Installation Guide

ManualsBrandsARRIS ManualsDSL & Cable ModemsSURFboard SB6190 Cable Modem and SBR-AC3200P Wi-Fi Router with RipCurrent G.hn Technology

IMPORTANT!

1. Power ON your computer. The Receive, Send, and Online LEDs on your SB6190

will rst FLASH (blink) and then light up SOLID.

Check the Front Panel LED Status table for more information (see back page).

Note: If all three LEDs did not light up SOLID, contact your service provider.

2. Open any web browser on your computer, such as Internet Explorer, Google

Chrome, Firefox, or Safari.

3. Type a valid URL (such as www.surfboard.com) in the address bar and press

Enter to test your network connection. The ARRIS website should open.

• If the website opens, your SB6190 was set up properly.

• If the website fails to open, rst check each cable connection on your devices

to ensure that they are securely connected. Then, retype the URL.

If still unsuccessful, contact your current service provider to either set up your

Internet service or activate your SB6190.

You must have a live broadband cable connection already

installed in your home before installing the SB6190 Cable

Modem. If you do not, please contact a service provider for

assistance.

When contacting a service provider, you may have to provide

the MAC address and Serial number listed on the cable

modem label on the bottom of your SB6190 (see back page).

1. Check that a coaxial cable is already connected to a cable wall

outlet and then connect the other end of the coaxial cable to the

Cable connector on the rear of your SB6190.

Use your hand to tighten the connectors to avoid damaging them.

2. Connect the Ethernet cable to the Ethernet port on your computer

and to the Ethernet port on the rear of your SB6190.

3. Connect the power cord to the Power port on the rear of your

SB6190 and then plug the other end into an electrical wall outlet

that is not controlled by a wall switch.

This automatically powers ON your SB6190.

Install the Cable Modem

In the Box

• SB6190 Cable Modem

• Power Supply

• Ethernet Cable

• Software License & Warranty Card

• Support Information Card

• SB6190 Quick Start Guide

Test the Cable Modem Connection

BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support: 1-877-466-8646

Please visit www.arris.com/consumer for frequently asked questions (FAQs) and additional product documentation.

For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast or ARRIS.

SB6190

DOCSIS

3.0 Cable Modem

Quick Start Guide

Summary of content (4 pages)

PAGE 1
SB6190 DOCSIS® 3.0 Cable Modem Quick Start Guide In the Box Test the Cable Modem Connection • • • • • • 1. Power ON your computer. The Receive, Send, and Online LEDs on your SB6190 will first FLASH (blink) and then light up SOLID. SB6190 Cable Modem Power Supply Ethernet Cable Software License & Warranty Card Support Information Card SB6190 Quick Start Guide IMPORTANT! You must have a live broadband cable connection already installed in your home before installing the SB6190 Cable Modem.
PAGE 2
SB6190 DOCSIS® 3.0 Cable Modem Quick Start Guide Front Panel LEDs Power Receive Send Online ICON During normal operation, the POWER, RECEIVE, SEND, and ONLINE LEDs should always be lit SOLID green or blue. Note: During startup, all four LEDs will FLASH and then light up SOLID in sequence. If an LED turns ON and the next LED does not FLASH, please contact your service provider for assistance.
PAGE 3
Before you begin Internet Service connection required. Two RipCurrent™ devices are needed. RipCurrent utilizes your home’s existing power lines, via G.hn technology, to expand your network coverage. To customize your wireless network connection and other advanced router settings, see the SBR-AC3200P User Guide for more information. The User Guide is available online at the ARRIS Support website, www.SURFboard.com/Support/. RED Flashing = Start-up / Error Mode G.hn signal G.
PAGE 4
ARRIS SURFboard SBR-AC3200P Wi-Fi Router with RipCurrentTM Before you begin: For Internet connections, you must have a cable, DSL or Satellite Internet Service Provider (ISP) service connection to the Internet. To customize your wireless network connection and other advanced router settings, see the SBR-AC3200P User Guide for more information. The User Guide is available online at the ARRIS Support website, www.SURFboard.com/Support/. RipCurrent™ utilizes your home’s existing power lines, via G.