- Hewlett-Packard DeskJet Printer User's Guide

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IF YOU HAVE A PRINTING PROBLEM
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If Nothing Prints
When the printer is in the ready-to-print state, the power
light is lit and the resume light is off. When the computer is
sending a file to the printer, and when the printer is printing a
file, the power light blinks and the resume light is off.
When the printer needs attention or when a printer error
occurs, either the resume light blinks or both lights blink
alternately.
If both print cartridge cradles contain properly installed print
cartridges, and if paper, envelopes, cards, Avery paper labels, or
transparencies are loaded in the printer, and if the printer does
not print, observe the state of the printer’s power and resume
lights, and then find the symptom in the following table that
best matches the observed condition of your printer.
For each listed symptom, more than one solution is usually
possible. The first solution given is the most probable corrective
action for the symptom. However, if that solution does not solve
the problem, perform the other solutions in the order they
appear until the problem is solved.
Symptom Solution
Both lights on
the front of the
printer are off,
and nothing
prints.
The printer is not turned on or is improperly connected to the power source.
Make sure the power module plug is firmly inserted in the printer’s power
socket and the other end of the cord is plugged into an outlet. Make sure
any attached power strip is turned on and plugged into an outlet. If possible,
try using a different power outlet. Then turn on the printer by pressing the
power
button.
The printer is in an undefined state. If open, close the top cover on the
printer. Cycle the power to the printer by pressing the power
button. You
may need to press the power
button a second time.
The printer failed or the computer-to-printer connection failed. Turn off the
printer, disconnect the printer cable from the back of the printer, and turn
the printer on again. If the lights stay off, the printer failed: see Contacting
Customer Support on page 61.