Supplemental Information

QUICK REFERENCE GUIDE
NGM GAS COOKTOPS
9001256198 • 01/17
Before You Call for Service - If you have a problem with your cooktop, fi rst review the charts below and you may not need to call for service.
It may save you time and money. The charts include common problems and occurrences, points to check and solutions.
THIS IS NOT A SUBSTITUTE FOR YOUR USE AND CARE MANUAL. PLEASE READ AND
UNDERSTAND YOUR MANUAL BEFORE PERFORMING MAINTENANCE ON YOUR COOKTOP.
CAUTION:
To avoid burns or electric shock—turn off
cooktop and be sure parts are cool before
cleaning or handling them.
PROBLEM POSSIBLE CAUSES SOLUTIONS
Burners Continue to Click Incorrect house wiring. Call electrician. Do not use cooktop.
when First Plugged in
Surface Burners Do Not Gas is turned off. Make sure the gas shut-off valve is in the ON position and the gas supply
Light to the house is not shut off.
Unit is not hooked up to gas supply. Call gas company.
Plug is not completely inserted in outlet. Check the power supply. It should be grounded with the correct polarity.
Make sure the unit is fully plugged in to the outlet.
Circuit breaker is tripped. Check circuit breaker and reset if necessary.
Check or replace fuse.
Burner ports are clogged. With the cooktop turned off, remove burner caps and use a thin wire or
straightened paper clip to unclog.
Misaligned burner cap or burner base. Make sure the burner caps are properly positioned on the burner base.
Burners—see drawing at left.
Igniter may be wet, damaged or dirty. Check to be sure igniter is dry. If not, allow to air dry before using.
Check for burned-on food or grease. See cleaning chart for cleaning
recommendations. Burner will not light if igniter is wet, damaged or dirty.
Clicking Noise – Misaligned burner cap or burner base. Make sure the burner caps are properly positioned on the burner base.
Continuous or Burners—see drawing at left.
Intermittently Igniter may be wet, damaged or dirty. Check to be sure igniter is dry. If not, allow to air dry before using. Check for
burned-on food or grease. See cleaning chart for cleaning recommendations.
Burner will not light if igniter is wet, damaged or dirty.
Incorrect housing wiring. Call Electrician.
Uneven or Too Burner ports are clogged. With the cooktop turned off and burner caps removed use a thin wire or
High Flame straightened paper clip to unclog.
Burner may have moisture present. Turn off burner, cool and dry burner caps and burner base thoroughly.
Burner cap or burner base
not replaced correctly.
Make sure the burner caps are properly positioned on the burner base.
Burners—see drawing at left.
LP customer – conversion not done properly Call service.
Uneven Flame – Using Cook ‘n Vent (downdraft ventilation). Flame is pulled to back by downdraft. This is a natural occurrence.
LP/Bottled Gas Installation and conversion may have been Refer to installer of cooktop.
improperly done.
Rubber Feet from May have been removed by cleaning. Replace feet (part # 416438). For replacement call, 1-800-735-4328.
Grate Come Off Do not use a grate if the rubber feet are Have model number available.
missing or damaged.
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