User guide

AltiWare ACC 5.2 Administration Manual 227
C HAPTER
18
Mobile Extension Configuration
If your company has employees working at home or servicing customers in the field, you
can connect their home phones or cell phones to the AltiGen PBX, providing them with
the same productivity features as if they are working in the office.
AltiGen's ExtensionAnywhere capability allows an extension/agent to be:
• On-premise using voice or data wiring
• Mobile or remote using IP phone, cell phone, or PSTN phone
• An extension of another PBX via adjunct tie trunk or over a PSTN trunk simulated as
a mobile extension port.
AltiWare 5.2 allows up to 256 mobile extension ports to be configured per system.
When configured, the property of the trunk interface is changed to simulate an
extension. A mobile extension user will gain most of the system routing, call control,
voice mail, CTI, and call center features through the PSTN telephone network.
A mobile extension includes the following capabilities:
• Call control—transfer, hold, park, call pickup, conference
• Call handling—single/multiple call waiting and queuing, RNA routing, account codes
• Paging through audio output, trunk, extension, IP
• AltiView/AltiAgent CTI client
• Conversation recording
• Workgroup agent with login/logout and ready/not-ready
• Pressing ** terminates a call (soft on-hook) and gets a dial tone for the next call.
The second * must be pressed within 1.5 seconds, or the system interprets it as
one *.
• #82—Dial tone mute
• Supervisor silent monitoring, coaching, and barge-in
The extension can be dynamically logged in using #27 from an internal, mobile, or IP
device.