HP Deskjet F2200 All-in-One series Windows Help
HP Deskjet F2200 All-in-One series
1 HP Deskjet F2200 All-in-One series Help...............................................................................7 2 HP All-in-One overview The HP All-in-One at a glance....................................................................................................9 Control panel buttons...............................................................................................................10 Status light overview...........................................................................
Contents Perform special print jobs.........................................................................................................37 Print a borderless image.....................................................................................................38 Print a photo on photo paper..............................................................................................39 Print using Maximum dpi............................................................................................
Work with print cartridges.........................................................................................................65 Handle the print cartridges.................................................................................................66 Check the estimated ink levels...........................................................................................67 Replace the print cartridges................................................................................................
Contents Copy troubleshooting..............................................................................................................124 Nothing happens when I try to copy.................................................................................125 Parts of the original do not appear or are cut off..............................................................126 The printout is blank.........................................................................................................
Notice to Windows 2000 users...............................................................................................212 Environmental product stewardship program.........................................................................212 Paper use.........................................................................................................................213 Plastics.............................................................................................................................
Contents 6
HP Deskjet F2200 All-inOne series Help For information about the HP All-in-One, see: • • • • • • • • • • • • HP All-in-One overview Find more information How do I? Connection information Load originals and load paper Print from your computer Use the copy features Use the scan features Maintain the HP All-in-One Shop for ink supplies HP warranty and support Technical information NOTE: If you are using the product with a Windows 2000 computer, some features may not be available.
Chapter 1 HP Deskjet F2200 All-in-One series Help 8 HP Deskjet F2200 All-in-One series Help
2 HP All-in-One overview The HP Deskjet F2200 All-in-One series is a versatile device that enables easy-to-use copying, scanning, and printing. Copy The HP All-in-One allows you to produce high-quality color and black-and-white copies on a variety of paper types. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos.
Chapter 2 (continued) * Label Description 3 Tray extender 4 Paper-width guide 5 Print cartridge door 6 Glass 7 Lid backing 8 Rear access door 9 Rear USB port 10 Power connection* Use only with the power adapter supplied by HP. Control panel buttons HP All-in-One overview Label Icon 1 Name and Description On: Turns the HP All-in-One on or off. The On button is lit when the HP Allin-One is powered on. The light blinks while performing a job.
(continued) Label Icon Name and Description cartridge, and the Color light indicates that the problem is with the tri-color print cartridge. 3 Cancel: Stops a print, copy, or scan job. A blinking Paper light next to the Cancel button indicates the need to load paper or clear a paper jam. Press any button after a problem is solved to instruct the HP All-in-One to continue. 4 Scan: Starts scanning the original currently on the glass.
Chapter 2 Status light overview Several indicator lights inform you of the status of the HP All-in-One. Label Description 1 On light 2 Check Print Cartridge lights 3 Paper light 4 Paper Type lights (for the Paper Type button) The following table describes common situations and explains what the lights mean. HP All-in-One overview Light status What it means All lights are off. The HP All-in-One is turned off. Press the On button to turn on the device.
(continued) Light status What it means • • • The On, Paper, and Check Print Cartridge lights are blinking. The print cartridge is not intended for use in this HP All-in-One. The print cartridge might be defective. The print cartridge is low on ink. Scanner failure. For more information, see Scan fails. Turn off the HP All-in-One, then turn it on again. If the problem persists, contact HP Support. NOTE: HP All-in-One will still operate as a printer. All lights are blinking.
Chapter 2 HP All-in-One overview 14 HP All-in-One overview
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see Troubleshooting in this onscreen Help.
Chapter 3 Find more information 16 Find more information
How do I? This section contains links to commonly performed tasks, such as printing photos and optimizing your print jobs.
Chapter 4 How do I? 18 How do I?
5 Connection information The HP All-in-One comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also share the product over an existing home network.
Chapter 5 Connection information 20 Connection information
6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. This section contains the following topics: • • • Load originals Choose papers for printing and copying Load paper Load originals You can copy or scan up to letter- or A4-size originals by loading them on the glass. To load an original on the glass 1. Lift the lid on the HP All-in-One. 2.
Chapter 6 This section contains the following topics: • • • Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Recommended papers for printing and copying If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. If you are printing photos, for example, load HP Premium or HP Premium Plus photo paper in the input tray.
HP All-in-One Paper or HP Printing Paper • HP All-in-One Paper is specifically designed for HP All-in-One products. It has an extra bright blue-white shade that produces sharper text and richer colors than ordinary multifunction papers. • HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. To order HP papers and other supplies, go to www.hp.com/buy/supplies.
Chapter 6 NOTE: For a complete list of supported media sizes, see the printer software. Papers to avoid for all print and copy jobs • Any size paper other than those listed in the printer software. • Paper with cutouts or perforations (unless specifically designed for use with HP inkjet devices). • Highly textured stock, such as linen. It might not print evenly, and the ink can bleed into these papers. • Extremely smooth, shiny, or coated papers not specifically designed for the HP Allin-One.
To load full-size paper 1. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack are the same size and type. Load paper 25 Load originals and load paper 2. Slide the paper-width guide to its outermost position.
Chapter 6 4. Insert the stack of paper into the input tray with the short edge forward. Ensure that the side you want to print on faces down. Slide the stack of paper toward the product until it stops. CAUTION: Make sure that the product is idle and silent when you load paper into the input tray. If the product is servicing the print cartridges or otherwise engaged in a task, you could push the paper too far forward, causing the product to eject blank pages.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All-in-One. To load photo paper in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of photo paper into the far-right side of the input tray with the print side or glossy side down and short edge forward.
Chapter 6 To load index cards in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of cards vertically (short edge facing outwards), with the side you want to print on facing down, into the far-right side of the input tray. Slide the stack of cards forward until it stops. 3. Slide the paper-width guide inward against the stack of cards until it stops.
To load envelopes 1. Remove all paper from the input tray. 2. Insert one or more envelopes into the far-right side of the input tray, with the envelope flaps on the left and facing up. Slide the stack of envelopes forward until it stops. TIP: To avoid paper jams, tuck the flap inside each envelope. TIP: For more help on loading envelopes, refer to the diagram engraved in the base of the input tray. 3. Slide the paper-width guide inward against the stack of envelopes until it stops.
Chapter 6 Related topics • Load 10 x 15 cm (4 x 6 inch) photo paper • Set the paper type for printing • Set the copy paper type Load originals and load paper 30 Load originals and load paper
7 Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.
the Size list to see if a defined paper size already exists for the type of paper you are using.
Chapter 7 To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, do one of the following: • Click Portrait to print the document vertically on the page. • Click Landscape to print the document horizontally on the page. Scale the document size The HP All-in-One allows you to print the document at a different size than the original.
Chapter 7 Change the default print settings If there are settings that you frequently use for printing, you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application. To change the default print settings 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 2. Make changes to the print settings, and click OK.
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for example, Transparency Presentations. After creating the printing shortcut, simply select it when printing on transparency film rather than changing the print settings each time. To create a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box.
Chapter 7 • • • • • • • • Print a multiple-page document as a booklet Print multiple pages on a single sheet Print a multiple-page document in reverse order Reverse an image for iron-on transfers Print on transparencies Print a group of addresses on labels or envelopes Print a poster Print a Web page Print a borderless image Borderless printing lets you print to the top, bottom, and side edges of 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Papers with a tear-off tab.
6. Click the Features tab. 7. In the Size list, click the size of photo paper loaded in the input tray. If a borderless image can be printed on the specified size, the Borderless printing check box is enabled. 8. In the Paper Type drop-down list, click More, and then select the appropriate paper type. NOTE: You cannot print a borderless image if the paper type is set to Plain paper or to a type of paper other than a photo paper. 9. Select the Borderless printing check box if it is not already checked.
Chapter 7 6. In the Basic Options area, select the appropriate photo paper type from the Paper Type drop-down list. 7. In the Resizing Options area, click the appropriate paper size from the Size list. If the paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size. 8. In the Basic Options area, select a high print quality, such as Best, from the Print Quality drop-down list.
To print in Maximum dpi mode 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Advanced tab. 6. In the Printer Features area, select Enabled from the Maximum dpi drop-down list. 7.
Chapter 7 7. For binding, do one of the following: • For binding on the top like a notebook or calendar, select the Flip Pages Up check box. This causes the odd and even pages of your document to print opposite of each other top-to-bottom. This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document. • For binding on the side like a book or magazine, click to clear the Flip Pages Up check box.
To print a multiple-page document as a booklet 1. Load paper into the input tray. The paper should be thick enough so that the images do not show through to the other side. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
Chapter 7 Figure 7-1 Left-edge binding for left-to-right languages Figure 7-2 Right-edge binding for right-to-left languages Print 44 Print from your computer
Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper. 1 2 3 4 Print To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.
Chapter 7 Print a multiple-page document in reverse order Because of the way the paper feeds through the HP All-in-One, the first page that prints is print side up at the bottom of the stack. Usually this means you need to put the printed pages in the correct order. A better way is to print the document in reverse order so that the pages are stacked correctly. TIP: Set this option as a default setting so you do not have to remember to set it every time you print a multiple-page document.
Reverse an image for iron-on transfers This feature reverses an image so you can use it for iron-on transfers. This feature is also useful for transparencies when you want to make notations on the back of the transparency without scratching the original. To reverse an image for iron-on transfers 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box.
Chapter 7 6. In the Basic Options area, from the Paper Type drop-down list, select More. Then select the appropriate paper type. TIP: If you want to make notations on the back of the transparencies and erase them later without scratching the original, click the Advanced tab, and select the Mirror Image check box. 7. In the Resizing Options area, from the Size drop-down list, select More. Then, select an appropriate size. 8. Click OK, and then click Print or OK in the Print dialog box.
Print a poster You can create a poster by printing a document on multiple pages. The HP All-in-One prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
Chapter 7 To print a Web page 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your Web browser, click Print. TIP: For best results, select HP Smart Web Printing on the File menu. A check mark appears when it is selected. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout.
4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your keyboard. It can take a few moments for the print job to be cancelled. To stop a print job from the computer (Windows 2000 users) 1. On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Double-click the product icon. TIP: You can also double-click the printer icon in the Windows taskbar. 3. Select the print job you want to cancel. 4.
Chapter 7 To resume a print job from the computer (Windows 2000 users) 1. On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Double-click the product icon. TIP: You can also double-click the printer icon in the Windows taskbar. 3. Select the print job you want to resume. 4. On the Document menu, click Resume. It can take a few moments to resume the print job.
Use the copy features The HP All-in-One allows you to produce high-quality color and black-and-white copies on a variety of paper types. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos, including borderless copies. NOTE: If you are using the product with a Windows 2000 computer, some features may not be available. For more information, see Notice to Windows 2000 users.
Chapter 8 Use the copy features 3. Press the Paper Type button to set the paper type. Copies made on photo paper are automatically made using Best quality. When Photo Paper is selected, the HP All-in-One enlarges or shrinks the original to fit within the copy margin of the detected paper size. Copies made on plain paper are automatically made using Normal quality. When the Plain Paper is selected, the HP All-in-One makes an exact copy of the original placed on the scanner glass.
To make a Fast copy 1. Make sure you have paper loaded in the input tray. 2. Place your original with the side you want to copy or scan face down on the left front corner of the glass. TIP: For quality copies, ensure that the scanner glass is clean and that there are no foreign materials adhering to it. For more information, see Clean the glass. 3. Press the Paper Type button to set the paper type. 4. Press and hold down the Scan button, and then press either Start Copy Black or Start Copy Color.
Chapter 8 Related topics Control panel buttons Copy a two-page black-and-white document Use the copy features You can use the HP All-in-One to copy a single- or multiple-page document in color or black and white. In this example, the HP All-in-One is used to copy a two-page blackand-white original. To copy a two-page document from the control panel 1. Make sure you have paper loaded in the input tray. 2.
Use the copy features To make a borderless copy of a photo from the control panel 1. Load 10 x 15 cm (4 x 6 inch) tabbed photo paper in the input tray. Verify that the tab is pointing away from the product. NOTE: To make a borderless copy, you must use tabbed photo paper. 2. Load your original print side down on the left front corner of the glass. 3. Press Paper Type to select the Photo paper type.
Chapter 8 Related topics Control panel buttons Use the copy features 58 Use the copy features
9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents) on the HP All-in-One. NOTE: When scanning, the HP Photosmart Software enables you to save an image in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.
Chapter 9 computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen, near the time. Scan NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software.
To scan to a computer 1. Place your original with the side you want to copy or scan face down on the left front corner of the glass. TIP: For quality copies, ensure that the scanner glass is clean and that there are no foreign materials adhering to it. For more information, see Clean the glass. 2. Press Scan. The product scans the original automatically. A preview image of the scan appears on your computer, where you can edit it. Any edits that you make apply to the current scan session only.
Chapter 9 applications as editable text. Learning to use OCR software correctly is important if you want to obtain the best results. Do not expect scanned text documents to be letter-perfect the first time you use your OCR software. Using OCR software is an art that takes time and practice to master. NOTE: If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer.
10 Maintain the HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 10 3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting. 4. Plug in the power cord, and then turn on the product. Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All-in-One. To clean the lid backing 1. Turn off the product, unplug the power cord, and raise the lid. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water.
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol. CAUTION: Be careful not to spill alcohol on the glass or exterior of the product, as this might damage it. 5. Plug in the power cord, and then turn on the product. Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges.
Chapter 10 plastic tape has not been removed from the print cartridges, the print cartridges are low on ink, or the print carriage is blocked.
NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems, or even permanent damage. Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a print cartridge. The ink supply level shows an estimate of the amount of ink remaining in the print cartridges. Actual ink levels may vary. TIP: You can also print a self-test report to see if your print cartridges might need to be replaced.
Chapter 10 To order print cartridges for the HP All-in-One, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. Choose the right cartridge combination Choose the best combination of cartridges for your print job: • • Everyday printing: Use a black cartridge along with a tri-color cartridge. Color photos: Use a photo cartridge along with a tri-color cartridge.
If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right. 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges Maintain the HP All-in-One 4. Pull the print cartridge toward you out of its slot. 5.
Chapter 10 7. Slide the new print cartridge at a slight upward angle into the empty slot. Then gently push on the upper part of the print cartridge forward until it snaps into place. If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing a black or photo print cartridge, slide it into the right slot. 8. Close the print cartridge door. Maintain the HP All-in-One 9.
10. Press the Scan button. The product aligns the print cartridges. Recycle or discard the print cartridge alignment sheet. Related topics • Check the estimated ink levels • Control panel buttons Use ink-backup mode Use the ink-backup mode to operate the HP All-in-One with only one print cartridge. The ink-backup mode is initiated when a print cartridge is removed from the print cartridge carriage. During ink-backup mode, the product can only print jobs from the computer.
Chapter 10 When you want to print regular text documents, swap the black print cartridge back in. Use a print cartridge protector or an airtight plastic container to keep your print cartridge secure when it is not being used. NOTE: If a photo print cartridge is also installed, the print quality is enhanced. A photo print cartridge can be purchased separately if it is not included with the HP Allin-One. Photo print cartridges are not supported on all models of the product.
are removing it so you can print high-quality photos with the photo and tri-color print cartridges. To insert a print cartridge into the print cartridge protector ▲ Place the print cartridge into the print cartridge protector at a slight angle and snap it securely into place. Align the print cartridges Aligning the print cartridges ensures high-quality output. The HP All-in-One prompts you to align and calibrate the print cartridges every time you install a new print cartridge.
Chapter 10 To align newly installed print cartridges 1. Make sure you have letter or A4 unused plain white paper loaded in the input tray. The HP All-in-One prints a print cartridge alignment sheet. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support.
Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the ink nozzles. To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box.
Chapter 10 To clean the print cartridge contacts 1. Turn on the product and open the print cartridge door. The print carriage moves to the center of the product. 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the product. 3. Lightly press down on the print cartridge to release it, and then pull it toward you out of the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time.
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Clean the area around the ink nozzles If the HP All-in-One is used in a dusty environment, a small amount of debris might accumulate inside the device.
Chapter 10 Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not touch the copper-colored contacts or ink nozzles.
6. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. Maintain the HP All-in-One 7. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 8. Repeat if necessary for the other print cartridge. 9.
Chapter 10 Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface Remedy Skin Wash the area with an abrasive soap. White fabric Wash the fabric in cold water and use chlorine bleach. Color fabric Wash the fabric in cold water and use sudsy ammonia. CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can set the ink into the fabric.
11 Shop for ink supplies For a list of print cartridge numbers, see the printed documentation that came with the HP All-in-One. You can also use the software that came with the HP All-in-One to find out the reorder number for all the print cartridges. You can order print cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your product and purchase print cartridges.
Chapter 11 Shop for ink supplies 82 Shop for ink supplies
12 Troubleshooting This section contains the following topics: View the Readme file Hardware setup troubleshooting Software installation troubleshooting Paper jams Print cartridge troubleshooting Print quality troubleshooting Print troubleshooting Copy troubleshooting Scan troubleshooting Errors Troubleshooting • • • • • • • • • • View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems.
Chapter 12 This section contains the following topics: • • • The product will not turn on I connected the USB cable, but I am having problems using the HP All-in-One with my computer After setting up the product, it does not print Troubleshooting The product will not turn on Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
If this did not solve the issue, try the next solution. Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off. CAUTION: If the product still does not turn on, it might have a mechanical failure. Unplug the product from the power outlet. Contact HP support for service. Go to: www.hp.com/support.
Chapter 12 For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the product. Cause: The USB cable was connected before the software was installed. Connecting the USB cable before prompted can cause errors. Troubleshooting After setting up the product, it does not print Solution: • Look at the On button located on the product. If it is not lit, the product is turned off.
Troubleshooting the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the product off and then on again. • • • • • If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. Check other printers or scanners. You might need to disconnect older products from your computer. Try connecting the USB cable to another USB port on your computer.
Chapter 12 • • • The registration screen does not appear The HP Digital Imaging Monitor does not appear in the system tray Uninstall and reinstall the software When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens Solution: If the installation does not run automatically, you can start it manually. Troubleshooting To start the installation from a Windows computer 1. From the Windows Start menu, click Run. 2. In the Run dialog box, enter d:\setup.exe, and then click OK.
Troubleshooting 3. Verify that the USB cable and power cord are plugged in. 4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: Normally, a green check appears indicating that the plug and play was successful. A red X indicates that the plug and play failed. I received a message that an Unknown Error has occurred Solution: Try to continue with the installation.
Chapter 12 Cause: The installation might not be complete. The registration screen does not appear Troubleshooting Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Deskjet F2200 All-In-One series, and then clicking Product Registration. Cause: The registration screen did not launch automatically.
computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All-in-One. NOTE: Use this method if Uninstall is not available in the Windows Start menu (click Programs or All Programs, HP, Deskjet F2200 All-In-One series, Uninstall). 1. Open the Windows control panel and double-click Add or Remove Programs. NOTE: The procedure to open the control panel varies by operating system.
Chapter 12 Paper jams To help avoid paper jams, follow these guidelines: Troubleshooting • • • • • • • Remove printed papers from the output tray frequently. Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.
Troubleshooting 3. Replace the rear access door. Gently push the door forward until it snaps into place. 4. Press any button on the control panel to continue the current job. Cause: Paper had jammed in the product. Information on paper The HP All-in-One is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP Premium papers are designed for the best quality results.
Chapter 12 Information on print cartridges For best results, use HP print cartridges. The following tips help maintain HP print cartridges and ensure consistent print quality. Troubleshooting • • • • • • Keep all print cartridges in the original sealed packages until they are needed. Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F). Do not reattach the protective tape once it has been removed from the print cartridge.
Resolving print cartridge problems To troubleshoot the print cartridges 1. Remove and reinstall the print cartridges. For more information, see Replace the print cartridges. NOTE: Make sure the plastic tape has been removed. If it is still covering the ink nozzles, gently remove the plastic tape by using the pink pull tab. 2. If print quality is suffering, check the estimated ink levels. For more information, see Check the estimated ink levels. 3. Print a self-test report and review the test patterns.
Chapter 12 NOTE: In the procedures below, the problem cartridge is identified by the blinking light. The light on the left blinks when the tri-color print cartridge (on the left) is the problem, the light on the right blinks when the black or photo cartridge (on the right) is the problem, and both lights blink when both cartridges are the problem.
6. If the print cartridge has the wrong selection number, install a new print cartridge. For more information, see Replace the print cartridges. 7. Close the print cartridge door. Solution 2: Clean the print cartridge contacts Solution: If the print cartridge selection number is correct and the previous solution did not resolve the problem, try cleaning the print cartridge. For more information, see Clean the print cartridge contacts.
Chapter 12 Print quality troubleshooting If you are having problems with print quality, try the solutions in this section and observe the following guidelines. Troubleshooting To troubleshoot print quality issues 1. Check the print cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies.
For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support.
Chapter 12 HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. Troubleshooting If you believe you purchased genuine HP print cartridges, go to: www.hp.
For more information, see: • • Recommended papers for printing and copying Information on paper Cause: The wrong kind of paper was loaded in the input tray. Solution 4: Check to see if the product is in ink-backup mode Solution: Check to see if the the product is printing in ink-backup mode, with only one print cartridge installed. If the product is in ink-backup mode, text and photo quality will differ from those printed when using both print cartridges.
Chapter 12 If this did not solve the issue, try the next solution. Solution 6: Clean the print cartridges Troubleshooting Solution: Print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting. Cause: The print cartridges need to be cleaned.
For more information, see: Set the paper type for printing Change the print speed or quality Print using Maximum dpi Change copy speed Cause: The paper type or print quality settings were incorrectly. If this did not solve the issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that you use HP Premium Papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat.
Chapter 12 NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. • • • Solution 1: Check the paper type Solution 2: Check the print quality setting Solution 3: Rotate the image Troubleshooting Solution 1: Check the paper type Solution: HP recommends that you use HP Premium Papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat.
Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. Change the page orientation Cause: The photo image had light blue, gray, or brown hues that print near the bottom of the page.
Chapter 12 Solution 3: If the print cartridge was dropped, wait for it to recover Solution: Allow 30 minutes for the print cartridge to recover. Cause: A tri-color or photo print cartridge was jarred or handled roughly during installation. If this did not solve the issue, try the next solution. Troubleshooting Solution 4: Clean the print cartridge nozzles Solution: Check the print cartridges.
Solution 1: Check the print settings Troubleshooting Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing. For more information, see: • • • • Set the paper type for printing Change the print speed or quality Print using Maximum dpi Change copy speed Cause: The paper type or print quality settings were set incorrectly.
Chapter 12 Solution 4: Clean the glass Solution: Clean the glass and lid backing. For more information, see: • • Clean the lid backing Clean the glass Troubleshooting Cause: Debris might be stuck on the glass or on the back of the document lid; this causes poor copy quality and slows down processing. If this did not solve the issue, try the next solution. Solution 5: Clean the print cartridges Solution: Check the estimated ink levels remaining in the print cartridges.
Solution 1: Check the print settings Troubleshooting Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing. For more information, see: • • • • Set the paper type for printing Change the print speed or quality Print using Maximum dpi Change copy speed Cause: The paper type or print quality settings were set incorrectly.
Chapter 12 Cause: The wrong kind of paper was loaded in the input tray. Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page. Troubleshooting • • • Solution 1: Make sure the paper is loaded correctly Solution 2: Make sure only one type of paper is loaded Solution 3: Check the rear access door Solution 1: Make sure the paper is loaded correctly Solution: Make sure the paper is loaded correctly.
3. Print a document with little or no text. 4. Check the back of the paper for ink. If there is still ink on the back of the paper, try printing on another page of plain paper. Cause: Ink accumulated inside the product, where the back of the paper rests during printing. Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for the ink inside the product to dry, then try the print job again. Cause: The excess ink in the product needed to dry out.
Chapter 12 Cause: The font was a custom size.
Cause: The wrong type of envelope was loaded. Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 Solution 1: Wait for the product to finish other tasks Solution: If the product is performing another task such as copying or scanning, your print job will be delayed until the product completes the current task. Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the product, check your computer to see if there are any messages. Troubleshooting Cause: The product was busy with another task.
Cause: The print carriage has stalled. If this did not solve the issue, try the next solution. Solution: If the product is not properly connected to the computer, communication errors can occur. Try the following: If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status.
Chapter 12 Cause: The product experienced an error. If this did not solve the issue, try the next solution. Solution 8: Check the print driver status Troubleshooting Solution: printing. The printer driver status might have changed to either offline or stop To check the printer driver status 1. In the HP Solution Center, click the Settings tab. 2. Click Status. If the status is Offline or Stop printing, change the status to Ready. Cause: The status of the printer driver has changed.
Solution 2: Try printing another document Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt. Nothing happens when I try to print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 If this did not solve the issue, try the next solution. Solution 4: Check the cable connections to the product Solution: If the product is not properly connected to the computer, communication errors can occur. Troubleshooting If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status.
Solution 6: Check for a paper jam Solution: Clear the paper jam. For more information, see: Clear paper jams If this did not solve the issue, try the next solution. Solution 7: Check for a print carriage stall Solution: Turn off the product, open the print cartridge door, and remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product. For more information, see: The print carriage is stalled Cause: The print carriage has stalled.
Chapter 12 • • Solution 3: Check the paper guide position Solution 4: Make sure the stack of envelopes is loaded correctly Solution 1: Set the correct margins in your software application Solution: Check the printer margins. Troubleshooting Make sure the margin settings for the document do not exceed the printable area of the product. To check your margin settings 1. Preview your print job before sending it to the product.
Solution 4: Make sure the stack of envelopes is loaded correctly Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and on the left. Troubleshooting NOTE: To avoid paper jams, tuck the flaps inside the envelopes. For more information, see: Load envelopes Cause: A stack of envelopes was loaded incorrectly. Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue.
Chapter 12 Solution 2: Make sure the document can fit on a supported paper size Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the product. Troubleshooting To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 3.
If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting.
Chapter 12 covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. Troubleshooting 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape For more information, see: Replace the print cartridges Cause: The protective plastic tape was only partially removed from the print cartridge.
Nothing happens when I try to copy Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 If this did not solve the issue, try the next solution. Solution 4: Make sure the paper loaded is recognized by the product Solution: Do not use the product to copy onto envelopes or other papers the product does not support. Troubleshooting Related topics Recommended papers for printing and copying Cause: The product did not recognize the inserted paper type. If this did not solve the issue, try the next solution. Solution 5: Check for a paper jam Solution: Clear the paper jam.
If this did not solve the issue, try the next solution. Solution: Clean the scanner glass and make sure that there are no foreign materials adhering to it. For more information, see Clean the glass. Cause: The scanner glass was dirty, causing the product to include an area in the copy that was larger than the document. The printout appears enlarged on the page Solution: Ensure that your Copy settings are chosen correctly.
Chapter 12 Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 2: Check the ink levels in the print cartridges Troubleshooting Solution: Check the estimated ink levels remaining in the print cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays.
Cause: You were trying to make a borderless copy without using photo paper. Scan troubleshooting Use this section to solve these scan problems: Scan halts Scan fails Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Text format is incorrect Scanned image shows dotted lines instead of text Text is incorrect or missing Troubleshooting • • • • • • • • Scan halts Solution: Turn off the computer and then turn it back on.
Chapter 12 If this did not solve the issue, try the next solution. Solution 3: Make sure the HP Photosmart Software is installed on your computer Solution: Insert the product installation CD and install the software. Troubleshooting For more information, see the Setup Guide. Cause: The HP Photosmart Software was not installed on your computer. If this did not solve the issue, try the next solution.
If this problem occurs frequently, or if you encounter memory problems while using other applications, you might need to add more memory to your computer. See the user guide that came with your computer for more information. Scanned image is blank Solution: Load your original print side down on the right front corner of the glass. Cause: The original was placed incorrectly on the glass.
Chapter 12 Scanned image shows dotted lines instead of text Solution: Make a black-and-white copy of the original and then scan the copy. Cause: If you used the Text image type to scan text that you plan to edit, the scanner might not recognize color text. The Text image type scans at 300 x 300 dpi, in black and white. Troubleshooting If you are scanning an original that has graphics or artwork surrounding the text, the scanner might not recognize the text.
NOTE: If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Cause: The scan document settings were not set to the correct optical character recognition (OCR) language. The OCR language tells the software how to interpret the characters it sees in the original image.
Chapter 12 (continued) Troubleshooting On light Paper light Check Print Cartridge light Paper Type lights Descriptio n Solution Blink faster for 3 seconds and then On Off Off 1 On, The HP Allin-One is busy. Wait for the HP All-in-One to finish. Blink for 20 seconds and then On Off Scan was pressed, and there was no response from the computer. Make sure the computer is turned on, the HP All-in-One software is installed, and the computer is connected to the HP All-in-One with a USB cable.
(continued) On light Paper light Check Print Cartridge light Paper Type lights Descriptio n Solution The print cartridge might be defective. 1. 2. 3. On Blinking Blinking 1 On, 1 Off On Blinking Blinking Blinking Blinking Blinking Both blinking Both off Remove the black print cartridge. Close the print cartridge door. Check the On light. • If the On light blinks, replace the tri-color print cartridge. • If the On light remains steadily lit, replace the black print cartridge.
Chapter 12 Troubleshooting • • • • • • • Scan errors Unable to print Product might not be correctly installed Product was not found Product could not find available scan destinations Required software component was not found or was incorrectly installed Error occurred while communicating with the product Door open Solution: Cause: Close the print cartridge door. The print cartridge door was open.
Solution 2: Make sure the print carriage is not blocked Troubleshooting Solution: Turn off the product, open the print cartridge door, and remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product. For more information, see: The print carriage is stalled Cause: The print carriage was blocked. Memory is full Solution: Try making fewer copies at a time. Cause: The document you are copying has exceeded the memory of the product.
Chapter 12 • • • • • • Solution 7: Scan with Windows Image Acquisition (WIA) Solution 8: Disable the Lexbces service Solution 9: Run the Scan Diagnostic utility Solution 10: Install a patch Solution 11: Check the USB chipset and controller Solution 12: Uninstall the software and reset the product Troubleshooting Solution 1: Uninstall and reinstall the software Solution: Verify that the software was installed correctly. Open the HP Solution Center and verify that all the icons and buttons are present.
Solution 2: Refresh the Windows Device Manager Refresh the Windows Device Manager. To refresh the Windows Device Manager 1. On the Windows taskbar, click Start, right-click My Computer, and then click Properties. 2. Click the Hardware tab, and then click Device Manager. 3. Double-click Universal Serial Bus Controllers. 4. Click USB Composite Device, click Action, and then click Uninstall. If a screen appears to confirm the deletion, confirm the deletion. 5. Disconnect the USB cable from the product. 6.
Chapter 12 Solution 3: Check the Digital Imaging Monitor Solution: Verify that the Digital Imaging Monitor is running. To check that the Digital Imaging Monitor is running 1. Look for the Digital Imaging Monitor icon in the system tray at the lower right side of the screen, near the time. Troubleshooting 2. If the Digital Imaging Monitor icon is not present, restart the computer. 3. After the computer restarts, try to scan again. Cause: The Digital Imaging Monitor was not running.
5. Select the second instance of the product and repeat steps 2 through 4. 6. Try to scan again. Cause: There might have been two instances of the product connected to the HP Solution Center. Solution 5: Check the power supply Solution: Check the power supply. To check the power supply 1. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip. 2. 3. 4. 5. 6. 7.
Chapter 12 Solution 6: Check the USB cable connection Solution: Check USB connection between the product and the computer. Troubleshooting To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. 3. Try to scan again. If the scan fails, continue to the next step. 4.
7. If another USB cable is available, try using that one instead. 8. Restart the computer. 9. After the computer restarts, try to scan again. Cause: The product was not properly connected to the computer. Troubleshooting If this did not solve the issue, try the next solution. Solution 7: Scan with Windows Image Acquisition (WIA) Solution: Try scanning with Windows Image Acquisition (WIA) instead of the HP Solution Center. To scan using WIA 1. Make sure the product is turned on. 2.
Chapter 12 If you could not scan using WIA, try the next solution. Solution 8: Disable the Lexbces service Solution: Check if the Lexbces service is started, and disable it. Troubleshooting If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is running. NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. If you do not, try the next solution.
To edit the Registry a. Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet \Services\Spooler Registry key. Details of the Registry key appears on the pane to the right. b. Check the DependOnService data string (in the pane on the right) to see if lexbces is listed in the Data column. c. If the Data column contains lexbces, right-click DependOnService and select Modify. Do one of the following: • If you see only lexbces, but not RPCSS, delete lexbces and enter RPCSS.
Chapter 12 Solution 9: Run the Scan Diagnostic utility Solution: Download and run the Scan Diagnostic utility to find and correct problems with your product. Troubleshooting To download and run the Scan Diagnostic utility 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Type your product name and model number in the field provided, and then press Enter. 4.
To check the USB chipset and controller 1. On the Windows taskbar, click Start, right-click My Computer, and then click Properties. 2. Click the Hardware tab, and then click Device Manager. 3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it. 4. Check if you have one of the following chipsets listed: • SIS 7001 USB host controller • ALI chipsets • NEC universal host controllers • Intel 82801 AA, Intel 82801BA/BAM NOTE: This is not a comprehensive list.
Chapter 12 8. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector or power strip. Troubleshooting 1 Power connection 2 Power cord and adaptor 9. Turn on the product. 10. Print a self-test report to test the basic standalone functionality of the product. See the following procedure for more information about printing a self-test report. 11. Try to scan.
More information about using a USB hub • Verify that the USB hub is a powered hub and the power adapter is plugged in. Some powered hubs do not include the power adapter as a standard item. • The hub must be plugged into a power source. • Some hubs cannot handle more than four full-power USB devices. You can connect a maximum of five hubs to the system.
Chapter 12 To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b. Double-click Add/Remove Programs (or click Uninstall a program). c. Remove all the items that are related to the HP scanning software. Troubleshooting CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
NOTE: If you receive a message stating Access is denied while making changes, click OK and continue. The message will not prevent you from making the changes. i. Click Restart to apply the changes to the computer during the next restart. After the computer restarts, the You’ve used system configuration utility to make changes to the way windows starts message appears. j. Click the check box next to Do not show this message again. 4. Run the Disk Cleanup utility to delete temporary files and folders.
Chapter 12 5. Install the software. To install the software a. Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically. Troubleshooting NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.) b.
If the self-test report fails to print, make sure you set up the product properly. See the Setup Guide that came with the product for information about setting it up. Cause: The product was not set up properly. If this did not solve the issue, try the next solution. Solution 2: Clear the print queue Solution: Restart your computer to clear the print queue. To clear the print queue 1. Restart your computer. 2. After the computer has restarted, check the print queue. a.
Chapter 12 4. Reconnect the USB cable to the product and the computer. Troubleshooting After reconnecting the USB cable, the product should start printing the jobs in queue. NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. 5. If the product does not start printing automatically, start another print job. Cause: The USB cable needed to be disconnected.
Cause: If there was more than one product configured on the same computer, the product in use was not be set as the default printer, or the wrong driver might have been configured. If this did not solve the issue, try the next solution. Solution 5: Check if the printer is paused or offline Solution: Check to make sure the product is not paused or offline. To check if the printer is paused or offline 1.
Chapter 12 Troubleshooting 3. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. If a check mark is present on either option, click the menu option to remove it. If the menu has the Use Printer Online option, select that option to put a check mark next to it. 4. If you made any changes, try to print again. Cause: The product was paused or offline.
Cause: The print spooler needed to be restarted. If this did not solve the issue, try the next solution. Solution 8: Check the software application Verify whether the software application is the problem. Troubleshooting Solution: To verify the software application 1. Close the software application and reopen it. 2. Try to print again from the software application. NOTE: The printer might not support printing from a DOS application.
Chapter 12 If this did not solve the issue, try the next solution. Solution 2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are properly attached and plugged in. Also, make sure that the product is turned on. Troubleshooting To check the power supply 1. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip. 2. 3. 4. 5. 6. 7.
Troubleshooting To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Chapter 12 If this did not solve the issue, try the next solution. Solution 3: Restart the computer Solution: Restart the computer. Troubleshooting Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Chapter 12 Solution 2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are properly attached and plugged in. Also, make sure that the product is turned on. Troubleshooting To check the power supply 1. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip. 2. 3. 4. 5. 6. 7.
Troubleshooting To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Chapter 12 If this did not solve the issue, try the next solution. Solution 3: Restart the computer Solution: Restart the computer. Troubleshooting Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Chapter 12 Solution 2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product. Troubleshooting To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel. 2. Double-click Add/Remove Programs. 3. Remove all the items that are related to the HP scanning software.
Required software component was not found or was incorrectly installed To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel. 2. Double-click Add/Remove Programs. 3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer.
Chapter 12 Error occurred while communicating with the product Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet. Turn off the product and reset it by disconnecting the power cord. Wait 5 seconds, and plug in the power cord. Turn on the product. Try to scan again. To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. 3. Try to scan again.
Chapter 12 6. Check the USB cable to make sure it is functioning properly. NOTE: If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. Troubleshooting 7. If another USB cable is available, try using that one instead. 8. Restart the computer. 9.
NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8.
Chapter 12 Cause: You might need assistance to enable the product or software to function properly. File messages The following is a list of file-related error messages: Troubleshooting • • • • • Error reading or writing the file File not found File format not supported Invalid file name Supported file types for the HP All-in-One Error reading or writing the file Solution: Cause: Check to see if you have the right folder and file name. The product software could not open or save the file.
Supported file types for the HP All-in-One Refer to the following for the supported file formats: • The HP Photosmart software supports the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS, TGA, SGI, PDF, and PNG When scanning, the HP Photosmart Software enables you to save an image in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF Troubleshooting • General user messages The following is a list of messages related to common user errors: • • • •
Chapter 12 Cause: Several situations can cause this error message to appear. • Your computer was not turned on. • Your computer was not connected to the product. • The software that came with the product was not installed correctly. • The software that came with the product is installed, but it was not running. Troubleshooting No scan options Solution: Make sure the software is installed and running. For more information, see the Setup Guide that came with the HP All-in-One.
Out of paper • • • • Solution 1: Replace the rear door of the product Solution 2: Check the paper type and the print settings Solution 3: Clean the rollers Solution 4: Contact HP support Solution 1: Replace the rear door of the product Solution: If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Cause: The rear door was removed from the product. If this did not solve the issue, try the next solution.
Chapter 12 5. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. Troubleshooting 6. Slide the paper-width guide inward until it stops at the edge of the paper. NOTE: Do not overload in the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. 7. Make sure the print settings, paper size and type, match the paper loaded in the input tray.
in the Size list to see if a defined paper size already exists for the type of paper you are using.
Chapter 12 Make sure you have the following materials available: • • Lint-free cloth, or any soft material that will not come apart or leave fibers. Distilled, filtered, or bottled water. Troubleshooting To clean the rollers 1. Turn off the product and remove the power cord. 2. Remove the rear access door. 3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess water from it. 4. Clean the rubber rollers to remove any dust or dirt buildup. 5. Replace the rear access door.
Paper jam or misfeed Solution: Clear the paper jam. For more information, see: Clear paper jams Paper mismatch Solution: Change the print setting or load the appropriate paper in the input tray. For more information, see: • • Set the paper type for printing Choose papers for printing and copying Cause: The print setting for the print job did not match the paper type or size loaded in the product. Wrong paper width Solution: Change the print setting or load the appropriate paper in the input tray.
Chapter 12 HP All-in-One not found Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Troubleshooting For more information, see: After setting up the product, it does not print Cause: This error applies only to USB-connected devices. The USB cable was not plugged in properly. Communication test failed Try the following solutions to resolve the issue.
Solution 2: Make sure the product is connected to the computer Troubleshooting Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP Allin-One and the computer as shown below. For more information, see: After setting up the product, it does not print Cause: The computer was not communicating with the product.
Chapter 12 Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 2: Make sure the product is connected to the computer Troubleshooting Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. For more information, see: After setting up the product, it does not print Cause: The product was not connected to the computer.
• • Print cartridges in wrong slot Print cartridge problem Non-HP cartridges installed HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using of a non-HP supply will not be covered under warranty.
Chapter 12 www.hp.com/go/anticounterfeit For more information, see: Replace the print cartridges Cause: The original HP ink in the indicated print cartridges was depleted. Troubleshooting Low on ink Solution: Ink levels might not be available for the indicated print cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays.
The print carriage is stalled Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Print a self-test report Solution 2: Clear the print carriage Solution 3: Check the power source Troubleshooting • • • Solution 1: Print a self-test report Solution: Print a self-test report to see if the product can print.
Chapter 12 Solution 2: Clear the print carriage Solution: Remove any objects, such as paper, that are blocking the print carriage. Then reset the product. Troubleshooting To clear the print carriage 1. Make sure the product is on. 2. Open the print cartridge door. The print carriage should move to the center of the product. If the print carriage does not move to the center, turn the product off, and then on. 3. Make note of where the print carriage is stuck and look for jammed paper.
4. Close the print cartridge door. 5. Check for a paper jam in the rear access door. Troubleshooting To check for a paper jam in the rear access door a. Press in the tab on the rear access door to release the door. Remove the door by pulling it away from the product. b. Check for any paper still in the product. Gently pull any paper out of the rollers. c. Replace the rear access door. Gently push the door forward until it snaps into place. 6.
Chapter 12 Solution 3: Check the power source Solution: Verify that the product is properly connected to a suitable power source. Troubleshooting To verify that the product is connected to a suitable power source 1. Verify that the product has a two-prong power plug, and make sure you are using the power cord provided with the product. 2. If the product is connected to a computer, make sure the computer has the correct power plug depending on your country/region. 3.
Need alignment or alignment failed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place. Cause: Protective tape was covering the print cartridges. If this did not solve the issue, try the next solution. Troubleshooting Solution 3: Check if print cartridges are fully inserted Solution: Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place.
Print Cartridge(s) Missing For resolving these print cartridge error messages, see Resolving print cartridge error messages. Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 4. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.
Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the product. To clean the print cartridge contacts 1.
Chapter 12 7. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes before reinserting. Troubleshooting 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 9. Repeat if necessary for the other print cartridge. 10.
Solution 3: Replace the print cartridges NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card). Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new print cartridge. If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support.
Chapter 12 Solution 2: Contact HP customer support Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print cartridges were not intended for use in this product. Troubleshooting Print cartridges in wrong slot Solution: Make sure the print cartridges are installed into the correct slots.
1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. NOTE: If the print cartridges are installed in the wrong slots and you cannot remove them from the product, contact HP support for service. Go to: www.hp.
Chapter 12 Print cartridge problem The message might indicate which cartridge is causing the problem. If so, try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Troubleshooting If the message does not indicate which cartridge is causing the problem, follow these steps to determine which cartridge is the problem cartridge.
8. Remove the tri-color print cartridge from the slot on the left. Press down on the cartridge to release it, and then pull it toward you out of the slot. 9. Close the print cartridge door. 10. Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the tri-color print cartridge. • If the error has not been resolved, then there is a problem with both print cartridges. 11.
Chapter 12 Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is on. Troubleshooting CAUTION: If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door.
Troubleshooting 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridges were installed incorrectly. If this did not solve the issue, try the next solution.
Chapter 12 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the product. 3. Lightly press down on the print cartridge to release it, and then pull it toward you out of the slot. Troubleshooting NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP All-in-One for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup.
Troubleshooting 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Cause: The print cartridge contacts needed to be cleaned. If this did not solve the issue, try the next solution. Solution 3: Replace the print cartridges Solution: Replace the print cartridges that are experiencing the problem.
Chapter 12 Troubleshooting 204 Troubleshooting
13 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. • Print cartridge warranty information • • Support process Before you call HP customer support • HP support by phone • • Additional warranty options HP Quick Exchange Service (Japan) • HP Korea customer support • • Prepare the product for shipment Pack the product Warranty For more information about the warranty, see the printed documentation that came with the product.
Chapter 13 3. • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the product Call HP support. Support options and availability vary by product, country/region, and language. Before you call HP customer support Software programs from other companies might be included with the HP All-in-One.
Placing a call Call HP support while you are in front of the computer and the product.
Chapter 13 HP Quick Exchange Service (Japan) HP warranty and support For instructions on how to pack your product for exchange, see Pack the product.
Prepare the product for shipment If after contacting HP Customer Support or returning to the point of purchase you are requested to send the product in for service, make sure you remove and keep the following items before returning your product: • The print cartridges • The power cord, USB cable, and any other cable connected to the HP All-in-One • • Any paper loaded in the input tray Any originals loaded in the HP All-in-One To remove print cartridges before shipment 1.
Chapter 13 2. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. Place the return shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful).
14 Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One. This section contains the following topics: • Specifications • Notice to Windows 2000 users • Environmental product stewardship program • Regulatory notices Specifications Technical specifications for the HP All-in-One are provided in this section.
Chapter 14 • Maximum copy enlargement ranging from 200-400% (depends on model) • Maximum copy reduction ranging from 25-50% (depends on model) Scan specifications • Image editor included • • Integrated OCR software automatically converts scanned text to editable text (if installed) Twain-compliant software interface • Resolution: up to 1200 x 2400 ppi optical (depends on model); 19200 ppi enhanced (software) For more information about ppi resolution, see the scanner software.
Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.
Chapter 14 English Français Deutsch Italiano Español Česky Dansk Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr.
Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/region.
Chapter 14 VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Technical information HP Deskjet F2200 All-in-One series declaration of conformity Regulatory notices 217
Chapter 14 Technical information 218 Technical information
Index 10 x 15 cm photo paper load 26 2 pages on 1, print 45 4 pages on 1, print 45 4 x 6 inch (10 x 15 cm) borderless photos print 38 4 x 6 inch photo paper, load 26 A A4 paper, load 24 addresses, print 48 after the support period 207 align print cartridges 73 alignment failed 189 print cartridges 189 B blank copy 127 scan 131 booklet printing 42 border 127 borderless copies 56 borderless photos copy has borders 128 print 38 buttons, control panel 10 C cancel copy 57 print job 50 scan 62 cancel button 11
improper shutdown 181 ink drying time 174 low 122, 184 sprays inside HP All-inOne 124 streaks on the back of paper 110 ink cartridges HP ink depleted 183 ink levels, check 67 ink supplies purchase 81 ink, removing ink from skin and clothing 80 ink-backup mode 71 install software, troubleshoot 83 invalid file name 172 iron-on transfers 47 L labels load 29 landscape orientation 34 legal paper load 24 letter paper load 24 lid backing, clean 64 load 10 x 15 cm photo paper 26 4 x 6 inch photo paper 26 A4 paper
Index Q quality print 34 R Readme file 83 recycle ink cartridges 213 regulatory notices 215 reinstall software 90 removing ink from skin and clothing 80 replace print cartridges 67 reports self-test 65 resolution print 34 resume print job 51 S scan blank 131 cancel 62 crop incorrect 131 documents 59 edit image 61 fails 129 features 59 halts 129 no scan options error 174 page layout incorrect 131 photos 59 preview image, edit 61 scan specifications 212 stop 62 text appears as dotted lines 132 text format
U uninstall software 90 USB cable communication lost 181 USB cable installation 85 W warranty 205, 207 Web pages, print 49 Index 222
