User Manual User guide

12
MODEL RL2000 USER MANUAL
A customer begins a transaction by selecting from the Customer screen options. They insert their ATM
card into the card reader of the terminal. The card must be inserted so that the magnetic stripe can be
scanned by the card reader’s sensor. If the customer inserts the card incorrectly, a warning message will
be displayed, accompanied by several beeps to get their attention.
If there is a problem reading a card, make sure the customer is inserting the card correctly. Most problems
are the result of inserting the card incorrectly.
Once the card has been read in successfully, a surcharge message, if applicable, may be displayed (the
surcharge message may be displayed at the end of the customer’s transaction selection). The customer
must then enter their secret Personal Identification Number (PIN) code. Once the PIN has been entered,
the transaction type and account are selected, and the desired amount of the transaction, if needed. The
transaction will be processed, typically in a matter of seconds.
Figure 2-6 shows how ATM transactions are handled. If the transaction was processed successfully, the
customer is prompted to retrieve the requested cash (for withdrawal transactions) and/or the applicable
transaction receipt, as needed. If the transaction was declined, a short receipt indicating the problem is
printed.
BANK
PROCESSOR
ATM
ATM
NETWORK
Figure 2-6. ATM transaction processing.
CUSTOMER TRANSACTIONS