HP Web Jetadmin - Upgrading Firmware Using HP Web Jetadmin

ManualsBrandsHP ManualsSoftwareHP Web Jetadmin Software

UPGRADING FIRMWARE

using HP Web Jetadmin

CONTENTS

Overview ................................................................................................................................ 2

Firmware repository .................................................................................................................. 2

Downloading firmware from the Web ......................................................................................... 2

Importing firmware into HP Web Jetadmin .................................................................................. 3

Upgrading devices ................................................................................................................... 4

Setting the firmware level for devices with HP FutureSmart 3 and later ............................................ 5

Defining firmware properties ..................................................................................................... 7

Automatic upgrades using policies ............................................................................................. 7

Downgrading firmware ............................................................................................................. 7

Increasing Performance ............................................................................................................. 9

Supported devices .................................................................................................................. 10

Troubleshooting ...................................................................................................................... 10

Additional Firmware Upgrade Utilities ................................................................................... 11

HP Download Manager ....................................................................................................... 12

File Transfer Protocol (FTP) .................................................................................................... 12

Use FTP to upgrade device firmware ................................................................................................................................. 13

Use FTP with an Internet browser ....................................................................................................................................... 13

HP Embedded Web Server .................................................................................................. 14

Summary ............................................................................................................................... 16

Appendix A – Supported Devices ............................................................................................. 17

Summary of content (18 pages)

PAGE 1
UPGRADING FIRMWARE using HP Web Jetadmin CONTENTS Overview ................................................................................................................................2 Firmware repository ..................................................................................................................2 Downloading firmware from the Web .........................................................................................2 Importing firmware into HP Web Jetadmin .....................
PAGE 2
OVERVIEW HP Web Jetadmin has the ability to upgrade the firmware for both HP Jetdirect devices and printers over the network for multiple devices simultaneously. Upgrades to firmware can correct problems with devices and add new features to devices without replacing hardware. The ability to upgrade HP Jetdirect firmware over the network has always been available through a separate utility called HP Download Manager. However, this requires a separate utility to be loaded for each operating system.
PAGE 3
information. It is not uncommon for the firmware to appear on the printer’s Web page several days before it appears in the HP Web Jetadmin location. Once the firmware index file is obtained, HP Web Jetadmin uses it to display a list of available images to be downloaded to the client. HP Web Jetadmin knows exactly which images apply to which printers as defined in the .glf file. Images can be selected from the list of available images and downloaded to the client.
PAGE 4
C:\Documents and Settings\NetworkService\Local Settings\ApplicationData\HewlettPackard\HP Web Jetadmin\WjaService\config\FirmwareUpgrade Figure 5—Firmware columns UPGRADING DEVICES HP Web Jetadmin can use the images in the repository to upgrade devices that have older firmware. Columns can be added to a view to indicate which devices have older firmware (Figure 5). The Printer Firmware Available and Jetdirect Firmware Available columns indicate which newer versions are available in the repository.
PAGE 5
for each device is to upgrade to the recommended most recent version. An alternative method for upgrading firmware is to select Upgrade Firmware from the firmware repository. A box appears offering the list of all devices from which to make a selection (Figure 8). No matter which method is used to begin the upgrade process, once a newer firmware image is selected to download, the firmware downloader sends the firmware image to the device. This process is fully fault-tolerant.
PAGE 6
With HP FutureSmart 3 and later, the same information also appears on the printer’s configuration page (Figure 10). Figure 10—Configuration page for printer with HP FutureSmart 3 With HP Web Jetadmin 10.3 SR4, you can view the current HP FutureSmart level (Figure 11) and change the HP FutureSmart level if the device has HP FutureSmart 3 or later installed. Non-HP FutureSmart devices always display Not Supported for the HP FutureSmart level.
PAGE 7
DEFINING FIRMWARE PROPERTIES The properties of a firmware image in the repository can be applied by selecting Edit Properties (Figure 12). Properties include providing an optional description of the firmware image or defining whether the image is internally qualified. An excellent example of where a description might become useful is for Figure 12—Edit Image Properties devices such as the HP LaserJet M5035 where a separate firmware image is required for Asian languages.
PAGE 8
downgrade, not all components are rolled back properly to the older versions, causing abnormalities in behavior. Printer firmware is slightly more friendly during attempted downgrades in that new functionality is erased as old functionality is applied. However, for some devices, DC Controller or JDI firmware are not rolled back to older versions, causing abnormalities in behavior. There might be circumstances where users want to downgrade firmware.
PAGE 9
INCREASING PERFORMANCE Firmware upgrade attempts on devices, either manual or scheduled, can be set to occur again automatically at a future time for those devices that fail. This eliminates the need to reselect all devices that failed and manually retry the upgrades. The number of retries can be set as well as the frequency of the retries by selecting Tools > Options > Device Management Settings > Firmware > General (Figure 14).
PAGE 10
Change the values to False if it desired to bypass status checking for HP Jetdirect and printer firmware and significantly speed up batch upgrades. Since HP Web Jetadmin now reports success after completion of delivery of file only, to check completion status on the devices, view the Device Firmware Version and Device Firmware Date columns to determine if successful. SUPPORTED DEVICES HP Web Jetadmin requires a properly formatted .rfu or .bdl file in order to allow upgrades under the Firmware tab.
PAGE 11
HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString 90 HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString 10 Try tripling the values to see if they make enough of a difference for upgrades to succeed. For HP FutureSmart devices that use a .
PAGE 12
 HP Download Manager  File Transfer Protocol (FTP)  Embedded Web Server (EWS)  USB However, most of these techniques only allow for upgrading one device at a time, which makes HP Web Jetadmin very valuable in this respect. These techniques can be used as troubleshooting techniques if firmware is having difficulty being upgraded through HP Web Jetadmin.
PAGE 13
After a couple of minutes, when the FTP session closes, HP Jetdirect should restart and prepare to run the new code. The hash command shows the file transfer in progress. However, no download status can be presented during this period (an FTP restriction). If a message appears that reads "Netout: Software caused connection abort," use FTP again to upgrade the firmware a second time. The new firmware image is complete and functional with only one firmware upgrade.
PAGE 14
Instead of typing http:// in the browser, begin by typing ftp://. Type the IP address of the HP Jetdirect, a space, and /DOWNLOAD. Open Windows Explorer, and locate the firmware image file. Copy and paste or drag and drop the file into the browser window. NOTE If Telnet is disabled, an FTP download is Figure 17 – FTP from Browser not allowed.
PAGE 15
Click the Other Settings link, and then click the Firmware Upgrade tab. The model number of the HP Jetdirect card is displayed along with the firmware version that is currently installed on the HP Jetdirect card. Click HP Jetdirect Firmware Updates to see the currently available firmware images for HP Jetdirect products. Download the appropriate firmware file to the computer. Right-click the .dld file name on the Web site and select Save Target as or Save as. Be sure to save it as a .
PAGE 16
4. Type a name for the share (for example, HP LaserJet mfp). Make it short and easy to remember. Write down the share name as it will be needed later. 5. Click Apply. Send the firmware upgrade using a USB connection 1. Open a DOS command prompt. In Windows NT® 4.0, 2000, or XP, click Start, Run. Type CMD, and then click OK. In Windows 9x, click Start, Programs, Accessories, and then click MSDOS Prompt. Locate the directory where you saved the firmware file. 2.
PAGE 17
APPENDIX A – SUPPORTED DEVICES The following table contains a list of all devices that support firmware upgrades through HP Web Jetadmin and currently offer firmware images that can be added to the HP Web Jetadmin firmware repository.
PAGE 18
© 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.