User Manual

INSTALLATION AND MAINTENANCE MANUAL
Tsunami FAMILY
SPREAD SPECTRUM RADIOS
SEPTEMBER 1999
SECTION 4: TROUBLESHOOTING PAGE 4-5
4.5 Repair Policy
The Tsunami terminal includes comprehensive alarm indicators designed to diagnose potential
faults. Should a fault occur, it often may be resolved by operator adjustment.
Should a fault occur that cannot be resolved by operator adjustment and has been confirmed by
looping terminals together on the bench (See Section 4.9), then the equipment should be returned
to the factory for repair.
The Tsunami radio is a complex system not designed for user repair. Do not remove the cover or
open any part of the Tsunami terminal. The complete Tsunami terminal should be sent back in its
original packing material for factory repair.
Please contact the factory in advance of returning the product. You will be assigned a Return
Material Authorization (RMA) number that authorizes your return. Units sent to the factory without
an RMA number may be delayed in the processing of the repair. Be sure to include the following
information:
❖ RMA number
❖ description of the problem
❖ your name and telephone number
❖ return shipping address
❖ urgency of repair
Please refer to the published Warranty policy for repair policy
details.
Tsunami radios should be packaged in their original packing
boxes for shipment whenever possible Glenayre Western
Multiplex can provide an empty box shipment to facilitate
proper packaging. Regardless, proper and adequate packaging
must be used for shipments to protect the radio(s) from
damage. Glenayre Western Multiplex can not be held
responsible for any repairs due to inadequately packed
materials. Damage caused by improper packing will likely result
in higher repair costs and delays (refer to the Warranty section
at the beginning of this manual).