Warranty

BergHOFF International 1-Year Limited Warranty
Your BergHOFF product is covered by a 1-year limited warranty from the date of purchase to the original owner.
BergHOFF International guarantees to replace or repair any product found defective in material, construction, or
workmanship under normal household use. This excludes damage from misuse, overheating or abuse, dropping of the
utensil or cookware, or intentional breaking. Minor imperfections like steel bluing, dents and scratches may show in
stainless but do not affect the performance of the product and are not covered under this limited warranty.
For all valid warranty claims, a $10 charge (per item) will be assessed for U.S. customers and a $15 charge (per item)
for Canadian customers. This expense is used to offset shipping costs related to your warranty claim and is subject to
change from time to time.
In the event you receive your product and damage is observed, please report it immediately to the company from
which you purchased the product. Be sure to keep all packing material, boxes, labels, etc. until inspections have been
made by all necessary parties. Please note that while BergHOFF will assist you with your claim against a transport
company, we cannot be held responsible for damage caused by the freight carrier.
To register your product for warranty, visit www. http://www.warranty.berghoffusa.com and complete the requested
information. In the event that you have a valid warranty claim, please email a picture of the product clearly showing
the damaged or defective area, a copy of your sales receipt, the nature of your claim, and your complete mailing
information (full name, address, and phone number) to [e-mail] to obtain a valid Return Merchandise
Authorization (RMA) number. A valid RMA number must be clearly denoted on your package or risks being
returned, postage collect to the sender.
1v. 08-15-17
BergHOFF International 1-Year Limited Warranty
Your BergHOFF product is covered by a 1-year limited warranty from the date of purchase to the original owner.
BergHOFF International guarantees to replace or repair any product found defective in material, construction, or
workmanship under normal household use. This excludes damage from misuse, overheating or abuse, dropping of the
utensil or cookware, or intentional breaking. Minor imperfections like steel bluing, dents and scratches may show in
stainless but do not affect the performance of the product and are not covered under this limited warranty.
For all valid warranty claims, a $10 charge (per item) will be assessed for U.S. customers and a $15 charge (per item)
for Canadian customers. This expense is used to offset shipping costs related to your warranty claim and is subject to
change from time to time.
In the event you receive your product and damage is observed, please report it immediately to the company from
which you purchased the product. Be sure to keep all packing material, boxes, labels, etc. until inspections have been
made by all necessary parties. Please note that while BergHOFF will assist you with your claim against a transport
company, we cannot be held responsible for damage caused by the freight carrier.
To register your product for warranty, visit www. http://www.warranty.berghoffusa.com and complete the requested
information. In the event that you have a valid warranty claim, please email a picture of the product clearly showing
the damaged or defective area, a copy of your sales receipt, the nature of your claim, and your complete mailing
information (full name, address, and phone number) to [e-mail] to obtain a valid Return Merchandise
Authorization (RMA) number. A valid RMA number must be clearly denoted on your package or risks being
returned, postage collect to the sender.
1v. 08-15-17