HP XP7 SNMP Agent User Guide (H6F56-96013)

5 Troubleshooting
This topic provides troubleshooting information for the SNMP Agent.
Getting help
If you have difficulty with any of the procedures included in this topic, or if a procedure does not
provide the answer or results you expect, please contact HP Technical Support.
Solving SNMP problems
Use setup.exe when you install a secondary SVP. If you do not, traps could be reported to an IP
address that is not specified in SNMP settings. This could have serious consequences, including
the following:
• SNMP security function
If the SNMP security function is working, and a command is executed from an IP address that
is not entered, you will get a “no reply” return and a certification error is received for a trap.
• SNMP cold trap function
Depending on your network environment, when the SVP is rebooted you might not receive
Microsoft agent SNMP Agent cold traps.
◦
◦ The Microsoft SNMP Agent might report Link up/Link down Trap when the SVP reboots.
◦ A number of Link up/Link down Traps may be reported when the OS of the SVP is
Windows 7.
• Abnormal response to SNMP command
If an error occurs in the SVP, traps might not be sent.
• Problems inputting MIB definition files
If you cannot input two or more MIB definition files because of the specifications of the SNMP
manager software, use the MIB definition files for XP7. Error reports include storage system
nicknames, which can be used to identify each storage system.
34 Troubleshooting