User Manual

Shure Incorporated
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Issue Solution
responding as if audio is
present.
Audio sounds bad or distant.
To ensure that you are receiving audio from the attached microphone and not a built-in
microphone; unplug and reconnect the mic. You'll know that the connection is secure
when you see the microphone name visible in the status bar.
Audio is distorted
Use the audio meter to ensure that volume peaks are within the target range (the gray
area). If the level reaches the red peak indicator of the input meter, turn the gain down.
Left/right stereo channels do
not match video
Depending on the orientation of the recording device, it may be necessary to engage the
Left-Right swap in MOTIV settings. If the audio has already been recorded, you can
switch the left and right channels in most audio editing software.
Note: It may be useful to reset the app to restore functionality. Perform a hard reset by unplugging and re-plugging the micro-
phone.
Firmware
Firmware is embedded software in each component that controls functionality. Periodically, new versions of firmware are devel-
oped to incorporate additional features and enhancements. To take advantage of design improvements, download new ver-
sions of the firmware when prompted.
Tip: For best results, before updating the DSP, make sure that the microphone is connected to the mobile device, and that the
device battery is fully charged. Do not disconnect until the update is complete.
System Requirements
System Requirements and Compatibility: iOS
iOS: iOS 11.3 and higher
iPhone: iPhone 6 and higher
iPod Touch: 5th gen
System Requirements and Compatibility: Android
Will work with any Android device that has:
Android Marshmallow 6.0 and higher
USB Host Power Requirement of ≥100 mA
USB Audio Class 1.1 support and higher
Android is a trademark of Google Inc.