HP 3PAR Service Processor Software User’s Guide Abstract This user guide is intended for system and storage administrators who use Service Processor and HP 3PAR StoreServ Storage systems.
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Contents 1 Introduction...............................................................................................6 Supported Service Processors.....................................................................................................6 2 Overview..................................................................................................7 Customer Responsibilities...........................................................................................................
5 StoreServ Product Maintenance..................................................................25 6 Local Notification Service..........................................................................27 Setting Up Local Notification....................................................................................................27 Enabling Local Notification Access.......................................................................................
SPLOR.........................................................................................................................44 Running a SPLOR from SPOCC...................................................................................44 Using a SPLOR.........................................................................................................44 Troubleshooting SP Issues........................................................................................................
1 Introduction This guide describes how to administer the HP 3PAR Service Processor (SP) that accompanies the HP 3PAR StoreServ Storage system. The Service Processor offers two user interfaces that enable you to perform various administrative and diagnostic tasks in support of both the HP 3PAR storage system and the SP.
2 Overview The Service Processor is available in both physical and virtual versions for the SP 4.2.0 release. The SP is designed to provide remote error detection and reporting and to support diagnostic and maintenance activities involving the storage systems. The SP is composed of a Linux operating system and the SP software, and it exists as a single undivided entity. The physical SP is a hardware device mounted in the system’s rack.
The HP 3PAR Secure Service Agent (SSA) enables the SP to communicate with the Collector Server. Unlike direct SSH connections to your SP, with the SSA it is not necessary to open additional ports on your firewall, because communications are performed with HTTPS. Secure Network mode and SP mode are discussed further in the following sections. Secure Network Mode Overview In Secure Network mode, the SP communicates with the HP 3PAR Collector Server using the HP 3PAR Secure Service Agent (SSA).
SP Mode Overview NOTE: If the SP is running in Secure Network Mode, this section does not apply. SP mode enables communication between an SP and the HP 3PAR connection portal server located at HP 3PAR Central. The server provides software updates and SPOCC service tools applications. In SP mode, you use the SPMAINT utility to support and maintain the SP and any connected system. The following figure illustrates the relationship between SP and HP 3PAR Central in SP mode.
Logging In to SPOCC SPOCC is accessed through a management workstation, which is a machine that has been defined in the SP’s public firewall rules. One or more management workstations are typically defined as part of the installation and setup of the storage system and SP, as described in the installation/deinstallation guide for your version of the HP 3PAR StoreServ Storage system. To log in to SPOCC: 1. Enter the IP address or hostname of the SP in the web browser, and then press Enter. 2.
• Setup and administration of local notification (for more information, see “Local Notification Service” (page 27)) • Communications with HP 3PAR Central or a local service provider (for more information, see “HP 3PAR Communication Settings” (page 37)) CAUTION: Many of the features and functions that are available through SPMAINT can adversely affect a running system.
In the figure above, the SP ID is “SP0001400383.” • Menu name—Menu names are not necessarily unique. Menus that are accessible from the same menu often share the same name as the menu itself. In the figure above, the menu name is “SP Main.” • Vector key code—A vector key code identifies each menu and submenu and many of the screens available through SPMAINT. Use these codes to navigate quickly to a specific menu or function. In the figure above, the vector key code is “1.
Default SP User Accounts During the SP’s MOB operation, the following SP user accounts are created: • 3parcust is the default customer account. This account is not used by HP personnel and can be modified by the user. This account can be used to create new local SP users and to access SPOCC. The 3parcust password should be changed by the customer. • setupusr is used only for the initial system setup process to access the SP from the setup wizards.
3 SP Control/Status Functions The following sections describe various control functions and status checks that you can perform by using the SPMAINT interface. Stopping and Starting System-Related Processes This feature allows you to stop and start the spevent and spcollect processes for a particular system. It may be useful as a diagnostic procedure to stop and then start the system-related processes if you are having problems with the SP communicating with the system.
Quiesce state in Transfer process option on the SP Transfer Settings menu to force the SPtransfer command to quit its quiesced state. This is mainly a diagnostic operation. To force the transfer process to reset by using SPOCC: 1. On the SPOCC home page, click the SPmaint tab. 2. Click SP Control/Status. 3. Click Reset Quiesce State in Transfer Process. To force the transfer process to reset by using SPMAINT: 1. From the SPMAINT main menu, enter 1 for SP Control/Status, and then press Enter. 2.
2. Enter 11 for SP Date/Time/Geographical Location maintenance, and then press Enter. The following subsections describe how to perform the tasks that are related to each of the functions that are available through the SP System Date/Time/Geographical Location submenu in SPMAINT. Changing the Date in SPMAINT To change the SP date: 1. From the SP System Date/Time submenu, enter 1 for Change the Date, and then press Enter. 2. When prompted, enter the new date in YYYY/MM/DD format, and then press Enter. 3.
1. 2. From the NTPCONF submenu, enter 1 for Display NTP Configuration, and then press Enter. Press Enter to return to the NTPCONF submenu. NOTE: The output displays the content of the NTP configuration ntp.conf file that shows the running parameters for the active NTP instance on the SP. Adding an External NTP Server by Using SPMAINT To add an external NTP server to the SP NTP configuration settings: 1. From the NTPCONF submenu, enter 2 for Add external NTP server, and then press Enter. 2.
Control parameter name Description Group Small Files Controls the grouping of small files for transfer. Max Files in Group Maximum number of files that can be grouped together for transfer. Scrub Weekly Files Perform a weekly file scrub. Max Files before Transfer Perform a transfer when this number of files are queued. Filetypes to Transfer First File types that should be transferred first (there is a maximum of five file types, and they should be in a comma-separated list).
Table 1 SP Process Control Parameters (continued) ID Default Value Notes 10 52428800 When a file’s size exceeds the maximum Ethernet size, break the file down into parts this size, in kilobytes 11 True Controls whether files are transferred over modem when Remote Operation is active 12 NONE File types that should be transferred first (there is a maximum of five, and they should be in a comma-separated list) 13 True Controls the grouping of small files for transfer 14 50 Maximum number of fi
1. 2. On the SPOCC home page, click the Support tab. Under Service Processor, click SP Check health. When the diagnostics process is complete, the results are displayed in a new window. To run the SP Check Health feature by using SPMAINT: 1. From the SPMAINT main menu, enter 1 for SP Control/Status, and then press Enter. 2. Enter 21 for Run SP Check health, and then press Enter. The results are displayed. 3. Press Enter to continue.
4 Network Configuration Configuring the Network for the Service Processor The SP Network submenu of the SPMAINT utility allows you to manage the network and dialup settings for the SP. NOTE: Modem support is available only for systems that are earlier than SP 4.1.0. To access the SP Network submenu: Procedure 1 1. 2. 3. Log in to the SP as the spvar or 3parcust user. Enter 2 for Network Configuration, and then press Enter. Enter 4 for Change Public Network Interface Parameters, and then press Enter.
3. 4. 5. Click Network Configuration. Click Firewall Manipulation. Click Disable Permissive Mode. Changing the Public Network Interface Parameters Changing the SP Default Route Changing the SP default route affects the network setting for handling routing decisions to destinations that are not local to the SP. The SP default route is the communication link to a proxy host or the outside world.
2. 3. 4. Enter 4 for Change public network interface parameters, and then press Enter. Enter 4 for Change Netmask, and then press Enter. The Modify Netmask menu appears. Enter a new netmask, and then press Enter. Changing the SP Default Gateway The IP address of the device on the local (public) network segment (or subnet) acts as a route to the rest of your network. Typically, the IP address of the device is the same address as the default route (see “Changing the SP Default Route” (page 22)).
Changing the Transfer Media Use this option to alter the media that the SP uses for sending an event or alert data and related files to a connection portal. To change the transfer media in SPMAINT: 1. From the SP Transfer Media submenu, enter 1 for Data Transfer, and then press Enter. 2. When the SP Transfer Media Configuration menu appears, enter E|e, M|m, or O|o, and then press Enter. The SP Transfer Media submenu appears. NOTE: The SP Transfer Media submenu may show additional items.
5 StoreServ Product Maintenance The StoreServ Product Maintenance menu in SPMAINT includes the following options: • Retrieve Application Core Files • Retrieve System Crash Dumps • Retrieve InSplore Data • Reboot a StoreServ Cluster/Node • Halt a StoreServ Cluster/Node • Upgrade HP 3PAR OS • Update Cage Firmware • Update Drive Code • Node Rescue • Check for Stuck Threads • Adjust Maximum Lock Hold Time Tolerance • Adjust Cache Flusher • Check Remote Copy Ticket Status • Check PROP_
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6 Local Notification Service This chapter describes how to set up and manage local notification, which requires you to use the SPOCC interface. This chapter also includes instructions for enabling local notification access, setting up local notification, and managing local notification records and user profiles.
To configure local notification settings later, see “Using Notification Maintenance Utilities” (page 28). After enabling local notification access for the first time, you have the option of setting up local notification from the Service Processor Enable/Disable Local Notification Access menu as follows: 1. Under Configure Mailhost, provide the mailhost information as follows: a. Enter a mailhost IP address in the Mailhost IP Address field.
3. 4. 5. On the Configure Mailhost menu, edit the IP Address and Mailhost Domain Name fields as necessary. Click Update Mailhost Configuration to apply the new settings. Click Return to Setup Menu to return to the Notification Maintenance Utilities menu. Editing the Sites Table The Sites table is a list of configured customer sites. This table shows the site name, site number, and time zone for each site.
1. 2. In the left navigation pane of the SPOCC menu, click Setup. Under Notification Maintenance Utilities, click the Edit Product Table option. The List Products for Notification screen appears. 3. On the List Products for Notification screen, click the Edit icon for the product record to be edited. The Update Product Record screen appears. 4. 5. 6. On the Update Product Record screen, edit the site, product serial, and descriptions as necessary. Click Update Record to apply the new settings.
Editing Predefined Symptoms To edit the list of predefined symptoms available for use in creating a symptom notification record: 1. In the left navigation pane of the SPOCC menu, click Setup. 2. Under Notification Maintenance Utilities, click the Predefine Symptoms option. The Predefine Symptoms screen appears. 3. On the Predefine Symptoms screen, click the Edit icon for the symptom record to be edited. The Update Predefined Symptom screen appears. 4. 5. 6.
4. On the Update Primary Shift screen: a. Edit the starting or ending dates for this shift record using the Starting Date and Ending Date fields. b. Use the Start Time and End Time lists for each day of the week to update the shift start and end times as necessary. 5. Click Update Default Prime Shift to apply the new settings. Using Prime Shift Patterns The prime shift pattern defines the normal work pattern for you as a local notification subscriber, as recorded in your user profile.
2. Under Notification Maintenance Utilities, click the Edit Default Shift and Shift Exceptions option. The Default Prime Shift Patterns for Local Notification screen appears. 3. On the Default Prime Shift Patterns for Local Notification screen, click the Edit icon for the prime shift exception to be edited. The Update Default Shift Exception screen appears. 4. 5. Edit the Update Default Shift Exception screen as necessary. Click Update Prime Shift Exception to apply the new settings.
2. At the bottom of the List Notifications Records table, click User Profiles. The Local Notification: User Profiles table appears. 3. At the top of the Local Notification: User Profiles table, click Add User. The Add ST_USER Record screen appears. 4. On the Add ST_USER Record screen, enter your first name in the First Name field and your last name in the Last Name field. NOTE: Use only lowercase letters when creating the account name. 5. 6. 7. 8.
3. On the Service Processor - Select User screen: a. Choose a user profile from the User list. b. Choose a notification record enter as follows: • To add a normal notification record, click Normal and continue to step 4. • To add a symptom notification record, a record that includes a specific symptom, click Symptom. • To add a suppression notification record that suppresses notification for a specific symptom, click Suppression. 4. 5. Click Select.
3. Under Notification Maintenance Utilities, click Disable Local Notification Access. Local notification access is disabled.
7 HP 3PAR Communication Settings This chapter provides an overview of the communication settings available through SPOCC and SPMAINT. These settings enable you to control and monitor communications between the HP 3PAR storage system and HP 3PAR Headquarters through the SP. There are two methods for controlling communication between the storage system and HP 3PAR Headquarters: Customer Controlled Access and HP 3PAR Policy Server.
by inserting a CD or DVD into the SP media drive. When you use this setting, the average time for recovering from a maintenance issue is likely to increase. • OFF—(SP mode only) The SP cannot contact HP 3PAR Central or a local service provider when it detects an anomaly, and support technicians cannot operate the SP remotely or download software. Troubleshooting and maintenance must be performed by onsite technicians.
NOTE: 3. 4. 5. Contact HP Support as needed for the spweekly user credentials. Enter bin to select binary file transfer. Enter put followed by the file name to transfer the file. Enter quit to exit the FTP process. Using the File Transfer Monitor The HQ File Transfer Monitor feature displays information about the latest (or current) transfer and latest prior transfer from the SP to the connection portal.
8 Virtual Service Processor Deploying the Virtual SP You can deploy the VSP on VMware by importing an OVF file or import into Hyper-V by using a script. The following sections describe each procedure. CAUTION: Do not install the VSP on a host that is using storage from the same StoreServ 7000 array as the SP manages. Doing so may lead to the inability to properly manage the array when connectivity to the storage is unavailable.
Importing the Virtual SP into Hyper-V 1. 2. 3. 4. From the DVD, download the appropriate virtual hard drive (VHD) package for the Service Processor version that you are running. Double-click the package. At the prompt, enter the name of the virtual machine (VM) that you want to set, and then press Enter. The import process starts. After the VM is imported, the script lists the available network switches.
Using a Snapshot to Restore the Virtual SP in vSphere Client 1. 2. 3. In the vSphere Client, right-click your virtual SP, point to Snapshot, and then click Snapshot Manager. The hierarchy that appears in the left navigation pane shows the virtual SP snapshots that have been taken. Select the snapshot that you want to restore, and then click Go to. When you are prompted to revert to the snapshot that you selected, click Yes. Using a Snapshot to Restore the Virtual SP in Hyper-V 1. 2. 3.
9 Troubleshooting Overview of Troubleshooting Guidelines and Tools Troubleshooting Guidelines General troubleshooting guidelines are as follows: • Identify the problem or problems. • Assess the situation. • Determine the criticality of the problem. If more than one problem exists, determine which problem is the most significant in terms of impact. • Collect as much information as possible relevant to the problem. • Generate an action plan and then execute it.
SPLOR A SPLOR gathers files to help diagnose SP issues. You run a SPLOR from SPOCC. Running a SPLOR from SPOCC 1. 2. 3. 4. 5. Enter the IP address of the SP in a web browser. Enter the credentials for the 3parcust user, and then press ENTER. In the left navigation pane, click Support. Under Service Processor, click Launch SPLOR. A new window appears. To view the SPLOR results, click View SPLOR Contents in the new window. Using a SPLOR A SPLOR provides the information for troubleshooting an SP.
Table 2 SPLOR file names and description (continued) File name Description network_routes Network route information platform SP hardware configuration information ps Process status information rmsgq Process message queue file listings rpms Software package manager list sp_tmp_installWork_filelst Internal files used during upgrades and installations sp_user_activity SP user activity log file sp_var_install_filelist Internal files used during upgrades and installations spconfig.100404.
Solution This is a known issue with Hyper-V. To work around this issue: 1. Before you delete the VM, identify its location. To do this, right-click the VM name, click Settings, and then click Hard Drive. 2. Delete the folder that is named with the VM name. 3. Create the new VM that has the same name as the deleted VM.
10 Support and Other Resources Contacting HP For worldwide technical support information, see the HP support website: http://www.hp.
For information about: See: Migrating data from one HP 3PAR storage system to another HP 3PAR-to-3PAR Storage Peer Motion Guide 48 Configuring the Secure Service Custodian server in order to monitor and control HP 3PAR storage systems HP 3PAR Secure Service Custodian Configuration Utility Reference Using the CLI to configure and manage HP 3PAR Remote Copy HP 3PAR Remote Copy Software User’s Guide Updating HP 3PAR operating systems HP 3PAR Upgrade Pre-Planning Guide Identifying storage system compo
For information about: See: Planning for HP 3PAR storage system setup Hardware specifications, installation considerations, power requirements, networking options, and cabling information for HP 3PAR storage systems HP 3PAR 7200, 7400, and 7450 storage systems HP 3PAR StoreServ 7000 Storage Site Planning Manual HP 3PAR StoreServ 7450 Storage Site Planning Manual HP 3PAR 10000 storage systems HP 3PAR StoreServ 10000 Storage Physical Planning Manual HP 3PAR StoreServ 10000 Storage Third-Party Rack Physic
Typographic conventions Table 3 Document conventions Convention Element Bold text • Keys that you press • Text you typed into a GUI element, such as a text box • GUI elements that you click or select, such as menu items, buttons, and so on Monospace text • File and directory names • System output • Code • Commands, their arguments, and argument values • Code variables • Command variables Bold monospace text • Commands you enter into a command line interface • System
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