Savi W710-M/W720-M ® Multi Device Wireless Headset System User Guide
Contents Welcome 4 System Requirements 4 DECT Enhanced Security 4 DECT Information 4 What's in the Box 6 Base and Headset Basics Accessories 7 8 Customize Your Headset 9 Adjust the Headband 9 Adjust the Mouthpiece 9 Charge Your Headset 11 Desk Phone: Connect and Call 12 Choose Desk Phone Setup 12 Make a Desk Phone Call 13 Mobile: Connect and Call 14 Computer: Connect and Call 15 Connect Your Computer 15 Place a Softphone Call 15 Position Your Base 15 Audio streaming 15 Headset Features 17 Headset
Softphones and Media Players 31 Presence 32 Wireless 32 Advanced 33 Additional Device Management Tools 34 3
Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi W710-M/W720-M Please refer to the safety instructions in the quick start guide for important product safety information prior to installation or use of the product. System Requirements Computer ® ® ® • Supported Operating Systems: Windows Vista Windows 7, Windows 8, 8.
What's in the Box WH300 headset (monaural) WH350 headset (binaural) Base and charge cradle USB cable Telephone interface cable Power supply 6
Base and Headset Basics Base 1 Power jack 2 Handset lifter jack 3 Telephone interface cable jack 4 USB port 5 Desk phone speaking volume 6 Desk phone configuration switch 7 Desk phone listening volume 8 Computer button 9 Mobile phone button 10 Desk phone button 11 Bluetooth pairing button/LED 12 Subscription button/LED 13 Charging LED Headset 1 Headset LED 2 Volume up button 3 Call control button 4 Mute button 5 Volume down button 6 Microphone 7
Accessories 1 Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk phone handset off hook. Enables remote call control with your headset. 2 HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.
Customize Your Headset Optimize the comfort and fit of your headset. Adjust the Headband Adjust the Mouthpiece 1 To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the headset receivers so that the foam cushions sit comfortably over the center of your ears. 2 On the WH300, position the stabilizer T-bar above your ear. 3 For a tighter fit, gently pull the opposite ends of the headset inward as shown. 1 Carefully bend and shape the boom with both hands as shown.
3 Make sure the front of the microphone faces your mouth. If necessary, twist the microphone slightly so it’s in the proper position. Do not use forceful twisting motions or try to turn the microphone completely around.
Charge Your Headset 1 Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the base. 2 Plug one end of power supply into power jack on back of the base and other end into working power outlet. 3 Place the headset in the charge cradle. The charging LED will flash green when charging the headset and turn solid green when the headset is fully charged. Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours.
Desk Phone: Connect and Call Choose Desk Phone Setup Choose a desk phone setup A, B or C and connect cables. A Desk phone (standard) USE • Connect one end of the telephone interface cable to the back of the base • Disconnect the handset coil cord from the base of the desk phone and re-connect it to the telephone interface cable junction box. • Finally connect the remaining end of the telephone interface cable into the open handset port on the desk phone.
Make a Desk Phone Call 1 While wearing headset, short press base desk phone button. NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call. 2 If you do not hear a dial tone, open side panel and adjust middle configuration switch A-G until you do. Default setting A works for majority of desk phones. 3 Dial test call from desk phone. 4 End call by pressing headset call control button.
Mobile: Connect and Call Your mobile phone can be paired to multiple headsets and hands-free devices, but it can only be connected to one device at a time. Following are instructions for pairing your mobile phone to the base. 1 Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will need to press it again. 2 Place Bluetooth mobile phone into search mode.
Computer: Connect and Call Connect Your Computer Place a Softphone Call Connect the USB cable. 1 While wearing your headset, short press the base computer button. 2 Dial a call from your computer softphone. 3 End the call by pressing the headset call control button. Position Your Base The minimum recommended separation between your desk phone and the base is 6 inches. The minimum recommended separation between the base and computer is 12 inches.
4 If media does not begin playing, assure "Savi 7xx" is selected from your list of connected Bluetooth devices. 5 To stop media playing, press the base mobile button again.
Headset Features Headset Controls Now that you’ve assembled your headset, installed the software and connected your phones, read this section to learn about the headset features, how to use the controls and more. 1 Headset LED Flashes white when in use 2 Volume down button Press to decrease volume 3 Call control button Press to place, answer, end a call 4 Mute button During a call, press to mute 5 Volume up button Press to increase volume NOTE During a call, long press the volume button up or down for 1.
Talk Time With a single full charge, the headset will provide up to 9 hours of continual talk time. Talk time will be reduced when operating in wideband mode and/or if the headset is used consistently at a long distance from the base. Power consumption Once the headset battery is fully charged the product enters a networked standby mode. The period of time taken to enter this mode depends on how long the battery takes to fully charge. In a networked standby mode the product consumes 1.9 Watts.
Adjust Your Headset Volume Fine-tune your headset volume by pressing the volume up (increase) or down (decrease) button. Make general volume adjustments for the desk phone with the base volume dials. For computer volume adjustments, use your softphone application controls or your computer’s audio control panel (see below). Mobile phone volume can be adjusted on the mobile phone.
If you are not on a call and go out of the operating range and press the call button, you will hear a single tone for the button press and three low tones for the failure to make a link.
Base Features This section describes the base, its buttons and their functions. Base Buttons Basics When you press on a base button, you are opening a phone line/audio channel. Depending on the circumstances, you won’t necessarily hear a dial tone until you’ve dialed from your phone. The base buttons allow you to switch to a different phone line/audio channel.
End Subscription If the base is in subscription mode and you want to stop the base from searching for a headset, press the subscription button again. The subscription light will be solid red for four seconds and then go to its previous state. Subscription and Security Levels Your Savi 700 Series headset system (v28 or later) supports DECT Forum recommendations for "Enhanced Security". Products with Enhanced Security are marked with the DECT Forum security logo on the base.
Base Subscription Button LED Base Subscription LED Base Status Flashes green and red Primary headset subscription mode Solid green Primary headset subscribed to base Solid yellow Active conference call with guest headsets Solid red No headset subscribed Flashes green 3X, the yellow 2X Security level changed from enhanced to standard Set the Range Changing the range can help with desk phone/PC audio quality, improve user density or restrict range of users.
Daily Use Incoming Calls Answer a Call The easiest way to answer an incoming call from the desk phone, mobile phone, or computer is to press the headset call button when you hear an incoming call. Alternatively, you can answer an incoming call by pressing the base button for the line that is ringing. NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call.
NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call. 2 Dial a call using your desk phone. 3 To end the call, press the headset call button and hang up the handset. Alternatively, you can place an outgoing call by pressing your headset call control button, then dialing from your desk phone if the deskphone is the default line. 1 Place a mobile phone call While wearing your headset, short press the base mobile button.
2 Dial a call from your computer softphone. 3 End the call by pressing the headset call control button. Softphone Compatibility Call control from the headset is available for compatible softphones with no additional steps by the user except Skype™. For a list of compatible softphones visit plantronics.com/us/support/software-downloads/ . For Skype support, follow the steps below. Skype will display the following message while installing the Plantronics software: “PlantronicsURE.exe wants to use Skype”.
NOTE To connect a guest headset that is of different variety than the primary headset, short press the base subscription button while the base has an active link. Next, press the guest headset volume up button until the indicator light turns on. When the base subscription LED stops flashing green and yellow and remains solid yellow, the request to join will be heard in the primary user’s headset and the primary user will have to press their call button within 10 seconds to accept the guest .
Advanced Use Plantronics Hub resides on your computer system and allows you to customize your settings and get visible status of your Plantronics audio device on your desktop. Plantronics Hub provides users with an easy way to change device and software settings and install software and firmware updates. This section provides information specific to Savi 700 Series products, with an emphasis on covering all of the available settings for your Savi 700 headset system.
Hub Settings Options General (software) General (Savi 700 Series) Feature Settings Default Ring location Headset, Headset/PC Headset only Maintain Headset to PC Radio Link Active Only During Call/ Always Active Active Only During Call Software Log Level Detail Low/Med/High/Verbose Low Metrics Collection to Help Improve Hub Off/On On Default Phone Line Deskphone/PC/Mobile PC Auto Answer Off / On Off MS OC Off / On On Audio Sensing Off / On On Second Inbound Call Ring Continuousl
Default Phone Line for Outbound Calls Set the preferred phone line for outbound calls when you press the headset call control button. To change the default outbound line with the base see Change your default outbound line. Auto Answer When enabled, this feature will configure your headset to automatically answer a call when it is removed from the charge cradle.
Ring Tones and Volumes Feature Settings Default Desk Phone ringtone Tone 1/Tone 2/Tone 3 Tone 1 Default/Low/Off Default volume Standard/Low/Off Tone 1/Tone 2/Tone 3 Tone 2 Mobile Phone ringtone Default volume Default/Low/Off PC ringtone Tone 1/Tone 2/Tone 3 Tone 3 Default/Low/Off Default volume System tone Default/Low/Off Default volume Wearing Preference for Volume Control No change/Left ear/ Right ear No change NOTE For Savi 740/745 models only Desk Phone Ringtone Select the ringt
Selected Softphones Defines which softphones are enabled for Hub interoperability. Avaya one-X Communicator, Avaya one-X Agent, Avaya IP Softphone, Avaya IP Agent, Cisco IP Communicator, Cisco UC Clients (CSF), NEC SP350, Cisco WebEx. Selected Media Players Defines which media players are enabled for Hub interoperability. Winamp, Windows Media Player, iTunes.
Over the Air Subscription This feature allows a headset to be subscribed to the base without physically docking the headset. It is required when conferencing multiple models of Plantronics headsets. For more on subscription, see Base Subscription Buttons. For more on headset guest conferencing, see Conference Up to Three Additional Headsets. Initiate Mobile Voice Commands Sets whether or not you can put a paired mobile phone in voice command mode by pressing the mobile phone button on the base.
Anti-Startle (G616) G616 Acoustic Limiting provides additional hearing protection against acoustic shock. When G616 Acoustic Limiting is SELECTED, the system provides additional acoustic shock protection. Sound levels are limited to 102 dBA as recommended in the G616: 2006 guideline issued by the Australian Communications Industry Forum (ACIF). When G616 Audio-Limiting is NOT SELECTED, the headset limits sound levels at 118 dBA to protect your hearing.
Avoid touching the contacts at the rear of the unit unnecessarily. If operation is interrupted by a static event, power-cycle the product to restore normal functions. NEED MORE HELP? plantronics.com/support 1-800-544-4660 Plantronics, Inc. Plantronics BV 345 Encinal Street South Point Building C Santa Cruz, CA 95060 Scorpius 140 United States 2132 LR Hoofddorp © 2015 Plantronics, Inc. All rights reserved.
