User guide

Chapter 15: Extension Configuration
AltiWare ACC 5.2 Administration Manual 211
Configuring a Monitor List
To set up a monitor list, select the extension number to receive the monitoring rights
from the Agent/Supervisor/Extension list, then click the Monitor List tab.
Figure 12. Extension Configuration, Monitor List tab
To add members to the list
1. From the Monitor Available list, select the extensions to add to the extension
user’s AltiView Change Monitor window.
2. Click Add to move the extensions to the Monitor List.
To remove members
1. Select the extensions in the Monitor List.
2. Click Remove.
Check the Trunk Monitor Enable check box to allow monitoring of the AltiLink Plus
trunk events at the selected extension.
Click the Default button to return the settings to the default—the extension can monitor
its own calls.