Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS Preface xxv Purpose xxv Audience xxv Organization xxvi Related Documentation Conventions xxvi xxvii Obtaining Documentation and Submitting a Service Request Cisco Product Security Overview CHAPTER 1 Overview xxviii xxviii 1-1 Cisco Unified Communications Manager Supported Deployment Models Managed Services 1-1 1-2 1-3 Cisco Unified Serviceability 1-4 Trace Tools 1-4 Troubleshooting Trace 1-5 Trace Collection 1-5 Cisco Unified Reporting 1-5 Cisco Unified Real-Time Monitoring
Contents CAR and CDRM Alarm Interface 2-27 System-Wide Call Tracking End-to-End Call Trace 2-27 Cisco Unified Call Detail Records 2-27 End-to-End Call Trace 2-27 Remote Destination to Number Mapping and CDRs 2-28 New CDR Fields to Support Call Control Discovery 2-28 New CDR Fields to Support External Call Control 2-28 New CDR Support for iSAC Codec 2-29 New CDR Fields for Hunt List Support 2-30 Cisco Unified Reporting 2-30 MIB Updates CHAPTER 3 2-30 Managing and Monitoring the Health of Cisco Unified C
Contents Cisco Security Agent Support 3-33 Security Patching and Updating 3-33 Role-Based Access Control 3-33 Software Configuration Management 3-33 General Install/Upgrade Procedures 3-33 Detecting Installed Release and Packages 3-34 Available Reports 3-34 RTMT Reports 3-34 Serviceability Reports 3-34 Cisco Unified Reporting 3-35 General Health and Troubleshooting Tips 3-36 Using of Onboard Agents 3-36 Call Detail Records and Call Maintenance Records 3-36 Perfmon Counters 3-37 Integration with Uninterrupt
Contents CHAPTER 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Cisco Unified Real-Time Monitoring 5-1 5-1 Performance Monitoring in RTMT 5-2 PerfMon Alert Notifications 5-2 PerfMon Objects and Counters for Cisco Unified Communications Manager Cisco Analog Access 5-5 Cisco Annunciator Device 5-5 Cisco CallManager 5-5 Cisco CallManager External Call Control 5-13 Cisco CallManager SAF 5-14 Cisco CallManager System Performance 5-15 Cisco CTIManager 5-17 Cisco Dual-Mode Mo
Contents Cisco SIP Stack 5-37 Cisco SIP Station 5-45 Cisco SW Conf Bridge Device 5-46 Cisco TFTP Server 5-47 Cisco Transcode Device 5-50 Cisco Video Conference Bridge 5-51 Cisco Web Dialer 5-52 Cisco WSM Connector 5-52 PerfMon Objects and Counters for System 5-53 Cisco Tomcat Connector 5-53 Cisco Tomcat JVM 5-55 Cisco Tomcat Web Application 5-55 Database Change Notification Client 5-56 Database Change Notification Server 5-57 Database Change Notification Subscription 5-58 Database Local DSN 5-58 DB User Ho
Contents HOST Field 6-6 TIMESTAMP Field 6-8 HEADER Field 6-10 TAGS Field 6-14 MESSAGE Field 6-17 Internationalization 6-18 Versioning 6-18 Preconfigured System Alarm Notifications 6-19 AuthenticationFailed 6-19 CiscoDRFFailure 6-20 CoreDumpFileFound 6-20 CpuPegging 6-21 CriticalServiceDown 6-22 HardwareFailure 6-22 LogFileSearchStringFound 6-23 LogPartitionHighWaterMarkExceeded 6-23 LogPartitionLowWaterMarkExceeded 6-24 LowActivePartitionAvailableDiskSpace 6-25 LowAvailableVirtualMemory 6-25 LowInactivePar
Contents ExcessiveVoiceQualityReports 6-38 LowCallManagerHeartbeatRate 6-39 LowTFTPServerHeartbeatRate 6-39 MaliciousCallTrace 6-40 MediaListExhausted 6-40 MgcpDChannelOutOfService 6-41 NumberOfRegisteredDevicesExceeded 6-41 NumberOfRegisteredGatewaysDecreased 6-42 NumberOfRegisteredGatewaysIncreased 6-42 NumberOfRegisteredMediaDevicesDecreased 6-42 NumberOfRegisteredMediaDevicesIncreased 6-43 NumberOfRegisteredPhonesDropped 6-43 RouteListExhausted 6-44 SDLLinkOutOfService 6-44 Emergency-Level Alarms 6-45
Contents CMOverallInitTimeExceeded 6-56 ConfigThreadChangeNotifyServerInstanceFailed 6-56 ConfigThreadChangeNotifyServerSingleFailed 6-57 ConfigThreadChangeNotifyServerStartFailed 6-58 CreateThreadFailed 6-58 CMVersionMismatch 6-59 DBLException 6-60 InvalidCredentials 6-60 MemAllocFailed 6-61 NoDbConnectionAvailable 6-62 ParityConfigurationError 6-62 SerialPortOpeningError 6-63 StopBitConfigurationError 6-63 UnknownException 6-64 VMDNConfigurationError 6-64 CiscoLicenseOverDraft 6-65 CiscoLicenseApproachin
Contents TimerThreadSlowed 6-82 CiscoDirSyncProcessFailToStart CoreDumpFileFound 6-83 TestAlarmCritical 6-83 DUPLEX_MISMATCH 6-84 CertExpiryCritical 6-84 6-82 Error-Level Alarms 6-85 AwaitingResponseFromPDPTimeout 6-85 CCDIPReachableTimeOut 6-86 CCDPSTNFailOverDurationTimeOut 6-87 CNFFBuffWriteToFilefopenfailed 6-87 CNFFBuffWriteToFilefwritefailed 6-88 ConfigItAllBuildFilesFailed 6-89 ConfigItAllReadConfigurationFailed 6-89 ConfigThreadBuildFileFailed 6-90 ConfigThreadCNCMGrpBuildFileFailed 6-90 ConfigTh
Contents ReadingFileFailure 6-118 Make sure that the cable connecting the USB0 port and voice messaging system is firmly connected.
Contents IDSEngineFailure 6-148 IDSReplicationFailure 6-148 IPMAApplicationError 6-149 IPMAOverloaded 6-149 IPMAFilteringDown 6-150 BDIApplicationError 6-150 BDIOverloaded 6-151 WDApplicationError 6-151 WDOverloaded 6-151 CiscoDirSyncProcessFailedRetry 6-152 CiscoDirSyncProcessFailedNoRetry 6-152 CiscoDirSyncProcessConnectionFailed 6-153 CiscoDirSyncDBAccessFailure 6-153 DirSyncScheduledTaskFailed 6-153 DirSyncSchedulerFailedToGetDBSchedules 6-154 DirSyncSchedulerInvalidEventReceived 6-154 DirSyncInvalidSc
Contents DRFLogDirAccessFailure 6-169 DRFFailure 6-170 CiscoDhcpdFailure 6-171 CiscoLicenseManagerDown 6-171 CiscoLicenseRequestFailed 6-172 CiscoLicenseDataStoreError 6-172 CiscoLicenseInternalError 6-173 CiscoLicenseFileError 6-173 DirSyncSchedulerFailedToUpdateNextExecTime DuplicateLearnedPattern 6-174 ScheduledCollectionError 6-175 SparePartitionLowWaterMarkExceeded 6-175 RTMT-ERROR-ALERT 6-176 ConfigThreadUnknownExceptionCaught 6-176 ErrorParsingDirectiveFromPDP 6-177 FailureResponseFromPDP 6-177 Read
Contents ConferenceNoMoreResourcesAvailable 6-192 CtiDeviceOpenFailure 6-192 CtiLineOpenFailure 6-194 CtiIncompatibleProtocolVersion 6-195 CtiMaxConnectionReached 6-196 CtiProviderCloseHeartbeatTimeout 6-196 CtiQbeFailureResponse 6-197 DaTimeOut 6-198 DevicePartiallyRegistered 6-198 DeviceTransientConnection 6-202 DeviceUnregistered 6-207 DigitAnalysisTimeoutAwaitingResponse 6-212 DRFNoBackupTaken 6-212 EMCCFailedInRemoteCluster 6-213 ErrorParsingResponseFromPDP 6-214 FailedToFulfillDirectiveFromPDP 6-215
Contents kGetFileNameFailed 6-232 kIPVMSMgrEventCreationFailed 6-233 kIPVMSMgrThreadxFailed 6-233 kIpVmsMgrThreadWaitFailed 6-234 kMOHMgrCreateFailed 6-235 kMOHMgrExitEventCreationFailed 6-235 kMOHMgrThreadxFailed 6-236 kMTPDeviceRecordNotFound 6-237 kRequestedCFBStreamsFailed 6-237 kRequestedMOHStreamsFailed 6-238 kRequestedMTPStreamsFailed 6-238 LogCollectionJobLimitExceeded 6-239 LogPartitionLowWaterMarkExceeded 6-239 MaliciousCall 6-240 MaxDevicesPerNodeExceeded 6-240 MaxDevicesPerProviderExceeded 6-24
Contents IPMAManagerLogout 6-266 BDIStopped 6-266 DirSyncNoSchedulesFound 6-266 DirSyncScheduledTaskTimeoutOccurred 6-267 DRFComponentDeRegistered 6-267 DRFDeRegistrationFailure 6-268 DRFDeRegisteredServer 6-269 DRFSchedulerDisabled 6-269 TotalProcessesAndThreadsExceededThresholdStart 6-270 ServingFileWarning 6-271 TestAlarmWarning 6-271 authLdapInactive 6-272 authAdminLock 6-272 authHackLock 6-273 authInactiveLock 6-273 BeginThrottlingCallListBLFSubscriptions 6-274 ServiceStartupFailed 6-274 authFail 6-27
Contents SMDICmdError 6-293 SMDIMessageError 6-294 TestAlarmNotice 6-294 TotalProcessesAndThreadsExceededThresholdEnd authExpired 6-295 authMustChange 6-296 credReadFailure 6-296 6-295 Informational-Level Alarms 6-297 AdministrativeEvent 6-297 CiscoHardwareLicenseInvalid 6-298 CiscoLicenseFileInvalid 6-298 CMIServiceStatus 6-298 ConnectionToPDPInService 6-299 CriticalEvent 6-300 CtiDeviceClosed 6-300 CtiDeviceInService 6-301 CtiDeviceOpened 6-302 CtiLineOpened 6-303 CtiLineOutOfService 6-303 CtiProviderC
Contents kMOHRewindStreamControlNull 6-327 kMOHRewindStreamMediaPositionObjectNull 6-328 PublicationRunCompleted 6-329 RedirectCallRequestFailed 6-329 RollBackToPre8.0Disabled 6-330 RollBackToPre8.
Contents DeviceImageDownloadStart 6-352 DeviceImageDownloadSuccess 6-352 DeviceApplyConfigResult 6-353 IDSEngineInformation 6-354 IDSReplicationInformation 6-354 ServiceStarted 6-355 EMAppStarted 6-355 IPMAStarted 6-356 IPMAInformation 6-356 BDIStarted 6-357 WDStarted 6-357 WDInformation 6-357 CiscoDirSyncStarted 6-358 CiscoDirSyncProcessStarted 6-358 CiscoDirSyncProcessCompleted 6-359 CiscoDirSyncProcessStoppedManually 6-359 CiscoDirSyncProcessStoppedAuto 6-359 DirSyncScheduledTaskOver 6-360 DirSyncSchedu
Contents AdminPassword 6-370 AuditEventGenerated 6-371 PermissionDenied 6-371 ServiceStopped 6-371 CLM_IPSecCertUpdated 6-372 CLM_IPAddressChange 6-372 CLM_PeerState 6-373 CLM_ConnectivityTest 6-373 IDSEngineDebug 6-374 Debug-Level Alarms 6-374 TestAlarmDebug 6-375 Obsolete Alarms in Cisco Unified Communications Manager Release 8.
Contents Enhanced Phone Extension Table with Combination Index Gateway Table 7-46 Gateway Trunk Table 7-53 All Scalar Objects 7-55 Media Device Table 7-62 Gatekeeper Table 7-66 CTI Device Table 7-69 CTI Device Directory Number Table 7-73 Alarms 7-74 Cisco Unified CM Alarm Enable 7-74 Phone Failed Config Objects 7-75 Phone Status Update Config Objects 7-75 Gateway Alarm Enable 7-76 Malicious Call Alarm Enable 7-76 Notification and Alarms 7-77 H323 Device Table 7-84 Voice Mail Device Table 7-92 Voice Mail Di
Contents Definitions 7-151 CDP Interface Group 7-151 CDP Address Cache Group 7-154 CDP Global Group 7-161 Conformance Information 7-162 Compliance Statements 7-163 Units Of Conformance 7-163 Troubleshooting 7-165 Frequently Asked Questions 7-165 CISCO-SYSLOG-MIB 7-166 Revisions 7-167 Definitions 7-167 Object Identifiers 7-167 Textual Conventions 7-167 Basic Syslog Objects 7-168 Syslog Message History Table 7-169 Notifications 7-171 Conformance Information 7-172 Compliance Statements 7-172 Units of Conforma
Contents Installed Application Groups 8-3 sysApplInstallPkgTable 8-4 sysApplInstallElmtTable 8-6 sysApplRun Group 8-10 sysApplRunTable 8-10 sysApplPastRunTable 8-12 sysApplElmtRunTable 8-14 sysApplElmtPastRunTable 8-17 Additional Scalar Objects that Control Table Sizes 8-21 sysApplMap Group 8-23 Conformance Macros 8-25 Troubleshooting 8-26 Linux and Cisco Unified CM Releases 5.x, 6.x, 7.x 8-26 Windows and Cisco Unified CM Release 4.x 8-26 Using Servlets in Cisco Unified CM 7.
Contents Additional EGP Objects Transmission Group 8-67 SNMP Group 8-67 8-67 HOST-RESOURCES-MIB 8-73 Revisions 8-75 Definitions 8-76 Object Identifiers 8-76 Textual Conventions 8-76 Host Resources System Group 8-77 Host Resources Storage Group 8-79 Host Resources Device Group 8-81 File System Table 8-90 Host Resources Running Software Group 8-92 Host Resources Running Software Performance Group 8-95 Host Resources Installed Software Group 8-96 Conformance Information 8-98 Compliance Statements 8-98 Cisco
Contents CHAPTER 9 Vendor-Specific Management Information Base Vendor-Specific Management Information Base 9-1 9-1 Supported Servers in Cisco Unified CM Releases 9-1 Cisco Unified CM Release 8.0(1) 9-2 Inapplicable MIBs in Cisco Unified CM Release 8.0(1) Cisco Unified CM Release 7.1(2) 9-4 Inapplicable MIBs in Cisco Unified CM Release 7.1(2) Cisco Unified CM 7.1(1) Release 9-5 Inapplicable MIBs 9-6 Cisco Unified CM Release 7.0(1) 9-7 Unsupported Servers by MIB 9-7 Cisco Unified CM Release 6.
Preface This chapter describes the purpose, audience, organization, and conventions of this document.
Preface Organization The following table provides an outline of the chapters in this document. Chapter Description Chapter 1, “Overview” Describes concepts with which you need to be familiar to implement SNMP, MIBs, and serviceability features. Chapter 2, “New and Changed Information” Describes the new and changed information in Cisco Unified Communications Manager releases.
Preface – Cisco Unified Serviceability Administration Guide – Cisco Unified Communications Manager Call Detail Records Administration Guide – Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide – Cisco Unified Real-Time Monitoring Tool Administration Guide – Cisco Unified Reporting Administration Guide – Command Line Interface Reference Guide for Cisco Unified Communications Solutions – Disaster Recovery System Administration Guide for Cisco Unified Communications Manager
Preface Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph. Tips use the following conventions: Tip Means the following are useful tips.
CH A P T E R 1 Overview This chapter gives a conceptual overview of Cisco Unified Communications Manager (Cisco Unified CM) and Cisco Unified CM Business Edition, possible deployment models, Simple Network Management Protocol (SNMP) including traps, Management Information Bases (MIBs), syslogs, and alerts/alarms.
Chapter 1 Overview Supported Deployment Models • Directory services • Operations, administration, maintenance, and provisioning (OAM&P) • Programming interface to external voice-processing applications such as Cisco IP Communicator, Cisco Unified IP Interactive Voice Response (IP IVR), and Cisco Unified Communications Manager Attendant Console Supported Deployment Models Three types of Cisco Unified CM supported deployments exist—Single site, multisite WAN with centralized call processing, and mult
Chapter 1 Overview Managed Services Managed Services Two general types of managed services exist: • Basic services that provide connectivity to the network—Routing, Domain Name System (DNS), and quality of service (QoS). • High-valued services that the Service Provider offers to its customers—Videoconferencing, mobile IP, VPNs, VoIP, and Wireless. The high-valued services use the basic services as a backbone.
Chapter 1 Overview Cisco Unified Serviceability Cisco Unified Serviceability Cisco Unified Serviceability, a web-based troubleshooting tool, enables the following functions: • Saves alarms and events for troubleshooting and provides alarm definitions. • Saves trace information to various log files for troubleshooting. • Monitors real-time behavior of components by using the Cisco Unified Real-Time Monitoring Tool (RTMT).
Chapter 1 Overview Cisco Unified Reporting Troubleshooting Trace The Troubleshooting Trace Settings window allows you to choose the services in Cisco Unified Serviceability for which you want to set predetermined troubleshooting trace settings. In this window, you can choose a single service or multiple services and change the trace settings for those services to the predetermined trace settings.
Chapter 1 Overview Cisco Unified Real-Time Monitoring Tool Administrator users in the Standard Cisco Unified CM Super Users group can access all administrative applications in the Cisco Unified Communications Manager Administration navigation menu, including Cisco Unified Reporting, with a single sign onto one of the applications.
Chapter 1 Overview Call Detail Records and Call Management Records Call Detail Records and Call Management Records Call Detail Records (CDRs) and Call Management Records (CMRs) get used for post-processing activities such as generating billing records and network analysis. When you install your system, the system enables CDRs by default. CMRs remain disabled by default. You can enable or disable CDRs or CMRs at any time that the system is in operation.
Chapter 1 Overview Management Information Base CAR provides e-mail alerts for various events, including the following events: • Charge Limit Notification indicates when the daily charge limit for a user exceeds the specified maximum. • QoS Notification indicates when the percentage of good calls drops below a specified range or the percentage of poor calls exceeds a specified limit.
CH A P T E R 2 New and Changed Information This chapter describes new and changed information in Cisco Unified Communications Manager (Cisco Unified CM) for Release 8.0(1). It contains the following sections: • Cisco Unified Communications Manager, Release 8.0(1), page 2-1 • MIB Updates, page 2-30 For more information, refer to the latest release notes at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html. Cisco Unified Communications Manager, Release 8.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Alarm Additions and Changes • Audit Log Catalog—The following new Audit Log alarms are added: Alarm Name Description AdministrativeEvent Failed to write into the primary file path. Audit Event is generated by this application. Severity level is Informational. CriticalEvent Failed to write into the primary file path. Audit Event is generated by this application. Severity level is Informational.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Alarm Name Description NodeNotTrusted Untrusted Node was contacted. Severity level is Error. UserInputFailure EMCC login failure due to invalid user input due to invalid user credentials or the credentials have expired. Severity level is Warning(4).
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Alarm Name Description EndPointResetInitiated This alarm occurs when a device is reset via the Reset button in Cisco Unified CM Administration. EndPointRestartInitiated Device restart initiated or Apply Config initiated on the specified device. EndPointTransientConnection End point transient connection attempt.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Alarm Name Description CCDPSTNFailOverDurationTime Out CCD has reached the maximum number of learned patterns allowed. New Alarms in External Call Control ConnectionFailureToPDP A connection request from Unified CM to the policy decision point (PDP) failed.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Alarm Names Alarm Changes CodeYellowExit Severity changed from Error to Notice. ConferenceNoMoreResourcesAvailable Changed severity level from Error to Warning. ConnectionFailure Severity level is Error (3). DBLException Severity changed from Error to Alert. DChannelISV Severity changed from Informational to Notice DChannelOOS Severity changed from Error to Critical.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Alarm Names Alarm Changes DeviceUnregistered • Severity changed from Error to Warning. • Following information is updated: – Enum Definitions for DeviceType – Enum Definition – Enum Definitions for IPAddrAttributes – Enum Definitions for IPV6AddrAttributes EndThrottlingCallListBLFSubscriptions H323Started Severity changed from Warning to Informational. • Severity changed from Informational to Notice.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Alarm Names MtpNoMoreResourcesAvailable Alarm Changes • Severity changed from Error to Warning. • Media Resource List Name parameter added. MultipleSIPTrunksToSamePeerAndLocalPort Severity level is Error. NoFeatureLicense NotEnoughChans Severity changed from Error to Emergency. • Severity changed from Error to Warning. • Device Name(String) is the only parameter.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) • CDRRep Alarm Catalog—The following existing CDRRep alarms are updated: Alarm Name Alarm Changes CDRAgentSendFileFailed Changed Data Collector Routing List element to Alert Manager. CDRAgentSendFileFailureContinues Severity level is Error (3). CDRFileDeliveryFailed Changed Data Collector Routing List element to Alert Manager. CDRFileDeliveryFailureContinues Severity level is Error (3).
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Alarm Name Description ThreadKillingError An error occurred when CMI tried to stop the CMI service. UnknownException Unknown error while connecting to database. VMDNConfigurationError The Voice Mail DN for CMI is invalid. WritingFileFailure CMI failed to write SMDI messages to the serial port.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Alarm Name Description InvalidQBEMessage QBE PDU from application is invalid. MaxDevicesPerNodeExceeded An application has opened more devices than the limit set in the CTIManager service parameter, Maximum Devices Per Node. MaxDevicesPerProviderExceeded An application has opened more devices than the limit set in the CTIManager service parameter, Maximum Devices Per Provider.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Alarm Name Alarm Changes credFullUpdateFailure Severity level is Informational (6). credFullUpdateSuccess Severity level is Informational (6). credReadFailure Changed severity level to Notice from Informational. Updated parameter list and added Routing List element. credReadSuccess Severity level is Informational (6). credUpdateFailure Severity level is Informational (6).
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Alarm Name Alarm Changes kCFBDeviceStartingDefaults • Severity changed from Informational to Warning. • New parameters added: – Parameter Name(String) – Value Used(String) kCFBICMPErrorNotification Following parameters are removed: Call ID [ULong] Party ID [ULong] IP Port [ULong] kChangeNotifyServiceCreationFailed • Severity changed from Error to Warning.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Alarm Name Alarm Changes kDeviceMgrStartTransmissionOutOfStreams Severity changed from Error to Warning. kDeviceMgrThreadWaitFailed • Severity changed from Error to Informational. • Following parameters added: – OS Error Code [Int] – OS Error Description [String] kDeviceMgrThreadxFailed • Severity changed from Error to Warning.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Alarm Name Alarm Changes kIPVMSStarting ProcessID [ULong] parameter is removed. kIPVMSStopping ProcessID [ULong] parameter is removed. kIpVmsMgrNoLocalHostName Severity level is Error (3). kIpVmsMgrNoLocalNetworkIPAddr Severity level is Error (3). kIpVmsMgrThreadWaitFailed Severity changed from Error to Warning. kMOHBadMulticastIP Severity changed to Warning from Error.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Alarm Name Alarm Changes kReadCfgMOHEnabledCodecsNotFound Severity level is Informational (6). kReadCfgUserLocaleEnterpriseSvcParm Severity level is Error (3). kRequestedANNStreamsFailed Following parameters are removed: Requested streams [ULong] Allocated streams [ULong] kRequestedCFBStreamsFailed Severity changed from Error to Warning. kRequestedMOHStreamsFailed Severity changed from Error to Warning.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) –RTMT_ALERT—A Real-Time Monitoring Tool (RTMT) process in the AMC service uses the alarm mechanism to facilitate delivery of RTMT alerts in the RTMT AlertCentral or through email. • SystemAccess Alarm catalog—The following existing System Access Alarms are updated: –TotalProcessesAndThreadsExceededThresholdEnd—Severity changed from Informational to Notice.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Table 2-1 Cisco CallManager External Call Control Counters Counter Description PDPServersOutOfService This counter defines the total number of times that PDP servers have transitioned from in-service to out-of-service. This is a cumulative count of out-of-service PDP servers since the last restart of the Cisco CallManager service.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Table 2-3 Cisco Extension Mobility Application (continued) Counters Counter Description Total Number of Remote Users This represents the total number of users from other cluster who use a local device of this cluster and have logged into a remote cluster. EMCC Check User Requests Handled This represents the total number of EMCC check user requests that came from remote clusters.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Table 2-5 Cisco IME Server Counters Counter Description FailedB2BLinkSetups Total number of call attempts for which a IME route was available, but which were set up through the PSTN due to a failure to connect to the target over the IP network. B2BLinkCallsAttempted Number of calls initiated by UCM through IME. This includes calls that are accepted, as well as busy, no-answer and failed calls.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Note • CARIDSEngineInformation—No error has occurred but some routine event completed in CAR IDS database engine. Severity level is Informational(6). • CARIDSEngineCritical—This alarm does not compromise data or prevent the use of the system but does required attention. Severity level is Critical(2). • CARIDSEngineFailure—Combined alarm for emergency and error situations.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Hunt Pilot Detailed Report Only CAR administrators generate the Hunt Pilot Detailed Call Report. This report displays call details for a hunt pilot number or a hunt member DN. CAR and CDRM Alarm Interface CAR and CDRM allow the alarm interface to raise alerts. The alarm interface can generate Syslog events, SNMP traps, and e-mail notifications by using RIS/Collector/Alert Manager.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Remote Destination to Number Mapping and CDRs For an outgoing call to mobile users, the called party information in the CDR gets recorded based on the “Log Mobile Number in CDR” service parameter. The default equals False. If the service parameter is False, the enterprise number of the mobile user gets recorded in the CDR as the called party number.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Table 2-8 includes the reasons that can display for the currentRoutingReason, origRoutingReason, or lastRedirectingRoutingReason fields. Table 2-8 Routing Reason Values for External Call Control Value that Displays in the Field Reason Description 0 PDPDecision_NONE This value indicates that the route server did not return a routing directive to the Cisco Unified Communications Manager.
Chapter 2 New and Changed Information MIB Updates New CDR Fields for Hunt List Support Table 2-9 describes the new CDRs for the hunt list support (see Cisco Unified CDR Guide for more information). Table 2-9 CDR Fields for Hunt Lists Field Name Range of Values Description huntPilotDN Text String This field indicates the hunt pilot DN through which the call is routed. Default - Empty string. huntPilotPartition Text String This field indicates the partition for the hunt pilot DN.
Chapter 2 New and Changed Information MIB Updates Table 2-10 Updated MIBs (continued) Action Description Deprecated ccmMediaDeviceStatusReason; Added ccmMediaDeviceUnregReason and ccmMediaDeviceRegFailReason in ccmMediaDeviceTable. Deprecated ccmCTIDeviceStatusReason; Added ccmCTIDeviceUnregReason and ccmCTIDeviceRegFailReason in ccmCTIDeviceTable Deprecated ccmH323DevStatusReason; Added ccmH323DevUnregReason and ccmH323DevRegFailReason in ccmH323DeviceTable.
Chapter 2 New and Changed Information MIB Updates Cisco Unified Communications Manager Managed Services Guide, Release 8.
CH A P T E R 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems This chapter describes how to manage and monitor the health of Cisco Unified Communications Manager (Cisco Unified CM) systems.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor • Command Line Interface (CLI)—Used for a subset of functions available by using the web browser interfaces and primarily used to re-establish these interfaces if inoperable. The CLI is accessible by using SSH or a serial console port on the appliance. The complete set of CLI commands is described in the Cisco Unified Communications Operating System Administration Guide.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 • Whether a process is auto-restarted or the maximum number of restarts could change for any newer Cisco Unified CM releases without notice. • Process names represent value shown in HOST-RESOURCES-MIB::hrSWRUNName. • Any processes not included in this list are transient or not critical for system operation.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor Stop | Start| Restart Instruction Process Name Auto Restart Cisco DHCP Monitor Service Serviceability/Tools > Control Center - Feature Services ***** DHCP Monitor 3 Cisco DHCP Monitor Service monitors IP address changes for IP phones in the database tables. When a change is detected, it modifies the /etc./dhcpd.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor Stop | Start| Restart Instruction Process Name Auto Restart Cisco Messaging Interface Serviceability/Tools > Control Center - Feature Services ***** cmi 3 The Cisco Messaging Interface allows you to connect a simplified message desk interface (SMDI)-compliant external voice-messaging system with the Cisco Unified CallManager.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor Stop | Start| Restart Instruction Process Name Cisco CAR Scheduler Serviceability/Tools > Control Center Network Services carschlr Cisco AMC Service Serviceability/Tools > Control Center Network Services amc 3 Used for the real-time monitoring tool (RTMT), this service, Alert Manager and Collector service, existed as a component of th
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor Stop | Start| Restart Instruction Process Name Auto Restart Native Agent Adapter Serviceability/Tools > Control Center Network Services * naaagt 3 This service allows you to forward SNMP requests to another SNMP agent that runs on the system.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor Stop | Start| Restart Instruction Process Name Auto Restart Cisco CDP Serviceability/Tools > Control Center Network Services cdpd 6 Cisco CDP advertises Cisco Unified CallManager to other applications, so the application, for example, SNMP or CiscoWorks2000, can perform network management tasks for Cisco Unified CallManager.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor Stop | Start| Restart Instruction Process Name Auto Restart Cisco CDR Agent Serviceability/Tools > Control Center Network Services cdragent 3 The Cisco CDR Agent service transfers CDR and CMR files that are generated by Cisco Unified CallManager from the local host to the CDR repository node, where the CDR Repository Manager service runs
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor Stop | Start| Restart Instruction Process Name Auto Restart Description Cmanicd HP process covered by SNMP Service — — — Cmapeerd HP process covered by SNMP Service — — — Cmaperfd HP process covered by SNMP Service — — — Cmasm2d HP process covered by SNMP Service — — — Cmastdeqd HP process covered by SNMP Service — —
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Available Supported MIBs Table 3-1 Critical Services to Monitor Service Stop | Start| Restart Instruction Process Name Auto Restart IP Sec Manager — ipsec _mgr — Description Auto-restarts according to ‘init’ rules (10 if instantaneous failure, otherwise higher).
Chapter 3 RTMT Monitoring of Cisco Unified CM System Health Managing and Monitoring the Health of Cisco Unified Communications Manager Systems RTMT Monitoring of Cisco Unified CM System Health The following topics are described in this section: • RTMT Summary View, page 3-12 • CPU Usage, page 3-13 • % IOwait Monitoring, page 3-15 • Virtual Memory, page 3-15 • Disk Usage, page 3-17 • Database Replication and Cisco Unified Communication Manager Nodes, page 3-20 • ccm Process and CPU Usage, page
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems RTMT Monitoring of Cisco Unified CM System Health The RTMT backend, AMC service, which is up and running as soon as the Cisco Unified CM server is up and running, collects and processes all the information needed, and notifies you according to how you configured the notification.
Chapter 3 RTMT Monitoring of Cisco Unified CM System Health Managing and Monitoring the Health of Cisco Unified Communications Manager Systems If you see high CPU usage, identify which process is causing it. If %system and/or %user is high enough to generate CPUPegging alert, check the alert message to see the processes that are using the most CPU. You can go to the RTMT Process page, sort by %CPU to identify high CPU processes. Figure 3-2 shows the CPU usage.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems RTMT Monitoring of Cisco Unified CM System Health % IOwait Monitoring High %IOwait indicates high disk input/output (I/O) activities. Consider the following high IOwait conditions: • Heavy memory swapping—Check %CPU Time for Swap Partition to see if there is high level of memory swapping activity. One potential cause of high memory swapping is memory leak. • DB activity—Database accesses Active Partition.
Chapter 3 RTMT Monitoring of Cisco Unified CM System Health Note Managing and Monitoring the Health of Cisco Unified Communications Manager Systems • Buffers—amount of memory used for buffering purpose • Cached—amount of cached memory • Used—calculated as Total – Free – Buffers – Cached + Shared • Total Swap—total amount of swap space • Used Swap—the amount of swap space in use on the system.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems RTMT Monitoring of Cisco Unified CM System Health Figure 3-5 VmSize listed by RTMT Process Possible memory leak causes can be from the VmSize continuously increasing. When a process leaks memory, the system administrator should report it to Cisco and include trace files. Ris Data Collector PerfMonLog collects the data and it contains historical information on memory usage.
Chapter 3 RTMT Monitoring of Cisco Unified CM System Health Figure 3-6 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Disk Usage by Partition Disk Name Mapping Perfmon instance names as shown in RTMT and SOAP are: • Active • Inactive • Common • Boot • Swap • SharedMemory Names shown in Host Resource MIB hrStorage description are: • /partB • /common • /grub • Virtual Memory • /dev/shm The partition alerts are as follows: • LogPartitionLowWaterMar
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems RTMT Monitoring of Cisco Unified CM System Health • LowActivePartitionAvailableDiskSpace—Occurs when the percentage of available disk space of the Active Partition is lower than the configured value. Please use the default threshold that Cisco recommends. At default threshold, this alert should never be generated.
Chapter 3 RTMT Monitoring of Cisco Unified CM System Health Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Database Replication and Cisco Unified Communication Manager Nodes You can use RTMT Database Summary to monitor your database activities as shown in Figure 3-7. For example, click CallManager > Service > Database Summary. Figure 3-7 Database Summary in RTMT ccm Process and CPU Usage The Cisco Unified CM process is labeled “ccm.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems RTMT Monitoring of Cisco Unified CM System Health The MCS-7845 server has more processors and a lower threshold for CPU usage because the ccm process is a multithreaded application. But the main router thread does the bulk of call processing. A single thread can run only on one processor at any given time even when there are multiple processors available.
Chapter 3 RTMT Monitoring of Cisco Unified CM System Health Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Other perfmon counters should be monitored are: • Cisco CallManager\CallsActive, CallsAttempted, EncryptedCallsActive, AuthenticatedCallsActive, VideoCallsActive • Cisco CallManager\RegisteredHardwarePhones, RegisteredMGCPGateway • Cisco CallManager\T1ChannelsActive, FXOPortsActive, MTPResourceActive, MOHMulticastResourceActive • Cisco Locations\BandwidthAva
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems RTMT Monitoring of Cisco Unified CM System Health RIS Data Collector PerfMonLog In Cisco Unified CM Release 5.x, the RIS Data Collector PerfMonLog file is not enabled by default. It is recommended that RIS Data Collector PerfMonLog is enabled to assist in troubleshooting. It tracks CPU, memory, disk, and the network. If you enable RIS Data Collector PerfMonLog, then you can disable AMC PerfMonLog.
Chapter 3 RTMT Monitoring of Cisco Unified CM System Health Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Service Status The RTMT Critical Service window provides current status of all critical services as shown in Figure 3-10. Figure 3-10 Critical Service Window in RTMT CriticalServiceDown alert is generated when any of service is down. By default, RTMT back-end service checks for the status every 30 seconds.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems RTMT Monitoring of Cisco Unified CM System Health Syslog Messages Syslog messages can be viewed using RTMT syslog viewer as shown in Figure 3-11. Figure 3-11 Syslog Viewer To send syslog traps to a remote server for the CISCO-SYSLOG-MIB follow these steps: Step 1 Setup Trap (Notification) destination in Cisco Unified Serviceability SNMP window. Step 2 Enable trap generation in CISCO-SYSLOG-MIB.
Chapter 3 Recovery, Hardware Migration, and Backup/Restore Managing and Monitoring the Health of Cisco Unified Communications Manager Systems For information on alarm configuration, refer to the Alarm Configuration section of the Cisco Unified Serviceability Administration Guide at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/5_1_3/ccmsrva/saalarm.html RTMT Alerts as Syslog Messages and Traps RTMT alerts can be sent to a remote syslog server.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Platform Monitoring For more details, including what is configured to be included in the backup or what files are created, refer to the following documents depending on release: • Disaster Recovery Administration Guide • Cisco IP Telephony Disaster Recovery Administration Guide • Cisco IP Telephony Backup and Restore System (BARS) Administration Guide It is recommended to take a fresh backup every time an in
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Platform Monitoring MIBs and MCS Types There are no specific OIDs available to directly give the MCS type. In the case of Linux appliances, the value of sysObjectID can be mapped to the server types. For instance sysobjectID returns 1.3.6.1.4.1.9.1.583 for a HP-7825 server.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Platform Monitoring 18:41:52 rpmq 4541 Done 14172704 0 18:42:09 rpmq 4688 Done 14172704 0 Cisco Unified Communications Manager Managed Services Guide, Release 8.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Platform Monitoring Use admin:utils fior top CLI fior output sorted by top disk users.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Platform Monitoring admin:utils diagnose fix CLI Execute all diagnostic tests, and if possible, attempt to repair the system.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Platform Monitoring • admin:utils dbreplication reset all/nodename • admin:utils dbreplication stop • admin:utils dbreplication dropadmindb • admin:utils dbreplication setrepltimeout • show tech dbstateinfo • show tech dbinuse • show tech notify • run sql Hardware Migration Customers may wish to migrate their Cisco Unified CM to more powerful hardware, either to prepare for upgrading to a
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Software Configuration Management Cisco Security Agent Support The Appliance supports the “headless” or unmanaged Cisco Security Agent. A future release will add support for the event monitoring features of Cisco Security Agent Management Center, but not for policy edits and distribution.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Available Reports Detecting Installed Release and Packages You have several methods to display the installed release and packages that are: • show version [active | inactive] and show packages active commands • Cisco Unified Operations Manager • Unified OS Administration • Cisco Unified Communications Manager • SNMP A third-party NMS can query the Cisco Unified CM release by using the following SNMP OID
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Available Reports • Service Statistics Report • Call Activities Report • Alert Summary Report • Performance Protection Report For detailed information about each report, go to http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/5_0_2/ccmsrvs/sssrvrep.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems General Health and Troubleshooting Tips General Health and Troubleshooting Tips This section contains the following subsections: • Using of Onboard Agents, page 3-36 • Call Detail Records and Call Maintenance Records, page 3-36 • Perfmon Counters, page 3-37 • Integration with Uninterruptible Power Supplies (UPS), page 3-37 • Native Hardware Out of Band Management (OOB), page 3-37 • Phone Registration S
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems General Health and Troubleshooting Tips When CDR is activated, a CPU utilization increase of 2% is typical, 4% if both CDR and CMR are activated. Perfmon Counters Table 3-5 lists some equivalent perfmon counters between Cisco Unified CM Release 4.x and Release 5.x and later. Table 3-5 Equivalent Perfmon Counters Cisco Unified CM Release 4.x Perfmon Counters Cisco Unified CM Release 5.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems General Health and Troubleshooting Tips Support of these interfaces on the server includes the following capabilities (specific feature names vary by hardware vendor): • Remote console (to access boot screens and the Cisco CLI) • Remote power management Phone Registration Status Phone registration status needs to be monitored for sudden changes.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems General Health and Troubleshooting Tips Recommended Action Depending on what type of interruption you experience, you will need to gather different data that will help determine the root cause of the interruption. Use the following procedure if a lack of resources interruption occurs. Procedure Step 1 Collect Cisco CallManager traces 15 minutes before and after the interruption.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems General Health and Troubleshooting Tips Step 2 To verify database replication using the CLI, access the CLI and issue the following command to check replication on each node. You will need to run this CLI command on each node to check its replication status. Also, after a subscriber is installed, depending on the number of subscribers, it may take a considerable amount of time to achieve a status of 2.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems General Health and Troubleshooting Tips • 2—This value indicates that replication is good. • 3—This value indicates that replication is bad in the cluster. • 4—This value indicates that replication setup did not succeed. d. To view the Replicate_State performance monitoring counter, choose System > Performance > Open Performance Monitoring.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems General Health and Troubleshooting Tips Database Replication Does Not Occur on Lost Node Database replication does not occur when connectivity is restored on lost node recovery. You can verify the state of replication by using the methods given in the topic Database Replication Fails Between the Publisher and the Subscriber, page 3-39.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems General Health and Troubleshooting Tips Recommended Action Step 1 Reset cluster replication by using CLI commands. Ensure servers in the cluster are online with full IP connectivity for this to work. Confirm that all servers in the cluster are online by using platform CLI and Cisco Unified Reporting.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Related Documentation Table 3-6 Summary of CLI Commands and GUI Selections (continued) Information Linux Command Serviceability GUI Tool CLI commands Disk usage df/du RTMT show perf query counter Partition “% Used” Go to View tab and select Server > Disk Usage Memory free RTMT or show perf query class Partition show perf query class Memory Go to View tab and select Server > CPU and Memory Network st
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Related Documentation • For Cisco Unified CM Release 6.0(1) http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/6_0_1/car/cmcarbk.html chapter 10 • Cisco Unified CM Release 5.1(3) http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html • Cisco Unified CM Release 5.0(4) http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cdr_defs/5_x/cdr504.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Related Documentation Cisco Unified Communications Manager Managed Services Guide, Release 8.
CH A P T E R 4 Simple Network Management Protocol This chapter gives an overview of Simple Network Management Protocol (SNMP).
Chapter 4 Simple Network Management Protocol SNMP Versioning The SNMP agent gathers data from the MIB, which is the repository for information about device parameters and network data. The SNMP agent also can send traps (notifications) of certain events, to the SNMP manager. The Cisco host //ftp.cisco.com makes available the Cisco trap file, “mib.traps,” which documents the format of Cisco traps.
Chapter 4 Simple Network Management Protocol SNMP and Cisco Unified CM Basics SNMPv3 prevents packets from being exposed on the network. Instead of using community strings like SNMP v1 and v2, SNMP v3 uses SNMP users, as described in the “SNMP Community Strings and Users” section on page 4-4. SNMP and Cisco Unified CM Basics A network that uses SNMP requires three key components—managed devices, agents, and network management software (NMS).
Chapter 4 Simple Network Management Protocol SNMP Community Strings and Users SNMP Community Strings and Users Although SNMP community strings provide no security, the strings authenticate access to MIB objects and function as embedded passwords. You configure SNMP community strings for SNMP v1 and v2c only. SNMP v3 does not use community strings. It uses SNMP users that serve the same purpose as community strings but provide security because encryption or authentication is configured.
Chapter 4 Simple Network Management Protocol SNMP Traps and Informs SNMP Traps and Informs An SNMP agent sends notifications in the form of traps or informs to identify important system events. Traps do not receive acknowledgments from the destination whereas informs do receive acknowledgments. Note Cisco Unity Connection does not support SNMP traps. For all notifications, the system sends traps immediately if the corresponding trap flags are enabled.
Chapter 4 Simple Network Management Protocol SNMP Troubleshooting If Cisco CallManager SNMP service is not running, only the following tables in the MIB respond: • ccmGroupTable • ccmRegionTable • ccmRegionPairTable • ccmDevicePoolTable • ccmProductTypeTable • ccmQualityReportAlarmConfigInfo • ccmGlobalInfo To get Cisco CallManager SNMP service running, activate and start the service in Cisco Unified Serviceability.
Chapter 4 Simple Network Management Protocol SNMP Troubleshooting – ccmPhoneFailedAlarmInterval (1.3.6.1.4.1. 9.9.156.1.9.2) set to 30-3600. You can use this CLI command: snmpset -c -v2c 1.3.6.1.4.1.9.9.156.1.9.2 .0 i – ccmPhoneStatusUpdateAlarmInterval (1.3.6.1.4.1.9.9.156.1.9.4) set to 30-3600. You can use this CLI command: snmpset -c -v2c 1.3.6.1.4.1.9.9.156.1.9.4.
Chapter 4 Simple Network Management Protocol SNMP/R MIBs For more information about MIBs and troubleshooting, refer to the following chapters: • Chapter 7, “Cisco Management Information Base” • Chapter 8, “Industry-Standard Management Information Base” • Chapter 9, “Vendor-Specific Management Information Base” SNMP/R MIBs When SNMP/R binaries spike the CPU, collect the following logs and information for analysis: • Note the processes that are experiencing high CPU usage.
CH A P T E R 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts This chapter briefly describes the Cisco Unified Communications Real-Time Monitoring Tool (RTMT) tracing capabilities, perfmon objects and counters, and alerts.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Performance Monitoring in RTMT Cisco Unified Communications Manager updates performance counters (called PerfMon counters). The counters contain simple, useful information about the system and devices on the system, such as number of registered phones, number of active calls, number of available conference bridge resources, and voice messaging port usage.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-1 Counter Alert Configuration Parameters Setting Description Threshold Pane Trigger alert when Over and Under conditions get met Check the box and enter the value that applies. • Over—Check this box to configure a maximum threshold that must be met before an alert notification is activated. In the Over value field, enter a value.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-1 Counter Alert Configuration Parameters (continued) Setting Description Frequency Pane Trigger alert on every poll; trigger up to... Click the radio button that applies. • Trigger alert on every poll—If you want the alert notification to activate on every poll when the threshold is met, click this radio button.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT PerfMon Objects and Counters for Cisco Unified Communications Manager This section provides information on Cisco Unified Communications Manager PerfMon objects and counters. Cisco Analog Access The Cisco Analog Access object provides information about registered Cisco Analog Access gateways. Table 5-3 contains information about Cisco Analog Access counters.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-5 Cisco CallManager Counters Counter Description AnnunciatorOutOfResources This counter represents the total number of times that Cisco Unified Communications Manager attempted to allocate an annunciator resource from those that are registered to a Cisco Unified Communications Manager when none were available.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-5 Cisco CallManager (continued) Counters Counter Description CallsAttempted This counter represents the total number of attempted calls. An attempted call occurs any time that a phone goes off hook and back on hook, regardless of whether any digits were dialed, or whether it connected to a destination.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-5 Cisco CallManager (continued) Counters Counter Description EncryptedPartiallyRegisteredPhones This counter represents the number of partially registered, encrypted SIP phones. EncryptedRegisteredPhones This counter represents the total number of encrypted phones that are registered on this Cisco Unified Communications Manager.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-5 Cisco CallManager (continued) Counters Counter Description InitializationState This counter represents the current initialization state of Cisco Unified Communications Manager.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-5 Cisco CallManager (continued) Counters Counter Description MTPResourceAvailable This counter represents the total number of MTP resources that are not in use and are available to be allocated on all MTP devices that are registered with Cisco Unified Communications Manager. Each MTP resource uses two streams.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-5 Cisco CallManager (continued) Counters Counter Description SIPTrunkAuthorization This counter represents the number of application-level authorization checks for incoming SIP requests that Cisco Unified Communications Manager has issued to SIP trunks.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-5 Cisco CallManager (continued) Counters Counter Description SWConferenceResourceTotal This counter represents the total number of software conference resources that are provided by all software conference bridge devices that are currently registered with Cisco Unified Communications Manager.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-5 Cisco CallManager (continued) Counters Counter Description VCBOutOfConferences This counter represents the total number of times that Cisco Unified Communications Manager attempted to allocate a video conference resource from those that are registered to Cisco Unified Communications Manager when none was available.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-6 Cisco CallManager External Call Control Counters Counter Description Cisco Unified Communication Manager (Cisco CallManager) Object ExternalCallControlEnabledCallsAttemp This counter specifies the total number of calls to devices that have the External ted Call Control feature enabled.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco CallManager System Performance The Cisco CallManager System Performance object provides system performance information about Cisco Unified Communications Manager. Table 5-8 contains information about Cisco CallManager system performance counters.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-8 Cisco CallManager System Performance (continued) Counters Counter Description QueueSignalsPresent 2-Normal This counter indicates the number of normal-priority signals in the Cisco Unified Communications Manager queue. Normal-priority signals include call-processing functions, key presses, on-hook and off-hook notifications, among other events.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-8 Cisco CallManager System Performance (continued) Counters Counter Description SkinnyDevicesThrottled This counter represents the total number of Skinny devices that are being throttled.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-10 Cisco Dual-Mode Mobility Counters Counter Description CallsAnchored This counter represents the number of calls that are placed or received on dual-mode phones that are anchored in Cisco Unified Communications Manager. The counter increments when a call is received from or placed to a dual-mode phone.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-10 Cisco Dual-Mode Mobility (continued) Counters Counter Description HandOutAborted This counter represents the number of hand-out operations that failed. HandOutInProgress This counter represents the number of H1 and H2 hand-out operations that are currently in progress.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco Feature Control Policy The Cisco Feature Control Policy feature provides information about the two new counters for TFTP. Table 5-12 contains information about Cisco Feature Control Policy feature counters.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-14 Cisco H.323 (continued) Counters Counter Description CallsRejectedDueToICTCallThrottling This counter represents the total number of calls that are rejected due to Intercluster Trunk (ICT) call throttling since the start of the Cisco CallManager service. When the system reaches a threshold limit of 140 calls per 5 seconds, ICT will start throttling (rejecting) new calls.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-15 Cisco Hunt Lists (continued) Counters Counter Description HuntListInService This counter specifies whether the particular hunt list is currently in service. A value of 0 indicates that the hunt list is out of service; a value of 1 indicates that the hunt list is in service.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT VAPStatus (range from 0 to 2)—This flag indicates the overall health of the connection to the IME servers for a particular IME service. If 1, it means that Unified CM has successfully established a connection to its primary and, if configured, backup servers for the IME service. 2 = Unhealthy. 0 = Unknown. The following contains the Performance Counters for Cisco IME Server.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-18 Cisco IP Manager Assistant Service Counters Counter Description AssistantsActive This counter represents the number of assistant consoles that are currently active. An active assistant console exists when an assistant is logged in from the assistant console desktop application.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-19 Cisco Locations (continued) Counters Counter Description RSVP AudioReservationErrorCounts This counter represents the number of RSVP reservation errors in the audio stream. RSVP MandatoryConnectionsInProgress This counter represents the number of connections with mandatory RSVP that are in progress.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-20 Cisco Media Streaming Application Counter Counter Description ANNConnectionsLost This counter represents the total number of times since the last restart of the Cisco IP Voice Media Streaming Application that a Cisco Unified Communications Manager connection was lost.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-20 Cisco Media Streaming Application (continued) Counter Counter Description CFBStreamsAvailable This counter represents the remaining number of streams that are allocated for the conference bridge that are available for use.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-20 Cisco Media Streaming Application (continued) Counter Counter Description MOHStreamsAvailable This counter represents the remaining number of streams that are allocated for the MOH device that are available for use. This counter starts as 408 plus the number of configured half-duplex unicast connections and is reduced by 1 for each active stream that started.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-21 Cisco Messaging Interface Counters Counter Description HeartBeat This counter represents the heartbeat of the CMI service. This incremental count indicates that the CMI service is up and running. If the count does not increase (increment), this means that the CMI service is down.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-22 Cisco MGCP BRI Device (continued) Counters Counter Description DatalinkInService This counter represents the state of the Data Link (D-Channel) on the corresponding digital access gateway. This value will get set to 1 (one) if the Data Link is up (in service) or 0 (zero) if the Data Link is down (out of service).
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco MGCP Gateways The Cisco MGCP Gateways object provides information about registered MGCP gateways. Table 5-25 contains information on Cisco MGCP gateway counters.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-26 Cisco MGCP PRI Device (continued) Counters Counter Description Channel 1 Status through Channel 15 Status (consecutively numbered) This counter represents the status of the indicated B-Channel that is associated with a MGCP PRI device.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco Mobility Manager The Cisco Mobility Manager object provides information on registered Cisco Unified Mobility Manager devices. Table 5-28 contains information on Cisco Unified Mobility Manager device counters.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco Music On Hold (MOH) Device The Cisco Music On Hold (MOH) Device object provides information about registered Cisco MOH devices. Table 5-29 contains information on Cisco MOH device counters. Table 5-29 Cisco MOH Device Counters Counter Description MOHHighestActiveResources This counter represents the largest number of simultaneously active MOH connections for an MOH server.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco MTP Device The Cisco Media Termination Point (MTP) Device object provides information about registered Cisco MTP devices. Table 5-30 contains information on Cisco MTP device counters.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-31 Cisco Presence Counters Counter Description IncomingTrunkSideSubscriptions This counter represents the cumulative number of presence subscriptions that were received on the trunk side. OutgoingTrunkSideSubscriptions This counter represents the cumulative number of presence subscriptions that were sent on the trunk side.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco SIP The Cisco Session Initiation Protocol (SIP) object provides information about configured SIP devices. Table 5-34 contains information on the Cisco SIP counters. Table 5-34 Cisco SIP Counters Counter Description CallsActive This counter represents the number of calls that are currently active (in use) on this SIP device.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description GlobalFailedClassIns This counter represents the total number of 6xx class SIP responses that the SIP device received. This number includes retransmission. This class of responses indicates that a SIP device, that is providing a client function, received a failure response message.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description RedirClassIns This counter represents the total number of 3xx class SIP responses that the SIP device received. This number includes retransmission. This class of responses provides information about redirections to addresses where the callee may be reachable.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description RetryRefer This counter represents the total number of REFER retries that the SIP device sent. To determine the number of first REFER attempts, subtract the value of this counter from the value of the sipStatsReferOuts counter.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description StatusCode1xxIns This counter represents the total number of 1xx response messages, including retransmission, that the SIP device received.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description StatusCode4xxIns This counter represents the total number of 4xx response messages, including retransmission, that the SIP device received.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description StatusCode4xxOuts This counter represents the total number of 4xx response messages, including retransmission, that the SIP device sent.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description StatusCode5xxIns This counter represents the total number of 5xx response messages, including retransmission, that the SIP device received.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description SuccessClassIns This counter represents the total number of 2xx class SIP responses that the SIP device received. This includes retransmission. This class of responses provides information on the successful completion of a SIP request.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-36 Cisco SIP Station (continued) Counters Counter Description NewRegAccepted This counter represents the total number of new REGISTRATION requests that have been removed from the NewRegistration queue and processed since the last restart of the Cisco CallManager service.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-37 Cisco SW Conf Bridge Device (continued) Counters Counter Description ResourceTotal This counter represents the total number of conference resources that a SW conference device provides. One resource represents one stream.This counter equals the sum of the ResourceAvailable and ResourceActive counters.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-38 Cisco TFTP Server (continued) Counters Counter Description BuildUnitCount This counter represents the number of gateways that were processed in the last build of all the configuration files. This counter also updates while processing unit change notifications. The counter increases when a new gateway is added and decreases when an existing gateway is deleted.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-38 Cisco TFTP Server (continued) Counters Counter Description HttpRequestsProcessed This counter represents the total number of HTTP requests that the HTTP server. successfully processed. HttpServedFromDisk This counters represents the number of requests that the HTTP server completed with the files that are on disk and not cached in memory.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-38 Cisco TFTP Server (continued) Counters Counter Description SegmentsAcknowledged This counter represents the total number of data segments that the client devices acknowledged. Files get sent to the requesting device in data segments of 512 bytes, and for each 512-byte segment, the device sends the TFTP server an acknowledgment message.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-39 Cisco Transcode Device (continued) Counters Counter Description ResourceAvailable This counter represents the total number of resources that are not active and are still available to be used now for a transcoder device. Each transcoder resource uses two streams.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco Web Dialer The Cisco Web Dialer object provides information about the Cisco Web Dialer application and the Redirector servlet. Table 5-41 contains information on the Cisco Web Dialer counters.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT PerfMon Objects and Counters for System This section provides information on Cisco Unified Communications Manager System PerfMon objects and counters. Cisco Tomcat Connector The Tomcat Hypertext Transport Protocol (HTTP)/HTTP Secure (HTTPS) Connector object provides information about Tomcat connectors.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-43 Cisco Tomcat Connector (continued) Counters Counter Description Requests This counter represents the total number of request that the connector handled. A Tomcat HTTP connector represents an endpoint that receives requests and sends responses.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco Tomcat JVM The Cisco Tomcat Java Virtual Machine (JVM) object provides information about the Tomcat JVM, which represents, among other things, a pool of common resource memory that Cisco Unified Communications Manager related web applications such as Cisco Unified Communications Manager Administration, Cisco Unified Serviceability, Cisco Unity Connection Administration, and more use
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-45 Tomcat Web Application Counters Counter Description Errors This counter represents the total number of HTTP errors (for example, 401 Unauthorized) that a Cisco Unified Communications Manager related web application encountered. The URLs for the web application provide the basis instance name for each Tomcat Web Application.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-46 Database Change Notification Client (continued) Counters Counter Descriptions QueueHeadPointer This counter represents the head pointer to the change notification queue. The head pointer acts as the starting point in the change notification queue. To determine the number of notifications in the queue, subtract the head pointer value from the tail pointer value.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Database Change Notification Subscription The Database Change Notification Subscription object displays the names of tables where the client will receive Change Notifications. The SubscribedTable object displays the table with the service or servlet that will receive change notifications. Because the counter does not increment, this display occurs for informational purposes only.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Enterprise Replication Perfmon Counters The Enterprise Replication Perfmon Counter object provides information on the various replication counters. The ServerName:ReplicationQueueDepth counter displays the server name followed by the replication queue depth. IP The IP object provides information on the IP statistics on your system. Table 5-50 contains information on the IP counters.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-50 IP (continued) Counters Counter Descriptions Reasm Fails This counter represents the number of IP reassembly failures that the IP reassembly algorithm detected, including time outs, errors, and so on.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-51 Memory (continued) Counters Counter Descriptions Pages Input This counter represents the number of pages that the system paged in from the disk. Pages Input Per Sec This counter represents the total number of kilobytes that the system paged in from the disk per second. Pages Output This counter represents the number of pages that the system paged out to the disk.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-52 Network Interface (continued) Counters Counter Descriptions Rx Errors This counter represents the number of inbound packets (packet-oriented interfaces) and the number of inbound transmission units (character-oriented or fixed-length interfaces) that contained errors that prevented them from being deliverable to a higher layer protocol.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-53 Number of Replicates Created and State of Replication Counters Counter Descriptions Number of Replicates Created This counter displays the number of replicates that were created by Informix for the DB tables. This counter displays information during Replication Setup. Replicate_State This counter represents the state of replication.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-54 Partition (continued) Counters Counter Descriptions Await Write Time This counter represents the average time, measured in milliseconds, for write requests that are issued to the device to be served. This counter is no longer valid when the counter value equals -1.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-55 Process (continued) Counters Counter Descriptions Process Status This counter displays the process status: • 0—Running • 1—Sleeping • 2—Uninterruptible disk sleep • 3—Zombie • 4—Stopped • 5— Paging • 6—Unknown Shared Memory Size This counter displays the amount of shared memory (KB) that a task is using.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-56 Processor Counters Counter Descriptions % CPU Time This counter displays the processors share of the elapsed CPU time, excluding idle time, since the last update. This share gets expressed as a percentage of total CPU time.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT TCP The TCP object provides information on the TCP statistics on your system. Table 5-58 contains information on the TCP counters. Table 5-58 TCP Counters Counter Description Active Opens This counter displays the number of times that the TCP connections made a direct transition to the SYN-SENT state from the CLOSED state.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco Unified Communications Manager Managed Services Guide, Release 8.
CH A P T E R 6 Cisco Unified Serviceability Alarms and CiscoLog Messages This chapter describes the Cisco Unified Serviceability alarms and error messages and CiscoLog message format. Network alarms tracked by Cisco Unified Serviceability for Cisco Unified Communications Manager generate the error messages. Note A History table lists Cisco Unified Serviceability error messages that have been added, changed, or removed beginning in Cisco Unified Communications Manager Release 7.0(1).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability alarms provide information on runtime status and the state of the system, so you can troubleshoot problems that are associated with your system.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages • Internationalization, page 6-18 • Versioning, page 6-18 Log File and Syslog Outputs When CiscoLog messages are written directly into a log file by an application, each message is on a separate line. The line separator should be a standard line separator used on a given platform.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages Standard Syslog Server Implementations Standard syslog server implementations can be configured to forward received log messages or to store the messages locally. Most syslog server implementations strip the PRI field from the received messages and prefix additional information to the message before storage.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages 18: host.cisco.com: Jun 13 2003 23:11:52.468 UTC: %BACC-3-UNEXPECTED_EXCEPTION: %[pname.orig=rdu][part=16.3/3]: com.cisco.Main:1112 In this example, the first message has part number 1 and its sequence number, 16, embedded in the part tag. Subsequent messages embed the sequence number of the first message part and provide their own part number.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages • TAGS – “%[pname.orig=rdu][comp=parser][mac=1,6,aa:bb:cc:11:22:33][txn=mytxn123]” • MESSAGE – “Bad request received from device [1,6,aa:bb:cc:11:22:33]. Header missing.” Message Length Limit The maximum length of a complete CiscoLog message must not exceed 800 octets.The term octet is used for 8-bit data type instead of byte because byte is not 8 bits on some platforms.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages Note With regards to the compliance with Cisco IOS format. Cisco IOS Release 12.3 supports producing hostname, IP address, or any user-defined string in the HOST field. If it is configured to provide a hostname and it is not set on the device, it will use a string such as “Router.” The length of the HOST field must not exceed 255 octets.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages • IPv4 Address—IPv4 address should be represented in dot notation “x.x.x.x”, where x is a decimal value from 0 to 255 encoded as ASCII text. If an IP address is unknown, “0.0.0.0” (without quotes) must be used as a place holder. Examples of valid IPv4 addresses are 0.0.0.0 and 212.1.122.11. Below is an example of a message with an IPv4 address in the HOST field: 11: 212.1.122.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages Table 6-1 TIMESTAMP Field Specifications Field Specification ACCURACY This is an optional field. If present, it must be either a single asterisk character (ASCII decimal value 42), or a single dot character (ASCII decimal value 46). No separator character is used after this field. This field indicates the status of clock synchronization.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages Table 6-1 TIMESTAMP Field Specifications (continued) Field Specification TIMEZONE Must consist of at least one, but no more than 7 characters in the following ASCII decimal value range: 32-126.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages recognizable facilities: AAAA, SYS, ATM, BGP, CRYPTO, ETHERNET, FTPSERVER, CONFIG_I, IP, ISDN, RADIUS, SNMP, SYS, TCP, UBR7200, X25. A complete list of defined facilities is available in Cisco IOS documentation at http://. Outside of the Cisco IOS, there can be multiple applications on the same host originating log messages.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages Table 6-2 Name/ Severity Level Critical (2) Error (3) Warning (4) Notice (5) Name and Severity Level and Descriptions in Error Messages (continued) Description Critical condition. Similar to alert, but not necessarily requiring an immediate action.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages Table 6-2 Name and Severity Level and Descriptions in Error Messages (continued) Name/ Severity Level Informational (6) Debug (7) Description Informational messages are distinguished from notification in that they provide information for internal flows of the application or per-request information instead of system-wide notifications.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages Both numeric-only or alphanumeric message names are acceptable. However, per IOS convention, it is recommended that a user-friendly alphanumeric label be preferred to a numeric-only label. For example, “NO_MEMORY” message name is preferred to a “341234” identifier.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages Virtual logging channels can also be established across multiple applications. For example, if all applications could tag requests from a device with device id (mac, ip, etc), then it would be easy to filter all messages related to that device even thought it communicates with multiple components. Each application may define its own set of supported tags.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages A message may have two IP address tags associated with it, for example, from and to IP addresses. In this case, using tags “ip.from” and “ip.to” would communicate both the syntax of the tags and some semantic value. Another example, is a standard tag “ip.orig”, which specifies the IP address of the host which originated the message.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages The general guideline is to put all required information in the message body and make appropriate information available via tags. In other words, the message should provide sufficient meaning even when all tags are disabled. Tags merely provide additional useful information and a way to present it in a standard, easily filtered, form.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages characters in the values of substitutable parameters, it is recommended that the value at least does not include unbalances brackets (like an opening bracket without a closing one). When these recommendations are followed, it would be possible to programmatically extract substitutable parameter values out of a CiscoLog message.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications If applications require changes to existing messages, the value of APPNAME can redefine message within the new space. For example, the application version can be appended to the application name as BACC_2_5 for BACC 2.5. Preconfigured System Alarm Notifications The following list contains the preconfigured system alerts in RTMT.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications Table 6-3 Default Configuration for the AuthenticationFailed RTMT Alert (continued) Value Default Configuration Enable/Disable this alert on the following servers Enabled on listed servers Threshold Number of AuthenticationFailed events exceeds: 1 time in the last 1 minute Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Enable e-mail
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications Table 6-5 Default Configuration for the CoreDumpFileFound RTMT Alert (continued) Value Default Configuration Enable/Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condition met: CoreDumpFileFound event generated Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Trace download P
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications CriticalServiceDown The CriticalServiceDown alert gets generated when the service status equals down (not for other states).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications LogFileSearchStringFound This alert occurs when the LogFileSearchStringFound event gets generated. This indicates that the search string was found in the log file.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications Table 6-10 Default Configuration for the LogPartitionHighWaterMarkExceeded RTMT Alert (continued) Value Default Configuration Schedule 24 hours daily Enable E-mail Selected Trigger Alert Action Default LogPartitionLowWaterMarkExceeded This alert occurs when the LogPartitionLowWaterMarkExceeded event gets generated.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications LowActivePartitionAvailableDiskSpace This alert occurs when the percentage of available disk space on the active partition is lower than the configured value.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications LowInactivePartitionAvailableDiskSpace This alert occurs when the percentage of available disk space of the inactive partition equals less than the configured value.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications Table 6-15 Default Configuration for the LowSwapPartitionAvailableDiskSpace RTMT Alert (continued) Value Default Configuration Enable E-mail Selected Trigger Alert Action Default ServerDown This alert occurs when a remote node cannot be reached.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications Check if the configured high water mark for used disk space in the spare partition is too low; if it is, change the high water mark setting to a higher value. Also examine each application trace log files under spare partition and delete those trace log files that are too old or too big. Note Spare Partition is not used for Intercompany Media Engine server.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications Table 6-18 Default Configuration for the SparePartitionLowWaterMarkExceeded RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Enable/Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condition met: Spare Partition Used Disk Space Exceeds Low Water Mark (90%) Duration Trigger alert immediately Frequ
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications SyslogStringMatchFound This alert occurs when the SyslogStringMatchFound event gets generated. The alert indicates that a syslog message with the matching search string exists.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications TotalProcessesAndThreadsExceededThreshold This alert occurs when the TotalProcessesAndThreadsExceededThreshold event gets generated. The alert indicates that the current total number of processes and threads exceeds the maximum number of tasks that are configured for the Cisco RIS Data Collector Service Parameter.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications • LowCallManagerHeartbeatRate, page 6-39 • LowTFTPServerHeartbeatRate, page 6-39 • MaliciousCallTrace, page 6-40 • MediaListExhausted, page 6-40 • MgcpDChannelOutOfService, page 6-41 • NumberOfRegisteredDevicesExceeded, page 6-41 • NumberOfRegisteredGatewaysDecreased, page 6-42 • NumberOfRegisteredGatewaysIncreased, page 6-42 • NumberOfRegisteredMediaDevicesDecreased, page 6-
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications Note If the administrator takes no action, high CPU pegging can lead to a crash, especially in CallManager service. CoreDumpFound and CriticalServiceDown alerts might also get issued. The CallProcessingNodeCpuPegging alert gives you time to work proactively to avoid a Cisco Unified Communications Manager crash.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications CDRFileDeliveryFailed This alert gets raised when(s) FTP delivery of CDR files to the outside billing server fails.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications CDRMaximumDiskSpaceExceeded This alarm gets raised when the CDR files disk usage exceeds the maximum disk allocation. It also indicates that some undeliverable files got deleted.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications Table 6-29 Default Configuration for the CodeYellow RTMT Alert (continued) Value Default Configuration Enable E-mail Selected Trigger Alert Action Default DBChangeNotifyFailure This alert occurs when the Cisco Database Notification Service experiences problems and might stop.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications Table 6-31 Default Configuration for the DBReplicationFailure RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Enable/Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condition met: DBReplicationFailure occurred Duration Trigger alert immediately Frequency Trigger up to 1 alert within 60 mi
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications DDRDown This alert gets triggered when the IDSReplicationFailure alarm with alarm number 32 occurs. An auto recover procedure runs in the background, and no action is needed. The procedure takes about 15 minutes to finish. Check that RTMT replication status equals 2 on each node to make sure the procedure is complete.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications LowCallManagerHeartbeatRate This alert occurs when the CallManager heartbeat rate equals less than the configured value.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications MaliciousCallTrace This indicates that a malicious call exists in Cisco Unified Communications Manager. The malicious call identification (MCID) feature gets invoked.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications MgcpDChannelOutOfService This alert gets triggered when the MGCP D-Channel remains out of service.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications NumberOfRegisteredGatewaysDecreased This alert occurs when the number of registered gateways in a cluster decreases between consecutive polls.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications Table 6-43 Default Configuration for the NumberOfRegisteredMediaDevicesDecreased RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Threshold Trigger alert when following condition met: Number of registered media devices decreased Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Enable E-mail Selected
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications Table 6-45 Default Configuration for the NumberOfRegisteredPhonesDropped RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Threshold Trigger alert when following condition met: Number of registered phones in the cluster drops (10%) Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily Enable E-mail Select
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms Table 6-47 Default Configuration for the SDLLinkOutOfService RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Enable/Disable this alert on the following servers Enabled on listed servers Threshold Trigger alert when following condition met: SDLLinkOutOfService event generated Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours dail
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms Recommended Action None NoCMEntriesInDB There are no CallManager entries in the database. Facility/Sub-Facility CCM_TCD-TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager/TCD SRV Severity Emergency (0) Parameters None Recommended Action None NoFeatureLicense No feature license found. Cisco Unified Communications Manager (Unified CM) requires a license to function.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms Recommended Action Request license generation for Cisco Unified Communications Manager SW FEATURE for your version of Unified CM and upload the license in Cisco Unified CM Administration (System > Licensing > License File Upload). LineStateSrvEngCreationError There was an error during the LineStateSrvEng creation.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms TapiLinesTableCreationError There was an error during the TapiLinesTable creation. Facility/Sub-Facility CCM_TCD-TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager/TCD SRV Severity Emergency (0) Parameters None Recommended Action None HuntGroupControllerCreationError There was an error during the HuntGroupController creation.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms Severity Emergency (0) Parameters None Recommended Action None CallDirectorCreationError There was an error during the CallDirector creation. Facility/Sub-Facility CCM_TCD-TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager/TCD SRV Severity Emergency (0) Parameters None Recommended Action None SysControllerCreationError There was an error during the SysController creation.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms TimerServicesCreationError There was an error during the TimerServices creation. Facility/Sub-Facility CCM_TCD-TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager/TCD SRV Severity Emergency (0) Parameters None Recommended Action None ExcceptionInInitSDIConfiguration Exception occured in InitSDIConfiguration function.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms Severity Emergency (0) Parameters None Recommended Action None LostConnectionToCM TCD connection to CallManager was lost. Facility/Sub-Facility CCM_TCD-TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager/TCD SRV Severity Emergency (0) Parameters None Recommended Action None IPMANotStarted IPMA application not started because of an error.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms BDINotStarted BDI application not started because of an error. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Emergency (0) Parameters Reason [String] Recommended Action See application logs for error. WDNotStarted Failed to startup WebDialer application because of an error.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms Severity Emergency (0) Recommended Action See application logs for error, may require restarting the application TestAlarmEmergency Testing emergency alarm.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms Severity Emergency (0) Parameters Service (String) Recommended Action Reinstall the service. FileWriteError Cannot write into a file. Failed to write into the primary file path.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms CertValidLessthanADay Certificate is about to expire in less than 24 hours or has expired. Cisco Unified Serviceability Alarm Definition Catalog System/CertMonitorAlarmCatalog Severity Alert(1) Routing List Event Log Sys Log Parameters Message(String) Recommended Action Regenerate the certificate that is about to expire by accessing the Cisco Unified Operating System and go to Certificate Management.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms Recommended Action Refer to the associated alarm for further information. CMOverallInitTimeExceeded Initialization of the Cisco Unified Communications Manager system has taken longer than allowed by the value specified in the System Initialization Timer service parameter; as a result, the system will automatically restart now to attempt initialization again.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms History Cisco Unified Communications Release Action 7.0(1) Name changed from kConfigThreadChangeNotifyServerInstanceFailed 8.0(1) Severity changed from Error to Alert.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms ConfigThreadChangeNotifyServerStartFailed Failed to start listening to configuration change notification from database. This usually indicates a lack of memory when there is a system issue such as running out of resources. History Cisco Unified Communications Release Action 7.0(1) Name changed from kConfigThreadChangeNotifyServerStartFailed. 8.0(1) Severity changed from Error to Alert.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms Parameters Error [Int] Reason [String] Recommended Action Use RTMT to monitor the system memory resources and consumption and correct any system issues that might be contributing to a reduced amount of system resources. CMVersionMismatch One or more Unified CM nodes in a cluster are running different Cisco CallManager versions.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms DBLException An error occurred while performing database activities. A severe database layer interface error occurred. Possible causes for this include the database being unreachable or down or a DNS error. History Cisco Unified Communications Release Action 8.0(1) Severity changed from Error to Alert.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms Recommended Action The alarm will include the username and password which were used to connect to the IME server, along with the IP address of the target IME server and its name. Log into the IME server and check that the username and password configured there match those configured in Unified CM.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms NoDbConnectionAvailable No database connection available. Database layer could not find any working database connection. Facility/Sub-Facility CCM_DB_LAYER-DB Cisco Unified Serviceability Alarm Definition Catalog System/DB Severity Alert (1) Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for the Cisco Database Layer Monitor service.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms Recommended Action Verify that the Cisco Messaging Interface service parameter Parity is set to a valid (allowable) value. SerialPortOpeningError When CMI tries to open the serial port, the operating system returns an error.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms History Cisco Unified Communications Release Action 8.0(1) New name changed from kStopBitConfigurationError. Cisco Unified Serviceability Alarm Definition Catalog CMIAlarmCatalog/CMI Severity ALERT Routing List Event Log SDI Parameter(s) Illegal Stop Bit(String) Recommended Action Verify that the Cisco Messaging Interface service parameter Stop Bits is set to a valid (allowable) value.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms CMI cannot register with Cisco Unified Communications Manager because of an invalid Voice Mail DN. This alarm occurs because the Cisco Messaging Interface service parameter, Voice Mail DN, is empty or has invalid characters other than digits (0-9). It is possible that the Voice Mail DN value has been updated via AXL or a CLI command where validation of the value was not performed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms CiscoLicenseApproachingLimit License units consumption approaching its authorized limit. Facility/Sub-Facility CCM_JAVA_APPS_TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Alert (1) Parameters Reason [String] Recommended Action None SDIControlLayerFailed Failed to update trace logging or alarm subsystem for new settings.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for errors that may have occurred around the time of the alarm. Ensure that the database server is running, and that the Cisco Database Layer Monitor service is running without problems.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Severity changed from Error to Alert. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Alert Parameters Remote IP address of remote application [String] Unique Link ID. [String] Local node ID [UInt] Local Application ID.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/TFTP Severity Alert (1) Parameters Error [Int] IPAddress [String] Port [Int] Recommended Action Use RTMT to monitor the system memory resources and consumption and correct any system issues that might be contributing to a reduced amount of system resources.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms TestAlarmAlert Testing alert alarm. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog System/Test Severity Alert (1) Recommended Action None TLSConnectionToIMEFailed TLS Failure to IME service. A TLS connection to the IME server could not be established because of a problem with the certificate presented by the IME server.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms Parameter(s) SSLErrorCode(UInt) SSLErrorText(String) TVSServerListenBindFailed Fail to connect to the network port through which file requests are received. This usually happens if the network port is being used by other applications on the system or if the port was not closed properly in the last execution of TVS server.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Critical-Level Alarms Routing List SDI Event Log Data Collector Sys Log Parameter(s) nError(Int) IPAddress(String) Port(Int) Recommended Action Use RTMT to monitor the system memory resources and consumption and correct any system issues that might be contributing to a reduced amount of system resources.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Critical-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Changed severity level from Error to Critical. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Critical Routing List SDL SDI Sys Log Event Log Parameters Unique channel Id [String] Device Name. [String] Reason. [Enum]Channel Id.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Critical-Level Alarms Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Critical Parameters Additional Text [Optional] [String] Host name of hosting node. [String] IP address of hosting node. [String] Reason code. [Enum] Enum Definitions Code Reason 1 Unknown—Unified CM has failed for an unknown reason.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Critical-Level Alarms Recommended Action Regenerate the certificate that is about to expire by accessing the Cisco Unified Operating System and go to Certificate Management. If the certificate is issued by a CA, generate a CSR, submit the CSR to CA, obtain a fresh certificate from CA, and upload it to Cisco Unified CM. CodeRedEntry Unified CM has entered Code Red condition and will restart.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Critical-Level Alarms CodeYellowEntry CallManager has initiated call throttling due to unacceptably high delay in handling incoming calls. History Cisco Unified Communications Release Action 8.0(1) Severity changed from Error to Critical.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Critical-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Critical Parameters Channel Id. [UInt] Unique channel Id [String] Device Name. [String] Device IP address [String] Reason.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Critical-Level Alarms If you continue to receive this alert for half an hour after receiving the 1st alert, check for the disk usage for Common partition under "Disk Usage" tab in RTMT. If the disk usage shown under that tab is higher than configured value in LogPartitionLowWaterMarkExceeded alert configuration, contact Cisco TAC to troubleshoot the cause of high disk usage in Common partition.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Critical-Level Alarms History Cisco Unified Communications Release 8.0(1) Action Facility and sub-facility changed. Added Routing List and changed Data Collector to Alert Manager. Facility/Sub-Facility CDRREP Cisco Unified Serviceability Alarm Definition Catalog CallManager/CDR Management Severity Critical (2) Routing List Event Log Sys Log Alert Manager Parameters DiskUsageInMB [String] Recommended Action 1.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Critical-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Changed severity level to Critical from Error.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Critical-Level Alarms Recommended Action In the Real-Time Monitoring Tool, check the CallsActive counter in the Cisco CallManager object for an unusually high number of calls. Internal mechanisms will attempt to correct this condition. If this alarm continues to occur, collect existing SDL and CCM trace files and check to be sure that CM Services trace collection in Cisco Unified CM Serviceability is set to Detailed level.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Critical-Level Alarms Recommended Action Check to make sure that the IP address and port of the IME server - which are present in the alarm - are valid. If so, this may be due to a network connectivity problem. Test the connectivity between the Unified CM servers and the IME server.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Critical-Level Alarms Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Critical (2) Parameters AgreementId [String] Recommended Action See application logs for error CoreDumpFileFound The new core dump files have been found in the system. One of the component has crashed and generated a core dump.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Critical-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/Test Severity Critical (2) Recommended Action None DUPLEX_MISMATCH This alarm is generated by Cisco CDP whenever there is a duplex mismatch between local interface and switch interface. History Cisco Unified Communications Release Action 7.1 Added DUPLEX_MISMATCH to the CDPAlarmCatalog.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms The impact to system operation depends on the which certificate expired. This information is contained in the alarm. If Tomcat certificate expired, while connecting to Cisco Unified CM web pages, browser will throw an error stating certificate has expired. One can still ignore the warning and continue to connect to Cisco Unified CM pages.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity ERROR_ALARM Routing List SDL SDI Sys Log Event Log Parameter(s) Policy Decision Point(String) Recommended Action Check whether the PDP is in service and working normally.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms SDI Sys Log Event Log Recommended Action Check IP connectivity and resolve any TCP or IP problems in the network. CCDPSTNFailOverDurationTimeOut The internal limit on PSTN failover has expired. When learned patterns are not reachable through IP, Unified CM routes calls through the PSTN instead. Calls can be routed through PSTN for an internally-controlled duration.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/TFTP Severity Error Parameters FileName [String] Recommended Action Using RTMT, check the disk utilization and correct any issue discovered. If you do not discover a disk space issue, try restarting the TFTP service from Cisco Unified Serviceability (Tools > Control Center - Feature Services).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms ConfigItAllBuildFilesFailed A complete rebuild of all device configuration files has failed. Probable causes of this alarm could be failure to access the Cisco Unified Communications Manager database, or misconfiguration of some devices. History Cisco Unified Communications Release Action 7.0(1) Name changed from kConfigItAllBuildFilesFailed. 8.0(1) Severity changed from Informational to Error.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for errors that may have occurred around the time of the alarm. ConfigThreadBuildFileFailed Failed to build all device configuration files at TFTP service startup. This is usually caused by database access failure.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/TFTP Severity Error Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for errors that may have occurred around the time of the alarm.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 7.0(1) Name changed from kConfigThreadReadConfigurationFailed. 8.0(1) Severity changed from Informational to Error.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Recommended Action Notify the service provider responsible for sending the Setup message that an IE with Coding Standard values of 0 or 1 must be included in Setup messages. ConnectionFailureToPDP A connection request from Unified CM to the policy decision point (PDP) failed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiProviderOpenFailure. Cisco Unified Serviceability Alarm Definition Catalog CallManager/CtiManager Severity ERROR Routing List SDL SDI Sys Log Event Log Data Collector Parameter(s) Login User Id(String) Reason code.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Value Definition 0x8CCC00D1 (2362179793) Application is connecting to a non secure port but has security privileges enabled for the user associated with the application.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Severity Error Parameters Database device type [Enum]Device type. [Enum]Name of device.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms 435 CISCO_7945 436 CISCO_7965 437 CISCO_7975 446 CISCO_3911 468 CISCO_UNIFIED_MOBILE_COMMUNICATOR 478 CISCO_TELEPRESENCE_1000 479 CISCO_TELEPRESENCE_3000 480 CISCO_TELEPRESENCE_3200 481 CISCO_TELEPRESENCE_500 484 CISCO_7925 493 CISCO_9971 495 CISCO_6921 496 CISCO_6941 497 CISCO_6961 20000 CISCO_7905 30002 CISCO_7920 30006 CISCO_7970 30007 CISCO_7912 30008 CISCO_7902 30016 CISCO_IP_
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms 72 CTI_PORT 115 CISCO_7941 119 CISCO_7971 255 UNKNOWN 302 CISCO_7989 307 CISCO_7911 308 CISCO_7941G_GE 309 CISCO_7961G_GE 335 MOTOROLA_CN622 336 BASIC_3RD_PARTY_SIP_DEVICE 348 CISCO_7931 358 CISCO_UNIFIED_COMMUNICATOR 365 CISCO_7921 369 CISCO_7906 374 ADVANCED_3RD_PARTY_SIP_DEVICE 375 CISCO_TELEPRESENCE 404 CISCO_7962 412 CISCO_3951 431 CISCO_7937 434 CISCO_7942 435 CISCO_7945
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms 30008 CISCO_7902 30016 CISCO_IP_COMMUNICATOR 30018 CISCO_7961 30019 CISCO_7936 30035 IP_STE Recommended Action Check the Unified CM Database Status report in Cisco Unified Reporting to verify that database replication is working. You can also go to Real-Time Reporting Tool (RTMT) and check the Replication Status in the Database Summary page. If status shows 2, then replication is working.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Routing List SDL SDI Sys Log Event Log Parameter(s) Name of Device(String) Recommended Action Investigate configuration for identified device. DbInfoTimeout Database Information request timed out. Timeout was encountered while trying to read database configuration.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Routing List Event Log Sys Log Parameter(s) Reason(String) Recommended Action Check if local location exists and is accessible. EMAppInitializationFailed EM Application not started. Error occurred while starting application.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms • 35—No remote cluster entry is present for the home cluster Cisco Unified Serviceability Alarm Definition Catalog System/EMAlarmCatalog Severity ERROR(3) Routing List Sys Log Event Log Alert Manager Parameters Device Name(String) Login Date/Time(String) Login UserID(String) Reason(String) Recommended Action Perform the following steps: Step 1 Validate if the device model supports EMCC.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Event Log Parameter(s) Servlet Name(String) Recommended Action Check if Cisco Extension Mobility service is running on all nodes of the cluster where the service is activated. EndPointTransientConnection End point transient connection attempt. A connection was established and immediately dropped before completing registration.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms IPv6AddressAttributes(Enum) Enum Definitions -Device type Value Definition 1 CISCO_30SP+ 2 CISCO_12SP+ 3 CISCO_12SP 4 CISCO_12S 5 CISCO_30VIP 6 CISCO_7910 7 CISCO_7960 8 CISCO_7940 9 CISCO_7935 12 CISCO_ATA_186 20 SCCP_PHONE 61 H323_PHONE 72 CTI_PORT 115 CISCO_7941 119 CISCO_7971 255 UNKNOWN 302 CISCO_7989 307 CISCO_7911 308 CISCO_7941G_GE 309 CISCO_7961G_GE 335 MOTOROLA_CN62
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms 446 CISCO_3911 468 CISCO_UNIFIED_MOBILE_COMMUNICATOR 478 CISCO_TELEPRESENCE_1000 479 CISCO_TELEPRESENCE_3000 480 CISCO_TELEPRESENCE_3200 481 CISCO_TELEPRESENCE_500 484 CISCO_7925 493 CISCO_9971 495 CISCO_6921 496 CISCO_6941 497 CISCO_6961 20000 CISCO_7905 30002 CISCO_7920 30006 CISCO_7970 30007 CISCO_7912 30008 CISCO_7902 30016 CISCO_IP_COMMUNICATOR 30018 CISCO_7961 30019 CISCO_7936
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms 6 ConnectivityError - The network connection between the device and Cisco Unified CM dropped before the device was fully registered. Possible causes include device power outage, network power outage, network configuration error, network delay, packet drops and packet corruption. It is also possible to get this error if the Cisco Unified CM node is experiencing high CPU usage.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms 17 AuthenticatedDeviceAlreadyExists - A device with the same name is already registered. If this occurs repeatedly, collect SDL/SDI detailed traces with "Enable SIP Keep Alive (REGISTER Refresh) Trace" and "Enable SCCP Keep Alive Trace" under Cisco CallManager services turned on and contact TAC. There may be an attempt by unauthorized devices to register.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms loss of network connectivity. Other causes for this alarm could include a phone being registered to a secondary node and then the primary node come back online, causing the phone to rehome to the primary Unified CM node or lack of a KeepAlive being returned from the Unified CM node to which this endpoint was registered.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms 9 CISCO_7935 12 CISCO_ATA_186 20 SCCP_PHONE 61 H323_PHONE 72 CTI_PORT 115 CISCO_7941 119 CISCO_7971 255 UNKNOWN 302 CISCO_7989 307 CISCO_7911 308 CISCO_7941G_GE 309 CISCO_7961G_GE 335 MOTOROLA_CN622 336 BASIC_3RD_PARTY_SIP_DEVICE 348 CISCO_7931 358 CISCO_UNIFIED_COMMUNICATOR 365 CISCO_7921 369 CISCO_7906 374 ADVANCED_3RD_PARTY_SIP_DEVICE 375 CISCO_TELEPRESENCE 404 CISCO_7962 412
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms 20000 CISCO_7905 30002 CISCO_7920 30006 CISCO_7970 30007 CISCO_7912 30008 CISCO_7902 30016 CISCO_IP_COMMUNICATOR 30018 CISCO_7961 30019 CISCO_7936 30035 IP_STE Enum Definitions -Reason Code Value Definition 1 Unknown - The device has unregistered for an unknown reason.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms 13 KeepAliveTimeout - A KeepAlive message was not received. Possible causes include device power outage, network power outage, network configuration error, network delay, packet drops and packet corruption. It is also possible to get this error if the Unified CM node is experiencing high CPU usage.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms 2 Signal only - The device has indicated that this IPv6 address is used for control signaling only 3 Administrative and signal - The device has indicated that this IPv6 address is used for administrative communication (web interface) and control signaling Recommended Action Actions to take vary depending on the reason specified for the endpoint unregistration.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms InsufficientFallbackIdentifiers Cannot allocate fallback identifier. This alarm is generated when Unified CM is processing a IME call, and is attempting to allocate a PSTN fallback DID and a DTMF digit sequence to associate with this call.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms InvalidPortHandle The handle for the opened serial port is invalid. CMI cannot read/write to the serial port because the serial port returned an invalid handle value to CMI. The serial port may have returned an invalid handle because the system did not properly detect the USB cable. History Cisco Unified Communications Release Action 8.0(1) Name changed from kInvalidPortHandle.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Severity Error Recommended Action To add the ANN device to database you will need to remove/delete the server and re-add the server. WARNING: This may result in having to manually reconfigure many different settings such as Media Resource Groups, CallManager Groups and many others. kCFBDeviceRecordNotFound CFB device record not found. A device record for the conference bridge device was not found in the database.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Cisco Unified Serviceability Alarm Catalog CallManager/CallManager Severity Error Routing List SDL SDI Sys Log Event Log Data Collector Parameters IP Address(String) SafClientHandle(UInt) Recommended Action Investigate possible causes of a TCP connection failure, such as power failure, loose cables, incorrect switch configuration, and so on, and correct any issues that you find.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms NodeNotTrusted Untrusted Node was contacted. Application could not establish secure connection (SSL handshake failure) with another application. It could be due to certificate for tomcat service where the application is hosted is not trusted (not present in the keystore).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Severity ERROR_ALARM Recommended Action The alarm will include the name of the IME server, and the current and target quota values. The first thing to check is to make sure that you have correctly provisioned the right set of DID prefixes on all of the Unified CM clusters sharing that same IME server on the same IME distributed cache.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Parameter(s) Error Information(String) Recommended Action Make sure that the cable connecting the USB0 port and voice messaging system is firmly connected. SAFForwarderError SAF Forwarder error response sent to Unified CM.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Enum Definitions - Reason Code Value Definition 400 SAF_BAD_REQUEST - SAF Forwarder was unable to accept the request due to incorrect syntax (malformed), missing required attributes, and other similar reasons. Investigate the configuration between the SAF Forwarder and Unified CM to be certain that all settings are correct for your deployment.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Value Definition 474 **INFO LEVEL** SAF_UNREGISTERED - Unified CM attempted to publish or subscribe to the SAF Forwarder, but Unified CM is not registered with SAF Forwarder. Unified CM will automatically reregister with the SAF Forwarder before attempting to publish or subscribe. This alarm is for informational purposes only; no action is required.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Value Definition 500 **INFO LEVEL** SAF_RESPONDER_ERROR - Unified CM sent a message (such as register/unregister/publish/unpublish/subscribe) to the SAF Forwarder but the SAF Forwarder responded that it is unable to process the message at this time. This might be due to heavy message queuing, internal resource issues, and so on. Unified CM will wait several seconds and then retry the request.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from kSerialPortSetStatusError. Cisco Unified Serviceability Alarm Definition Catalog CMIAlarmCatalog/CMI Severity ERROR Routing List Event Log SDI Parameter(s) Serial Port Setting Status Error(String) Recommended Action Make sure that the cable connecting the USB0 port and voice messaging system is firmly connected.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms WritingFileFailure CMI failed to write SMDI messages to the serial port. CMI opened the serial port, however it failed to successfully write data to the serial port because the serial port returned an invalid handle value to CMI. The serial port may have returned an invalid handle because the system did not properly detect the USB cable. History Cisco Unified Communications Release Action 8.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Enum Definitions for DeviceType Value Definition 1 CISCO_30SP+ 2 CISCO_12SP+ 3 CISCO_12SP 4 CISCO_12S 5 CISCO_30VIP 6 CISCO_7910 7 CISCO_7960 8 CISCO_7940 9 CISCO_7935 12 CISCO_ATA_186 20 SCCP_PHONE 61 H323_PHONE 72 CTI_PORT 115 CISCO_7941 119 CISCO_7971 131 SIP_TRUNK 255 UNKNOWN 302 CISCO_7989 307 CISCO_7911 308 CISCO_7941G_GE 309 CISCO_7961G_GE 335 MOTOROLA_CN622 336 BAS
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms 446 CISCO_3911 468 CISCO_UNIFIED_MOBILE_COMMUNICATOR 478 CISCO_TELEPRESENCE_1000 479 CISCO_TELEPRESENCE_3000 480 CISCO_TELEPRESENCE_3200 481 CISCO_TELEPRESENCE_500 484 CISCO_7925 493 CISCO_9971 495 CISCO_6921 496 CISCO_6941 497 CISCO_6961 20000 CISCO_7905 30002 CISCO_7920 30006 CISCO_7970 30007 CISCO_7912 30008 CISCO_7902 30016 CISCO_IP_COMMUNICATOR 30018 CISCO_7961 30019 CISCO_7936
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Severity ERROR Routing List Event Log Sys Log Parameter(s) Name(String) Detail(String) Recommended Action Check AlertCentral in RTMT or any alerts that you have received through email to determine what issue has occurred and learn the recommended actions to resolve it. In AlertCentral, right-click the alert to open the alert information. DeviceInitTimeout Device initialization timeout occurred.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Severity Error (3) Parameters Maximum Devices [Int] Recommended Action If you did not expect to exceed the number of devices and you have auto-registration enabled, go to Device > Phones in Cisco Unified CM Administration and search for phones starting with "auto".
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Error (3) Parameter(s) Media Resource List Name(String) Recommended Action RSVP Agents are basically Cisco IOS MTPs or transcoder devices which provide RSVP functionalities. Check the user manual of the configured MTPs and transcoders to see whether they support RSVP functionality.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms MTP/transcoder), and so on, and accordingly calculate the maximum bandwidth that can be allocated per call involving an MTP/transcoder and take that into consideration when configuring the supported codecs in the MTPs and transcoders.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Recommended Action In Real-Time Monitoring Tool, check the CallsActive and CallsInProgress counters for unusual activity on the indicated H.323 trunk. If the CallsActive count is significantly higher than usual, a traffic load issue may be occurring where the demand to send calls over the trunk is greater than the trunk's capacity. Monitor the situation and collect existing trace files.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Facility/Sub-Facility CCM_CALLMANAGER/CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Error (3) Parameters Description(String) IPAddress(String) DeviceName(String) Recommended Action In Cisco Unified CM Administration, verify that the route pattern associated with the device that is identified in this alarm has an accurate and working IP address.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Recommended Action 1. Check network link status. 2. Check if billing server is alive. 3. Check if (s)FTP Server on the billing server is running and accepting request. 4. Check if CDRM Configuration is correct under Serviceability > Tools. 5. Check CDR Repository Manager trace.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms 7. Check if the Publisher is being upgraded. If the CDRAgentSendFileFailureContinues alarm is no longer present, the condition is corrected. CDRFileDeliveryFailureContinues (s)FTP delivery of CDR files failed on retries to the Billing Server outside of the cluster failed on retries after the initial failure.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Severity Error Routing List Event Log Sys Log Data Collector Parameters CDRRepositoryNodeAddress [String] CDRAgentNodeAddress [String] Recommended Action 1. Check network link status. 2. Check if CDR Repository node (first node in the cluster) is alive. 3. Check if CDR Repository Manager is activated on the first node. 4. Check CDRM Configuration under serviceability->tools. 5.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Routing list changed from Data Collector to Alert Manager and existing parameters added. 7.0(1) Error message added.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Existing parameters added. 7.0(1) Error message added. Facility/Sub-Facility CCM_CAR_SCH-CAR Cisco Unified Serviceability Alarm Definition Catalog CallManager/CAR Severity Error (3) Parameters Job Name(String) Job Failure Cause(String) Job Failure Detail(String) Recommended Action 1. Check the status of Cisco CAR Scheduler service. 2.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CDR Rep Severity Error (3) Parameters File Name(String) First Bad Record Cause(String) File Summary(String) Recommended Action Find the bad file from the cdr_repository folders, and check its problematic record based on the information given by the cause and summary.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Severity Error (3) Parameters OS Error Description(String) Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart server. ANNDeviceRecoveryCreateFailed ANN device recovery create failure. The ANN device recovery class create failed, possibly due to lack of memory. If the error code is non-zero it may help determine the cause of the error. The announcement device will not be available.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms kRequestedANNStreamsFailed The requested resources for the configured number of annunciator calls (Call Count service parameter) was not available. If the value gets shown as “Allocated,” it is non-zero. History Cisco Unified Communications Release Action 8.0(1) Added descriptive text and Recommended Actions.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Routing List SDI Event Log Sys Log Parameter(s) OS Error Code(Int) OS Error Description(String) Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart server. kCreateAudioSourcesFailed Creating audio source class failed. Unable to create audio source subcombonent to provide audio for streaming. This may be due to lack of memory. History Cisco Unified Communications Release Action 3.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms kCreateControlFailed Stream Control create failure. Create stream control subcomponent. The error may be due to lack of memory. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.0(1). Facility/Sub-Facility CCM_MEDIA_STREAMING_APP-IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager/IpVms Severity Error (3) Recommended Action Check the system log for an error when the system attempted to load IpVms driver at the last server startup.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms kIpVmsMgrNoLocalNetworkIPAddr Unable to retrieve the network IP address for host server. Unable to obtain the network IP (dotted) address. The Cisco IP Voice Media Streaming App service will terminate. The software media devices (ANN, CFB, MOH, MTP) will be unavailable while this service is stopped. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/IpVms Severity Error (3) Recommended Action Restart the server to ensure the most recent driver is started. If the error continues, then reinstall Cisco Unified Communications Manager to get the proper driver version installed. kMOHTFTPGoRequestFailed Transfer of MOH source file to working path failed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms DBLGetVersionInfoError DBL GetVersionInfo function returned NULL. Facility/Sub-Facility CCM_TCD-TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager/TCD SRV Severity Error (3) Recommended Action None UserLoginFailed User log in failed because of bad user id or password.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Parameters Additional Information [String] Recommended Action Enable trace for the database layer monitor to get specific error information. ErrorReadingInstalledRPMS Could not read installed RPMs to populate component version table. The function that reads the rpm version information and populates database failed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Sys Log Recommended Action Rebooting the box will clear this situation. Alternatively, dbnotify trace could be analyzed to find the client that was removed and that service could be restarted in Cisco Unified Serviceability. IDSEngineFailure Combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Routing List SDI Event Log Sys Log Alert Manager Parameters Event Class ID [String] Event class message [String] Event Specific Message [String] Recommended Action Requires Database Admin. intervention. IPMAApplicationError IPMA Facility/Sub-Facility error.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Parameters Servlet Name [String] Reason [String] Recommended Action See application logs for details IPMAFilteringDown IPMA application filtering is down.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms BDIOverloaded BDI Facility/Sub-Facility overloaded. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3) Parameters Reason [String] Recommended Action See application logs for details WDApplicationError WebDialer Facility/Sub-Facility error.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Severity Error (3) Parameters Servlet Name [String] Reason [String] Recommended Action See application logs for details CiscoDirSyncProcessFailedRetry LDAPSync process failed on particular sync agreement.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms CiscoDirSyncProcessConnectionFailed LDAPSync process failed to connect to LDAP server. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3) Parameters AgreementId [String] LDAPHost [String] Reason [String] Recommended Action Ensure that the LDAP server is online.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3) Parameters SchedulerID [String] ErrorMessage [String] Recommended Action Check the DirSync configuration and logs DirSyncSchedulerFailedToGetDBSchedules Failed to get directory synchronization schedules from DB.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Recommended Action Check the DirSync configuration and logs DirSyncInvalidScheduleFound Invalid schedule read by DirSync scheduler from database.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3) Parameters ScheduleTable [String] Recommended Action Check the DirSync configuration and logs DirSyncScheduleDeletionFailed DirSync schedule deletion request failed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Parameters ScheduleID [String] Recommended Action Check the DirSync configuration and logs. DRFMasterAgentStartFailure DRF Master Agent was unable to start because it was unable to open port 4040. History Cisco Unified Communications Release Action 8.0(1) New name changed from CiscoDRFMasterAgentStartFailure. Routing List elements added. Descriptive text and recommended action changed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) New name changed from CiscoDRFLocalAgentStartFailure. Routing List elements added. Descriptive text and recommended action changed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Severity Error (3) Routing List Event log Sys Log Parameters Reason [String] Recommended Action Check DRF logs for further details. DRFInternalProcessFailure DRF internal process has some problems. History Cisco Unified Communications Release Action 8.0(1) New name changed from CiscoDRFInternalProcessFailure. Routing list added and recommended action changed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms DRFTruststoreMissing DRF uses ipsec truststore certificate for securing communication between the MA and LA service. This certificate is missing on the node, DRF LA will not be able to connect to MA. History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFTruststoreMissing. Routing List elements added. 7.0(1) Error message removed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Facility/Sub-Facility CCM_DRF_LOCAL & CCM_DRF_MASTER/DRF Cisco Unified Serviceability Alarm Definition Catalog System/DRF Severity Error (3) Routing List event Log Sys Log Parameters Reason(String) Recommended Action Remove the suspect server from the network. Refer to the Reason section for suspect servers: Hostname and IP Address.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Parameters Reason(String) Recommended Action Stop the Cisco DRF Master and Cisco DRF Local Agent Services. DRFBackupDeviceError DRF Backup process is failed due to backup device error. History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFBackupDeviceError. Routing List elements added.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Facility/Sub-Facility CCM_DRF_LOCAL & CCM_DRF_MASTER/DRF Cisco Unified Serviceability Alarm Definition Catalog System/DRF Severity Error (3) Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Check if tape drive is working properly and it contains a valid tape. DRFRestoreInternalError DRF Restore operation has encountered an error. Restore cancelled internally.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Recommended Action Check DRF logs for details. DRFMABackupComponentFailure DRF was unable to backup at least one component because of an error. History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFMABackupComponentFailure. Routing List elements added.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/DRF Severity Error (3) Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Check the component restore logs and contact support if needed. DRFMABackupNodeDisconnect The DRF Master Agent was running a backup operation on a CCM cluster, when one of the nodes disconnected before the backup operation was completed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms DRFNoRegisteredComponent No registered components available, backup failed. History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFNoRegisteredComponent. Routing List elements added.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Severity Error (3) Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Ensure at least one feature is configured before attempting a backup. DRFMARestoreNodeDisconnect The node being restored disconnected from the Master Agent prior to being fully restored. History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFMARestoreNodeDisconnect.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms DRFSftpFailure DRF (s)FTP operation has failed. History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFSftpFailure. Routing List elements added.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Severity Error (3) Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Check the DRF logs and contact support if needed. DRFBackupCancelInternalError DRF Backup operation has encountered an error. Backup cancelled internally. History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFBackupCancelInternalError. Routing List elements added.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFLogDirAccessFailure. Routing List elements added.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Routing List Event Log Alert Manager Sys Log Parameters Reason(String) Recommended Action Check DRF logs for further details. CiscoDhcpdFailure DHCP Daemon stopped running. DHCP Daemon cannot be brought up due to configuration error or crash.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Parameters Reason [String] Recommended Action Restart License Manager service on specified node CiscoLicenseRequestFailed License Request Unsuccessful because it cannot fulfill the request.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms CiscoLicenseInternalError Licensing Internal Error. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3) Parameters Reason [String] Recommended Action See application logs for error. CiscoLicenseFileError License File Error due to an invalid or tampered license file.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Severity Error (3) Parameters Message [String] Recommended Action Check the DirSync configuration and logs DuplicateLearnedPattern This alarm occurs when CCD requesting service received a duplicate Hosted DN. The Call Control Discovery (CCD) requesting service received the same hosted DN from multiple call control entities such as Unified CM Express or another Unified CM cluster.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms ScheduledCollectionError An error occurred while executing scheduled collection. Facility/Sub-Facility CCM_TCT-LPMTCT Cisco Unified Serviceability Alarm Definition Catalog System/LpmTct Severity Error (3) Parameters JobID [String] Reason [String] Recommended Action Review configuration for scheduled collection job under Job Status window.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Recommended Action Login into RTMT and check the configured threshold value for LogPartitionLowWaterMarkExceeded alert in Alert Central. If the configured value is set to a lower than the default threshold value unintentionally, change the value to default. Also, examine the trace and log file setting for each of the application in trace configuration page under CCM Serviceability.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Severity Error (3) Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for TFTP service. Also, use RTMT to look for errors that may have occurred around the time of the alarm.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Cisco Unified Communications Manager (Unified CM) received a 4xx or 5xx response from the policy decision point (PDP). A 4xx response indicates errors in the call routing request from Unified CM, for example: a 400 response indicates the call routing request could not be understood by the PDP; a 404 indicates that the PDP did not find a matching request URI.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 7.0(1) Name changed from kReadConfigurationUnknownException. Facility/Sub-Facility CCM_TFTP-TFTP Cisco Unified Serviceability Alarm Definition Catalog System/TFTP Severity Error (3) Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Instance ID3(UInt) Instance ID4(UInt) Recommended Action No action is required. ThreadPoolProxyUnknownException Unknown exception was caught while processing file request. This usually indicates a lack of memory when there is a system issue such as running out of resources. History Cisco Unified Communications Release Action 7.0(1) Name changed from kThreadPoolProxyUnknownException.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/TFTP Severity Error (3) Parameters None Recommended Action Install IPv6 network interface and then restart TFTP service. TestAlarmError Testing error alarm.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Recommended Action None ServiceDeactivationFailed Failed to deactivate a service. Facility/Sub-Facility CCM_SERVICEMANAGER-GENERIC Cisco Unified Serviceability Alarm Definition Catalog System/Service Manager Severity Error (3) Parameters Service Name(String) Reason(String) Recommended Action None ServiceFailed Service terminated.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms ServiceStartFailed Failed to start service. Facility/Sub-Facility CCM_SERVICEMANAGER-GENERIC Cisco Unified Serviceability Alarm Definition Catalog System/Service Manager Severity Error (3) Parameters Service Name(String) Reason(String) Recommended Action None ServiceStopFailed Failed to stop service.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/Service Manager Severity Error (3) Parameters Service Name(String) Reason(Int) Recommended Action If service is required to be running, restart it. FailedToReadConfig Service Manager failed to read configuration file.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Parameters System Call(String) Service(String) Reason(String) Recommended Action None CLM_MsgIntChkError ClusterMgr message integrity check error. ClusterMgr has received a message which has failed a message integrity check. This can be an indication that another node in the cluster is configured with the wrong security password.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Operating System Appliance Parameters Node IP address(String) Recommended Action Verify that this IP address is currently configured as a server in this cluster. IDSEngineCritical This alarm does not compromise data or prevent the use of the system but need to be monitored by the Administrator. History Cisco Unified Communications Release Action 8.0(1) Changed severity level to Error from Critical.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms AnnunciatorNoMoreResourcesAvailable No more Annunciator resources available.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms weigh different factors such as the total amount of available bandwidth, the average number of calls, the average number of calls using the Annunciator, approximate bandwidth use per call, and so on, and accordingly calculate the region bandwidth. Another possible cause is that the bandwidth needed for the call may not be available.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Severity WARNING Routing List SDL SDI Sys Log Event Log Parameter(s) CTI Connection type(String) Recommended Action CTIManager has encountered problems initializing TCP connections. Restart the CTIManager service to resolve this problem. AuthenticationFailed Login Authentication failed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity WARNING Routing List SDL SDI Sys Log Event Log Alert Manager Parameter(s) Policy Decision Point(String) Reject Reason(String) Called Party Number(String) Calling Party Number(String) Calling User Id(String) Recommended Action Evaluate the information provided in this alarm (caller's user ID, to and from DNs, and so on) to dete
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Sys Log Event Log Parameter(s) CCD Maximum Numbers of Learned Patterns (UInt) System Limit of CCD Learned Patterns (UInt) Recommended Action This alarm displays the value that is configured in the Cisco CallManager service parameter, CCD Maximum Numbers of Learned Patterns, as well as the maximum number of learned patterns that are allowed by the system (an internally-controlled maximum).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms ConferenceNoMoreResourcesAvailable Conference resource allocation failed for one or more of the following reasons: the required number of conference resources were not available; for an IOS-based conference bridge, the number of participants to be added to the conference bridge exceeded the maximum number of participants allowed per conference; no lower precedence conference was available for preemption although MLPP
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Routing List SDL SDI Sys Log Event Log Data Collector Parameter(s) Device Name(String) ReasonCode(Enum) Enum Definitions - Reason Code Value Definition 0x8CCC0013 (2362179603) Device is already opened by another application; identify the application that is controlling this device.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms CtiLineOpenFailure Application is unable to open the line. History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiLineOpenFailure.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Value Definition 0x8CCC0005 (2362179589) Line is not found in the device; possible cause could be that the line that previously existed on this device is not available. This could be due to a extension mobility login or logout 0x8CCC00D3 (2362179795) Administrator has restricted the Line to be controllable by application.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Recommended Action Verify that the correct version of the application is being used. If you are not sure of the correct version, contact the application vendor and upgrade the JTAPI/TSP to the version provided by Cisco Unified Communications Manager. JTAPI/TSP plugins are available in Cisco Unified CM Administration (Application > Plugins).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CtiManager Severity WARNING Routing List SDL SDI Sys Log Event Log Recommended Action Heartbeat timeout could occur due to high CPU usage or network connectivity problems. Check for and fix any network issues or high CPU usage on the application server.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Recommended Action Verify whether the affected application is experiencing a problem. Contact the support organization for the affected application if the problem persists and provide sequence number and error message for further investigation. DaTimeOut The digit analysis component in Cisco Unified Communications Manager has timed out.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Warning (4) Parameters Device name. [String] Device MAC address [Optional]. [String] Device IP address. [String] Protocol. [String] Device description [Optional]. [String] User ID [Optional]. [String] Load ID. [Optional] [String] Associated directory numbers.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms 11 CISCO_VGC_VIRTUAL_PHONE 12 CISCO_ATA_186 20 SCCP_PHONE 30 ANALOG_ACCESS 40 DIGITAL_ACCESS 42 DIGITAL_ACCESS+ 43 DIGITAL_ACCESS_WS-X6608 47 ANALOG_ACCESS_WS-X6624 48 VGC_GATEWAY 50 CONFERENCE_BRIDGE 51 CONFERENCE_BRIDGE_HARDWARE 52 CONFERENCE_BRIDGE_HARDWARE_HDV2 53 CONFERENCE_BRIDGE_HARDWARE_WS-SVC-CMM 61 H323_PHONE 62 H323_GATEWAY 70 MUSIC_ON_HOLD 71 DEVICE_PILOT 72 CTI_PORT 73
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms 132 SIP_GATEWAY 133 WSM_TRUNK 134 REMOTE_DESTINATION_PROFILE 227 7915_12_BUTTON_LINE_EXPANSION_MODULE 228 7915_24_BUTTON_LINE_EXPANSION_MODULE 229 7916_12_BUTTON_LINE_EXPANSION_MODULE 230 7916_24_BUTTON_LINE_EXPANSION_MODULE 232 CKEM_36_BUTTON_LINE_EXPANSION_MODULE 254 UNKNOWN_MGCP_GATEWAY 255 UNKNOWN 302 CISCO_7989 307 CISCO_7911 308 CISCO_7941G_GE 309 CISCO_7961G_GE 335 MOTOROLA_CN622 3
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms 496 CISCO_6941 497 CISCO_6961 20000 CISCO_7905 30002 CISCO_7920 30006 CISCO_7970 30007 CISCO_7912 30008 CISCO_7902 30016 CISCO_IP_COMMUNICATOR 30018 CISCO_7961 30019 CISCO_7936 30027 ANALOG_PHONE 30028 ISDN_BRI_PHONE 30032 SCCP_GATEWAY_VIRTUAL_PHONE 30035 IP_STE Recommended Action In the Cisco Unified Reporting tool, run the Unified CM Multi-Line Devices report and check the number of lin
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms History Cisco Unified Communications Release Action 8.0(1) • Severity changed from Error to Warning. • Following information is updated: – Enum Definitions for DeviceType – Enum Definitions – Enum Definitions for IPAddrAttributes – Enum Definitions for IPV6AddrAttributes 7.1 IPv6 parameters added: IPV6Address[Optional][String], IPAddrAttributes[Optional][Enum], and IPV6AddrAttributes[Optional][Enum].
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms 42 DIGITAL_ACCESS+ 43 DIGITAL_ACCESS_WS-X6608 47 ANALOG_ACCESS_WS-X6624 48 VGC_GATEWAY 50 CONFERENCE_BRIDGE 51 CONFERENCE_BRIDGE_HARDWARE 52 CONFERENCE_BRIDGE_HARDWARE_HDV2 53 CONFERENCE_BRIDGE_HARDWARE_WS-SVC-CMM 62 H323_GATEWAY 70 MUSIC_ON_HOLD 71 DEVICE_PILOT 73 CTI_ROUTE_POINT 80 VOICE_MAIL_PORT 83 SOFTWARE_MEDIA_TERMINATION_POINT_HDV2 84 CISCO_MEDIA_SERVER 85 CISCO_VIDEO_CONFERENCE
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms 255 UNKNOWN 30027 ANALOG_PHONE 30028 ISDN_BRI_PHONE 30032 SCCP_GATEWAY_VIRTUAL_PHONE Enum Definitions Code Reason 1 Unknown—(SCCP only) The device failed to register for an unknown reason. If this persists, collect SDL/SDI traces with "Enable SCCP Keep Alive Trace" enabled and contact TAC.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms 11 InvalidX509NameInCertificate—Configured "X.509 Subject Name" doesn't match what's in the certificate from the device. Check the Security profile of the indicated device and verify the "Device Security Mode" is either "Authenticated" or "Encrypted". Verify the "X.509 Subject Name" field has the right content. It should match the Subject Name in the certificate from the peer.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Enum Definitions for IPV6AddrAttributes Code Reason 0 Unknown—The device has not indicated what this IPv6 address is used for. 1 Administrative only—The device has indicated that this IPv6 address is used for administrative communication (web interface) only. 2 Signal only—The device has indicated that this IPv6 address is used for control signaling only.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Warning Parameters Device name. [String] Device MAC address [Optional]. [String] Device IP address [Optional]. [String] Protocol. [String] Device type. [Optional] [Enum] Device description [Optional]. [String] Reason Code [Optional]. [Enum] IPV6Address [Optional].
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms 83 SOFTWARE_MEDIA_TERMINATION_POINT_HDV2 84 CISCO_MEDIA_SERVER 85 CISCO_VIDEO_CONFERENCE_BRIDGE 90 ROUTE_LIST 100 LOAD_SIMULATOR 110 MEDIA_TERMINATION_POINT 111 MEDIA_TERMINATION_POINT_HARDWARE 112 MEDIA_TERMINATION_POINT_HDV2 113 MEDIA_TERMINATION_POINT_WS-SVC-CMM 120 MGCP_STATION 121 MGCP_TRUNK 122 GATEKEEPER 124 7914_14_BUTTON_LINE_EXPANSION_MODULE 125 TRUNK 126 TONE_ANNOUNCEMENT_PLAYER
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms 6 ConnectivityError - Network communication between the device and Cisco Unified CM has been interrupted. Possible causes include device power outage, network power outage, network configuration error, network delay, packet drops and packet corruption. It is also possible to get this error if the Cisco Unified CM node is experiencing high CPU usage.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms 16 DuplicateRegistration - Cisco Unified CM detected that the device attempted to register to 2 nodes at the same time. Cisco Unified CM initiated a restart to the phone to force it to re-home to a single node. No action necessary, the device will re-register automatically. 17 CallManagerApplyConfig - An ApplyConfig command was invoked from Unified CM Administration resulting in an unregistration.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms DigitAnalysisTimeoutAwaitingResponse Cisco Unified Communications Manager sent a routing request to the policy decision point but the request timed out without a response. Cisco Unified Communications Manager (Unified CM) was unable to complete the routing request before timing out. This time out could occur due to low system resources, high CPU usage, or a high volume of call activities on this Unified CM node.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Severity WARNING Routing List Event Log Sys Log Parameter(s) Reason(String) Recommended Action It is recommended to perform a Backup using the Disaster Recovery System. EMCCFailedInRemoteCluster There was an EMCC login failure at a remote Unified CM. EMCC login could fail due to the following reasons: • User does not exist in any of the configured remote cluster. • User is not enabled for EMCC.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Recommended Action Perform the following steps: Step 1 Ensure that the user is a valid EMCC user and that user home cluster is added as a EMCC remote cluster (From Unified CM Administration window, go to System > EMCC > Remote Cluster > Add New).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Recommended Action Check if call routing response from the policy decision point complies with the guidelines specified for external call control in the Cisco Unified Communications Manager documentation. Check if any optional elements included as the policy obligations in the call routing response are correctly entered according to the external call control documentation, including any applicable API documentation.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms H323Stopped Cisco CallManager is not ready to handle calls for the indicated H323 device. Cisco Unified Communications Manager (Unified CM) is not ready to handle calls for the indicated H.323 device. This could be due to Unified CM being unable to resolve the gateway name to IP address. For trunks, this alarm should only occur when a system administrator has made a configuration change such as resetting the H.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms InvalidSubscription A message has been received from an IME server that contains a subscription identifier that is not handled by this node Each node that communicates with a IME server saves a subscription identifier associated with each IME client instance. A IME server has sent a message with a subscription identifier that does not match any of the previously sent subscription identifiers.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Parameter(s) CTI Connection type(String) Recommended Action This alarm indicates that TSP/JTAPI has reported a QBE PDU that cannot be recognized by CTIManager. Contact the support organization for the affected application, install the JTAPI or TSP plugin and restart the application. JTAPI/TSP plugins are available from the Find and List Plugins window in Cisco Unified CM Administration (Application > Plugins).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Facility/Sub-Facility CCM_MEDIA_STREAMING_APP-IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager/IpVms Severity Warning Recommended Action Add the announcement. kANNAudioUndefinedLocale Unknown ANN locale. The requested Locale for an announcement is not installed. For network locale you use the platform CLI interface to run (run sql select * from typecountry where enum = #), #=locale.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms History Cisco Unified Communications Release 8.0(1) Action • Severity changed from Informational to Warning. • Parameter list added.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/IpVms Severity Warning Parameter(s) Parameter Name(String) Value Used(String) Recommended Action Review the service parameter settings and configure the CFB device settings properly using the Cisco Unified CM Administration. kChangeNotifyServiceCreationFailed Database change notification subsystem not starting.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Recommended Action Restart the Cisco IP Voice Media Streaming App service to get the DB notification reenabled. kChangeNotifyServiceGetEventFailed Invalid notification event returned by database change notification. The change notification subsystem returned an invalid notification event. The Cisco IP Voice Media Streaming App service will terminate.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.0(1) • Severity changed from Error to Warning.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Facility/Sub-Facility CCM_MEDIA_STREAMING_APP-IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager/IpVms Severity Warning Parameters Error [String] Recommended Action Restarting the Cisco IP Voice Media Streaming App service or possibly restarting the server may resolve the error condition. kDeviceMgrCreateFailed Device connection manager failed to start.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms kDeviceMgrOpenReceiveFailedOutOfStreams Open receive failure. The open receive channel failed. This may indicate a mismatch of media resources between Cisco Unified Call Manager and the Cisco IP Voice Media Streaming App service. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.0(1). Severity changed from Error to warning.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Facility/Sub-Facility CCM_MEDIA_STREAMING_APP-IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager/IpVms Severity Warning Parameters Trace Name [String] Recommended Action Cisco Unified Communications Manager may have gone down or is unable to respond. Check status of Cisco Unified CM. The media device should automatically reregister.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms kDeviceMgrSocketNotifyEventCreateFailed Creation socket event failure. An error was reported when creating a notification event for a socket interface. This may be due to a resource shortage. The media device will remain unavailable. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.0(1).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/IpVms Severity Warning Parameters Trace Name [String] Recommended Action Check the performance counters for the media resources on Cisco Unified CM and Cisco IP Voice Media Streaming App to determine if there is a resource leak. You should also use the platform CLI command "Show Media Streams" to check for orphaned media RTP connections.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms kFixedInputCodecStreamFailed Fixed input codec stream initialization failure. Initialization of sound card codec source transcoding process failed. The fixed audio source will not play possibly due to memory or resource shortage. History Cisco Unified Communications Release 8.0(1) Action • Severity changed from Error to Warning.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Facility/Sub-Facility CCM_MEDIA_STREAMING_APP-IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager/IpVms Severity Warning Parameters Codec Type [String] Recommended Action Reset MOH device, if failure continues restart the server. Monitor for errors in trace files and system log. kFixedInputCreateSoundCardFailed Fixed stream sound card interface create failure.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms kFixedInputInitSoundCardFailed Fixed stream sound card interface initialization failure. Initialization of sound card failed. Fixed audio source will not play possibly due to missing or unconfigured USB sound device. History Cisco Unified Communications Release 8.0(1) Action • Severity changed from Error to Warning.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Facility/Sub-Facility CCM_MEDIA_STREAMING_APP-IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager/IpVms Severity Warning Parameters Error text [String] Recommended Action Check that the USB sound device is properly installed. Unplug the USB sound device and replug back into the USB connector. Reset MOH device, restart Cisco IP Voice Media Streaming App service, or restart the server.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms kIPVMSMgrEventCreationFailed Creation of required signaling event failed. An error was encountered when creating a signaling event component. This may be due to a resource shortage. The Cisco IP Voice Media Streaming App service will terminate. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.0(1).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Facility/Sub-Facility CCM_MEDIA_STREAMING_APP-IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager/IpVms Severity Warning Parameters OS Error Description(String) Recommended Action Monitor the status of the Cisco IP Voice Media Streaming App service. It should automatically be restarted. If the error reoccurs, restart the server.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms kMOHMgrCreateFailed Error starting MOH Audio source subcomponent. A error was encountered by the Music-on-Hold device while starting the sub-component that provides audio from files or sound card. This may be due to shortage of resources (memory). History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.0(1).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Facility/Sub-Facility CCM_MEDIA_STREAMING_APP-IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager/IpVms Severity Warning Parameters OS Error Description(String) Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart the server. kMOHMgrThreadxFailed Starting of MOH audio manager failed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms kMTPDeviceRecordNotFound MTP device record not found. A device record for the software media termination point device was not found in the database. This is normally automatically added to the database when a server is added to the database. The software MTP device will be disabled. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Recommended Action Verify the Cisco IP Voice Media Streaming App service parameter for number of CFB calls. Restart the server to reset the stream resources. kRequestedMOHStreamsFailed MOH requested streams failure. The resources for the number of requested streams was not available. History Cisco Unified Communications Release Action 8.0(1) Severity changed from Error to Warning.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms LogCollectionJobLimitExceeded The number of Log Collection Jobs have exceeded the allowed limit. The number of concurrent trace collection from the server has exceeded the allowed limit of trace collection. The allowed limit is defined in the documentation for Trace and Log Central, however this limit can not be changed by sysadmin. History Cisco Unified Communications Release Action 8.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Parameters UsedDiskSpace [String] MessageString [Optional]. [String] Recommended Action Login into RTMT and check the configured threshold value for LogPartitionLowWaterMarkExceeded alert in Alert Central. If the configured value is set to a lower than the default threshold value unintentionally, change the value to default.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiMaxDevicesPerNodeExceeded. Cisco Unified Serviceability Alarm Definition Catalog CallManager/CtiManager Severity WARNING Routing List SDL SDI Sys Log Event Log Recommended Action One or more applications are controlling more devices than the CTI support allows on the specified Unified CM node.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Event Log Recommended Action The application is controlling more devices than the CTI support allows. Review the application configuration and remove devices that are not required to be controlled. The stability of the system will be impacted if the application does not restrict support to the device limit specified by CTI in the CTIManager service parameter, Maximum Devices Per Provider.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms of MOH server are already in use; No matching codecs or capability mismatch between the held party and MOH server; Not enough bandwidth between the held party and MOH source; No audio stream available for the MOH server. History Cisco Unified Communications Release Action 8.0(1) Severity changed from Error to Warning.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Examine the bandwidth requirements in your deployment to determine whether bandwidth between the locations can be increased. However, please note that increasing the bandwidth between these two locations means that you may need to reduce the bandwidth between other locations. Refer to the System Guide, SRNDs, and related Unified CM documentation for more details.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Warning Parameter(s) Media Resource List Name(String) Recommended Action If the MTP or transcoder allocation is failing due to a capability mismatch, it's possible that the media device does not support the capability (such as IPv4 to IPv6 conversion, passthrough) or the capability might not be configured in the device.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms codecs in the MTPs and transcoders. A good idea is to configure the media devices with all the supported codecs and set the region bandwidths to restrict too much bandwidth usage (refer to the Unified CM documentation for details on region and location settings).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Recommended Action Restart the IP Voice Media Streaming App service or restart the server. NotEnoughChans Call attempt was rejected because requested gateway channel(s) could not be allocated.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms History Cisco Unified Communications Release Action 7.0(1) Name changed from kNoCallManagerFound. 8.0(1) Severity changed from Error to Warning.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Routing List SDL SDI Sys Log Event Log Parameter(s) DID(String) RejectedRoutes Rejected route due to Untrusted status. This alarm is generated when Unified CM learned a route from the IME server. However, due to the configured Trusted or Untrusted list, the route was rejected.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Note Spare Partition is not used for Intercompany Media Engine server. So this alert will not be triggered for Intercompany Media Engine. History Cisco Unified Communications Release Action 7.0(1) Error message added. 8.0(1) Severity changed from Error to Warning.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Warning (4) Parameters Device Name. [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Incoming Port Number. [UInt] Outgoing Port Number. [UInt] Incoming Transport Type [Enum]Outgoing Transport Type [Enum]IPV6Address [Optional].
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms History Cisco Unified Communications Release 8.0(1) Action • Severity changed from Error to Warning. • Enum Definitions for DeviceType are updated. • Enum Reasons table is updated. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Warning Parameters Device IP address. [String] Device Port. [UInt] Device name [Optional].
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms 308 CISCO_7941G_GE 309 CISCO_7961G_GE 335 MOTOROLA_CN622 336 BASIC_3RD_PARTY_SIP_DEVICE 348 CISCO_7931 358 CISCO_UNIFIED_COMMUNICATOR 365 CISCO_7921 369 CISCO_7906 374 ADVANCED_3RD_PARTY_SIP_DEVICE 375 CISCO_TELEPRESENCE 404 CISCO_7962 412 CISCO_3951 431 CISCO_7937 434 CISCO_7942 435 CISCO_7945 436 CISCO_7965 437 CISCO_7975 446 CISCO_3911 468 CISCO_UNIFIED_MOBILE_COMMUNICATOR 478
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Enum Reason Code Reason 2 MisconfiguredDirectoryNumber - There is a configuration mismatch between the directory numbers configured on the phone and the directory numbers configured in the Cisco Unified CM database. If this is a third-party phone, confirm that the phone configuration is correct and matches the Cisco Unified CM configuration.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Severity changed from Error to Warning.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms ThreadKillingError An error occurred when CMI tried to stop the CMI service. As a normal part of the process of stopping the CMI service, open threads are closed (killed). This alarm indicates that a timeout has occurred which means that the shutdown process is taking longer than expected, causing the operating system to return an error. History Cisco Unified Communications Release Action 8.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Parameters Device Name(String) Login Date/Time(String) Login UserID(String) Reason(String) Recommended Action Try again with valid credentials or try resetting the credentials. UserUserPrecedenceAlarm User-to-user IE was not successfully tunneled to destination; please refer to reason code for additional details. History Cisco Unified Communications Release 8.0(1) Action • Severity changed from Error to Warning.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Enum Definitions Code Definition 2 HopCountExceeded—The hop count field in passing User-to-User IE exceeded the maximum value of 10. The reason could be the presence of routing loops across the Unified CM trunk interfaces (PRI, intercluster trunk, and so on). The recommended action is to check that no routing loops exist across the Unified CM trunk interfaces (PRI, intercluster trunk, and so on) and gateway (H.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CtiManager Severity WARNING Routing List SDL SDI Sys Log Event Log Parameter(s) Directory Number(String) Recommended Action The line issuing the request to set the MWI lamp on the target line might not have the proper partitions/calling search space settings to allow it to reach the target line.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Enum Definitions for MediaResourceType Code Definition 1 MediaTerminationPoint 2 Transcoder 3 ConferenceBridge 9 RSVP Agent Recommended Action First, go to Cisco Unified CM Administration to check the configuration of the devices that are part of the Media Resource Groups in the Media Resource Group List that was specified in the alarm (Media Resource Group List Configuration window and Media Resource Gro
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms (Cisco Unified Serviceability > Tools > Service Activation) and if it is not enabled, activate the Cisco IP Voice Media Streaming App service. Devices should try to register. You can also check the status of the service to be sure it is showing as Started (Tools > Control Center > Feature Services).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms CDRHWMExceeded The CDR files disk usage has exceeded the High Water Mark. CDRM deleted some successfully delivered CDR files that are still within the preservation duration, in order to bring the disk usage down to below HWM. E-mail alert will be sent to the admin. History Cisco Unified Communications Release Action 8.0(1) Changed Data Collector Routing List element to Alert Manager.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CEF Severity Warning (4) Routing List SDI Sys Log Event Log Alert Manager SNMP Traps Parameters Category(String) Reason Code(String) Report Timestamp(String) Device name.(String) Device IP address.(String) Directory number(String) Recommended Action Investigate the cause for problem report.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Inactive(String) FailedLoadId(String) Method(Enum) FailureReason(Enum) Server(String) Enum Definitions for Method Code Definition 1 TFTP 2 HTTP 3 PPID Enum Definitions for FailureReason Code Definition 1 TFTP server returned specific error text 2 File Not Found 3 Internal Phone Error 4 TftpClient could not write out the results 5 Encryption error 6 File not encrypted 7 Encryption key mismatch
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms • TFTP service is activated and running on the Image Download Server. Verify the Image Download Server is accessible from the phone. • Device configured. EMAppStopped EM Application started.Application is shutting down gracefully because of an unloaded from Tomcat.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms IPMAManagerLogout IPMA Manager Logged out. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Warning (4) Parameters Servlet Name [String] Reason [String] Recommended Action To re-login the user, click update in the CCMAdmin IPMA Service configuration page for this user. BDIStopped BDI Application stopped.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Severity Warning (4) Parameters ScheduleTableName [String] Recommended Action Check the DirSync configuration DirSyncScheduledTaskTimeoutOccurred Timeout occurred for directory synchronization task.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Severity Warning (4) Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Ensure that the component that was de-registered is not needed for further backup/restore operation. DRFDeRegistrationFailure DRF de-registration request for a component failed. History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFDeRegistrationFailure. Routing List elements added.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms DRFDeRegisteredServer DRF automatically de-registered all the components for a server. This server might have got disconnected from CCM cluster. History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFDeRegisteredServer. Routing List elements added.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Severity Warning (4) Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Ensure at least one feature is configured for the scheduled backup to run. TotalProcessesAndThreadsExceededThresholdStart The current total number of processes and threads has exceeded the maximum number of tasks configured for Cisco RIS Data Collector service parameter.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms To determine if this is the cause of the alarm - after you have checked all the other errors described here - use RTMT to check the System object for performance counters Total Threads and Total Processes to confirm that the values in those counters do not exceed the value configured in the Cisco RIS Data Collector service parameter, Maximum Number of Processes and Threads.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog System/Test Severity Warning (4) Recommended Action None authLdapInactive Authentication failed because the user exists in the database and the system specifies LDAP authentication. A directory sync got performed in the immediate past (1 day). History Cisco Unified Communications Release Action 7.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/IMS Severity Warning (4) Parameters lock(String) Recommended Action Administrator can unlock this user. authHackLock User attempted too many incorrect authentications. The maximum number of attempts gets set by the administrator. History Cisco Unified Communications Release Action 7.0(1) Error message added. 8.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/IMS Severity Warning (4) Parameters UserID(String) Recommended Action Reset credential. BeginThrottlingCallListBLFSubscriptions Cisco Unified Communications Manager has initiated throttling of CallList BLF Subscriptions as a preventive measure to avoid overloading the system.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Recommended Action Restart the service. authFail Failed to authenticate this user. History Cisco Unified Communications Release Action 7.0(1) Error message added. 8.0(1) Changed severity level from Notice to Warning. Cisco Unified Serviceability Alarm Definition Catalog System/IMS Severity Warning (4) Parameters Authentication failure(String) Recommended Action Determine correct credentials and retry.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Parameters OS Error Text(String) Path Name(String) Recommended Action Check for available free space on the common data storage area. If full, take action to remove old trace files to free space. Restart the Cisco IP Voice Media Streaming App service. MOHDeviceRecoveryCreateFailed An error got triggered restarting the Music On Hold (MOH) device. It may have been caused by a shortage of memory resources.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 8.0(1) Updated the descriptive text and Recommended Action text. Added Caution statement. Changed severity level from Informational to Warning.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Routing List SDI Event Log Sys Log Parameters Device Name [String] Trace Name [String] OS Error Text [String] Recommended Action This error may be due to a memory resource shortage. Restart the Cisco IP Voice Media Streaming App service or restart the Cisco Unified CM server. kMOHBadMulticastIP An invalid multicast IP address (out of range) was found. History Cisco Unified Communications Release Action 3.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Parameters Codec Type [String] Multicast IP Address [String] Recommended Action Correct the setting on the Music-on-Hold device configuration for multicast address. kDeviceMgrSocketDrvNotifyEvtCreateFailed This alarm get generated when creating a signaling event for communication with the media streaming kernel driver.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms WDStopped WebDialer application stopped and was unloaded from Tomcat. History Cisco Unified Communications Release Action 8.0(1) Severity changed from Alert to Warning.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Changed severity level from Informational to Notice. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Notice Parameters Channel Id. [UInt] Unique channel ID [String] Device name.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/CertMonitorAlarmCatalog Severity Notice(5) Routing List Event Log Sys Log Parameters Message(String) Recommended Action Regenerate the certificate that is about to expire by accessing the Cisco Unified Operating System and go to Certificate Management.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms DbInsertValidatedDIDFailure The Insertion of a IME provided e164DID has failed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Parameters Channel Id. [UInt] Unique channel Id [String] Device Name. [String] Device IP address [String] Recommended Action None EndPointRegistered This alarm occurs when a device is successfully registered with Cisco Unified Communications Manager.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms RAS Address(String) IPV6Address(String) IPAddressAttributes(Enum) IPV6AddressAttributes(Enum) ActiveLoadId(String) InactiveLoadId(String) Enum Definitions -Performance monitor object type Value Definition 2 Cisco Phone Enum Definitions -Device type Value Definition 1 CISCO_30SP+ 2 CISCO_12SP+ 3 CISCO_12SP 4 CISCO_12S 5 CISCO_30VIP 6 CISCO_7910 7 CISCO_7960 8 CISCO_7940 9 CISCO_7935 12 CISCO_A
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Value Definition 374 ADVANCED_3RD_PARTY_SIP_DEVICE 375 CISCO_TELEPRESENCE 404 CISCO_7962 412 CISCO_3951 431 CISCO_7937 434 CISCO_7942 435 CISCO_7945 436 CISCO_7965 437 CISCO_7975 446 CISCO_3911 468 CISCO_UNIFIED_MOBILE_COMMUNICATOR 478 CISCO_TELEPRESENCE_1000 479 CISCO_TELEPRESENCE_3000 480 CISCO_TELEPRESENCE_3200 481 CISCO_TELEPRESENCE_500 484 CISCO_7925 493 CISCO_9971 495 CISCO_6
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Value Definition 2 Signal only - The device has indicated that this IPv4 address is used for control signaling only 3 Administrative and signal - The device has indicated that this IPv4 address is used for administrative communication (web interface) and control signaling Enum Definitions -IPV6AddressAttributes Value Definition 0 Unknown - The device has not indicated what this IPv6 address is used for 1 Ad
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Severity Notice Parameters Device Name. [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String] The Server 1 IP Address/Host Name as configured in the Trunk Configuration window [String] Remote CallManager Server 2[Optional]. [String] Remote CallManager Server 3[Optional].
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Recommended Action None. kDeviceMgrMoreThan50SocketEvents More than 50 events returned from TCP link. The specified Cisco Unified Communications Manager TCP link has returned a large number of TCP events. This indicates an unexpected flood of events. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.0(1).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Notice Parameters Device Name [String] Recommended Action Informational purposes only; no action is required. MaxCallDurationTimeout An active call was cleared because the amount of time specified in the Maximum Call Duration Timer service parameter had elapsed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Destination Device name(String) Call start time(UInt) Call stop time(UInt) Calling Party Number(String) Called Party Number(String) Recommended Action If the duration of the call is too short, increase the value in the Cisco CallManager service parameter or disable the maximum duration by setting the Maximum Call Duration Timer parameter to zero.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Recommended Action None SIPStarted Cisco CallManager is ready to handle calls for the indicated SIP device. This alarm does not indicate the current state of the SIP device, only that Cisco CallManager is prepared to handle calls to/from the SIP device. History Cisco Unified Communications Release 8.0(1) 7.1 Action • Severity changed from Informational to Notice.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Enum Definitions for InTransportType Code Definition 1 TCP 2 UDP 3 TLS 4 TCP/UDP Enum Definitions for OutTransportType Code Definition 1 TCP 2 UDP 3 TLS Recommended Action None SMDICmdError CMI receives an invalid incoming SMDI message.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Parameter(s) Invalid SMDI command(String) Recommended Action Contact the vendor of the third-party voice messaging system and discover why it is sending SMDI message with an invalid format. SMDIMessageError SMDI message contains invalid DN. History Cisco Unified Communications Release Action 8.0(1) Name changed from kSMDIMessageError.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Severity Notice (5) Recommended Action None TotalProcessesAndThreadsExceededThresholdEnd The current total number of processes and threads is less than the maximum number of tasks configured in the Cisco RIS Data Collector service parameter, Maximum Number of Processes and Threads.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/IMS Severity Notice (5) Routing List Event Log Parameters Authentication failure due to expired soft lock.(String) Recommended Action Administrator may reset the credential. authMustChange Authentication failed because it is marked that it must be changed by the user.“User must change” is set on this credential. The user must change the credential.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms History Cisco Unified Communications Release Action 7.0(1) Error message added. 8.0(1) Changed severity level to Notice from Informational.Corrected parameter and added Routing List element. Cisco Unified Serviceability Alarm Definition Catalog System/IMS Severity Notice (5) Routing List Event Parameters Credential read failure for(String) Recommended Action Ensure credential (user name) exists.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms CiscoHardwareLicenseInvalid Installation on invalid or obsolete hardware. Cannot upload license files. Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity INFORMATIONAL Routing List Sys Log Event Log SNMP Traps Parameter(s) Reason(String) Recommended Action Obtain correct hardware and re-install. CiscoLicenseFileInvalid License File is invalid.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from kCMIServiceStatus. Cisco Unified Serviceability Alarm Definition Catalog CMIAlarmCatalog/CMI Severity INFORMATIONAL Routing List Event Log SDI Parameter(s) Service Priority(String) Recommended Action Informational purpose only; no action is required.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms CriticalEvent Failed to write into the primary file path. Audit Event is generated by this application. Cisco Unified Serviceability Alarm Catalog AuditLog Severity INFORMATIONAL Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Enum Definitions - Reason Code Value Definition 0 Unknown 1 CallManager service is not available to process request; verify that the CallManager service is active.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CtiManager Severity INFORMATIONAL Routing List SDL SDI Sys Log Event Log Parameter(s) Device Name(String) Recommended Action This alarm is for informational purposes only; no action is required. CtiDeviceOpened Application opened a device. History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiDeviceOpened.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action This alarm is for informational purposes only; no action is required. CtiLineOpened Application opened the line. History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiLineOpened.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CtiManager Severity INFORMATIONAL Routing List SDL SDI Sys Log Event Log Parameter(s) Directory Number(String) Device Name(String) Recommended Action This alarm is for informational purposes only; no action is required. CtiProviderClosed CTI application closed the provider.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms IPAddress(String) IPV6Address(String) Reason code(Enum) Enum Definitions - Reason Code Value Definition 0 Unknown 1 Heart beat from application missed. Possible causes include network connectivity issues or Unified CM node experiencing high CPU usage.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms 3 Application requested provider close 4 Provider open failure; application could not be initialized 5 User deleted. User associated with the application is deleted from the Unified CM Administration 6 SuperProvider permission associated with the application is removed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiProviderOpened.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity Informational Parameters None Recommended Action None CtiDeviceOutofService Device is out of service. History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiDeviceOutofService. Severity changed from Notice to Informational.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiLineClosed. Severity changed from Notice to Informational. Cisco Unified Serviceability Alarm Definition Catalog CallManager/CtiManager Severity INFORMATIONAL Routing List SDL SDI Sys Log Event Log Data Collector Parameter(s) Directory Number(String) Partition(String) Device Name(String) Reason code.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Value Definition 8 Application cannot control this line as CTI Allow Control is not enabled. Administrator has restricted the Line to be controllable by application.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms DefaultDurationInCacheModified Default value of a Certificate duration in cache is modified in the Service Parameter page. This usually means that the Default Certificate duration in cache value is modified in the Service Parameter page. Cisco Unified Serviceability Alarm Catalog System/TVS Severity INFORMATIONAL Routing List SDI Event Log Data Collector Sys Log Recommended Action None.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms DRFBackupCompleted DRF backup completed successfully. Cisco Unified Serviceability Alarm Definition Catalog System/DRF Severity INFORMATIONAL Routing List Event Log Sys Log Parameter(s) Reason(String) Recommended Action Ensure that the backup operation is completed successfully. DRFRestoreCompleted DRF restore completed successfully.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity INFORMATIONAL Routing List SDL SDI Sys Log Alternate Syslog Parameter(s) Device name(String) Product type(String) Device type(Enum) Enum Definitions -Device type Value Definition 1 CISCO_30SP+ 2 CISCO_12SP+ 3 CISCO_12SP 4 CISCO_12S 5 CISCO_30VIP 6 CISCO_7910 7 CISCO_7960 8 CISCO_7940 9 CISCO_7935 12 C
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Value Definition 348 CISCO_7931 358 CISCO_UNIFIED_COMMUNICATOR 365 CISCO_7921 369 CISCO_7906 374 ADVANCED_3RD_PARTY_SIP_DEVICE 375 CISCO_TELEPRESENCE 404 CISCO_7962 412 CISCO_3951 431 CISCO_7937 434 CISCO_7942 435 CISCO_7945 436 CISCO_7965 437 CISCO_7975 446 CISCO_3911 468 CISCO_UNIFIED_MOBILE_COMMUNICATOR 478 CISCO_TELEPRESENCE_1000 479 CISCO_TELEPRESENCE_3000 480 CISCO_TEL
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms EndPointRestartInitiated Device restart initiated or Apply Config initiated on the specified device. This alarm occurs when a device is restarted via the Restart button in Cisco Unified CM Administration window or when a system administrator presses the Apply Config button for a device that does not support conditional restart.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms 119 CISCO_7971 255 UNKNOWN 302 CISCO_7989 307 CISCO_7911 308 CISCO_7941G_GE 309 CISCO_7961G_GE 335 MOTOROLA_CN622 336 BASIC_3RD_PARTY_SIP_DEVICE 348 CISCO_7931 358 CISCO_UNIFIED_COMMUNICATOR 365 CISCO_7921 369 CISCO_7906 374 ADVANCED_3RD_PARTY_SIP_DEVICE 375 CISCO_TELEPRESENCE 404 CISCO_7962 412 CISCO_3951 431 CISCO_7937 434 CISCO_7942 435 CISCO_7945 436 CISCO_7965 437 C
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms 30018 CISCO_7961 30019 CISCO_7936 30035 IP_STE Recommended Action Informational purposes only; no action is required. EndThrottlingCallListBLFSubscriptions CallManager has resumed accepting CallList BLF Subscriptions subsequent to prior throttling. History Cisco Unified Communications Release Action 8.0(1) Severity changed from Warning to Informational.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Following information is updated: 7.1 • Enum Definitions for Performance Monitor ObjType • Enum Definitions for Device type Parameters added for IPv6: IPV6Address[Optional].[String], IPAddressAttributes[Optional].[Enum], IPV6AddressAttributes [Optional].[Enum], and ActiveLoadId [Optional].[String].
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms ActiveLoadId [Optional].[String] InactiveLoadId [Optional].[String] Enum Definitions for Performance Monitor ObjType Code Reason 1 Cisco CallManager 3 Cisco Lines 4 Cisco H.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms 85 CISCO_VIDEO_CONFERENCE_BRIDGE 90 ROUTE_LIST 100 LOAD_SIMULATOR 110 MEDIA_TERMINATION_POINT 111 MEDIA_TERMINATION_POINT_HARDWARE 112 MEDIA_TERMINATION_POINT_HDV2 113 MEDIA_TERMINATION_POINT_WS-SVC-CMM 120 MGCP_STATION 121 MGCP_TRUNK 122 GATEKEEPER 124 7914_14_BUTTON_LINE_EXPANSION_MODULE 125 TRUNK 126 TONE_ANNOUNCEMENT_PLAYER 131 SIP_TRUNK 132 SIP_GATEWAY 133 WSM_TRUNK 134 REM
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Enum Definitions for IPV6AddrAttributes Code Reason 0 Unknown—The device has not indicated what this IPv6 address is used for. 1 Administrative only—The device has indicated that this IPv6 address is used for administrative communication (web interface) only. 2 Signal only—The device has indicated that this IPv6 address is used for control signaling only.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Code Device Type 12 CISCO_ATA_186 20 SCCP_PHONE 21 STATION_PHONE_APPLICATION 30 ANALOG_ACCESS 40 DIGITAL_ACCESS 41 DIGITAL_ACCESS_T1 42 DIGITAL_ACCESS+ 43 DIGITAL_ACCESS_WS-X6608 47 ANALOG_ACCESS_WS-X6624 48 VGC_GATEWAY 50 CONFERENCE_BRIDGE 51 CONFERENCE_BRIDGE_HARDWARE 52 CONFERENCE_BRIDGE_HARDWARE_HDV2 53 CONFERENCE_BRIDGE_HARDWARE_WS-SVC-CMM 61 H323_PHONE 62 H323_GATEWAY 70
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Code Device Type 126 TONE_ANNOUNCEMENT_PLAYER 131 SIP_TRUNK 132 SIP_GATEWAY 133 WSM_TRUNK 134 REMOTE_DESTINATION_PROFILE 254 UNKNOWN_MGCP_GATEWAY 255 UNKNOWN 302 CISCO_7989 307 CISCO_7911 308 CISCO_7941G_GE 309 CISCO_7961G_GE 335 MOTOROLA_CN622 336 BASIC_3RD_PARTY_SIP_DEVICE 358 CISCO_UNIFIED_COMMUNICATOR 365 CISCO_7921 369 CISCO_7906 374 ADVANCED_3RD_PARTY_SIP_DEVICE 375 CIS
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action None EMCCUserLoggedIn EMCC login was successful. Cisco Unified Serviceability Alarm Definition Catalog System/EMAlarmCatalog Severity Informational(6) Routing List Sys Log Event Log Parameters Device Name(String) Login Date/Time(String) Login UserID(String) Recommended Action None EMCCUserLoggedOut EMCC logout was successful.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action None ITLFileRegenerated New ITL File has been generated. This usually means that a new certificate related to ITLFile has been modified. Cisco Unified Serviceability Alarm Catalog System/TVS Severity INFORMATIONAL Routing List SDI Event Log Data Collector Sys Log Recommended Action None. kDeviceMgrLockoutWithCallManager Cisco Unified Communications Manager in lockout.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity Informational Parameters Trace Name [String] Recommended Action Check the status of the Cisco Unified Communications Manager service. You may have to restart the Cisco Unified CM service or the Cisco Unified CM server. kDeviceMgrThreadWaitFailed Wait call failure in device manager thread. An error was reported during a system request to wait on an event, the media device will be restarted.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms kMOHMgrThreadWaitFailed Wait call failure in MOH manager thread. An error was encountered in Music-on-Hold audio manager subcomponent while waiting for asynchronous event signaling. The MOH device will be restarted. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.0(1). • Severity changed from Error to Informational.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Facility/Sub-Facility CCM_MEDIA_STREAMING_APP-IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager/IpVms Severity Informational Parameters Codec Type [String] Recommended Action None kMOHRewindStreamMediaPositionObjectNull Error rewinding MOH audio source that is not playing. An attempt was made to rewind or restart a Music-on-Hold wav file that was not being played.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms PublicationRunCompleted Completion of publication of published DID patterns. This alarm is generated when Unified CM completes a publication of the DID patterns into the IME network. Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity INFORMATIONAL Recommended Action This alarm is provided for historic and informational purposes.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms SDI Sys Log Event Log Parameter(s) Directory Number(String) Partition(String) Recommended Action This alarm is for informational purposes only; no action is required. RollBackToPre8.0Disabled Roll Back to Pre 8.0 has been disabled in the Enterprise Parameter page. This usually means that the RollBack to Pre 8.0 feature is modified in the Enterprise Parameter page.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action None. RouteRemoved Route removed automatically. This alarm is generated when UC Manager removes a route from its routing tables because the route is stale and has expired, or because the far end has indicated the number is no longer reachable at that domain.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity INFORMATIONAL Routing List SDL SDI Sys Log Event Log Parameter(s) Client Handle(String) Service ID(UInt) Sub Service ID(UInt) InstanceID1(UInt) InstancID2(UInt) InstanceID3(UInt) InstanceID4(UInt) Recommended Action Informational purposes only; no action is required.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Parameters Client Handle(String) Service ID(UInt) Sub Service ID(UInt) InstanceID1(UInt) InstancID2(UInt) InstanceID3(UInt) InstanceID4(UInt) Recommended Action None SecurityEvent Failed to write into the primary file path. Audit Event is generated by this application.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms StationConnectionError Station device is closing its connection with Cisco Unified Communications Manager because of the reason that is stated in this alarm. History Cisco Unified Communications Release 8.0(1) Action • Reason Code[Enum] parameter added. • Enum Definitions for Reason Code table added.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms 3 dbChangeNotify—An ApplyConfig command was invoked from Unified CM Administration resulting in an unregistration. No action necessary, the device will re-register automatically. 4 deviceRegistrationSuperceded—An initial device registration request was received but authentication had not yet completed before a new registration request was received.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Sys Log Recommended Action None. DeviceResetInitiated Device reset initiated on the specified device. This alarm occurs when a device is reset via the Reset button in Cisco Unified CM Administration. Reset may cause the device to shut down and come back in service. A device can be reset only when it is registered with Cisco Unified Communications Manager.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms 53 CONFERENCE_BRIDGE_HARDWARE_WS-SVC-CMM 62 H323_GATEWAY 70 MUSIC_ON_HOLD 71 DEVICE_PILOT 73 CTI_ROUTE_POINT 80 VOICE_MAIL_PORT 83 SOFTWARE_MEDIA_TERMINATION_POINT_HDV2 84 CISCO_MEDIA_SERVER 85 CISCO_VIDEO_CONFERENCE_BRIDGE 90 ROUTE_LIST 100 LOAD_SIMULATOR 110 MEDIA_TERMINATION_POINT 111 MEDIA_TERMINATION_POINT_HARDWARE 112 MEDIA_TERMINATION_POINT_HDV2 113 MEDIA_TERMINATION_POINT_WS-
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms DeviceRestartInitiated Device restart initiated or Apply Config initiated on the specified device. This alarm occurs when a device is restarted via the Restart button in Cisco Unified CM Administration window or when a system administrator presses the Apply Config button for a device that does not support conditional restart.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms 71 DEVICE_PILOT 73 CTI_ROUTE_POINT 80 VOICE_MAIL_PORT 83 SOFTWARE_MEDIA_TERMINATION_POINT_HDV2 84 CISCO_MEDIA_SERVER 85 CISCO_VIDEO_CONFERENCE_BRIDGE 90 ROUTE_LIST 100 LOAD_SIMULATOR 110 MEDIA_TERMINATION_POINT 111 MEDIA_TERMINATION_POINT_HARDWARE 112 MEDIA_TERMINATION_POINT_HDV2 113 MEDIA_TERMINATION_POINT_WS-SVC-CMM 120 MGCP_STATION 121 MGCP_TRUNK 122 GATEKEEPER 124 7914_14_BUTTO
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms MaxHoldDurationTimeout A held call was cleared because the amount of time specified in the Maximum Hold Duration Timer service parameter had elapsed. If the allowed call-on-hold duration is too short, you can increase the value. If you do not want a limit on the duration of a held call, you can disable the limit. History Cisco Unified Communications Release Action 8.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms PktCapServiceStarted Packet capture service started. Packet capture feature has been enabled on the Cisco Unified Communications Manager server. A Cisco CallManager service parameter, Packet Capture Enable, must be set to True for packet capture to occur.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Parameters Device Name [String] Packet Capture Mode [String] Packet Capture Duration [String] Recommended Action None PktCapOnDeviceStopped Packet capture stopped on the device. Indicated packet capture has been disabled on the device.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms CMTotalInitializationStateTime Indicates the amount of time required to complete the specified total system initialization state.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms kCFBICMPErrorNotification CFB stream ICMP error. A SW CFB RTP stream had an ICMP (Internet Control Message Protocol) port unreachable error. The stream has been terminated. This ICMP error is a result of the destination end-point does not have the receiving UDP/RTP port open to receive packets. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Facility/Sub-Facility CCM_MEDIA_STREAMING_APP-IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager/IpVms Severity Informational (6) Recommended Action Set the Ip Type-of-Service Media Resource To Call Manager service parameter for the Cisco IP Voice Media Streaming App service. kDeviceMgrRegisterWithCallManager Register with Cisco Unified Communications Manager.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.0(1). Facility/Sub-Facility CCM_MEDIA_STREAMING_APP-IPVMS Cisco Unified Serviceability Alarm Definition Catalog CallManager/IpVms Severity Informational (6) Parameters Trace Name [String] Recommended Action No action is required.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Parameters Version [String] IPAddress [String] Hostname [String] ServiceName [String] Recommended Action No action is required. kIPVMSStopping The Cisco IP voice media streaming application is shutting down. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.0(1). ProcessID [ULong] parameter is removed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms History Cisco Unified Communications Release Action 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.0(1).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action No action is required. kMTPDeviceStartingDefaults One or more Cisco IP Voice Media Streaming App service parameter settings for the MTP device were not found in the database. The default values are included here. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.0(1).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action Set the Music-on-Hold service parameter for Cisco IP Voice Media Streaming App service. LoadShareDeActivateTimeout There was timeout during wait for DeActivateLoadShare acknowledgement.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/TCD SRV Severity Informational (6) Parameters UserID [String] Recommended Action None UserLoggedOut User logged out.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms AgentOffline Agent offline Facility/Sub-Facility CCM_TCD-TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager/TCD SRV Severity Informational (6) Recommended Action None DeviceImageDownloadStart Cisco IP Phone has started downloading its image. History Cisco Unified Communications Release 7.1 Action Added DeviceImageDownloadStart to the Phone Catalog in the CallManager alarm definitions.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms History Cisco Unified Communications Release 7.1 Action Added DeviceImageDownloadSuccess to the Phone Catalog in the CallManager alarm definitions. Cisco Unified Serviceability Alarm Definition Catalog CallManager/Phone Severity Informational (6) Parameters DeviceName(String) IPAddress(String) Method(Enum) Active(String) Inactive(String) Server(String) Recommended Action No action is required.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Phone_Result(String) Reason(String) Recommended Action No action is required. IDSEngineInformation No error has occurred but some routine event completed in IDS database engine. This alarm is informational. No error has occurred but some routine event completed in IDS database engine.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Event class message [String] Event Specific Message [String] Recommended Action Information only. No action is required. ServiceStarted Service has started. History Cisco Unified Communications Manager Release Action 7.1 Added IPv6Address[Optional][String] parameter.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Routing List Sys Log Event Log Parameter(s) Servlet Name(String) Recommended Action No action required. IPMAStarted IPMA Application started successfully.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action None BDIStarted Application started successfully. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Informational (6) Recommended Action None WDStarted WebDialer Application started successfully.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Informational (6) Parameters Servlet Name [String] Reason [String] Recommended Action None CiscoDirSyncStarted Cisco DirSync Application started. Application started successfully.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms CiscoDirSyncProcessCompleted LDAPSync process completed on particular sync agreement. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Informational (6) Parameters AgreementId [String] Recommended Action None CiscoDirSyncProcessStoppedManually LDAPSync process stopped manually on particular sync agreement.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity Informational (6) Parameters AgreementId [String] Recommended Action None DirSyncScheduledTaskOver Directory synchronization operation started.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms DirSyncNewScheduleInserted New schedule inserted in the DirSync Scheduler. Facility/Sub-Facility CCM_JAVA_APPS/JAVAAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Informational (6) Parameters EngineScheduleID [String] Recommended Action None DRFLA2MAFailure DRF Local Agent to Master Agent connection has some problems.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms History Cisco Unified Communications Manager Release Action 8.0(1) New name changed from CiscoDRFMA2LAFailure. Descriptive text and Recommended action changed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms DRFSchedulerUpdated DRF Scheduled backup configurations is updated automatically due to feature de-registration. History Cisco Unified Communications Manager Release Action 8.0(1) Name changed from CiscoDRFSchedulerUpdated.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Informational (6) Parameters ScheduleID [String] Recommended Action Check the DirSync configuration and logs DirSyncSchedulerEngineStarted DirSync scheduler engine started.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Parameters Login IP Address/Hostname [String] Login Date/Time [String] Login UserID [String] Login Interface [String] Recommended Action If this event is expected, no action is required; otherwise, notify the administrator. LogFileSearchStringFound The search string has been found in the log file. Trace and Log Central has found the search string that the user has configured.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action This alarm is for information purposes only; no action is required. TestAlarmInformational Testing informational alarm. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog System/Test Severity Informational (6) Recommended Action None TestAlarmAppliance Testing alarm for Appliance OS based server only.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity Informational (6) Parameters Service Name(String) Recommended Action None ServiceDeactivated The service is now deactivated. Facility/Sub-Facility CCM_SERVICEMANAGER-GENERIC Cisco Unified Serviceability Alarm Definition Catalog System/Service Manager Severity Informational (6) Parameters Service Name(String) Recommended Action None authSuccess Successfully authenticated this user.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action None credUpdateFailure The credential update failed most likely because the credential did not pass the security requirements (too short or credential used before, for example). History Cisco Unified Communications Release Action 7.0(1) Error message added. 8.0(1) Added more descriptive text.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action None credFullUpdateSuccess Credential was successfully updated. History Cisco Unified Communications Release Action 7.0(1) Error message added. Cisco Unified Serviceability Alarm Definition Catalog System/IMS Severity Informational (6) Parameters (String) Recommended Action None credFullUpdateFailure An error was encountered during update of credential fields.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms credReadSuccess Successfully read a credential. History Cisco Unified Communications Release Action 7.0(1) Error message added. Cisco Unified Serviceability Alarm Definition Catalog System/IMS Severity Informational (6) Parameters (String) Recommended Action None AdminPassword Administrative password got changed. If the change was unsuccessful or successful, a message gets displayed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms AuditEventGenerated Audit Event is generated by this application because failed to write into the primary file path.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity Informational (6) Parameters IP Address of hosting node.(String) Host of hosting node.(String) Service (String) Recommended Action None CLM_IPSecCertUpdated IPSec self-signed cert updated. The IPSec self-signed cert from a peer node in the cluster has been imported due to a change.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Operating System Appliance Parameters Node's (String) Node's Old IP(String) Node's New IP(String) Recommended Action None CLM_PeerState Current ClusterMgr session state.The ClusterMgr session state with another node in the cluster has changed to the current state.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Debug-Level Alarms Severity Informational (6) Operating System Appliance Parameters Node's IP(String) Error (String) Recommended Action Verify connectivity between cluster nodes. IDSEngineDebug Indicates debug events from IDS database engine. This alarm provides low-level debugging information from IDS database engine. System administrator can disregard this alarm. History Cisco Unified Communications Release Action 8.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) TestAlarmDebug Testing debug alarm. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog System/Test Severity Debug (7) Recommended Action None Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) This section explains the alarms obsoleted in Cisco Unified Serviceability.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Obsolete Alarms in CallManager Catalog Alarm Name Severity Description ConferenceCreated INFORMATIONAL An application controlled conference is created. ConferenceDeleted INFORMATIONAL An application controlled conference is deleted. CtiCallAcceptTimeout WARNING Call Accept Timeout CtiStaleCallHandle INFORMATIONAL CTI stale call handle.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Obsolete Alarms in CertMonitor Alarm Catalog Alarm Name Severity Description CertExpired EMERGENCY Certificate has Expired and needs to be changed at the earliest. CertExpiryApproaching INFORMATIONAL Information Alarm that indicates a Certificate Validity Period is approaching and the expiry date is within the notification window configured.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Alarm Name Severity Description kCtiLineCallInfoResArrayOverflow WARNING Possible internal array overflow condition while generating response to application request for call information. kCtiLineOpenFailAccessDenied WARNING Line open failed. kCtiMYTCPSendError ERROR MYTCP_Send: send error.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Obsolete Alarms in DB Alarm Catalog Alarm Name Severity Description ErrorChangeNotifyReconcile ALERT A change notification shared memory reconciliation has occurred.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Alarm Name Severity Description kFixedInputAudioCaptureCreateFaile d ERROR Get fixed system device enumerator failure. kFixedInputClassEnumeratorCreateFa ERROR iled Create fixed class enumerator failure. kFixedInputCreateGraphManagerFail ed ERROR Get fixed graph manager failure.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Alarm Name Severity Description kGetIpVmsRenderInterfaceFailed ERROR Get IP VMS render filter private interface failure. kGetMediaControlFailed ERROR Get media control failure. kGetMediaPositionFailed ERROR Get media position failure. kMOHFilterNotifyError ERROR Error on DirectShow returned or user abort.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Alarm Name Severity Description kReadCfgMOHAudioSourceUnknow nException ERROR Unknown exception. kReadCfgMOHComException ERROR COM error. kReadCfgMOHDblException ERROR Database exception. kReadCfgMOHListComException ERROR COM error. kReadCfgMOHListDblException ERROR Database exception. kReadCfgMOHListUnknownExceptio ERROR n Unknown exception.
CH A P T E R 7 Cisco Management Information Base This chapter describes the Management Information Base (MIB) text files that are supported by Cisco Unified Communications Manager (Cisco Unified CM) and are used with Simple Network Management Protocol (SNMP).
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB 2. SNMPv2-TC 3. SNMPv2-CONF 4. CISCO-SMI 5. INET-ADDRESS-MIB 6. SNMP-FRAMEWORK-MIB 7. RFC1155-SMI 8. RFC1212 9. SNMPv2-TC-v1 10. CISCO-CCM-MIB Additional downloads are: • OID File: CISCO-CCM-MIB.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Table 7-1 History of MIB Revisions Date Action Description Dec 2009 Deprecated CcmDevFailCauseCode; Added CcmDevRegFailCauseCode and CcmDevUnregCauseCode Deprecated ccmPhoneStatusReason; Added ccmPhoneUnregReason and ccmPhoneRegFailReason in ccmPhoneTable Deprecated ccmPhoneFailCauseCode; Added ccmPhoneFailedRegFailReason in ccmPhoneFailedTable Deprecated ccmPhoneStatusUpdateReason; Added ccmPhoneStatusUnregReason and ccmPhoneStatusReg
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Table 7-1 Date History of MIB Revisions (continued) Action Description Deprecated following OBJECT_GROUPS ccmPhoneInfoGroupRev5, ccmNotificationsInfoGroupRev4, ccmGatewayInfoGroupRev3, ccmMediaDeviceInfoGroupRev3, ccmCTIDeviceInfoGroupRev3, ccmH323DeviceInfoGroupRev2, ccmVoiceMailDeviceInfoGroupRev1 and ccmNotificationsGroupRev2; Added following OBJECT_GROUPS: ccmPhoneInfoGroupRev6, ccmNotificationsInfoGroupRev5, ccmGatewayInfoGroupRev4, ccm
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Table 7-1 History of MIB Revisions (continued) Date Action Description 2009 Added new IPv4 field toccmCTIDeviceTable. Deprecated ccmCTIDeviceInetAddress and ccmCTIDeviceInetAddressType. New fields: Updated ccmCTIDeviceEntry. ccmCTIDeviceInetAddressIPv4 OBJECT-TYPE SYNTAX InetAddressIPv4 MAX-ACCESS read-only STATUS current DESCRIPTION This object identifies the last known primary IPv4 address of the CTI device.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Table 7-1 Date History of MIB Revisions (continued) Action Description ccmCTIDeviceAppInfo SnmpAdminString, ccmCTIDeviceStatusReason CcmDevFailCauseCode, ccmCTIDeviceTimeLastStatusUpdt DateAndTime, ccmCTIDeviceTimeLastRegistered DateAndTime, ccmCTIDeviceProductTypeIndex CcmIndexOrZero ccmCTIDeviceInetAddressIPv4 InetAddressIPv4 ccmCTIDeviceInetAddressIPv6 InetAddressIPv6 09-14-2005 Updated CcmDevFailCauseCode definition to include more cause
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Table 7-1 History of MIB Revisions (continued) Date Action Description 09-05-2005 Added partiallyregistered to CcmDeviceStatus TC — Added phonePartiallyregistered to ccmPhoneStatusUpdateType TC — Added these TCs CcmPhoneProtocolType CcmDeviceLineStatus CcmSIPTransportProtocolType Added these objects to ccmPhoneTable ccmPhoneProtocol ccmPhoneName Added ccmPhoneExtnStatus to ccmPhoneExtnTable — Added following objects to ccmSIPDeviceT
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Table 7-1 History of MIB Revisions (continued) Date Action Description 08-02-2004 Obsoleted ccmDeviceProductId ccmTimeZoneOffset ccmPhoneType ccmPhoneLastError ccmPhoneTimeLastError ccmPhoneExtensionTable ccmPhoneExtensionTable ccmPhoneExtensionEntry ccmPhoneExtensionEntry ccmPhoneExtensionIndex ccmPhoneExtensionIndex ccmPhoneExtension ccmPhoneExtensionMultiLines ccmPhoneExtensionInetAddressType ccmPhoneExtensionInetAddress ccmPhoneFailedNa
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Table 7-1 Date History of MIB Revisions (continued) Action Description ccmH323DevProductId, ccmVMailDevProductId ciscoCcmMIBComplianceRev2 ccmInfoGroupRev1 ccmPhoneInfoGroupRev1 ccmGatewayInfoGroupRev1 ccmCTIDeviceInfoGroup ccmNotificationsInfoGroup ccmPhoneInfoGroupRev2 ccmGatewayInfoGroupRev2 ccmMediaDeviceInfoGroupRev1 ccmCTIDeviceInfoGroupRev1 ccmH323DeviceInfoGroup ccmVoice-mailDeviceInfoGroup Cisco Unified Communications Manager Managed
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Table 7-1 History of MIB Revisions (continued) Date Action Description 08-25-2003 Added The definition of ccmMaliciousCall and ccmQualityReport notifications and its objects Added H323 trunk types and SIP trunk type in ccmDeviceProductId Added More media device types in ccmMediaDevice table Added The definition of ccmSystemVersion and ccmInstallationId objects to ccmGlobalInfo group Added ccmSIPDeviceInfo definition Added More pho
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Table 7-1 Date History of MIB Revisions (continued) Action Description Added ccmCTIDeviceStatusReason ccmCTIDeviceStatusReason ccmCTIDeviceTimeLastStatusUpdt ccmCTIDeviceTimeLastRegistered to ccmCTIDeviceTable Added Rejected status to ccmCTIDeviceStatus Added More objects to the ccmGlobalInfo Added ccmPhoneStatusUpdate ccmPhoneStatusUpdateReason ccmPhoneStatusUpdate ccmPhoneStatusUpdateReason object to ccmPhoneStatusUpdate ccmPhoneStatu
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Table 7-1 Date History of MIB Revisions (continued) Action Description Added ccmPhoneStatusReason ccmPhoneStatusReason ccmPhoneTimeLastStatusUpdt to ccmPhoneTable Added Rejected status to ccmPhoneStatus Deprecated ccmPhoneFailedName and added ccmPhoneMacAddress to ccmPhoneFailedTable Deprecated ccmPhoneLastError and ccmPhoneTimeLastError in ccmPhoneTable Deprecated ccmCTIDeviceAppInfo in ccmCTIDeviceTable Defined CcmDeviceProductId
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Definitions The following definitions are imported for CISCO-CCM-MIB: • MODULE-IDENTITY, OBJECT-TYPE, NOTIFICATION-TYPE, IpAddress, Counter32, Integer32, Unsigned32 • From SNMPv2-SMI—DateAndTime, TruthValue, MacAddress, TEXTUAL-CONVENTION • From SNMPv2-TC—SnmpAdminString • From SNMP-FRAMEWORK-MIB—MODULE-COMPLIANCE, OBJECT-GROUP, NOTIFICATION-GROUP • From SNMPv2-CONF—ciscoMgmt • From CISCO-SMI—InetAddressType, InetAddress, InetPortNumber
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB – deviceNameUnresolveable—The CallManager is unable to resolve the device name to an IP Address internally – maxDevRegReached—Maximum number of device registrations have been reached – connectivityError—CallManager is unable to establish communication with the device during registration – initializationError—Indicates an error occurred when the CallManager tries to initialize the device – deviceInitiatedReset—Indicates that the error was due to
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB This syntax is used to identify the protocol between phone and Cisco Call Manager. The protocols are as follows: – unknown—The phone protocol is unknown – sccp—The phone protocol is SCCP – sip—The phone protocol is SIP SYNTAX INTEGER { unknown(1), sccp (2), sip(3) } CcmDeviceLineStatus ::= TEXTUAL-CONVENTION STATUS current DESCRIPTION This syntax is used to identify the registration status of a line of the device with the local call manager.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB gwyCiscoAT2(10):Cisco AT2 Gateway gwyCiscoAT4(11):Cisco AT4 Gateway gwyCiscoAT8(12):Cisco AT8 Gateway gwyCiscoAS2(13):Cisco AS2 Gateway gwyCiscoAS4(14):Cisco AS4 Gateway gwyCiscoAS8(15):Cisco AS8 Gateway gwyCiscoMGCPFXOPort(18):Cisco MGCP FXO Port gwyCiscoMGCPFXSPort(19):Cisco MGCP FXS Port gwyCiscoVG200(43): Cisco VG200 gwyCisco26XX(44): Cisco 26XX gwyCisco362X(45): Cisco 362X gwyCisco364X(46): Cisco 364X gwyCisco366X(47): Cisco 366X gwyCiscoMGCP
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB MRP3 8FXS gwyCiscoICS77XXMRP316FXS(30006):Cisco ICS77XX MRP3 16FXS gwyCiscoICS77XXMRP38FXOM1(30007): Cisco ICS77XX MRP3 8FXO M1 gwyCisco269X(30011):Cisco 269X gwyCisco1760(30019):Cisco 1760 gwyCisco1751(30020):Cisco 1751 h323Phone(16): H323 Phone h323Trunk(17): H323 Trunk h323AnonymousGateway(49): H323 Anonymous Gateway h323H225GKControlledTrunk(75): H225 Trunk Gatekeeper Controlled h323ICTGKControlled(76):Inter-Cluster Trunk Gatekeeper Controlled
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB gwyCiscoAS8(15), h323Phone(16), h323Trunk(17), gwyCiscoMGCPFXOPort(18), gwyCiscoMGCPFXSPort(19), voice-mailUOnePort(27), gwyCiscoVG200(43), gwyCisco26XX(44), gwyCisco362X(45), gwyCisco364X(46), gwyCisco366X(47), h323AnonymousGatewy(49), gwyCiscoMGCPT1Port(52), gwyCiscoMGCPE1Port(55), gwyCiscoCat4224VoiceGwySwitch(58), gwyCiscoCat4000AccessGwyModule(59), gwyCiscoIAD2400(62), gwyCiscoVGCEndPoint(65), gwyCiscoVG224AndV248(66), gwyCiscoSlotVGCPort(67)
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB gwyCiscoICS77XXMRP38FXOM1(30007), gwyCisco269X(30011), gwyCisco1760(30019), gwyCisco1751(30020) } Objects ciscoCcmMIBObjects OBJECT IDENTIFIER ::= { ciscoCcmMIB 1 } ccmGeneralInfo OBJECT IDENTIFIER ::= { ciscoCcmMIBObjects 1 } ccmPhoneInfo OBJECT IDENTIFIER ::= { ciscoCcmMIBObjects 2 } ccmGatewayInfo OBJECT IDENTIFIER ::= { ciscoCcmMIBObjects 3 } ccmGatewayTrunkInfo OBJECT IDENTIFIER ::= { ciscoCcmMIBObjects 4 } ccmGlobalInfo OBJECT IDENTIFIER ::=
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB STATUS current DESCRIPTION An entry (conceptual row) in the CallManager Group table, containing the information about a CallManager group in a call manager cluster. An entry is created to represent a CallManager Group. New entries to the CallManager Group table in the database are created when the User inserts a new CallManager Group via the CallManager Web Admin pages. This entry is subsequently picked up by the CCM SNMP Agent.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Cisco Unified CM Table ccmTable OBJECT-TYPE SYNTAX SEQUENCE of CcmEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION The table containing information of all the CallManagers in a call manager cluster that the local call manager knows about. When the local call manager is down, this table will be empty.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS read-only STATUS current DESCRIPTION The host name of the CallManager. ::= { ccmEntry 2 } ccmDescription OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..255)) MAX-ACCESS read-only STATUS current DESCRIPTION The description for the CallManager. ::= { ccmEntry 3 } ccmVersion OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB SYNTAX InetAddressType MAX-ACCESS read-only STATUS current DESCRIPTION This object identifies the IP address type of the Cisco Call Manager. ::= { ccmEntry 6 } ccmInetAddress OBJECT-TYPE SYNTAX InetAddress MAX-ACCESS read-only STATUS current DESCRIPTION This object identifies ip address of the Cisco Call Manager. The type of address for this is identified by ccmInetAddressType.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB An entry (conceptual row) in the CallManager group Mapping table, containing the information about a mapping between a CallManager and a CallManager group. INDEX { ccmGroupIndex, ccmIndex } ::= { ccmGroupMappingTable 1 } CcmGroupMappingEntry ::= SEQUENCE { ccmCMGroupMappingCMPriorityUnsigned32 } ccmCMGroupMappingCMPriority OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION The priority of the CallManager in the group.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB STATUS current DESCRIPTION An arbitrary integer, selected by the local CCM, which uniquely identifies a Region Name in the table. ::= { ccmRegionEntry 1 } ccmRegionName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS read-only STATUS current DESCRIPTION The name of the CallManager region.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB MAX-ACCESS not-accessible STATUS current DESCRIPTION The index of the Source Region in the Region table. ::= { ccmRegionPairEntry 1 } ccmRegionDestIndex OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION The index of the Destination Region in the Region table.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Cisco Unified CM Time Zone Table ccmTimeZoneTable OBJECT-TYPE SYNTAX SEQUENCE OF CcmTimeZoneEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION The table containing the list of all time zone groups in a call manager cluster.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB The name of the time zone group. ::= { ccmTimeZoneEntry 2 } ccmTimeZoneOffset OBJECT-TYPE SYNTAX Integer32 (-12..12) MAX-ACCESS read-only STATUS obsoleted and replaced by ccmTimeZoneOffsetHours and ccmTimeZoneOffsetMinutes. DESCRIPTION The offset of the time zone group's time zone from GMT. ::= { ccmTimeZoneEntry 3 } ccmTimeZoneOffsetHours OBJECT-TYPE SYNTAX Integer32 (-12..
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB DESCRIPTION An entry (conceptual row) in the device pool Table, containing the information about a particular device pool.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB DESCRIPTION A positive value of this index is used to identify the TimeZone to which this Device Pool entry belongs. A value of 0 indicates that the index to the TimeZone table is Unknown. ::= { ccmDevicePoolEntry 4 } ccmDevicePoolGroupIndex OBJECT-TYPE SYNTAX CcmIndexOrZero MAX-ACCESS read-only STATUS current DESCRIPTION A positive value of this index is used to identify the CallManager Group to which this Device Pool entry belongs.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local CCM, which uniquely identifies an entry in the ccmProductTypeTable. ::= { ccmProductTypeEntry 1 } ccmProductType OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION The type of the product as defined in the CCM database. ::= { ccmProductTypeEntry 2 } ccmProductName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB unknown: Unknown product category notApplicable:Not Applicable phone:Phone gateway: Gateway h323Device: H323 Device ctiDevice:CTI Device voice-mailDevice: Voice Messaging Device mediaResourceDevice: Media Resource Device huntListDevice: Hunt List Device sipDevice:SIP Device.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmPhoneStatus CcmDeviceStatus, ccmPhoneTimeLastRegistered DateAndTime, ccmPhoneE911LocationSnmpAdminString, ccmPhoneLoadID SnmpAdminString, ccmPhoneLastError Integer32, ccmPhoneTimeLastError DateAndTime, ccmPhoneDevicePoolIndex CcmIndexOrZero, ccmPhoneInetAddressType InetAddressType, ccmPhoneInetAddress InetAddress, ccmPhoneStatusReasonCcmDevFailCauseCode, ccmPhoneTimeLastStatusUpdt DateAndTime, ccmPhoneProductTypeIndexCcmIndexOrZero, ccmPhoneProt
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB cisco30VIP(7), ciscoTeleCasterBid(8), ciscoTeleCasterMgr(9), ciscoTeleCasterBusiness(10), ciscoSoftPhone(11), ciscoConferencePhone(12), cisco7902(13), cisco7905(14), cisco7912(15), cisco7970(16) } MAX-ACCESS read-only STATUS obsoleted and replaced by ccmPhoneProductTypeIndex. DESCRIPTION The type of the phone device.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ::= { ccmPhoneEntry 4 } ccmPhoneUserName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..255)) MAX-ACCESS read-only STATUS current DESCRIPTION The name of the user of the phone. When the phone is not in use, the name would refer to the last known user of the phone.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmPhoneLoadID OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS read-only STATUS current DESCRIPTION The load ID string of the phone. ::= { ccmPhoneEntry 10 } ccmPhoneLastError OBJECT-TYPE SYNTAX Integer32 (-1..65535) MAX-ACCESS read-only STATUS obsolete -- this was never supported DESCRIPTION A positive value or 0 indicates the last error reported by the phone. A value of -1 indicates that the last error reported is Unknown.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmPhoneInetAddress OBJECT-TYPE SYNTAX InetAddress MAX-ACCESS read-only STATUS current DESCRIPTION This object identifies the last known IP address of the phone. The type of address for this is identified by ccmPhoneInetAddressType. ::= { ccmPhoneEntry 15 } ccmPhoneStatusReason OBJECT-TYPE SYNTAX CcmDevFailCauseCode MAX-ACCESS read-only STATUS deprecated DESCRIPTION The reason code associated with the phone status change.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmPhoneName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS read-only STATUS current DESCRIPTION The name of the phone. The name of the phone can be + MAC Address, where is SEP for Cisco SCCP and SIP Phones. In the case of other phones such as communicator (soft phone) it can be free-form name, a string which uniquely identifies the phone.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB MAX-ACCESS not-accessible STATUS obsolete DESCRIPTION An arbitrary integer, selected by the local CCM, which uniquely identifies a Phone Extension within the CallManager. ::= { ccmPhoneExtensionEntry 1 } ccmPhoneExtension OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..24)) MAX-ACCESS read-only STATUS obsolete DESCRIPTION The extension number of the extension.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB DESCRIPTION The IP address of the extension. ::= { ccmPhoneExtensionEntry 6 } Phone Failed Table ccmPhoneFailedTable OBJECT-TYPE SYNTAX SEQUENCE OF CcmPhoneFailedEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION The table containing the list of all phones which attempted to register with the local call manager and failed.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB An arbitrary integer, selected by the local CCM, which is incremented with each new entry in the ccmPhoneFailedTable. This integer value will wrap if needed. ::= { ccmPhoneFailedEntry 1 } ccmPhoneFailedTime OBJECT-TYPE SYNTAX DateAndTime MAX-ACCESS read-only STATUS current DESCRIPTION The time when the phone failed to register with the CallManager. ::= { ccmPhoneFailedEntry 2 } ccmPhoneFailedName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB DESCRIPTION States the reason for the phone device communication error. ::= { ccmPhoneFailedEntry 6 } ccmPhoneFailedMacAddress OBJECT-TYPE SYNTAX MacAddress MAX-ACCESS read-only STATUS current DESCRIPTION The MAC address of the failed phone.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmPhoneStatusUpdateIndex OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local CCM, which is incremented with each new entry in the ccmPhoneStatusUpdateTable. This integer value will wrap if needed.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB with the callmanager phonePartiallyregistered: Phone is partially registered with the callmanager. ::= { ccmPhoneStatusUpdateEntry 4 } ccmPhoneStatusUpdateReason OBJECT-TYPE SYNTAX CcmDevFailCauseCode MAX-ACCESS read-only STATUS deprecated DESCRIPTION The reason code associated with the phone status change.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB } ccmPhoneExtnIndex OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local CCM, which uniquely identifies a Phone Extension within the CallManager. ::= { ccmPhoneExtnEntry 1 } ccmPhoneExtn OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..24)) MAX-ACCESS read-only STATUS current DESCRIPTION The extension number of the extension.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmPhoneExtnStatus OBJECT-TYPE SYNTAX CcmDeviceLineStatus MAX-ACCESS read-only STATUS current DESCRIPTION Represents the status of this phone line. ::= { ccmPhoneExtnEntry 6 } Gateway Table ccmGatewayTable OBJECT-TYPE SYNTAX SEQUENCE OF CcmGatewayEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION The table containing the list of all gateway devices which have tried to register with the local call manager at least once.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmGatewayTimeLastRegisteredDateAndTime, ccmGatewayDChannelStatusINTEGER, ccmGatewayDChannelNumberInteger32, ccmGatewayProductTypeIndex CcmIndexOrZero } ccmGatewayIndex OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local CCM, which uniquely identifies a Gateway within the scope of the local call manager.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ciscoVG200(16), cisco26XX(17), cisco362X(18), cisco364X(19), cisco366X(20), ciscoCat4224VoiceGatewaySwitch(21), ciscoCat4000AccessGatewayModule(22), ciscoIAD2400(23), ciscoVGCEndPoint(24), ciscoVG224VG248Gateway(25), ciscoVGCBox(26), ciscoATA186(27), ciscoICS77XXMRP2XX(28), ciscoICS77XXASI81(29), ciscoICS77XXASI160(30), ciscoSlotVGCPort(31), ciscoCat6000AVVIDServModule(32), ciscoWSX6600(33), ciscoWSSVCCMMMS(34), cisco3745(35), cisco3725(36), cisco
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ciscoDigitalAccessT1(5):Digital Access T1 ciscoDigitalAccessPRIPlus(6): Digital Access PRI Plus ciscoDigitalAccessWSX6608E1(7): Cat 6000 Digital Access E1 ciscoDigitalAccessWSX6608T1(8): Cat 6000 Digital Access T1 ciscoAnalogAccessWSX6624(9):Cat 6000 Analog Access FXS ciscoMGCPStation(10): MGCP Gateway ciscoDigitalAccessE1Plus(11): Digital Access E1 Plus ciscoDigitalAccessT1Plus(12): Digital Access T1 Plus ciscoDigitalAccessWSX6608PRI(13): Cat 6000
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB AVVID Services Module ciscoWSX6600(33): WS-X6600 ciscoWSSVCCMMMS(34):Cisco WS-SVC-CMM-MS cisco3745(35): Cisco 3745 cisco3725(36): Cisco 3725 ciscoICS77XXMRP3XX(37): Cisco ICS77XX MRP3XX ciscoICS77XXMRP38FXS(38): Cisco ICS77XX MRP3 8FXS ciscoICS77XXMRP316FXS(39): Cisco ICS77XX MRP3 16FXS ciscoICS77XXMRP38FXOM1(40): Cisco ICS77XX MRP3 8FXO M1 cisco269X(41): Cisco 269X cisco1760(42): Cisco 1760 cisco1751(43): Cisco 1751 ciscoMGCPBRIPort(44)Cisco MGCP
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB A positive value of this index is used to identify the Device Pool to which this Gateway entry belongs. A value of 0 indicates that the index to the Device Pool table is Unknown. ::= { ccmGatewayEntry 6 } ccmGatewayInetAddressType OBJECT-TYPE SYNTAX InetAddressType MAX-ACCESS read-only STATUS current DESCRIPTION This object identifies the IP address type of the Gateway device.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB The time the status of the gateway changed. ::= { ccmGatewayEntry 11 } ccmGatewayTimeLastRegistered OBJECT-TYPE SYNTAX DateAndTime MAX-ACCESS read-only STATUS current DESCRIPTION The time the gateway last registered with the call manager.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB A positive value of this index is used to identify the related product type entry in the ccmProductTypeTable. A value of 0 indicates that the index to the ccmProductTypeTable is Unknown. ::= { ccmGatewayEntry 15 } Gateway Trunk Table ccmGatewayTrunkTable OBJECT-TYPE SYNTAX SEQUENCE OF CcmGatewayTrunkEntry MAX-ACCESS not-accessible STATUS obsoleted as this table was never supported .
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB SYNTAX INTEGER { unknown(1), other(2), trunkGroundStart(3), trunkLoopStart(4), trunkDID(5), trunkPOTS(6), trunkEM1(7), trunkEM2(8), trunkEM3(9), trunkEM4(10), trunkEM5(11), analog(12), pri(13), bri(14) } MAX-ACCESS read-only STATUS obsolete DESCRIPTION The type of the gateway Trunk.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB STATUS obsolete DESCRIPTION The name of the trunk. ::= { ccmGatewayTrunkEntry 3 } ccmTrunkGatewayIndex OBJECT-TYPE SYNTAX CcmIndexOrZero MAX-ACCESS read-only STATUS obsolete DESCRIPTION A positive value of this index is used to identify the Gateway to which this Trunk entry belongs. A value of 0 indicates that the index to the Gateway table is Unknown.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ::= { ccmGlobalInfo 1 } ccmInActivePhones OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only STATUS obsoleted and replaced by ccmUnregisteredPhones and ccmRejectedPhones DESCRIPTION The number of phones that are registered with the Call Manager but have lost contact with the CallManager. The phones are said to have lost contact with the CallManager if the CallManager does not receive any keepalives.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB The number of phone that are unregistered or have lost contact with the local call manager. ::= { ccmGlobalInfo 6 } ccmRejectedPhones OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION The number of phones whose registration requests were rejected by the local call manager.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ::= { ccmGlobalInfo 11 } ccmUnregisteredMediaDevices OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION The number of media devices that are unregistered or have lost contact with the local call manager.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION The number of voice messaging devices that are registered and actively in communication with the local call manager. ::= { ccmGlobalInfo 17 } ccmUnregisteredVoice-mailDevices OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION The number of voice messaging devices that are unregistered or have lost contact with the local call manager.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ::= { ccmGlobalInfo 21 } ccmPhoneExtensionTableStateId OBJECT-TYPE SYNTAX Integer32 (0..2147483647) MAX-ACCESS read-only STATUS current DESCRIPTION The current state of ccmPhoneExtensionTable. The initial value of this object is 0 and it will be incremented every time when there is a change (addition/deletion/modification) to the ccmPhoneExtensionTable.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmCTIDeviceDirNumTableStateId OBJECT-TYPE SYNTAX Integer32 (0..2147483647) MAX-ACCESS read-only STATUS current DESCRIPTION The current state of ccmCTIDeviceDirNumTable. The initial value of this object is 0 and it will be incremented every time when there is a change (addition/deletion/modification) to the ccmCTIDeviceDirNumTable. This value and ccmCallManagerStartTime should be used together to find if the table has changed or not.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmInstallationId OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS read-only STATUS current DESCRIPTION The installation component identifier of the local call manager component(ccm.exe). ::= { ccmGlobalInfo 30 } ccmPartiallyRegisteredPhones OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION The number of phones that are partially registered with the local call manager.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB SnmpAdminString, ccmMediaDeviceStatus CcmDeviceStatus, ccmMediaDeviceDevicePoolIndex CcmIndexOrZero, ccmMediaDeviceInetAddressType InetAddressType, ccmMediaDeviceInetAddress InetAddress, ccmMediaDeviceStatusReason CcmDevFailCauseCode, ccmMediaDeviceTimeLastStatusUpdt DateAndTime, ccmMediaDeviceTimeLastRegistered DateAndTime, ccmMediaDeviceProductTypeIndex CcmIndexOrZero } ccmMediaDeviceIndex OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STA
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ciscoIOSConfBridgeHDV2(12), ciscoIOSMTPHDV2(13), ciscoVCBIPVC35XX(14) } MAX-ACCESS read-only STATUS obsoleted and replaced by ccmMediaDeviceProductTypeIndex DESCRIPTION The type of Media Device.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmMediaDeviceDevicePoolIndex OBJECT-TYPE SYNTAX CcmIndexOrZero MAX-ACCESS read-only STATUS current DESCRIPTION A positive value of this index is used to identify the Device Pool to which this MediaDevice entry belongs. A value of 0 indicates that the index to the Device Pool table is Unknown.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmMediaDeviceTimeLastRegistered OBJECT-TYPE SYNTAX DateAndTime MAX-ACCESS read-only STATUS current DESCRIPTION The time the media device last registered with the call manager. ::= { ccmMediaDeviceEntry 11 } ccmMediaDeviceProductTypeIndex OBJECT-TYPE SYNTAX CcmIndexOrZero MAX-ACCESS read-only STATUS current DESCRIPTION A positive value of this index is used to identify the related product type entry in the ccmProductTypeTable.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmGatekeeperType INTEGER, ccmGatekeeperDescription SnmpAdminString, ccmGatekeeperStatus INTEGER, ccmGatekeeperDevicePoolIndexCcmIndexOrZero, ccmGatekeeperInetAddressTypeInetAddressType, ccmGatekeeperInetAddressInetAddress } ccmGatekeeperIndex OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS obsolete DESCRIPTION An arbitrary integer, selected by the local CCM, which identifies a Gatekeeper entry in the table.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ::= { ccmGatekeeperEntry 3 } ccmGatekeeperDESCRIPTION OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS read-only STATUS obsolete DESCRIPTION The description of the gatekeeper. This description is given when the Gatekeeper is configured in the CCM.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB STATUS obsolete DESCRIPTION This object identifies the IP address type of the Gatekeeper. The value of this object is 'unknown(0)' if the IP address of a Gatekeeper is not available. ::= { ccmGatekeeperEntry 7 } ccmGatekeeperInetAddress OBJECT-TYPE SYNTAX InetAddress MAX-ACCESS read-only STATUS obsolete DESCRIPTION This object identifies last known IP Address of the gatekeeper.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmCTIDeviceInetAddress [DEPRECATED InetAddress, ccmCTIDeviceAppInfo SnmpAdminString, ccmCTIDeviceStatusReason CcmDevFailCauseCode, ccmCTIDeviceTimeLastStatusUpdt DateAndTime, ccmCTIDeviceTimeLastRegistered DateAndTime, ccmCTIDeviceProductTypeIndex CcmIndexOrZero ccmCTIDeviceInetAddressIPv4 InetAddressIPv4 ccmCTIDeviceInetAddressIPv6 InetAddressIPv6 } ccmCTIDeviceIndex OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS cu
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ctiPort: A CTI Port. ::= { ccmCTIDeviceEntry 3 } ccmCTIDeviceDescription OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS read-only STATUS current DESCRIPTION A description of the CTI Device. This description is given when the CTI Device is configured in the CCM. ::= { ccmCTIDeviceEntry 4 } ccmCTIDeviceStatus OBJECT-TYPE SYNTAX CcmDeviceStatus MAX-ACCESS read-only STATUS current DESCRIPTION The status of the CTI Device.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB STATUS Deprecated and replaced by ccmCTIDeviceInetAddressIPv4 and ccmCTIDeviceInetAddressv6. DESCRIPTION—This object identifies the IP address type of the CTIDevice. The value of this object is zero (0) or unknown if the IP address of a CTIDevice is not available.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ::= { ccmCTIDeviceEntry 11 } ccmCTIDeviceTimeLastRegistered OBJECT-TYPE SYNTAX DateAndTime MAX-ACCESS read-only STATUS current DESCRIPTION The time the CTI Device last registered with the call manager. ::= { ccmCTIDeviceEntry 12 } ccmCTIDeviceProductTypeIndex OBJECT-TYPE SYNTAX CcmIndexOrZero MAX-ACCESS read-only STATUS current DESCRIPTION A positive value of this index is used to identify the related product type entry in the ccmProductTypeTable.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmCTIDeviceDirNum SnmpAdminString } ccmCTIDeviceDirNumIndex OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local system, which identifies a Directory Number of a CTI Device. ::= { ccmCTIDeviceDirNumEntry 1 } ccmCTIDeviceDirNum OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..24)) MAX-ACCESS read-only STATUS current DESCRIPTION A Directory Number of the CTI Device.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmTLSConnectionFailure. DEFVAL { true } ::= { ccmAlarmConfigInfo 1 } Phone Failed Config Objects ccmPhoneFailedAlarmInterval OBJECT-TYPE SYNTAX Integer32 (0 | 30..3600) UNITS seconds MAX-ACCESS read-write STATUS current DESCRIPTION The minimum interval between sending of the ccmPhoneFailed notification in seconds.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB The minimum interval between sending of the ccmPhoneStatusUpdate notification in seconds. The ccmPhoneStatusUpdate notification is only sent when there is at least one entry in the ccmPhoneStatusUpdateTable and the notification has not been sent for the last ccmPhoneStatusUpdateAlarmInterv defined in this object. A value of 0 indicates that the alarm notification is disabled.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB MAX-ACCESS read-write STATUS current DESCRIPTION Allows the generation of alarms for malicious calls that the local call manager is aware of. true(1): Enabling this object will allow the CCM agent to generate the ccmMaliciousCall alarm. This is the default value. false(2): Disabling this object will stop the generation of the ccmMaliciousCall alarm.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB routerThreadDied(3), timerThreadDied(4), criticalThreadDied(5), deviceMgrInitFailed(6), digitAnalysisInitFailed(7), callControlInitFailed(8), linkMgrInitFailed(9), dbMgrInitFailed(10), msgTranslatorInitFailed(11), suppServicesInitFailed(12) } MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The Cause code of the failure. This cause is derived from a monitoring thread in the CallManager or from a heartbeat monitoring process.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmPhoneUpdates OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The count of the phone status changes that are stored in the ccmPhoneStatusUpdateTable object. ::= { ccmNotificationsInfo 4 } ccmGatewayFailCauseCode OBJECT-TYPE SYNTAX CcmDevFailCauseCode MAX-ACCESS accessible-for-notify STATUS deprecated DESCRIPTION States the reason for a gateway device communication error.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB The name of a Media Resource List. This name is assigned when a new Media Resource List is added to the CallManager. ::= { ccmNotificationsInfo 7 } ccmRouteListName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The name of a Route List. This name is assigned when a new Route List is added to the CallManager.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB The display name of the called party who received the malicious call. ::= { ccmNotificationsInfo 11 } ccmMaliCallCalledPartyNumber OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The phone number of the device where the malicious call is received. ::= { ccmNotificationsInfo 12 } ccmMaliCallCalledDeviceName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB SYNTAX DateAndTime MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The time when the malicious call is detected by the local call manager. ::= { ccmNotificationsInfo 17 } ccmQualityRprtSourceDevName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The name of the source device from where the problem was reported.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB DESCRIPTION The time when the problem was reported. ::= { ccmNotificationsInfo 22 } ccmTLSDevName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The device for which TLS connection failure was reported.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB invalidtlscipher(4) } MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The reason for connection failure. ::= { ccmNotificationsInfo 27 } H323 Device Table ccmH323DeviceTable OBJECT-TYPE SYNTAX SEQUENCE OF CcmH323DeviceEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION The table containing a list of all H323 devices in the call manager cluster which the local call manager is aware of.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmH323DevAltGK2InetAddressType InetAddressType, ccmH323DevAltGK2InetAddress InetAddress, ccmH323DevAltGK3InetAddressType InetAddressType, ccmH323DevAltGK3InetAddress InetAddress, ccmH323DevAltGK4InetAddressType InetAddressType, ccmH323DevAltGK4InetAddress InetAddress, ccmH323DevAltGK5InetAddressType InetAddressType, ccmH323DevAltGK5InetAddress InetAddress, ccmH323DevActGKInetAddressType InetAddressType, ccmH323DevActGKInetAddress InetAddress, ccmH
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB SYNTAX CcmDeviceProductId MAX-ACCESS read-only STATUS obsoleted and replaced by ccmH323DevProductTypeIndex DESCRIPTION The product identifier of the H323 device. ::= { ccmH323DeviceEntry 3 } ccmH323DevDESCRIPTION OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..255)) MAX-ACCESS read-only STATUS current DESCRIPTION A DESCRIPTION A description of the H323 device. This description is given when the H323 device is configured in the CCM.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ::= { ccmH323DeviceEntry 7 } ccmH323DevCnfgGKInetAddress OBJECT-TYPE SYNTAX InetAddress MAX-ACCESS read-only STATUS current DESCRIPTION This object represents configured gatekeeper DNS name or ip address for this H323 device. This is applicable only for H323 devices with gatekeepers configured. When there is no H323 gatekeeper configured, this object contains an empty string.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB STATUS current DESCRIPTION This object identifies the second alternate gatekeeper DNS name or ip address for this H323 device. This is applicable only for H323 devices with gatekeepers configured. When there is no second alternate H323 gatekeeper, this object contains an empty string. The type of address for this is identified by ccmH323DevAltGK2InetAddressType.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB This object identifies the fourth alternate gatekeeper DNS name or ip address for this H323 device. This is applicable only for H323 devices with gatekeepers configured. When there is no fourth H323 alternate gatekeeper, this object contains an empty string. The type of address for this is identified by ccmH323DevAltGK4InetAddressType.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ::= { ccmH323DeviceEntry 20 } ccmH323DevStatus OBJECT-TYPE SYNTAX INTEGER { notApplicable(0), unknown(1), registered(2), unregistered(3), rejected(4) } MAX-ACCESS read-only STATUS current DESCRIPTION The H323 device registration status with the gatekeeper. The status changes from unknown to registered when the H323 device successfully registers itself with the gatekeeper.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB MAX-ACCESS read-only STATUS current DESCRIPTION The time when the H323 device last registered with the gatekeeper. This is applicable only for H323 devices with gatekeepers configured. ::= { ccmH323DeviceEntry 24 } ccmH323DevRmtCM1InetAddressType OBJECT-TYPE SYNTAX InetAddressType MAX-ACCESS read-only STATUS current DESCRIPTION This object identifies the IP address type of the first remote call manager.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ::= { ccmH323DeviceEntry 28 } ccmH323DevRmtCM3InetAddressType OBJECT-TYPE SYNTAX InetAddressType MAX-ACCESS read-only STATUS current DESCRIPTION This object identifies the IP address type of the third remote call manager. The value of this object is 'unknown(0)' if the third remote call manager is not configured.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB MAX-ACCESS not-accessible STATUS current DESCRIPTION An entry (conceptual row) in the Voice-mailDevice Table, containing the information about a particular Voice Messaging Device.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB MAX-ACCESS read-only STATUS obsoleted and replaced by ccmVMailDevProductTypeIndex DESCRIPTION The product identifier of the Voice Messaging device. ::= { ccmVoice-mailDeviceEntry 3 } ccmVMailDevDESCRIPTION OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..255)) MAX-ACCESS read-only STATUS current DESCRIPTION The description of the Voice Messaging Device. This description is given when the Voice Messaging Device is configured in the CCM.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB SYNTAX CcmDevFailCauseCode MAX-ACCESS read-only STATUS deprecated DESCRIPTION The reason code associated with the Voice Messaging Device status change. ::= { ccmVoice-mailDeviceEntry 8 } ccmVMailDevTimeLastStatusUpdt OBJECT-TYPE SYNTAX DateAndTime MAX-ACCESS read-only STATUS current DESCRIPTION The time the status of the voice messaging device changed.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ::= { ccmVoice-mailDeviceInfo 2 } ccmVoice-mailDeviceDirNumEntry OBJECT-TYPE SYNTAX CcmVoice-mailDeviceDirNumEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION An entry (conceptual row) in the Voice-mailDirNum Table, has the associated directory number for a Voice Messaging Device.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB true(1): Enabling this object will allow the CCM agent to generate the ccmQualityReport alarm. This is the default value. false(2): Disabling this object will stop the generation of the ccmQualityReport alarm by the CCM agent.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local CCM, which identifies a SIP Trunk Device entry in the table. ::= { ccmSIPDeviceEntry 1 } ccmSIPDevName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS read-only STATUS current DESCRIPTION The device name assigned to the SIP Trunk Device. This name is assigned when a new SIP Trunk device is added to the CallManager.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ::= { ccmSIPDeviceEntry 5 } ccmSIPDevInetAddress OBJECT-TYPE SYNTAX InetAddress MAX-ACCESS read-only STATUS current DESCRIPTION Identifies last known IP Address of the SIP Trunk device. The type of address for this is identified by ccmSIPDevInetAddressType.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Notifications Types ccmMIBNotificationPrefix OBJECT IDENTIFIER ::= { ciscoCcmMIB 2 } ccmMIBNotifications OBJECT IDENTIFIER ::= { ccmMIBNotificationPrefix 0 } ccmCallManagerFailed NOTIFICATION-TYPE OBJECTS { ccmAlarmSeverity, ccmFailCauseCode } STATUS current DESCRIPTION This Notification signifies that the CallManager process detects a failure in one of its critical subsystems. It can also be detected from a heartbeat/event monitoring process.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmGatewayName, ccmGatewayInetAddressType, ccmGatewayInetAddress, ccmGatewayFailCauseCode } STATUS deprecated and replaced by ccmGatewayFailedReason DESCRIPTION This Notification indicates that at least one gateway has attempted to register or communicate with the CallManager and failed.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB } STATUS current DESCRIPTION This Notification is sent when the D-Channel/Layer 2 of an interface in a skinny gateway that has registered with the CallManager changes state.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmTLSDevInetAddressType, ccmTLSDevInetAddress, ccmTLSConnectionFailReasonCode, ccmTLSConnFailTime } STATUS current DESCRIPTION This Notification is sent when CallManager fails to open TLS connection for the indicated device.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmMediaDeviceInfoGroup, ccmGatekeeperInfoGroup, ccmCTIDeviceInfoGroup, ccmNotificationsInfoGroup, ccmNotificationsGroup } ::= { ciscoCcmMIBCompliances 2 } ciscoCcmMIBComplianceRev2 MODULE-COMPLIANCE STATUS obsoleted and replaced by ciscoCcmMIBComplianceRev3 DESCRIPTION The compliance statement for entities which implement the CISCO-CCM-MIB.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB } ::= { ciscoCcmMIBCompliances 4 } ciscoCcmMIBComplianceRev4 MODULE-COMPLIANCE STATUS current DESCRIPTION The compliance statement for entities which implement the CISCO-CCM-MIB.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB } STATUS obsoleted and replaced by ccmInfoGroupRev3 DESCRIPTION A collection of objects which provide info about all CallManagers and its related information within a call manager cluster. It comprises of all the CallManager tables, apart from Region, TimeZone and Device Pool tables.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmGatewayDevicePoolIndex, ccmGatewayTrunkType, ccmGatewayTrunkName, ccmTrunkGatewayIndex, ccmGatewayTrunkStatus, ccmActiveGateways, ccmInActiveGateways } STATUS obsoleted and replaced by ccmGatewayInfoGroupRev3 DESCRIPTION A collection of objects which provide info about all Gateways and Gateway Trunks within the scope of a CallManager. It comprises of the Gateway and Gateway Trunk tables.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB A collection of objects which provide info about all CallManagers and its related information within a call manager cluster. It comprises of all the CallManager tables, apart from Region, TimeZone and Device Pool tables.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmGatewayInetAddressType, ccmGatewayInetAddress, ccmActiveGateways, ccmInActiveGateways } STATUS obsoleted and replaced by ccmGatewayInfoGroupRev3 DESCRIPTION A collection of objects which provide info about all Gateways and Gateway Trunks within the scope of a CallManager. It comprises of the Gateway and Gateway Trunk tables.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB A collection of objects which provide info about all Gatekeeper within the scope of a CallManager. It comprises of the Gatekeeper table.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmPhoneStatusUpdateStorePeriod, ccmGatewayAlarmEnable, ccmGatewayFailCauseCode, ccmMediaResourceType, ccmMediaResourceListName, ccmRouteListName, ccmGatewayPhysIfIndex, ccmGatewayPhysIfL2Status } STATUS obsoleted and replaced by ccmNotificationsInfoGroupRev2 DESCRIPTION A collection of objects which provide info about all the Notifications generated by the CISCO CCM Agent.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmClusterId, ccmCMGroupMappingCMPriority, ccmRegionName, ccmRegionAvailableBandWidth, ccmTimeZoneName, ccmTimeZoneOffsetHours, ccmTimeZoneOffsetMinutes, ccmDevicePoolName, ccmDevicePoolRegionIndex, ccmDevicePoolTimeZoneIndex, ccmDevicePoolGroupIndex, ccmCallManagerStartTime } STATUS deprecated -- replaced by ccmInfoGroupRev3 DESCRIPTION A collection of objects which provide info about all CallManagers and its related information within a call man
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmRegisteredPhones, ccmUnregisteredPhones, ccmRejectedPhones, ccmPhoneTableStateId, ccmPhoneExtensionTableStateId } STATUS obsolete --replaced by ccmPhoneInfoGroupRev3 DESCRIPTION A collection of objects which provide info about all phones within the scope of the local CallManager. It comprises of the Phone and Phone Extension tables.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmMediaDeviceName, ccmMediaDeviceType, ccmMediaDeviceDescription, ccmMediaDeviceStatus, ccmMediaDeviceDevicePoolIndex, ccmMediaDeviceInetAddressType, ccmMediaDeviceInetAddress, ccmMediaDeviceStatusReason, ccmMediaDeviceTimeLastStatusUpdt, ccmMediaDeviceTimeLastRegistered, ccmRegisteredMediaDevices, ccmUnregisteredMediaDevices, ccmRejectedMediaDevices } STATUS obsoleted and replaced by ccmMediaDeviceInfoGroupRev2 DESCRIPTION A collection of object
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB STATUS obsoleted and replaced by ccmCTIDeviceInfoGroupRev2 DESCRIPTION A collection of objects which provide info about all CTI Devices within the scope of the local CallManager. It comprises of the ccmCTIDevice and ccmCTIDeviceDirNum tables.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB DESCRIPTION A collection of objects which provide information about all H323 devices within the scope of the local CallManager. It comprises of the H323Device table.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmPhoneFailedStorePeriod, ccmPhFailedTblLastAddedIndex, ccmPhoneUpdates, ccmPhoneStatusPhoneIndex, ccmPhoneStatusUpdateTime, ccmPhoneStatusUpdateType, ccmPhoneStatusUpdateReason, ccmPhoneStatusUpdateAlarmInterv, ccmPhoneStatusUpdateStorePeriod, ccmPhoneStatusUpdateTableStateId, ccmPhStatUpdtTblLastAddedIndex, ccmGatewayAlarmEnable, ccmGatewayFailCauseCode, ccmMediaResourceType, ccmMediaResourceListName, ccmRouteListName, ccmGatewayPhysIfIndex, ccm
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmTimeZoneName, ccmTimeZoneOffsetHours, ccmTimeZoneOffsetMinutes, ccmDevicePoolName, ccmDevicePoolRegionIndex, ccmDevicePoolTimeZoneIndex, ccmDevicePoolGroupIndex, ccmProductType, ccmProductName, ccmProductCategory, ccmCallManagerStartTime, ccmSystemVersion, ccmInstallationId } STATUS deprecated DESCRIPTION A collection of objects which provide info about all CallManagers and its related information within a call manager cluster.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmPhoneStatusUpdateReason, ccmPhoneStatusUpdateAlarmInterv, ccmPhoneStatusUpdateStorePeriod, ccmPhoneStatusUpdateTableStateId, ccmPhStatUpdtTblLastAddedIndex, ccmGatewayAlarmEnable, ccmGatewayFailCauseCode, ccmMediaResourceType, ccmMediaResourceListName, ccmRouteListName, ccmGatewayPhysIfIndex, ccmGatewayPhysIfL2Status, ccmMaliciousCallAlarmEnable, ccmMaliCallCalledPartyName, ccmMaliCallCalledPartyNumber, ccmMaliCallCalledDeviceName, ccmMaliCallCa
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmMediaResourceListExhausted, ccmRouteListExhausted, ccmGatewayLayer2Change, ccmMaliciousCall, ccmQualityReport } STATUS deprecated and replaced by ccmNotificationsGroupRev2 DESCRIPTION A collection of notifications that are generated by the CISCO CCM Agent.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmPhoneExtn, ccmPhoneExtnMultiLines, ccmPhoneExtnInetAddressType, ccmPhoneExtnInetAddress, ccmRegisteredPhones, ccmUnregisteredPhones, ccmRejectedPhones, ccmPhoneTableStateId, ccmPhoneExtensionTableStateId } STATUS deprecated --replaced by ccmPhoneInfoGroupRev4 DESCRIPTION A collection of objects which provide info about all phones within the scope of the local CallManager. It comprises of the Phone and Phone Extension tables.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ::= { ciscoCcmMIBGroups 25 } ccmMediaDeviceInfoGroupRev2 OBJECT-GROUP OBJECTS { ccmMediaDeviceName, ccmMediaDeviceDescription, ccmMediaDeviceStatus, ccmMediaDeviceDevicePoolIndex, ccmMediaDeviceInetAddressType, ccmMediaDeviceInetAddress, ccmMediaDeviceStatusReason, ccmMediaDeviceTimeLastStatusUpdt, ccmMediaDeviceTimeLastRegistered, ccmMediaDeviceProductTypeIndex, ccmRegisteredMediaDevices, ccmUnregisteredMediaDevices, ccmRejectedMediaDevices } STA
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmCTIDeviceTableStateId, ccmCTIDeviceDirNumTableStateId } STATUS current DESCRIPTION A collection of objects which provide info about all CTI Devices within the scope of the local CallManager. It comprises of the ccmCTIDevice and ccmCTIDeviceDirNum tables.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmH323DevProductTypeIndex } STATUS deprecated DESCRIPTION A collection of objects which provide info about all H323 devices within the scope of the local CallManager. It comprises of the H323Device table.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmPhoneE911Location, ccmPhoneLoadID, ccmPhoneDevicePoolIndex, ccmPhoneStatusReason, ccmPhoneTimeLastStatusUpdt, ccmPhoneProductTypeIndex, ccmPhoneProtocol, ccmPhoneName, ccmPhoneExtn, ccmPhoneExtnMultiLines, ccmPhoneExtnInetAddressType, ccmPhoneExtnInetAddress, ccmPhoneExtnStatus, ccmRegisteredPhones, ccmUnregisteredPhones, ccmRejectedPhones, ccmPartiallyRegisteredPhones, ccmPhoneTableStateId, ccmPhoneExtensionTableStateId } STATUS current DESCRIP
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB DESCRIPTION A collection of objects which provide info about all SIP Trunk devices within the scope of the local CallManager. It comprises of the SIP Device table.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB ccmMaliCallCallingPartyName, ccmMaliCallCallingPartyNumber, ccmMaliCallCallingDeviceName, ccmMaliCallTime, ccmQualityReportAlarmEnable, ccmQualityRprtSourceDevName, ccmQualityRprtClusterId, ccmQualityRprtCategory, ccmQualityRprtReasonCode, ccmQualityRprtTime, ccmTLSDevName, ccmTLSDevInetAddressType, ccmTLSDevInetAddress, ccmTLSConnFailTime, ccmTLSConnectionFailReasonCode } STATUS deprecated DESCRIPTION A collection of objects which provide info abo
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Cisco Unified CM Managed Services and SNMP Traps The services that are provided in Cisco Unified Serviceability and the SNMP trap components to which they track are described in Table 7-2.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Traps to Monitor The following are Cisco Unified CM traps to monitor: • ccmCallManagerFailed. This trap means that Cisco Unified CM has detected a failure in one of its critical subsystems. It can also be detected from a heartbeat/event monitoring process. The OID is 1.3.6.1.4.1.9.9.156.2.0.1. The trap components are ccmAlarmSeverity and ccmFailCauseCode. – ccmAlarmSeverity OID is 1.3.6.1.4.1.9.9.156.1.10.1.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB 4—Error 5—Warning 6—Notice 7—Informational – ccmGatewayFailCauseCode OID is 1.3.6.1.4.1.9.9.156.1.10.5.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB 2—Media Termination Point 3—Transcoder 4—Conference Bridge 5—Music On Hold • 1.3.6.1.4.1.9.9.156.2.0.6 ccmRouteListExhausted • 1.3.6.1.4.1.9.9.156.2.0.7 ccmGatewayLayer2Change • 1.3.6.1.4.1.9.9.156.2.0.8 ccmMaliciousCall • 1.3.6.1.4.1.9.9.156.2.0.9 ccmQualityReport • 1.3.6.1.4.1.9.9.156.2.0.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Table 7-3 CISCO-CCM-MIB Dynamic Tables (continued) Object Content ccmH323Device The ccmH323DeviceTable contains the list of H323 devices for which Cisco Unified Communications Manager contains information (or the local Cisco Unified Communications Manager in the case of a cluster configuration). For H.323 phones or H.323 gateways, the ccmH.323DeviceTable contains one entry for each H.323 device. (The H.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Table 7-4 CISCO-CCM-MIB Static Tables Object Content ccmProductType The table contains the list of product types that are supported with Cisco Unified Communications Manager (or cluster, in the case of a Cisco Unified Communications Manager cluster configuration), including phone types, gateway types, media device types, H323 device types, CTI device types, voice-messaging device types, and SIP device types.
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB – ccmDevicePoolTable – ccmProductTypeTable – ccmQualityReportAlarmConfigInfo – ccmGlobalInfo • For the rest of the tables to respond Cisco CallManager needs to be running. • Set the debug trace level to detailed for Cisco CallManager SNMP Service. Go to the Serviceability web window and click Trace > Configuration >
