User Manual AX1800 WiFi 6 Router Model RAX20 August 2021 202-12015-03 NETGEAR, Inc. 350 E.
AX1800 WiFi 6 Router Support and Community Visit netgear.com/support to get your questions answered and access the latest downloads. You can also check out our NETGEAR Community for helpful advice at community.netgear.com. Regulatory and Legal Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français canadien à https://www.netgear.com/support/download/. (If this product is sold in Canada, you can access this document in Canadian French at https://www.netgear.com/support/download/.
Contents Chapter 1 Hardware Setup Unpack your router...............................................................................9 Front panel LEDs and buttons..........................................................10 Rear panel and side panel.................................................................12 Router label.........................................................................................13 Position your router........................................................................
AX1800 WiFi 6 Router Manage the MTU size.........................................................................38 MTU concepts.................................................................................38 Change the MTU size....................................................................39 Chapter 4 Control Access to the Internet Enable access control to allow or block access to the Internet....42 Use keywords to block Internet sites...............................................
AX1800 WiFi 6 Router Chapter 6 Optimize Performance Use Dynamic QoS to optimize Internet traffic management........80 Enable Dynamic QoS.....................................................................80 Enable or disable the automatic QoS database update...........81 Manually update the dynamic QoS database............................81 Improve network connections with Universal Plug and Play........82 Wi-Fi Multimedia Quality of Service.................................................
AX1800 WiFi 6 Router View network folders on a storage device....................................107 Add a network folder on a USB storage device...........................108 Edit a network folder on a USB storage device............................109 Safely remove a USB storage device.............................................110 Chapter 9 Use Dynamic DNS to Access USB Storage Devices Through the Internet Set up and manage Dynamic DNS.................................................
AX1800 WiFi 6 Router Chapter 12 Troubleshooting Quick tips...........................................................................................141 Sequence to restart your network.............................................141 Check the power adapter and Ethernet cable connections...141 Check the WiFi settings..............................................................141 Check the network settings........................................................141 Troubleshoot with the LEDs...............
1 Hardware Setup This chapter contains the following sections: • • • • • • • Unpack your router Front panel LEDs and buttons Rear panel and side panel Router label Position your router Wall-Mount Your Router Cable your router For more information about the topics covered in this manual, visit the support website at netgear.com/support.
AX1800 WiFi 6 Router Unpack your router Your package contains the router, the power adapter, and an Ethernet cable. Figure 1.
AX1800 WiFi 6 Router Front panel LEDs and buttons The status LEDs and two buttons are located on the front of the router. Figure 2. Top view Table 1. LED descriptions LED and Button Description Power LED • Solid white. The router is ready. • Solid amber. The router is starting. • Blinking amber. The router is not ready, firmware is upgrading, or the Reset button was pressed. • Off. Power is not supplied to the router.
AX1800 WiFi 6 Router Table 1. LED descriptions (Continued) LED and Button Description Internet LED • Solid white. The Internet connection is ready. • Blinking white. The port is sending or receiving traffic. • Solid amber. An Ethernet cable is connected to the Internet port but Internet is not accessible. • Off. No Ethernet cable is connected between the router and the modem. WiFi LED • Solid white. The WiFi radios are on. You can connect to the router's WiFi network. • Off.
AX1800 WiFi 6 Router Rear panel and side panel The following figure shows the connectors and buttons on the rear and side panels. 1 2 3 5 4 Figure 3. Rear panel The rear side panels contains the following components: 1. Reset button. Pressing the Reset button resets the router. If the Reset button is pressed for at least 10 seconds and then released, the router returns to its factory settings. 2. Internet port.
AX1800 WiFi 6 Router Router label The router label shows the login information, WiFi network name (SSID), password, serial number, and MAC address. Made in China Figure 4. Router label Position your router The router lets you access your network anywhere within the operating range of your WiFi network. However, the operating distance or range of your WiFi connection can vary significantly depending on the physical placement of your router.
AX1800 WiFi 6 Router • Place the router away from large metal surfaces, large glass surfaces, insulated walls, and items such as these: - Solid metal door - Aluminum studs - Fish tanks - Mirrors - Brick - Concrete The following factors might limit the range of your WiFi: • The thickness and number of walls the WiFi signal passes through can limit the range. • Other WiFi access points in and around your home might affect your router’s signal.
AX1800 WiFi 6 Router To wall-mount your router: 1. Drill holes in the wall where you want to wall-mount your router. 2. Insert wall anchors in the holes. 3. Insert screws into the wall anchors, leaving 3/16 inch (0.5 cm) of each screw exposed. 4. Align the router’s wall-mounting holes with the screws and mount your router. Cable your router Power on your router and connect it to a modem. Figure 6. Cable your router To cable your router: 1.
2 Connect to the network and access the router You can connect to the router’s WiFi networks or use a wired Ethernet connection. This chapter explains the ways you can connect and how to access the router and log in.
AX1800 WiFi 6 Router Connect to the router network You can connect to the router network using a wired, WiFi, or WPS connection. Note: If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP). Connect to the router using a wired connection You can connect your computer to the router using an Ethernet cable and join the router’s local area network (LAN). To connect your computer to the router with an Ethernet cable: 1.
AX1800 WiFi 6 Router To use WPS to connect to the WiFi network: 1. Make sure that the router is receiving power (its Power LED is lit). 2. Check the WPS instructions for your WPS-enabled device. 3. Press the WPS button on the router. 4. Within two minutes, on your WPS-enabled device, press its WPS button or follow its instructions for how to connect using WPS. Your WPS-enabled device connects to the WiFi network. Types of logins Separate types of logins serve different purposes.
AX1800 WiFi 6 Router information and make sure that the computers and devices in the network are using the settings described here. When your Internet service starts, your Internet service provider (ISP) typically gives you all the information needed to connect to the Internet.
AX1800 WiFi 6 Router • Close and reopen the browser or clear the browser cache. • Browse to http://www.routerlogin.net. • If the computer is set to a static or fixed IP address (this setting is uncommon), change it to obtain an IP address automatically from the router. 6. If the router does not connect to the Internet, do the following: a. Review your settings. Make sure that you selected the correct options and typed everything correctly. b.
AX1800 WiFi 6 Router The Nighthawk app is available for iOS and Android mobile devices. Note: Your router is not connected to the Internet until you finish setting it up with the app. If you are connected to your router’s WiFi network before the setup, you do not have Internet access and cannot download the app. Use your cellular data or connect to your previous router’s WiFi network to download the app. During the installation, the app instructs you when you need to connect to your router's WiFi.
3 Specify Your Internet Settings Usually, the quickest way to set up the router to use your Internet connection is to allow your router to detect the Internet connection automatically when you first access the router web interface. You can also customize and manually specify your Internet settings.
AX1800 WiFi 6 Router Use the Internet Setup Wizard You can use the Setup Wizard to detect your Internet settings and automatically set up your router. The Setup Wizard is not the same as the pages that display the first time you connect to your router to set it up. To use the Setup Wizard: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.
AX1800 WiFi 6 Router 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select Internet. The Internet Setup page displays. 5. In the Does your Internet connection require a login? section, leave the No radio button selected. 6.
AX1800 WiFi 6 Router 12. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see You cannot access the Internet on page 144. Specify an Internet connection that uses a login To view or change the basic Internet setup: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.
AX1800 WiFi 6 Router • Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your ISP automatically assigns these addresses. • Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP address that your ISP assigned. The gateway is the ISP router to which your router connects. 13. Select a Domain Name Server (DNS) Address radio button: • Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address.
AX1800 WiFi 6 Router 4. Select ADVANCED > Advanced Setup > IPv6. The IPv6 page displays. 5. From the Internet Connection Type menu, select the IPv6 connection type: • If you are not sure, select Auto Detect so that the router detects the IPv6 type that is in use. • If your Internet connection does not use PPPoe or DHCP, or is not fixed, but is IPv6, select Auto Config. Your Internet service provider (ISP) can provide this information. 6. Click the Apply button. Your settings are saved.
AX1800 WiFi 6 Router The router automatically detects the information in the following fields: • Connection Type. This field indicates the connection type that is detected. • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available.
AX1800 WiFi 6 Router To set up an IPv6 Internet connection by using a 6to4 tunnel: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
AX1800 WiFi 6 Router • Secured. In secured mode, which is the default mode, the router inspects both TCP and UDP packets. • Open. In open mode, the router inspects UDP packets only. 10. Click the Apply button. Your settings are saved. Set up an IPv6 pass-through Internet connection In pass-through mode, the router works as a Layer 2 Ethernet switch with two ports (LAN and WAN Ethernet ports) for IPv6 packets. The router does not process any IPv6 header packets.
AX1800 WiFi 6 Router 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > IPv6. The IPv6 page displays. 5. From the Internet Connection Type menu, select Fixed. The page adjusts. 6. Configure the fixed IPv6 addresses for the WAN connection: • IPv6 Address/Prefix Length.
AX1800 WiFi 6 Router • Open. In open mode, the router inspects UDP packets only. 10. Click the Apply button. Your settings are saved. Set up an IPv6 DHCP Internet connection To set up an IPv6 Internet connection with a DHCP server: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin.
AX1800 WiFi 6 Router xxx.yyy.zzz as the domain name. If your ISP provided a domain name, type it in this field. For example, Earthlink Cable might require a host name of home, and Comcast sometimes supplies a domain name. 8. Select an IP Address Assignment radio button: • Use DHCP Server. This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting.
AX1800 WiFi 6 Router 5. From the Internet Connection Type menu, select PPPoE. The page adjusts. The router automatically detects the information in the following fields: • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available.
AX1800 WiFi 6 Router 11. Select an IPv6 Filtering radio button: • Secured. In secured mode, which is the default mode, the router inspects both TCP and UDP packets. • Open. In open mode, the router inspects UDP packets only. 12. Click the Apply button. Your settings are saved. Use auto config for an IPv6 Internet connection To set up an IPv6 Internet connection through auto configuration: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.
AX1800 WiFi 6 Router 7. (Optional) In the DHCP Domain Name (If Required) field, enter a domain name. You can type the domain name of your IPv6 ISP. Do not enter the domain name for the IPv4 ISP here. For example, if your ISP’s mail server is mail.xxx.yyy.zzz, type xxx.yyy.zzz as the domain name. If your ISP provided a domain name, type it in this field. For example, Earthlink Cable might require a host name of home, and Comcast sometimes supplies a domain name. 8.
AX1800 WiFi 6 Router With a 6rd tunnel configuration, the router follows the RFC5969 standard, supporting two ways to establish a 6rd tunnel IPv6 WAN connection: • Auto Detect mode. In IPv6 Auto Detect mode, when the router receives option 212 from the DHCPv4 option, autodetect selects the IPv6 as 6rd tunnel setting. The router uses the 6rd option information to establish the 6rd connection. • Manual mode. Select 6rd Tunnel. If the router receives option 212, the fields are automatically completed.
AX1800 WiFi 6 Router 7. Select an IP Address Assignment radio button: • Use DHCP Server. This method passes more information to LAN devices but some IPv6 systems might not support the DHCPv6 client function. • Auto Config. This is the default setting. This setting specifies how the router assigns IPv6 addresses to the devices on your home network (the LAN). 8.
AX1800 WiFi 6 Router For example, if a secure website does not open, or displays only part of a web page, you might need to change the MTU. • You use VPN and experience severe performance problems. • You used a program to optimize MTU for performance reasons and now you are experiencing connectivity or performance problems. CAUTION: An incorrect MTU setting can cause Internet communication problems.
AX1800 WiFi 6 Router The BASIC Home page displays. 4. Select ADVANCED > Setup > WAN Setup. The WAN Setup page displays. 5. In the MTU Size field, enter a value from 64 to 1500. 6. Click the Apply button. Your settings are saved.
4 Control Access to the Internet The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet.
AX1800 WiFi 6 Router Enable access control to allow or block access to the Internet You can use access control to block or allow access to the Internet through your router. To set up access control: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in.
AX1800 WiFi 6 Router The list displays. 8. To allow the WiFi-enabled computer or mobile device you’re currently using to continue to access the Internet, select the check box next to your computer or device, and click the Allow button. 9. Click the Apply button. Your settings are saved. Use keywords to block Internet sites You can use keywords to block certain Internet sites from your network. You can use blocking all the time or based on a schedule.
AX1800 WiFi 6 Router For example: • Specify XXX to block http://www.badstuff.com/xxx.html. • Specify the domain suffix (for example, .com) if you want to block only sites with a domain suffix such as .com. In such a situation, sites with domain suffixes such as .edu and .gov are still allowed. • Enter a period (.) to block all Internet browsing access. 7. Click the Add Keyword button. The keyword is added to the keyword list. The keyword list supports up to 32 entries. 8. Click the Apply button.
AX1800 WiFi 6 Router Block services from the Internet You can block Internet services on your network based on the type of service. You can block the services all the time or based on a schedule. Note: Service blocking only works for website URLs that begin with http:// only. It does not work for URLs that begin with https://. To block services: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3.
AX1800 WiFi 6 Router publisher of the application, ask user groups or newsgroups, or search on the Internet. 9. Select a filtering option: • Only This IP Address. Block services for a single computer. • IP Address Range. Block services for a range of computers with consecutive IP addresses on your network. • All lP Addresses. Block services for all computers on your network. 10. Click the Add button. Your settings are saved. Delete keywords from the blocked list To delete keywords from the list: 1.
AX1800 WiFi 6 Router Prevent blocking on a trusted computer You can exempt one trusted computer from blocking. The computer that you exempt must be assigned a fixed IP address. You can use the reserved IP address feature to specify the IP address. See Manage reserved LAN IP addresses on page 58. To specify a trusted computer: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3.
AX1800 WiFi 6 Router The BASIC Home page displays. 4. Select ADVANCED > Security > Access Control. The Access Control page displays. 5. Select the Turn on Access Control check box. 6. Click the View list of allowed devices not currently connected to the network link. The list displays. 7. Select the check box for a device. 8. Use the Add button, Edit button, and Remove from the list button as needed. 9. Click the Apply button. Your settings are saved.
AX1800 WiFi 6 Router • Time of Day to Block. Select a start and end time in 24-hour format, or select the All Day check box for 24-hour blocking. 6. Click the Apply button. Your settings are saved. Set up security event email notifications The router can email you its logs of router activity. The log records router activity and security events such as attempts to access blocked sites or services. To set up email notifications: 1.
AX1800 WiFi 6 Router 10. If your outgoing email server requires authentication, select the My Mail Server requires authentication check box, and do the following: a. In the User Name field, type the user name for the outgoing email server. b. In the Password field, type the password for the outgoing email server. 11. To send alerts when someone attempts to visit a blocked site, select the Send Alerts Immediately check box. Email alerts are sent immediately when someone attempts to visit a blocked site. 12.
5 Manage Network Settings You can customize the router’s network settings. We recommend that you install the router and connect it to the Internet before you change its network settings.
AX1800 WiFi 6 Router View or change the WAN settings You can view or configure wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the router to respond to a ping to its WAN (Internet) port. To view or change the WAN settings: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3.
AX1800 WiFi 6 Router 5. Click the Apply button. Your settings are saved. Set up a default DMZ server The default DMZ server feature is helpful when you are using some online games and videoconferencing applications that are incompatible with Network Address Translation (NAT). The router is programmed to recognize some of these applications and to work correctly with them, but other applications might not function well.
AX1800 WiFi 6 Router Your settings are saved. Change the Router’s Device Name The router’s default device name is based on its model number. This device name displays in the file manager when you browse your network. To change the router’s device name: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin.
AX1800 WiFi 6 Router To change the LAN TCP/IP settings: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays.
AX1800 WiFi 6 Router If you changed the LAN IP address of the router, you are disconnected when this change takes effect. 9. To reconnect, close your browser, relaunch it, and log in to the router. Specify the IP addresses that the router assigns By default, the router acts as a Dynamic Host Configuration Protocol (DHCP) server. The router assigns IP, DNS server, and default gateway addresses to all computers connected to the LAN. The assigned default gateway address is the LAN address of the router.
AX1800 WiFi 6 Router Your settings are saved. The router delivers the following address information to any LAN device that requests a DHCP address: • An IP address from the range that you define • Subnet mask • Gateway IP address (the router’s LAN IP address) • DNS server IP address (the router’s LAN IP address) Disable the DHCP server feature in the router By default, the router acts as a DHCP server.
AX1800 WiFi 6 Router Manage reserved LAN IP addresses When you specify a reserved IP address for a computer on the LAN, that computer always receives the same IP address each time it accesses the router’s DHCP server. Assign reserved IP addresses to computers or servers that require permanent IP settings. Reserve an IP address To reserve an IP address: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net.
AX1800 WiFi 6 Router Edit a reserved IP address To edit a reserved address entry: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup.
AX1800 WiFi 6 Router 5. Select the radio button next to the reserved address that you want to delete. 6. Click the Delete button. The address is removed. Use the WPS Wizard for WiFi connections The WPS Wizard helps you connect WPS-enabled devices to your WiFi network without typing the WiFi password. You can use the WPS Wizard or you can use the physical WPS button on your router to connect WPS-enabled devices.
AX1800 WiFi 6 Router Specify basic WiFi settings The router comes with preset security. This means that the WiFi network name (SSID), network key (password), and security option (encryption protocol) are preset in the factory. You can find the preset SSID and password on the router label. Note: The preset SSID and password are uniquely generated for every device to protect and maximize your WiFi security.
AX1800 WiFi 6 Router The name can be up to 32 characters long and it is case-sensitive. The default SSID is randomly generated and is on the router label. If you change the name, make sure to write down the new name and keep it in a safe place. 8. To change the WiFi channel, select a number from the Channel menu. In some regions, not all channels are available. Do not change the channel unless you experience interference (shown by lost connections or slow data transfers).
AX1800 WiFi 6 Router 4. Select Wireless. The Wireless Settings page displays. 5. In the Wireless Network (2.4 GHz b/g/n/ax) section, select a WiFi mode from the Mode menu. • Up to 54 Mbps. This mode allows 802.11n, 802.11g, and 802.11b devices to join the network but limits 802.11n devices to functioning at up to 54 Mbps. • Up to 286 Mbps. This mode allows for reduced interference with neighboring WiFi networks. This mode allows 802.11n, 802.11g, and 802.11b devices to join the network but limits 802.
AX1800 WiFi 6 Router To change the transmission power control: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select Wireless. The Wireless Settings page displays. 5.
AX1800 WiFi 6 Router The BASIC Home page displays. 4. Select Wireless. The Wireless Settings page displays. 5. To change the 2.4 GHz or 5 GHz WiFi password, enter a new password in the Password (Network Key) field. You must enter a phrase of 8 to 63 characters. The Password (Network Key) field displays if the WPA2-PSK [AES] or WPA-PSK [TKIP] + WPA2-PSK [AES] security radio button is selected. 6. To change the WiFi security for the 2.4 GHz or 5 GHz WiFi network, select a Security Options radio button.
AX1800 WiFi 6 Router The WiFi mode of the guest WiFi network depends on the WiFi mode of the main WiFi network. For example, if you configure the WiFi mode for the main WiFi network as Up to 54 Mbps in the 2.4 GHz band, the guest WiFi network also functions in the Up to 54 Mbps mode in the 2.4 GHz band. The channel also depends on the channel selection of the main WiFi network. The router provides two default guest networks with the following names (SSIDs): • 2.4 GHz guest WiFi network SSID.
AX1800 WiFi 6 Router • Guest Wireless Network Name (SSID). The SSID is the 2.4 GHz or 5 GHz guest WiFi network name. The default 2.4 GHz SSID is NETGEAR_Guest. The default 5 GHz SSID NETGEAR-5G_Guest. To change the SSID, enter a 32-character (maximum), case-sensitive name in this field. 6. Select a WiFi security option for the 2.4 GHz or 5 GHz guest WiFi network: • None. An open WiFi network that does not provide any security. Any WiFi device can join the 2.4 GHz or 5 GHz guest WiFi network.
AX1800 WiFi 6 Router Enable or disable the WiFi radios You can log in to the router and enable or disable the WiFi radios. When the WiFi radios are off, you can still use an Ethernet cable for a LAN connection to the router. To enable or disable the WiFi radios: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin.
AX1800 WiFi 6 Router The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Wireless Settings. The Wireless Settings page displays. 5. Click the Add a new period button. The page adjusts. 6. Use the menus, radio buttons, and check boxes to set up a period during which you want to turn off the WiFi signal. 7. Click the Apply button.
AX1800 WiFi 6 Router 6. Select the Enable AP Mode check box. The page adjusts. 7. Select an IP address setting: • Get dynamically from existing router. The other router on the network assigns an IP address to this router while it is in AP mode. • Use fixed IP settings on this device (not recommended). Use this setting if you want to manually assign a specific IP address to this router while it is in AP mode. Using this option effectively requires advanced network experience.
AX1800 WiFi 6 Router To configure a port group and enable the bridge: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
AX1800 WiFi 6 Router packets that are sent between the IPTV device and the router’s Internet port from being processed through the router’s network address translation (NAT) service. You can add VLAN tag groups to a bridge and assign VLAN IDs and priority values to each VLAN tag group. To add a VLAN tag group and enable the bridge: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3.
AX1800 WiFi 6 Router (Continued) Field Description Priority Enter a value from 0 to 7. Select the check box for a wired LAN port or WiFi port. If your device is connected to an Ethernet port on the router, select the LAN port check box that corresponds to the Ethernet port on the router to which the device is connected. If your device is connected to your router’s WiFi network, select the WiFi check box that corresponds to the router’s WiFi network to which the device is connected.
AX1800 WiFi 6 Router 4. Select ADVANCED > Advanced Setup > VLAN/Bridge Settings. The VLAN/Bridge Settings page displays. 5. Select the Enable VLAN/Bridge group check box. The page expands. 6. Select the By bridge group radio button. The page expands. 7. Select a Wired Ports check box or a Wireless check box: • If your device is connected to an Ethernet port on the router, select the Wired Ports check box that corresponds to the Ethernet port on the router to which the device is connected.
AX1800 WiFi 6 Router In this case you must define a static route, telling your router to access 134.177.0.0 through the ISDN router at 192.168.1.100. Here is an example: • The Destination IP Address and IP Subnet Mask fields specify that this static route applies to all 134.177.x.x addresses. • The Gateway IP Address field specifies that all traffic for these addresses will be forwarded to the ISDN router at 192.168.1.100.
AX1800 WiFi 6 Router • IP Subnet Mask. Enter the IP subnet mask for the final destination of the route. If the destination is a single host, enter 255.255.255.255. • Gateway IP Address. Enter the IP address of the gateway. The IP address of the gateway must be on the same LAN segment as the router. • Metric. Enter a number from 2 through 15. This value represents the number of routers between your network and the destination. Usually, a setting of 2 or 3 works. 10. Click the Apply button.
AX1800 WiFi 6 Router Delete a static route To delete a static route: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Static Routes.
AX1800 WiFi 6 Router 5. Scroll down below the WPS Settings section and select or clear the Enable Implicit BEAMFORMING check box. Selecting this check box enables implicit beamforming. Clearing this check box disables implicit beamforming. 6. Click the Apply button. Your settings are saved. If you connected over WiFi to the network, you are disconnected from the network and must reconnect. Enable or disable airtime fairness Airtime fairness ensures that all WiFi clients receive equal time on the network.
6 Optimize Performance You can set up the router to optimize performance for applications such as Internet gaming, high-definition video streaming, and VoIP communication. By default, the router uses Wi-Fi Multimedia Quality of Service (WMM QoS).
AX1800 WiFi 6 Router Use Dynamic QoS to optimize Internet traffic management Dynamic Quality of Service (QoS) helps improve your router’s Internet traffic management capabilities through better application and device identification, bandwidth allocation, and traffic prioritization techniques. Dynamic QoS resolves traffic congestion when the Internet bandwidth is limited and different demands compete for bandwidth. Enable Dynamic QoS Because not everyone uses Dynamic QoS, it is disabled by default.
AX1800 WiFi 6 Router • I want to define my Internet Bandwidth. If you know what your download and upload speed are, select this radio button and enter your download and upload speeds in the fields. 7. Click the Apply button. Your settings are saved. Enable or disable the automatic QoS database update The router uses a QoS database of the most popular applications and services to implement Dynamic QoS. By default, the router automatically updates this database.
AX1800 WiFi 6 Router To manually update the Dynamic QoS database: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select QoS. The QoS page displays.
AX1800 WiFi 6 Router The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > UPnP. The UPnP page displays. 5. Select the Turn UPnP On check box. By default, this check box is selected. UPnP for automatic device configuration can be enabled or disabled.
AX1800 WiFi 6 Router benefits of WMM QoS, WMM must be enabled for both it and the client running that application. Legacy applications that do not support WMM and applications that do not require QoS are assigned to the best effort category, which receives a lower priority than voice and video. Note: We recommend that you do not disable the WMM settings. If you disable the WMM settings for 2.4 GHz or 5 GHz, the maximum link rate your router can reach is 54 Mbps. To disable the WMM settings: 1.
AX1800 WiFi 6 Router To enable or disable AX WiFi: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select Wireless. The Wireless Setup page displays. 5.
7 Manage Your Router This chapter describes the router settings for administering and maintaining your router and home network.
AX1800 WiFi 6 Router Update the router firmware You can log in to the router and check if new firmware is available, or you can manually load a specific firmware version to your router. Check for new firmware and update the router The router firmware (routing software) is stored in flash memory. You might see a message at the top of the router pages when new firmware is available.
AX1800 WiFi 6 Router When the upload is complete, your router restarts. The update process typically takes about one minute. Read the new firmware release notes to find out if you must reconfigure the router after updating. Manually upload firmware to the router If you want to upload a specific firmware version, or your router fails to update its firmware automatically, follow these instructions.
AX1800 WiFi 6 Router Change the admin password The admin password is the one you specified the first time you logged in. You can change this password. Note: The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters, numbers, and symbols. It can be up to 30 characters. To change the password for the admin user name: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net.
AX1800 WiFi 6 Router A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Set Password. The Set Password page displays. 5. Select the Enable Password Recovery check box. 6. Select two security questions and provide answers to them. 7. Click the Apply button.
AX1800 WiFi 6 Router A login window opens. 9. With your recovered password, log in to the router. View information about the router and the Internet and WiFi settings You can view router information, the Internet port status, and WiFi settings. To view information about the router and the Internet, modem, and WiFi settings: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3.
AX1800 WiFi 6 Router Display the statistics of the Internet port To display the statistics of the Internet port: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
AX1800 WiFi 6 Router 6. To change the polling frequency, enter a time in seconds in the Poll Interval field and click the Set Interval button. To stop the polling entirely, click the Stop button. Check the Internet connection status To check the Internet connection status: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin.
AX1800 WiFi 6 Router 6. To release (stop) the Internet connection, click the Release button. 7. To renew (restart) the Internet connection, click the Renew button. 8. To exit the screen, click the Close Window button. View and manage logs of router activity The logs are a detailed record of the websites you accessed or attempted to access and many other router actions. Up to 256 entries are stored in the log. To view and manage logs: 1.
AX1800 WiFi 6 Router You must set up email notifications in order to receive the logs. The router to emails the logs to the address that you specified when you set up email notifications. For more information, see Set up security event email notifications on page 49. 9. Click the Apply button. Your settings are saved. View devices currently on the network You can view all computers and devices that are currently connected to your network. To view devices on the network: 1.
AX1800 WiFi 6 Router To monitor Internet traffic: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Traffic Meter.
AX1800 WiFi 6 Router 10. Click the Apply button. The Internet Traffic Statistics section helps you to monitor the data traffic. 11. To update the Traffic Statistics section, click the Refresh button. 12. To display more information about the data traffic on your router and to change the poll interval, click the Traffic Status button. Manage the router configuration file The configuration settings of the router are stored within the router in a configuration file.
AX1800 WiFi 6 Router To erase the settings: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Backup Settings.
AX1800 WiFi 6 Router The file is uploaded to the router and the router restarts. WARNING: Do not interrupt the restoration process. Connect to your router with Anywhere Access The Anywhere Access feature on the Nighthawk app allows you to connect to your router when you're away from home and change its settings. Before you can use the Anywhere Access feature on the Nighthawk app, you must update your router’s firmware and download the latest Nighthawk app for your mobile device.
AX1800 WiFi 6 Router 6. Click the Apply button. Your settings are saved. Set your time zone To set your time zone: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
AX1800 WiFi 6 Router Tip: If the router is in access point mode or bridge mode and you do not know the IP address that is assigned to it, first try to use an IP scanner application to detect the IP address. (IP scanner applications are available online free of charge.) If you can detect the IP address, you don’t need to reset the router to factory default settings. Use the Reset button CAUTION: This process erases all settings that you configured in the router.
AX1800 WiFi 6 Router 5. Click the Erase button. The configuration is reset to factory default settings. When the reset is complete, the router restarts. This process takes about two minutes. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset. For example, do not close the browser, click a link, or load a new page. Do not turn off the router. Wait until the router finishes restarting.
8 Share USB Storage Devices Attached to the Router This chapter describes how to access and manage storage devices attached to your router. ReadySHARE lets you access and share USB storage devices connected to the router. (If your storage device uses special drivers, it is not compatible.) Note: You can use a USB port on the router to connect a USB storage device like a flash drive or hard drive. Do not connect a computer, USB modem, CD drive, or DVD drive to a USB port on the router.
AX1800 WiFi 6 Router USB device requirements The router works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB devices that the router supports, visit kb.netgear.com/app/answers/detail/a_id/18985/~/readyshare-usb-drives-compatibility-list. Some USB external hard drives and flash drives require you to load the drivers onto the computer before the computer can access the USB storage device. Such USB storage devices do not work with the router.
AX1800 WiFi 6 Router Access a storage device connected to the router from a Windows-based computer To access the USB storage device from a Windows-based computer: 1. Connect a USB storage device to a USB port on your router. 2. If your USB storage device uses a power supply, connect it. You must use the power supply when you connect the USB storage device to the router. When you connect the USB storage device to the router’s port, it might take up to two minutes before it is ready for sharing.
AX1800 WiFi 6 Router 6. Right-click the USB device and select Map network drive. The Map Network Drive window opens. 7. Select the drive letter to map to the new network folder. 8. Click the Finish button. The USB storage device is mapped to the drive letter that you specified. 9. To connect to the USB storage device as a different user, select the Connect using different credentials check box, click the Finish button, and do the following: a. Type the user name and password. b. Click the OK button.
AX1800 WiFi 6 Router 6. Click the Connect button. A window automatically opens and displays the files and folders on the USB storage device. Enable FTP access within your network File Transfer Protocol (FTP) lets you download (receive) and upload (send) large files faster. To enable FTP access within your network: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3.
AX1800 WiFi 6 Router The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > USB Functions > ReadySHARE Storage. The USB Storage (Advanced Settings) page displays. 5. Scroll down to the Available Networks Folder section to view the following settings: • Share Name. If only one USB device is connected, the default share name is USB_Storage.
AX1800 WiFi 6 Router The USB Storage (Advanced Settings) page displays. 5. In the Available Network Folders section, select the USB storage device. If a single device is attached to the USB port, the radio button is selected automatically. 6. Click the Create Network Folder button. The Add Folder window opens. If this window does not open, your web browser might be blocking pop-ups. If it is, change the browser settings to allow pop-ups. 7. From the USB Device menu, select the USB drive.
AX1800 WiFi 6 Router A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > USB Functions > ReadySHARE Storage. The USB Storage (Advanced Settings) page displays. 5. In the Available Network Folders section, select the USB storage device. 6. Click the Edit button.
AX1800 WiFi 6 Router 7. Physically disconnect the USB storage device.
9 Use Dynamic DNS to Access USB Storage Devices Through the Internet With Dynamic DNS, you can use the Internet to access a USB device that's connected to a USB port on the router when you’re not home.
AX1800 WiFi 6 Router Set up and manage Dynamic DNS Internet service providers (ISPs) assign numbers called IP addresses to identify each Internet account. Most ISPs use dynamically assigned IP addresses. This means that the IP address can change at any time. You can use the IP address to access your network remotely, but most people don’t know what their IP addresses are or when this number changes.
AX1800 WiFi 6 Router 8. Click the Edit button. The Edit page displays. 9. In the Read Access menu, select admin. 10. In the Write Access menu, select admin. 11. Click the Apply button. Your settings are saved. Your personal FTP server With your customized free URL, you can use FTP to access your network when you aren’t home through Dynamic DNS. To set up your FTP server, you must register for a NETGEAR Dynamic DNS (DDNS) service account and specify the account settings.
AX1800 WiFi 6 Router 6. On a remote computer with Internet access, you can use FTP to access your router using ftp://yourname.mynetgear.com. Set up a new Dynamic DNS account To set up Dynamic DNS and register for a free NETGEAR account: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin.
AX1800 WiFi 6 Router To set up Dynamic DNS if you already created an account: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
AX1800 WiFi 6 Router To change your settings: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Dynamic DNS.
10 Use VPN to Access Your Network You can use OpenVPN software to remotely access your router using virtual private networking (VPN). This chapter explains how to set up and use VPN access.
AX1800 WiFi 6 Router Set up a VPN connection A virtual private network (VPN) lets you use the Internet to securely access your network when you aren’t home. This type of VPN access is called a client-to-gateway tunnel. The computer is the client, and the router is the gateway. To use the VPN feature, you must log in to the router and enable VPN, and you must install and run VPN client software on the computer. VPN uses DDNS or a static IP address to connect with your router.
AX1800 WiFi 6 Router 6. To change the service type, scroll down and select the TCP radio button. 7. To change the port, scroll down to the Service Port field, and type the port number that you want to use. 8. Click the Apply button. Your changes are saved. VPN is enabled in the router, but you must install and set up OpenVPN software on your computer before you can use a VPN connection.
AX1800 WiFi 6 Router 9. In the Windows Installer section of the page, double-click the openVPN-install-xxx.exe link. 10. Download and install the Open VPN software on your computer, click the openVPN-install-xxx.exe file. 11. Click the Next button. 12. Read the License Agreement and click the I Agree button. 13. Leave the check boxes selected as shown, and click the Next button.
AX1800 WiFi 6 Router 14. To specify the destination folder, click the Browse button and select a destination folder. 15. Click the Install button. The window displays the progress of the installation and then displays the final installation page. 16. Click the Finish button. 17. Unzip the configuration files that you downloaded and copy them to the folder where the VPN client is installed on your device. For a client device with Windows 64-bit system, the VPN client is installed at C:\Program files\OpenV
AX1800 WiFi 6 Router c. Select the local area connection and change its name (not its device name) to NETGEAR-VPN. If you do not change the VPN interface name, the VPN tunnel connection will fail. For more information about using OpenVPN on your Windows computer, visit https://openvpn.net/index.php/open-source/documentation/howto.html#quick. Install OpenVPN software on your Mac computer You must install this software on each Mac computer that you plan to use for VPN connections to your router.
AX1800 WiFi 6 Router Install OpenVPN software on an iOS device You must install this software on each iOS device that you plan to use for VPN connections to your router. To install VPN client software on an iOS device: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router user name and password. The user name is admin.
AX1800 WiFi 6 Router To install VPN client software on an Android device: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > VPN Service.
AX1800 WiFi 6 Router established, you cannot access your home router or your home network with the OpenVPN software. The default LAN IP address scheme for the router is 192.x.x.x. The most common IP schemes are 192.x.x.x, 172.x.x.x, and 10.x.x.x. If you experience a conflict, change the IP scheme either for your home network or for the network with the client VPN computer. For information about changing these settings, see Change the LAN TCP/IP settings on page 54. To open a VPN tunnel: 1.
AX1800 WiFi 6 Router Use VPN to access the router’s USB device and media To access a USB device and download files from your Windows-based computer using VPN: 1. On your Windows-based computer, open the Windows file manager and select Network. Note: See your computer’s documentation for information about how to display the network resources. The network resources display.
AX1800 WiFi 6 Router Set up VPN client Internet access in the router By default, the router is set up to allow VPN connections only to your home network, but you can change the settings to allow Internet access. Accessing the Internet remotely through a VPN might be slower than accessing the Internet directly. To allow VPN clients to use your home Internet service: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net.
AX1800 WiFi 6 Router To allow VPN clients to access only your home network: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > VPN Service.
AX1800 WiFi 6 Router 4. When the VPN connection is established, launch your Internet browser.
11 Manage port forwarding and port triggering You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features.
AX1800 WiFi 6 Router Manage port forwarding to a local server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet. The router can forward incoming traffic with specific protocols to computers on your local network.
AX1800 WiFi 6 Router 11. Click the Add button. The service displays in the menu. Add a custom port forwarding service The router lists default services and applications that you can use in port forwarding rules. If the service or application is not predefined, you can add a port forwarding rule with a custom service or application. To add a custom service: 1. Find out which port number or range of numbers the application uses.
AX1800 WiFi 6 Router You can enter a port range and fixed ports in one rule, for example, external (30–50, 78, 100–102), internal (40–60, 99, 200–202). With this rule, external ports 30–50 are forwarded to internal ports 40–60. 12. In the Internal IP address field, type the IP address or select the radio button for an attached device listed in the table. 13. Click the Apply button. The service is now in the list on the Port Forwarding/Port Triggering page.
AX1800 WiFi 6 Router Delete a port forwarding entry To delete a port forwarding entry: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
AX1800 WiFi 6 Router How the router implements the port forwarding rule The following sequence shows the effects of a port forwarding rule: 1. When you type the URL www.example.com in your browser, the browser sends a web page request message with the following destination information: • Destination address. The IP address of www.example.com, which is the address of your router. • Destination port number. 80, which is the standard port number for a web server process. 2.
AX1800 WiFi 6 Router Add a port triggering service To add a port triggering service: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
AX1800 WiFi 6 Router Enable port triggering To enable port triggering: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4.
AX1800 WiFi 6 Router also allow incoming traffic on port 113 to reach the originating computer.” The following sequence shows the effects of this port triggering rule: 1. You open an IRC client program to start a chat session on your computer. 2. Your IRC client composes a request message to an IRC server using a destination port number of 6667, the standard port number for an IRC server process. Your computer then sends this request message to your router. 3.
12 Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information.
AX1800 WiFi 6 Router Quick tips This section describes tips for troubleshooting some common problems. Sequence to restart your network If you must restart your network, follow this sequence: 1. Turn off and unplug the modem. 2. Turn off the router. 3. Plug in the modem and turn it on. Wait two minutes. 4. Turn on the router and wait two minutes. Check the power adapter and Ethernet cable connections If the router does not start, make sure that the power adapter cable is securely plugged in.
AX1800 WiFi 6 Router Some Internet service providers require you to use the MAC address of the computer initially registered on the account, but this is an unusual situation. You can view the MAC address on the Attached Devices page of the router web interface. Troubleshoot with the LEDs By default, the router uses standard LED settings. Standard LED behavior when the router is powered on After you turn on power to the router, verify that the following sequence of events occurs: 1.
AX1800 WiFi 6 Router If Power LED stays amber for more than three minutes after powering up, try the following: • Cycle the power to see if the router recovers. • Turn off the router, press and hold the Reset button, power on the router, and then release the Reset button to return the router to its factory settings. If the Power LED continues to stay amber, the router firmware is corrupted. This can happen if a firmware update is interrupted, or if the router detects a problem with the firmware.
AX1800 WiFi 6 Router • Make sure that you are using the correct login information. The user name is admin. The password is the one that you specified the first time that you logged in. (The default password is password.) The user name and password are case-sensitive. Make sure that Caps Lock is off when you enter this information. • Try quitting the browser and launching it again. • Make sure that Java, JavaScript, or ActiveX is enabled in your browser.
AX1800 WiFi 6 Router To check the WAN IP address: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Select an external site such as https://www.netgear.com/. 3. Enter http://www.routerlogin.net. A login window opens. 4. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 5.
AX1800 WiFi 6 Router Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, reboot your computer, and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation. • The router might not be configured as the TCP/IP gateway on your computer.
AX1800 WiFi 6 Router Changes are not saved If the router does not save the changes that you make in the router web interface, do the following: • When entering configuration settings, always click the Apply button before moving to another page or tab, or your changes are lost. • Click the Refresh or Reload button in the web browser. It is possible that the changes occurred, but the old settings might be in the web browser’s cache.
AX1800 WiFi 6 Router Troubleshoot your network using the ping utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your computer or workstation. Test the LAN path to your router You can ping the router from your computer to verify that the LAN path to your router is set up correctly.
AX1800 WiFi 6 Router Test the path from a Windows-based computer to a remote device To test the path from a Windows-based computer to a remote device: 1. From the Windows toolbar, click the Start button and select Run. 2. In the Windows Run window, type ping -n 10 where is the IP address of a remote device such as your ISP DNS server. If the path is functioning correctly, messages display that are similar to those shown in Test the LAN path to your router on page 148. 3.
13 Supplemental Information This chapter includes technical information about your router.
AX1800 WiFi 6 Router Factory Settings You can return the router to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the router for at least seven seconds. The router resets and returns to the factory configuration settings shown in the following table. Table 3. Factory default settings Feature Router login Internet connection Local network (LAN) Default setting User login URL www.routerlogin.com or www.routerlogin.
AX1800 WiFi 6 Router Table 3. Factory default settings (Continued) Feature Wireless Default setting SSID name See router label Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto1 Country/region United States in the US; otherwise, varies by region RF channel Auto for 2.4 GHz, CH 44 for WW SKU, and CH 153 for North America SKU Operating mode Up to 600 Mbps at 2.4 GHz Up to 1200 Mbps at 5 GHz 1 Maximum wireless signal rate derived from IEEE Standard 802.11 specifications.
AX1800 WiFi 6 Router Table 4. Router specifications (Continued) Feature Description WAN Compatible with 10BASE-T, 100BASE-TX, 1000BASE-T, or RJ-45 WiFi Maximum WiFi signal rate complies with the IEEE® 802.11 standard.2 • 2.4GHz AX: 2x2 (Tx/Rx) 1024/256 QAM 40/20MHz, up to 600Mbps • 5GHz AX: 2x2 (Tx/Rx) 1024 QAM 80/40/20 Mbps, up to 1200 Mbps • Backwards compatible with 802.11a/b/g/n/ac WiFi Radio data rates Auto Rate Sensing Data encoding standards IEEE 802.11ax 2.4GHz 1024 QAM support IEEE 802.
