DIGITAL Personal Workstation a/au-Series Installation and Setup Guide Part Number: EK-ALMIG-SI.
April 1998 Digital Equipment Corporation makes no representations that the use of its products in the manner described in this publication will not infringe on existing or future patent rights, nor do the descriptions contained in this publication imply the granting of licenses to make, use, or sell equipment or software in accordance with the description.
FCC Information - Class B This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. Any changes or modifications made to this equipment may void the user's authority to operate this equipment.
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Table of Contents 1 Getting Started Before You Begin ................................................................................................... 1–1 Initial System Inventory................................................................................... 1–1 Pre-Startup Checklist ....................................................................................... 1–2 Creating a Comfortable Work Environment ..................................................... 1–2 Installing Your System.........
Contents DIGITAL UNIX and OpenVMS Operating System Firmware.......................... 2–6 Update Utility ........................................................................................... 2–6 Using the Flash Update Utility from the SRM Console ............................. 2–7 3 Troubleshooting Tips ........................................................................................................................ 3–1 Logging Equipment .........................................................
Preface Welcome This guide describes how to install, set up, and troubleshoot your DIGITAL Personal Workstation a/au-Series system. Topics covered include: • System inventory • Ergonomics • Connection of external devices • System installation • Preloaded operating system software • System security • Troubleshooting • Customer support The following table shows symbols used in this guide and their meanings: Symbol Meaning WWW Indicates a reference to material located on a Web site.
Preface Symbol Meaning Used to alert users to Warnings and Cautions. Indicates installation and connection steps. Indicates system startup and turning off steps. Indicates system security topics. Indicates topics on operating system installation or firmware updates. Indicates general troubleshooting tips. Indicates system logging or general product information. Indicates topics on system troubleshooting.
1 Getting Started This chapter includes an inventory of the items shipped with your system and tells you how to start, install, restart, and turn off your system. Information about preloaded software and guidelines for system security are included as well. Your DIGITAL Personal Workstation is a high-performance system that uses the latest microprocessor and core logic technology. Housed in a mini-tower box, the system can stand alone or function as a client in an office network environment.
Getting Started Pre-Startup Checklist Before you start your system, perform the following checks: • Review the information supplied with your system, including user documentation. • Select a well-ventilated site for your system near a grounded power outlet and away from sources of excessive heat. The site also should be isolated from electric noise (for example, spikes, sags, and surges) produced by devices such as air conditioners, large fans, radios, and televisions.
Getting Started WARNING: If you experience pain or discomfort while using your system, rest and review the posture and work habits instructions. If pain or discomfort continues, discontinue use and report the condition to your job supervisor or physician. Table 1-1: Recommendations for Posture and Work Habits Adjust To allow the following conditions Chair 1. Feet are flat on the floor. 2. Legs are vertical and form a right angle to the floor. 3.
Getting Started Installing Your System This section shows the installation and connection steps for your system. NOTE: All connectors are keyed with icons on the back of the system box. CAUTION: To ensure proper cooling, verify that air can flow freely into the system front and out the rear of the system. Position your system so that air can flow freely to and from the vents, as shown. Do not block any of the vents, especially those on the system rear or bottom front.
Getting Started 2. Connect the mouse and keyboard, as shown. 3. Connect the monitor, as shown. Network Connection Your DIGITAL Personal Workstation has an embedded Ethernet LAN controller. Refer to the figure, which shows the MAU (media adapter unit) installed, and connect your system to the network. Your system was preconfigured with either a 100-Mbps MII (media independent interface) or a 10-Mbps MAU.
Getting Started The internal network cables are already installed for you. Optional network kits are available. Contact your DIGITAL representative for more information about the availability of these options. Connecting External System Devices The following section describes how to install external devices into your system. 1. Connect the microphone and headphones into the icon-keyed connectors on the side of the system box, as shown. 2.
Getting Started 4. Connect the AC adapter cord to the primary speaker. 5. Plug the speaker AC adapter into a power outlet. NOTE: The figure shows a typical speaker system. Your speakers and connections may vary, depending upon the make and model you purchased. Refer to the documentation that came with your speakers for further information. If you purchased a MIDI/joystick device for your workstation, refer to the figure and perform the following steps to connect it: 1. Unpack the MIDI/joystick device.
Getting Started Perform the following steps to connect a local printer to your workstation: 1. Review your printer documentation and perform any pre-installation instructions before attempting to connect it to your workstation. 2. Make sure your printer and workstation are turned off. 3. Plug the printer cable into the appropriate printer port (the parallel port for a parallel printer, in figure, or a serial port for a serial printer). 4. Turn on your printer and workstation. 5.
Getting Started Preloaded Operating System Software Your system was preloaded with the operating system that you specified when ordering your system (i.e., Microsoft Windows NT, DIGITAL UNIX, or OpenVMS). See Chapter 2, Setting Up an Operating System, for instructions on reinstalling an operating system. Turning Off Your System Before turning off your system, save and close all open files according to the steps outlined for your specific operating system.
Getting Started 3. • Open a terminal window. • Type Shutdown -h now. • The system returns to the SRM console. Your system displays >>> indicating it is safe to turn off or restart the system. 4. To turn off power, press the system unit power button. 5. Disconnect the power cord from the wall before servicing your system. OpenVMS Perform the following steps, in order, to turn off your system: 1. Close any open application data files as well as any running applications.
Getting Started Insert the lock into the opening at the back of the system. 2. Turn the lock clockwise to secure it. 3. Connect the power cord and plug it into the wall outlet. 4. Turn on the system. 1 2 1. Passwords For additional security, most screen saver and pause screen displays can have password protection enabled. See Chapter 3, Troubleshooting.
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2 Setting Up an Operating System Refer to the specific operating system information you received for details. NOTE: This information provides what you need to begin an operating system installation. Once you have started an installation, follow the on-screen instructions, which may differ slightly from what is documented here. This chapter describes how to install an operating system; set up partitions for a Microsoft Windows NT installation; and update firmware.
Setting Up an Operating System • Partition 2 (typically, the “D” drive) is 6 MB, formatted FAT, and identified as the system partition. Table 2-1 describes how to install Microsoft Windows NT operating system on a properly partitioned and formatted disk. NOTE: You must have the AlphaBIOS console installed and running in order to install the Windows NT operating system.
Setting Up an Operating System Table 2-1: Starting a Windows NT Installation, continued Step Action Result or Displayed Text Type “S” to select additional devices. or Press [Enter] if you do not want to specify additional storage devices. Select the SCSI adapter you want from the following list, or select “Other” if you have a device support disk provided by an adapter manufacturer. 8 Select Other. “Please insert the disk labeled Manufacturer-supplied hardware support disk into Drive A:.
Setting Up an Operating System Table 2-1: Starting a Windows NT Installation, continued Step Action Result or Displayed Text 16 Press [F8] to indicate your acceptance of the licensing agreement. A message indicating your choices displays. 17 Press [Enter] to confirm your choice. Setup has found Windows NT on your hard disk in the directories shown below. NOTE: Follow the screen prompts to choose a partition, to confirm a partition, and to decide whether or not to format the partition.
Setting Up an Operating System Starting a DIGITAL UNIX or OpenVMS Installation To start a DIGITAL UNIX or OpenVMS installation, follow the steps in Table 2-3. NOTE: The SRM console must be installed and running in order to perform a DIGITAL UNIX or OpenVMS installation. If the AlphaBIOS console is running, refer to the DIGITAL Personal Workstation System Reference and Maintenance Guide for instructions on loading the SRM firmware. WWW See (http://www.workstation.digital.com/) for more information.
Setting Up an Operating System the Microsoft Windows NT operating system), and the SRM console firmware (for the DIGITAL UNIX and OpenVMS operating systems). This section explains how to use the firmware update utility to install firmware upgrades. Consult the appropriate operating system-specific section (e.g., Microsoft Windows NT, DIGITAL UNIX, or OpenVMS). NOTE: The user is responsible for performing system firmware upgrades. Consult your upgrade documentation for more information.
Setting Up an Operating System Using the Flash Update Utility from the SRM Console To update the firmware from the SRM console, do the following: 1. Insert the Firmware Update CD-ROM into the CD-ROM drive. 2. Type the show device command to determine the device ID of the CD-ROM drive. >>>SHOW DEVICE dka0.1.0.4.0 DKA0 dkc100.1.0.10098.0 DKC100 dva0.0.0.0.1 DVA0 ewa0.0.0.3.0 EWA0 pkc0.7.0.1009.0 PKC0 pqa0.0.0.4.0 PQA0 pqb0.0.1.4.0 PQB0 3. CD-524E RZ29B 4.0D 0016 00-00-F8-75-44-22 SCSI Bus ID 7 5.
Setting Up an Operating System Digital Personal Workstation 500 au Firmware Update V6.78 Use HELP or ? for help Update VERIfy List Show DUmp VERBose NVerbose DEbug NDebug ? Apu-> 4. To update the firmware, type update and SRM. The following information is displayed as the firmware is being updated. The actual information may change between versions.
3 Troubleshooting This chapter describes initial as well as some detailed troubleshooting for your DIGITAL Personal Workstation. Refer to the documentation supplied with additional options if you experience problems with specific options that you have installed. Tips Use these troubleshooting tips should your computer ever fail to operate correctly. • Keep it simple; troubleshoot one problem at a time. Also, only make one change at a time.
Troubleshooting • Pay close attention to any error message that appears on your screen. If the error message is hardware related, refer to the troubleshooting tables later in this chapter for recommended actions. If the error message is operating system-related, refer to online Help and the appropriate operating system documentation supplied with your computer. • README files might be factory installed, on the CD-ROM disk, or as printed material.
Troubleshooting Table 3-1: System Troubleshooting Problem Possible Cause Action Power indicator not on. System is not plugged in. Plug the system in, and then turn it back on. System is not turned on. Push the power button. No power at the wall outlet. Use another wall outlet. Internal power supply cables not reconnected after installing options. Reconnect power cables. Power supply failure. Contact your service representative. Correct voltage not set.
Troubleshooting Table 3-1: System Troubleshooting, continued Problem Possible Cause Action Power is on, but there is no screen display and no beeps. Monitor brightness and contrast controls are not correctly set. Adjust the brightness and contrast controls. Monitor is off. Ensure AC power cord is plugged in and turn on the monitor. Monitor cable or power cord is incorrectly installed. Check all monitor connections. Configuration error.
Troubleshooting Table 3-1: System Troubleshooting, continued Problem Possible Cause Action System does not boot. Operating system software is not installed on the hard disk drive. Install the appropriate operating system. Hard drive cable is not connected or there is no power to the drive. Connect hard drive signal and power cables. System cannot find the boot device. Check the system configuration for correct device parameters. Use the firmware to display system configuration.
Troubleshooting Table 3-1: System Troubleshooting, continued Problem Possible Cause Action System boots automatically when you don’t want it to. System is set to autoboot. For DIGITAL UNIX or OpenVMS users: When SRM starts, press [Ctrl/C] to stop the autostart countdown. Type >>>auto_action halt to change a variable. For Windows NT users: When AlphaBIOS starts, press a to stop the autostart countdown. Go to Setup to change a variable.
Troubleshooting Table 3-1: System Troubleshooting, continued Problem Possible Cause Action No response to mouse commands. Mouse is not connected. Connect the mouse and restart the operating system. Mouse is connected to the keyboard port. Connect the mouse to the mouse port and restart the operating system. Mouse driver not installed. Install the appropriate mouse driver. Refer to your supplied application software documentation. Mouse ball sticking. Clean the mouse. Dead battery.
Troubleshooting Table 3-1: System Troubleshooting, continued Problem Possible Cause Action Security mode is enabled. Password does not work. User does not have correct password. For Windows NT users, perform the following steps: 1. Power off the system. 2. Open the system box. 3. Power on the system and wait for the console to start. 4. Press the password reset button on the MLB. 5. Power off the system. 6. Reassemble system. 7. Power on the system. 8. Set new password if desired.
Troubleshooting Table 3-2: Disk Drive Troubleshooting Problem Possible Cause Action Hard disk drive cannot read or write information. Incorrect SCSI drive ID settings. Set the SCSI ID. Refer to the disk drive installation instructions. Loose or incorrectly installed cables. Make sure all cables are correctly installed. Disk drive is not correctly formatted or partitioned. Format and partition as required using the supplied operating system. External drive not powered up.
Troubleshooting Table 3-3: Audio Troubleshooting Problem Possible Cause Action No sound. Cables not plugged in. Plug in the cables. Driver not installed. Install the driver. Volume control set low. Use an on-screen volume control (if available) to increase the volume. Headset plugged in. Unplug headset and plug microphone into correct connector. No power to external speakers. Plug in external speakers. Internal speaker not connected. Connect internal speaker. No keyboard beeps.
Troubleshooting Table 3-4: Monitor Troubleshooting Problem Possible Cause Action Monitor power indicator is not on. Monitor is turned off. Turn on the monitor. Power cord is not connected. Connect the power cord to the system or a wall receptacle. No power at wall receptacle. Use another receptacle. Monitor is defective. Try another monitor. Adjustments incorrect. Adjust accordingly. Wrong type of monitor. Try another monitor. Defective monitor. Try another monitor.
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4 Customer Support This chapter provides information on obtaining additional product operating instructions as well as ways to obtain advanced troubleshooting assistance. Product Information Several resources are available to answer your questions about using and maintaining your system as well as product- and operating–system-related updates. WWW Go to http://www.workstation.digital.com/products/guides/.
Customer Support Web inquiry, please fill in the following checklist prior to placing a call to ensure that the customer support staff have the information necessary to process your request.
Index A E AlphaBIOS console, 2–2 Audio troubleshooting, table, 3–10 Equipment logging, 3–2 Ergonomics, 1–2 Ethernet LAN, 1–5 External devices connecting, 1–6 B Battery type, 3–7 Boot multiple, precautions, 2–1 C Checklist pre-startup, 1–2 Console update utility, 2–6 Customer support checklist, 4–12 telephone numbers, 4–12 D DIGITAL UNIX, 1–9 installing, 2–5 installing, table, 2–5 updating firmware, 2–6 Disk drive troubleshooting, table, 3–9 F Firmware preparing a floppy diskette, 2–6 update utility,
Index N Network connection, 1–5 O OpenVMS, 1–10 installing, 2–5 installing, table, 2–5 updating firmware, 2–6 Operating system installing, 2–1 P Partitions setting up, 2–1 setting up, table, 2–4 Problem solving, 3–1 R Reset button, 3–1 Resources product information, 4–12 Web sites, 4–12 S SCSI controller, 1–6 Security Kensington lock, 1–10 lockdown hasp, 1–10 system, 1–10 Software preloaded, 1–9 Speakers connecting, 1–6 System configuration, 1–1 cooling, 1–4 installation and connection, 1–4 Index–2 i
