User Manual

S-S-005596
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The product you have purchased comes accompanied by a limited warranty. Bestway
®
stands behind our quality guarantee and
assures, through a replacement warranty, your product will be free from manufacturer’s defects. The limited warranty is valid as
follows:
360 days for the heater pump from the original date of purchase
180 days for the pool liner from the original data of purchase
30 days for hoses, fitting and accessory included in the package from the original date of purchase
To enact a warranty claim, please contact your local Bestway
®
After Sales Center at 1-855-838-3888 before sending any
documents. They will provide full instructions of what is needed for your claim. Bestway
®
is not responsible for economic loss due
to water or chemical costs.
Bestway
®
will not replace any products deemed to have been neglected or used outside of the owner’s manual guidelines.
Bestway’s warranty covers manufacturing defects discovered while unpacking the product or during use as recommended within
the user manual. This warranty applies only to products which have not been modified by any 3
rd
parties. The product must be
stored and handled in accordance with the technical recommendations.
The warranty does not cover damages caused by misuse, abuse, neglect, including, but not limited to collision, fire, use of
incorrect voltage, excessive heat exposure, improper installation, improper wiring or testing or improper storage. Replacements
and repairs don’t extend the duration of the warranty. The Limited Warranty is valid for the period indicated above. The warranty
start date is the date of sale shown on the original receipt/purchase invoice.
Please choose your Spa
Spa Pump Item Code:
Date of purchase:
TO:
Bestway
®
Service Department
Customer Code Number:Date:
12
IMPORTANT: ONLY THE DAMAGED PART WILL BE REPLACED, NOT THE COMPLETE SET.
Bestway
®
reserves the right to request photographic evidence of defective parts, or to require sending the item for additional testing.
In order to better assist you, we request all information you provide to be complete.
FOR FAQ, MANUALS, VIDEOS OR SPARE PARTS, PLEASE VISIT OUR WEBSITE: www.bestwaycorp.com.
Heating System not workingSpa leakage Water Filtration System not working
Massage System not working
Missing Part - Please use the code for the missing part. This
can be found in the owner’s manual.
Control panel shows a failure which cannot be solved
Pump leakage Adapter leakage
Other (Please describe)
REQUIRED INFORMATION - PLEASE WRITE THE SHIPPING ADDRESS
All drawings for illustration purpose only. Not to scale.
Name: Address:
Zip Code:
Retailer:
State / Country:
City:
Mobile: Telephone:
Fax:
E-mail:
Spa Pool Batch Number:
Spa Pump Batch Number:
Problem description
Batch Number
BWSHE.....X
YYYY-MM-DD
BWSHEXXXXXX
YYYY-MM-DD
Close
Open
Batch Number
Item Code
MODEL NO. #XXXXX
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Batch Number
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BWSHEXXXXXX
-MM-DD
Website: www.bestwaycorp.com Toll-Free: 1-855-838-3888 Please provide your address details in full.
Note: Incomplete address details will result in delayed shipments.
Bestway
®
reserves the right to charge for redelivery of undelivered packages where the recipient is at fault.