User's Manual

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Table Of Contents

Document # 555-640-122

Comcode: 107713745

Issue 1, March 1996

MERLIN LEGEND

Communications System

Releases 3.1 and 4.0

MLX-10D

, MLX-10DP

, MLX-16DP

, MLX-28D

, and

MLX-20L

Display Telephones User’s Guide

Your MERLIN LEGEND MLX Display Telephone ........................................... 1

Describes the phone buttons and screens

Understanding Your Telephone ............................................................ 2

Line Buttons, Line Button Lights, Tones, Rings

Feature Finder ............................................................................. 3–4

Use to choose the right feature for the activity you want to perform.

Headsets ........................................................................................ 5

Headpieces, Headset Features

Call Handling .................................................................................. 6

Making & Answering Calls, Transfer, Hold, Conference

Messaging .................................................................................. 7–8

Leaving Messages, Receiving Messages .............................................. 7

Posting Messages, Signaling & Notify ................................................. 8

Using Features ................................................................................ 9

Display-Only Features, Other Features, Feature Codes

Often-Used Features ................................................................... 10–18

Account Codes, Alarm Clock & Timer ................................................. 10

Authorization Codes, Auto Dial ......................................................... 11

Callback & Line Request, Call Waiting, Camp-On ................................... 12

Coverage, Direct Voice Mail ............................................................ 13

Directories: Extension & System Directory, Personal Directory .................. 14

Do Not Disturb, Forward & Follow Me, Last Number Dial .......................... 15

Night Service, Paging, Park & Pickup ................................................. 16

Personal Speed Dial, Privacy, Pickup ................................................. 17

Saved Number Dial, Special Characters, System Speed Dial, Voice Announce 18

Display Reference ...................................................................... 19–20

Display Screens ............................................................................ 19

Abbreviations Used on Phones with 2-Line Displays ................................ 20

Programming Buttons & Settings .................................................... 20–21

Display Programming, Code Programming ............................................ 20

Programming Codes....................................................................... 21

Contents

MLX Display Cover 4/11/97, 11:45 AM3

Summary of content (24 pages)

PAGE 1
Document # 555-640-122 Comcode: 107713745 Issue 1, March 1996 MERLIN LEGEND® Communications System Releases 3.1 and 4.0 MLX-10D , MLX-10DP , MLX-16DP , MLX-28D , and MLX-20L Display Telephones User’s Guide ® TM TM ® ® Contents Your MERLIN LEGEND MLX Display Telephone ........................................... 1 Describes the phone buttons and screens Understanding Your Telephone ............................................................
PAGE 2
Security Alert Your Responsibility for Your System’s Security Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in substantial additional charges for your telecommunications services. You are responsible for the security of your system. There may be a risk of toll fraud associated with your telecommunications system.
PAGE 3
Your MERLIN LEGEND MLX Display Telephone ADJUNCT Jack (underside) On MLX-10DP and MLX-16DP telephones is a connection for PassageWay™ Direct Connect Solution or PassageWay Solution. DSS Jack (underside) On MLX-20L and MLX-28D telephones is a connection for a Direct Station Selector (DSS) or PassageWay™ Direct Connect Solution or PassageWay Solution. Unlabeled Display Buttons Press one to select the item next to or above it on the display.
PAGE 4
Understanding Your Telephone Line Buttons Tones All Telephones Telephones with System Access (SA) Buttons NNN-XXXX SA buttons give you access to inside or outside lines for making and/or receiving calls. To make an outside call on an SA button, first dial the dial-out code (usually 9) that your system manager supplies. No dial-out code is necessary when you call another extension. SA Ring Make/receive inside/outside ringing calls and receive inside voice-announced calls.
PAGE 5
Feature Finder This table shows where to look for information about performing specific telephone activities. Any features that do not have detailed instructions can be used by following the directions in Using Features (p. 9) or programmed by following the instructions in Programming Buttons & Settings (p. 20). Calling If you want to ... Then Dial numbers with the touch of a button. See Auto Dial, p. 11. Program codes for numbers you dial often (MLX-10D, MLX-10DP, and MLX-16DP telephones).
PAGE 6
Feature Finder Covering Calls If you want to ... Then Have a co-worker answer your calls. Answer all of a co-worker’s calls from your telephone. Stop your calls from being covered by others. See Coverage, p. 13 and Line Buttons, p. 2. Stop your outside calls from going to your company’s voice mail system (or send your calls to voice mail). See Coverage, p. 13. Forward your calls to another telephone. See Forward & Follow Me, p. 15. Answer your calls from another extension.
PAGE 7
Headsets Headsets for MLX telephones allow one-touch operation, hands-free. Touch a button to answer a call, then touch it again to disconnect. Headsets consist of a headpiece and modular base unit. The base unit plugs into the handset jack. Use the features below to control headset operation. A calling group agent using a headset must press the Headset Hang Up button to complete a call in order to update the supervisor’s Agent button.
PAGE 8
Call Handling Making & Answering Calls Hold When you have a call or conference on hold, your phone beeps once each minute and the display briefly shows Call on Hold. First, review pp. 1–2 to find out about the buttons, lights, tones, and rings on your telephone. In this guide, instructions for using features may not include all the possible ways you can make a call. To make a call, lift handset, use a headset, or press the Speaker button.
PAGE 9
Messaging Your phone system has several features that allow you to leave messages for others in your office. If you use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a display phone. If you wish to leave a message for a person who does not have a display telephone, use voice mail and the Direct Voice Mail feature, if available, or ask the system operator to take a message for the person.
PAGE 10
Messaging Posting Messages A posted message appears on the display of any inside caller who tries to reach you as long as that person has a display phone. (You also see the message posted at your own phone as a reminder.) There may be as many as 20 messages available to you for posting. Message 1 is always DO NOT DISTURB*; the others may include such choices as: OUT TO LUNCH, OUT SICK, IN A MEETING, depending on how your system manager has programmed them. To post a message: 1. Press the Menu button. 2.
PAGE 11
Using Features There are two ways to activate a feature: • Directly, as explained below • By pressing a line button you programmed with the feature (see Programming Buttons & Settings, p. 20) Display-Only Features Other Features To use a Directory of numbers, messages and posted messages, display screen contrast setting (MLX-10D, MLX-10DP, MLX-16DP, and MLX-28D telephones), alarm clock, or timer: 1. Press the Menu button. 2. If you see > at the right of the display, there are more options.
PAGE 12
Often-Used Features Account Codes Alarm Clock & Timer The Alarm Clock and Timer features are only available from the display and cannot be activated with a feature code. Alarm Clock causes your phone to beep at a certain time; you can set only one alarm. Until canceled, the display shows a bell reminding you that the alarm is on, and the alarm sounds each day at the same time. Timer times calls or other activities for up to 59 minutes, 59 seconds, displaying the elapsed time on your screen.
PAGE 13
Often-Used Features Authorization Codes* Auto Dial This feature must be programmed on a line button; it dials an inside or outside number. Use inside Auto Dial buttons to: • Dial other extensions or groups. • Page groups (see Paging, p. 16). Use outside Auto Dial buttons to: • Dial outside phone numbers (with dialout codes but without account codes). • Enter account codes automatically (when programming, include # at the end). • Dial long-distance access codes. • Dial emergency contact numbers.
PAGE 14
Often-Used Features Callback & Line Request Call Waiting Your system has two features that you can use when an outside line or extension is busy. These features give you access to the line or extension when it becomes available. On phones with SA buttons, use Callback to reach: • Busy outside lines on Pool or SA buttons, when you dial the dial-out code and hear the fast busy signal. • Busy extensions, when you dial and hear the busy signal.
PAGE 15
Often-Used Features Coverage Direct Voice Mail* To program: See Programming Buttons & Settings, p. 20. Coverage allows calls to your extension to ring elsewhere, so that they can be handled by someone else. If your system has voice mail, your calls can also be covered that way. There are three types of coverage: • Primary Coverage. If your calls are covered this way, they ring immediately at the covering phone. • Secondary Coverage.
PAGE 16
Often-Used Features: Directories Extension & System Directory Personal Directory Check with your system manager to find out whether these directories have been programmed. The System Directory dials numbers that people in your company call often. The Extension Directory dials inside numbers. 1. Press the Menu button. 2. Select Directory [Dir ]. 3. For the Extension Directory, select Ext Dir [ExtDir], OR For the System Directory, select System Dir [SysDir]. 4. Select the entry.
PAGE 17
Often-Used Features Do Not Disturb Last Number Dial Must be programmed on a button. To program: See Programming Buttons & Settings, p. 20. This feature prevents calls from ringing at your extension, although outside calls cause the green lights at line buttons to flash. If you have coverage, your calls are covered. If you have a programmed Posted Messages button, inside callers with display phones see Do Not Disturb when they attempt to call you.
PAGE 18
Often-Used Features Night Service Park & Pickup Your company may use Night Service to treat calls differently after hours. If Night Service is on, you may not be able to make outside calls, or you may need a password to do so. See your system manager for a password and/or emergency numbers you can dial without a password. To make an outside call and override Night Service, press the Hold button and dial the password. Then lift the handset or press the Speaker button and dial the call.
PAGE 19
Often-Used Features Pickup Personal Speed Dial Pickup lets you pick up calls that are not ringing at your phone. Using Pickup, you can answer a parked call (see Park & Pickup, p. 16), a call ringing at a specific extension, or a call ringing on a specific line. If you are part of a Pickup group, you can pick up a call ringing anywhere in the group.
PAGE 20
Often-Used Features Saved Number Dial System Speed Dial Must be programmed on a button. To program: See Programming Buttons & Settings, p. 20. Use this feature to redial a busy or unavailable number that you want to try later. To use: 1. Before hanging up, press the programmed Saved Number Dial button. 2. Press the same type of button used to place the call (for example, ICOM, Pool, or SA). 3. To redial, press the programmed Saved Number Dial button. To program: See Programming Buttons & Settings, p. 20.
PAGE 21
Display Reference MLX-28D, MLX-10DP, MLX-16DP, and MLX-10D telephones have a 2-line screen, 24 characters wide. MLX-20L telephones have a 7-line screen, 24 characters wide. Your phone has 4 basic displays, described below. The display is controlled by the Home, Menu, Feature, and Inspct buttons, which bring up the 4 basic screens. (See p. 1 for a picture of the Feature and Inspct buttons.) The Home, Menu, and Inspct buttons are located either below or next to your screen, as is the More button.
PAGE 22
Display Reference Feature Name 2-Line Display Abbreviation Acct AlClk Auth AutoD In Out CbckS CWait Camp Conf Ctrst Cover CvVMS Group Prmry Secnd CvIns CvOff Dir ExtDir – SysDir DrcVM DND Drop Prog FlwMe Forwd GrpCl Hdset Auto Mute Stat Last# Msgs Dlete LvMsg Call Next Post Account Code Entry Alarm Clock Authorization Code Entry Auto Dial inside (extension) outside Callback Call Waiting Camp-On Conference Contrast Coverage Coverage VMS group primary individual secondary individual inside only off Directo
PAGE 23
Programming Buttons & Settings Programming Codes Account Code Entry ✻ 82 Authorization Code Entry ■ ✻ 80 Auto Dial♦ inside ✻ 22 + extension outside ✻ 21 + number Callback automatic callback off•▲ ✻✻ 12 automatic callback on•▲ ✻ 12 selective callback ✻ 55 Call Waiting• off ✻✻11 on ✻ 11 Camp-On▲ ✻ 57 Coverage Coverage inside on• ✻ 48 Coverage inside off• ✻✻ 48 Buttons for covering calls♦ Primary Cover ✻ 40 + sender’s extension number Secondary Cover ✻ 41 + sender’s extension number Group Cover ✻ 42 + sender’s
PAGE 24
Feature Codes Account Code Entry Authorization Code Entry ● Callback Call Waiting pick up call waiting call ■ Camp-On Direct Voice Mail ● Follow Me Forward inside outside Forward and Follow Me cancel from all extensions ■ cancel from one extension ■ cancel from your phone Language ▼ English French Spanish Last Number Dial 82 + code + # 80 + code + # 55 Messaging cancel message ■ leave message leave message without calling ■ Paging loudspeaker 87 57 56 34 + extension 33 + extension 33 + dial-out code + nu