HP XP7 Remote Web Console User Guide (H6F56-96011)

Table 26 Incorrect display errors
Probable cause / Recommended actionError condition
A question mark (?) displays in a table or other area of
the window.
1
• When the question mark appears in the View Tier Properties
window, see the topic describing this window in the HP XP7
Provisioning for Open Systems User Guide. If the problem
still persists, contact HP Technical Support.
• When the question mark appears in the Add External
Volumes window, see the topic describing this window in
the HP XP7 External Storage for Open and Mainframe
Systems User Guide. If the problem still persists, contact HP
Technical Support.
• If the question mark appears in another window, refresh the
window. Contact HP Technical Support if the question mark
remains after you refresh the window.
Contact HP Technical Support.The product name, vendor name, and function name
displayed in Remote Web Console are incorrect.
2
You may be using the zoom in and zoom out function of the
web browser. Do not use this function of the web browser when
using Remote Web Console.
A part of the Remote Web Console window is not
displayed.
3
Auto LUN operations, Quick Restore operations, or Fast Snap
operations may be in progress. The window will be refreshed
shortly after the operations end.
The display on Remote Web Console's main window is
not updated to the latest information. "Last Updated" on
Remote Web Console's main window is not updated.
4
UNIX operation errors
The following table lists UNIX operation errors:
Table 27 UNIX operation errors
Probable cause / Recommended actionError condition
If you use Remote Web Console on the Japanese version of
Firefox, log out of Remote Web Console, and then log in to
The web browser is incorrectly displayed because GUI
items, such as labels and icons, cannot be loaded
properly.
1
Remote Web Console again. Enter the following commands
using the X Server Emulator.
• B Shell:
LANG=C
Part of a button is outside the window.
export LANG
• C Shell:
setenv LANG C
This problem can occur if a Mozilla process keeps running after
Mozilla stops responding. Delete the "java_vm" and "mozilla"
processes and continue with Remote Web Console operations.
The web browser closes abnormally.2
Other errors
The following table lists other errors that might occur in Remote Web Console:
Table 28 Other errors
Probable cause / Recommended actionError condition
Close all Remote Web Console windows, and then clear
the browser cache. Even when you are not sure that the
The microcode on the SVP is upgraded or
downgraded.
1
UNIX operation errors 109