HP Z440, Z640, and Z840 Workstation Series Maintenance and Service Guide
Copyright Information Warranty Trademark Credits © Copyright 2014, 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S.
About this guide This guide provides service and maintenance information, technical details and configuration guidance for the HP Z440, Z640, and Z840 Workstations. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self-Repair Services Media Library at http://www.hp.com/go/sml.
iv About this guide
Table of contents 1 Hardware overview ........................................................................................................................................ 1 HP Z440 Workstation components ....................................................................................................................... 1 HP Z440 Workstation front panel components .................................................................................. 2 HP Z440 Workstation rear panel components ............
Computer Setup (F10) Utility menu .................................................................................................. 27 Desktop management ......................................................................................................................................... 32 Initial computer configuration and deployment ............................................................................... 33 Installing a remote system ............................................................
Tools and software requirements ..................................................................................................... 46 Electrostatic discharge (ESD) information ........................................................................................ 46 Product recycling ................................................................................................................................................. 48 Component replacement guidelines .........................................
HP Z440 Workstation system cabling .......................................................... 73 HP Z640 Workstation system cabling .......................................................... 74 HP Z840 Workstation system cabling .......................................................... 75 4 Diagnostics and troubleshooting .................................................................................................................. 76 Calling support .....................................................
6 Configuring password security and resetting CMOS ........................................................................................ 99 Preparing to configure passwords ...................................................................................................................... 99 Resetting the password jumper ........................................................................................................................ 100 Clearing and resetting the CMOS ...........................
Index ...........................................................................................................................................................
1 Hardware overview This chapter presents an overview of workstation hardware components. ● HP Z440 Workstation components ● HP Z640 Workstation components ● HP Z840 Workstation components ● Environmental specifications ● Ensuring proper ventilation HP Z440 Workstation components For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com.
HP Z440 Workstation front panel components 2 1 External drive bays 5 USB 3.0 charging port 2 Optical drive 6 USB 3.
HP Z440 Workstation rear panel components 1 Power supply Built-In Self-Test (BIST) LED 8 Audio line-out jack (light green) 2 Rear power button and LED 9 Audio line-in jack (blue) 3 PS/2 keyboard connector (purple) 10 PCI/PCIe card slots 4 PS/2 mouse connector (green) 11 Power cord connector 5 USB 2.0 ports (2, black) 12 Universal chassis clamp opening 6 USB 3.
HP Z440 Workstation chassis components 4 1 Fan 10 System board 2 Hard drive carrier 11 Rear system fan and holder 3 Hard drive, 3.
HP Z440 Workstation system board components I/O PCI/PCIe Power Security 1 Front audio 13 PCIe2 x1 23 Battery 31 Chassis intrusion sensor 2 Front USB 3.0 14 PCIe3 x16 24 Processor and memory power 32 Chassis solenoid lock 3 Internal USB 2.0 15 PCIe2 x4 25 Front UI/power button/LED 4 Internal USB 3.
HP Z440 Workstation system board architecture ● Dark blue slots are attached to CPU0 and available with CPU0. ● Purple and gray slots are attached to PCH. ● White slots are attached to CPU1 and available when CPU1 is installed. NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot. For example, x16(8) means that the expansion slot is mechanically an x16 length connector, with 8 PCIe lanes supported.
● Error checking and correcting (ECC)-protected ● Four direct-attach memory channels enable low-latency access and fast data transfer for improved performance ● Up to 128 GB system memory (16 GB DIMMs) ● 2133 MHz 4, 8, 16 GB ECC Registered DIMMs NOTE: Only ECC DIMMs are supported. NOTE: Distribute DIMMs across all memory channels for optimal performance.
HP Z640 Workstation components For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com.
HP Z640 Workstation rear panel components 1 Power supply Built-In Self-Test (BIST) LED 7 AMT-enabled network jack (orange) 2 Rear power button and LED 8 Audio line-out jack (green) 3 PS/2 keyboard connector (purple) 9 Audio line-in jack (blue) 4 PS/2 mouse connector (light green) 10 PCI/PCIe card slots 5 USB 2.0 ports (2, black) 11 Power cord connector 6 USB 3.
HP Z640 Workstation chassis components 10 1 Hard drive carrier 10 Side access panel 2 Hard drive, 3.
HP Z640 Workstation system board components I/O PCI/PCIe Power 1 Front audio 12 PCIe2 x1 25 Battery 2 Front USB 3.0 13 PCIe3 x16 26 Processor and memory power 3 Internal USB 2.0 14 PCIe2 x4 27 Front UI, power button, LED 4 Internal USB 3.0 15 PCIe3 x8 28 Main power 5 Keyboard/mouse 16 PCIe3 x16 29 Rear power button/LED 6 Network 17 PCI 32/33 7 Rear audio 8 Rear USB 2.0 18 9 Rear USB 3.
HP Z640 Workstation system board architecture ● Dark blue slots are attached to CPU0 and available with CPU0. ● Purple and gray slots are attached to PCH. ● White slots are attached to CPU1 and available when CPU1 is installed. NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot. For example, x16 (8) means that the expansion slot is mechanically an x16 length connector, with 8 PCIe lanes supported.
HP Z640 Workstation system board riser architecture ● Dark blue slots are attached to CPU0 and available with CPU0. ● Purple and gray slots are attached to PCH. ● White slots are attached to CPU1 and available when CPU1 is installed.
● With second processor, up to 256 GB system memory (32 GB DIMMs) ● 2133 MHz 4, 8, 16 ECC Registered DIMMs ● 2133 MHz 32 GB ECC Load Reducing DIMM NOTE: Do not install memory modules into memory slots if corresponding processor is not installed. Only Registered and LR ECC DIMMs are supported. Do not mix any of the different types (RDIMM [Registered] and LR DIMM [Load Reduction]) of memory. The system will not boot and will produce a memory error.
HP Z840 Workstation components For information on supported accessories and components, see http://partsurfer.hp.com. ● HP Z840 Workstation front panel components ● HP Z840 Workstation rear panel components ● HP Z840 Workstation chassis components ● HP Z840 Workstation system board components ● HP Z840 Workstation system board architecture ● HP Z840 Workstation specifications HP Z840 Workstation front panel components 1 Optical drive 5 USB 3.0 charging port 2 External drive bays 6 USB 3.
HP Z840 Workstation rear panel components 16 1 Power supply Built-In Self-Test (BIST) LED 8 USB 2.0 ports (2, black) 2 Rear power button 9 USB 3.
HP Z840 Workstation chassis components 1 Processor heatsinks (primary and secondary) 11 Rear system fans 2 Hard drive carrier 12 Power supply 3 Hard drive 13 Chassis 4 Processor/memory fans 14 Front system fans (two fans with 1125 W power supply) 5 Side access panel 15 PCI card guide 6 Processor 16 Optical drive, slim 7 Second processor (optional) 17 Front bay filler 8 Memory module (DIMM) 18 Media card reader 9 PCI Retainer 19 Front bezel 10 System board 20 PCIe card
HP Z840 Workstation system board components I/O PCI/PCIe Power 1 Front audio 16 PCIe3 x4 – CPU0 31 Battery 2 Front USB 3.0 17 PCIe3 x16 – CPU0 32 PCU/memory power 3 Internal USB 2.0 18 PCIe3 x8 – CPU1 33 CPU0/memory power 4 Internal USB 3.
HP Z840 Workstation system board architecture ● Dark blue slots are attached to CPU0 and available with CPU0. ● Purple and gray slots are attached to PCH. ● White slots are attached to CPU1 and available when CPU1 is installed. ● Purple/white slots connect to PCH in UP config and connect to CPU1 in DP config. NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot.
HP Z840 Workstation specifications Intel Series C612 chipset: Processor technology Power supply Memory technology ● Support for the Intel Xeon Processor E5-2600 Series, including processors up to 150 W ● Integrated 4-channel memory controller ● Microarchitecture improvements ● Large L3 cache for superior performance ● Intel QuickPath Interconnect (QPI) connects processors and I/O controller with speeds up to 9.
Weight Chassis dimensions ● Two ports (6.0 GB/s) available for optional eSATA. eSATA capable with optional dual eSATA bulkhead kit. ● Eight external and one internal USB 3.0 port ● Two external and two internal USB 2.0 ports ● Standard configuration: 23.5 kg (51.8 lb) ● Minimum configuration: 19.8 kg (43.7 lb) ● Maximum configuration: 28.9 kg (63.7 lb) ● Height: 44.4 cm (17.5 in) ● Width: 20.3 cm (8.0 in) ● Depth: 52.5 cm (20.
Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: ● Operate the workstation on a sturdy, level surface. ● Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation. (Workstation models vary.) ● Ensure that the ambient air temperature falls within the environmental specifications listed in this document. NOTE: The ambient upper limit of 35°C (95°F) is only good up to 1524 m (5000 ft) elevation.
2 System management This section describes the tools and utilities that provide system management for the workstation. Topics Power management features on page 23 BIOS ROM on page 24 Computer Setup (F10) Utility on page 25 Desktop management on page 32 Power management features ERP compliance mode This computer provides ERP compliance mode capability. When this feature is enabled, the computer shuts down to the lowest possible power state. The computer must then be turned on with the power button.
Hyper-Threading Technology (HTT) This computer supports HTT, an Intel-proprietary technology that improves processor performance through parallelization of computations (doing multiple tasks at once). The operating system treats an HTT-enabled processor as two virtual processors and shares the workload between them when possible. This feature requires that the operating system support multiple processors and be specifically optimized for HTT. Use the Computer Setup (F10) Utility to enable HTT.
Computer Setup (F10) Utility Topics Computer Setup (F10) Utility functions on page 25 Accessing Computer Setup (F10) Utility on page 26 Computer Setup (F10) Utility menu on page 27 Computer Setup (F10) Utility functions This section presents the Computer Setup (F10) Utility functions. In most cases, OS-specific information is described for a Windows-based computer, however much of this information applies to all operating systems. Occasional notes about non-Windows operating systems are included.
● Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio, or embedded NIC. Hidden devices are inaccessible, which increases system security. ● Enable or disable removable media boot ability. ● Enable or disable removable media write ability (if supported by hardware). ● Replicate the workstation setup by saving system configuration information to removable storage or restoring it.
Computer Setup (F10) Utility menu The following table describes the functions available in the Computer Setup (F10) Utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown.
Heading Security Option Description Apply Custom Defaults and Exit Restores the default settings defined in Default Setup. Ignore Changes and Exit Exits workstation setup without applying or saving changes. Save Changes and Exit Saves changes to system configuration and exits the workstation setup. Set up BIOS Administrator Password Enables you to set and enable a setup password for the administrator. Set up BIOS Power-On Password Enables you to set and enable the power-on password.
Heading Option Description USB Device Control Set workstation USB ports to Enabled/Disabled: ● Front USB Ports ● Rear USB Ports ● Advanced — USB Port 1 — USB Port 2 — USB Port 3 — USB Port 4 — USB Port 5 — USB Port 6 Internal USB Ports — USB Port 1 — USB Port 2 — USB Port 3 Slot Settings Lets you enable or disable any PCIe slot.
Heading Option Description — Hard Drive — USB Hard Drive — Hard Drive Name — Network Controller (This option is available only if the workstation is connected to a network.) Use the arrow keys to move the cursor to a listed device, and then perform one of the following actions: ● Press Enter to select or deselect the device. ● Use the arrow keys to move a selected device up or down in the boot order. Press F10 to accept the new boot order.
Heading Option Management Operations Description — Runtime Power Management—(Enable or Disable) — Idle Power Savings—Extended (default) or Normal; extended mode reduces processor power consumption when the processor is idle. — Unique Blink States—(Enable or Disable) ● Thermal Options—Lets you set the rate of the system fan when the processor is in idle. ● Hardware Power Options — After Power Loss (On, Off, Previous State)—”On” means the system will power on again after power is restored.
Desktop management This section summarizes capabilities, features, and key components of computer management.
Initial computer configuration and deployment The computer includes a preinstalled system software image. After a brief software unbundling process, the computer is ready to use.
5. Turn off the computer you want to configure (the target computer), and connect the removable storage device that contains the configuration. 6. Turn on the target computer. 7. Press and hold the F10 key until you enter Computer Setup (F10) Utility. If necessary, press Enter to bypass the title screen. 8. Select Main, select Replicated Setup, and then select Restore current settings from USB Device. Follow the instructions on the screen. 9. Restart the computer when the configuration is complete.
HP System Software Manager HP System Software Manager (SSM) is a utility that is available on Windows computers. It enables you to update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects hardware and software versions and then updates the software from a central repository, known as a file store. Driver versions supported by SSM are noted with a special icon in the software, on the driver download website, and on the Support Software CD.
Recovering the computer from Boot Block Recovery mode To recover the computer after it enters Boot Block recovery mode: 1. Remove any media such as USB flash drives or discs in the optical drives. 2. Insert a BIOS image CD into the DVD drive. You can also use USB media such as an HP DriveKey. 3. Turn the computer off, and then turn it on. If no BIOS image CD or USB media is found, you are prompted to insert one and restart the computer.
Feature Purpose Removable Media Boot Control Prevents booting from removable media drives USB Interface Control Prevents transfer of data through the integrated USB interface Power-On Password Prevents use of the computer until the password is entered (applies to initial system startup and restarts) Setup Password Prevents reconfiguration of the computer (through Computer Setup (F10) Utility) until the password is entered SATA hard drive security HP computers include the HP DriveLock facility for
Access to Computer Setup (F10) Utility and DriveLock can be restricted through the setup password. By specifying a setup password and not giving it to users, system administrators can restrict users from enabling DriveLock. Using DriveLock When hard drives that support the ATA security command set are detected, DriveLock appears under the Security menu in the Computer Setup (F10) Utility menu. You are presented with options to set the master password and to enable DriveLock.
In a single-drive computer, when DriveLock is enabled, the computer might not be able to boot to the operating system, and might try to boot from the network or from another storage device (depending on the boot ordering options). Regardless of the outcome of the start attempts, the locked drive remains inaccessible without the DriveLock password. In a two-drive computer that has a boot drive and a data drive, you can apply the DriveLock feature to the data drive only.
1. Turn on or restart the computer. 2. As soon as the computer is turned on, repeatedly press the F10 key until you enter Computer Setup (F10) Utility. If you do not press F10 at the appropriate time, you must restart the computer, and then repeatedly press F10 to access the utility. 3. Select Security > Set up BIOS Power-On Password, and then follow the onscreen instructions. 4. Before exiting, select Main > Save Changes and Exit. Entering a power-on password To enter a power-on password: 1.
4. When the key icon appears, enter the current password, a slash (/) or alternative delimiter character, the new password, another slash (/) or alternative delimiter character, and the new password again as shown: current password/new password/new password For information about the alternative delimiter characters, see National keyboard delimiter characters on page 42. Type carefully. For security reasons, the characters you enter do not appear on the screen. 5. Press Enter.
National keyboard delimiter characters Each keyboard meets country-specific requirements. The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the computer. * Language Delimiter Language Delimiter Language Delimiter Arabic / Greek - Russian / Belgian = Hebrew .
Setting the protection level To set the Smart Cover Sensor protection level: 1. Turn on or restart the computer. 2. During startup, press and hold the F10 key until you enter Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the F10 key at the appropriate time, you must restart the computer, and then press and hold the F10 key again to access Computer Setup (F10) Utility. If you are using a PS/2 keyboard, you might see a keyboard error message.
Changing the power button configuration (Windows only) CAUTION: To reduce the risk of data loss, do not use the power button to turn off the computer unless the system is unresponsive. NOTE: If the computer is unresponsive, press and hold the power button for four seconds to completely turn off power to the computer. Windows 7 1. Select Start, and then select Control Panel > System and Security > Power Options. 2. In the left pane, click Choose what the power buttons do. 3. Select the desired options.
3 Component replacement information and guidelines This chapter provides warnings, cautions, information, and guidelines for removal and replacement procedures. It does not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml.
CAUTION: Static electricity can damage the electronic components of the computer. To prevent damage to the computer, observe the following Electrostatic Discharge (ESD) precautions while servicing the computer: — Discharge static electricity by briefly touching a grounded metal object before you begin. — Work on a static-free mat. — Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your body to the ground.
Personal grounding methods and equipment Static shielding materials Grounding the work area to prevent static damage Recommended ESD prevention materials and equipment ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. Use the following items to help prevent ESD damage: ● Wrist straps — These are flexible straps with a maximum of one megohm ± 10% resistance in the ground cords.
Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, see http://www.hp.com/go/recycle. Component replacement guidelines This section provides information and guidelines for removal and replacement procedures. It does not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website.
Cable management Proper routing of the internal cables is critical to the operation of the workstation. Follow good cable management practices when removing and installing components. ● Handle cables with care to avoid damage. ● Apply only the tension required to seat or unseat cables during insertion or removal from the connector. ● When possible, handle cables by the connector or pull-strap. ● Route cables in such a way that they cannot be caught or snagged by parts being removed or replaced.
Processor and processor heatsink CAUTION: Observe the following cautions when removing or replacing the heatsink. — When removing the heatsink, loosen all screws a little at a time to ensure the processor remains level. Do not fully loosen one screw, and then move on to the next.
Expansion slots This section identifies and describes computer expansion card slots, and presents card configuration information. Go to http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each graphics card includes, and graphics card power requirements.
HP Z440 Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. Slot Type Mechanical compatibility Electrical compatibility 1 PCIe2 x4 (1) x4 x1 2 PCIe3 x16 x16 x16 3 PCIe2 x8 (4) x8 x4 4 PCIe3 x8 x8 x8 5 PCIe3 x16 x16 x16 6 PCI 32/33 PCI PCI NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot.
HP Z440 Workstation installation sequence recommendations Load order Card description Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 1 First PCIe graphic card 2 Second PCIe graphic card or Tesla C2075 3 Third PCIe graphic card 4 Fourth PCIe graphic card Only 5 SAS card 2nd 1st 3rd 6 Z Turbo Drive 1st 3rd 1st 2nd 7 Z Turbo Drive 2nd 2nd 8 PCIe 1394b card 1st 2nd 9 PCIe audio card 1st 2nd 3rd 4th 10 PCIe NIC card (LAN) 1st 2nd 3rd 4th 11 e-SATA bulkhead kit 2nd 3rd
HP Z640 Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. NOTE: Slot 1 is not available in dual processor configurations.
Load order Card description Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 3 Second PCIe graphic card or High Performance GPU Compute card 4 PCIe 1394b card Only 5 Third PCIe graphics card Only 6 Fourth PCIe graphics card 7 SAS card 1st 2nd 3rd 8 Z Turbo Drive 1st 3rd 1st 2nd 9 Z Turbo Drive 2nd 2nd 10 PCIe audio card 4th 1st 2nd 3rd 11 PCIe Network (LAN) card 4th 1st 2nd 3rd 12 eSATA bulkhead kit 4th 1st 2nd 3rd 13 Serial port bulkhead 3rd 2nd 1st NOTE: Onl
HP Z840 Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations.
HP Z840 Workstation installation sequence recommendations Requires 2nd processor Slot 0(Mech only) Slot 1(PCI e3 x8) Slot 2(PCI e3 x16) Slot 3(PCIe 3 x8) Load order Card description Type 1 1st high performance GPU Compute card PCIe-x16 2 2nd high performance GPU Compute card (requires 2nd CPU and 1125w PSU) PCIe-x16 Only 3 1st PCIe graphics card PCIe-x16 1st 1 4 2nd PCIe graphics card PCIe-x16 5 3rd PCIe graphics (requires 2nd processor) PCIe-x16 2nd 6 4th PCIe graphics (requires
Requires 2nd processor Slot 0(Mech only) Load order Card description Type 10 Z Turbo Drive 2nd card (M.
Hard drives and optical drives Handling hard drives CAUTION: Take proper precautions when handling hard drives to prevent loss of work and damage to the computer or drive. ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are mounted in the computer. ● Always shut down the operating system, turn off the power, and unplug the power cord. Never remove a drive while the computer is on or in standby mode.
HP Z440 Workstations — Intel AHCI SATA controller guidelines See HP Z440 Workstation system board components on page 5 to determine the location of system board connectors. NOTE: Port 0 is the default port for the boot drive (the default port can be changed manually in the BIOS).
HP Z440 Workstations — LSI 9217-4i4e RAID controller guidelines See HP Z440 Workstation system board components on page 5 to determine the location of system board connectors. NOTE: Hard drives attached to RC J8 are designated by the 9217-4i4e BIOS to be boot devices. If the hard drive connected to RC J8 is a member of a RAID array, the RAID array is the boot device.
HP Z640 Workstations — Intel AHCI SATA controller guidelines See HP Z640 Workstation system board components on page 11 to determine the location of system board connectors. NOTE: BIOS).
HP Z640 Workstations — LSI 9217-4i4e RAID controller guidelines See HP Z640 Workstation system board components on page 11to determine the location of system board connectors. NOTE: Hard drives attached to RC J8 are designated by the 9217-4i4e BIOS to be boot devices. If the hard drive connected to RC J8 is a member of a RAID array, the RAID array is the boot device.
HP Z840 Workstation cabling guidelines See HP Z840 Workstation system board components on page 18 to determine the location of system board connectors. NOTE: Port 0 is the default port for the boot drive (the default port can be changed manually in the BIOS).
Memory Supported DIMM configurations NOTE: Mirroring and DIMM sparing are not supported. Platform HP Z440 HP Z640 HP Z840 Configuration ● Eight DIMM slots ● Registered ECC DIMMS only ● Maximum capacity: 128 GB ● Four DIMM slots (single processor) or eight DIMM slots (dual processor) ● Registered ECC DIMMS and ECC Load Reducing DIMMs ● Maximum capacity: — RDIMMs: 64 GB for single processor and 128 GB for dual processor — LRDIMMs: 128 GB for single processor and 256 GB for dual processor.
CAUTION: DIMMs and their sockets are keyed for proper installation. To prevent socket or DIMM damage, align these guides properly when installing DIMMs. HP Z440 Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM slot).
HP Z640 Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM slot).
HP Z840 Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM slot).
Power supply Power supply specifications All power supplies have these specifications: ● Wide-ranging, active Power Factor Correction (PFC) ● ENERGY STAR® qualified (configuration dependent) ● FEMP Standby Power compliant @115V (<1 W in S5 – Power Off) ● ErP Compliant @ 230 (<0.
HP Z640 power supply specifications 925w 90% Efficient, Custom PSU (Wide-Ranging, Active PFC) Operating voltage range Rated voltage range 100–127 V 118 V 200–240 V Rated line frequency 50–60 Hz 400 Hz Operating line frequency range 47–66 Hz 393–407 Hz 11.3A @ 100–127 VAC 11.3A @ 400 V Rated input current Heat dissipation (configuration and software dependent) 70 90–269 VAC 5.
HP Z840 power supply specifications Operating voltage range 850W 88% Efficient, Custom PSU (Wide-Ranging, Active PFC) 1125W/1275W*/1450W* 90% Efficient, Custom PSU (Wide-Ranging, Active PFC) 90–269 VAC 90–269 VAC 100–127 VAC Rated voltage range 118 VAC 200–240 VAC 100 VAC 118 VAC 115–127 VAC 200–240 VAC Rated line frequency 50–60 Hz 400 Hz 50–60 Hz 400 Hz Operating line frequency range 47–66 Hz 393–407 Hz 47–66 Hz 393–407 Hz 11.
Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configurations. To review available specifications, see http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch. For additional information about power-saving features, see the operating system installation instructions. This product is in compliance with U.S. Executive Order 13221.
System cabling HP Z440 Workstation system cabling See HP Z440 Workstation system board components on page 5 to determine the location of system board connectors.
HP Z640 Workstation system cabling See HP Z640 Workstation system board components on page 11 to determine the location of system board connectors.
HP Z840 Workstation system cabling See HP Z840 Workstation system board components on page 18 to determine the location of system board connectors.
4 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues. ● Calling support ● Locating ID labels ● Locating warranty information ● Diagnosis guidelines ● Troubleshooting checklist ● HP troubleshooting resources and tools ● Troubleshooting scenarios and solutions ● Diagnostic codes and errors Calling support At times you might encounter an issue that requires support.
Locating ID labels To assist in troubleshooting, product, serial, and authentication numbers are available on each computer. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers available when you contact support. ● The Certificate of Authentication (COA) is used for systems with native Windows 7 preinstalled. NOTE: Systems with Windows 8.1 downgraded to Windows 7 do not have a COA.
Diagnosis guidelines If you encounter a problem with the computer, monitor, or software, the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action. Diagnosis at startup ● Verify that the computer and monitor are plugged into a working electrical outlet. ● Remove all CDs, or USB drive keys from your system before turning it on.
● The computer is connected to a working electrical outlet and powered on, and the power light is illuminated. ● The monitor (for tower or desktop configurations) is connected to a working electrical outlet and powered on, and the power light is illuminated. ● The monitor brightness and contrast are properly adjusted. ● The keyboard is operating correctly (press and hold any key and listen for a beep). ● All cables are properly connected.
Active Chat enables you to electronically submit a support ticket to HP over the web. When you submit a support ticket, Active Chat collects information about the computer and pass it to an online support specialist. The collection of information might take up to 30 seconds depending on the computer configuration. When you submit a support ticket, you receive a confirmation message containing your case ID, the support hours for your location, and the estimated time of response.
During operation ● Look for blinking LEDs on the workstation. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic lights and audible (beep) codes section of this document for information on interpreting diagnostic lights and audible codes. ● Press and hold any key. If the system beeps, then your keyboard is operating correctly. ● Check all cables for loose or incorrect connections.
Troubleshooting scenarios and solutions This section presents troubleshooting scenarios and possible solutions for a Windows-based system. Solving minor problems Problem Cause Possible Solution Workstation appears frozen and does not shut down when the power button is pressed. Software control of the power switch is not functional. 1. Press and hold the power button for at least four seconds until the computer shuts down. 2. Disconnect the electrical plug from the outlet. 3. Restart the computer.
Problem Cause Possible Solution 2. Repeat this process until the faulty device is identified. Remove the graphics card last. Replace the faulty device. 3. If no faulty device is found, replace the system board. OR 1. Press and hold the power button for less than four seconds. If the hard drive LED does not illuminate: a. Verify that the computer is plugged into a working AC outlet. b. Verify that the power button harness is connected to the inline front panel I/O device assembly connector. 2.
Solving hard drive problems Problem Cause Solution Hard drive error Hard disk has bad sectors or has failed. Locate and block the usage of bad sectors. If necessary, reformat the hard disk. If the drive is detected by the BIOS, run DPS Self-test. Disk transaction problem Drive not found (identified) The directory structure is bad, or there is a problem with a file. 1. Right-click Start, select Explore, and select a drive. 2. Select File > Properties > Tools. 3.
Solving display problems These suggestions apply to monitors connected to desktop and tower configurations, and to external monitors connected to all-in-one configurations. Problem Cause Solution Blank screen (no video). The cable connections are not correct. Verify the cable connections from the monitor to the computer and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on). You might need to refer to the monitor manual for an explanation of LED signals.
Problem Blurry video or requested resolution cannot be set. The picture is broken up, rolls, jitters, or flashes. Cause Solution Cables are not properly connected. Verify that the graphics cable is connected to the graphics card and the monitor. If the graphics controller was upgraded, the correct video drivers might not be loaded. Install the video drivers included in the upgrade kit, or download and install the latest drivers for your graphics card from http://welcome.hp.com/country/us/en/support.
Solving audio problems Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. The external speakers are not turned on. Turn on the external speakers. External speakers plugged into the wrong audio jack. See your sound card documentation for proper speaker connection. Digital CD audio is not enabled. Enable digital CD audio: 1.
Solving printer problems Problem Printer does not print. Cause Solution Printer is not turned on and online. Turn the printer on and be sure it is online. The correct printer driver for the application is not installed. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\> [printer port] Replace printer port with the address of the printer used. If the printer works, reload the printer driver. Printer does not turn on.
Problem Cause Solution every second), followed by a twosecond pause. A fan might be blocked or not turning. 2. Open the access panel and press the workstation power button. OR 3. Verify that the system fan is running. The processor heatsink fan assembly is not properly attached to the processor. 4. Verify that the processor heatsink fan spins. Power LED flashes red (once every 2 seconds). Power failure (power supply is overloaded).
Diagnostic codes and errors This section presents information about diagnostic LED codes, LED color definitions, and POST error messages to help you troubleshoot problems. Diagnostic LED and audible (beep) codes This section describes the front panel LED error and operation codes as well as the audible codes that might occur before or during the POST. Activity Possible cause White Power LED* on. No beeps. Computer on. White Power LED* blinks every two seconds.* No beeps.
Activity Red Power LED blinks five times, once every second, followed by a two-second pause. Five beeps. Red Power LED blinks six times, once every second, followed by a two-second pause. Six beeps. Possible cause Pre-video memory error. Pre-video graphics error. Recommended action 2. Check if a device is causing the problem by removing all attached devices (such as hard, diskette, or optical drives, and expansion cards.) Power on the computer.
Activity Possible cause Recommended action Press and hold the power button for less than four seconds. If the hard drive LED turns white, then: 1. Remove the expansion cards one at a time and try holding the power button again for less than four seconds. 2. The problem might be on the system board. Contact HP for assistance. Press and hold the power button for less than four seconds. If the hard drive LED does not turn on white then: * 1. Check that unit is plugged into a working AC outlet. 2.
● Keyboard ● DIMMs ● Diskette drives ● All mass storage devices ● Processors ● Controllers ● Fans ● Temperature sensors ● Cables (front/rear panels, audio, and USB ports) The table shown next describes the POST error messages. Screen message Probable cause 102—System Board Failure 110—Out of memory space for option ROMs Potential system board problem; contact HP Support. Option ROM for a device could not run because of memory constraints.
Screen message Probable cause Recommended action 214—DIMM Configuration Warning DIMMs are not installed correctly (not paired correctly). See the service label on the computer access panel for the correct memory configurations, and reseat the DIMMs accordingly. 301—Keyboard Error Keyboard failure. 1. Reconnect the keyboard with the computer powered off. 2. Connect a keyboard directly to the computer (instead of through a switch box). 3. Be sure that none of the keys are pressed. 4.
Screen message Probable cause Recommended action 518—PCI fan not detected PCI fan missing, disconnected, or defective. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. Reseat the fan cable. 2.
Screen message 922—Front USB 2 Not Connected Front USB 2 mechanism is missing or is not connected. Recommended action 2. Reseat or replace the missing mechanism cable. 1. Replace or reconnect the missing Front USB 2 mechanism to the system board. 2. Reseat or replace the missing mechanism cable. 923—Fatal IRPP error. Potential system problem; contact HP Support. 924—Fatal IIO error Potential system problem; contact HP Support. 925—Fatal Misc.
5 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
3. Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key.
6 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS. ● Preparing to configure passwords on page 99 ● Resetting the password jumper on page 100 ● Clearing and resetting the CMOS on page 101 Preparing to configure passwords Computer Setup (F10) Utility enables you to create setup and power-on passwords. There are three possibilities for setting passwords: ● Define a setup password only.
Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the power-on and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the computer is plugged in, the power supply has voltage applied to the system board, even when the computer is turned off.
Clearing and resetting the CMOS This section describes the steps necessary to successfully clear and reset the CMOS. The CMOS of the computer stores password information and information about the computer configuration.
Using Computer Setup (F10) Utility to reset CMOS 1. Access Computer Setup (F10) Utility menu. 2. When Computer Setup message appears in the lower-right corner of the screen, press F10, and then press Enter to bypass the title screen, if necessary. If you do not press F10 while the message is displayed, the computer must be rebooted to access this utility. 3. From Computer Setup (F10) Utility menu, select Main > Replicated Setup > Restore current settings from USB device.
A Linux technical notes HP offers a variety of Linux solutions for HP workstation customers: ● HP offers an Ubuntu preload on some new Z Series Workstations. ● HP certifies and supports Ubuntu on HP workstations. ● HP certifies and supports Red Hat Enterprise Linux (RHEL) on HP workstations. ● HP certifies SUSE Linux Enterprise Desktop (SLED) on HP workstations. ● HP offers a SLED 11 preload on some older Z Series Workstations.
reason is that the graphics card (default) is selected for audio output instead of the DisplayPort. Check the audio settings (for example, Sound in gnome-control-center). In some systems, embedded Intel HD graphics may also present a similar HDMI audio device that can be used through the DisplayPort interface. No proprietary driver is needed for this device, just a sufficiently recent kernel. Network cards All HP workstations include one or two integrated network interface controllers.
To customize display characteristics and resolutions when the computer is using an NVIDIA driver, execute the following command: /usr/bin/nvidia-settings To create and manipulate the /etc/X11/xorg.conf file, execute: /usr/bin/nvidia-xconfig AMD Graphics Workstations Some workstation configurations include AMD graphics hardware. HP recommends use of AMD graphics drivers for best results on Linux systems.
B Configuring RAID devices This appendix explains how to configure RAID arrays on your workstation. ● RAID hard drive maximum and associated storage controller options ● Supported RAID configurations ● Configuring Intel SATA RAID ● Configuring RAID on an LSI 2308 or LSI 9217-4i4e controller ● Configuring RAID on an LSI 9270-8i MegaRAID controller ● Software RAID solution For additional information about RAID configuration, go to http://www.hp.com/support/RAID_FAQs.
Supported RAID configurations All workstation platforms have the following controllers: ● LSI 2308 controllers — HP Z840 Workstations ● LSI 9217-4i4e controllers — HP Z440 and Z640 Workstations (optional) ● LSI 9270-8i controllers — HP Z440, Z640, and Z840 Workstations (optional) The following RAID configurations are supported: Configuration Description Controllers RAID 0 ● Requires a minimum of two drives. ● Intel with RSTe Integrated striped disk array ● Provides improved I/O performance.
Configuring Intel SATA RAID This section describes how to use Intel® Rapid Storage Technology enterprise (Intel® RSTe) to set up and manage SATA RAID volumes. NOTE: These instructions apply to Windows-based systems. They also apply to Linux distributions that include the isci kernel driver support for the RSTe technology. This driver is included on recent releases of most upstream and enterprise distributions, and may be available for addition to some previous releases.
Configuring RAID with the Intel utility Follow these steps to create RAID volumes. NOTE: The option ROM displays once for each controller. To expand the mini option ROM screen to full screen, press the Space Bar as soon as the mini option ROM screen displays. As soon as the desired option ROM first displays, immediately press Ctrl+I to enter the option ROM configuration. 1. Press Ctrl+I as soon as the desired option ROM appears to enter the Intel Rapid Storage Technology enterprise utility (RSTe).
Configuring RAID on an LSI 2308 or LSI 9217-4i4e controller This section explains how to use the LSI Logic Configuration Utility to set up a SATA or SAS RAID array on the LSI 2308 or LSI 9217-4i4e controllers. NOTE: These instructions apply to both Windows-based systems and Linux-based systems. RAID 0 configuration Follow these steps to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required disk and disk controllers. 1.
RAID 1 configuration Follow these steps to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required drives and drive controllers. 1. During BIOS startup, press Ctrl+C when prompted to start the LSI Logic Configuration Utility. Use the arrow keys and the space bar to navigate and select options. 2. Select an appropriate adapter, then press Enter. 3. Select RAID Properties, and then press Enter. 4.
RAID 1E/10 configuration Follow these steps to configure an Integrated Mirroring Extended (IME) volume. The procedure assumes the system has the required disk and disk controllers. NOTE: If an odd number of drives is used, a RAID 1E array is created. If an even number of drives is used, a RAID 10 array is created. 1. During BIOS startup, press Ctrl+C when prompted to start the LSI Logic Configuration Utility. Use the arrow keys and the space bar to navigate and select options. 2.
Configuring RAID on an LSI 9270-8i MegaRAID controller This section explains how to use the LSI Logic Configuration Utility to set up SATA or SAS RAID arrays on the LSI 9270-8i MegaRAID controller. NOTE: These instructions apply to both Windows-based systems and Linux-based systems. RAID 0 Follow these steps to configure a RAID 0 volume with the BIOS-based configuration utility. The procedure assumes that the system has the required disk and disk controllers.
● Write Through:The configuration might result in slower performance. ● Always Write Back: The configuration results in optimal performance, but there is a risk of data loss in the event of power failure. ● Write Back with BBU: If you have installed a BBU, write back is enabled only when the battery has a sufficient charge. During a learning cycle, the caching policy reverts to write-through until the learning cycle is complete. 7. Select Yes to accept the warning, and then select Next. 8.
Configuring software RAID See the following sites for additional information about configuring software RAID on Red Hat Enterprise Linux (RHEL) or SUSE Linux Enterprise Desktop (SLED): ● Red Hat Enterprise Linux 6—See the Storage Administration Guide at http://docs.redhat.com/docs/enUS/Red_Hat_Enterprise_Linux/6/html/Storage_Administration_Guide/index.html ● SLED 11—See the Deployment Guide at http://www.suse.
C System board designators HP Z440 and Z640 Workstation system board designators Designator Name on board Component E1 ME/AMT Flash Override BIOS ME/AMT Flash Override Header E14 BB ROM Bootblock header E15 BBR Boot block recovery E49 PSWD Password clear jumper J9 RJ-45 RJ-45 J20 J20 SLOT6 PCI PCI slot J31 J31 SLOT1-PCIe2x x 1 PCI Express Gen 2x1 Slot, Open Ended (Not available when Riser is plugged in) J33 J33 SLOT4-PCIe3 x8 PCI Express Gen 3 x8 Slot, Open Ended J41 J41 SLOT2-
Designator Name on board Component SW3 Rear Power Switch Rear power button/LED SW50 CMOS Clear CMOS button XBT1 BAT Battery XMM1 CPU0-DIMM8 CPU0 Memory DIMM8 XMM2 CPU0-DIMM7 CPU0 Memory DIMM7 (not loaded on Z640) XMM3 CPU0-DIMM6 CPU0 Memory DIMM6 XMM4 CPU0-DIMM5 CPU0 Memory DIMM5 (not loaded on Z640) XMM5 CPU0-DIMM1 CPU0 Memory DIMM1 XMM6 CPU0-DIMM2 CPU0 Memory DIMM2 (not loaded on Z640) XMM7 CPU0-DIMM3 CPU0 Memory DIMM3 XMM8 CPU0-DIMM4 CPU0 Memory DIMM4 (not loaded on Z64
HP Z840 Workstations Designator Name on board Component E1/JP1 ME/AMT Flash Override BIOS ME/AMT Flash Override Header E3/JP3 [no label] Override Option for Slot 5 E14 BB ROM ROM Bootblock Header E15/JP15 BBR Boot Block Recovery E49/JP49 PSWD Password Clear Jumper E72 TBT1 Thunderbolt Header E73 [no label] Thunderbolt Header J9 RJ-45 RJ-45 J11 RJ-45 RJ-45 J31 J31 SLOT1-PCIe3 x4 PCI Express Gen 3 x4 Slot, Open Ended J41 J41 SLOT2-PCIe3 x16 PCI Express Gen 3 x16 Graphics Slo
Designator Name on board Component P70 CPU+MEM FANS Processor and Memory Fans P80 SAS0 SAS/SATA Port 0 P81 SAS1 SAS/SATA Port 1 P82 SAS2 SAS/SATA Port 2 P83 SAS3 SAS/SATA Port 3 P84 SAS4 SAS/SATA Port 4 P85 SAS5 SAS/SATA Port 5 P86 SAS6 SAS/SATA Port 6 P87 SAS7 SAS/SATA Port 7 P150 INT USB2 Internal USB 2.
Designator Name on board Component XMM15 CPU1-DIMM6 CPU1 Memory DIMM6 XMM16 CPU1-DIMM5 CPU1 Memory DIMM5 120 Appendix C System board designators
D Statement of Volatility Z440 Workstation HP confirms that Intel-based Z440 personal workstation contains DDR RAM volatile memory (memory amount depends on the customer configuration).
4. Save and exit BIOS. 5. Press F1 when prompted to accept the clearing of the TPM nonvolatile memory. 6. Download the latest BIOS for this system and operating system off of the HP website. 7. Follow the instructions on the website to flash the BIOS. This will clear all settings and passwords related to the BIOS. 8. Power down the system and remove the AC power cord.
Index C Cable management 49 CMOS 99 clearing and resetting 101 Computer Setup (F10) Utility 25 menu 27 Configuring RAID devices 106 maximum hard drives allowed 106 SAS RAID on LSI 2308 or LSI 9217-4i controllers 110 SAS RAID on LSI 9270-8i MegaRAID controller 113 SATA RAID 108 D Desktop management 32 Dual-state power button 43 FailSafe Boot Block ROM 35 Fault notification and recovery 43 HP SoftPaq Download Manager 34 HP System Software Manager 35 HPQFlash 35 Initial configuration 33 Remote ROM Flash 35 Rem
