5. The following screen will appear. An activation code is required from Triton Technical Support to reactivate the T9 EPP Keypad.
APPENDIX G Replacing the battery in the T9 Keypad NOTE: Do NOT remove the battery from the T9 EPP without FIRST connecting a new battery!! This EPP will be permanently damaged if the battery is removed and the keypad is unpowered before connecting a new battery. 1. Shutdown the unit with the proper shutdown procedures. Turn the power switch on the power supply to the OFF (O) position. 2. Remove the battery cover from the EPP. Set the cover aside for reinstallation. 3.
