NVS Network Video Recorder User Manual model no. Please carefully read these instructions before using this product. Save this manual for future use.
Surveillix™ NVS PRO Operations Manual (G5 Hardware & Version 4.5 Software) Manual Edition 31472AB – OCTOBER 2012 Printed in USA No part of this documentation may be reproduced in any means, electronic or mechanical, for any purpose, except as expressed in the Software License Agreement. Toshiba America Information Systems (TAIS) shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is subject to change without notice.
LIMITED WARRANTY NETWORK VIDEO RECORDER The Imaging Systems Division of Toshiba America Information Systems, Inc. ("ISD") makes the following limited warranties. These limited warranties extend to the Original End-User ("You[r]"). Limited Three (3) Year Warranty of Labor and Parts The Imaging Systems Division of Toshiba America Information Systems warrants this product and parts against defects in material or workmanship for a period of three years from the date of original retail purchase by the end-user.
IMPORTANT SAFEGUARDS 1. Read Owner’s Manual – After unpacking this product, read the owner’s manual carefully, and follow all the operating and other instruction 2. Power Sources – This product should be operated only from the type of power source indicated on the label. If you are not sure of the type of power supply to your home or business, consult your product dealer or local power company 3.
IMPORTANT SAFEGUARDS, continued 16. Damage Requiring Service – Unplug the unit from the outlet and refer servicing to qualified service personnel under the following conditions: a. When the power-supply cord or plug is damaged. b. If liquid has been spilled, or objects have fallen into the unit. c. If the unit has been exposed to rain or water. d. If the unit does not operate normally by following the operating instructions.
AVOID VOLATILE LIQUID Do not use volatile liquids, such as an insect spray, near the unit. Do not leave rubber or plastic products touching the unit for a long time. They will leave marks on the finish. Do not use a chemically saturated cloth. NOTES ON MAINTENANCE To keep the recorder always operational we recommend regular inspection maintenance (cleaning parts or replacement). For details, contact the nearest dealer. NOTES ON MOISTURE CONDENSATION Moisture condensation damages the recorder.
WARNING TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE. DO NOT OPEN THE CABINET. REFER SERVICING TO QUALIFIED PERSONNEL ONLY. CAUTION CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
RACK MOUNT INSTRUCTIONS Elevated Operating Ambient – If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.
Disclaimer 1. 2. 3. 4. 5. 6. We disclaim any responsibility and shall be held harmless for any damages or losses incurred by the user in any of the following cases: Fire, earthquake or any other act of God; acts by third parties; misuse by the user, whether intentional or accidental; use under extreme operating conditions. Malfunction or non-function resulting in indirect, additional or consequential damages, including but not limited to loss of expected income and suspension of business activities.
Table of Contents PREFACE ............................................................................................................................................................. 15 About this Guide ............................................................................................................................................ 15 Technician Notes ...........................................................................................................................................
Edit Live View Channels ................................................................................................................................ 33 Screen Division Buttons ................................................................................................................................. 33 64 Channel Screen Division ............................................................................................................ 34 Custom Live View Divisions..................................
Save to JPG or AVI ........................................................................................................................................ 68 Bookmarks....................................................................................................................................... 69 Clip Backup ..................................................................................................................................... 70 Index Search............................................
Emergency Agent Window .............................................................................................................. 98 Search Alarm Window ..................................................................................................................... 99 Remote Software Overview ......................................................................................................................... 100 Remote Software Setup .............................................................
PREFACE ABOUT THIS GUIDE This manual is a setup and maintenance guide that can be used for reference when setting up the recorder and for troubleshooting when a problem occurs. Only authorized personnel should attempt to repair this unit. Toshiba reserves the right to make changes to the recorders represented by this manual without notice.
INTRODUCTION PRODUCT DESCRIPTION A Surveillix NVS Pro is a network video recorder, a server that performs as a High Definition Network Digital Recorder. By utilizing the many features of a computer, including processing power, storage capacity, graphics compression, and security features, the recorder is more powerful than the analog recorders of the past. The Surveillix server software comes pre-configured for fast and seamless integration within your existing IT infrastructure.
FEATURES Surveillix recorders include the following new features: • Optimized and designed for Microsoft® Windows 7 Embedded • Supports up to 64 network cameras • Remote system operation & configuration • Supports multiple simultaneous remote connections • PAN / TILT / ZOOM controls • Simultaneous video search, playback and backup • Video indexes for easy searching • Multiple levels of security access • Optional POS and ATM support • High performance, durable, rackmount case • Output th
CONTROLS AND CONNECTIONS This chapter includes the following information: 18 • Input / Output Connector Locations • Front Panel Controls and LEDs • Rear Panel Connectors
FRONT PANEL CONTROLS The front panel of the recorder contains the devices that will be commonly used for data removal, retrieval, and backup replacement. The most common components and buttons are shown below. 2U Front Panel LEDs Cooling fan intake USB ports Power Failure NIC1 Fan Failure HDD NIC2 Power Reset Power switch 4U Front Panel HDD Tray Activity LEDs LEDs Reset Button Power Alarm Mute Failure Power Switch USB 2.
REAR PANEL CONNECTORS The rear panel of the recorder contains the connectors used to attach cameras, sensors, and relays to the recorder. Below are diagrams that outline the location and description of each connector. 2U Rear Panel AC power Cooling fan USB eSATA USB HDMI Network DVI-I USB Optical output 5.1 Surround sound Line in – line level Speaker out Microphone in – not used 4U Rear Panel Cooling fans USB AC power eSATA USB Network HDMI DVI-I USB Optical output 5.
GETTING STARTED This chapter includes the following information: • Included Components • Setting up the DVR Hardware • Optional Components 31472AB 21
IDENTIFYING INCLUDED COMPONENTS Surveillix recorders come with a mouse, keyboard and selected software and cables. Identify the following components to make sure everything has been properly included with the new recorder. If any of the following items are missing, contact the dealer to arrange a replacement.
KEYBOARD SETUP To attach the keyboard to the recorder, plug the end of the Keyboard into a USB port located on the back of the machine. MOUSE SETUP To attach the mouse to the recorder, plug the end of the mouse into a USB port located on the back of the machine. The mouse uses a cursor called a pointer. Pointers come in many different shapes but are most commonly shaped like an arrow. The mouse has two buttons: a left button and a right button.
MONITOR SETUP The recorder has the following connections available to attach a monitor. HDMI Output To TV / Digital Monitor DVI-I Output To TV / Digital Monitor DVI to SVGA Adapter Connect adapter to DVI output to connect an analog VGA Monitor. Attach the monitor or monitors to the rear of the recorder using the cable supplied by the monitor manufacturer. Refer to the monitor manual for detailed information on how to setup and use it.
HARD DRIVE ARRAY (2U ONLY) Hard drives in the NVS Pro 8-2U are arranged top to bottom in the HDD cage. A minimum of one and a maximum of four hard drives may be installed in the hard drive cage. The hard drive installed in bay one contains the operating system and if removed will render the recorder inoperable. Removing a Hard Drive 1. Push the release button for the drive to remove. 2. Pull the release handle outward, sliding the drive tray out of the drive cage. Inserting a Hard Drive 1.
RACKMOUNT KIT INSTALLATION This section provides information on installing the Surveillix 2U and 4U NVRs into a rack unit with the rack rails provided. There are a variety of rack units on the market which may mean the assembly procedure will differ slightly. You should refer to the installation instructions that came with the rack unit you are using.
Installing the Inner Rail Extensions Each rackmount kit includes a set of inner rails in two sections: inner rails and inner rail extensions. The inner rails are pre-attached to the chassis, and do not interfere with normal use of the chassis if you decide not to use a server rack. The inner rail extension is attached to the inner rail to mount the chassis in the rack. 1. Place the inner rail extensions on the side of the chassis aligning the hooks of the chassis with the rail extension holes.
4U FRONT BEZEL INSTALLATION The 4U is shipped with handles attached to the front of the unit. If you choose to mount the front bezel to your recorder, you will need to remove the handles and attach the bezel before attaching the rackmount rails. 1. Remove the two screws from each handle. 2. Install the include bezel clips and fasten with screws. 3. Align and slide the right side of the bezel into the right clip. 4. Slide the left side of the bezel into the left clip. 5.
NVR BASICS This chapter includes the following information: • Becoming familiar with the Display screen • Defining Screen Divisions 31472AB 29
SETTING THE TIME AND DATE 1. Exit to Windows by clicking Exit on the Display screen and then clicking Restart in Windows Mode. 2. 3. 4. 5. Click the Start button > Control Panel. Click Date and Time inside Control Panel. Adjust the Date and Time. When finished, click Apply, then OK, then close all open windows and restart the recorder. Do this by clicking Start and selecting Restart from the Shut Down menu.
DISPLAY SCREEN Each time the recorder starts, the program defaults to the Display screen. The following diagram outlines the buttons and features used on the Display screen. You should become familiar with these options as this is the screen that will be displayed the majority of the time.
CAMERA VIEW Recording Status Special Recording Type INSTAN T Camera Number and Name Recording Status Indicator The camera status for each camera is displayed in the upper right corner on the Video Display Area. The following are the different states for each camera: Recording Displayed when the camera is currently being recorded to the recorder. Motion Detection Displayed when a camera (set up for motion detection) detects motion.
EDIT LIVE VIEW CHANNELS By default, the recorder only allows live video from four network channels at one time on the local server. This protects the processor resources for recording data. The SCS software allows you to view live video from multiple recorders at once and with the same limitations that the recorder has on the number of live IP based video channels. If more than four channels of live video are required on the local server, you can enable the recorder to show up to 16 channels.
64 Channel Screen Division To access channels 17-32, 33-48, and 49-64 on a 64-channel NVS, Mouse over the channel section indicator next to the screen division buttons. The channel section will display as 16X 1, 16X 2, and 16X 4 to indicate the channel section you are currently viewing. Click the desired channel section. Custom Live View Divisions Customize your Live View screen by changing the order of the cameras.
SETUP OPTIONS This chapter includes the following information: • Setup Overview • Camera Setup • Network Video • Motion • Schedule • Network • Administrative • Information • PTZ 31472AB 35
SETUP OVERVIEW The Setup options allow you to optimize your recorder by adjusting things like camera names, restart schedules, recording schedules and more. It is extremely important that you setup your recorder correctly for several reasons. 36 • Recording Schedules – Increase the amount of pertinent recorded video that is saved on the recorder by optimizing the recording schedule.
CAMERA SETUP Define Camera Name Selected Camera Display • Select Camera – Selects the camera to be edited. • Selected Camera Display – Displays the live camera feed from the camera selected. • Sensor Connection – Sepecify which sensors are currently in use • Camera Name – Specify a name for each camera.
NETWORK VIDEO Connecting a Network Device Connecting Manually 1. 2. 3. 4. 5. 6. 7. 8. From the Live View screen, click Setup. Click Network Video. Select your network device from the Device Type list. Type a Device Name. Type the IP/URL address, Port#, User ID and Password of the device. Click Add. Click Apply. Proceed to Assigning a Network Device to a Channel. Connecting with Find Cameras 1. 2. 3. 4. 5. 6. 7. 8. 38 From the Live View screen, click Setup. Click Network Video.
Assigning a Network Device to a Channel 1. 2. 3. From the Live View screen, click Setup. Click Network Video. Click the Channel Setup tab. 4. 5. 6. 7. 8. 9. 10. 11. Click an available channel on the Channel List. Type the desired Position Name. On the Select Device list, select the appropriate network device added previously. If the device has PTZ capabilities, select the PTZ Camera check box to enable.
Assigning Audio Channels to a Network Device 1. 2. 3. From the Live View screen, click Setup. Click Network Video. Click the Audio Setup tab. 4. 5. 6. Click an available channel on the Channel List. On the Select Device list, select the appropriate network device added previously. To record the network audio, select the Record Network Audio check box. The recorder will record incoming audio from the selected camera and the audio channel will be available on the search screen.
Assigning Dual Streams Dual stream support enables you to take advantage of two different streams from an IP camera. One stream can be high definition forensic video, while the other stream can be a lower resolution for live display. This allows for SCS or Remote to display more cameras while utilizing lower bandwidth and less CPU usage. The second stream is used for motion detection in the server, which lightens the processing load for centrally-managed motion detection configurations.
Camera Configuration The Camera Configuration tab displays information on all cameras connected to the Surveillix recorder. Note The maximum bit rate with a non-RAID recording solution is 90 megabits per second. Disable/Enable Live Video • To disable the live view of a network device (to conserve resources), unselect the check to the left of the Camera Name.
Accessing the Configuration Menu Use the Surveillix interface to access basic network device menu functions. 1. From the Live View screen, click Setup. 2. Click Network Cameras. 3. Click the Camera Configuration tab. 4. Highlight the desired camera. 5. Click Setup Network Device. Upgrade and Registration Have the following information available before registering the recorder upgrade.
Obtaining the Unlock Code 44 1. Open an Internet browswer and go to http://register.surveillixdvrsupport.com 2. 3. 4. Type the Product Serial Number that was provided by Surveillix. Type the System ID generated by the recorder. Click Submit. 5. 6. 7. 8. Verify the information. Click Next if the information is correct. Once validated, you will be provided with the Unlock Code. Print the page and save for later reference.
MOTION SETUP The recorder allows the user to adjust several different Motion Settings and create motion detection areas. Display full screen video pop up on motion event Beep on motion event Display full screen video pop up on sensor event Reduces Analog Signal Noise from Motion Detection Create a Motion Area From the Display screen, click Setup. Click Motion. Select a camera from the Select Camera list. Select the Detect Detail Motion Area check box. Click Clear. Click Advanced Motion Area Setup.
GENERAL SETUP Display IP Camera Key Frame Decoding This will only show key frames (I-frames) in the live view in order to reduce the CPU load. Enabling this function does not impact recorded or remote streaming video. Use Full Screen Stretch the Surveillix interface to use the full monitor screen based on the resolution set in Windows. Display Size Select from available monitor display sizes. Use to correctly display video on wide screen monitors.
Voice Warning The recorder allows users to play a sound file when either a Motion event or Sensor event occurs. This file can be a custom created sound file that is unique to the application. The selected WAV file is played through speakers attached to the recorder. Open Sound File 1. 2. 3. Test Click the Open Sound File icon to browse for a WAV file. The selected file will display in the box on the left. Click the Test icon to verify the audio file.
Hybrid Sensor Setup This interface is used to link Hard Contact Sensor Inputs from supported Network Devices to the recorder software. The Network Device List is a list of available IP camera devices that have sensors enabled. When a device is selected, the lower table will populate with a list of the sensors for the device. • 48 Click the arrow next to a sensor or relay to display the number of the sensor on the recorder.
Auto Sequence Setting Auto Sequencing is available either in the Display screen when Auto Sequencing has been enabled. Auto Sequencing conveniently displays video channels at specified intervals and sequences through each selected channel. Enable Sequencing Enable All Cameras Select interval between switching cameras Custom Mode Create non-standard screen division layouts. Skip 0 FPS Channel Sequence skips cameras with no video signal. Create Custom Auto Sequence 1. 2. 3. 4. 5. 6. 7.
SCHEDULE SETUP Recording Schedule The Recording Schedule window allows you to create different recording schedules based on the day, time, and type of recording desired. In addition, this window contains the System Restart options.
Sensor Schedule The Sensors will supersede all other types of recording modes (Motion and Continuous). Regardless of the recording schedule of a particular camera, if a sensor event occurs the associated cameras will begin recording as a Sensor Event. Sensor Recordings will be flagged and searchable using the Index Search Mode. Cameras are associated to sensors in the Camera Setup menu.
Scheduling Alarm Events There are three types of Alarm Events: • ALARM EVENT: This option logs the Alarm Events on the local server. • CENTRAL STATION: This option sends a Map Alarm to SCS. • EMERGENCY AGENT: This option sends the Alarm Event to the Emergency Agent software. Motion can be designated as an alarm event. Often motion does not need to be treated as an Alarm event. For example: During work hours, motion that occurs is expected and should not be treated as an alarm.
Deleting a ‘Special Day’ Schedule 1. 2. Select a date from the Special Days list. Click Delete Special Day. System Restart Setup Restart Setup allows you to define a schedule wherein the recorder automatically restarts according to specified parameters. Create System Restart Schedule From the Display screen, click Setup. Click Schedule. Click Restart Setup. Select Enable for each day of the week that a restart is desired. Specify the time of day to schedule the system restart.
NETWORK SETUP Network Setup allows the user to adjust settings such as Ports, setup emergency PPP information for use with the Emergency Agent and enable Remote Access. Remote Client Ports Use with Emergency Agent Enable two-way audio between DVR and Remote Client View IP Address Displays the IP address of the recorder. Transport Rate Throttles the bandwidth on the recorder. This option is based on percentages of images sent. Resolution By setting the resolution low, the images will be sent faster.
ADMINISTRATIVE SETUP Select Log Select Date Log Data Display Export Log Data (1 to 7 days) Disk Management The Disk Management window is a native Windows function. This window displays the partition scheme and health status of the Hard Disk Drives in the recorder. This window is often used to troubleshoot a recorder, or verify the amount of Hard Drive storage installed. For more information about Disk Management, consult a Windows 7 manual.
Setting Up DDNS Dynamic Domain Name System (DDNS) is a service that provides a static address to simplify remote connection to the recorder. This service is most useful for installations where the WAN (public) IP address is dynamic (changes from time to time). Most public IP addresses are dynamic unless a static address has been specifically ordered from the internet service provider. Enable DDNS To enable this functionality of the recorder, follow the steps below: 1.
User Management The User Management Console allows the administrator to create, edit, and delete user accounts. Each user account can be assigned different privileges to limit the usage of the recorder system. Users can be given administrator privileges by enabling all rights, however only the true administrator account can log into the User Management Console. Enable Auto Log Off Log Off Users who are inactive for the designaed time (this settings affects all users).
User Rank The User Ranking structure allows the option to assign a privilege level to users who access the recorder remotely (1-10 where one has the highest privilege). For example: Since only one user is allowed to use the PTZ controls at any one time, a user with a rank of 1 will kick a user with a rank of 2 out of the PTZ controls. The User Rank option affects: SETUP ACCESS - The recorder software can only have one user accessing Setup at any given time.
Log Management The Log Management window provides you the options to overwrite log files or schedule log deletion. Set Up Log Management Options From the Administrative setup click Log Management. Select Log File Overwrite Option to enable. Select Overwrite or Do Not Overwrite. If Overwrite is selected: a. Enter a maximum Log File Size. b. Choose a number of days to keep logs (Delete Log File Older Than). Note Log files can also be manually deleted.
Status Check / Email General From the Display screen, click Setup. Click Administrative. Click Status Check/Email. Select Enable Email Alarm. Enter a From Name and email Address. Note This name and address will appear in the From line of email alert messages. 6. Enter the SMTP information for the email account that will be used to send emails from the recorder. Contact your administrator for this information if necessary. 7.
Storage Check 1. 2. 3. 4. 5. 6. Set up the General and Users tabs first. Select Use Storage Check. Define the frequency of storage checks (in minutes). Select an additional Alert Option if desired: Beep or Popup Message. Add a Comment that will be seen in the email message if desired. When you are finished, click Apply then Close. Recording Data Check 1. 2. 3. 4. 5. 6. Set up the General and Users tabs first. Select Recording Data Check. Define the frequency of data checks (in hours).
SMART Alert 1. 2. 3. 4. 5. Set up the General and Users tabs first. Select Enable SMART Alarm. Define the frequency of SMART status checks (in hours). Select the type of SMART event to trigger an action. If selecting for temperature checks, define the maximum HDD temperature. Note Recommend 65˚C/150˚F if using Temperature Threshold. 6. 7. 8. Select an Action Method: Beep Alert, Popup Message Alert, or Email Alert. Add a Comment that will be seen in the email message if desired.
INFORMATION The Information display allows users to define the site code necessary for connecting to remo0te software, save comments relative to the recorder, store tech support and contact number information, and see the currently running server software version. Total HDD /Available HDD Space Currently Running Server Software Version User-Defined Contact Numbers User Entered Comments Site Code A user-specified unique identification name used by other recorder software to identify the recorder.
SEARCH This chapter includes the following information: 64 • Search Overview • Daylight Saving Time • Index Search • Preview Search • Graphic Search • Motion Search
SEARCH OVERVIEW The recorder has several options that allow the user to easily search through, and find, a particular section of video. From Motion/Sensor indexing to calendar views highlighting days with recorded video; the recorder is equipped to help the user quickly find a specific video or event. The following chapter describes how to use the Search features.
Adjust the Brightness of an Image Select an image to adjust by double-clicking on the desired image. Multiple images cannot be adjusted at one time. 1. Move the Brightness slide bar to the right or left to adjust the brightness. 2. Reset the Brightness by moving the slider back to the center of the bar. Zooming in on an Image 1. 2. 3. Select an image to adjust by double-clicking on the desired image. Multiple images cannot be adjusted at one time.
PERFORMING A BASIC SEARCH There are several different types of searches that can be performed on the recorder. The most basic involves selecting the date, time, camera, and clicking play. 1. Click the Calendar button to select a date. 2. Select a time by clicking the up and down arrows to the right of the time display. 3. Click OK. 4. Select one or more cameras. 5. Click Play. Video can be played forwards, backwards, or frame-by-frame. PRINTING AN IMAGE 1. Using the Search screen, locate a frame to print.
SAVE TO JPG OR AVI The recorder can export single images in a JPG Image file format and save video clips in an AVI format. Both JPG and AVI file formats are the most commonly used graphical formats today. Virtually every computer offers some type of support for these file formats which make them the most ideal formats to use. Only one camera can be selected at a time for this function to work. Image Images can be exported in JPG, PNG, or BMP formats.
Bookmarks Use bookmarks to mark a video clip during a search. Export bookmarked data using the Clip Backup feature. 1. Perform a search for the desired video. 2. Stop playback at the beginning of the desired clip. 3. Right-click the video and select Start Bookmark. 4. Click the Play button to continue playback. 5. Stop playback at the end of the desired clip. 6. Right-click the video at the desired end point and select End Bookmark. 7. Type a name to identify the bookmark in the Title box. 8.
Clip Backup Within the Save option, Clip Backup can also be utilized to backup a single camera or multiple channels. The Clip Backup option gives you the ability to choose a backup time frame, choose a specific camera or cameras, add memos, and even include the Backup Viewer if needed. 1. From the Search screen, click Save. 2. Select the drive from the file tree to save data to (Hard disk drive, removable drive (USB), CD/DVD drive). 3. Select desired cameras from the list. 4.
INDEX SEARCH Using the Index Search can greatly decrease the amount of time spent searching through saved video. The Index Search allows you to perform a search based on criteria such as Sensor, Motion and Instant Record events. Performing an Index Search 1. 2. 3. 4. 5. 6. 7. 8. Click the Calendar button on the Search screen to select the date to search. Click Index Search. Select the cameras and sensors to include in the search. Select the Select Time check box to define a specific period.
PREVIEW SEARCH Preview Search can be used in a number of circumstances to quickly find an exact moment where an event, such as a theft, occurred. The Preview Search gives a 24 Hour visual overview of a single camera by separating a 24 hour period (1 day) into 24 images, one image for each hour of the day. The search can then be further narrowed down into ten minute increments and one minute increments by selecting one of the images displayed. These example images show how the Preview Search functions.
Performing a Preview Search 1. 2. Select a single camera channel. Click Preview. 24 images display. If there is no recorded video during a portion of the day, “No Image” will be displayed where the image would be. Refine the search by double-clicking on an image to select it. 6 images display. If needed, return to the previous 24-image view by double-right-clicking on any image. Refine the search by double-clicking on an image to select it. 10 images display.
OBJECT SEARCH Object Search is a powerful search utility that is used to search a region on the video for any motion changes. Results are neatly displayed and can be viewed quickly. Performing an Object Search 1. 2. 3. Select a single camera channel. Click Object Search. Click and drag the mouse on the video display to define a motion region area. Resize by pulling on the small square boxes located on the outer perimeter of the area. 4.
MOTION SEARCH The Motion Search provides a dynamic display of the levels of motion in recorded video. Adjust the level of motion to only play clips of video at or above that level. To enable motion data to be saved for Motion search, ensure that you select the following settings: 1. On the Motion setup page under Motion Regions, select Detect Detail Motion Area. 2. On the General setup page under Display, select Motion Detect on Continuous Recording.
SEARCH IN LIVE The Search in Live feature allows users to review events immediately while monitoring live video. Pause, rewind, and resume live video within seconds of an alarm event or suspicious activity. 76 1. 2. 3. 4. Move the mouse cursor over the desired live video display on the Live Display screen. Right-click and choose Search In Live (or click the scroll wheel on the mouse). The Search In Live controls will display at the bottom of the image.
PAN / TILT / ZOOM This chapter includes the following information: • Overview • Setting up the PTZ • Creating and Viewing a Preset Position • Creating and Viewing a Preset Pattern 31472AB 77
PAN /TILT / ZOOM OVERVIEW The PTZ controls within the recorder allow for powerful control over the cameras. This can be extremely beneficial to you by increasing the usefulness of the recorded video. Using the PTZ controls, you can create custom preset configurations that can continuously sweep across large areas. Note PTZ setup and control is only available for supported video encoders with a PTZ RS-485 pass-through.
Creating and Viewing Preset Positions A Preset Position is a user-defined location where the camera can be pointed, zomed-in, and focused. Preset postions can be defined and labeled if the camera supports this. Creating a Preset 1. 2. 3. 4. Note Inside Setup, click PTZ and select the camera. If the camera is already selected, click Open PTZ Controller. Move the selected camera to the desired position using the Pan/Tilt/Zoom/Focus controls.
CONTROLLING A PTZ CAMERA Surveillix recorders provide control for a PAN/TILT/ZOOM camera in two different ways. • Use the Graphical PTZ Controller that appears when the PTZ button is clicked on the Display screen. • Use the mouse to control the camera directly from the live video display (On-Screen Compass) Using the Graphical PTZ Controller Use the Arrow buttons to control the direction of the PTZ camera.
Understanding Tours Travel Speed – The speed between one Preset Position to the next Dwell Time – The length of time (in seconds) that a PTZ Tour displays a Preset Position Setting: Start Pos / End Pos – Define a Mimic Tour. The Start Position button begins the recording process. The Stop Position ends it. Pan Swing / Tilt Swing – This option enables the Horizontal (Pan) or Vertical (Tilt) Guard Tours.
BACKING UP VIDEO DATA This chapter includes the following information: 82 • Overview • Saving Video to a DVD • Saving Video from a Single Camera • Scheduling Regular Video Backup
BACKUP OVERVIEW The Backup Center allows you to back up recorded video data from multiple dates and times to one or more locations including the DVDRW drive, Network Storage Locations, and External Hard Drives. The recorder can easily backup important video data to an internal or external media location. The most commonly used forms of this are CD-Rs, DVD-Rs, External USB or FireWire Hard Drives, and Network Drives. Every recorder comes equipped with a DVD-RW drive, USB port, and Network Adapter.
General Screen Overview The General Backup Screen is used for performing bulk backup of video recorded by all cameras for a selected period, or periods, to a specified storage location. Calendar Select Additional Drive/Folder Display all Hard Drives Define Drive Priority Select Remote Network Location Hour / Minutes Recording data displays in hourly (24 vertical columns) and 10-minute (6 horizontal rows) segments. Green cells indicate time with recorded video.
Clip Screen Overview The Clip Screen is used for backing up video recorded by individual cameras for a selected period of time to a specified storage location Performing a Clip Backup 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 31472AB Click Backup on the Display screen. Click the Clip tab at the top of the Backup Center window. Set the Start Time and End Time under Time Setup. Select the cameras to back up in the Channel Selection box. Select the Backup Drive to save the backup video to.
Scheduled Screen Overview The Scheduled Backup Screen is used for performing bulk backup of video recorded by all cameras on a regular scheduled basis (1-24 hours). The Scheduled Backup Screen is similar to the General Backup Screen. Performing a Scheduled Backup 1. 2. 3. 4. 5. 6. 7. 8. Click Backup on the Display screen. Click the Schedule tab at the top of the Backup Center window. Select the blocks of time to back up using the Hour/Minute Grid.
LAN / ISDN / PSTN CONNECTIONS This chapter includes the following information: • Overview • Configuring TCP/IP Settings • Connecting to a LAN • LAN / ISDN / PSTN Connections 31472AB 87
LAN OVERVIEW The recorder can be easily connected to a Local Area Network (LAN) and uses Microsoft’s® powerful and secure Windows® 7 Embedded operating system. This allows for easy and well-documented instructions on setting up LAN connections no matter what type of LAN you want to use. A LAN is a group of computers and other devices dispersed over a relatively limited area and connected by a communications link that allows one device to interact with any other on the network.
LDAP INTEGRATION This chapter includes the following information: • 31472AB Installing LDAP 89
FEATURES The instructions below are for LDAP with Server Software version 3.6.36 and above. • The recorder server does not need to be joined to the Domain. The recorder server will query the LDAP server for accounts and authorization levels. • The recorder server creates groups within LDAP for each of the permissions on the recorder. Simply join a Domain user to these groups to provide access to that function in the recorder.
4. Go to the Active Directory Users and Computers application. You should now see an OU called DVR with an OU inside of it named the same as the Site Code above (example 100-000). 5. You can now add users within Active Directory to the groups the recorder has created. When a user belongs to a group he or she will have access (or be denied access in the case of Audio or Camera channels) to that permission on any recorders with that site code.
WEB VIEWER This chapter includes the following information: 92 • Overview • Configuring the Web Viewer
WEB VIEWER OVERVIEW The recorder allows you to access video using Microsoft® Internet Explorer® 7 and above. Highlights: • View Live Video from most computers • Username and Password protected • Easy to use graphical interface Basics: 75 users can access the Web Viewer simultaneously (if network bandwidth allows). The Web Viewer is an easy, secure way to view live video from virtually any computer with an internet connection using Microsoft Internet Explorer.
Configuring the Server for Remote Connection From the Display screen, click Setup. Click Network. Ensure that Disable Remote Control is cleared. Note If you are using a Firewall, it may be necessary to adjust the port settings on both the recorder and the Firewall. Contact the Network Administrator for more information. 4. Select Web Viewer (iDVR). 5. Click Apply.
INCLUDED SOFTWARE SETUP This chapter includes the following information: • The Surveillix App Overview • Emergency Agent Overview • Remote Software Overview • Digital Verifier • Backup Viewer 31472AB 95
THE SURVEILLIX APP OVERVIEW The Surveillix App software, available for iPhone, Android, and Blackberry, allows you to access your Surveillix recorder from almost anywhere on your mobile device. The Surveillix App gives you the ability to view live video from your cameras using a simple interface. For a list of supported models, installation instructions and download links, go to http://www.toshibasecurity.com/mobile_apps.
Configuring the Client PC All configurations take place in the Emergency Agent window on the Client PC for descriptions and locations of the buttons and features of the Emergency Agent window refer to the Emergency Agent window section later in this chapter. 1. Open the Emergency Agent window on the Client PC - Start >All Programs > Surveillix > Emergency Agent > Emergency Agent. 2. Right-click in the DVR List and select New. Enter the DVR Code, DVR Name, and IP Address of the recorder. 3.
Emergency Agent Window Video Display Thumbnails DVR List Event Level Event Type Event List Edit Memo Save Memo Level Buttons Filter Event List 1. 2. 3. 4. 5. Select a recorder from the DVR List in the Filter Options section. Select the Date to include. Select the type of Events to include. Select the event levels (Review, Dismiss, Critical, Default). Click the On button to display filtered event listings. Add Items to Alarm Confirm List 1. 2. From the Option menu, click Setup.
Search Alarm Window Video Display Play Controls Go to Next Event Alarm Event Information Go to Previous Event Export Quality It may be necessary to reduce the overall size of an AVI file; for example, to email to someone. AVI file sizes can be reduced by reducing the image quality. However, reducing the image quality causes the AVI video to appear more pixilated. When size is not an issue, setting quality to 100 is highly recommended.
REMOTE SOFTWARE OVERVIEW The recorder was specifically designed to be fully operated and maintained remotely. It connects using the standard TCP/IP protocol thorough connection types such as DSL, Cable Mode, T1, ISDN, LAN, and more. The Surveillix Remote software allows you to view live video, search through archived video, export images and video clips and have virtually full Setup control. Surveillix Remote Software is Microsoft® Windows XP®, Windows Vista®, and Windows 7® compatible.
Remote Software Setup Installing Remote Software 1. 2. 3. On the client workstation, insert the Surveillix Software CD into the CD-ROM. The CD should play automatically. When prompted, select the Install Remote Software option. Follow the installation instructions carefully. When the software finishes installing, close any open installation windows. Create a New Remote Connection DVR Site List Import/Export saved configurations Selected Site Information 1. 2. 3. 4. 5. 6. 7. 8.
Configuring the Recorder In order to access the recorder remotely, the recorder Server must be setup to allow remote connections. Time Out Value Specifies a value (in seconds) to wait for a signal from the Surveillix Remote Client. If a signal is not received by that time, the connection is dropped. Center Port Used to transfer the connection data. Image Port Used to transfer the image data. Search Port Used to transfer the search data.
DIGITAL VERIFIER OVERVIEW JPG images and AVI video files that are exported from the Digital Video Recorder are automatically embedded with a digital signature. Digital Signatures are a way to verify the authenticity of the images to ensure that they have not been tampered with or edited in any way. Included on the Software Installation DVD supplied with the recorder is the Digital Signature Verification program. This program can be installed on any computer and loads an image in question.
BACKUP VIEWER OVERVIEW The Backup Viewer allows you to play back the exported video in its proprietary format. Video saved in this format is extremely difficult to tamper with and therefore is the ideal solution when law enforcement and the legal department are involved. This video cannot be read by any other viewer. The Backup Viewer operates essentially like the Search portion of the recorder software. For detailed explanations of these functions, refer to the chapter on Search Options in this manual.
SOFTWARE UPGRADES This chapter includes the following information: • 31472AB SCS Multi-Site Management Software Upgrade 105
SCS OVERVIEW SCS software is Network DVR Management Software; a powerful utility that allows 100 or more recorders to be controlled using one computer. This software allows you to view live video, search saved video, edit and configure setup on each recorder, and import maps of buildings and other locations. The SCS software was specifically designed as an enterprise software solution.
