Integrator's Manual

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10 GENERAL TROUBLESHOOTING TIPS
The most common problems encountered with the COM1000 systems are due to bad or loose
connections. Before moving on to detailed troubleshooting of any problem, you should check
whether all necessary connections (power supply, Ethernet, and coaxial cables) are fully plugged
or screwed in, and that all cards are fully inserted. Once you have ensured that everything is
tightly secured, try retuning and/or rebooting any problematic cards. If the problem persists,
look over the following tips and review the appendices before contacting your distributor.
10.1 Testing Video without Pro:Idiom Encryption
You may find it necessary at times to test a card‟s ability to stream video. If you do not have a
Pro:Idiom enabled television readily available in the system area, this may prove difficult. In
this case, you have two options to stream video elsewhere with limited capabilities. With the
right equipment, you can send video to a standard television, or you can send video directly to
your PC.
10.1.1 Streaming Video to a Standard Television
If you happen to have access to a television in the test area that will be capable of playing the
specified video stream, it is possible to set up a system that will allow you to troubleshoot
without using Pro:Idiom. It should be noted, however, that the settings required to setup such a
system do not allow you to view any programming besides DIRECTV channel 100.
1. Under the “Tune” interface on the Tune page (refer to Section 6.8.1), set the
“IP_Address” to the edge QAM as you normally would.
2. Set the edge QAM to stream on the channel of your choice according to the specifications
for your particular device. Use whatever settings you need to ensure that the video will
stream to a valid channel on your television.
3. Set the “Major_Number” field to channel 100. This is the only channel on which
customers have the option of removing Pro:Idiom encryption.
4. Set the “Security_Mode” field to „0 = None‟. Again, this will only work on DIRECTV
channel 100.
5. Turn your television to the channel you specified earlier on, utilizing any other devices
necessary to complete the system (such as an Enseo box).